The World Is Flat [Updated and Expanded]: A Brief History of the Twenty-first Century
Average customer rating: 4 out of 5 stars
  • The World is Flat
  • An important look into the development of the world, for the common person
  • ...and so is this book
  • Ranks up there with Common Sense, Uncle Toms Cabin, The Femine Mystique
  • Embracing Business Globalization's Irreversibility
The World Is Flat [Updated and Expanded]: A Brief History of the Twenty-first Century
Thomas L. Friedman
Manufacturer: Farrar, Straus and Giroux
ProductGroup: Book
Binding: Hardcover

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ASIN: 0374292795
Release Date: 2006-04-18

Amazon.com

Updated Edition: Thomas L. Friedman is not so much a futurist, which he is sometimes called, as a presentist. His aim in The World Is Flat, as in his earlier, influential Lexus and the Olive Tree, is not to give you a speculative preview of the wonders that are sure to come in your lifetime, but rather to get you caught up on the wonders that are already here. The world isn't going to be flat, it is flat, which gives Friedman's breathless narrative much of its urgency, and which also saves it from the Epcot-style polyester sheen that futurists--the optimistic ones at least--are inevitably prey to.

What Friedman means by "flat" is "connected": the lowering of trade and political barriers and the exponential technical advances of the digital revolution that have made it possible to do business, or almost anything else, instantaneously with billions of other people across the planet. This in itself should not be news to anyone. But the news that Friedman has to deliver is that just when we stopped paying attention to these developments--when the dot-com bust turned interest away from the business and technology pages and when 9/11 and the Iraq War turned all eyes toward the Middle East--is when they actually began to accelerate. Globalization 3.0, as he calls it, is driven not by major corporations or giant trade organizations like the World Bank, but by individuals: desktop freelancers and innovative startups all over the world (but especially in India and China) who can compete--and win--not just for low-wage manufacturing and information labor but, increasingly, for the highest-end research and design work as well. (He doesn't forget the "mutant supply chains" like Al-Qaeda that let the small act big in more destructive ways.)

Friedman has embraced this flat world in his own work, continuing to report on his story after his book's release and releasing an unprecedented hardcover update of the book a year later with 100 pages of revised and expanded material. What's changed in a year? Some of the sections that opened eyes in the first edition--on China and India, for example, and the global supply chain--are largely unaltered. Instead, Friedman has more to say about what he now calls "uploading," the direct-from-the-bottom creation of culture, knowledge, and innovation through blogging, podcasts, and open-source software. And in response to the pleas of many of his readers about how to survive the new flat world, he makes specific recommendations about the technical and creative training he thinks will be required to compete in the "New Middle" class. As before, Friedman tells his story with the catchy slogans and globe-hopping anecdotes that readers of his earlier books and his New York Times columns know well, and he holds to a stern sort of optimism. He wants to tell you how exciting this new world is, but he also wants you to know you're going to be trampled if you don't keep up with it. A year later, one can sense his rising impatience that our popular culture, and our political leaders, are not helping us keep pace. --Tom Nissley

Where Were You When the World Went Flat?

Thomas L. Friedman's reporter's curiosity and his ability to recognize the patterns behind the most complex global developments have made him one of the most entertaining and authoritative sources for information about the wider world we live in, both as the foreign affairs columnist for the New York Times and as the author of landmark books like From Beirut to Jerusalem and The Lexus and the Olive Tree. They also make him an endlessly fascinating conversation partner, and we've now had the chance to talk to him about The World Is Flat twice. Read our original interview with him following the publication of the first edition of The World Is Flat to learn why there's almost no one from Washington, D.C., listed in the index of a book about the global economy, and what his one-plank platform for president would be. (Hint: his bumper stickers would say, "Can You Hear Me Now?")

And now you can listen to our second interview, in which he talks about the updates he's made in "The World Is Flat 2.0," including his response to parents who said to him, "Great, Mr. Friedman, I'm glad you told us the world is flat. Now what do I tell my kids?"

The Essential Tom Friedman

From Beirut to Jerusalem

The Lexus and the Olive Tree

Longitudes and Attitudes
More on Globalization and Development


China, Inc. by Ted Fishman

Three Billion New Capitalists by Clyde Prestowitz

The End of Poverty by Jeffrey Sachs

Globalization and Its Discontents by Joseph Stiglitz

The Travels of a T-Shirt in the Global Economy by Pietra Rivoli

The Mystery of Capital by Hernando de Soto

Book Description

The World Is Flat is Thomas L. Friedman’s account of the great changes taking place in our time, as lightning-swift advances in technology and communications put people all over the globe in touch as never before—creating an explosion of wealth in India and China, and challenging the rest of us to run even faster just to stay in place. This updated and expanded edition features more than a hundred pages of fresh reporting and commentary, drawn from Friedman’s travels around the world and across the American heartland—from anyplace where the flattening of the world is being felt.
In The World Is Flat, Friedman at once shows “how and why globalization has now shifted into warp drive” (Robert Wright, Slate) and brilliantly demystifies the new flat world for readers, allowing them to make sense of the often bewildering scene unfolding before their eyes. With his inimitable ability to translate complex foreign policy and economic issues, he explains how the flattening of the world happened at the dawn of the twenty-first century; what it means to countries, companies, communities, and individuals; how governments and societies can, and must, adapt; and why terrorists want to stand in the way. More than ever, The World Is Flat is an essential update on globalization, its successes and discontents, powerfully illuminated by one of our most respected journalists.

Download Description

The Pulitzer Prize-winning New York Times columnist gives a bold, timely, and surprising picture of the state of globalization in the twenty-first century

Customer Reviews:

1 out of 5 stars The World is Flat.......2007-10-23

Had to return the book. I wanted the 3.0 version but only the 2.0 was available. Too bad!!!

4 out of 5 stars An important look into the development of the world, for the common person.......2007-10-23

I am a common person. I am not a computer-geek, or a technology junkie, or even an avid reader of Times or other such publications of the world as we know it. I am too busy, and so this was a lovely book to help bring to my awareness the situation of our world's commerce, trade and technological developments as they are today.

Covering a wide range of subjects, from political to environmental, to health-care and education, our author provides a good, clear look into the world of outsourcing, "in-sourcing", technological advances, and the political arena in which everything comes together. He provides a mostly objective report on such subjects, so widly influencing the world.

For anyone interested in the future of our nation and of the world, business, trade, politics, or life in general, this is a great resource. Of course, it certainly is a lot of heavy reading, and the author tends to get wordy from time to time. But overall, this book is well researched and well written.

My main complaint is that he steps into the political side of things a bit more than I believe this book warrants. He gives his opinion on what certain individuals should do to solve the problems, and uses the book as a platform for his area of interest. I support his research and expertise on the subjects at hand, but do not feel that the "call to action" was either appropriately executed or even thorough enough given the subjects covered, for it to be a valid part of the book. Other than that, great job!

1 out of 5 stars ...and so is this book.......2007-10-10

Though it has become an immensely popular book, Friedman's work is fairly shallow and simplistic. It is important to remember that this is a world analysis written by a journalist, not by a political economist or any type of economist or political scientist. His views are oversimplified and his support relies heavily on anecdote, making his 600-pager about 400 pages too long. We read it for a poli sci class and proceeded to tear it apart intellectually.

5 out of 5 stars Ranks up there with Common Sense, Uncle Toms Cabin, The Femine Mystique.......2007-10-10

One of the greatest books ever written. Everyone in America should read this book. Every teacher in America should read and teach Frieman's lessons. Every parent should read and help prepare their children for the world that is coming. Every student should read and begin to prepare for the world they are going to face. This is the most important book of our times, bar none.

5 out of 5 stars Embracing Business Globalization's Irreversibility.......2007-10-10

This is easily the most relevant book written on the new realities of business globalization, its irreversibility, and the practical consequences to our future. Friedman does an excellent job describing the numerous factors that led up to our current global economy including the ongoing fall of communism, the advent of the personal computer, and the ubiquity of the Internet. His historical review and assessment is fascinating and it sets up the reader to understand the context for his theories and practical applications. Friedman delves into numerous industries, businesses, personalities, case studies, technologies, psychological factors, and sociological factors. Although he covers numerous business, technological, and economic concepts, his writing style is very engaging and entertaining, using many personal examples and narratives, thereby holding the reader's interest. Rather than bemoaning some of the common perceived negative consequences of a global economy (such as US auto workers losing jobs to overseas cheaper labor) Friedman helps the reader to understand business globalization's irreversibility. In so doing, he describes many personal, practical, and business strategies for thriving in this new environment. Friedman is realistic and compassionate concerning the changes and the challenges. He states, "the great challenge for our time will be to absorb these changes in ways that do not overwhelm people but also do not leave them behind. None of this will be easy. But this is our task. It is inevitable and unavoidable" (pp. 46-47). As Friedman unfolds his strategies, he gives the reader a broader, global perspective that is filled with hope and excitement. Whether as a CEO, a business student, or a brand new professional embarking upon a career, this book is insightful, practical, and essential reading.
Computer Confluence Complete (7th Edition)
Average customer rating: 4.5 out of 5 stars
  • very informative
  • very good, i received my book on time
Computer Confluence Complete (7th Edition)
George Beekman , and Michael J. Quinn
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Paperback

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ASIN: 013152531X

Customer Reviews:

4 out of 5 stars very informative.......2006-05-16

This book has a massive amount of information. It covers a lot of different areas of Information Technology.
The content is mostly up to date, though has some obsolete info. A few times it gets too technical for an average user and even an IT professional; also the book has some minor inaccuracies. Besides technical data, the book also provides interesting quotes from some very smart individuals.
I would recommend this book to anyone who wants to learn the basics or broaden his knowledge in the area of computers.

5 out of 5 stars very good, i received my book on time.......2006-03-09

good. i got my book on time.
The Art of Deception: Controlling the Human Element of Security
Average customer rating: 4 out of 5 stars
  • The Art of Humanity
  • Essential Reading
  • Hits the nail on the head, but management won't be able to comprehend the implications!
  • Good book to share with staff
  • Fun read
The Art of Deception: Controlling the Human Element of Security
Kevin D. Mitnick , and William L. Simon
Manufacturer: Wiley
ProductGroup: Book
Binding: Paperback

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ASIN: 076454280X

Amazon.co.uk

The Art of Deception is about gaining someone's trust by lying to them and then abusing that trust for fun and profit. Hackers use the euphemism "social engineering" and hacker-guru Kevin Mitnick examines many example scenarios.

After Mitnick's first dozen examples anyone responsible for organizational security is going to lose the will to live. It's been said before, but people and security are antithetical. Organizations exist to provide a good or service and want helpful, friendly employees to promote the good or service. People are social animals who want to be liked. Controlling the human aspects of security means denying someone something. This circle can't be squared.

Considering Mitnick's reputation as a hacker guru, it's ironic that the last point of attack for hackers using social engineering are computers. Most of the scenarios in The Art of Deception work just as well against computer-free organizations and were probably known to the Phoenicians; technology simply makes it all easier. Phones are faster than letters, after all, and having large organizations means dealing with lots of strangers.

Much of Mitnick's security advice sounds practical until you think about implementation, when you realize that more effective security means reducing organizational efficiency--an impossible trade in competitive business. And anyway, who wants to work in an organization where the rule is "Trust no one"? Mitnick shows how easily security is breached by trust, but without trust people can't live and work together. In the real world, effective organizations have to acknowledge that total security is a chimera--and carry more insurance. --Steve Patient, amazon.co.uk

Book Description

The world's most infamous hacker offers an insider's view of the low-tech threats to high-tech security
Kevin Mitnick's exploits as a cyber-desperado and fugitive form one of the most exhaustive FBI manhunts in history and have spawned dozens of articles, books, films, and documentaries. Since his release from federal prison, in 1998, Mitnick has turned his life around and established himself as one of the most sought-after computer security experts worldwide. Now, in The Art of Deception, the world's most notorious hacker gives new meaning to the old adage, "It takes a thief to catch a thief."
Focusing on the human factors involved with information security, Mitnick explains why all the firewalls and encryption protocols in the world will never be enough to stop a savvy grifter intent on rifling a corporate database or an irate employee determined to crash a system. With the help of many fascinating true stories of successful attacks on business and government, he illustrates just how susceptible even the most locked-down information systems are to a slick con artist impersonating an IRS agent. Narrating from the points of view of both the attacker and the victims, he explains why each attack was so successful and how it could have been prevented in an engaging and highly readable style reminiscent of a true-crime novel. And, perhaps most importantly, Mitnick offers advice for preventing these types of social engineering hacks through security protocols, training programs, and manuals that address the human element of security.

Customer Reviews:

5 out of 5 stars The Art of Humanity.......2007-09-13

Probably one of the very best books I've ever read in my life. This book follows through some of the life of hacker Kevin Mitnick. A lot of good laughs and some surprising and eye opening admissions that are full of lessons for anyone who uses a computer.
Without being condescending or preachy, Kevin shows people the ways around the easiest element of security to break, the user themselves. For anyone who's been involved with computers from the beginning of the first pre-PC's it's like a page of reminiscences from your own brain 20 years ago.
To newer users it's bordering on the insanity that is hacking lol.

This book is worthy of any home user or even IT professionals attention. Mitnick reveals many of the flaws in the human personality that allow people to abuse them, be it verbally, socially or even physically. I can't recommend this book enough to anyone who's had a problem with a hacker or spyware. It will show you, your and everyone else's major character flaw that can be managed effectively to eliminate the naivety that is the Internet.

5 out of 5 stars Essential Reading.......2007-07-06

This is a book everyone should read. It is not only fascinating, but is an essential lesson in self-protection against those who would prey on the trust and vulnerability of honest and kind people.

5 out of 5 stars Hits the nail on the head, but management won't be able to comprehend the implications!.......2007-06-28

Although many of the examples detailed in this book are dated , the concepts are still as easy to leverage as ever.

Mr. Mitnick offers some possible solutions in this book, however he wasted his effort. As any security expert knows, getting upper management buy in to security is difficult at best. Management pays lip service to security, but they are typically more concerned about privacy issues than taking meaningful steps to address known security risks.

When my organization tasked my team to perform a social engineering assessment of their network, that's what they meant. Over and over, we tried to suggest processes that would be easy to manipulate for even the most amateur attacker, only to be immediately cut off and told no. If there is no technical attack to guard against, management can't begin to process the implications.

4 out of 5 stars Good book to share with staff.......2007-01-31

This book served as a great reminder of why we need to be thoughtful about sharing information. I am buying extra copies to share with our staff. The offered advice was especially useful for large organizations with distributed sensitive information.

4 out of 5 stars Fun read.......2007-01-28

If you are intreased in this, good book. Not a lot of detail, but good read.
The Wealth of Networks: How Social Production Transforms Markets and Freedom
Average customer rating: 4.5 out of 5 stars
  • This Book Proves the Adage that You See What You Look For
  • Phenomenal Book on Information Science and Peer Production
  • Good argumentation
  • Connectivization
  • Excellent and Insightful Articulation
The Wealth of Networks: How Social Production Transforms Markets and Freedom
Yochai Benkler
Manufacturer: Yale University Press
ProductGroup: Book
Binding: Hardcover

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ASIN: 0300110561

Book Description

With the radical changes in information production that the Internet has introduced, we stand at an important moment of transition, says Yochai Benkler in this thought-provoking book. The phenomenon he describes as social production is reshaping markets, while at the same time offering new opportunities to enhance individual freedom, cultural diversity, political discourse, and justice. But these results are by no means inevitable: a systematic campaign to protect the entrenched industrial information economy of the last century threatens the promise of today’s emerging networked information environment.



In this comprehensive social theory of the Internet and the networked information economy, Benkler describes how patterns of information, knowledge, and cultural production are changing—and shows that the way information and knowledge are made available can either limit or enlarge the ways people can create and express themselves. He describes the range of legal and policy choices that confront us and maintains that there is much to be gained—or lost—by the decisions we make today.

Customer Reviews:

2 out of 5 stars This Book Proves the Adage that You See What You Look For.......2007-07-08

I have been hearing about Yochai Benkler's book, "The Wealth of Networks: How Social Production Transforms Markets and Freedoms," for some time and his exposition around what he (and many others) have called the "networked information economy." Benkler, a Yale law professor, also offers his 527 page (473 in text) book as a free PDF from his web site under a Creative Commons share alike license.

First, let me say, there are a couple of worthwhile insights in the book, which I'll get to in a moment. But mostly, I found the book overly long, often off-subject, and too political for my tastes. In fairness, some of this might be due to the fact it was written in 2005 (published in 2006) and the social and participatory aspects of the Web are now widely appreciated. Yet I fear the broader problem with this polemic is that it proves the adage that you see what you look for.

Benkler's argument is that cheap processors and the Internet have removed the physical constraints on effective information production. This is in keeping with the non-proprietary nature of information as a "nonrival" good, and is also leading to the democratization of information production and the emergence of large-scale peer-produced content. Benkler generally allies himself with the camp of technology optimists. His observations about trends and new developments from Ebay to Wikipedia to SETI@home and open source software are now commonly appreciated.

With the costs of information duplication and dissemination trending to zero, the limiting factor of production becomes human creativity and effort itself. But here, too, with hundreds of millions of Internet users, just a few hours of contributed content from each can easily swamp the ability of even the largest firms to compete. These trends to Benkler presage a "radical decentralization" of information production, and many other changes to the political economy and culture.

That radical changes in the nature of information production and authorship and even the role of traditional publishers or the media are underway is without question. Purposeful collaborations like Wikipedia are now clearly successful and were not forecasted by many.

The lens, however, in which Benkler looks at all of these trends is through the "modern" history of the mass media. Citing Paul Starr's "Creation of the Media," he notes how in 15 years from 1835 to 1850 the cost of setting up a mass-circulation paper increased from $10,000 to over $2 million (in 2005 dollars). In Benkler's view, these cost increases shifted the ability to publish away from the common citizen into the "problem" hands of the mass media. Fortunately, now with the Internet and cheap processors, this evil can be reversed. Though Benkler specifically disclaims that he is not describing "an exercise in pastoral utopianism," the fact is that is exactly what he is describing.

There can be no doubt that the role of mass media and traditional publishers is under severe challenge from the emergence of the Internet. It is also the case that we are witnessing citizen publishers and authors emerge by the millions. These changes are momentous, but they do not involve everyone -- only comparatively small percentages of Internet users blog and still smaller percentages contribute to Wikipedia (about 80,000 at present based on a user base of hundreds of millions). And, as the traditional gatekeepers of printers, publishers and editors lose prominence, new institutions and mechanisms for establishing the authoritativeness and trustworthiness of content will surely need to evolve.

These real trends deserve thoughtful exploration.

However, there is a reason that publishing costs increased so rapidly in that era of the 1800s. Mass publishing and pulp paper were emerging that acted to bring an increasing storehouse of content and information to the public at levels never before seen.

The explosion of information content that occurred at this very same time correlates well with the fundamental historical changes in human wealth and economic growth. Though mass media may prove to be an historical artifact, I would argue that its role in bringing literacy and information to the "masses" was generally an unalloyed good and the basis for an improvement in economic well being the likes of which had never been seen.

By taking a narrow historical horizon and then viewing it through the lens of the vilified "mass media," Benkler is both looking in the wrong direction and missing the point.

The information by which the means to produce and disseminate information itself is changing and growing. These changes in information infrastructure support an inexorable trend to more adaptability, more wealth and more participation. What we are seeing now with the Internet is but a natural continuation of that trend. The "mass media" and the costs of information production of the 1800s was a natural phase within this longer, historical trend. The multiplier effect of information itself will continue to empower and strengthen the individual, not in spite of mass media or any other ideologically based viewpoint but due to the freeing and adaptive benefits of information itself. Information is the natural antidote to entropy and, longer term, to the concentrations of wealth and power.

By trying to push the trends of the Internet through the false needle's eye of political economics, an effort that Benkler also erroneously makes with his earlier analysis of the growth of radio, what are in essence historical forces of almost informational or technological determinism are falsely presented as matters of political choice. Hogwash.

Benkler, however, does observe two useful dimensions for measuring social collaboration efforts: modularity and granularity. By modularity, Benkler means "a property of a project that describes the extent to which it can be broken down into smaller components, or modules, that can be independently produced before they are assembled into a whole." By granularity, Benkler means "the size of the modules, in terms of the time and effort that an individual must invest in producing them."

Benkler's insight is that "the number of people who can, in principle, participate in a project is therefore inversely related to the size of the smallest scale contribution necessary to produce a usable module. The granularity of the modules therefore sets the smallest possible individual investment necessary to participate in a project. If this investment is sufficiently low, then incentives" for producing that component of a modular project can be of trivial magnitude. Most importantly for our purposes of understanding the rising role of nonmarket production, the time can be drawn from the excess time we normally dedicate to having fun and participating in social interactions."

To illustrate this effect of granularity, he contrasts Wikipedia with its simple entries and editing and bounded topics with the far-less successful Wikibooks, which has much larger granularity.

Creators of social collaboration sites are advised to keep granularity small to encourage broader contributions, and if the nature of the site is complex, to increase the number of its modules. Of course, none of this guarantees the magic or timing that also lie behind the most successful sites!

I think that Benkler's arguments could have been more effectively distilled into a 30-page article, with much of the political economy claptrap thrown out. The book is definitely worth a skim.

5 out of 5 stars Phenomenal Book on Information Science and Peer Production.......2007-05-12

I first became familiar with Benkler after reading his paper, "Coase's Penguin" in undergraduate study. I was delighted to hear of the publication of this book. Benkler continues beautifully where he left off in his previous papers and synthesizes an excellent theory of social production in his book.

Benkler begins by describing the economic shape of information - it's non-rival and builds upon itself. He explains the challenges that face information, particularly the Babel Objection. Benkler also covers some legal background on aspects of a "liberal society", such as the role of commons versus private property.

From there, he makes his way into peer production. He touches different aspects of this type of production, from open source to distributed content production & filtering (click workers) to the results of the FCC's shift towards commons-based wireless policy. I found chapter 4, where he connects social production to the economic concepts discussed earlier, to be the most interesting chapter of the book.

He moves on to a lengthy discussion of the political effects of network distribution and social production, including a summary of the history of mass media and predictions about the future. From there, he lays down his argument that we ought to continue to encourage open networks and information sharing. He presents a discussion on current legislation and legal challenges to information and provides some examples of solutions.

I read this book coming out of an undergraduate program in Information Science and wished I had read this book perhaps my sophomore or junior year. Benkler essentially lays out, in linear form, the precise message that my professors were teaching. Because of networks, information science in the 21st century will not follow the traditional industrial-style of distribution but rather a distributed and non-proprietary model. Its impact is phenomenal, not only in the realm of economics and science but politics, culture, and interpersonal communication.

This book ought to be required reading for every undergraduate student studying Telecommunications, Media, or Information Science.

4 out of 5 stars Good argumentation.......2007-04-28

I agree when some people say the book is not well edited (even not being english my first language I found some errors within it) but I think the greatest think about it is the attempt to explain something that it is easy to see that is happening today but nobody know why is happening. You know people write in Wikipedia and that most of them do that at their free time, you know that some people participate in great collaborative efforts to develop free software in the Internet, you know people keep blogs to express their point of view. But can you explain why that happens, why do they do that expecting no financial return or acknowledgment? What do they want? Perhaps you may know what you want when you do or don't some of that things but what about the rest of the world, if you care about it? What has changed or is changing or still must be changed in the societies so that happens?
The author doesn't explain it too but he tries to do it, it is an initial attempt to get some answers. His argumentation through the book covers many aspects of our lives, economic, political, social, antropological, legal and I think that at least at the end you will have some new insights on what is all that about.

5 out of 5 stars Connectivization.......2007-04-20

Be forewarned that this brilliantly conceived book is not so brilliantly written, and the reading can be a real slog at times. Yochai Benkler is a perceptive social theorist but his thoughts are bogged down in academic writing that could really use some editing. Expect excessive introducing, foreshadowing, recapping, and summarizing, giving you the often tiresome impression that you will read Benkler's prose again or have read it before. This book also suffers from what business strategists and military tacticians would call "scope creep," as Benkler's broad theories on society and knowledge become so all-inclusive as to border on diffuseness and ineffectiveness - a problem that really slows down the middle section of the book. This is a common difficulty for vast unified theories about information and humanity, so prepare for some difficulty in following the main points that Benkler is trying to make.

But now that those warnings are out of the way, beneath Benkler's ponderous prose are insightful theories about the rise of networked culture, inspired by the digital revolution, in the face of lockdowns from entrenched power players. The initial uses of open networks inspired a megalomaniacal reaction from the industrial and political sectors, which have partially succeeded in forcing technological design changes, and persecution of new cultural behaviors, that threatened their economic and political dominance. For instance, intellectual property laws (patents, trademarks, and copyrights), which were originally meant to encourage cultural production, have been transformed by power players into tools to enforce corporate profitability. And if you think concerns over those trends are merely alarmism, Benkler provides profound evidence that damage really is being done to culture, freedom, and democracy - in ways that are far deeper and more troubling than the (corporate-inspired) popular rhetoric around piracy, rolyalties, and hackers.

Benkler informatively differentiates the types of freedom that are at stake - personal, cultural, social, and political - and ably demonstrates how each are affected by trends in infrastructure development, media behavior, corporate profiteering, and political gamesmanship. One especially winning chapter deals with how the rising network society can promote justice and development in third world areas that are not currently connected and may never be. The corporate and political insistence on regulating the information infrastructure and criminalizing user behaviors may represent a losing battle against the basic human drive to network and create, as can be seen in trends like open source software and community wi-fi. Benkler's main point here (when you're finally able to uncover it) is that humanity may be on the brink of a major change in the way we process culture and information, thanks to the growth in open worldwide networks. The old school power players won't go without a fight, adding unnecessary strife to the process, but Benkler has faith in humanity's ability to transform and rise above [~doomsdayer520~]

5 out of 5 stars Excellent and Insightful Articulation.......2007-01-11

I highly recommend reading Yochai Benkler's book.

It is a balanced articulation of what the Internet and Web 2.0 are enabling in the development of new forms of social collaboration that are not adequately recognized as such by both private/regulated market advocates and welfare advocates. One of the things that struck me most is Benkler's capacity to create a perspective in which he can show that these new forms of collectives are rooted in old practices that have existed forever.

He also shows that these practices can gain major significance if:

1. The neutrality of the web, access to the web, Open Source initiatives, and the General Public Licensing type of legislation are improved,
2. The aggressive move toward Intellectual Property laws and regulations, and control by corporations, is counter-balanced.

Excellent read!
The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity
Average customer rating: 4 out of 5 stars
  • No Cognitive Friction Here..
  • an essential handbook for designing software
  • Great writing, very illustrative examples, definitely not a detailed how-to
  • this book changed my life
  • Blown out of proportion
The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity
Alan Cooper
Manufacturer: Sams - Pearson Education
ProductGroup: Book
Binding: Paperback

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ASIN: 0672326140

Amazon.com

The recurring metaphor in The Inmates are Running the Asylum is that of the dancing bear--the circus bear that shuffles clumsily for the amusement of the audience. Such bears, says author Alan Cooper, don't dance well, as everyone at the circus can see. What amazes the crowd is that the bear dances at all. Cooper argues that technology (videocassette recorders, car alarms, most software applications for personal computers) consists largely of dancing bears--pieces that work, but not at all well. He goes on to say that this is more often than not the fault of poorly designed user interfaces, and he makes a good argument that way too many devices (perhaps as a result of the designers' subconscious wish to bully the people who tormented them as children) ask too much of their users. Too many systems (like the famous unprogrammable VCR) make their users feel stupid when they can't get the job done.

Cooper, who designed Visual Basic (the programming environment Microsoft promotes for the purpose of creating good user interfaces), indulges in too much name-dropping and self-congratulation (Cooper attributes the quote, "How did you do that?" to Microsoft chairman Bill Gates, upon looking at one of Cooper's creations)--but this appears to be de rigueur in books about the software industry. But those asides are minor. More valuable is the discourse about software design and implementation ("[O]bject orientation divides the 1000-brick tower into 10 100-brick towers."). Read this book for an idea of what's wrong with UI design. --David Wall

Topics covered: User interfaces--good ones and bad ones--and where they come from. Also, how to improve the ones you create.

Book Description

Imagine, at a terrifyingly aggressive rate, everything you regularly use is being equipped with computer technology. Think about your phone, cameras, cars-everything-being automated and programmed by people who in their rush to accept the many benefits of the silicon chip, have abdicated their responsibility to make these products easy to use. The Inmates Are Running the Asylum argues that the business executives who make the decisions to develop these products are not the ones in control of the technology used to create them. Insightful and entertaining, The Inmates Are Running the Asylum uses the author's experiences in corporate America to illustrate how talented people continuously design bad software-based products and why we need technology to work the way average people think. Somewhere out there is a happy medium that makes these types of products both user and bottom-line friendly; this book discusses why we need to quickly find that medium.

Download Description

Imagine, at a terrifyingly aggressive rate, everything you regularly use is being equipped with computer technology. Think about your phone, cameras, cars - everything - being automated and programmed by people who in their rush to accept the many benefits of the silicon chip, have abdicated their responsibility to make these products easy to use. The Inmates are Running the Asylum argues that, despite appearances, business executives are simply not the ones in control of the high-tech industry. They have inadvertently put programmers and engineers in charge, leading to products and processes that waste money, squander customer loyalty, and erode competitive advantage. Business executives have let the inmates run the asylum! In his book The Inmates Are Running the Asylum Alan Cooper calls for revolution - we need technology to work in the same way average people think - we need to restore the sanity. He offers a provocative, insightful and entertaining explanation of how talented people continuously design bad software-based products. More importantly, he uses his own work with companies big and small to show how to harness those talents to create products that will both thrill their users and grow the bottom line.

Customer Reviews:

4 out of 5 stars No Cognitive Friction Here.. .......2007-06-12

Alan Cooper gives the reader insight into why so many of today's technological products frustrate and confuse users. Yet he goes past this to discuss a methodology for keeping it simple and designing for the user i.e. avoiding cognitive friction. This book has changed the way I will develop products and should be a must read for product managers of application developers. Just learning Mr. Cooper's vocabulary is worth the read. The ideas such as personas, keywords, and designing for an individual push the book way above average. This is an easy read that should be done in your spare time if you want to avoid cognitive friction with your users. It has changed the way I view technology and brought a new awareness to thoughtless technology implementation which often cause failure or misuse. The only reason I gave this book a 4 out of 5 as I feel it could have been reduced a little bit more, certain points I felt like the author was rambling about personal fustrations.

4 out of 5 stars an essential handbook for designing software.......2007-06-11

Cooper's argument in this book is simple: you have to know your users, and you have to understand what they're trying to accomplish with your software. The method that he puts forth for achieving this understanding is personas, richly-described archetypical users.

The book is easy to read and understand. He begins with a detailed description of the problem with software design as carried about by programmers who can only imagine themselves as the users of their software, resulting in software that makes really difficult things possible but doesn't bother to make easy or common things quick and easy.

After making the argument that programmers shouldn't design interfaces and making the case both for usability and interaction design, he lays out the personas concept. Cooper's guidelines for creating personas and using them are well-written and well-thought-out. However, his examples of applying them to some of his own customers are rather repetitive, and sometimes come across as somewhat whiny.

Now that it's time for my group at Microsoft to revisit our personas and determine what needs to be tweaked for our next version, I decided that I should revisit the book that first advanced the idea. It has stood up well to the test of time (something that not many computer books can do). I highly recommend it, both to usability and design professionals, as well as programmers.

4 out of 5 stars Great writing, very illustrative examples, definitely not a detailed how-to.......2007-05-13

The strength of this book its clear and easy-to-read writing. Cooper's examples are instructive and the theory of why design-centric business approaches are the most powerful. It's supposed to be a business-case book but I'm quite sure all programmers and even designers would find the read very worthwhile.

My only wish for the book would be that Chapter 10 onwards seemed to be the really exciting stuff, detailing the how more than the why of design-centric approaches. This part feels like a rushed summary in comparison the the attention paid to the why aspect in the rest of the book. You may want to consider Cooper's newly revised "how" book although it is mainly a designer's handbook: About Face 3: The Essentials of Interaction Design

I'm not done with that About Face 3: The Essentials of Interaction Design but I'm starting to worry it's going to leave me wishing it had more specific methodologies as opposed to theories. Of course, it has much more methodological attention than The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition) and there's no fault in what is written, only in what is omitted.

If you're really looking for the ultimate how-to, you might want to consider attending the four-day "Cooper U". Case in point: I had the chance to ask Alan Cooper where I could learn more about how to create the design documents he writes about in the last part of The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition) and he really couldn't say what books would be able to instruct that (including his own) and that it would be covered in his course.

5 out of 5 stars this book changed my life.......2007-02-22

I was a well-paid systems administrator/help desk guy until I read this book. This book really did inspire me to change careers!

The book basically outlines why engineers (and people who think like engineers) are INCAPABLE of designing effective interfaces. It delves into specifics and supplies some great examples.

I am amused by some of the reviewers here who display the same sort of arrogant contempt that the book outlines. OF COURSE programming a VCR is easy for YOU--you're a person with an "engineer mind". My mom can't program a VCR at all, and that's not because she didn't try hard enough or read the instructions. She can't use it because everything about it's interface is counter-intuitive to someone who does not understand machine/code logic.

Just because it's easy for you doesn't mean it doesn't stink. Just because it makes sense to you doesn't mean it can't be made better--to work intuitively for "regular" people. Buy this book. Read it. Demand more from your products. It's time to end the insanity.

2 out of 5 stars Blown out of proportion.......2007-01-18

It's true that some products have poor interfaces, but in my experience this "problem" is blown way out of proportion with reality. The only people I know who couldn't figure out how to program their VCRs were people who did not try for more than 5 minutes. Read the instructions, both in the book and onscreen, and VCR programming is a snap, from the earliest models to today.

I think the real question should be: Why are so many users so lazy? This is more of a social problem than a technological one. Some think that if any effort is required to learn how to use a new device then it's poorly designed. Poppycock!
History: Fiction or Science? (Chronology, No. 1)
Average customer rating: 4.5 out of 5 stars
  • Has history been tampered with?
  • Calculations are only as good as your numbers
  • Pants on fire?
  • Accepted History & Chronology Must Be Changed.
  • Very Interesting
History: Fiction or Science? (Chronology, No. 1)
Anatoly Fomenko
Manufacturer: Mithec
ProductGroup: Book
Binding: Paperback

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ASIN: 2913621058

Book Description

Recorded history is a finely-woven magic fabric of intricate lies about events predating the sixteenth century. There is not a single piece of evidence that can be reliably and independently traced back earlier than the eleventh century. This book details events that are substantiated by hard facts and logic, and validated by new astronomical research and statistical analysis of ancient sources.

Customer Reviews:

5 out of 5 stars Has history been tampered with?.......2007-10-23

Watch Video Here: http://www.amazon.com/review/RAZQNMXM4M9CL Has history been tampered with? Yes, it has! Did events and eras such as the crucifixion of Jesus Christ, the Roman Empire , the Dark Ages, and the Renaissance, actually occur within a very different chronology from what we've been told? Yes, they certainly did!

The history of humankind is both drastically shorter and dramatically different than generally presumed.

Why is it so? On one hand, it was usual custom to justify the claims to title and land by age and ancestry, and on the other the court historians knew only too well how to please their masters. The so called universal classic world history is a pack of intricate lies for all events prior to the 16th century. World history as we learn it today was entirely fabricated in the 16th-18th centuries. It's likely that nobody told you before, but

there is not a single piece of firm written evidence or artefact that is reliably and independently dated prior to the 11th century.

Naturally, after what you've learned in school and university, you will not easily believe that the classical history of ancient Rome, Greece, Asia, Egypt, China, Japan, India, etc., is manifestly false.

You will point accusing finger to the pyramids in Egypt, to the Coliseum in Rome and Great Wall of China etc., and claim, aren't they really ancient, thousands of years ancient? Well, there is no valid scientific proof that they are older than 1000 years!

The oldest original written document that can be reliably dated belongs to the 11th century!

New research asserts that Homo sapiens invented writing (including hieroglyphics) only 1000 years ago. Once invented, writing skills were immediately and irreversibly put to the use of ruling powers and science.

The consensual chronology we live with was essentially crafted in the 16th century by the Jesuits.

The world history was compiled from contradictory mix of innumerable copies of ancient Latin and Greek manuscripts and other irrefutable proofs delivered by late mediaeval astronomers that were cemented by the authority of writings of the Church Fathers.

Early in life, we learn about ancient history. Children love the magical lessons of history - they are like fairy tales. Teachers recite breathtaking stories; very soon We learn by heart the names and deeds of brave warriors, wise philosophers, fabulous pharaohs, cunning high priests and greedy scribes.

We learn of gigantic pyramids and sinister castles, kings and queens, dukes and barons, powerful heroes and beautiful ladies, emaciated saints and low-life traitors.

Ancient history is based documents, manuscripts, printed books, paintings, monuments and artefacts - called primary sources.

The problem is that neither these ancient documents, nor events described therein can be irrefutably dated, moreover they contradict each other for the most part.

When a school textbook tells us that Genghis Khan in year X or Alexander in year Y, have each conquered half of the world, it means only that it is so said in some of the written sources.

There are no answers to simple questions:

When were these primary sources written?

Where and by whom were these sources found?

It is wrongly presumed that ancient and medieval chronicles, written by Genghis Khan's or Alexander the Great contemporaries and eyewitnesses, are readily available. Actually, only sources written hundreds or even thousands of years after the events are there, compiled mostly in the 16th 18th centuries, or even later.

As a rule, these sources suffered considerable multiple manipulations, falsifications and distortions by editing. At the same time,

innumerable originals of ancient documents under various pretexts were destroyed in Europe under various pretexts.

The names of persons and geographical sites often changed meaning and location during the course of the centuries.

Geographical locations became clearly defined on maps only with the advent of printing.

This made possible the circulation of identical copies of the same map for purposes of the military, navigation, education and governance tasks.

Historians from Oxford say: "hey, everybody knows that Julius Caesar lived in the first century B.C.

`Julius Caesar' statement is only a point of view as

there is simply no irrefutable documentary proof that Julius Caesar or any other great name of antiquity ever existed.

Better than that - extremely rare sources that can be reliably dated back to the 10th-14th centuries A D, do not show the polished picture of classical history.

They show a picture both contradictory and confusing.

All methods of dating of ancient sources and artefacts are erroneous:

Radio-carbon C14 method produces dating with exactitude of plus minus 1500 years, therefore it is too crude for dating of events in historical timeframe!

The Almagest tractate, which lies as corner stone contemporary chronology, compiled in the 2nd century A D by Ptolemy, the founding father of astronomy, contains astronomical data of 9th to 16th century!

The Bronze Age,that has supposedly began 5000 years ago. Bronze is made of 90% copper and 10% tin, but the technology for tin extraction dates back to 14th century A D!.

All eclipses contained in manuscripts, like Thucydides one, relating 'ancient' events have exclusively medieval dating. All horoscopes cut in stone or painted in Egyptian temples, like Dendera have exclusively early medieval dating solutions.

Not quite what you have learned in school? Open your eyes, and, you will find sufficient proof to reach step by step the inevitable conclusion that the classical chronology is false and therefore, that the history of ancient and medieval world universally accepted today, is also false. Have a fresh outlook on everything said or printed about "ancient" and "enigmatic" Roman, Greek and Egyptian, medieval as well as all other "lost and found" civilizations.

Antiquity and Dark Ages are phantoms invented in the 16th 18th and polished in 19th 20thcenturies. Human civilization is in fact barely 1000 years old!

This book will change your perception of History forever!
What if Ancient Rome, Greece and Egypt were invented during Renaissance?
What if The Old Testament was a rendition of events of the Middle Ages?
What if Jesus Christ was born in 1053 and crucified in 1086 AD?
Sounds Unbelievable?
Not after you've read "History: Fiction or Science?" by Anatoly Fomenko, the genius mathematician.
Armed with astronomy and computers Anatoly Fomenko turns History into a rocket science.

3 out of 5 stars Calculations are only as good as your numbers.......2007-08-03

Yes, we can all agree that mainstream history is nearly 100% BS due to politics, economics, ego, problems with dating techniques, and various conspiracies. Agreed. But, I've been researching the distinct possibility that human history (in terms of civilizations) are much more ancient than we've been told, so coming across this book was very interesting to me. I wondered how Fomenko could be wrong (if at all) because he is very persuasive in his presentations. Then it dawned on me. If at previous times in prehistory, due to the various catastrophies that are well documented (comets, asteroids, planetary disruptions, plasma discharge, pole reversals, etc) the Earth was in a different position in relation to the sun, different tilt on its axis, different orbit, different rotation (in terms of velocity and DIRECTION), and the continents were in different positions, then would this not cause the ancients to see the sky (constellations) differently? In other words, is Fomenko making erronious assumptions about the physics of the Earth in pre-history, which then corrupt his data with regards to dating the relevant astrology? The last event to seriously disrupt our planet occured roughly 3500 years ago, according to other good researchers, so is it possible Fomenko has been confused by this? The vastly different physics of our planet in the not so distant past may explain this confusion, which is not to say the "mainstream" version of history is correct; on the contrary. I am not an expert in these fields, but wanted to see if this idea could spark discussion.

5 out of 5 stars Pants on fire?.......2007-07-19

Will people ever read before spamming? Yes, Jesuits could not rewrite world history alone, they had help. Anyway, Dr Prof Acad A.Fomenko does not point to jesuits as the driving force of world wide history manipulation in published volumes 1,2,3;, actually he barely mentions the poor devils. Check it with 'Search inside' feature, please. China is rarely mentioned either, in fact, Dr Fomenko is completely eurocentric. Right, his theory contradicts all mainstream schools of history, because in their actual state they are all built on blatantly erroneus chronology. You don't need a mysterious cabal (conspiracy) to falsify history, the falsification is its modus operandi. It is inherent to history(ians) to falsify (distort) events, as it is inherent to humans to boast as it is inherent to power (authority) to legimize itself by referrring to glorious past made to its own order. Dr Prof Fomenko and team have identified scores of instances of such manipulation in Russian, European, etc.. history, and delivered valid statistical proof thereof. His own 'reconstruction' is completely another story. Forget c14 as a valid method of dating. W.Libby has initially discovered a brilliant method of INDEPENDENT dating. Too bad, c14 method has become a joke after a forced marrige with dendrochronology with consensual chronological scale inbuilt. Radiocarbon method can't stand blind tests, but is so very productive as a rubberstamp.

5 out of 5 stars Accepted History & Chronology Must Be Changed. .......2007-04-09

There is no doubt that history as most know it is a sham, & institution's version of History both University & Church is fradulent & inaccurate. Everything was established with an agenda, The real "Dark Ages" are now when we have access to incredible amounts of information past authorities & more important 'common folk' didn't have but our institutions & educators are slow to evolve because of what has ignorantly & arrogantly been taught for too long. This is on many subjects not just Chronology.

For anyone to question "Why would a Mathematician have anything credible to say of History?" The answer is from Dr. Fomenko's preface in the book: "It would be worthwhile to remind the reader that in the XVI-XVII century Chronology was considered to be a subdivision of Mathematics." These volumes could possibly be some of the most important works to date & should be read by everyone with an interest in History, especially professors & educators who have a duty to the public. I have read both books & must say that 'Chronology 1' has some very eye opening & revolutionary information. Even if these volumes are part true the implications are profound & opens the doors to further investigations & questions which must be done. I speak several different lanquages & must say the logic Dr. Fomenko uses with "inflection" of words & words being read from left to right in one region & right to left in another then written backwards, the removal of vowels & get down to basics of words, or different cities & locations having the same name etc. is correct. Vowel usage has always been optional & varied, actually complicating linquistics & study. The first thing one has to understand is that words never had a fixed spelling in history like we do now, the spelling of words was mutable & regional, as well as names & titles of people were vast, varied & changed, NOTHING WAS FIXED or understood linear. Matters of Life & Death as well as financial profiteering yesterday & today were & are made with ignorant, illogical & conspiratorial views of history & reality, it's time people get closer to the Truth & society collectively grow up.

5 out of 5 stars Very Interesting.......2007-03-07

It is a good proposal and I believe it will mature into something even better in the future. I think it deserves to be read.
Information Rules: A Strategic Guide to the Network Economy
Average customer rating: 4 out of 5 stars
  • A must
  • An Corporate Information Seller's Handbook
  • Very Practical
  • Cheap Text Book
  • A Must Read for Internet Entrepreneurs
Information Rules: A Strategic Guide to the Network Economy
Carl Shapiro , and Hal R. Varian
Manufacturer: Harvard Business School Press
ProductGroup: Book
Binding: Hardcover

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ASIN: 087584863X

Amazon.com

Chapter 1 of Information Rules begins with a description of the change brought on by technology at the close of the century--but the century described is not this one, it's the late 1800s. One hundred years ago, it was an emerging telephone and electrical network that was transforming business. Today it's the Internet. The point? While the circumstances of a particular era may be unique, the underlying principles that describe the exchange of goods in a free-market economy are the same. And the authors, Carl Shapiro and Hal Varian, should know. Shapiro is Professor of Business Strategy at the Haas School of Business at UC Berkeley and has also served as chief economist at the Antitrust Division of the Justice Department. Varian is the Dean of the School of Information Management and Systems at UC Berkeley. Together they offer a deep knowledge of how economic systems work coupled with first-hand experience of today's network economy. They write:
Sure, today's business world is different in a myriad of ways from that of a century ago. But many of today's managers are so focused on the trees of technological change that they fail to see the forest: the underlying economic forces that determine success and failure.
Shapiro and Varian go to great lengths to purge this book of the technobabble and forecasting of an electronic woo-woo land that's typical in books of this genre. Instead, with their feet on the ground, they consider how to market and distribute goods in the network economy, citing examples from industries as diverse as airlines, software, entertainment, and communications. The authors cover issues such as pricing, intellectual property, versioning, lock-in, compatibility, and standards. Clearly written and presented, Information Rules belongs on the bookshelf of anyone who has an interest in today's network economy--entrepreneurs, managers, investors, students. If there was ever a textbook written on how to do business in the information age, this book is it. Highly recommended. --Harry C. Edwards

Book Description

In a marketplace that depends so thoroughly on cutting-edge information technology, can classic economic principles still offer any real strategic value? Yes! say Carl Shapiro and Hal Varian. In Information Rules, they reveal that many long-standing economic concepts can provide the insight and understanding necessary to succeed in the information age. Shapiro and Varian argue that if managers seriously want to develop effective strategies for competing in the new economy, they must understand the fundamental economics of information technology. Whether information takes the form of software code or recorded music, is published in a book or magazine, or even posted on a web site, managers must know how to evaluate the consequences of pricing, protecting, and planning new versions of their information products, services, and systems. The first book to distill the economics of information and networks into practical business strategies, Information Rules is a guide to the winning moves that can help business leaders-from writers, lawyers, and finance professionals to executives in the entertainment, publishing, and hardware and software industries--navigate successfully through the information economy.

Download Description

In Information Rules, authors Shapiro and Varian reveal that many classic economic concepts can provide the insight and understanding necessary to succeed in the information age. They argue that if managers seriously want to develop effective strategies for competing in the new economy, they must understand the fundamental economics of information technology. Whether information takes the form of software code or recorded music, is published in a book or magazine, or even posted on a website, managers must know how to evaluate the consequences of pricing, protecting, and planning new versions of information products, services, and systems. The first book to distill the economics of information and networks into practical business strategies, Information Rules is a guide to the winning moves that can help business leaders navigate successfully through the tough decisions of the information economy.

Customer Reviews:

5 out of 5 stars A must.......2006-08-25

If you're in the software business and you haven't read this book, chances are you don't know what's going on. This may sound a bit abrupt, but that is the way it is. Bsaic concepts like lock-in and the need to differentiate are discussed in a clear and useful way. If more people would read this, a lot fewer mistakes would be made.

5 out of 5 stars An Corporate Information Seller's Handbook.......2006-03-11

Both authors are professors at the University of California at Berkeley. This book deals with how unchanging principles are being applied to the changing conditions and technologies of information marketing (software).

A unique condition to today's information economy is that it's products are costly to produce, cheap to reproduce and without fixed supply. Value must be created by 'versioning' and personalizing a product in a number of different ways. The other alternative is to become a cost-leader commodity seller.

How to lock-in your customers for the long-term is discussed, as well as how not to be locked-in by your suppliers.

The pros and cons of evolution strategies are explained. Should your product be backward compatible or cleanly break with old technology?

Best in this book is how different positive feedback approaches can put your company in the super-accelerated growth mode.

Five Bright Stars !

5 out of 5 stars Very Practical .......2006-01-24

The arrival of the Internet and the information explosion it created has made it possible for inventors and entrepreneurs to build a business from scratch to worldwide marketing capability in a very few years. The authors of this book take the position that all too often we are deluded into thinking certain and tried and true economic principles have been abolished by this new Internet economy. They argue their position without jargon and with examples taken from the real world.

While old pricing ratios and old pricing strategies may not apply in the information age, new pricing ratios and new strategies have taken their place. Information goods can be costly to produce but cheap to reproduce. For example, a copy of a 100 million dollar movie on videotape costs a few cents to make. So pricing cannot follow, say, a 20% markup rule when the unit cost is essentially zero; "you must price your information goods according to customer value, not according to your production cost."

Several chapters cover pricing strategies and how to maintain control when some "view the Internet as one giant out-of-control copying machine." These strategies involve methods for differing your product from your competitors, avoiding sky-high initial pricing that encourages competition, and customizing. Interestingly, they note the "one-to-one marketing" strategy was "first described by economist A.C. Pigou in 1920."

Sometimes literally giving a product away works. The book describes how the former school teacher (Sheryl Leach) that created Barney gave free videos to day care centers and others located near the stores selling the Barney tapes. A note inside told parents where the stores were. It worked magnificently and Barney is now one of today¹s icons.

The development of digital watermarks has provided one tool for controlling piracy of your web presented material.

An important information age problem is recognizing and dealing with "lock-in." The writers compare cars with computers. You can switch from a Ford to a Chevy with no trouble, but changing computers may obsolete your present software. How do you convince customers to switch to your product or service when a switching cost is involved? The authors discuss several strategies.

Problems with "lock-in" and "switching costs" also often occur when you purchase durable equipment and service contracts. The authors advise you to carefully consider the costs of being locked-in to you supplier¹s parts and services. They especially caution regarding "evergreen contracts" which automatically renew.

Many interesting historical examples are used to drive home points. Edison, for example, with regard to establishing standards, invented the word "Hello" for answering the phone. He was hard of hearing and the English "Hallow" didn¹t grab attention as well. Incidentally, Alexander Graham Bell pushed for "Ahoy." The battles for standardizing railroad gauges and the classic standards battle that established AC power over DC power are detailed. (No mention of Tesla, a shame.)

The enormous role "blocking patents" can play when a formal standard-setting process is taking place within an industry is discussed. Most people think of industry standards as being dictated by the mighty corporations, but if the small guy is not invited to the table his firm "is not required to license its patents on fair and reasonable terms." The government may also monitor a standard-setting procedure with regard to monopoly considerations. When the steel electrical tubing people attempted to stack the deck, the plastic electrical tubing people cried foul and won.

Yet another interesting historical example is given in the discussion regarding how the concept of reasonable royalties and "just price" arose. It goes back to medieval times: "the just price of a horse was the price that would prevail at the open market at the annual fair, not the price that happens to emerge from a traveler in desperate need of a horse."

Like most growing fields the Internet has generated many unique and delightful terms. Vaporware is one such term. That is the promising of a new product and not delivering or delivering very late. This business tactic has been used by even the biggest (IBM, Microsoft), but as the authors note, it has often boomeranged.

While promising too much too soon is dangerous, the book makes the point that in this age of rapid technology progress "rigidity is death." the French became world leaders in the 1980s with their Minitel system, but today only 3 percent can access the Internet. A case where success also resulted in a high switching cost.

Each chapter of the book concludes with "Lessons" which are capsule summaries of the chapter¹s main points. Like the rest of the book, legalese and the jargon of academic economic courses are completely avoided.

This book is so readable and practical one can only hope other professors will use it as an example of how to write without arcane technobabble.

5 out of 5 stars Cheap Text Book.......2005-09-20

I saved a lot of money buying this textbook on-line. It was in good quality.

5 out of 5 stars A Must Read for Internet Entrepreneurs.......2005-06-16

Although this book was written in 1998, it is just as relevant if not more so today. The book discusses how Internet entrepreneurs should price their goods/services; how they can create lock-in effects to instill customer loyalty; and perhaps most importantly, how they can create network effects so as to exponentially increase their client base and barriers to entry. A brilliant book written by two leading authorities on economics.
The Medium is the Massage
Average customer rating: 4.5 out of 5 stars
  • Very good book. Almost prophetic.
  • My view of the world ...
  • Where are the Audio and Video Versions?
  • Wisdom from the Prophet of the Internet
  • To Digital or Not to Digital; Was That The Question? Chocolate/Vanilla, Either/Or Options?
The Medium is the Massage
Marshall McLuhan , and Quentin Fiore
Manufacturer: Gingko Press
ProductGroup: Book
Binding: Paperback

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ASIN: 1584230703

Amazon.com

The Medium is the Massage is Marshall McLuhan's most condensed, and perhaps most effective, presentation of his ideas. Using a layout style that was later copied by Wired, McLuhan and coauthor/designer Quentin Fiore combine word and image to illustrate and enact the ideas that were first put forward in the dense and poorly organized Understanding Media. McLuhan's ideas about the nature of media, the increasing speed of communication, and the technological basis for our understanding of who we are come to life in this slender volume. Although originally printed in 1967, the art and style in The Medium is the Massage seem as fresh today as in the summer of love, and the ideas are even more resonant now that computer interfaces are becoming gateways to the global village.

Book Description

30 years after its publication Marshall McLuhan's The Medium is the Massage remains his most entertaining, provocative, and piquant book. With every technological and social "advance" McLuhan's proclamation that "the media work us over completely" becomes more evident and plain. In his words, 'so pervasive are they in their personal, political, economic, aesthetic, psychological, moral, ethical and social consequences that they leave no part of us untouched, unaffected, or unaltered'.

McLuhan's remarkable observation that "societies have always been shaped more by the nature of the media by which men communicate than by the content of the communication" is undoubtedly more relevant today than ever before. With the rise of the internet and the explosion of the digital revolution there has never been a better time to revisit Marshall McLuhan.

Customer Reviews:

4 out of 5 stars Very good book. Almost prophetic........2007-05-16

Some of McLuhans stuff is really unaccessible for average readers... It's deep stuff... BUT we see much of what he was talking about occuring in our modern day. It's really interesting. I think if he could have found a better way to present his philosphies he could have really made much more of a difference to our "global community"

5 out of 5 stars My view of the world ..........2006-12-16

... was profoundly influenced by this book. I read it about 30 years ago. I'm pleasantly surprised to find it still in print.

5 out of 5 stars Where are the Audio and Video Versions?.......2006-10-21

Yes, back in the late 60's or early 70's there were both audio and a movie version of this title. I use to own the LP album and frequently watched the short movie version that played on college campuses more than 35 years ago. Hopefully, the LP and movie will eventually be transferred to CD and DVD? Better yet: podcast? clyde

5 out of 5 stars Wisdom from the Prophet of the Internet.......2006-06-20

Marshall McLuhan (1911-1980) never conceived of the Internet. But the great communications theorist understoo