Book Description
Tomorrow's managers are off to a strong start with this best-selling, comprehensive tour through the fascinating and challenging related fields of the hospitality industry. Written in an upbeat style by an author with substantial industry experience,-this full-color edition offers an enlightening overview of the industry's many facets.
It covers tourism, lodging, restaurants, managed services, beverages, conventions and meeting, and leisure/recreation; in addition to examining gaming entertainment, marketing and human resources, and leadership and management.
For individuals interested in a hospitality industry career.
Customer Reviews:
Intro to Hospitality.......2007-01-21
Great book and exceptional service. I bought as a textbook for an on-line Restaurant Management course. It is well written and easy to follow. I love the course.
If you want to go into the HM industry.......2002-09-01
Read this book! It's awesome. It gives an inside look at certain hotels, resorts, and restaurants. It's easy to follow and understand. So, if you're a HM major, I suggest you pick up a copy of this book today.
The "BestEver" Intro Book for a Overview of Hospitality!.......2001-12-13
I have been teaching the college lever intro course for well over 20 years. I have used many text and supplemented same. John's book is succinct, well written and dosen't bore you with trivia. Students thinking about a career in hospitality are interested in finding out all they can in a short period of time what the hospitality industry has to offer. Walker's book, I have used as Department Chair at two colleges, is still the best book on the market. John quickly exposes the unsuspecting student
to a array of opportunities that many of them never thought that they could get to via a career in the hospitality industry. The stero typical notion of HRIM Majors being "Burger Flippers" is quickly dispelled when John's book is used along with supplemental material demonstrating further connections to many facets of the service industry.
I thank John Walker many times over for his diligence in keeping consistent the material with regular updates. Other books are good, but John's is the best. Afer more than 44 times of teaching this class, I will stick with John's text. It is an sperb read for those who are either beginning a career or who may be searching for a place to start. It also ties in nicely with other courses that often capture a readers interest to continue on and seek out more information. It is a great recruitment tool if used well.
Book Description
This is a comprehensive tour of the fascinating and challenging fields of the hospitality industry on a global scale: travel and tourism, lodging, foodservice, meetings, conventions and expositions, leisure and recreation. Marketing, human resources, leadership, and management are also discussed in the context of hospitality management. Extensive coverage of security in the hospitality industry with "Post-9/11: Security in a New Era" sections in each chapter, written by contributing authors who are experts in the security/terrorism field. Offers chapter-length culinary arts coverage. Features Personal Profiles of industry practitioners, including Valerie Ferguson (Past Chair of The American Hotel & Motel Association and Regional Vice President of Lowes Hotels); Chef Paul Prudhomme; Robert Mondavi; and many more. Offers Day in the Life Of features that explore the daily activities of several hospitality professionals, from chefs to cruise directors, and explains the key functions of their jobs. Includes Corporate Profiles that provide overviews of leading corporations of excellence, including Hyatt Hotels; Outback Steakhouse; Starbucks Coffee Company; Four Seasons Regent Hotels; and many more. Provides Career Information boxes that give a description of career opportunities, along with a listing of related websites. A handy reference for industry professionals, or a guidebook for anyone interested in starting a career in the hospitality industry.
Customer Reviews:
I learned to be courteous.......2007-01-21
I had a great time taking the time to participate on a Hospitality Management course. Despite the instructor's tedious, homogenised, chameleon-esque scribble which amounts to nothing more than the demented cacophonous racket of a drugged lunatic banging loudly on kitchen pots and pans. The prof spend way too much time in darkened rooms in front of 30 year old PC turning a whiter shade of pale. We never had a single moment in class to discuss the book. But the book reminds me of a time in that classroom that everyone wanted to leave and breathe, before our brains start to rot from all that festering stagnation and cognitive dysfunctional lecture with a uncouth epiphany of the profession.
Customer Reviews:
Disappointed about the new product.......2007-03-31
I payed for the new book; but the product that Amazon sent to me was not good because it looked like the used one without the American Hotel & lodging scantron. Usually, this scantron should come with the new book. I have called to customer service, however, nothing's going on.
Book Description
The revised edition of the classic introductory volume to hospitality management
Introduction to Management in the Hospitality Industry covers all aspects of managing in the business, from operational issues to the role of management. This extensively revised Seventh Edition continues to set itself apart with:
* A new, full-color interior design
* New and revised Internet exercises
* More than 230 photographs, figures, and tables from a diverse cross section of hospitality spots around the world
* Case histories
* Global hospitality notes and industry practice notes
* Chapter review questions
The authors' accessible treatment makes it easy for students to gain a clear understanding of the size and scope of this expanding industry and what goes into managing it. Introduction to Management in the Hospitality Industry, Seventh Edition is the perfect beginning for students interested in a management career in the hospitality sector.
Visit the accompanying Web site at www.wiley.com/college
Book Description
Engaging, readable, and authoritative, this book is the most comprehensive source available on the research and techniques involved in casino and gaming operations. It explores the function of casinos and their relationships to hotels, restaurants, resorts, and entertainment facilities. Traces the history of the gaming industry and looks ahead to future areas of expansion. Moves from principles to practices, from overviews to detailed descriptions, all in a chronological context. Provides a new chapter on Internet gaming operations. Updates all references; expands and clarifies all charts and graphs. The ideal reference for travel/gaming industry supervisors and managers, and for anyone interested in casino operations.
Customer Reviews:
I needed this for a class...........2007-05-13
I needed this book for a college class. The college books store was charging a fortune for it. My teacher told us to look on Amazon and it was here and saved me quite a bit of money. Thanks Amazon.
A symplistic presentation of a complex subject........1998-10-25
This book should be considered for a "young readers" level. After completing (1 hour) you will not have any more practical knowledge on this subject than what you could gain by walking through a casino and observing. At $61.00 this book is overpriced by $55.00 when measured against value. If you are serious about this subject try "Casino Operations Management" by Kilby/Fox (best) or "An Introduction To The Casino Entertainment Industry" by Eade.
Book Description
Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.
This updated Second Edition presents:
- New, completely updated chapters on human resources and the sales and marketing departments
- Up-to-date case studies reflecting the latest management trends and issues
- Profiles of industry pioneers working at all types of properties, from small motels to five-star hotels
- New sections on yield management, lodging environments, franchise companies, and management organizations
Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.
Customer Reviews:
Too brief, too boring, too expensive.......2001-05-06
I work for a hotel/property management software company now and never worked in the hospitality industry other than being a busboy at a Howard Johnson's when I was 16, so I bought this book to give me a better feel for what goes on in the heads of the people using our software. I was disappointed in my choice as soon I opened the package and saw how briefly each topic is covered.
There are plenty of pictures and short biographies of the great hoteliers, which were about the most interesting parts of the book. Many other pictures showed typical workers smiling as they did their jobs, taken right out of the archives from the major hotels. Each chapter also had a summary and review questions section which takes up a good portion of the book. Other than things I had no interest in, such as pages of checklists on the steps to efficiently cleaning a hotel room and sample franchise agreements that used up more valuable pages, there was very little depth to any of it.
It only glanced at the subject of the night audit and accounting functions, which is what I originally bought the book for, and it's coverage of PMS (Property Management Software) systems was limited to remarking that this is one of the biggest changes to happen in the past ten years. I wondered if the author had ever had any exposure to any of the popular PMS packages in use today, or even knew of any since he didn't list or provide references for further study on this subject. With a copyright date of February 2001 I assumed I would get the most up to date coverage but the few pictures and paragraphs of front desk automation were of ancient terminals circa 1985 or so and virtually nothing was mentioned of recent technology changes such as the Internet and online reservation systems now being integrated and handled in-house.
This book is listed as 400 pages but is actually only a little over 300, which was a blessing in a way, since I couldn't wait to get through it and get started on more substantial book on the subject. I'm used to buying computer books with list prices in the range of this book's price tag, and expect to get a comprehensive guide to the subject when I do. I was disappointed with what I got for my money on this purchase though, and couldn't recommend it for anyone who doesn't have to buy it for a course they are taking in school. As a book to keep around just for knowledge, review and reference it is of little value to me.
Joe Buchberger
Average customer rating:
- Casino management primer written at junior high school level
|
Introduction to the Casino Entertainment Industry
Vincent H. Eade , and
Raymond H. Eade
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Casino Operations Management
ASIN: 013400177X |
Book Description
Presents a clear, understandable, and comprehensive overview of all the departments within a casino. KEY TOPICS: The book presents clear and realistic charts to show the organization of a casino and the job descriptions of each individual in it. A valuable introductory book for anyone interested in pursuing a career in casino management. Also useful for anyone currently working in a casino and seeking to improve his or her job opportunities.
Customer Reviews:
Casino management primer written at junior high school level.......1998-12-03
Extremely basic text that relies largely on pictures to convey the content. Either an example of the dumbing down of both a complex industry and a complicated subject or the future of technical and professional education. Purchased it to consider using in a class I teach in Casino management at the junior college level--felt it was aimed at too junior an audience.
Average customer rating:
- An interesting and comprehensive piece of written art
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Introduction to Tourism
Leonard J Lickorish , and
Carson L Jenkins
Manufacturer: Butterworth-Heinemann
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ASIN: 0750619562 |
Book Description
An Introduction to Tourism is the essential guide to the tourism industry. It provides a comprehensive and authoritative introduction to all facets of tourism including:
the history of tourism; factors influencing the tourism industry; tourism in developing countries; sustainable tourism; forecasting future trends.
Tourism has changed radically in recent years with the onset of many technological and economic changes and an ever increasing concern for the environment. This book provides a down-to-earth introduction to this complex and multi-faceted industry.
This invaluable introduction is written for all students of tourism and all those involved in the industry who want to know more about the structure, component activities and environment within which they work.
Comprehensive introduction to the complex subject of tourism
Practical approach to the organization, marketing and development aspects of the tourism business
International and worldwide overview: a reference as well as a textbook
Customer Reviews:
An interesting and comprehensive piece of written art.......2001-11-18
Well, I'm sure there's almost nothing better out there than this book, it explains everything, from Concepts to future Tourism trends and it has helped me a lot in my Theorethical Tourism Fundaments class, well done!
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- Managerial Communication: Strategies and Applications
- Managing Enterprise Content: A Unified Content Strategy
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