Book Description
An easy, learn-by-doing introduction to hotel front office operations
Hotel Front Office Simulation: A Workbook and Software Package offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office.
How It Works
The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they've learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting.
What It Covers
- Taking, changing, and canceling reservations (for individuals and groups)
- Checking in/registering walk-ins and guests with reservations
- Handling posting and folio management
- Performing tasks that involve housekeeping, maintenance, and other departments
- Running a full night audit and reading the reports
Product Description
Go behind closed doors in the Cleveland Indians' front office as award-winning sportswriter Terry Pluto analyzes the team's controversial recent moves to scrap a roster of popular stars and rebuild a new kind of contender.
Granted unprecedented access to the team's top management and financial data, Pluto delivers an up-close account of how decisions were made to radically reshape the franchise.
Indians fans grew accustomed to winning in the mid-1990s. They had an owner with deep pockets, a brand-new ballpark, and a team of high-priced all stars who delivered a division championship nearly every year.
But that glorious ride ended with a jolt of reality after savvy owner Richard Jacobs sold the franchise at the top of the market in 2000. New owners Larry and Paul Dolan and new general manager Mark Shapiro faced a challenge: an aging team, a mounting payroll, and a shrinking budget. First they made mistakes. Then they made bold changes. Stars such as Manny Ramirez, Roberto Alomar, and Jim Thome were gone, replaced with roster of unproven youngsters and veteran rehab projects. Fans were alarmed and dismayed. Then, in 2002, Shapiro boldly predicted that the Indians would return to contend for the playoffs after just three years of rebuilding. Critics scoffed.
Yet at the end of the 2005 season, the Indians were indeed back in contention, one tantalizing game away from a return to the playoffs. The core of an exciting young team was beginning to take shape, and Shapiro was voted American League Executive of the Year as his team won an impressive 93 games despite a payroll ranked in baseball's bottom five.
How was it done? In his familiar clear writing style, Pluto carefully explains the many risky moves made by management and tells which ones have paid off, which ones haven't, and why.
This rare behind-the-scenes look at a modern front office will intrigue fantasy leaguers and fans fascinated by baseball dealmaking. It will be an eye-opener for Indians fans who may still be wondering, What happened to my team?
Customer Reviews:
good insight.......2007-04-03
a great look at how mark shapiro learned on the job and, with a pittance of a budget as compared to the likes of the red sox and the yankees, has created a truly competitive team for years to come.
The thinking behind the scenes........2007-01-18
Terry Pluto has a wealth of inside information about the professional sports scene in the Cleveland area. In this book he shows us what goes on in the front office and what goes into some of the decisions about players. If your are even a casual follower of the Indians, or MLB in general, you will be interested in reading this book. You'll get a whole new look at why a team has some of the players it does, and why it doesn't have some of the players it or you may have wanted.
A very, interesting read.
a peek inside the front office -- .......2006-07-17
This new century's baseball team has different players than those in the good old days:
Moneyball
Fantasy
Reality
Business
Agents
Cable
Free Agency
Arbitration
Revenue Sharing
and of course, that good ol' reliable utility player
Hindsight
You can shuffle your lineup any way you want to, but at the end of the day, the deck is still stacked against the owner(s). Cleveland fans feel so deprived as none of their professional sports teams have won a championship for so many years, most people can't remember the last time it happened! And they're not the only ones.
In the last few years, the rules have changed--drastically. It's hardly fair to blame the new owners (the Dolan family) for not being the previous one--Dick Jacobs. After all, Jacobs did just what he'd done all his lifetime--bought low, sold high. Sold extra-high, actually. That doesn't mean that Jacobs should be blamed for having bought the baseball team in the first place--or selling it twelve years later. Had he not bought it when he did in 1987, the Cleveland Indians might well be some other city's team. Even so, it took the Jacobs family several years to get to the high-flying mid-90s, when the playoffs were the standard by which all other accomplishments were measured. Back then, the Browns were a bunch of nobodies, and so were the Cavs. Things are vastly different now--at least for the Cavs.
Terry Pluto uses his extensive knowledge and the openness of the Dolan family, along with Mark Shapiro, to explain the last few years of baseball in Cleveland. Actually, Paul Dolan, president of the team, should almost qualify for co-author status, he appears so often and so openly, explaining the actions of himself and his family. The Dolans appear to be out-going, straight-forward owners, explaining matters to the fans. (Sometimes they explain too much, to be sure.)
Reading this book, you'll feel like part of the team in this plain-speaking look at the inner workings of a Major League baseball team's front office, and how the entire team--front office and the one on the field--combine to make things happen.
Perhaps the Dolans biggest mistake was that, although they had been shrewd businessmen for many years, they approached the purchase of the team as fans rather than owners. For no other reason, perhaps, you have to like these guys. They play with their hearts--with tons of dollars thrown in for good measure. Seems to me they should be given a bit more time to make good on their intentions. After all, the world--and Northeast Ohio--changed drastically in the four years since they overpaid for the team.
There was the aftermath of 9/11, which will continue for a good many more years. The economic scene in Cleveland has gone through major changes in the last four years. Loss of jobs equates to many less dollars available for this not-so-inexpensive-anymore entertainment. Baseball, itself, has experienced the same sort of trauma, with new, long-term very pricey free-agent contracts. (Also, it's not only the Indians who sometimes have to pay another team to take a player they can't support any longer.) Then, too, the very novelty of the shiny new Jacobs Field began to wear off a bit. And don't forget the players. It takes much more time for a player to reach his prime than it does for him to pass on by it. Aging athletes can't always keep up, and it's a wise manager who realizes that fact, while still working around it. Not to mention, it's all too easy to ruin a player who's too young to handle the constant every day stress of competitive sports.
Pluto goes into great detail about how--knowing they weren't baseball strategists--the Dolans wisely found a solid core of young, knowledgeable men with varying skills and put them in charge of the team. General Manager Mark Shapiro (MLB's Executive of the Year for 2005); his assistants: Chris Antonetti, (the wizard of the computer); Neal Huntington, director of player development; scounting director John Mirabelli, and minor league director John Farrell. Between them, they selected Eric Wedge as manager of the team. (Locals complain about Wedge, but his peers have chosen him as one of the coaches for the 2006 All-Star game!) There's a lot to be said for putting someone in charge and letting them have the actual means and power to do their best without fear of the axe falling. That's not to say they can take forever, but it takes time to find the best young prospects and nurture them to major league capability.
Next time you want to complain about the penny-pinching Dolans, stop and think about this for a moment. In 2000, they purchased the Indians for 320 million dollars. The entire team, the front office, the farm teams, the whole magilla. Then, (from page175) "Along with having the three highest payrolls in team history (2000-2002), the Dolans also paid $40 million during all of their ownership in revenue sharing, mostly because of the success of the Jacobs era." Today, even though they've cut back some, they've also greatly increased the scounting program in an effort to re-build the team.
Cleveland is a small market, with three major-league teams. (New York City has more teams, of course, but even with all the dollars spent there, NY teams don't win every game, all the time.) Even though the New York Yankees spend 200 million dollars PER YEAR on their team payroll! Anyone here have that kind of money to spend? Didn't think so. Folks here want the Dolans to sell. Not so easily done. No one says the Dolans want to sell, but just suppose they did. Who'd buy? Until that happens, maybe we ought to cut them some slack, and give the Dolans a chance to finish what they started.
Take a look into the real moneyball.......2006-06-01
Terry Pluto is as close to a homegrown sports reporter as a region can have. Living in the Cleveland (OH) area, Pluto has aced major sports writing posts for The Plain Dealer and Akron Beacon Journal, along with writing numerous books on sports and other issues.
While he has returned to his roots as it were for recent books on the financial sheets of the new Cleveland Browns and Cleveland Indians, Pluto may be best known for an outstanding oral history on the ABA, Loose Balls.
When you mention the Dolan family to sports fans in NE Ohio, you may be greeted with words that drove Howard Stern to satellite radio. In the late 1990s the Dolan family purchased the then thriving Cleveland Indians from Richard Jacobs, and have been considered cheap, incompetent and having little clue in long-term planning to bring the club back into a contender's slot for the World Series.
Pluto does an excellent job in describing how that myth does not equal the reality of new franchise owners who admittedly got in over their heads in trying to be like cash-cow franchise like the Red Sox and Yankees & have poised the team to make solid division runs in 2006 and beyond with a nucleus of players who will be with the franchise for several years.
As I write this review, though, the Tribe is mired behind the Tigers and White Sox in the AL Central & has been victim to some disturbingly erratic play. With the Cavs recent playoff run and the Browns ready to start soon, the interest level in baseball remains tepid at best. These issues may lead to a new dynamic in the club blueprint outlined in the book.
Where Pluto has had utter disdain with the way the NFL and Al Lerner brought football back to Cleveland - which severely hampered the writing in that book - he has a more objective pen in attempting to present facts through team financial documents, scouting analysis and interviews.
I strongly feel Pluto learned a valuable lesson from his Browns book to limit quoting himself from ABJ colmuns. He limits his writings, which is a major plus. Recent interviews with past participants in the glory run along with material culled from past media reports is a nice mix.
The book may not be for a reader who has little background in the history of the team over the past decade or so. For as popular the club has been in the sales of hats and jerseys nationally, fandom remains regional. That could be why it was published by a NE Ohio-based company.
I hope Pluto considers writing a book on the rebirth of the Cavaliers through the eyes of management. In my view he's batting .500 in his exploration of the financial side of pro sports in Cleveland and has his own emerging blueprint to make a basketball book a real winner.
Book Description
The Medical Assisting universe consists of approximately 115,000 students. There are 170 institutions accredited by ABHES, 497 accredited programs by CAAHEP.
Average customer rating:
|
Managing front office operations
Michael L Kasavana
Manufacturer: Educational Institute of the American Hotel & Motel Association
ProductGroup: Book
Binding: Hardcover
 General
| Cooking, Food & Wine
| Subjects
| Books
Food & Lodging
| Reference & Tips
| Travel
| Subjects
| Books
| Bed & Breakfast
| Dining
| Hotels & Inns
| Parks & Campgrounds
ASIN: 0866120610 |
Book Description
Medical Assisting: Administrative and Clinical Competencies, 5E, 2006 Update features two new appendices on the increasingly important topics of HIPAA and IV Therapy. This competency-based learning system covers the administrative, clinical, and general areas necessary for entry-level employment as identified by the medical assistant role delineation study issued by the American Association of Medical Assistants. A listing of role delineation areas in each unit and in Appendix A make it easy to locate specific skills within each competency. Pathophysiology coverage is expanded to include additional diagnostic descriptions and information on medications commonly used to treat conditions. A new unit on related therapies presents information on complimentary and alternative treatments.
Average customer rating:
- An Overdue Perspective on the Front Office
- Sports Illustrated Article July 8 Issue
- A First Hand Brooklyn Dodger History Book
- Now we know the rest of the story- Baseball
- A funny and revealing book
|
The Lords of Baseball: A Wry Look at a Side of the Game the Fan Seldom Sees - The Front Office
Harold Parrott
Manufacturer: Longstreet Press
ProductGroup: Book
Binding: Hardcover
General
| Biographies & Memoirs
| Subjects
| Books
General
| Baseball
| Sports
| Subjects
| Books
History
| Baseball
| Sports
| Subjects
| Books
General
| Sports
| Subjects
| Books
ASIN: 1563526824 |
Book Description
Over his long career covering the Brooklyn Dodgers Harold Parrott witnessed the moguls of baseball's Golden Era firsthand and shares many unforgettable stories about his encounters. Funny and irreverent, this richly anecdotal memoir will be enjoyed by any sports fan who's ever wondered about the goings-on in big-league baseball's inner circle and how the important decisions are made.
Customer Reviews:
An Overdue Perspective on the Front Office.......2003-02-01
Unlike other books in this genre, does not romanticize the Brooklyn Dodgers nor mythologizes Jackie Robinson's contributions to baseball. This is an honest, well-written insider's account of baseball in the fifties and sixties.
Sports Illustrated Article July 8 Issue.......2002-07-08
This is a Gem, Funny First Hand history plus Harold Parrott knows how to write.
I am finally startung to understand why baseball has the "problems" it has. As Mr Parrott says these "Lords" truly are "little boys with big wallets"
Enjoy
A First Hand Brooklyn Dodger History Book.......2002-04-16
A First Hand Brooklyn Dodger history book, with a sense of humor, an informed point of view with a B/Q attitude...Bravo!!!
Now we know the rest of the story- Baseball.......2002-02-10
This book was thouroughly enjoyable. I enjoyed the insights
and the annecdotes. Good sports reading-
A funny and revealing book.......2002-02-01
Simlpy a great sports book
Average customer rating:
- Not Worth the high price!
- This reference has everything!!
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Hotel Front Office Management
James A. Bardi
Manufacturer: Wiley
ProductGroup: Book
Binding: Hardcover
General
| Popular Economics
| Business & Investing
| Subjects
| Books
General
| Business & Investing
| Subjects
| Books
Hospitality, Travel & Tourism
| Industries & Professions
| Business & Investing
| Subjects
| Books
Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
Entrepreneurship
| Small Business & Entrepreneurship
| Business & Investing
| Subjects
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Business & Investing
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 047101396X |
Book Description
- Written by a highly regarded, well-known figure in the field.
- Features a clear and accessible writing style.
- Contains new sections on the use of technology in the front office.
Customer Reviews:
Not Worth the high price!.......2004-01-07
One of the worst books I have ever read period! It's full of useless information, and it's not tailored to every property as it should.
Additionally, The book is filled with obsolete sample forms that no one uses (at least myself and those I know within the industry), making the VERY HIGH price inappropriate
In short, this book "could" be used as a theoritical introduction to the Front Office Management at some junior college's hospitality course, but not as a practical guide for hospitality professionals.
This reference has everything!!.......2002-10-10
They don't always teach you everything you need to know in hotel/motel management courses. This book includes all those unexpected situations that you might be faced with in the industry. It is informative and written in a way that is easy to read. A true friend in time of need.
Book Description
For Hotel Management training in both large chains and smaller organizations, as well as meeting professionals, this book introduces concepts of organization, communication, ethics and policy within a hotel. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives readers a “real world” understanding of the hotel industry balancing its past, present and future. This book portrays the nature and operation of hotels as they exist today. It reveals the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The Property Management System has dramatically changed hotel operations, therefore extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.
Customer Reviews:
Exceptional.......2002-03-01
Finally, a book that brings together all the aspects of Front Office with applicable Case Study's in each chapter. This is the type of text all Hospitality students must utilize.
Customer Reviews:
Front Office.......2007-02-08
It was the wrong book. Amazon did not provide an "edition" date so in return i got the wrong book.
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Hotel Front Office Management
Hotel Operations Simulation and Auditing Manual
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Check In; Check Out: Managing Hotel Operations (7th Edition)
