Book Description
How service industries can become more competitive by employing the principles of product development
As the lines between products and services become less and less distinct, managers in service industries-such as banking, insurance, financial services, utilities, and retailing-can benefit enormously by learning from product leaders, employing a rigorous product development model to create and test new offerings, develop the most promising ones, and see them to market successfully. Product development experts Scott Edgett and Robert Cooper draw from their extensive research, teaching, and consulting experience to offer service sector executives and managers a comprehensive overview of the principles of product development and how they can be applied profitably.
Customer Reviews:
Repetitive but worthwhile.......2001-10-13
Cooper is the guy if you are into development - from idea to delivery of the goods - be it a product (widget), software or services. He is a portfolio management guy that will help you wrap your thinking around making investments into ideas that are yearning to make a debut in reality.
Good, Practical Book But Repetitive.......2000-06-30
This is a very good book for managers of new service development processes. It offers a framework for designing and implementing a new service development process and there are many good advice and techniques in the book that I believe will prove invaluable to these managers. I expect this is the result of the 1,500 case studies that the authors have conducted.
I especially liked the sections that the authors have entitled "Points for Management to Ponder". These short bits, interspersed throughout the book, forces a reader to link the theories to actual situations in a company. I found such exercises beneficial to the learning process.
However, I found that the authors tend to repeat themselves throughout the book. For example, Chapter 4 and 5 are essentially the same. Chapter 4 walks through the framework fairly quickly with a real case example while Chapter 5 examines the general framework in detail. I believe the 2 chapters could have been combined without much loss to content.
I recommend this book to practitioners, as this is a very practical book. For readers who just want to know more about service development but are currently not involved in any development work, this book is not for you. Like me, you may find some of the framework difficult to understand without a real case to relate to.
Lessons from the master.......2000-06-24
Well written and full of understandings... Bob, as with all his books, has made many key points. An excellent read for anyone who's business is dependent on new services and believes that luck is not a sustainable advantage. If you believe that the event or experience marketing is the key to most sales, then becoming excellent in launching new services is a must.
Book Description
Comprehensive coverage of the issues, methods, and art of valuing and pricing early-stage technologies To develop or not to develop; to license or not to license; what price will be a true reflection of the product's value from both the buyer's and seller's point of view? These questions are crucial to companies dependent on intellectual property—particularly technology companies, universities, and biotech companies. The risks associated with early-stage technology are high, and decisions must often be made years before any potential product will reach the market. In Early-Stage Technologies: Valuation and Pricing, Richard Razgaitis presents TR-R-A-DE™, a comprehensive approach to determining the future of new technologies based on technology rights, risk assignment, the art of deal-making, and deal economics. He considers the key components involved in a licensing transaction, offers a detailed presentation of six valuation methods for intellectual property, examines risk in both quantitative and qualitative terms, and explores the negotiation strategy and structuring of agreements that are the keys to the art of technology rights deal-making. Early-Stage Technologies is an indispensable tool for anyone involved in the development, valuation, and licensing of intellectual property, the most valuable resource and driving force of the information age.
Customer Reviews:
Jewel in the Crown of Technology Valuation Reference Books.......2002-05-25
Of all the technology valuation reference books I have read, this one is by far the best. Richard has compiled and condensed the most useful valuation techniques/methods into his book, and it's easy reading. However, if you're just looking for one tried and true, quick and dirty recipe to value all technologies in all markets and in all business conditions you'll be disappointed. Richard has provided an excellent collection of methods, however unlike many authors, he writes for the business professional and thus he requires the reader to use professional judgment, coupled with good business intelligence (information) to select and then apply the methodologies. Basically, there are rarely easy and simple answers when valuating technologies, however Richard's book makes it a heck of a lot easier and the results provide a more credible foundation for commencing valuation negotiations.
Engaging Book for a Technical Subject.......2000-12-13
I enjoyed reading Dr. Razgaitis book on the Early -Stage Technologies. It covered the different basic approaches to valuation. I specifically liked his analysis of the 25% rule and the Monte Carlo method for valuations. These two methods are on opposite ends of the difficulty spectrum of valuations. The details mentioned in those two methods has allowed me to strengthen the valuation reports that we do at Inavisis, Inc.
I also liked Chapter five which covers the Rating/ranking method to determine valuation. Although the chapter was general in nature, it outlined the basic principles that appraisal professional use in their valuation report and in litigation environment to support their analysis.
I use the stories outlined in the book in many of my valuation training courses. Dr. Razgaitis book is a must for the libraries of appraisal professional.
Sam Khoury
Great Teaching Tool.......2000-04-02
Effective and very thorough in its detail
Book Description
In his best-selling Irrational Exuberance, Robert Shiller cautioned that society's obsession with the stock market was fueling the volatility that has since made a roller coaster of the financial system. Less noted was Shiller's admonition that our infatuation with the stock market distracts us from more durable economic prospects. These lie in the hidden potential of real assets, such as income from our livelihoods and homes. But these ''ordinary riches,'' so fundamental to our well-being, are increasingly exposed to the pervasive risks of a rapidly changing global economy. This compelling and important new book presents a fresh vision for hedging risk and securing our economic future.
Shiller describes six fundamental ideas for using modern information technology and advanced financial theory to temper basic risks that have been ignored by risk management institutions--risks to the value of our jobs and our homes, to the vitality of our communities, and to the very stability of national economies. Informed by a comprehensive risk information database, this new financial order would include global markets for trading risks and exploiting myriad new financial opportunities, from inequality insurance to intergenerational social security. Just as developments in insuring risks to life, health, and catastrophe have given us a quality of life unimaginable a century ago, so Shiller's plan for securing crucial assets promises to substantially enrich our condition.
Once again providing an enormous service, Shiller gives us a powerful means to convert our ordinary riches into a level of economic security, equity, and growth never before seen. And once again, what Robert Shiller says should be read and heeded by anyone with a stake in the economy.
Customer Reviews:
The problem is ambiguity and uncertainty,not risk alone.......2005-09-08
The major problem with this book is Shiller's basic misconception of what the major problem is concerning decision making about the future ,given the incomplete amount of relevant information available in the past and the present,based on what D.Ellsberg called ambiguous probabilities, J M Keynes called probabilities with low weight(uncertainty),and Benoit Mandelbrot called wild risk(as opposed to the mild risk of the normal probability distribution).Shiller bases his understanding on the "new"behavioral economics associated with the work of Tversky,Kahneman,Thaler,etc.This kind of approach emphasizes not the major problems of ambiguity,uncertainty,or wild risk of Ellsberg,Keynes,and Mandelbrot,but relatively mild problems associated with the Allais Paradox(certainty,reflection,translation,and preference reversal effects plus other assorted anomalies).The problem is that the Tversky-Kahneman approach ,and other associated approaches allied with them, are based fundamentally on the view that the normal distribution is the correct distribution to use for educated,rational decision makers.The problem ,then,is that decision makers in general are not rational;they are irrational and uneducated decision makers ,who allow their emotions,combined with their hopes and fears,to influence their decision making .All the anomalous behavior can be traced to the basic irrationality and ignorance of decision makers,who supposedly resort to all kinds of heuristic shortcuts because they have not mastered the fields of statistics and probability correctly.The position of Ellsberg,Keynes,and Mandelbrot is completely different.The decision maker is rational,but must "rely" on probabilities that he knows are unreliable,vague,ambiguous,unclear,and uncertain.In such a world the attempt to gain additional information,as in the stock market,leads to herd,crowd,and cascade effects as each individual decision maker attempts to obtain a little, additional amount of relevant information from other sources that he feels are better informed.Thus,it is the ambiguity or uncertainty of the future that leads to the creation of bubbles,manias,panics,and crashes.These events have little to do with the Tversky-Kahneman approach.The normal probability distribution is completely worthless as a guide to action in the stock market and other financial markets in the face of ambiguity ,uncertainty,or wild risk.In his preface(pp.ix-x),Shiller claims that"...economic thinkers have been limited by the state of relevant risk management principles of their day".Shiller claims that Keynes did not have command of such risk management ideas.The fact is that Keynes,Ellsberg,and Mandelbrot have forgotten more about these ideas than Shiller will ever know.All seven of Shiller's new types of markets and new types of insurance totally ignore the fundamental problem of ambiguity/uncertainty.They are put forth in the misbelief that the kind of decision making problems examined by Tversky-Kanheman are the main explanation for the boom-bust nature of financial markets , the volatility that results,and the unstable nature of such markets in a capitalist system.Shiller needs to completely rewrite this book and base it on a foundation of Keynes,Ellsberg,and Mandelbrot.
Good for a Laugh.......2005-08-06
What an odd book. Shiller reviews the up-sides of multiple forms of insurance without a thought to the down-sides. How much would being insured for every possible eventuality cost the user?
At times, I tended to agree with the reviewer quoted on the back cover -- 'pleasantly utiopian'. At other times, I more agreed with my father, who said, after I read aloud a passage about the draconian surveilance measures needed to enforce some of the insurance contracts Shiller advocates: 'He's a very bad man.'
Interesting read, author is quite optimistic........2005-04-08
This book is very interesting, but I think that the author in may be a bit full of himself. This is the same guy who wrote the book 'Irrational Exuberance' months after the stock market peaked in January 2000 and claims to have predicted it. I feel that most of the hype about Robert Shiller is Irrationally Exuberant. However this does not mean this book is not worth looking at. It has some interesting proposals, although many of them are either far-fetched or dangerously close to a creating a corporate Orwellian state.
A fascinating alternative view of the financial system.......2004-09-22
Shiller is a visionary economist. The problem with visionaries is that they do not always see the world the same way as everyone else.
This book outlines how Shiller believes a range of innovative risk management products could change the international financial system, and at the same time raise the living standards of ordinary people. Shiller wants to create derivative products which would allow people to use financial markets to hedge against loss of income, or the decline in the value of their house, for example.
Now this is pretty daunting stuff for the average reader, and I doubt that most of the people Shiller wants to help would fully appreciate the complexities of the things he advocates.
The other problem I have is that I simply don't believe all of Shiller's ideas are feasible. Moreover, even he would have to admit it is impossible to eliminate risk from life, yet that is what he tries to achieve.
I think it is a terrific book for those who want to ponder "what if." It can be a hard read though.
A Must Read!.......2004-06-12
Economist Robert Shiller became a household name when he published his previous bestseller Irrational Exuberance just as the dot.com boom was peaking. In The New Financial Order, he capitalizes on his celebrity to put forward a thoughtful, detailed proposal for managing economic risks. This highly readable book portrays a future in which many serious individual financial risks are dispersed to savvy global investors, thanks to technology. Imagine violinists being able to insure their careers in addition to their Stradivarius instruments, developing countries securing generous loans from the first world by tying the repayment schedules to their future GDPs and a revamped tax system preventing the gap between rich and poor from widening. We suggest this book to risk-management professionals who want to step back and look at the big picture, as well as to anyone who has a stake in creating new financial products to meet twenty-first century needs.
Average customer rating:
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Information Technology & Financial Services: The New Partnership
Tony Gandy , and
C. S. Chapman
Manufacturer: Global Professional Publishing
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Book Description
· Extensive use of case studies makes this an immensely practical book
· Coverage is global
Both retail and wholesale banks can offer new and improved levels of customer service from the development of new electronic "virtual markets." This book provides a thorough examination of the benefits that can be developed between banking and information technology.
At the core of the book are the many case examples from retail and wholesale banking where information technology has been successfully used. Coverage is comprehensive and global--from building the view of the customer (Bank One, USA) to the role of the branch network (Zürcher Kantonal Bank, Switzerland) to electronic banking services for corporate customers (Royal Bank of Scotland) among others.
Average customer rating:
- many practical details for estimating
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Cost Estimator's Reference Manual (New Dimensions In Engineering Series)
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Cost Estimating, 2nd Edition
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Project Planning, Scheduling & Control, 4E
ASIN: 0471305103 |
Book Description
In today's hypercompetitive global marketplace, accurate cost estimating is crucial to bottom-line results. Nowhere is this more evident than in the design and development of new products and services. Among managing engineers responsible for developing realistic cost estimates for new product designs, the number-one source of information and guidance has been the Cost Estimator's Reference Manual.
Comprehensive, authoritative, and practical, the Manual instructs readers in the full range of cost estimating techniques and procedures currently used in the fields of development, testing, manufacturing, production, construction, software, general services, government contracting, engineering services, scientific projects, and proposal preparation. The authors clearly explain how to go about gathering the data essential to preparing a realistic estimate of costs and guide the reader step by step through each procedure.
This new Second Edition incorporates a decade of progress in the methods, procedures, and strategies of cost estimating. All the material has been updated and five new chapters have been added to reflect the most recent information on such increasingly important topics as activity-based costing, software estimating, design-to-cost techniques, and cost implications of new concurrent engineering and systems engineering approaches to projects.
Indispensable to virtually anyone whose work requires accurate cost estimates, the Cost Estimator's Reference Manual will be especially valuable to engineers, estimators, accountants, and contractors of products, projects, processes, and services to both government and industry.
The essential ready-reference for the techniques, methods, and procedures of cost estimating
COST ESTIMATOR'S REFERENCE MANUAL Second Edition
Indispensable for anyone who depends on accurate cost estimates for engineering projects, the Cost Estimator's Reference Manual guides the user through both the basic and more sophisticated aspects of the estimating process. Authoritative and comprehensive, the Manual seamlessly integrates the many functionsâaccounting, financial, statistical, and managementâof modern cost estimating practice. Its broad coverage includes estimating procedures applied to such areas as:
- Production
- Software
- Development
- General services
- Testing
- Government contracting
- Manufacturing
- Engineering
- Proposal preparation
- Scientific projects
- Construction
This updated and expanded Second Edition incorporates all the most important recent developments in cost estimating, such as activity-based costing, software estimating, design-to-cost techniques, computer-aided estimating tools, concurrent engineering, and life cycle costing.
For engineers, estimators, accountants, planners, and others who are involved in the cost aspects of projects, the Cost Estimator's Reference Manual is an invaluable information source that will pay for itself many times over.
Customer Reviews:
many practical details for estimating.......2006-08-11
The book is now 11 years old, but scarcely outdated. The authors write for an engineering manager, who has to estimate the myriad costs in a project. The fundamentals are still unchanged, needless to say. The first chapter gives a recap of these fundamentals. Including estimating labour and materials. And then being able to factor in an overhead for administrative costs.
The book also tackles the tricky issue of indirect costs, and how to allocate these to a flow of jobs. There is also a chapter on simple statistical analysis. Describing parametric tests and various predictive methods like regression analysis. If you find that you need this material, consider later getting a text devoted to it. There's a lot more in the subject than covered here.
A later chapter covers the estimates involved in running a software project. Again, there are more detailed texts devoted to this important topic. But the book gives a good overview. Including dealing with a life cycle for maintaining code.
Average customer rating:
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Co-op farms out security functions: round-the-clock, robust capabilities requirement means using a managed services provider.(Network Security) : An article from: Communications News
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ASIN: B000ETQU9M
Release Date: 2006-03-02 |
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This digital document is an article from Communications News, published by Thomson Gale on September 1, 2004. The length of the article is 887 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Co-op farms out security functions: round-the-clock, robust capabilities requirement means using a managed services provider.(Network Security)
Publication:
Communications News (Magazine/Journal)
Date: September 1, 2004
Publisher: Thomson Gale
Volume: 41
Issue: 9
Page: 18(2)
Distributed by Thomson Gale
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Crunch time: new generation of financial information systems makes crunching numbers--accessing data to make smart decisions--faster and easier.(Financial ... article from: Health Management Technology
Richard R. Rogoski
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ASIN: B000974X48
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This digital document is an article from Health Management Technology, published by Nelson Publishing on March 1, 2005. The length of the article is 2008 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Crunch time: new generation of financial information systems makes crunching numbers--accessing data to make smart decisions--faster and easier.(Financial Information Systems)
Author: Richard R. Rogoski
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Health Management Technology (Magazine/Journal)
Date: March 1, 2005
Publisher: Nelson Publishing
Volume: 26
Issue: 3
Page: 10(2)
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Title: Drag.net: fraudsters--especially the new breed of criminal that's exploiting web technology--have largely kept one step ahead of the UK's antiquated legislation, but it's about to be upgraded. Neil Hodge asks the lawyers whether the fraud bill will close all the loopholes.(Cover story)
Author: Neil Hodge
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Financial Management (UK) (Magazine/Journal)
Date: October 1, 2006
Publisher: Thomson Gale
Page: 10(5)
Article Type: Cover story
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This digital document is an article from Research in Healthcare Financial Management, published by Thomson Gale on January 1, 2004. The length of the article is 3721 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Evaluation of new technologies by hospitals and other healthcare providers: issues to consider.
Author: Mehmet C. Kocakulah
Publication:
Research in Healthcare Financial Management (Magazine/Journal)
Date: January 1, 2004
Publisher: Thomson Gale
Volume: 9
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Get the picture? New uses of video in the branch are changing the way that financial institutions market to--and interact with--their customers. : An article from: ABA Bank Marketing
Deb Stewart
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Citation Details
Title: Get the picture? New uses of video in the branch are changing the way that financial institutions market to--and interact with--their customers.
Author: Deb Stewart
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ABA Bank Marketing (Magazine/Journal)
Date: June 1, 2005
Publisher: Bank Marketing Assn.
Volume: 37
Issue: 5
Page: 18(6)
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