Book Description
From Shanghai to San Francisco, IT is playing an increasingly vital role in helping organizations gain the competitive advantage around the globe. That's why the Fifth Edition of Information Technology for Management offers a global perspective on how IT is transforming business.
In this comprehensive, up-to-date Fifth Edition, Efraim Turban, Ephraim McLean, James Wetherbe, and new coauthor Dorothy Leidner present late-breaking developments in the field, as well as a new chapter on Global Interorganizational Systems.
IT's About Transformation: The text focuses on how organizations operate and compete in the digital economy, and how IT can assist this transformation. The new edition also features increased strategy coverage.
IT's Current: The Fifth Edition introduces new research, current examples and case studies, and updated reference materials.
IT's Managerial: The text's strong managerial orientation makes IT relevant and interesting to business students. Technological topics are conveniently covered in six technology guides at the end of the text.
Customer Reviews:
Cumbersome reading.......2005-10-19
The book suffers from an over-abundance of references. Let me be clear that I can appreciate it when an author cites references, but when this is done too frequently and directly in the text, it breaks up the flow and makes the reading more tedious and un-interesting. So that you understand what I am talking about, consider that the author often cites independent studies. Sounds good, but I would be happy enough to hear about the results of the study rather than be forced to read detailed information about its authors, co-authors and dates of the study directly in-line with the text. This is how the text SHOULD read: "A recent study concluded that bla, bla, bla." The study could be referenced with a numbered footnote. Instead, this author might use: "In a study conducted by Anderson et al.(2002); Smith and Rupp, 2002; and Zhu and Kraemer, 2002; (see also Appendix 2A in this book) it was shown that bla, bla, bla." After reading the first 10 chapters, I actually began to count these endless references and taking chapter 10 as an example, there are approximately 114 instances of another author being referenced by name and publication date directly in the flow of the text! I am not kidding. The reader begins to get the feeling that nothing in the book actually came from its author(s) but from the other 114 dutifully cited references. Although this is certainly not the case, I cannot overstate the degree to which this becomes distracting and makes the text read somewhat like a legal brief! Most authors use a small superscripted number to refer to either a footnote or a bibliography, but that is not this author's style and the book is definitely the worse for it. An additional un-numbered reference section, typically spanning several pages, is also found at the end of each chapter! ENOUGH with the references!
My next specific fault with the book has to do with examples. Yes, examples. I once thought that you couldn't have too many examples, but the author borders on the ridiculous with perhaps as many as 10 examples of relatively minor points! This adds an element of redundancy that bores the reader.
The text also contain minor technical errors. As an electrical engineer with actual design experience of microprocessors on the circuit-level, I only notice those that fall into my area such as the mix up of mega-bytes and giga-bytes, and technical details of systems such as RFID. More errors would likely be noticed by other readers. In fairness to the author(s), these mistakes are minor and do not detract from the point being made, but they should be corrected by the 5th edition. Are my expectations too high?
Finally, the web-site for a book is an important consideration and holds the potential to significantly enhance the learning experience. The associated website for this book contains many things but is well below average.
Overall, I would not have given the book any stars, but the rating system wouldn't let me. While up-to-date, it is expensive, full of distractions and not of the caliber to which I am accustomed. It did not meet my expectations. Other readers with whom I am familiar seem to agree that the text seems to be written more as a display of the author's undeniable academic prowess than as a vehicle for learning. Sorry, NO STARS for that!
Nothing Great.......2001-12-05
I bought this book as requirement for an MIS class. The book has good graphics, but the authors have tried to cram in a lot of information. As a result, things have'nt been explained systematically. One has to move to a later chapter to look for things discussed earlier. The quality of writing leaves much to be desired. In a nutshell, the book is only ordinary. It is much like a glossy story book for children, certainly not worth the price.
Full of Information on Information System.......2001-08-19
If you want make a decision whether you apply a new Information System or not to your organization, buy this book. There are lots of real world examples and reasons to go to IT. It is an excellent book for all those who are in the any level of management position with little or no IT background. If you are going to develop a software product and be a multimillionaire, buy one. It will inspire you. It is also a marvelous book for IT professionals who want to know real world of business and its relationships with what they are doing. As usual, every good thing has it own short falls. This book is not organized well enough to balance with the weight of subjects it discusses. For example, Chapter 2.1 INFORMATION SYSTEMS: CONCEPTS AND DEFINITIONS does not have any concepts and definitions of IS. Rather, you can find them in Chapter 1 (page 17). It also contains same concepts in different places and repeat similar explanations.
One of the best textbook!.......2001-08-09
This is one of the best book in IT Management (for upper level undergraduage or graduate level course). I have found that the book has been very updated in the pace of the current trend, and is providing one of the best and balanced treatment (for very broad field, but with fairly in-depth coverages in each critical area of IS and IT management) with the solid managerial and profound organizational groundwork. Some of the chapters that I enjoy reading is Ch.3 (Strategic Information Systems), Ch.4 (Business Process Reengineering and Information Technology), Ch.6 (Electronic Commerce), and especially Ch.12 and Ch.13 (Planning for Information Technology and Systems, Information Technology Economics) for Managing IT. My appraisal about this book is its well-balanced and insightful critiques (to rescue and enpower many of the simple and naive, or stubborn, from many of the crafty propaganda, illustions and deceptions of today's "rise-and-die-quick" empty promises and sales pictchs in this field). This is one of the main reason that I have adopted this book for my students.
Book Description
Thoroughly Updated Sixth Edition!
Social networks are transforming how people communicate, work, and play. This comprehensive new edition highlights this new technology and scores of others that are changing how organizations operate and compete in the current global environment.
The cover depicts two examples of social network. The larger image is a visualization of the trust relationships in a web-based social network. The smaller figures are default avatars from Second Life, a multi-layered, 3D virtual world that is imagined, created, and owned by its residents.
See chapter 4 for more information on social networks.
For more information on Second Life, visit second life.com or see Second Life: the Official Guide by Rymaszewski et al. at www. sybex.com/go/secondlife
For more information on the trust network, visit trust.mindswap.org
Customer Reviews:
Student/Professional .......2007-07-05
This was a great purchase overall. I got a brand new book for about 55% less than anywhere else, shipped for free and received within 3 business days. Would recommend this book and this service to everyone.
Information Technology for Management.......2007-04-02
This book is very well formanted. It offers up to dated information what makes it practical in use. The Cafe case is of great use.
Average customer rating:
- Has history been tampered with?
- Calculations are only as good as your numbers
- Pants on fire?
- Accepted History & Chronology Must Be Changed.
- Very Interesting
|
History: Fiction or Science? (Chronology, No. 1)
Anatoly Fomenko
Manufacturer: Mithec
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Similar Items:
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History: Fiction or Science? Chronology 2 (Chronology)
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History: Fiction or Science? Astronomical methods as applied to chronology. Ptolemy's Almagest. Chronology III
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ASIN: 2913621058 |
Book Description
Recorded history is a finely-woven magic fabric of intricate lies about events predating the sixteenth century. There is not a single piece of evidence that can be reliably and independently traced back earlier than the eleventh century. This book details events that are substantiated by hard facts and logic, and validated by new astronomical research and statistical analysis of ancient sources.
Customer Reviews:
Has history been tampered with?.......2007-10-23
Watch Video Here: http://www.amazon.com/review/RAZQNMXM4M9CL Has history been tampered with? Yes, it has! Did events and eras such as the crucifixion of Jesus Christ, the Roman Empire , the Dark Ages, and the Renaissance, actually occur within a very different chronology from what we've been told? Yes, they certainly did!
The history of humankind is both drastically shorter and dramatically different than generally presumed.
Why is it so? On one hand, it was usual custom to justify the claims to title and land by age and ancestry, and on the other the court historians knew only too well how to please their masters. The so called universal classic world history is a pack of intricate lies for all events prior to the 16th century. World history as we learn it today was entirely fabricated in the 16th-18th centuries. It's likely that nobody told you before, but
there is not a single piece of firm written evidence or artefact that is reliably and independently dated prior to the 11th century.
Naturally, after what you've learned in school and university, you will not easily believe that the classical history of ancient Rome, Greece, Asia, Egypt, China, Japan, India, etc., is manifestly false.
You will point accusing finger to the pyramids in Egypt, to the Coliseum in Rome and Great Wall of China etc., and claim, aren't they really ancient, thousands of years ancient? Well, there is no valid scientific proof that they are older than 1000 years!
The oldest original written document that can be reliably dated belongs to the 11th century!
New research asserts that Homo sapiens invented writing (including hieroglyphics) only 1000 years ago. Once invented, writing skills were immediately and irreversibly put to the use of ruling powers and science.
The consensual chronology we live with was essentially crafted in the 16th century by the Jesuits.
The world history was compiled from contradictory mix of innumerable copies of ancient Latin and Greek manuscripts and other irrefutable proofs delivered by late mediaeval astronomers that were cemented by the authority of writings of the Church Fathers.
Early in life, we learn about ancient history. Children love the magical lessons of history - they are like fairy tales. Teachers recite breathtaking stories; very soon We learn by heart the names and deeds of brave warriors, wise philosophers, fabulous pharaohs, cunning high priests and greedy scribes.
We learn of gigantic pyramids and sinister castles, kings and queens, dukes and barons, powerful heroes and beautiful ladies, emaciated saints and low-life traitors.
Ancient history is based documents, manuscripts, printed books, paintings, monuments and artefacts - called primary sources.
The problem is that neither these ancient documents, nor events described therein can be irrefutably dated, moreover they contradict each other for the most part.
When a school textbook tells us that Genghis Khan in year X or Alexander in year Y, have each conquered half of the world, it means only that it is so said in some of the written sources.
There are no answers to simple questions:
When were these primary sources written?
Where and by whom were these sources found?
It is wrongly presumed that ancient and medieval chronicles, written by Genghis Khan's or Alexander the Great contemporaries and eyewitnesses, are readily available. Actually, only sources written hundreds or even thousands of years after the events are there, compiled mostly in the 16th 18th centuries, or even later.
As a rule, these sources suffered considerable multiple manipulations, falsifications and distortions by editing. At the same time,
innumerable originals of ancient documents under various pretexts were destroyed in Europe under various pretexts.
The names of persons and geographical sites often changed meaning and location during the course of the centuries.
Geographical locations became clearly defined on maps only with the advent of printing.
This made possible the circulation of identical copies of the same map for purposes of the military, navigation, education and governance tasks.
Historians from Oxford say: "hey, everybody knows that Julius Caesar lived in the first century B.C.
`Julius Caesar' statement is only a point of view as
there is simply no irrefutable documentary proof that Julius Caesar or any other great name of antiquity ever existed.
Better than that - extremely rare sources that can be reliably dated back to the 10th-14th centuries A D, do not show the polished picture of classical history.
They show a picture both contradictory and confusing.
All methods of dating of ancient sources and artefacts are erroneous:
Radio-carbon C14 method produces dating with exactitude of plus minus 1500 years, therefore it is too crude for dating of events in historical timeframe!
The Almagest tractate, which lies as corner stone contemporary chronology, compiled in the 2nd century A D by Ptolemy, the founding father of astronomy, contains astronomical data of 9th to 16th century!
The Bronze Age,that has supposedly began 5000 years ago. Bronze is made of 90% copper and 10% tin, but the technology for tin extraction dates back to 14th century A D!.
All eclipses contained in manuscripts, like Thucydides one, relating 'ancient' events have exclusively medieval dating. All horoscopes cut in stone or painted in Egyptian temples, like Dendera have exclusively early medieval dating solutions.
Not quite what you have learned in school? Open your eyes, and, you will find sufficient proof to reach step by step the inevitable conclusion that the classical chronology is false and therefore, that the history of ancient and medieval world universally accepted today, is also false. Have a fresh outlook on everything said or printed about "ancient" and "enigmatic" Roman, Greek and Egyptian, medieval as well as all other "lost and found" civilizations.
Antiquity and Dark Ages are phantoms invented in the 16th 18th and polished in 19th 20thcenturies. Human civilization is in fact barely 1000 years old!
This book will change your perception of History forever!
What if Ancient Rome, Greece and Egypt were invented during Renaissance?
What if The Old Testament was a rendition of events of the Middle Ages?
What if Jesus Christ was born in 1053 and crucified in 1086 AD?
Sounds Unbelievable?
Not after you've read "History: Fiction or Science?" by Anatoly Fomenko, the genius mathematician.
Armed with astronomy and computers Anatoly Fomenko turns History into a rocket science.
Calculations are only as good as your numbers.......2007-08-03
Yes, we can all agree that mainstream history is nearly 100% BS due to politics, economics, ego, problems with dating techniques, and various conspiracies. Agreed. But, I've been researching the distinct possibility that human history (in terms of civilizations) are much more ancient than we've been told, so coming across this book was very interesting to me. I wondered how Fomenko could be wrong (if at all) because he is very persuasive in his presentations. Then it dawned on me. If at previous times in prehistory, due to the various catastrophies that are well documented (comets, asteroids, planetary disruptions, plasma discharge, pole reversals, etc) the Earth was in a different position in relation to the sun, different tilt on its axis, different orbit, different rotation (in terms of velocity and DIRECTION), and the continents were in different positions, then would this not cause the ancients to see the sky (constellations) differently? In other words, is Fomenko making erronious assumptions about the physics of the Earth in pre-history, which then corrupt his data with regards to dating the relevant astrology? The last event to seriously disrupt our planet occured roughly 3500 years ago, according to other good researchers, so is it possible Fomenko has been confused by this? The vastly different physics of our planet in the not so distant past may explain this confusion, which is not to say the "mainstream" version of history is correct; on the contrary. I am not an expert in these fields, but wanted to see if this idea could spark discussion.
Pants on fire?.......2007-07-19
Will people ever read before spamming? Yes, Jesuits could not rewrite world history alone, they had help. Anyway, Dr Prof Acad A.Fomenko does not point to jesuits as the driving force of world wide history manipulation in published volumes 1,2,3;, actually he barely mentions the poor devils. Check it with 'Search inside' feature, please. China is rarely mentioned either, in fact, Dr Fomenko is completely eurocentric. Right, his theory contradicts all mainstream schools of history, because in their actual state they are all built on blatantly erroneus chronology. You don't need a mysterious cabal (conspiracy) to falsify history, the falsification is its modus operandi. It is inherent to history(ians) to falsify (distort) events, as it is inherent to humans to boast as it is inherent to power (authority) to legimize itself by referrring to glorious past made to its own order. Dr Prof Fomenko and team have identified scores of instances of such manipulation in Russian, European, etc.. history, and delivered valid statistical proof thereof. His own 'reconstruction' is completely another story. Forget c14 as a valid method of dating. W.Libby has initially discovered a brilliant method of INDEPENDENT dating. Too bad, c14 method has become a joke after a forced marrige with dendrochronology with consensual chronological scale inbuilt. Radiocarbon method can't stand blind tests, but is so very productive as a rubberstamp.
Accepted History & Chronology Must Be Changed. .......2007-04-09
There is no doubt that history as most know it is a sham, & institution's version of History both University & Church is fradulent & inaccurate. Everything was established with an agenda, The real "Dark Ages" are now when we have access to incredible amounts of information past authorities & more important 'common folk' didn't have but our institutions & educators are slow to evolve because of what has ignorantly & arrogantly been taught for too long. This is on many subjects not just Chronology.
For anyone to question "Why would a Mathematician have anything credible to say of History?" The answer is from Dr. Fomenko's preface in the book: "It would be worthwhile to remind the reader that in the XVI-XVII century Chronology was considered to be a subdivision of Mathematics." These volumes could possibly be some of the most important works to date & should be read by everyone with an interest in History, especially professors & educators who have a duty to the public. I have read both books & must say that 'Chronology 1' has some very eye opening & revolutionary information. Even if these volumes are part true the implications are profound & opens the doors to further investigations & questions which must be done. I speak several different lanquages & must say the logic Dr. Fomenko uses with "inflection" of words & words being read from left to right in one region & right to left in another then written backwards, the removal of vowels & get down to basics of words, or different cities & locations having the same name etc. is correct. Vowel usage has always been optional & varied, actually complicating linquistics & study. The first thing one has to understand is that words never had a fixed spelling in history like we do now, the spelling of words was mutable & regional, as well as names & titles of people were vast, varied & changed, NOTHING WAS FIXED or understood linear. Matters of Life & Death as well as financial profiteering yesterday & today were & are made with ignorant, illogical & conspiratorial views of history & reality, it's time people get closer to the Truth & society collectively grow up.
Very Interesting.......2007-03-07
It is a good proposal and I believe it will mature into something even better in the future. I think it deserves to be read.
Amazon.com
Chapter 1 of Information Rules begins with a description of the change brought on by technology at the close of the century--but the century described is not this one, it's the late 1800s. One hundred years ago, it was an emerging telephone and electrical network that was transforming business. Today it's the Internet. The point? While the circumstances of a particular era may be unique, the underlying principles that describe the exchange of goods in a free-market economy are the same. And the authors, Carl Shapiro and Hal Varian, should know. Shapiro is Professor of Business Strategy at the Haas School of Business at UC Berkeley and has also served as chief economist at the Antitrust Division of the Justice Department. Varian is the Dean of the School of Information Management and Systems at UC Berkeley. Together they offer a deep knowledge of how economic systems work coupled with first-hand experience of today's network economy. They write:
Sure, today's business world is different in a myriad of ways from that of a century ago. But many of today's managers are so focused on the trees of technological change that they fail to see the forest: the underlying economic forces that determine success and failure.
Shapiro and Varian go to great lengths to purge this book of the technobabble and forecasting of an electronic woo-woo land that's typical in books of this genre. Instead, with their feet on the ground, they consider how to market and distribute goods in the network economy, citing examples from industries as diverse as airlines, software, entertainment, and communications. The authors cover issues such as pricing, intellectual property, versioning, lock-in, compatibility, and standards. Clearly written and presented, Information Rules belongs on the bookshelf of anyone who has an interest in today's network economy--entrepreneurs, managers, investors, students. If there was ever a textbook written on how to do business in the information age, this book is it. Highly recommended. --Harry C. Edwards
Book Description
In a marketplace that depends so thoroughly on cutting-edge information technology, can classic economic principles still offer any real strategic value? Yes! say Carl Shapiro and Hal Varian. In Information Rules, they reveal that many long-standing economic concepts can provide the insight and understanding necessary to succeed in the information age. Shapiro and Varian argue that if managers seriously want to develop effective strategies for competing in the new economy, they must understand the fundamental economics of information technology. Whether information takes the form of software code or recorded music, is published in a book or magazine, or even posted on a web site, managers must know how to evaluate the consequences of pricing, protecting, and planning new versions of their information products, services, and systems. The first book to distill the economics of information and networks into practical business strategies, Information Rules is a guide to the winning moves that can help business leaders-from writers, lawyers, and finance professionals to executives in the entertainment, publishing, and hardware and software industries--navigate successfully through the information economy.
Download Description
In Information Rules, authors Shapiro and Varian reveal that many classic economic concepts can provide the insight and understanding necessary to succeed in the information age. They argue that if managers seriously want to develop effective strategies for competing in the new economy, they must understand the fundamental economics of information technology. Whether information takes the form of software code or recorded music, is published in a book or magazine, or even posted on a website, managers must know how to evaluate the consequences of pricing, protecting, and planning new versions of information products, services, and systems. The first book to distill the economics of information and networks into practical business strategies, Information Rules is a guide to the winning moves that can help business leaders navigate successfully through the tough decisions of the information economy.
Customer Reviews:
A must.......2006-08-25
If you're in the software business and you haven't read this book, chances are you don't know what's going on. This may sound a bit abrupt, but that is the way it is. Bsaic concepts like lock-in and the need to differentiate are discussed in a clear and useful way. If more people would read this, a lot fewer mistakes would be made.
An Corporate Information Seller's Handbook.......2006-03-11
Both authors are professors at the University of California at Berkeley. This book deals with how unchanging principles are being applied to the changing conditions and technologies of information marketing (software).
A unique condition to today's information economy is that it's products are costly to produce, cheap to reproduce and without fixed supply. Value must be created by 'versioning' and personalizing a product in a number of different ways. The other alternative is to become a cost-leader commodity seller.
How to lock-in your customers for the long-term is discussed, as well as how not to be locked-in by your suppliers.
The pros and cons of evolution strategies are explained. Should your product be backward compatible or cleanly break with old technology?
Best in this book is how different positive feedback approaches can put your company in the super-accelerated growth mode.
Five Bright Stars !
Very Practical .......2006-01-24
The arrival of the Internet and the information explosion it created has made it possible for inventors and entrepreneurs to build a business from scratch to worldwide marketing capability in a very few years. The authors of this book take the position that all too often we are deluded into thinking certain and tried and true economic principles have been abolished by this new Internet economy. They argue their position without jargon and with examples taken from the real world.
While old pricing ratios and old pricing strategies may not apply in the information age, new pricing ratios and new strategies have taken their place. Information goods can be costly to produce but cheap to reproduce. For example, a copy of a 100 million dollar movie on videotape costs a few cents to make. So pricing cannot follow, say, a 20% markup rule when the unit cost is essentially zero; "you must price your information goods according to customer value, not according to your production cost."
Several chapters cover pricing strategies and how to maintain control when some "view the Internet as one giant out-of-control copying machine." These strategies involve methods for differing your product from your competitors, avoiding sky-high initial pricing that encourages competition, and customizing. Interestingly, they note the "one-to-one marketing" strategy was "first described by economist A.C. Pigou in 1920."
Sometimes literally giving a product away works. The book describes how the former school teacher (Sheryl Leach) that created Barney gave free videos to day care centers and others located near the stores selling the Barney tapes. A note inside told parents where the stores were. It worked magnificently and Barney is now one of today¹s icons.
The development of digital watermarks has provided one tool for controlling piracy of your web presented material.
An important information age problem is recognizing and dealing with "lock-in." The writers compare cars with computers. You can switch from a Ford to a Chevy with no trouble, but changing computers may obsolete your present software. How do you convince customers to switch to your product or service when a switching cost is involved? The authors discuss several strategies.
Problems with "lock-in" and "switching costs" also often occur when you purchase durable equipment and service contracts. The authors advise you to carefully consider the costs of being locked-in to you supplier¹s parts and services. They especially caution regarding "evergreen contracts" which automatically renew.
Many interesting historical examples are used to drive home points. Edison, for example, with regard to establishing standards, invented the word "Hello" for answering the phone. He was hard of hearing and the English "Hallow" didn¹t grab attention as well. Incidentally, Alexander Graham Bell pushed for "Ahoy." The battles for standardizing railroad gauges and the classic standards battle that established AC power over DC power are detailed. (No mention of Tesla, a shame.)
The enormous role "blocking patents" can play when a formal standard-setting process is taking place within an industry is discussed. Most people think of industry standards as being dictated by the mighty corporations, but if the small guy is not invited to the table his firm "is not required to license its patents on fair and reasonable terms." The government may also monitor a standard-setting procedure with regard to monopoly considerations. When the steel electrical tubing people attempted to stack the deck, the plastic electrical tubing people cried foul and won.
Yet another interesting historical example is given in the discussion regarding how the concept of reasonable royalties and "just price" arose. It goes back to medieval times: "the just price of a horse was the price that would prevail at the open market at the annual fair, not the price that happens to emerge from a traveler in desperate need of a horse."
Like most growing fields the Internet has generated many unique and delightful terms. Vaporware is one such term. That is the promising of a new product and not delivering or delivering very late. This business tactic has been used by even the biggest (IBM, Microsoft), but as the authors note, it has often boomeranged.
While promising too much too soon is dangerous, the book makes the point that in this age of rapid technology progress "rigidity is death." the French became world leaders in the 1980s with their Minitel system, but today only 3 percent can access the Internet. A case where success also resulted in a high switching cost.
Each chapter of the book concludes with "Lessons" which are capsule summaries of the chapter¹s main points. Like the rest of the book, legalese and the jargon of academic economic courses are completely avoided.
This book is so readable and practical one can only hope other professors will use it as an example of how to write without arcane technobabble.
Cheap Text Book.......2005-09-20
I saved a lot of money buying this textbook on-line. It was in good quality.
A Must Read for Internet Entrepreneurs.......2005-06-16
Although this book was written in 1998, it is just as relevant if not more so today. The book discusses how Internet entrepreneurs should price their goods/services; how they can create lock-in effects to instill customer loyalty; and perhaps most importantly, how they can create network effects so as to exponentially increase their client base and barriers to entry. A brilliant book written by two leading authorities on economics.
Book Description
Bangladeshi villagers sharing cell phones helped build what is now a thriving company with more than $200 million in annual profits. But what is the lesson for the rest of the world? This is a question author Nicholas P. Sullivan addresses in his tale of a new kind of entrepreneur, Iqbal Quadir, the visionary and catalyst behind the creation of GrameenPhone in Bangladesh.
GrameenPhone—a partnership between Norway's Telenor and Grameen Bank, co-winner of the 2006 Nobel Peace Prize—defines a new approach to building business opportunities in the developing world. You Can Hear Me Now offers a compelling account of what Sullivan calls the "external combustion engine"—a combination of forces that is sparking economic growth and lifting people out of poverty in countries long dominated by aid-dependent governments. The "engine" comprises three forces: information technology, imported by native entrepreneurs trained in the West, backed by foreign investors.
Customer Reviews:
For the masses.......2007-06-20
You Can Hear Me Now will interest a wide variety of readers. On a personal level, the story of Iqbal Quadir, who at age 36, single-handedly coordinated the effort to bring cellular phone service to one of the poorest countries in our world, is an inspriration. Moving beyond the completion of his college studies in America and entering the workforce, Quadir had not forgotten the struggles of the rural poor of his homeland, Bangladesh. Iqbal Quadir's story is one of creativity, passion, and perseverance not only for a project, but for a people. Beyond the book, the story grows. Readers can expect Mr. Quadir will continue to work toward the alleviation of poverty in Bangladesh through continued efforts with new projects.
As an academic book, readers will discover a revolutionary economist in Quadir. He has used traditional economic theories to develop, solidify, and test his own. He is a noted original thinker and a man of action. "Connectivity is productivity" is Quadir's cry. He is changing the world's view of the risk of investment in developing countries. He is a victor of the race to end poverty.
Mr. Sullivan's well-written references to and explanations of economic concepts are clearly written and easy to understand. This book is a must-read for all students of economics, business, and entrepreneurship. If instructors do not require the book, students should be delving into the material on their free time.
Globally, the impact of Quadir's work in Bangladesh has rippled throughout the developing world with his economic practices and business models duplicated successfully. Iqbal Quadir's story brings hope for a better future for millions of people, and personally, his actions inspire me to question what role I play.
Worth it!.......2007-03-14
It is a story about a man with a vision to empower the poor in Bangladesh (one of the 50 poorest countries in the world according to many global economic reports). Iqbal Quadir had faith in his strategy and the intelligence to lay it in ways to get investment from Grameen Bank and other powerful investors, who may have once been reluctant. If you already have grassroots business ideas, this book is not only an inspiration but it also loosely illustrates the challenges in BOP markets.
Wonderful example of thinking outside our cultural constraints..........2007-02-25
To the typical American (and other developed nation citizens), the cell phone has become part of the normal fabric of life. Communication with anyone at any time from anywhere is just expected. But in countries like Bangladesh, only a very small number of people have access to any type of telephone communication. The book You Can Hear Me Now: How Microloans and Cell Phones are Connecting the World's Poor to the Global Economy by Nicholas P. Sullivan does an excellent job of showing how something as simple as the cell phone can break the cycle of poverty and aid for millions of people.
Contents:
Part 1 - The GrameenPhone Story: Connectivity Is Productivity; Dish-Wallahs of Delhi (and Other Early Models); Cell Phone as Cow - A New Paradigm in Search of Investors; On The Money Trail in Scandinavia; Building a Company; Building a Network
Part 2 - Transformation Through Technology: Wildfile at the Bottom of the Pyramid; Cell Phone as Wallet; Wealth Creation and Rural Income Opportunities; Beyond Phones - In Search of a New "Cow"; Eyeing the Dhaka Stock Exchange
Epilogue; Notes; Resources; Index
The book is split into two parts. The first part covers the story of GrameenPhone's launch in Bangladesh, and the second part is more of a look at the forces behind using technology at the "bottom of the pyramid" (the vast number of people who globally live at poverty level) to connect them to the world's trade economy. Iqbal Quadir was a Bangladeshi who studied and worked in the US and was doing quite well. But he was also concerned about the massive levels of poverty in his home country. Once day he was standing on the street and had an epiphany about communication equaling productivity. His people worked hard, but they had no way to reliably communicate with others except by face to face meetings. All that wasted time meant there was untapped potential just waiting to be utilized. He started talking with Muhammad Yunus, founder of Grameen Bank (originator of microloan programs) to see how communication technology could be rolled out to the entire country, making a phone available to anyone near a village. Without government aids and grants, Quadir put together a consortium of foreign investors and Grameen Bank to build GrameenPhone, a life-altering company. Using a fiber-optic line already laid next to the country's rail line, they were able to place cell towers in areas to cover all the rural areas of Bangladesh. Then using microloans from Grameen Bank, "phone ladies" could buy a cell phone for the village, offer the phone service, and sell the time in small increments. The cell phone gave a business to the village, in addition to creating subsidiary jobs and opportunities with the communication that was enabled by having phone service throughout the country. It's this use of technology that's advocated in the second part of the book as an example of how business opportunities can remove the grip of poverty from nations and lead to living wages instead of handouts.
You Can Hear Me Now is an inspirational book with plenty of lessons for those who are willing to look outside the normal constraints of what we consider business opportunities.
An excellent book that shows how ICTs are effective development tools..........2007-01-29
This is a well-written, well-researched book that clarifies the substantial role that ICTs are playing in developing countries. It showcases Iqbal Quadir, who founded GrameenPhone in Bangladesh, and shows how he risked his investment banking career on Wall Street to go back to his native country to improve it. There is a lesson here not just for US/EU immigrants from poor countries, but for everyone interested in developmental economics and aiding poor countries: charity is not the only way. In fact, as the World Bank conceded, its efforts at poverty alleviation are failing. This book shows how GrameenPhone, a company that generates profit and is majority-owned by a European telecommunications company, is a positive force for improving Bangladesh. It has provided cell phone service, where no telephones existed. It has created jobs and made the entire economy more efficient. Indirectly, it has empowered the masses and connected them to the global village.
For readers with an interest in Grameen Bank, Professor Yunus (2006 Nobel Peace Prize), telecommunications, but also entrepreneurship, I think you will find that this book is a must-read. Also, for those following the Jeffrey Sachs, Bono, Bill Gates, UN Millennium Goals, Stiglitz, Easterly debate this is also very relevant. I hope that Mr. Sullivan follows this book up with another one that showcases how innovative men and women like Quadir can change the world and also make a profit for investors (which encourages them to continue to invest in developing countries).
After reading this book, I bought several copies for people I know in Business School, because I think it will inspire them to be successful and also think about how to improve economic opportunity in the developing world, through bottom-up entrepreneurship.
Book Description
With total coverage of over 100 economies worldwide and published for the sixth consecutive year, The Global Information Technology Report has grown into the world's most eminent assessment of the impact of information and communication technology (ICT) on the development and competitiveness of nations, and into a powerful tool for business leaders and policy makers in understanding the enabling factors of ICT advancements. The Global Information Technology Report 2006-2007 features the latest computation and rankings of the Networked Readiness Index as well as a number of essays covering different issues of networked readiness and showcasing best policies and practicing in leveraging ICT for growth and development. As in previous years, the Report is the result of collaboration between the World Economic Forum and INSEAD, France.
Book Description
In today's de-layered, knowledge-intensive organizations, most work of importance is heavily reliant on informal networks of employees within organizations. However, most organizations do not know how to effectively analyze this informal structure in ways that can have a positive impact on organizational performance. Networks in the Knowledge Economy is a collection of readings on the application of social network analysis to managerial concerns. Social network analysis (SNA), a set of analytic tools that can be used to map networks of relationships, allows one to conduct very powerful assessments of information sharing within a network with relatively little effort. This approach makes the invisible web of relationships between people visible, helping managers make informed decisions for improving both their own and their group's performance. Networks in the Knowledge Economy is specifically concerned with networks inside of organizations and addresses three critical areas in the study of social networks: Social Networks as Important Individual and Organizational Assets, Social Network Implications for Knowledge Creation and Sharing, and Managerial Implications of Social Networks in Organizations. Professionals and students alike will find this book especially valuable, as it provides readings on the application of social network analysis that reflect managerial concerns.
Book Description
Notable changes occurring in the global marketplace since the publication of the first three editions of this book (1982, 1987, and 1993) have included e-commerce and widespread use of the Internet, growth of supply chain management, a continued explosion of computer and information technology worldwide, development of 24-hour markets with many organizations operating worldwide, and a continued corporate emphasis on quality and customer satisfaction. Trade agreements such as North America Free Trade Agreement (NAFTA), European Union, ASEAN and Mercosur have enabled corporations to implement regional, if not entirely global, logistics strategies. The fourth edition of Strategic Logistics Management has been significantly expanded to reflect these and the many other changes that have occurred, as well as to include state-of-the-art logistics information and technology. The basic tenets of the previous editions have been retained, but new material has been added to make the book more managerial, integrative, and "cutting edge." Strategic Logistics Management is still the only text that takes a marketing orientation and views the subject from a customer satisfaction perspective. While emphasizing the marketing aspects of logistics, it integrates all of the functional areas of the business as well as incorporating logistics into supply chain management. This book has been extensively revised and updated in the areas of technology, global coverage, and transportation. This book features brand new chapters on Supply Chain Management (Ch 2) and Measuring and Selling the Value of Logistics (Ch 17).
Customer Reviews:
Fourth Edition Selected for Graduate Course.......2002-03-12
I reviewed six different texts in preparing for a graduate level course in International Logistics at Baruch College before deciding on Stock and Lambert's Fourth Edition. This text combines currency, and breadth and depth in a way that is most relevant to the manner in which I wish to conduct the class. It provides a useful and usable reference to the students after the course is completed. Furthermore, the related web site has been very helpful in utilizing this text. I will complement the text for certain modules (i.e., E-Commerce, Culture Change, Logistics as a Career). One always needs, no matter who the author, to provide relevant current material from other sources. A big thanks goes to Stock and Lambert for this text.
Excellent Logistics Textbook.......2002-02-13
I have used this book as the primary text for my Supply Chain Management class at the College of New Jersey. My students are Junior and Senior undergraduate level students in the School of Business. The book provided excellent coverage of all major aspects of the logistics discipline.
I believe that the book would also be appropriate at the graduate school level. There are excellent case studies that can be expanded into worthwhile class discussions or projects.
The supplemental material for instructors is very helpful in preparing for lectures.
Useful concepts, but outdated in nature.......2000-07-30
I used this textbook for a recent college course. I was very disappointed because the book was published in 1992 when the computer was a novel concept "for the future of logistics management". If you can get by this "minor" point, there are other good points to be learned in warehousing and inventory managment that are useful. In short: A good reference book.
Only good as a reference book.......1999-10-04
This is not so much a text book for students, but rather a cook book for consultants. I found it boring to read and very superficial. But, as a reference guide in your professional carrier, it is probably quite useful.
This is definitely for the mathematically minded logistician.......1998-10-18
This book focusses on each and every aspect of Logistics management starting from generating an order for a product/commodity right through the manufacturing process, waehousing, inventory management, transportation and customer service. It goes into a little more detail when it comes to inventory management incorporating some basic mathematics and algorithms. It explains each and every step of the logistics "supply chain" process with great detail and finesse. This book can almost (not entirely) replace a swag of other logistics books within its genre. A perfect text for any logistics/industrial engineering curriculum.
Book Description
If you work in a business, a nonprofit organization, or for the government, chances are you’ve considered getting a Masters of Business Administration (MBA) degree. If you want to get ahead in your organization or just do a better job, obtaining an MBA is one of the best ways to do just that. But is it the degree that makes a difference, or is there something else at work here? Although that piece of paper with your name and the words “Masters of Business Administration” mean a lot, what’s even more important are the things that you learn during the course of your MBA studies.
The Complete MBA for Dummies is full of useful information, tips, and checklists that you can use to lead, manage, or participate— at a high level of competence —in any business. And if you already have your MBA, you’ll find that this book is a handy refresher and reference that can be used wherever you go.
Written in a fun, easy-to-access format, The Complete MBA for Dummi es presents and explains the very same information that you would encounter in a typical MBA program in any high-quality business school today. Whether it’s strategic planning, management, accounting, finance, marketing, negotiation, or any other core MBA topic, you’ll find it here. For a fraction of the amount you would pay to get your MBA, this book provides you with an easily understandable road map to today’s most innovative and effective business techniques and strategies, including how to:
- Motivate employees and build great teams
- Understand financial fundamentals
- Create effective marketing plans
- Come out ahead in negotiations
- Examine management trends
- Make the Internet work for you
- Apply effective risk management techniques in business
Business isn’t just for managers anymore. The Complete MBA for Dummies provides you with the very best ideas, concepts, and tools taught in today’s top business schools. Apply them, and you will see a noticeable difference in your everyday business dealings.
Customer Reviews:
SmallBizBargains.com gives it a moderate thumbs up........2003-10-05
As mentioned in other reviews, this is not the reference that will substitute for doing an MBA program. However, for those of us that need a quick reference to a variety of topics, this book fits the bill. We at SmallBizBargains.com often refer to it when giving simple advice for basic business issues. It definitely covers a broad range of topics - from Accounting and Finance to Marketing, and even Negotiation Skills. Again, not for the advanced academic, but a good resource for a lot of basic information.
Does not cover basic cocepts from an MBA program.......2002-07-15
I have an MBA and I was looking for a basic reference book that would cover some of the information that I had learned. This book does not cover two of the most basic concepts that every student learns during their MBA program: NPV & IRR (net present value and internal rate of return)
I recommend "the complete idiot's guide to MBA basics." That book covers more of the calculations that one learns during an MBA program.
Another thing to note: the above-mentioned books should only be used as a quick reference book. If you really need to understand a concept, then you need to find a subject matter book for that topic. For example, there is no way to truly understand the 5 p's of marketing by reading 3 to 5 pages. You need to grab a marketing textbook and read couple of chapters that cover the 5 p's of marketing. Then, you can use "idiots" or "dummies" books as a reference guide.
Great business resource - One of the best!.......2001-07-06
I suspect that trying to jam everything you ever wanted to know about business but were afraid to ask is a difficult task, even when you've been given 400 or so pages to complete your task. One thing I know for sure, the authors of The Complete MBA for Dummies have done a far better job completing this task than any other business book I've ever read (and I've read a LOT of business books!). Kathleen Allen and Peter Economy really know their stuff, and it shows loud and clear on every page of this extremely well-written and comprehensive book. While the tone is humorous (fun, actually), it never veers onto the thin ice of sillyness that plagues other books of this type.
If it's covered in a typical MBA program, you'll find the topic you're looking for here: dealing with change, information technology, global business, strategic planning, management, leadership, motivating employees, recruiting and retaining high quality employees, building teams, accounting, finance, marketing, negotiation and much, much more. Lots more interesting (and up to date) than any textbook you'd ever buy in an MBA program, and far less cost. This book packs a heck of a bang for the 16 or 17 bucks you'll pay to buy it.
Highly recommended.
Agree with other about being over-rated.......2001-06-21
I find that there are some good points to be made within the book, but the overall rating is only about a 3.5 (I gave them the benefit of doubt with the 4 stars)
The only truly good information came in at the sales and marketing, but I have yet to see the idea of the customer is the boss in any business course (I have three degrees in business related fields). And I have never seen any manager or executive with this philosophy. Even here in the book I think they could have done this simple idea more justice.
I also have to say that I have read about 20 of the "For Dummies" books, and this one is in the bottom few for quality.
Does not Live Up to the 5-STAR Rating.......2001-03-26
This Book is overly rated with 5 stars. So far, I have read the 10-day MBA, this book and the Idiot equivalent. I read these introductory books because of my job and before going into more advance books. I have found this book less useful than the ten-day MBA and the Idiot equivalent. Moreover, I believed that some of the chapters are long-winded. I will only give it 3 stars.
Average customer rating:
- Melhor de melhores...
- I've never read a book that sucks more than this one does
- Its implementable, I used it so much it needed recovering
|
Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
James A Fitzsimmons , and
Mona J Fitzsimmons
Manufacturer: McGraw-Hill/Irwin
ProductGroup: Book
Binding: Hardcover
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ASIN: 0072424192 |
Book Description
Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
Customer Reviews:
Melhor de melhores..........2004-11-08
O livro do Fitzsimmons é a melhor ferramenta conceptual e practica sobre gerenciamento de serviços. Sem dúvida.
El libro de Fitzsimmons es la mejor herramienta conceptual y práctica sobre gerenciamento de servicios.
O book of Fitzsimmons it's the better conceptual and practical tool about services management I've ever seen.
Jorge P. Aldrovandi
Fortaleza / Ceará / Brasil
I've never read a book that sucks more than this one does.......2003-12-08
Pointless formulas, impossible to find actual definitions, book is full of outdated real world references (ex: referring to online purchasing as a new fangled idea). I've never been so confused by a text in my life. I DO NOT recommend this book. It was a required text for my service management class and NOBODY was happy with the text. It almost annoyingly uses Texas as a reference for nearly all analogies. The only thing good about it was how highly it spoke of Amazon.com!
Its implementable, I used it so much it needed recovering.......1999-07-21
This is not the first services management Text I have read or the First Management text. The imposed shake up in the health professions has created a need to take on new learnings in a discipline I was not used too. However as I read I was able to understand and classify services. The wholistic view given in the first chapters allowed me to define my purpose and mission, define the characteristics and benefits of my service and create a service package. I was able to apply this through the service concept and focus on my delivery system creating a strategic plan centered around my clients. Its chapeters on quality allowed me to understand the concept of quality its content and purpose in respect of my business and implement a quality plan. It shed new light on the interactions between employees, organisations and clients. This allowed me to create strategies to improve employee satisfaction. The chapters on The physical facitity allowed me to redesign the physical environment of my service,improving employee and customer satisfaction. Capacity and demand and the handling of waiting times, is so important and the book takes time on these subjects. Conceptualy I was able to design and develope a service reflecting the type and standard of service I was in. This would not have been possible without the background theory, models and formulae supplied by the authors. They package their message in a form I understood. The models and diagrams are particularly good as are the referencing. Although the case studies weren't that relevant as I had my own organisation to test the readings on I still feel they would be valuable to the aspiring student, and it has changed forever my perception of the service encounter both as supplier and participant. The chapters and pieces on IT were important and its role in customisation of services and identifying added value areas and potential new markets are not to be missed.
I would recommend it as a first text and as a core text to cover all the gaps missed or misunderstood in other texts. The depth is such that you get to choose how far you go. If its too much then you stop. A word of warning it took me a year to read not because it was difficult but because clarity of thought can take time. Still my bank manger on seeing my final work stopped short and said.."You can actually do this stuff" If its results you want then this is a good place to start.
Books:
- International Management: Managing Across Borders and Cultures (5th Edition)
- Killing Floor
- Leading Change
- Machers and Rockers: Chess Records and the Business of Rock & Roll (Enterprise)
- Mastering Elliot Wave: Presenting the Neely Method: The First Scientific, Objective Approach to Market Forecasting with the Elliott Wave Theory (version 2)
- Mastering Elliot Wave: Presenting the Neely Method: The First Scientific, Objective Approach to Market Forecasting with the Elliott Wave Theory (version 2)
- Micromotives and Macrobehavior (Fels Lectures on Public Policy Analysis)
- Monetary Theory and Policy, 2nd Edition
- Off the Books: The Underground Economy of the Urban Poor
- Origin of Wealth: Evolution, Complexity, and the Radical Remaking of Economics
Books Index
Books Home
Recommended Books
- Early Pottery: Technology, Function, Style, and Interaction in the Lower Southeast
- The Key to The Name of the Rose: Including Translations of All Non-English Passages
- Freshwater Ecology: A Scientific Introduction
- Immunology, Infection, and Immunity
- Molecular Gastronomy: Exploring the Science of Flavor
- The Art of Project Management
- The Bishop in the West Wing: A Bishop Blackie Ryan Novel
- Fireplace Kamin Cheminee Chimenea Camino Design
- Louis I. Kahn : Unbuilt Masterworks
- Nuclear Division in the Fungi
Managing and Using Information Systems
Organizational Behavior Reader, The (8th Edition)
Essentials of Strategic Management (4th Edition)
Total Quality: Management, Organization and Strategy
Becoming A Master Manager: A Competency Framework
