Book Description
Get a practical, hands-on introduction to the fundamentals of adapting Microsoft CRM 3.0 to meet your specific business needs. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications#151;including Microsoft Office Outlook- and Microsoft SharePoint- Products and Technologies#151;this is the only book written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets#151;the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft CRM, making it of interest to IT professionals who support Microsoft CRM users. And power users will learn how to customize individual Microsoft CRM experiences. This introduction includes a 120-day evaluation copy of Microsoft CRM 3.0, as well as sample data and code samples on the Web.
Customer Reviews:
The right guidance for CRM.......2007-08-27
Finally...a useful MS CRM book. Mike and Jim actually addressed the CRM issues that are important rather than just describing what CRM screens look like. Well written, understandable, useful examples. It's better than all the other MS CRM books I have looked at.
Very Helpful.......2007-05-14
Very helpful book - Gives the reader a precise idea of what can be done/customized with that powerful software. I recommend it!
Not Helpful.......2007-05-09
A worthless book for the most part. It's written to administrators, not the average user, so there is no help on actually using the software.
And if it's written to administrators, all it covers is the obvious that can easily be found in the documentation or discerned by the average IT pro.
So I'm not sure who this book is for.
Worth the Investment!.......2007-04-18
I thought this was a great MS CRM book.
The book is well written, easy to follow and packed with useful info on how to get the most out of MS CRM.
It is definitely aimed at the CRM administrator rather than the end user.
Some programming knowledge would be useful for customization but for most of the book; administrator access and an interest in CRM would suffice.
Excellent Informative Reference Book for Microsoft CRM 3.0.......2007-03-28
Working with Microsoft Dynamics CRM 3.0 edition is easier to understand and find what you are looking for. I have implemented another brand of CRM and I find it well written even from the viewpoint of someone who is a Business Analyst and not a Systems Administrator. Although, you will need systems administrator privileges to setting up and configuring the "time limited" software on the CD included with the book and you need knowledge of Microsoft SQL Server and Exchange Server.
Because Microsoft Dynamics ERP can now make extensive use of it Microsoft's CRM is a valuable tool to enhancing the business users experience and productivity. Ultimately, learning how to provide CRM's robustness to the end user in a helpful manner and easily navigated will be the challenge of the Business Analyst and Developer. Hopefully, most administrators will simply role out CRM rules based on a set of defined guidelines per work functions or as an application indicate. Ad hoc CRM changes could produce a difficult operational and user environment.
I suggest, extending the capabilities at either the client side or server end for working with outside applications with a Business Analyst or Developer to maintain productivity.
Average customer rating:
- About defining and integrating PM processes - not about PM
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Software Project Dynamics: An Integrated Approach (Prentice-Hall Software Series)
Tarek Abdel-Hamid , and
Stuart Madnick
Manufacturer: Prentice Hall PTR
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Peopleware: Productive Projects and Teams
ASIN: 0138220409 |
Book Description
M->CREATED
Customer Reviews:
About defining and integrating PM processes - not about PM.......2002-06-22
This is not a book about project management per se, but a book about how to integrate project management processes into a large software development organization using analysis based on system dynamics.
If you are not familiar with system dynamics, it's a methodology for studying and managing complex feedback systems using time graphs and causal loops, and more formal analytical methods such as simulation and exploring alternatives in a structured manner.
This book uses those techniques to align project management processes to software development. The best way to determine if this book is right for you is to answer the following questions:
- Is your core business software development?
- Is your organization at approximately the same level as that described by SEI's CMM for level 3 or above?
- Is there a commitment to implement an integrated process that is driven by the executive or board level and does this commitment have a strong sponsor?
If the answer to at least two of the above questions is yes, then this book will be valuable. Also note that some knowledge of system dynamics is assumed. If you need to become familiar with this discipline I recommend "Business Dynamics: Systems Thinking and Modeling for a Complex World" by John D. Sterman. This book addresses system dynamics from public policy and strategy points of view, but will provide a thorough understanding of the subject.
Those who will benefit most from this book are organizations that have found existing PM methodologies to not fully meet objectives. For example, the U.S. standard based on the Project Management Institute's Project Management Body of Knowledge (PMBOK) is too generic for software development, and the U.K. standard called PRINCE2 is not as well suited for product-line and software vendor approaches to development. While the PMBOK and PRINCE2 contain processes and procedures that can be used, the system dynamics approach defined in this book gives a method for selecting, evaluating and integrating the processes and procedures borrowed from these two standards. Moreover, since the CMM and related models identify key process areas for project management, they do not prescribe how they are to be implemented. This book will provide the tools and techniques for tailoring the techniques to PM process areas.
If your objective is to find a book that describes a complete project management maturity model you will be better served by "Strategic Planning for Project Management Using a Project Management Maturity Model" by Harold Kerzner; if you are looking for an off-the-shelf methodology to use with iterative processes such as the Rational Unified Process I recommend " Software Project Management: A Unified Framework" by Walker Royce. However, if you are seeking to develop and implement a best-in-class, tailored project management methodology that is seamlessly integrated into your software development processes this book will show you how to achieve that goal.
Book Description
Dynamic Modeling for Business Management
applies dynamic modeling to business management, using accessible modeling techniques that are demonstrated starting with fundamental processes and advancing to more complex business models. Discussions of modeling emphasize its practical use for decision making and implementing change for measurable results. Readers will learn about both manufacturing and service-oriented business processes using hands-on lessons. They will then be able to manipulate additional models to try out their knowledge and address issues specific to their own businesses and interests. All of the models used in the book along with demo versions of ithink® and Berkeley Madonna™ software are included with the book on a CD-ROM. Some of the topics covered include workflow management, supply-chain management, and business strategy.
Customer Reviews:
Good book but poor choice of modeling software........2007-04-04
Interesting approach to modeling but it's all dependent on ithink, which is an absolutely old software program with a user interface from the Win 3.1 era. You'll be banging your head against the wall at the archaic nature of the program. Would've been a great program ten+ years ago but today I can't imagine anyone seriously wanting to learn this software. And in all honesty, the financial modeling section is hokey, as the manipulations are much easier done with excel.
Great Book on Business Systems and Simulation.......2005-07-20
Dynamic Modeling for Business Management is an excellent reference book for business and industrial engineer students and practitioners. The book provides explanations and examples for adding dynamics to some of the basic business systems and processes. The mathematical models introduced in operations research and management science courses have very restrictive assumptions. Simulation allows exploring more realistic models and enables the reader the appreciation the value of adding more realism of systems by having the capability of more realistic properties and feedback mechanisms. An example is waiting lines. In most real situations, the service rate is affected by the current length of the waiting line. Queuing models ignore this. Using simulation, you can model the results of these interdependencies.
The authors include Little's Law and serial workflow processes along with material flows, supply chains, repair systems, batching and tradeoffs among quality, speed and costs. This is the dynamic example of the old adage: "You can have it good, fast, cheap; pick two."
This book serves as an introduction to the simulation language ithink by iseesystems, formally High Performance Systems. The advantage of using this continuous language is in its simplicity, which also makes it both easy to learn and very adaptable. Good for readers that are not familiar with the language. This book is part of the Springer series on Modeling Dynamic Systems.
Excellent text for applies dynamic modeling.......2005-07-18
This is an excellent textbook for an upper-level undergraduate or graduate course in business simulation modeling. It might also be useful in an engineering course on simulation modeling, especially in more applied areas like industrial engineering.
I find the book more accessible, if not as complete, than Sterman's text. By adopting a "hand's on" approach and using the i-Think modeling software, I believe students will also find the concepts more accessible. For users of i-Think, this text has some excellent examples of how the software can be used to model specific manufacturing and supply chain business problems. Even if you aren't an i-Think user (it isn't my first choice) you will still find a lot of practical modeling advice. The math is solid, and there is an interesting twist on Little's Law. For those new to stochastic modeling, the section on modeling random variation is priceless. It takes the reader through the most useful modeling distributions and is a wonderful blend of mathematics and applied modeling.
My only negative comments relate to the meager section on Economic Value Added (which should have been more fully developed and moved into the main body of the text--in my opinion), and the selection of software (no offense to the i-Think users, but I think there are better tools for general business simulation modeling. Though maybe not for dynamic modeling--so I temper my criticism.)
In short, this is an excellent entry point for the reader who wants a solid introduction to dynamic systems and their specific application to business.
Good Book and Can Easily Be Put into Practice..........2004-05-25
I read this after Sterman's 'Business Dynamics'. While 'Business Dynamics' is a graduate level text book, this book is more aligned to the requirements of practitioners like consultants and managers. MDS have a series of books on use of dynamic modeling, each focusing on a specific area like biological systems, economics, health sciences, environmental systems etc.
Book Description
This solutions manual is a valuable companion volume to the classic textbook Recursive Methods in Economic Dynamics by Nancy L. Stokey and Robert E. Lucas. The exercises in the Stokey and Lucas book are integral to the text, and thus, a reader cannot fully appreciate the text without understanding the results developed in the exercises. This manual provides detailed answers to the central exercises in Recursive Methods.
The authors' selection of exercises is designed to maximize the reader's understanding of Recursive Methods. Solutions are presented to every question in the core chapters on recursive methods, as well as most questions from the chapters on mathematical background. Some questions from the chapters on applications of these techniques to economic models have been reserved so as to provide instructors with a crucual "test bank" of questions.
Efficient and lucid in approach, this manual will greatly enhance the value of Recursive Methods as a text for self-study.
Customer Reviews:
hmmm.......2007-08-26
I found the solutions to part 3 weird. the proofs don't seem to be too logical. luckily I had math classes and don't have to learn the necessary analysis from the book. If you intend to do so, you need to be really smart with good error correction... In my opinion economists should not try to teach math.
Book Description
Many optimization questions arise in economics and finance; an important example of this is the society's choice of the optimum state of the economy (the social choice problem). Optimization in Economics and Finance extends and improves the usual optimization techniques, in a form that may be adopted for modeling social choice problems. Problems discussed include: when is an optimum reached; when is it unique; relaxation of the conventional convex (or concave) assumptions on an economic model; associated mathematical concepts such as invex and quasimax; multiobjective optimal control models; and related computational methods and programs. These techniques are applied to economic growth models (including small stochastic perturbations), finance and financial investment models (and the interaction between financial and production variables), modeling sustainability over long time horizons, boundary (transversality) conditions, and models with several conflicting objectives. Although the applications are general and illustrative, the models in this book provide examples of possible models for a society's social choice for an allocation that maximizes welfare and utilization of resources. As well as using existing computer programs for optimization of models, a new computer program, named SCOM, is presented in this book for computing social choice models by optimal control.
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Dynamic Designs And P.a.s.s. Software
Warren
Manufacturer: Thomson South-Western
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Principles of Cost Accounting: Working Papers
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Principles of Cost Accounting
ASIN: 0324205236 |
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Dynamic Programming (Pure and Applied Mathematics)
Sniedovich
Manufacturer: CRC
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ASIN: 0824782453 |
Book Description
Portrays dynamic programming as a methodology, identifying its constituent components, and explaining how it approaches problems and tackles them. Does not consider it as a practical tool, nor how it might address any actual situations in the real world. Assumes calculus, set theory, and some optimi
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Dynamic Stochastic Optimization (Lecture Notes in Economics and Mathematical Systems)
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ASIN: 3540405062 |
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This volume considers optimal stochastic decision processes from the viewpoint of stochastic programming. It focuses on theoretical properties and on approximate or numerical solution techniques for time-dependent optimization problems with random parameters (multistage stochastic programs, optimal stochastic decision processes). Methods for finding approximate solutions of probabilistic and expected cost based deterministic substitute problems are presented. Besides theoretical and numerical considerations, the proceedings volume contains selected refereed papers on many practical applications to economics and engineering: risk, risk management, portfolio management, finance, insurance-matters and control of robots.
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Dynamic Programming (Mathematical Economics Texts)
D. J. White
Manufacturer: Holden-Day
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ASIN: 0050016245 |
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