Book Description
Crisis in Organizations is the most definitive and thorough work in the field of crisis management, providing detailed research and sound advice on preventing and managing crisis. Readers explore the array of incidents that face managers and organizations in crisis through a thoughtful blend of academic case studies and practitioner insights. An analysis of over 1400 disasters was completed in creating Crisis in Organizations to allow the reader to benefit from the learning curve of those confronted with real crisis.
Customer Reviews:
We're A Better Company Because Of This Book.......2000-05-19
I own my own business and was encouraged by one of our bankers to read Barton's book. The work is easy to read, well organized and pretty amazingly accurate. In my nine years of running a fairly large company, I've dealt with irate customers, earthquakes, contractors who filed for bankruptcy (mid project!), two serious cases of workplace violence, and assorted other not-so-mild incidents. This book spells out not only what could happen to your company, but what i REALLY loved was reading how other owners and CEO's got their companies out of trouble...and sometimes, how their mistakes made them considerably worse. Barton uses humor, fact, and practical insight to drive home the case for preparedness. I wish there were more photos in the book- those would have made the reading more enjoyable. Yet the case studies and interviews spice the work up very well, and this may be one of the single best books on management I've ever read.
Crisis In Organizations II: Home Run.......2000-04-16
When I saw the author on The Today Show a decade ago, I rushed to buy his book, and I've referred to it dozens of times each year at my job in Los Angeles, CA. To my delight, Dr. Barton has completely updated this book, and it's a joy to read. He examines why corporations in various industries face serious crises more than others, and then supports his arguments with credible, well written analysis. I learned much from the lessons of Coca-Cola's recall last year in Europe; even great brands can misjudge public opinion- and lose hundreds of millions of dollars as a result. I would say the best features of Barton's book are those that reflect on "best practices" in leading companies worldwide. And his new chapters on workplace violence, natural disasters and how to write a crisis management and communication plan all easy to apply, whether you work in public relations, security, human resources or in any position where you supervise people. Since Barton's first edition, he served as Vice President of Communication for Motorola, and I must say that his experience there boosts the practical value of this edition immensely. It's less theory this time, and more "here's the way it is" in writing: I valued his candor about managing downsizing, environmental spills and other serious incidents in the workplace. Barton's bibliography is thinner this time, as he has placed those resources on his web site. But that's a small point. Overall, this remains the single best book on crisis management I've read in a 30 year career spanning the industry. It's a must-read if you are interested in why companies get into serious trouble with the media, stockholders, employees and the public. His book is simply an outstanding read.
Book Description
Cost-efficient business contingency and continuity planning for a post-9/11 and Katrina world
Disasters can happen. Contingency plans are necessary. But how detailed and expensive do your contingency and continuity plans really need to be?
Employing a thoroughly practical approach, Business Continuity Strategies: Protecting Against Unplanned Disasters, Third Edition provides a proven methodology for implementing a realistic and cost-efficient business contingency program. Kenneth Myers--an internationally recognized contingency planning specialist--shows corporate leaders how to prepare a logical "what if" plan that would enable an organization to retain market share, service customers, and maintain cash flow if a disaster occurs.
Completely updated throughout to reflect lessons learned from 9/11 and hurricanes Katrina and Wilma, Business Continuity Strategies, Third Edition helps cost-conscious senior management:
* Establish a corporate contingency program policy and strategy that ensures timely completion of a plan, with minimal disruption to operations
* Minimize plan development costs
* Understand the importance of conducting briefings to communicate the proper mindset before the program development process begins
* Save time and money by avoiding a consultant's traditional approach of extensive information-gathering that contributes little to the development of practical solutions, but much in the way of consultant fees
Addressing countless hypothetical disaster scenarios doesn't make good business sense. Business Continuity Strategies, Third Edition helps companies focus on what is necessary to survive a natural catastrophe, workplace violence, or a terrorist attack.
Book Description
From tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years. Incidents such as Bhopal and the Exxon Valdez have become embedded in our consciousness, cultural icons of the worst sort. Other crises, less devastating but with serious impact on their businesses, occur almost daily. Why is this--and what can be done to reverse this disturbing trend?
According to Ian Mitroff, one of the world's leading experts on crisis management, the rise in the crisis rate is due to an ingrained "it-can't happen-to-us" mentality--which, in turn, leads to a total lack of preparedness for crises. His solution? Find out in Managing Crises Before They Happen. This fascinating book provides readers with a powerful framework that will help them:
* Recognize the early warning signals that almost always precede a crisis
* Focus on the big picture, not just the details
* Avoid becoming either the victim or the villain in a crisis situation
* Understand the importance of personal character, corporate culture, and thinking outside the box to effective crisis management
* Learn from one crisis things that can prevent or ameliorate the next.
Customer Reviews:
A framework for crisis management.......2006-02-18
Understanding that completely eliminating crises is impossible, the authors of this book lay out a model any company can use to limit both duration and the magnitude of the crisis. This model ensures the major objectives of a company's business are not derailed during a crisis or series of crises.
A best-practice model is offered that identifies five factors that companies must manage before, during, and after a crisis: 1) the type and risk categories of crises, 2) mechanisms, 3) systems, 4) stakeholders and 5) scenarios. These five components form a crisis-management framework, that when integrated with other important organizational programs, such as planning, issues management, or quality assurance, will help companies weather severe storms.
The authors discuss the importance of truth-telling. In the light of the recent events with Enron and Andersen, the authors' advice to companies to not ask if the truth will be revealed, but rather when the truth will become public and under what circumstances, seems both timely and poignant.
Book Description
From tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years.
Incidents such as Bhopal and the Exxon Valdez have become embedded in our consciousness, cultural icons of the worst sort. Other crises, less devastating but with serious impact on their businesses, occur almost daily. Why is this-- and what can be done to reverse this disturbing trend?
According to Ian Mitroff, one of the world's leading experts on crisis management, the rise in the crisis rate is due to an ingrained "it-can't happen- to-us" mentality--which, in turn, leads to a total lack of preparedness for crises. His solution? Find out in MANAGING CRISES BEFORE THEY HAPPEN. This fascinating book provides readers with a powerful framework that will help them:
* Recognize the early warning signals that almost always precede a crisis * Focus on the big picture, not just the details * Avoid becoming either the victim or the villain in a crisis situation * Understand the importance of personal character, corporate culture, and thinking outside the box to effective crisis management * Learn from one crisis things that can prevent or ameliorate the next.
Customer Reviews:
Nice, but very academic.......2003-07-27
This book is well concieved, but obviously written by someone who has an academic background. The author cites lots of facts and examples, but never really takes the "how to" steps I'd expect from someone who has actually done what he's writing about.
I'd recommend Blindsided by Bruce Blythe instead. It has a tilt to the human side of crises, but is very well done and includes many practical tips. I've actually lost consulting engagements because his book gave too many trade secrets away!
Long on Promise.......2002-02-07
Another good volume in the never-ending monday morning quarterback look at other companies' crises. This book, however, does not deliver on its promise of helping business manangers anticipate or prevent crisis...there are only a few hundred words of abstract advice on this topic. Most of the book is a rehash of publicly-known crises that the author then explains to us after the fact. There is little information to help managers actually find internal or external trouble spots and respond preemptively, other than vignettes about actions a company might have done differently...the old monday morning crisis prevention.
Managing Crises: Short on Substance.......2001-01-12
Managing Crises has helpful checklists of things to consider and the author's Rules for dealing with crises but it is short on convincing analysis. For example, one Rule is that all crises "send out a repeated trail of early warning signals." This is probably true in many, if not most cases, but the author fails to provide a convincing analysis that it is true for all or almost all cases. The Tylenol crisis is the books primary example, but the book fails to analyze what the early warning signals were for the Tylenol crises that the manufacturer failed to detect and act on. The book is higher on salesmanship (promoting the author's business?) than on substance.
Anticipate, Prepare, and Respond.......2000-11-14
Mitroff (with Anagnos) explains "what every executive and manager needs to know about crisis management." He correctly asserts that crises occur because "a significant amount of the overall system fails. Thus, CM is inherently the process of seeing and dealing with larger, whole systems." Moreover, "The basic or most central problem is that [because it goes sharply against the grain of of current management thought and practice] it requires cultural acceptance, and unfortunately, in the vast majority of cases, major cultural transformation." The material is organized as follows:
Chapter One: Why Crises Are an Inevitable and Permanent Feature of Modern Societies
Chapter Two: The Failure of Success: The Tylenol Poisonings, Crisis Management's "Ancient History"
Chapter Three: A Best Practice Model: A General Framework for Crisis Management
Chapter Four: Should We Tell the Truth? The Varieties of Truth and Telling the Truth
Chapter Five: Assuming Responsibility: Victim or Villain?
Chapter Six: Detecting Weak Signals: Making Sure That You Are the First to Get the Worst News!
Chapter Seven: Thinking Far Outside of the Boxes
Chapter Eight: Treating the Big Picture
Chapter Nine: Crisis Management 2002: The Challenges Ahead
In The Art of War, Sun Tzu asserts that every battle is won or lost before it is fought. Hence the great importance Mitroff assigns to anticipation and preparation. I think his book would have even greater value if read in combination with Peter Schwartz's The Art of the Long View. Given the importance of this subject to any organization (regardless of its size or nature), I also recommend Steven Fink's Crisis Management.
When concluding his book, Mitroff offers these suggestions: "Start by designing and implementing signal detection [ie early warning] mechanisms throughout your organization. Start by amplifying the signals that already exist in your organization of impending crises. In many cases, the databases that indicate signals of impending crises may already exist, but they need to be reconceptualized to show their relationship to CM." Sound advice. But ultimately, even the most comprehensive and sophisticated CM system cannot predict or suggest, much less prevent, every crisis. Once a crisis occurs, one of the most important questions Mitroff answers is "Now what?" That answer alone is well-worth the cost of this important book.
Book Description
Crises have no boundaries. Any company, organization and institution is vulnerable. A shooting or other violence in the workplace. An explosion. Product recall. Release of toxic substance. Natural disaster. This book is the complete guide to crisis communictions. The better a management team is prepared, the better it will be able to communicate and contain and incident before it becomes a crisis. This should be required reading for anyone running a successful enterprise in today's crisis-prone environment. For a senior manager, it could be job insurance!
Customer Reviews:
This book is simplistic.......2000-11-03
The author provides case study after case study with practically no analysis himself. He spends an entire chapter promoting himself and lambasting a client who didn't heed his advice.
Is this a good book for newcomers? Possibly. If you're a student and don't know much about public relations this book will probably interest you. If you're a practioner and this book is anything other than remidal reading, it may be time to consider finding a new career.
To his credit, the author does present case studies that run the gamut from non-profits, to disasters, to educational instituions, to criminal clients. He does provide a wide array of different situations.
I have no doubt that the author is an excellent practioner of the art of public relations. As a journalist and an instructor, the book leaves something to be desired.
An excellent resource.......2000-03-16
I found this to be one of the best books out there on risk and crisis communication. The author succinctly presents a wealth of practical information and tips. This book is as useful for newcomers to the field, as well as those who have weathered many a crisis. In addition, its universal advice applies to all organizations--whether you are in industry, government, education, sports, or non-profit. I've bought copies for all my staff!
Book Description
This book has two aims. First, to consider how risk, crisis and security, may be linked in an organisational context. Second, to review the role of, simulation and gaming in responding to these phenomena. Historically, risk has been an established concept of academic interest for some time in both the pure and social sciences. Risk however, remains a subject of intense social and political controversy. How we manage risk appears to dominate every debate from providing social services such as health, transport and public safety to the regulation of corporate activity. Debates about the theory and practice of security management are less developed. This book will inform the debate by considering the relationships between risk and security.
- Includes case studies such as the Kings Cross underground disaster, September 11, Hong Kong race track fire, Arthur Anderson and London ambulance computer failure
Download Description
This book has two aims. First, to consider how risk, crisis and security, may be linked in an organisational context. Second, to review the role of, simulation and gaming in responding to these phenomena. Historically, risk has been an established concept of academic interest for some time in both the pure and social sciences. Risk however, remains a subject of intense social and political controversy. How we manage risk appears to dominate every debate from providing social services such as health, transport and public safety to the regulation of corporate activity. Debates about the theory and practice of security management are less developed. This book will inform the debate by considering the relationships between risk and security. Includes case studies such as the Kings Cross underground disaster, September 11, Hong Kong race track fire, Arthur Anderson and London ambulance computer failure
Customer Reviews:
Too academic with little practical value .......2007-08-23
Tons of definitions and quotations. Few insights and solutions. Dull writing and quite disorganised. It's like a dissertation of an undergraduate who wants to impress the world about how knowledgeable he/she is, though this is the work of a professor. If not for the four case studies, I would have rated it a one star.
Most complete social introduction to risk and crisis management.......2006-08-01
This book is an absolute must for students and practitioners. It gives very clear explanations of a large number of concepts and theories relevant to risk and crisis management and a sound underpinning for anyone who needs to organise training and exercises. The case studies are a very useful addition and in particular the case study on Natwest Bank is a very interesting example of business continuity in a financial institution.
Average customer rating:
- Good for MBA students - not for practitioners
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Risk and Crisisi Management in the Public Sector (Routledge Masters in Public Management)
Lynn Drennan
Manufacturer: Routledge
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Binding: Paperback
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ASIN: 041537815X |
Book Description
A particular feature of modern, post-industrial societies is their growing awareness of risk and crisis management. This book's main theme is therefore the context, concepts and practice of risk and crisis management in the public sector in Western, notably European, and Asia Pacific countries. Relating to extraordinary phenomena, the term `risk and crisis management', covers such events and incidents as:
- natural catastrophes (earthquakes, hurricanes and floods)
- terrorist attacks (Bali, New York, Madrid)
- corporate failures (HIH, Enron, WorldCom)
- threats to human and animal welfare (SARS, Foot and Mouth, BSE)
- critical incidents (bushfires, rail crashes, aviation accidents, mass shootings)
- environmental degradation (rain forests, ozone layer, oil spills)
- policy failures (UK Poll Tax, Aboriginal and Torres Straight Islander Commission, public-private partnerships).
The public sector, at both national and sub-national levels, plays a crucial role not only in the management of such extraordinary events as these, but also in anticipating and preparing for the `unthinkable'. The book links theory and practice, with the specific aim of equipping public managers and those studying public management with the necessary knowledge and skills to manage risk, and effectively deal with crises.
Customer Reviews:
Good for MBA students - not for practitioners.......2007-06-20
Book Review:
RISK AND CRISIS MANAGEMENT IN THE PUBLIC SECTOR
By Lynn Drennan & Allan McConnell, 2007 Routledge, Abingdon: England
Lynn Drennan is CEO of ALARM, the UK national forum for risk management in the public sector. Allan McConnell is Senior Lecturer in Public Policy at the University of Sydney. Their intention when writing this 240 page soft leaf book was "to explore both the theory and practice of risk and crisis management from an organisational and a public policy/management perspective". They wanted to help students and professional practitioners understand the complexities and contradictions of risk and crises rather than put together a "how to" book to manage risks and crises.
This is a well written textbook that follows the Routledge Masters in Public Management format. It uses learning points, text boxes, annotated reading and student questions. There is an overview of the area, a critical approach to the practise in public services and exercises to support reader learning. The book covers the nature of risk and crisis; drivers for risk and crisis management; assessing risk; responding to risk; contingency planning and crisis preparedness; managing the acute phase of a crisis; holding decision-makers to account and learning from failure after a crisis; and global trends. It's enlivened by a wide variety of case studies taken from around the world.
This type of format works well for those who like to learn in a paint-by-numbers way; and it makes an excellent primer for generalists or line managers early in their careers (especially if used as part of a broad but not too deep management education programme like an MBA).
However, the book's strengths for students and generalists are also weaknesses for practitioners because I didn't find it engaging, insightful or practical. It is dry reading - like a book length literature review. I doubt that many practitioners will find it helpful for much more than a quick revision of their knowledge and references for further reading.
The first two chapters are pretty much "Definitions and Drivers for Dummies". The third chapter discusses at a high level techniques very familiar to practitioners, as well as perception of risk and acceptable v. tolerable risk. Successive chapters follow the same path - a worthy but dull once over lightly.
The crisis management part of the book steps up half a gear. "Managing the acute phase of crisis" differentiates between the symbolic-political aspects of representing the response effort and the operational demands of getting things done on the ground. Unfortunately the discussion stops at a very high level just when it gets going, dangling interesting themes such as the psychology of response to crises, and "communication pathologies" tantalisingly out of reach. Similarly, the chapter discussing "After the Crisis" introduces some stimulating ideas but it stops before going very far. I am sure that most people working in the public sector would like to learn much more about the notion that "sceptical search for truth is bound before long to collide with established norms and authority".
On page 204 a quote is taken from the 9/11 Commission on what was wrong with the government agencies that allowed the attacks on the World Trade Centre: "the most important failing was one of imagination". I think the same is true of this book:- it is worthy and full of good intentions but as far as this practitioner is concerned, it missed the point.
Average customer rating:
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Business Continuity and Disaster Recovery for InfoSec Managers
PhD, CISM, John Rittinghouse , and
PhD, CISM, CISSP, James F. Ransome
Manufacturer: Digital Press
ProductGroup: Book
Binding: Paperback
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Disaster Recovery Handbook, The: A Step-by-Step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets
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Business Continuity Planning Methodology
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High Availability and Disaster Recovery: Concepts, Design, Implementation
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CISA: Certified Information Systems Auditor Study Guide
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Disaster Recovery Planning: Strategies for Protecting Critical Information Assets
ASIN: 1555583393 |
Book Description
Every year, nearly one in five businesses suffers a major disruption to its data or voice networks or
communications systems. Since 9/11 it has become increasingly important for companies to implement a
plan for disaster recovery. This comprehensive book addresses the operational and day-to-day security
management requirements of business stability and disaster recovery planning specifically tailored for the needs and requirements of an Information Security Officer.
This book has been written by battle tested security consultants who have based all the material, processes and problem- solving on real-world planning and recovery events in enterprise environments world wide.
John has over 25 years experience in the IT and security sector. He is an often sought management consultant for large enterprise and is currently a member of the Federal Communication Commission's Homeland Security Network Reliability and Interoperability Council Focus Group on Cybersecurity, working in the Voice over Internet Protocol workgroup.
James has over 30 years experience in security operations and technology assessment as a corporate security executive and positions within the intelligence, DoD, and federal law enforcement communities. He has a Ph.D. in information systems specializing in information security and is a member of Upsilon Pi Epsilon (UPE), the International Honor Society for the Computing and Information Disciplines. He is currently an Independent Consultant.
· Provides critical strategies for maintaining basic business functions when and if systems are shut down
· Establishes up to date methods and techniques for maintaining second site back up and recovery
· Gives managers viable and efficient processes that meet new government rules for saving and protecting data in the event of disasters
Book Description
Organizational Crisis Management: The Human Factor offers theoretical background and practical strategies for responding to workplace crises. Responding to a paradigm that focuses on the operational aspects of continuity to the detriment of human factors, this volume provides a comprehensive understanding of the unavoidable yet often complex reactions of workforces to a wide array of organizational disruptions. Based upon the author's vast experience in the field, this book is a "nuts and bolts" resource that you can immediately apply to a wide range of organizational environments. Following an analysis of the workplace as a social milieu, this text offers a methodology for assessing the impact of various crises, and examines pre-incident mitigation planning. It explores the psychological reactions of individuals and groups who have experienced crises, investigates the impact of the workplace displacement, and examines pre- and post-transition strategies. The book looks at the legal and security aspects of workplace disruption, and details the specific services, programs, and interventions that should be in place prior to any event. It concludes by providing guidelines for working with the media, emergency management agencies, and behavioral health services.
Customer Reviews:
Practical Insights & Advice.......2006-05-11
Dr. Lewis was a key resource in developing the plan for Merrill Lynch to reoccupy its world headquarters after the September 11th attack at the World Trade Center. His insights and expertise are now available for all responsible leaders to read and apply before disaster strikes. Most importantly Dr. Lewis educates us about the critical need to build and maintain a healthy organization in advance of crisis. This is perhaps the most important form of crisis management. His insights on "passive traumas" and how they impact people and business results are key to truly understanding how to lead an organize in today's environment. An insightful, practical resource for leaders of all organizations.
Leo F. Flanagan, Jr., Ph.D.
Former Director of Global Leadership, Merrill Lynch
President, Flanagan Consultants, LLC
Book Description
"Clearly written and sympathetic without taking sides, this book could really make a difference for your company if the unexpected happens." -- Marketing Business
Books:
- Dignity of Difference: How to Avoid the Clash of Civilizations
- Edie Factory Girl
- Environmentally Conscious Manufacturing (Environmentally Conscious Engineering, Myer Kutz Series)
- Femininity in Flight: A History of Flight Attendants (Radical Perspectives)
- Founders at Work: Stories of Startups' Early Days
- Fundamental Methods of Mathematical Economics
- Global Woman: Nannies, Maids, and Sex Workers in the New Economy
- Globalization and Its Discontents: Essays on the New Mobility of People and Money
- Globalization and Its Discontents: Essays on the New Mobility of People and Money
- Has Globalization Gone Too Far?
Books Index
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Managing Crises Before They Happen: What Every Executive And Manager Needs to Kknow About Crisis Management
Crisis Management: Mastering the Skills to Prevent Disasters (Harvard Business Essentials)
Harvard Business Review on Crisis Management (A Harvard Business Review Paperback)
Crisis Management: Planning for the Inevitable
You'd Better Have a Hose If You Want to Put Out the Fire: The Complete Guide to Crisis and Risk Communications
