Book Description
Brings together the disciplines of economics, political science, law, and ethics to address a class of management issues of growing importance to the performance of companies. Provides conceptual frameworks for understanding issues in the environment of business and their development; strategy formulation; analysis of the news media; political analysis; the economics and politics of government intervention in markets (regulation, antitrust, and torts); the economics and politics of international trade; the political economy of countries; and ethical analysis and decision-making. For all business professionals, including managers looking to enhance their knowledge of an ever-changing, increasingly global field.
Customer Reviews:
Business and Its Environment (5th Edition).......2006-07-19
This book is an easy read. It has tons of useful information. I would recommend this book.
New Edition is Better.......2005-12-05
There is a new edition (the fifth) for this book, and it is better than the edition shown here. While avoiding a polemical view, Baron illustrates business ethical priciples with very poignant examples and stories. The case studies are very up to date and fun to read. More than that, though, the case studies can form a basis for classroom debate and discussion which not only brings the material to life but also promotes critical thinking and articulation among students.
I liked it very much, and recommend it highly.
The book for dilettante readers.......2002-01-21
The author provided some good examples demonstrating a picture of business and its environment. People who have exposed to Industrial Organization (or at least some levels of application of game theory) will get bored of all arguments without mentioning anything about its quantitative aspect.
The book for dilettante readers.......2002-01-21
The author provided some good examples to demonstrate some business's environments. The book is very readable. You will get bored if you have exposed to industrial organization or some applications of game theory.
Pretty Easy Reading.......1999-05-30
I've read a good chunk of this book during a B-school elective on non-market strategies, and found it imparted some valuable information. It's not very prescriptive if that's what you're looking for. But it made me feel like I got something out of the class despite an unstellar professor.
Book Description
A book that readers new to the subject can actually understand, this non-intimidating treatment about very complex subject matter contains cases that are extremely topical and interesting. The emphasis is on ethics, allowing readers to identify the values that influence how cases are decided. Authored by experts in the field, this exciting compilation of today’s hot-button issues will prove an excellent introduction to business and legal issues.
The legal environment of business is thoroughly treated in an extremely reader-friendly manner; various topics include: the American legal system, dispute resolution, constitutional principles, cyberlaw, white-collar crime, contracts, sales, product and service liability, the law of property, agency law, labor-management relations, environmental law, securities trading and issuance, antitrust laws, and debtor-creditor relations.
An excellent desk reference for the legal departments of any business, this book also provides an interesting read for anyone interested in business and ethics.
Book Description
Featuring an ideal balance of managerial issues and quantitative techniques, this new Fifth Edition of Russell and Taylor's comprehensive introduction to operations management keeps pace with current innovations and issues in the field, particularly those related to the impact of information technology and the global business environment on OM. The authors present the concepts clearly and logically, and help students see how OM relates to real business.
Russell and Taylor recognize that many students struggle with the quantitative material in their Operations Management course. That's why their text offers extensive collection of exercises and solved problems, along with outstanding problem-solving support, including eGrade Plus. eGrade Plus links problems from the book to relevant sections in an online version of the text, and provides opportunities for practice and a quantitative survival guide.
Customer Reviews:
we had to buy it its a required text.......2007-03-13
I really can't say that there is anything new here but it covers the basics well.I liked the cover
Book Description
BUSINESS: ITS LEGAL, ETHICAL AND GLOBAL ENVIRONMENT offers the most integrated approach to Legal Environment on the market - thoroughly exploring the intersection of law, business strategy, and ethics illustrated by emphasizing applications (nearly 300 real-world applications throughout the text). In addition to a providing very thorough coverage of the law, the book consistently applies legal concepts within a business context through a wealth of pedagogical devices, demonstrating to students on nearly every page the clear relevance of the material to issues they will face in the real world. This text fulfills current curricular and AACSB accrediting standards.
Customer Reviews:
FAST SHIPPING!!!.......2007-09-10
My textbook was in a great condition and when they said fast shipping, they meant FAST SHIPPING! I recommend this seller to everyone because they are excellent in providing the best service that I have ever encounter on the website. Thanks!!!
Quite Comprehensive.......2006-03-17
This text offers great details, but I did not rate it as 5 stars because (1) when searching for content, it is difficult to see the key words in the text and (2) the case studies are well selected, but since they are inserted throughout the chapter, it is challenging to determine where the case ends and the author's content begins.
Overall, I would recommend the Jennings text and will keep a copy on my shelf.
Good enough.......2005-09-12
The book was damaged but it looks like its the post office job because the envelope used to cover the book was damaged as well. Besides that, the transaction was good
15 days to tell us they didn't have the book........2004-11-16
I ordered the book from them on Nov1. On Nov 15 I called and they told me they didn't have it. The money was returned by Amazon.
Overall, I recommend it........2001-09-04
This book was assigned to one of my MBA classes. The book itself was a good source of reference not only for my business law class but also to other two classes. The book's language is simple and easy to understand. The only flaw I found about this this book was that some cases were complex and I had to refer to actual law books and regulations. Overall, I recommend this book.
Book Description
INTERNATIONAL BUSINESS LAW AND IT'S ENVIRONMENT, 4th Edition employs a comparative approach that emphasizes private law and facilitates effective managerial decision-making. The authors balance the legal challenges of doing business in developing and non-market-economy countries with the economic and political issues that commonly arise.
Customer Reviews:
It is an excellent book for international lawyers.......1998-09-29
This book contains a concise explanation of every day problems regarding foreign transactions, together with an explanation of the Common law system specially in United States, this book concentrates pertinent cases for each of the subjects explained in it.
Book Description
A true landmark in legal education, Anderson's Business Law and the Legal Environment has long guided learners to a practical understanding of business law.
Customer Reviews:
Excellent reference book!.......2007-09-02
I purchased Anderson's Business Law (18th Edition) for my wife as she is a business owner. The book is a beefy college textbook and made with quality paper. Its use of color throughout the text made it easy to read and find a section within the book. The book provides case examples, sources, and website references for each section of law it covers. This book was actually very interesting to read. I highly recommend this book for the small business owner and those who have an interest in the law.
Simplicity.......2006-08-26
This book provides an easy to read, plenty of examples look on complex ideas like law, rules and contracts to name a few. Laws does not have to be complicated with this book.
Book Description
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Move your files to a new computer, or get your old PC ready for Vista
The thing that's made Windows For Dummies so successful is that it's packed with the basics you need to make Windows work. This book gets you through all the Windows Vista tasks and tripwires, including starting programs, finding files, navigating the new see-through interface, staying safe while you cruise the Internet, and much more.
Discover how to
- Find files when they're hiding
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Customer Reviews:
Windows Vista for Dummies.......2007-09-27
I had just bought a new computer with Vista as the o/s. Since I knew nothing about Vista and in the world of computers I am a dummy I immediately thought of this series "for Dummies" books.
I puchased it from Amazon and it was delivered within the week...even before the computer which I bought arrived. The book is very useful and Amazon is great.
This dummy appreciates plain talk.......2007-09-18
As with all the "Dummies" books I like the way Andy separates the wheat from the chaff by telling you up front which things you really need to know, and which things are nice to know but not necessary. He presents the information in easy to understand plain language and includes enough humor to keep it interesting. I find myself reading on screen help and then referring to "Dummies" to see what it really said.
Windows Vista For Dummies.......2007-08-24
The book has been a tremendious help in navigating thru the Windows Vista format. without it I was ready to chunk the computer.
A MASTERFUL COVERAGE .............2007-07-19
MOVING FROM XP PRO WAS A DIFFERENT EXPERIENCE FROM PREVIOUS
ONES. ... I AM SUCCESSFUL IN FINDING ANSWERS TO MY PROBLEMS
... WILL TAKE AWHILE TO GET THRU MY DUMMY BOOK, BUT I AM SURE MOST ANSWERS ARE IN THERE.
KEN BRONSON
Vista Vs. XP.......2007-06-12
I was pleased with Andy's xp for dummies so I bought this one mainly for help installing old xp programs on vista ,but found very little help in that department.The rest of the book is very informative,but if you own the xp book you won't be impressed.
Book Description
WEST'S LEGAL ENVIRONMENT OF BUSINESS is the #1 text for this course--setting the standard by delivering comprehensive, authoritative, and cutting-edge coverage in an interesting and accessible format. Its recipe for success includes the same "black letter law" flavor as its #1 Business Law counterpart, West's Business Law, but with a more specific focus on current topics like ethics, government regulation, and administrative law. Updated and expanded teaching materials, including the new West's Legal Environment NOW online assignment administration tool, keep this text unmatched in its ability to support the key objectives of the course.
Customer Reviews:
love it.......2007-01-04
fast service. Recieved it in one day. The book in great condition, can't ask for more
Book Description
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.
Customer Reviews:
Unbelievably good.......2007-01-12
It's hard to explain just how good this book is, but I'm going to try.
When I first ran across this book (late '90s), I had no prior call center analytic experience, but used this book to save my company over $4 million a year. It explains the basics of call center management, analytics & behavior so simply and effectively that you are likely to make huge value changes just by implementing those basics.
If you are already a call center whiz, and your company's call center are running smoothly with excellent customer service levels, there is still value here, but it's modest.
If your company is NOT doing its blocking and tackling, with repsect to its call centers, then this is a gold mine.
It literally is the highest ROI book I have ever purchased in terms of time and money.
Wow! So This is How Call Centers Work!.......2002-08-22
I've generally been an IT Director and Project Manager, so I read this book to get a better idea of my customers' needs. I was pretty excited to discover that there's at least one good summary of what call centers do and how they do it. For my own sake--and perhaps yours--here's my summary of Brad and Julia's summary:
1. Incoming call center management is the art of having the right number of skilled people and supporting resources in place at the right times to handle an accurately forecasted workload, at service level and with quality.
2. Though average call load may be predictable, calls arrive randomly--which means that they often bunch up.
3. A service level is defined as "X percent of calls answered in Y seconds", not as "X percent answered" or "Average Speed of Answer". (The ASA is skewed by the bad times when calls bunch up.) Abandonment rates matter, too, but fixing abandonment problems usually means fixing service levels.
4. Service level and quality don't conflict. If you try to fix service level with poor quality, it comes back to bite you with more calls and demoralized reps.
5. A good forecasted call load--including talk time, after-call work, and volume--is critical for budgeting people and circuits. Often, a good forecast should predict load by the half hour, using previous data, knowledge of upcoming plans, and good judgment.
6. To determine staffing needs, use a variation of the Erlang C formula. Its input is the number of reps, number of callers forecasted, and the time to serve each caller; its output is a prediction of waiting time. (Even better, add an input for response time, and you'll get the percentage who'll wait longer than that!) If agents have different skills, you'll need forecasts and calculations for each set of agents.
7. More staff, less waiting, fewer phone lines for people on hold. Less staff, more waiting, more phone lines. Formulas exist for phone lines, too.
8. Not everyone scheduled is always working on customer service. Schedule accordingly. Be clever about work schedules to get the right number working at the right time. Service level results tell you whether you got it right.
9. If you have too few reps on duty, queues get long (service level goes down), more circuits are needed, and customers get frustrated, sometimes abandoning the call. If you have too many reps on duty, you spend too much paying for them to wait.
10. Give senior managers good reports, but make sure they understand the points above.
11. Monitor the number of calls in the queue and the longest current wait. Service level and other metrics tell more about the past than the present. Be ready with plans for unexpected load (reassigning, rerouting, delay announcements, busy signals).
12. There are lots of tools and graphs to measure aspects of quality. Use them to identify root causes, not beat your employees. Reps should adhere to schedules, and do good work. Use monitoring capabilities to coach. Measuring based on "calls per hour" is unreliable, and invites cheating.
13. Customers are getting more demanding, automated systems are taking the easy calls, so reps have to be better trained and more skilled.
14. Create a good environment that uses technology well.
The book was written in 1997, and I don't know whether it's been updated. The authors have some commentary about email-based, web-based, and CTI-based systems, but the next edition might want to say more about the similarities and differences between those and the traditional call center.
Overall, I'm happy to understand more about the math and science behind this discipline. As another reviewer commented, it's clear that IT Help Desks have something to learn from the Call Center experience.
Call Center Management ~On Fast Forward.......2002-08-07
We were in the process of re-organizing our call center and based on the excellent reviews that I read, I choose this book. Well, the reviews were right. This book is excellent. It is very well written and explains all aspects of organizing and analyzing a Call Center. We have ordered a total of 6 copies and they are being utilized by the V.P. of Operations, Operations Manager, IT dept, and the Customer Service Dept.
Comprehensive handbook for management.......2002-07-10
The perfect book for the people that are managing the call centers. Especially when call center is just a part of your responsibility and you need a comprehensive and ehhaustive in-depth description of call center activities. Great book. Good for both excecutives to understand what the call center managers are doing (even in terms of languages they speak, very usefull, if you are not able to undestand sometimes the cc managers you need the book) and call centers managers in order to understand how to present their work to the executives.
Excellent book to get started and graduate yourself.......2002-06-03
This is excellent book to get started on concepts, key metrics in call center. I really liked the writting style and the way author has explained different concepts. I had no background in call center and I could comprehend almost all the concepts in this book.
I would recommend this book to any one who wants to know concepts, metrics and KPI within a call center environment.
Books:
- Carved in Sand: When Attention Fails and Memory Fades in Midlife
- Competitive Advantage of Nations
- Consumed: How Markets Corrupt Children, Infantilize Adults, and Swallow Citizens Whole
- Corporate Warriors (Cornell Studies in Security Affairs)
- Cost-Benefit Analysis: Concepts and Practice (2nd Edition)
- Cracking the AP Economics Macro and Micro Exams, 2006-2007 Edition (College Test Prep)
- Crisis in Organizations II
- Dignity of Difference: How to Avoid the Clash of Civilizations
- Edie Factory Girl
- Environmentally Conscious Manufacturing (Environmentally Conscious Engineering, Myer Kutz Series)
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Fundamentals of Cost Accounting
Death by a Thousand Cuts: The Fight over Taxing Inherited Wealth
Legal Environment of Business: A Critical Thinking Approach (4th Edition)
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