Book Description
Updated to include new communication technology and its unique issues
For more than 50 years, The Gregg Reference Manual has been recognized as the best style manual for business professionals and students. The basic rules that apply to the most frequent problems are covered as thoroughly as the fine points of the problems that occur less often. The colorful examples and illustrations offer easy-to-follow models to help resolve the difficulties encountered in everyday communications from e-mail messages to formal reports. New features include:
- Up-to-date coverage on dealing with online source material and precautions to observe when citing electronic material
- New searchable index: the website accompanying the book allows the reader immediate access to definitions and information on specific topics
- Updated e-mail rules and expanded plagiarism coverage to meet the needs of changing technology
Customer Reviews:
Great Product, Great Seller.......2007-10-19
Item came to my home in perfect condition, half the price of what it would have cost me @ the campus bookstore. Thanks again. Awesome experience doing business with this seller. Thanks
very good, well-written manual. it is a must!.......2007-10-11
I think that this product is truly a must for anyone taking business english classes, anyone working at an office, or anyone teaching an english class. this is the best manual there is!
Gregg Manual.......2007-07-25
The Gregg Manual is outstanding and any office worker - whether secretary or the boss, needs it to be sure that letters and documents are perfect. It's a little pricey but worth every penny.
Not For Beginners..........2007-06-12
This book is not really geared for the beginner; it is for those who have a decent/modest/working command of the English writing/language with a basic understanding of sentence structure but need tweaking here and there to help perfect their skill. It covers EVERYTHING from punctuation, tense and subject agreement, spelling, word use--everything that goes into writing. The book is very busy in that it is LOADED--it covers everything you need to write properly/correctly. The book's section-numbering-system might be a bit of a tickle, but give it a scratch and you'll be on your way. The numbering system helps you locate/move from one area of grammatical treatment to another quickly; it allows this full coverage monograph to be printed into a portable size book. There are no "filler text", no speeches, no stories, no editoralizing--just concise writings on proper writing. It also provides clear examples, valuable notations, and alternative sentence formations. You WILL get your $ worth! (I didn't have time to check the book for this review, so mistakes are mine. ;>)
Great General Reference for Writers and Editors.......2007-05-09
I am a medical editor so my Bible is the AMA guide, but I needed a more general reference for my regular grammar/English queries. A co-editor who has been relying on and loving his Gregg Manual for years recommended it to me. His recommendation proved most helpful because so far, this book is great. I have yet to have a grammar question the Gregg Manual couldn't answer. It's great for editors and writers regardless of industry, and would be helpful for students as well.
Book Description
Information and Solutions for Today's Telecommunications Systems
Regardless of your industry, you’ll find James Harry Green’s The Irwin Handbook of Telecommunications Management, Third Edition an authoritative how-to solutions manual for every telecommunications management question. Now comprehensively revised and updated, this classic resource provides hands-on techniques for understanding today's major technological changes -- and incorporating them into your organization's telecom strategy. Covering the entire spectrum of 21st century telecommunications, the Handbook makes it easy to locate, understand, and implement:
* Long-range planning, feasibility analysis, and forecasting
* The selection and management of telecom equipment and services, writing and evaluating responses to RFPs, managing long distance services, and more
* Management of a telecom facility -- including PBX and key telephone equipment, automatic call distributors, voice processing equipment, local area networks and Internets, wide area networks, convergence, and video and audio conferencing equipment
* Specific techniques for effective cost containment
* Telecommunications operations -- from fraud and disaster prevention to project management, quality control, security and more
Customer Reviews:
Catherine Harris - Great Book.......2004-09-13
The author does a great job at providing the information necessary for Teleocommunications Management. I'm a manager with SBC a large telco in St. Louis. The only item I see missing from this book as with other books is the importanace of the ability to manage management. As a telecom manager, I'm not very good at managing people or admitedly have much knowledge of telecom, but I'm great at managing my management which has allowed me to progress. This book needs to not only reflect the managerial concepts of technology, but of salesmanship and the real world scenerios I run into every day. I do however feel this is a great reference for general telecommunications information and would recommend people read it.
A great book of enterprise telecommunication system design.......2001-08-30
I think the book covers a complete discussion of every telecommunication facility development topic. The book starts from basic issues, such as selecting equipments and using them, to the cost analysis of develop the system. This makes the book comfortable for telco manager who never did business telecommunication system development before. I think this book is perfect for every telco manager. This book is, I think, also suitable for engineers and technicians to open and broaden the cost analysis of systems developed. I think the author is an expert in enterprise telecommunication system design and knows what he is doing.
As a courtesy, I attach the correct table of content...
Part 1: Principles of Telecommunications Management and Planning
Introduction to Telecommunications Management, The Telecommunications Act of 1996, Telecommunications Strategic Planning, Current and Long-Range Planning, Feasibility Analysis, Forecasting Telecommunications Services
Part 2: Selecting Telecommunications Services and Equipment
Developing Requirements and Specifications, Writing Requests for Proposals, Evaluating Responses to Requests for Proposals, Managing Long-Distance Services, Selecting Local Exchange Services, Managing Internet Services, Wiring Plans and Equipment Rooms
Part 3: Managing Telecommunications Facilities
Managing PBX and Key Telephone Equipment, Managing Automatic Call Distributors, Managing Voice Processing Equipment, Managing Local Area Networks and Internets, Managing Wide Area Networks, Managing Video and Audio Conferencing Equipment, Managing Convergence
Part 4: Telecommunications Cost Control
Controlling Telecommunications Costs, Benchmarking Telecommunications Results, Contracting and Outsourcing, Sizing and Optimizing Voice Circuits, Optimizing Data Network Bandwidth
Part 5: Operations Planning and Execution
Developing a Telecommunications Operations Plan, Disaster Prevention and Recovery, Cutover Planning and Management, Telecommunications Project Management, Resale of Telecommunications Services, Controlling Telecommunications Quality, Managing Telecommunications Security, Preventing Toll Fraud, Network Maintenance and Testing, Network Management Systems
Appendixes
Book Description
From the editors at the world-renowned Associated Press, a guide to the proper use of punctuation--from the apostrophe to the semicolon.
More people write for the Associated Press than for any other news service, and more writers take their style and word-usage cues from this world-famous institution than from any other journalism source. In the no-nonsense, authoritative tradition of the best-selling AP Stylebook, the top editors at the AP have now written the definitive guide to punctuation. From the when and how of the ampersand to the rules for dashes, slashes, and brackets; from the correct moment for the overused exclamation point to the rules of engagement for the semicolon, The AP Guide to Punctuation is an invaluable and easy-to-use guide to the most important aspect of clear and persuasive writing.
Customer Reviews:
The gold standard.......2007-07-26
For journalists, the AP style guides are pretty much the gold standard (or silver, depending on your economic policy leanings). With so much terrible grammar and punctuation, and often lack of punctuation, present in today's world, this is a must-have for aspiring writers, especially journalists.
Decent reference.......2007-01-11
There's no mystery here, and it's not intended to be a grammatically pristene work of art. It is, after all, a 96-page reference manual. If you are used to writing/editing literary and academic styles and need to refresh your memory on the punctuation variables in journalistic writing, this is an easy point-to reference that won't take up any more of your precious time than absolutely necessary.
Full of mistakes.......2005-03-03
It appears that some fool edited the cautionary examples for correctness. (p. 34) The grammar is poor ("verboten" as a noun? (p. 85)), and the usage is non-standard (Commas are "trundled out"? (p.37)). Some passages are self-contradictory ("With Adjectives, p. 37).
This book is not a total disaster, but I can hardly recommend it.
Efficient and entertaining, but slim for my personal taste.......2004-05-03
Written with lively and direct prose, Rene J. Cappon's guide to punctuation succeeds in being a useful resourse for the busy journalist. No reader need fear about getting bogged down in the finer points of periods. If such a situation threatens to occur, Capon is quick to suggest a workaround. This leaves the stickiest questions even stickier, a real prickle for someone as persnickety as me. But for the journalist, or journalism student, I heartily recommend it.
To those looking for a deeper understanding of punctuation, I caution against this slim tome. Organized into seventeen chapters by punctuation, some of them no more than a half of a page ('The Ampersand') and some as many as sixteen ('The Comma'), the AP GUIDE TO PUNCTUATION lacks the philosophical depth and historical background of recent bestseller EATS, SHOOTS, & LEAVES as well as the dry grammar books of days past. The examples, while fun, are not nearly as comprehensive as one expects in any book that bills itself as a reference.
By way of example, here is the entire entry for Irregular Plurals under 'The Apostrophe':
---
Irregular plurals also take the apostrophe: children's hour, women's rights, gentlemen's traditions, men's club, and so do nouns that are the same in singular: the single moose's antlers, the deer's track, the two corps' travels. The apostrophe stays whether the meaning is singular or plural.
---
No mention is made that it is preferable to disambiguate the singular and plural in such cases. Especially in journalistic writing, where clarity and simplicity are the twin grails of good style.
A dedicated journalist might prefer a true grammar of the English language or the complete and comprehensive AP STYLE BOOK. While they may be dry, they will certainly go a good deal further in answering the questions that arise in all aspects of writing.
A Graceful, Witty Guide to Punctuation.......2003-12-11
As a professional editor for nearly two decades, I heartily recommend this book. Cappon's writing is clear, funny, and creative, and he makes the nuances of punctuation memorable. His reasoning is logical, and his explanations and examples are very helpful. Interestingly, though this is an Associated Press publication, some of the style differs from the official A.P. Stylebook. So if A.P. is your background, be aware of this.
Cappon is a terrific writer, and anyone else who writes would benefit immensely from this lucid guide to punctuation.
Book Description
Well-known author and consultant Howard Shenson shows consultants, educators and trainers how to enter and flourish in the lucrative and fast-growing seminar business--an estimated 3-to-4 billion industry. Covers everything from choosing a topic and developing a program to targeting a market, pricing and promotion. Provides practical details on selecting facilities, writing brochures, advertising, using direct mail, add-on materials and much more. Features checklists, tables and sample forms that help make planning easy and efficient.
Customer Reviews:
Very dated.......2007-07-30
While this book gives a good starting point for a seminar newbie, it is quite hampered by its dated material. All statistics and pricing examples are from the late 1980's. There is no recognition anywhere in the book that the Internet exists, PowerPoint can be used in presentations, etc. For instance, you are warned against using carbon copy paper. Hello? Good in 1990, but needs a serious and thorough updating to reflect current trends and technologies.
Dated but very good.......2006-06-26
This is a good introductory book for those that need to develop and promote successful seminars and workshops. The book covers what one needs to know about developing a program, market testing, setting the right fees, marketing, promotion, advertising and publicity. The reader is provided with useful practical tips and advice that I have used to good effect.
The book is well written in simple English that is easy to follow and understand. Despite the book being a bit dated, the advice it provides is still relevant and very useful and practical. Even the veteran has something to learn from this excellent book.
Those who wish to capitalize on the growing business of seminars, workshops, conferences and training classes are recommended to read this book for guidance and directions.
Very good service........2005-09-17
Book was sent in a timely manner and I received it in good shape. Thanks.
Great information.......2004-06-23
This book is one of the important books on this topic. I have included this book in my personal library and have referred many people to this book.
Early in my business I provided "public" seminars and this book provided some great advice and tips.
Lenny Laskowski, professional speaker and author of the book, "10 Days to More Confident Public Speaking" (Warner Books)
Reference Only.......2002-03-27
This book has lots of really good information. This is a great reference tool.
Average customer rating:
- SMART Facilitation - A very good read
- Good book to teach facilitation techniques
- An Excellent Resource!
- Best book on facilitation I've read
- Great Book For The Executive Suite
|
The Secrets of Facilitation: The S.M.A.R.T. Guide to Getting Results With Groups
Michael Wilkinson
Manufacturer: Jossey-Bass
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| Qualifying Textbooks - Fall 2007
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ASIN: 0787975788 |
Book Description
The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, mediators, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. He shows how anyone can use these proven group techniques in conflict resolution, consulting, managing, presenting, teaching, planning, selling, and other professional as well as personal situations.
Download Description
The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. He shows how anyone can use these proven group techniques in managing, presenting, teaching, planning, selling, and other professional as well as personal situations.
Customer Reviews:
SMART Facilitation - A very good read.......2007-07-24
Well written -- brief and to the point. Valuable even if you only read the first and last chapters. If you think you want to work on Facilitation skills -- get this book!
Good book to teach facilitation techniques.......2007-05-25
This book starts with good real time situations to describe the common problems in facilitation and how to overcome them. It helps both beginners and serious facilitators. Through a series of real life examples it teaches the best practices for effective facilitation.
An Excellent Resource!.......2007-02-13
I am the Principal of Cohesion Inc, a marketing & business consulting organization, and also a part-time course director in the marketing faculty of the Schulich School of Business, York University in Toronto, Canada.
Facilitation is an important part of my work and teaching, and as such I regularly review literature on this subject to discover new insights and techniques with which to experiment.
Whether you are new to facilitation or already an experienced practitioner, this book will serve as an excellent resource to build your skills in this area.
Best book on facilitation I've read.......2006-01-29
This is a wonderful, practical, well-written book, with 60 facilitation secrets that are worth far, far more than the price of the pages. In fact, I learned more from this book than I did from a nationally recognized Advanced Facilitation course for $1700.
The chapter on consensus-building, which introduces 4 common techniques for building consensus (Delineation, Strengths and weaknesses, Merge and Weighted Scoring) I found particularly useful. The 6 high-level agendas for common facilitated sessions (among them process improvement and issue resolution) are a must for every facilitator.
I would recommend this book most highly for facilitators who want to build on their existing skills rather than as an introduction to the field, as some of the secrets (those related to dealing with dysfunctional behavior, for example) assume some foundational facilitation skills. However, anyone interested in the field would benefit greatly from the secrets in this book. A truly great addition to the facilitator's library!
Great Book For The Executive Suite.......2005-06-02
The Secrets of Facilitation is a great book for facilitators, from those about to facilitate their first session to those of us who have been practicing for over 25 years. I counted over 200 Post-Its and notes in my copy. Beyond what we facilitators gain, the "secret" of The Secrets is the value this book will have to those in Executive Suites and serving on Boards.
All leadership teams are searching for new leaps in productivity. They are lean as can be, yet uncomfortably aware that the majority of ideas delivered by consultants (60%, 75%%, 90%+?) come from their own people. They need an alternative. Their answer lies in the first secret revealed by Michael Wilkinson, "You can achieve more effective results when solutions are created, understood, and accepted by the people impacted." The rest of the book reveals how to do so. Now executives can choose to use in-house facilitators and their own people to develop and deliver the majority of solutions, and outside facilitators and top talent consultants only when truly needed.
Most executives I meet have experienced a session of the caliber delivered by a true Master Facilitator like Michael. Many can recall exciting, highly successful sessions facilitated by a real professional. What they've lacked is confidence that similar successes can be repeated consistently. The Secrets of Facilitation reveals a set of skills that can be learned and can permeate any organization. Michael's efforts in researching, teaching, and now writing this book will accelerate the adoption of facilitation as a core approach for leaders in any organization.
I only know Michael from participating in sessions he's facilitated, my recent association with the International Association of Facilitators, and through reputation of even some of my own favorite clients who recommend him as "The Best". Even so, yes, I do have a bias for recommending Michael's book. First, with the success of his book there will be more business for all facilitators. Second, our own firm's focus is turning more towards facilitating virtual teams, where getting our clients to understand The Secrets becomes even more important!
Certainly if you can schedule Michael to facilitate a session, grab the opportunity, he is that good. Better yet, buy copies of his book, give them out to your full leadership team, and embrace facilitation as a way of doing business.
John Carroll
CEO
Dynamic Directions, Inc.
Book Description
This classic, best-selling text introduces students to the basic skills required in all aspects of television production, including camera and studio, field equipment and production, and multicamera directing, at the same time emphasizing the latest production techniques and technology, such as audio workstations, non-linear editing, and HDV (High Definition Video). TELEVISION PRODUCTION HANDBOOK introduces cutting-edge developments in the field, while maintaining its reputation as the standard for the Television Production course. Presented in full-color for the first time, this is the most current, technically accurate reference text available, and it offers the most extensive teaching and learning package for the course.
Customer Reviews:
A Good Text.......2007-01-11
This is an excellent reference text for TV production students. I use this in my classes. The problem is it is very expensive and it is missing some key framing concepts (the rule of thirds). It can also be redundant at times. As a whole though it is an excellent text.
The Best television production textbook ever!!!!.......2005-08-03
This textbook is a truly fantastic textbook if you want to learn about television production. There are no other textbooks like it.....it literally is the bible for all television production students. I have done several internships in the field of television and this textbook has covered a lot of what I have done in these internships. Its amazing how much of what I have read and seen in this textbook are also things that I worked with in my internships. It's simply the best textbook out there for television production students!!! Look into other works by Herbert Zettl, he is the Sigmund Freud of the television world!
Book Description
In this age of electronic correspondence and self-produced documents, we need a useful and reliable writing guide more than ever. WRITE RIGHT! covers the essentials of good writing in a concise and easy-to-follow format. The new edition of this classic handbook takes you through the entire writing process, from understanding the parts of speech to constructing a correct sentence to fine-tuning the mechanics. And with clever drawings and amusing quotations to illustrate its points, WRITE RIGHT! shows that language can be fun as well as an effective communication tool. Whether it's used to find a quick answer to a nagging question or to develop stronger writing skills, this handy reference is the ideal resource for writers of all levels.
Customer Reviews:
You don't need it........2007-06-21
Limited. Almost useless. Didn't even answer the question of "Who/Whom usage" very clearly. The author wants you to follow her preferences in order to write better. Hey...thanks, but no thanks. I'll write my own way. And you should too. Forget the book.
Good reference.......2007-03-26
I keep this book on my desk for easy reference. Many times people have questions that can be found here in a jiffy. The basics are usually what trip people up. The book contains proper usage of often times miss-used words. Like "further and farther", "lie and lay" as well as verb tense and agreement. I recommend it for anyone who wants to use good grammer.
Something Most All of Us Could Use.......2007-02-15
I have both, Write Right! and Rewrite Right! in my essential writer's bookshelf, and use both often.
I love Jan Venolia's approach, info and style, and Lord knows we can nearly all use some help now and then with those pesky sentence fragments, spellings, and all the other horrors we confront daily in our quest to be not only read, but understood and enjoyed.
I've used Jan's sane advice in crafting both my books.
A Good Review for Good Writing.......2005-08-05
This is a simple, direct, concise review of basic grammar, indispensible for anyone with a short memory and a strong desire to write right. I purchased several copies so that I could give each member on my staff a copy for their desk with the instructions to read it and use it. It will be helpful to improve anyone's writing abilities. The contents are well organized and the examples are very helpful. This book is so good I sometimes use it for bedtime reading when I am preparing to write a special article so that I can do better.
Relief for Beginners.......2002-10-07
I'm just beginning to teach a freshman writing course at a local college for the first time. Although I have a master's degree in English, I should confess that I've used grammar by "feel." That is to say, I didn't know the rules, but I have read a lot, and I just wrote by instinct. I'm not defending this approach, just explaining!
So now I'm faced with the necessity of teaching grammar to my freshmen students. Alas! After a couple of embarrassing and week lectures, I went to the bookstore to get help. I spent about four hours looking for grammar books I could stand to read myself, and that would help me learn enough to teach my students. Most of the books were very technical and overly-detailed for me, and surely for my students as well. However, I found this book, along with a couple of others that were truly a relief in their clarity, fun approach, and pared down lessons.
So, for anyone else who's just starting out studying grammar, I highly recommend this book. It's simple, relevant, understandable, and whimsical. It's not scary, too technical, and too much information. I don't think you'll be disappointed, unless you really WANT to learn every detail.
Also, the other books I found that were helpful were Grammar for Smart People by Barry Tarshis, and The Everything Grammar and Style Book by Susan Thurman. There's another one called Woe is I that I didn't buy but am thinking about doing so. All of these even look fun, so I brought them in to show my students. I thought perhaps if they saw that grammar books don't have to be boring, boring, and more boring, they might someday possibly maybe consider thinking about buying one of them.
Amazon.com
This fifth edition of The Business Writer's Handbook consists of nearly 700 spiral-bound pages written with both business students and professionals in mind. (It is also available in a paper-bound version, but how nice to be able to lay the book flat on one's desk for ease of reference.) "Our focus," say the editors, "is on helping professionally oriented writers develop effective skills and strategies for communicating in a rapidly changing environment," and that they do. The entries, arranged alphabetically, are straightforward and to the point. Sandwiched between items addressing issues of English grammar and word usage are guides to writing résumés, resignation letters, and everything in between (e.g., abstracts, annual reports, e-mail, executive summaries, form letters, feasibility studies, memos, mission statements, proposals, and trade journal articles). Throughout the book, the point is made that good writing has a marked effect on business communications--a short, personal collection letter, for instance, "will usually motivate a customer to pay a bill faster than will a form letter." Since the book is written for the business professional, many of the usage and grammar issues are illustrated with business-related examples, but don't think that that means the book isn't any fun. Consider the first sentence in an entry for gobbledygook: "Gobbledygook is writing that suffers from an overdose of traits guaranteed to make it stuffy, pretentious, and wordy." --Jane Steinberg
Book Description
This comprehensive resource provides guidance on the business writing process, abundant real-world examples, in-depth treatment of grammar and usage, and current coverage of technology. It sets the standard of business communication. New features in this revised edition include: Expanded visuals Web links Ethics notes throughout Updated coverage of resume writing Improved coverage of research and documentation.
Customer Reviews:
margie .......2007-07-08
Purchased as a text forschool. It was rec'd in good condition and received when it was promised
Thank you
Still Use after Class.......2007-01-11
I am still using it long after I was done with my business writing class. It has help me write many resumes and cover letters.
Great Book if needed.......2007-01-04
I did not use this book during class as much as I thought I would, however I think it would be very beneficial for future use.
Constant Update.......2007-01-03
The authors keep current with common and popular business writing practices. Do they make/set the standards or reflect them? Business writing books abound in the marketplace. This one (or the companion Handbook of Technical Writing) needs to be on the desk of everyone who has to write memos or proposals or reports--next to a good dictionary and the Gregg Handbook.
Here is a list of resources:
BUSINESS AND TECHNICAL WRITING
Bibliography
Alred, Gerald J., Charles T. Brusaw, and Walter E. Oliu. The Business Writer's Handbook. 7th ed. Boston: Bedford/St. Martin's, 2003.
---. Handbook of Technical Writing. 8th ed. New York: St.Martin's, 2006.
The American Heritage College Dictionary. 4th ed. 2002.
American Psychological Association. Publication Manual of the American
Psychological Association. 5th ed. Washington: Amer. Psychological Assn., 2001.
The Chicago Manual of Style. 15th ed. Chicago: U of Chicago P, 2003.
Franklin Covey Style Guide. 3rd ed. Salt Lake City: Franklin Covey, 1999.
Garner, Bryan A. Garner's Modern American Usage. New York: Oxford UP, 2003.
Gibaldi, Joseph. MLA Handbook for Writers of Research Papers. 6th ed. New York: The Modern Language Association of America, 2003.
Goldstein, Norm, ed. The Associated Press Stylebook. New York: Basic, 2004.
Institute of Electrical and Electronic Engineers. IEEE Standards Style Manual. New York: IEEE, 2005.
Sabin, William. A. The Gregg Reference Manual. 10th ed. New York: McGraw, 2005.
Strunk, William, Jr., and E. B. White. The Elements of Style. 4th ed. New York: Allyn, 2000.
United States. Government Printing Office. Style Manual. Rev. ed. Washington: GPO, 2000.
Great Book.......2005-09-07
The book was sent to me in excellent condition and took only a few days to get to me around Labor Day weekend. The price was great too. I recommend this seller to everyone.
Book Description
A step-by-step resource for clear communication of all types of policies and procedures.
Policies and procedures—they're what make a company run efficiently and legally. Now managers have a definitive guide to creating accurate policies and procedures documents. The book is useful for professionals in such areas as:
• health and safety
• human resources
• office management
• administration
• quality
• manufacturing
• customer service
• finance and accounting.
Readers will enjoy the unusually friendly, informal approach of this book. Loaded with examples, checklists, guidelines, quick tips, work plans, and forms, it is ready for immediate use. The book shows how to:
• write (and design) documents clearly (so employees will understand and follow the policies)
• plan, analyze, and research each element
• help employees increase efficiency, reduce mistakes and frustration, and save time and money—by providing clear guidelines to follow
• avoid legal mistakes that can get a company in trouble.
Customer Reviews:
Good writing tips but not applicable to dynamic workplace.......2007-03-13
Some of the basic writing tips regarding word choice, sentence length, reading level, and formatting are great. The rest might apply if your company has never documented its policies and procedures before or if you work in a static workplace (government office?) where policies or procedures are added or changed only a couple of times a year (do people really still print these on paper?) However, if you work at a dynamic, constantly changing company that must respond to thousands of different customer queries a day, much of the advice is not applicable.
A LONG history with this title..........2006-04-04
I have used this book frequently as a business consultant and teacher over the last 10 years. It is THE "How To" book on the subject. It goes very well with POLYPROC Policies and Procedures (also available on Amazon - search on Polyproc or Sarbanes Oxley).
Excellent. Easy to read or use as a reference........1999-11-09
No dry reading about theory here. Ms. Campbell has created a very useful tool.
Poorly Written, Hard to Understand.......1999-11-03
I found this book hard to understand and it didn't follow any great pattern or flow.
Useful, but a bit too general.......1999-05-18
The book is easy to read and understand. It provides helpful guidelines and background material to design procedures. It works a bit as a checklist, in order to remember all the elements in procedure writting. However, it's not meant for any particular industry, and is very general. I would have liked to find more specific examples, and maybe sections for particular industries.
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- The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization
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Books Index
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