Amazon.com's Best of 2001
"Suddenly," writes Michael Hammer in the opening to his confidently but aptly named new book The Agenda, "business is not so easy anymore." He then sets out an ambitious plan for righting what many businesses are doing wrong, much as he did a decade ago in his bestselling Reengineering the Corporation. This time, however, he retreats from the overarching "big idea" promulgated in his earlier book to present a system that incorporates nine ideas geared for an environment where customers really do rule. Hammer unveils these aligned-but-individual ideas, which relate to process and customer orientation, along with measurement, management, connecting via the Net, and eventual positioning as "components of virtually extended enterprises" rather than "self-contained wholes." He goes on to explain why they represent improvements over past procedures and cites examples of them in practice. (While discussing measurement, for instance, he shows why most companies use their carefully compiled statistics for little more than affirming what has already happened; he then tells how one firm matched fixed goals in customer retention, employee retention, and product distribution with actual performance requirements that could be tracked and changed.) The final two chapters offer specific implementation suggestions, all filtered through the eyes of an engineer who never went to business school and peppers his writing with references to the Grateful Dead and the Jack Palance character in City Slickers. In all, another provocative and practical tract that will surely attract old fans as well as new believers. --Howard Rothman
Book Description
New rules for the new game:
the ideas that every business needs to win in the customer economy
In
The Agenda, Michael Hammer shows companies how to prosper in today’s world of slow growth, fierce competition, and enormously powerful customers. The winners in this extraordinarily difficult environment—companies like IBM, Duke Power, Progressive Insurance, and GE—succeed through superior operations. Their costs are lower and their quality higher than their competitors’; they get new products to market faster and they provide better customer service. How do they do it? Through near-fanatical attention to the basics of business, and by managing these basics in new and creative ways.
The Agenda teaches the ideas and techniques that any company—large or small, service firm or manufacturer—can use to out-execute and out-innovate its competitors. Businesses that follow these principles will grow by taking market share away from those that do not. While others decline, your company can thrive.
The Agenda will show you how.
Customer Reviews:
The Agenda.......2007-01-12
The same with this book. The shipping, packaging, and timely delivery could not have been better.
A hard dry read but good content!.......2006-06-10
This book has been of a great influence in at least one company in moving towards process management. I have tried to read it, and even though the ideas and content is excellent, and gives a very good perspective on process management, it is unfortunately a very dry read, and may be best read in sections or specific parts for emphasis. I am giving it 3 stars for content and usefulness towards ideas in process management.
The customer economy requires more than reenginering.......2004-10-21
Michael Hammer became a guru by coining the term reengineering and writing bestsellers on business processes. Reengineering was a revolutionary "big idea" that took businesses with storm in the early 1990s. A decade after his first publications, Hammer's book, "The Agenda", acknowledge that reengineering is no "silver bullet" ... it cannot stand alone. Modern management needs to use several business concepts simultaneously to thrive in the new customer economy, i.e. where supply exceeds demand (overcapacity), customers are sophisticated and informed buyers, and many products are becoming commoditised. With long-term trends like globalization and technology, there's no foreseeable end to the customer power that flows from it. So we better be prepared.
The nine building blocks of Hammer's "Agenda" address the ways in which firms are managed, organized, and operated:
1. MAKE YOURSELF EASY TO DO BUSINESS WITH (ETDBW). Take a long hard look at yourself ... from your customers' point of view...!, and then redesign how to work to save them time, money, and frustration.
2. ADD MORE VALUE FOR YOUR CUSTOMERS (MVA). To avoid the trap of commoditization, in which you fight for a minuscule margin against a horde of look-alike, you need to do more for your customers.
3. OBSESS ABOUT YOUR PROCESSES. Customers care only about results, and results come only from end-to-end processes. Manage them, improve them, appoint owners for them, and make everyone aware of them.
4. TURN CREATIVE WORK INTO PROCESS WORK. Innovation doesn't have to be chaotic. Bring the power of discipline and structure to sales, product development, and other creative work. Make success in these areas the result of design and management, not luck...
5. USE MEASUREMENT FOR IMPROVING, NOT ACCOUNTING. Most of your measurements are worthless; they tell you what has happened (sort of) but give you no clue as to what to do for the future. Create a model of your business that ties overall goals to things you control; measure the items that really make a difference; and embed measurement in a serious program of managed improvement.
6. LOOSEN UP YOUR ORGANIZATIONAL STRUCTURE. The days of the proudly independent manager running a sharply defined unit are over. Collaboration and teamwork are now as necessary in the executive suite as on the front lines. Teach your managers how to work together for the good of the enterprise rather than the stab each other in the back for narrow gain.
7. SELL THROUGH, NOT TO, YOUR DISTRIBUTION CHANNELS. Don't let your distribution channels blind you to your final customer, the one who pays everyone's salaries. Change distribution from a series of resellers into a community that works together to serve that final customer. Be ready to redefine the roles of everyone involved in order to achieve that end.
8. PUSH PAST YOUR BOUNDARIES IN PURSUIT OF EFFICIENCY. The last vestiges of overhead lurk, not deep in your company, but at its edges. Exploit the real power of the Internet to streamline the processes that connect you with customers and suppliers. Collaborate with everyone you can to drive out cost and overhead.
9. LOSE YOUR IDENTITY IN AN EXTENDED ENTERPRISE. Get past the idea of being a self-contained company that delivers a complete product. Get used to the notion that you can achieve something only when you virtually integrate with others. Focus on what you do best, get rid of the rest, and encourage others to do the same.
The first two agenda elements are concerned with customer management (ETDBW and MVA)- i.e. how to distinguish firms from look-alike rivals and how to create loyal customers. The third and fourth are about business processes - Hammer's old theme of reengineering. The fifth is about measurement systems and the sixth about the teamplayer role of the manager. The last three are about using modern technology such as the Internet to create value by linking firms with one another - instead of trying to optimize only within own your company's legal boundaries.
Hammer is concentrating on HOW not what. If you're focused on executing, then I think you'll like Hammer's agenda.
Peter Leerskov,
MSc in International Business (Marketing & Management) and Graduate Diploma in E-business
Business management at its best (or, the Anti-Dilbert).......2004-07-18
For those of us who are new to management, missed out on the reenginering and total quality management revolutions of the 90s, and are wondering how new trends like business process management fit into the picture, there could hardly be a better book than this one. Centered on the premise that we have come to a point where the customer really is king, the author derives a set of principles, which start with simple ones that no one could argue with like "be easy to do business with" or "add more value", but then gradually lead to more provocative, less intuitive ones that end up putting over a century of management practice on its head, going so far as showing that the days of the enterprise as a self-contained, independent entity are numbered.
On a personal note, having spent the formative years of my professional career on small, software consulting companies during the boom decade of the 90s, I have been as skeptical as people come on new management trends and buzzwords. There was no one better than Dilbert to give voice to my (and many colleagues) cynicism, and this put many of us in a "management can do no right" attitude towards our superiors. But after living through a long economic slump, gaining experience in larger projects in bigger and more established companies participating in mature markets, being anti-management is no longer an appealing or even a responsible position. Most of us have experienced bad management first hand, but have also seen what good management can accomplish and realized that ultimately it's what makes companies great. Afer that experience, this book has made clear to me what those principles of good management are in today's economy, but more than that, it has restored my confidence in it and given sense to what previously seemed to be empty buzzwords.
While very well-written, I think this book could be much easier to read and understand if the chapters were broken down into sections instead of having 20 to 30 pages without break or pause, and illustrations and graphs would be very helpful, especially when talking about organizational structures and other abstract concepts. Other than that, this is as good as business books come.
Prayers for Preserving the Past.......2002-11-17
Unfortunately, I found nothing new in the book. His work with Champy was far better and gave enough treatment on process orientation to make this book superfluous. With this book, he merely provides notions based on his previous works then extended to religious levels. At times, the reading was encumbered by the excessive use of the word "process". I felt like I was reading prayers - prayers to the process gods. After a few chapters of lecturing that bordered on fire and brimstone speeches, I felt like the whole work was tainted with a shrillness.
There are a few gems in here. The ones that struck me most seemed to discount the (now aged) process view of organizational theory. This book would have been a five star classic if he would have been more balanced and talked about the great process failures and the limitations inherent to process oriented organizations.
I'll sum it up: every manager needs to know Hammer & Champy. To know Hammer and Champy, read Re-engineering the Corporation and Re-engineering Management - read them both. If you find that Process Orientation is the defining strategic management implement for your organization, don't read this book, because it will not challenge your belief. This book tends to justify, justify, justify. If you don't think your organization should become process oriented, read this book: it will give you some food for thought.
It was not worth what I paid, but it was worth the time it took to read. I'd wait 'til it reaches your local library. In the mean time, check out "Execution" and "It's the Fast that Eat the Slow".
Amazon.com
Sometimes pop culture produces its best comedies by accident--witness the Hula-Hoop craze, roller disco, and now the alien abduction phenomenon. In this hilarious "exposé" David Jacobs reveals the secret agenda that compels aliens to abduct human men and women. Some of the best material is in his section on research methods, where he decries the use of hypnotism by other alien-abduction specialists, because it can produce false memories; he then goes on to explain that most of his data comes from hypnotically induced recollections. The stories he relates from the various abductees he has worked with are all titillatingly sexual, and Jacobs writes that this consistency proves not that people are prone to sexual fantasies, but that the aliens are using humans for their breeding program. Filled with delightful howlers of this sort, The Threat is a laugh riot from beginning to end. Toss out your Dave Barry books and move up to the real thing.
Book Description
The world's foremost academic expert on UFOs and alien abductions provides the first evidence-based explanation of a mystery that has perplexed scientists for decades.
Based on more than 700 hypnotic-regression interviews with alien abductees and a Roper survey of 6,000 adults, The Threat reveals why the aliens are here and what they want, explains why their agenda has been kept secret, and exposes their frightening plans for earth and its inhabitants. In a direct, authoritative challenge to researchers who believe the abduction phenomenon is essentially benevolent and spiritually uplifting, Professor David M. Jacobs proves that there is a far more disturbing and potentially dangerous plan underway, with possible alien domination at its core.
In this remarkably well-researched and well-written book, Professor Jacob has added a new complexity and depth to our knowledge of the UFO and abduction phenomena. The secret alien agenda revealed here is ominous, but it must be confronted before it is too late.
Customer Reviews:
Utter garbage.......2007-05-25
How can anyone believe this boring, repetitive rubbish? There are no aliens; but there are certainly crooks making money out of gullible fools. Isn't our real world good enough for you? Grow up!
Evolution.......2007-05-15
This book clearly shows or at least suggest how mankind evolve from its earliest form. These beings, throughout mankind's history, have refined and intervened with our DNA for hundreds and thousands of years. As scientists eventually realize that there is no "missing link" only then will Dr Jacobs book hold any creedence. It is by no coincidence, that we are the only species on this planet, that has the ability walk up-right, and speak through means of communication. The colonization or outside influence has already began many years ago, and will continue for many years to come.
No longer is the grey agenda in the grey.........2007-04-17
PhD David Jacobs does an good job of evaluating and piecing together the abundant anecdotal evidence. However I won't give 5 stars because I would have preferred a much longer detailed book to back up his startling conclusions. I have followed his work as best I can and based on the corroborated information amassed by him and other abduction researchers even contactees to a degree; I think the overall conclusions of Jacobs match analysis of the data. The grays aren't exactly good or bad but their agenda is problematic to say the least. Eventually when the gray's final plan comes to fruition David Jacobs work will surely held in high status across the world. Until then it's still speculation but worthy of much more study.. Even if everyone were to believe in the threat, unfortunately at this point there is little we can do. If another group of aliens intervene to stop the grays plan then we have nothing to worry about do we? In my opinion that's not going to happen; they would have stopped the transgenic programs decades ago if they had the power.
We will probably have to face the threat on our own. Hopefully the grays understand at some basic level that their plans must ultimately first and foremost take into account human emotion and our need for freedom.
Not too bad.......2007-03-12
This book isn't bad, talks a lot about alien abduction and what their plans are, so if you are into that kind of stuff this would be a good book for you.
Huh? (and an attempt at being helpful).......2005-09-27
I didn't so much as read this book as kind of skim through it. It was all too predictable and too sensationalist.
OK, this is where I'm at. If the aliens need us to breed, and I find this highly suspect since such an advanced race can sure as hell play with DNA strands like we play with pop-it beads, then, if they're so danged highly advanced, why can't they mess with us without so much as smudging our make-up? Also, why let us develop any decent technology, why not keep us in Medieval ignorance?
Ultimately, we've got aliens who are either nincompoops or sadists. Ultimately we've got another "demon" mythology going here, which is what plenty already think.
I don't deny the validity of the "abduction experience," but I also don't deny people channeling, seeing ghosts, encountering poltergeists, and all the other whatnot. There are hard questions to ask here about the nature of reality more than anything else. Seriously, I think an abduction victim should seek out help with some Eastern mystic or a shaman, people who may be able to assist them in seeing the inner significance of their experience. (and also give them some genuine hope). There are an infinite number of universes out there and sometimes we stray into some of the lousy ones.
Average customer rating:
- Another must read by Tony Evans.
- Tony , tells it like it is
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What a Way to Live: Running All of Life by the Kingdom Agenda
Anthony T. Evans
Manufacturer: Nelsonword Publishing Group
ProductGroup: Book
Binding: Hardcover
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ASIN: 0849914116 |
Book Description
Too many of us keep God on the fringes of our lives, accessible if we have a need, but far enough away that he doesn't interfere with our own private agendas. The result is segmented, compartmentalized lives with a narrow focus only on our own fulfillment. And the more we marginalize God, the worse things get. The net result, says author Tony Evans, is a tragic downward spiral that is pullings us--and our whole world--away from the God who has a plan to give us "hope and a future". Evans shows in practical terms how God provides the authority and dynamics to make the most of every area of your life, and shows how the kingdom agenda can apply to the troubling social problems of justice, economics, racism, and education.
Customer Reviews:
Another must read by Tony Evans........1998-06-23
Tony is solid. Here he paints the big picture for all of life. This book draws some information from his other writings. This Kingdom Agenda is deep and a total new way of thinking. It is as usual with Tony, biblically correct.
Tony , tells it like it is.......1998-04-03
If you are having problems in your life, then read this book. It covers a wide range of subjects. In fact I'm going to write Tony Evans and let him know what a impact that the book made in my family.
Book Description
Following on the heels of the widely acclaimed A Guide to Treatments That Work (OUP, 2002) by Nathan and Gorman, Treating and Preventing Adolescent Mental Health Disorders brings together a distinguished group of psychiatrists and clinical psychologists to provide a groundbreaking, evidence-based survey of treatments and preventions for adolescents with mental health disorders. The book, the very first to disseminate the findings of the Adolescent Mental Health Initiative sponsored by the Annenberg Foundation Trust at Sunnylands and the Annenberg Public Policy Center (APPC) of the University of Pennsylvania, addresses the current state of our knowledge about various mental health disorders in the teenage years, a developmental period when behavior and the brain are still "plastic." Here, six commissions established by the Sunnylands Trust and APPC pool their expertise on adolescent anxiety, schizophrenia, substance use disorders, depression and bipolar disorders, eating disorders, and suicide in sections that thoroughly define each disorder, outline and assess available treatments, discuss prevention strategies, and suggest a research agenda based on what we know and don't yet know about these various conditions. As a meaningful counterpoint to its primary focus on mental illness, the volume also incorporates the latest research from a seventh commission-on positive youth development--which addresses how we can fully prepare young people to be happy and successful throughout their lives. Concluding chapters discuss other critical issues of particular relevance: the stigma of mental illness, the role of primary-care doctors and school-based mental health professionals in the detection and treatment of adolescent mental health problems, and the research, policy, and practice context for the delivery of evidence-based treatments. Integrating the work of eminent scholars in both psychology and psychiatry, this work will be an essential volume for academics and practicing clinicians and will serve as a wake-up call to mental health professionals and policy makers alike about the state of our nation's response to the needs of adolescents with mental disorders. The Association of American Publishers' 2005 Award Winner for Excellence in Professional and Scholarly Publishing--Clinical Medicine
Book Description
Too many of us live segmented lives, with God residing in one of our many compartments, all of which focus on our own fulfillment. We often struggle because we want God to fulfill our agenda, not follow His. The Kingdom Agenda helps us re-prioritize our lives according to kingdom values, and apply biblical principles to our everyday living.
Average customer rating:
- "THE BOOK OF CONSTANT LIES"
- Just what is it that we don't know?
- Just what is it that we don't know?
- An Encouraging Volume From An Unlikely Source
- Shooting Jewish children in 1999!
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Secrets, Plots & Hidden Agendas: What You Don't Know About Conspiracy Theories
Paul T. Coughlin
Manufacturer: InterVarsity Press
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Binding: Paperback
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Rule by Secrecy: The Hidden History That Connects the Trilateral Commission, the Freemasons, and the Great Pyramids
ASIN: 0830816240 |
Customer Reviews:
"THE BOOK OF CONSTANT LIES".......2007-10-10
The author of this book honestly believes, or least wants the reader to believe, that conspiracies do not exist, at all, ever, and that anyone who believes in them should basically be locked up or worse. Sickening book with an unprecendented amount of lies and deceptions.
Just what is it that we don't know?.......2002-04-14
If you're looking for ammunition to disprove popular conspiracy theories this is not the book you need. This book is primarily concerned with Christian conspiracy theories based on speculation concerning Biblical end-time prophecies. The author, apparently himself a devout Christian, comes out squarely against these theories, feeling they create much fear and hopelessness among believers and are therefore contrary to the teachings of Christ, if not his apostles. As for the more generally known conspiracy theories such as the JFK assassination cover-up, the McVeigh as fall guy for a larger plot, the massacre at Waco, he says very little to put the issue to rest except to list these theories along with a group of other theories which he thinks very little of and therefore dismisses. He does uncover a few facts I was unfamiliar with. For example, Janet Reno was moved to okay the Waco attack out of an extreme concern for the children allegedly abused by Koresh. Why it was better for them to be dead is not part of his treatise. Altogether, the book was disappointing to me because I expected a worthy rebuttal of theories which have been bothering us for so long. Instead, I learned a few interesting tidbits about how various Christian groups or sects have interpreted the apocalyptic messages of the Bible.
Just what is it that we don't know?.......2002-04-14
If you're looking for ammunition to disprove popular conspiracy theories this is not the book you need. This book is primarily concerned with Christian conspiracy theories based on speculation concerning Biblical end-time prophecies. The author, apparently himself a devout Christian, comes out squarely against these theories, feeling they create much fear and hopelessness among believers and are therefore contrary to the teachings of Christ, if not his apostles. As for the more generally known conspiracy theories such as the JFK assassination cover-up, the McVeigh as fall guy for a larger plot, the massacre at Waco, he says very little to put the issue to rest except to list these theories along with a group of other theories which he thinks very little of and therefore dismisses. He does uncover a few facts I was unfamiliar with. For example, Janet Reno was moved to okay the Waco attack out of an extreme concern for the children allegedly abused by Koresh. Why it was better for them to be dead is not part of his treatise. Altogether, the book was disappointing to me because I expected a worthy rebuttal of theories which have been bothering us for so long. Instead, I learned a few interesting tidbits about how various Christian groups or sects have interpreted the apocalyptic messages of the Bible.
An Encouraging Volume From An Unlikely Source.......1999-08-16
It is good to see evangelical Christians who recognise that members of the fundamentalist community are implicated in political extremism,and take a stance against racist and anti-Semitic elements within that community. I would encourage non-evangelicals to read this book, and I hope that the author is not the target of reprisals from extremist members of his community. Here in New Zealand, most of our Christian Right has had links to the neofascist League of Rights over the last decade or so, and there has been little denunciation of right-wing extremism from this quarter. Deserves wider distribution.
Shooting Jewish children in 1999!.......1999-08-15
This is not a book on conspiracy theories in general. Rather, it focuses almost exclusively on variations of a particular type of religiously-driven conspiracy theory, that type formed by a far right segment of Protestant fundamentalism, those Christians who are overconcerned with end-times apocalyptic tribulation predictions which they believe may occur within the decade. While certainly critical of people who believe and promote these conspiracy theories (e.g., Pat Robertson, Bill Gothard, and especially Hal Lindsey), author Coughlin is surprisingly fair to them. He persuades his readers that most of these people, excepting the hard-core militia-type disciples, are decent Christians who have been persuaded by charismatic conspiracy theorists into blaming specific groups (the CIA, United Nations, the democrats, the Masons, the "Jew-controlled" media, etc.) for the world's problems (inflation, Ruby Ridge, the Oklahoma City bombing, Waco, a New World Order, Y2K, etc.). Coughlin argues that we must acknowledge "that the Christian conspiracy community harbors legitimate concerns" (191). Not everything they say is stupid, or even wrong (199). Occasionally, their explanations have an element of truth. A weakness of this book is that its documentation consists mostly of secondary (even tertiary) sources, rather than primary sources. This author did not always do his own homework. He is a journalist/reporter type, not a scholar/academician. Still, I found the book helpful and worth reading. On August 11, the day after I finished the book, the national headline news was focused on Buford Furrow, the white supremacist who had allegedly just shot five people at a Jewish community center in Los Angeles. Furrow was clearly caught up in the very conspiracy theories described in this book. It underscored for me that Coughlin's thesis has something to teach us today. Conspiracy theories are serious business, indeed.
Book Description
This digital document is an article from New Hampshire Business Review, published by Thomson Gale on November 24, 2006. The length of the article is 790 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Besides taxes, what's the GOP's agenda?(Grand Old Party)
Author: Edward C. Mosca
Publication:
New Hampshire Business Review (Magazine/Journal)
Date: November 24, 2006
Publisher: Thomson Gale
Volume: 28
Issue: 25
Page: 27(1)
Distributed by Thomson Gale
Book Description
This digital document is an article from Automotive Design & Production, published by Gardner Publications, Inc. on November 1, 2001. The length of the article is 679 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Beyond the barricades. (MARGINAL).(Dr. Michael Hammer's book)(The Agenda: What Every Business Must Do to Dominate the Decade)(Brief Article)
Author: Gary S. Vasilash
Publication:
Automotive Design & Production (Magazine/Journal)
Date: November 1, 2001
Publisher: Gardner Publications, Inc.
Volume: 113
Issue: 11
Page: 8(1)
Article Type: Brief Article
Distributed by Thomson Gale
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