Book Description
The old "direct and control" model of management no longer applies in today's business environment. To be effective, managers must capitalize on group dynamics and build effective work processes. The authors present a new model of facilitation that focuses on getting work clone -- the key element to success.
Customer Reviews:
It gave me EVERYTHING I needed to facilitate!.......2004-04-24
This book held my hand, walked me through what I needed...I KNEW I had to somehow "get" my team to work together, but HOW? Weaver and Farrell gave me a model as well as I loved the "quick fix" section, which I went to right away. There they knew just what are the common areas that keep people from being effective on a team and most importantly what in the world to do about them
Read this book. It is the best on facilitation that I have seen.
Excellent practical guide to the art of facilitating.......1997-11-26
This book is an excellent practical guide for assisting managers in accomplishing work through their people. As the manager's role becomes more of a facilitative one, this book can help individuals learn useful skills they can pull off the pages and put immediately into practice. The abundant tables and figures clearly illustrate the principles. The Quick Fix guide at the end of the book offers pragmatic solutions to common problems at work. I recommend this book to all my clients!! Dennis S. Reina, Ph.D. Principal, Chagnon & Reina Associates, Inc. Organizational Development Consultants dsreina@pwshift.com
Book Description
For a long time, it looked like FedEx would never get off the ground. The company’s early years were an unending series of legal, financial, and operational crises that continually threatened its ability to stay in business. Yet FedEx's leaders and employees were incredibly resourceful and resilient. Pilots used personal credit cards to gas up planes, paychecks weren’t cashed, and in one of the most famous episodes, founder Fred Smith literally gambled the company’s last remaining funds to keep the planes flying. Becuase Roger Frock was with the companies from the start, he is able to chronicle these real-life hardships and hard-fought triumphs as only an insider can. With humor and insight, he describes how FedEx overcame impossible odds to become one of the world's greatest success stories, a revolutionary company that truly changed the way the world does business.
Customer Reviews:
Jerry R........2007-10-14
This is a fun read... An instructive read....A great and understandable course in MBO, Team Building, and more, and a passinately written account of things in the early days of FedEx as Roger saw them.
Roger has presented his story of the birth of FedEx in a way that makes it difficult to put his book down, which is pretty unlikely for a book on the reading list of many Busines Admin classes. But I truly could not put the book down!
I loved the story of how Roger and his team worked for years to keep the company going. Once the Chairman took some company money, went to Vegas and brought back the winnings to keep FedEx in the air.
But there is so much more...there is a picture drawn of effective team building, management by objectives, and other business methods. The use of the business tools is not obvious as you read. However, upon examininating how Roger was able to build FedEx from zero, his techniques become obvious, also making it obvious why BusAd Profs are using his book. But ignoring the teaching aspect, you can simply sit back and enjoy a wonderful read, with some tense moments, even though we know the final outcome.
The other thing that comes through to me is the true goodness and honesty of Roger Frock. I saw it in him nearly 50 years ago, and I am pleased to see it reflected in his writings.
A fascinating story........2007-08-02
It is hard to imagine what our lives would be like without the reliable overnight delivery system pioneered by FedEx. It is equally difficult to imagine the obstacles that had to be overcome to make this a viable business.
Roger Frock possesses two valuable attributes in telling the FedEx story. First of all he is the ultimate insider who started working with Fred Smith, the founder, before the company was even formed. Secondly, he writes well. The result is a fascinating book that can keep you up late at night.
This is a story about people who were captured by a dream, who lived that dream. The made the dream come true despite times when the dream verged into a nightmare. Not only did the company have to face the problems of a then government regulated industry, but also the OPEC oil embargo, well-established competitors in the air transportation industry and the constant need for venture capital.
Mr. Frock clearly develops the main events through each phase of the company's growth, showing how a committed, talented group of people can work together to make the impossible happen. Along the way he also illustrates solid business principles that can help any company seeking to set and achieve its goals.
Michael Long,
President
Long Financial Services
FedEx story delivers.......2007-05-23
FedEx is more than a household word; it is a household verb replacing the word "delivery" as in, "No worries, we'll FedEx this so they'll have it tomorrow." The story of this colorful company's history and the personalities that brought it to fruition is captivating - filled as it is with cliffhangers, dodged disasters and near failure. In the early days of Federal Express, nothing was a sure thing. Founder Fred Smith and his management team had to elude financial ruin while inventing an entirely new industry. Author and former FedEx general manager Roger Frock fondly recounts the tumultuous early days of the company, although you may wish he had shared more of his insight into the personality of Smith, who remains an elusive unknown. We recommend this book to those who enjoy rags-to-riches corporate stories or to anyone who relies on FedEx to deliver goods that "absolutely, positively have to be there overnight."
Better than expected........2007-05-13
I am a business major and this book was required reading for one of my classes. The teacher said it was a very entertaining book, but seeing as his passion for life is 'management' I wasn't expecting much. But after an initial reading I actually began to get into the material, and was pleasantly suprised to find out that it was quite a good book. It was very interesting to see how the company went from nothing to what it is today, and how peoples lifes were affected by these changes. If you have the slightest interest in business or the transportation industry, I would recommend this item.
Soul of a New Business.......2007-04-30
With apologies to Tracy Kidder!
Mr. Frock's saga, and it can be described only as that, chronicles the birth, development and maturity of FedEX, one of the most successful businesses in US business history. Fred Smith and the team he assembled to develop a really unique idea -- overnight small package delivery to anywhere in the United States -- demonstrated how vision, teamwork, integrity, and creativity CAN overcome daunting challenges. We almost take FedEx for granted now, but Mr. Frock, one of the original senior management team, tells how this was achieved. And the book is one of those page turners, unique really, because we all know how the story ends. But I literally could not put it down.
Some impressions: Mr. Frock tells the story well, making even some of the techical stuff understandable. I really enjoyed his sense of wonder and amazement he expresses at the challenges the company met and overcame. He places people and their personal achivements right where they belong in a story like this -- right in the middle. Mike Collins, the astronaut who orbited the moon while Armstrong and Aldrin landed, once expressed his feelings as the mission went forward: I think we are actually going to pull this off. It is easy to see Roger reaching some tough goal in the business saying that...
Another is the characterization of the formiable FedEx founder, Fred Smith. As Mr. Frock notes when most of senior management team was set to resign when it appeared Mr. Smith himself would be forced to resign in Board dispute: Was our decision to resign the right one? Absolutely! We felt great allegiance to our leader... But even Fred slipped once...but you need to read the bood to find out why. (And why he bet the FedEx checking account in a visit to Vegas...)
Finally, the last section of the book is FedEx's view of the people part of any successful business: an open door policy, security, fair treatment, and employees evaluating management. There are more, but as the story is told, one realizes these principles were actively applied to the the people who made (and make up) the organization.
A great story, well told. Highest marks.
Book Description
Think video games are kids’ stuff? Think again. According to authors John C. Beck and Mitchell Wade all those hours immersed in game culture have created masses of employees with unique attributes. This new generation that’s ninety-million strong has an amazing ability to multitask, solves problems creatively, and brings unexpected leadership to the table. .
But to tap these skills, we need to understand and appreciate the different ways gamers think and behave. The Kids Are Alright dispels common myths about gamers and reveals them as committed, team-oriented people who play to win.
Customer Reviews:
dishonest.......2007-08-05
It is profoundly dishonest to have published this book under a different title--with no warning in the book--than Got Game. It is the same book. This is simply an unethical publishing practice. Got Game was a good book and it is sad to see a business press and two authors engage in this level of deceit. It simply entices people to buy the book again, thinking it a new book--based on what was respect for the author previous work.
Good insight into the younger generation.......2007-07-09
This book had me from the beginning with the Socrates quote. I really like how the authors broke the generation down to how they think. The authors are part of another generation (as I am) and the comparisons are right on the money. While the entire reason the young adults (those under 30) are the way they are cannot be attributed to video games (IMHO), it does account for a lot of their thought process. They talk about this generation's "acclimation to failure" - as in video games, when game is over, no problem - just start another game! If this generation seems arrogant, it is just their reality - they may over estimate their talents, but they will work to meet their expectations. To just name a few.
While I thought the book was good, it failed to be great for several reasons. One, the print seemed big - like they were trying to fill space. This thought was confirmed about 3/4 through the book, where it seemed they were repeating themselves. I recommend the book, but not as a stand alone. It is a good introduction and it appears to be backed by data. (All data was obtained by survey. Authors provide an appendix and bibliograpy.) If you want to know how the younger generation thinks - this is a great first book on the subject.
Got Game- How to Sell A Book on Generalizations.......2007-02-26
Beck and Wade have decided that all business interactions can best be explained by grouping people into 2 groups and assigning one major attribute to them. Everyone over 35 didn't grow up with video games, and everyone under, did. Apparently, this makes the 2 groups as different as separate species and all business practices must revolve around some connection to games so that the "gamers" can successfully be integrated into business culture.
I question whether Beck and Wade actually MET any gamers while writing this book. Or tried to paly a video game themselves. While I admire their attempts to encourage the integration of new generational attitudes in the workplace, they still fall prey to stereotypes about games and gamers. pg 117- "Even though...games can privcde a lot of interaction with fellow humans, the depth of that interaction can only be called perfunctory." Their are thousands of Everquest and Second Life users that would completely disagree with that assessment.
Then there are the places where random attributes are attributed to video games. Pg 121 asserts that gamers are more likely to argue that connecting with the right people is the best way to get things done. Supposedly, this attitude comes from games, though the percentages for gamers and non-gamers are both quite high. And they're high because society constantly pushes the idea of connections and networking, not because of some attribute inherent only in video games.
Oh and I also enjoyed the twin assumptions repeated through the book that imply that because gamers are so busy gaming, they have no time for traditional social interactions such as group sports, and that somehow gamers spend more time in solitary activity (games) than the "boomers". First, just because one plays video games doesn't automatically mean one doesn't play sports, or isn't in the band or the science club or any other activity. Second, there are plenty of people of all generations who spent lots of time either watching tv or reading, also solitary activities. I bet lots of boomers spent as much time watching TV as GenX and GenY do in gaming. And we have better hand-eye coordination to show for it.
In general, no matter what statistic it is, the defining attribute is put down to video games. If boomers and GenX/Y responses differ, then it's because of video games. If boomers and GenX/Y responses are similar, the authors attribute it to experience on the part of the boomers and the artificial experience games have given GenX/Yers. It never occurs to the authors that maybe the responses are similar because people across generations feel the same about that issue. Nope, it MUST be the effect of video games.
I do agree with the authors that there are differences in generations that technology has created, but I don't think they are as pronounced as radical as the authors make them out to be. I also think the differences are more in the area of learning and assimilating info, not in inter-office social and teamwork relationships and issues of authority, which is where the authors put their emphasis. I think the concept was an intriguing one, but I completely disagree about the direction and scope of the author's views.
Same text, different title.......2007-02-23
Maybe I just missed something major in the book description, but this is EXACTLY THE SAME TEXT as the authors' other book, "Got Game: how the gamer generation is reshaping business forever" - page for page, graph for graph- they're IDENTICAL. Talk about feeling stupid for buying both!
The Kids are Alright: How the Gamer Gereatin is Changing the Workplace.......2007-02-17
This book has been an "eye-opener" for our entire family. Our 14 year old grandson is a "Gamer" and we used to worry that he was wasting away his valuable growing years. We all read the book however, including our grandson, and now we can sit back and enjoy our "Gamer."
Book Description
Updates strategic thinking by delivering a wide assortment of empowering tools that not only work but have also been site-tested in more than 50 companies. Also shows members of self-directed teams how to use these tools together to improvise operational strategies. Uses an inside-out and outside-in approach to strategic thinking by paying coincident and equal attention to both organizational capabilities and opportunities in the business environment.
Book Description
Praise for Workforce Wake-Up Call
"Great questions + great thinkers = novel ideas. Workforce Wake-Up Call deals with the challenges of getting, revitalizing, treating (engaging), and leading talent in today's workplace. These talent issues are at the core of successful organizations. And the authors deal with these challenges as a marvelous mix of theory, research, and practice. This anthology offers practical insights that give hope for mastering the challenges of the new workforce."
—David Ulrich, Professor, Ross School of Business University of Michigan and Partner, The RBL Group
"In the near future, there will be dramatic shifts in workplace practices and a further evolution of employment relationships. The authors provide provocative insights that help business leaders better navigate the talent maze and workforce challenges."
—J. Randall MacDonald, Senior Vice President of Human Resources, IBM
"This book addresses the question that all companies need to answer: Are your talent management efforts competitively positioning the business? The global economy is leveling the playing field on many fronts, leaving talent as the one true area where your company can gain leverage in the marketplace. Change is proving to be a constant in the workplace, and the authors have created a great blueprint for handling these ever-present challenges in the recruitment and retention of your workforce. This book is a must-read for any executive serious about building a high-performing team and achieving sustainable advantage for both today and tomorrow."
—Dennis Donovan, Executive Vice President of Human Resources, The Home Depot
"The best ideas from the best minds on the workforce of the future!"
—Marshall Goldsmith, author or coeditor of twenty books, including The Leader of the Future (a BusinessWeek bestseller) and Global Leadership: The Next Generation
Contributors to Workforce Wake-Up Call include:
- Max Bazerman, Harvard Business Schoolcoauthor of Predictable Surprises
- Peter Cappelli, The Wharton School author of The New Deal at Work
- Lynda Gratton, London Business School author of The Democratic Enterprise
- Ed Lawler, University of Southern California author of Treat People Right!
- Thomas Malone, MIT Sloan School of Management author of The Future of Work
- N. R. Narayana Murthy, Chairman of Infosys Technologies Limited
- Nigel Nicholson, London Business School author of Executive Instinct
- Jeffrey Pfeffer, Stanford University author of The Human Equation
- Matt Schuyler, Executive Vice President of Human Resources, Capital One
- Ricardo Semler, President of Semco author of The Seven-Day Weekend
- Noel Tichy, University of Michigan author of The Leadership Engine
- Sheila Wellington, Stern School of Business author of Be Your Own Mentor
Book Description
"An excellent blend of theory and practice that does not...minimize the very real difficulties diversity trainers often experience." -People Management
Book Description
Although existing labor and employment laws were built on the assumption of long-term, stable relationships between employees and firms, this book explores the changing nature of the employment relationship and its implications for labor and employment law. The current challenge of labor regulations is to find a means to provide workers with continuity in wages, ongoing training opportunities, sustainable and transferable skills, unambiguous ownership of their human capital, portable benefits, and support structures to enable them to weather career transitions.
Customer Reviews:
An essential guide to the new world of work.......2005-05-22
Amid the endless hype about the "new workplace," it is difficult to grasp the enormous changes that have occured in the world of work over the past quarter century. Katherine Stone's FROM WIDGETS TO DIGITS is an invaluable guide for anyone who wants to understand or to affect the character of labor in the globalizing economy.
The author starts be presenting the historical shift from 19th century artisanal production to 20th century industrial production and the social, political, and legal changes that emerged in response to it. Her presentation of that history provides a model for understanding what she calls "digital production" -- and, even more important, for addressing the issues it poses for the social, political, and legal regulation of work.
The book's power results in part from the fruitful combination of the insights of a labor historian with those of a legal theorist. It also grows from the author's underlying conviction that work relations must be considered not just from the point of view of economic efficiency, but from the point of view of justice.
Exceptional Analysis of Present Situation.......2004-12-03
The best and most authoritative analysis of why so many workers feel "nervously employed". A scholarly work of great value to all including those eager to take responsibility for their place in a turbulent workplace. It brights attention to the fact that productivity gains have gone to owners of capital not workers creating wealth...a must read!
Important and Compelling Book.......2004-11-17
In this excellent and highly readable book, author Stone shines new light on the structural changes in the modern American employment relationship. Stone's analysis is original and compelling--essential reading for policy makers, scholars and students. Drawing on her expertise as both a labor historian and legal scholar, Stone argues that throughout the twentieth century, employers have encouraged long-term employment relationships through "the use of implicit promises for job security and well-defined paths of career progression." As a result, labor and employment policy have been molded to meet these ends. The problem, according to Stone, is that modern day employment arrangements are no longer driven by stability, but rather by flexibility, as employers seek, for example, to farm out more and more of their core operations to independent contractors and short-term hires. The result is a regulation regime for a vanished era. More than just analysis, From Widgets to Digits, also offers a progressive, concrete program for the workplace, thereby allowing policy to keep pace with the employment revolution.
A remarkable book.......2004-11-09
This is a truly outstanding book. The author, a renowned expert in labor relations, discusses the transformation of the workplace, the increased risks to workers with the changes in health insurance, pensions, and low wages, the decline in unions and the new forms of discrimination. She has lots of good suggestions for reform. It is extremely well-written and thought-provoking.
Book Description
In 2003, Latinos became the largest minority group in the United States and according to the Census Bureau they will represent close to 25 percent of the population by 2050. Latinos currently have the highest rate of employment of any U. S. minority and in five years their role in the American labor force will be even more prominent than it is now. Latino Culture is the first book to fully explore the nuances of Latino culture in the workplace.
Written by Nilda Chong - recently named as one of 80 "Elite Latinas" by Hispanic Business magazine - and Francia Baez, Latino Culture is for mainstream managers, supervisors, and employees who work with Latinos. First-generation Latinas and successful professionals, Chong and Baez bring a profound understanding of the experience of working with Latinos as well as working as Latinos in the United States.
Chong and Baez provide valuable insights into key aspects of Latino Culture, such as: -Latino values: personalismo, simpatia, respeto and more -Communication styles, personal distance, self-disclosure, disagreements -Gender issues in the workplace: machismo, marianismo and paternalism -Relationship to supervisors, to coworkers and to employees -The issue of speaking Spanish at work -Striking differences in behavior and experience between generations
Colorful vignettes, real life stories and Cultural Pointers reveal the diversity of Latino culture, illuminating differences in values, education, country of origin and many other factors. Latino Culture celebrates an extremely diverse and important population.
Customer Reviews:
Would not recomend .......2007-08-19
The research appears to be thorough. But the overall presentation is lacking. To be fair, the concept of Latino Culture and how it affects professional relationships could take volumes of material and years of experience to fully understand. Unfortunately this book does a poor job of delivering the key points that I should be able to take away from the time spent reading it.
Book Description
In this brilliant reimagining of the business-fable genre, bestselling author Charles Decker presents immediately engaging characters undergoing the throes of organizational change.
Going through a company merger or buy-out creates new challenges for managers and employees alike, but this unique business fable offers real-world advice for coping and even prospering. Based on the true story of a candle-making company in New England, Lessons from the Hive is actually a fictionalized look inside an organization, Bee Natural, Inc., as it deals with inevitable changes after its purchase by a consumer-products conglomerate.
Using a week-in-the-life approach, five major players in the organization are profiled, ranging from the recently installed tough CEO to a brand-new junior employee. The main character is a seasoned director of marketing who must face her own personal struggles with changes both at work and at home. Fast paced and entertaining, Decker's story parable is populated with likable, realistic characters who portray the tribulations and eventual success of a company enduring organizational change. Readers will learn:
* More positive ways of looking at changes within an organization.
* Less confrontational ways of dealing with conflicts at work.
* How to deal with fears of the unknown in a changing business environment.
* The importance of establishing trust in the workplace.
* How to deal with conflicting interpersonal relationships in a professional manner.
Well experienced in organizational development, training, and human resources management through his extensive business publishing background, Decker uses this business fable to demonstrate that trust is a stronger force than fear and that organizational change can actually result in career opportunities rather than career demise.
Anyone involved in dealing with personal and professional transformation (and who isn't?) will find comfort in this delightful tale of a company dealing with the challenge of reinventing itself.
Customer Reviews:
"Getting" Organization Change.......2006-11-09
Decker's story is novel quality, for the characters become very real, making the issues and principles of effective organization change truly understandable. Any organization about to launch a significant change should distribute this book widely!
Brad Smart
Great Conflict Resolution Lessons.......2005-12-05
In particular, the lessons you can learn about identifying and resolving conflicts are absolutely priceless. This and Corporate Canaries are MUST buys if you are a manager in any sort of capacity!
The story is everything.......2005-11-25
For books like this to work, they have to have both an engaging storyline and real-world characters. This book has both, and I found myself re-learning a lot about dealing with change, managing difficult people, and understanding how different types of people have different styles of working. The group discussion questions in the back are particularly useful. I will probably suggest that my whole department get copies and read it together. There are some on my team who need a little coaching, and this is a very non-threatening way to deal with difficult issues. Great job!
Lessons from the Hive.......2005-06-07
Charles Decker is vice president of an electronic publishing company, does work with business publishing initiatives, and has coauthored Beans: Four Principles for Running a Business in Good Times or Bad. Lessons from the Hive is about a fictionalized organization that is reinventing itself and was created to teach positive ways of viewing changes in an organization, how to deal with fears of the unknown, the importance of trust, and how to deal with conflicting interpersonal relationships. It is of the business-fable genre that uses a week-in the-life approach for five players in an organization including a recently installed CEO, a newly hired employee, and a seasoned director of marketing with personal struggles at home and at work. The junior change agent uses mantras many people call clichés such as Happiness is a choice; Inspire yourself, others will follow; Vanity is not a team sport; Enthusiasm will take you 90 percent of the way; and Change your thinking, change your life. This book can be used in classrooms and in businesses. Many people learn better by stories and examples than by other methods. This is a brief but powerful message. There are questions at the back of the book to assist reflection about each chapter.
Not just another business book.......2005-02-25
If you think you have read every single business book that you need to read, reconsider this one. I heard the author speak at an event in Newark recently and was impressed with his assessment of the difficulties associated with people with undiagnosed depression. The characters are so three dimensional that you'll think you know most of them. This is like a "Desperate Housewives" in cubicle-land, and it totally works.
My own boss is a little like the damaged main character, and I put this book on her desk anonymously. I saw her carrying it around for a few days and then at our department meeting last Monday she told people we should all read it because it had some excellent advice. I really thought she was too far gone but this book seems to have changed her. I hope it's for good.
Even if not, the book is a fun read that I think just about anybody will get a kick out of.
Book Description
The face of America is changing. The workforce of the 21st century will include growing numbers of women and people of color. American corporations and other organizations must develop new management skills if they are to remain competitive in the new environment. This collection of the most-requested articles from the quarterly journal The Diversity Factor, provides both theoretical and practical information that will help organizations learn to ``manage diversity'' successfully. Consultants and academicians describe processes that are being used to knock down organizational barriers that prevent the new employees from achieving their full potential, while managers and executives demonstrate how these processes are being implemented in their organizations. The Diversity Factor offers readers valuable information on every aspect of diversity including: Strategies for managing diversity in the workplace; Methods for building leadership skills; Discussions of the barriers managers face and how to overcome them.
Customer Reviews:
Peddler of Quotas, Heterophobia and Balkanization.......2003-03-13
Many corporations have adopted this book as part of their Corporate Diversity Program. This is a tragic shame, as the authors do little more than attack traditional values and American culture under the guise of diversity. While this book is marketed in the business category, it is in fact, a thinly veiled collection of radical left wing political writings. This book does not subscribe to Dr. King's "Content of their Character" premise, but rather focuses on dominant and non-dominant "groups". Equal rights are not the focus of the authors, but rather equal outcomes, ignoring the relative effectiveness of differing patterns of behavior, cultural values or economic practices in producing wealth, advancing careers or building functional communities. The authors believe that decisions should only have consequences if the decision maker is part of a "dominant" group.
In the corporations that the authors would have us build, "incorrect" points of view, including values, facts and integrity are cast aside if they conflict with the authors "correct" worldview. Family and Christian values are dismissed as homophobia and heterosexism, in effect creating a new prejudice to marginalize Evangelical Christians. Those who simply believe in a free society based on equal rights and equal application of laws are simply dismissed out of hand. The editors and authors of this anthology advocate suppression of free speech for the sake of their utopian "non-judgemental" (IF and only if you fit one of their acceptable "groups") vision.
This book is divisive. Instead of advancing diversity it serves only to undermine integrity and trust. By substituting radical orthodoxy for open dialog, it in effect creating a new segregation between those who believe in American culture and those who would change it to something more closely resembling socialism. Instead of wasting your time on this, read Vision of the Annointed, or Race and Culture by economist and social scientist Thomas Sowell, A Dream Deferred, by Shelby Steele, Diversity by Peter Wood, Who Stole Feminism by Christina Hoff Sommers or The End of Racism by Dinesh D'Souza!
Insightful and Inclusive: A Must Read for Managers/Trainers.......1997-01-14
The Diversity Factor shows the emerging maturity in the understanding of valuing and managing diversity in today's workplace. By incorporating writings and viewpoints of those other than the Editors, the benefits of diveristy and multiple perspectives are promoted within the book itself. This alone supports the shifting paradigms about the richness and merits of diversity. Cross and Blackburn White are to both be acknowledged for this refreshing and engaging publication, in addition to their continued efforts publishing The Diversity Factor periodical. The Editors step out of the comfort zone by addressing differnces that make many uncomfortable but yet are very important, such as the gay and lesbian worker and how their difference matters. Whenever a diversity book, management program, or training program exclude sexual orientation, promoting and inclusive understanding of diversity is greatly diserviced and undermined. Cross and Blackburn White break free of this dilemma by embracing inclusion. As a Diveristy Awareness and Communications Educator, I highly recommend this insightful and inclusive reading to all managers and diveristy educators as a valuable resouce.
Frank Stonehouse
Books:
- Marketing Across Cultures (4th Edition)
- Mentor Manager, Mentor Parent: How to Develop Responsible People and Build Successful Relationships at Work and at Home
- Microsoft Office SharePoint Server 2007 Administrator's Companion
- Microsoft Office SharePoint Server 2007 Administrator's Companion
- Navigating the Customer Contact Center in the 21st Century
- Networking in the Internet Age
- Never Be Boring Again: Make Your Business Presentations Capture Attention, Inspire Action and Produce Results
- Oh, the Places You'll Go! (Classic Seuss)
- Organizational Behavior with Student CD and OLC/PowerWeb card
- Organizations and Organizing: Rational, Natural and Open Systems Perspectives
Books Index
Books Home
Recommended Books
- ChiRunning
- The Face of Battle: A Study of Agincourt, Waterloo, and the Somme
- Financial Risk Manager Handbook
- Hotel Front Office Simulation Workbook with CD-ROM
- Natural Resource Conservation: Management for a Sustainable Future
- Split Images
- North Carolina Business Directory, 1997-1998: The Ultimate Sales & Credit Tool
- Foundations of Economic Analysis of Law
- Numerical Methods in Finance and Economics: A MATLAB-Based Introduction
- Mac's Field Guide to Mount Rainier National Park: Flowers and Trees
Workplace
| Organizational Behavior
| Business & Investing
| Subjects
| Books
The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coaches (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES)
Extreme Facilitation: Guiding Groups Through Controversy and Complexity
Advanced Facilitation Strategies: Tools & Techniques to Master Difficult Situations
The Art of Facilitation: How to Create Group Synergy
How To Lead Work Teams: Facilitation Skills, 2nd Edition
