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Book Description
Got carrotphobia? Do you think that recognizing your employees will distract you and your team from more serious business, create jealousy, or make you look soft? Think again.The Carrot Principle reveals the groundbreaking results of one of the most in-depth management studies ever undertaken, showing definitively that the central characteristic of the most successful managers is that they provide their employees with frequent and effective recognition. With independent research from The Jackson Organization and analysis by bestselling leadership experts Adrian Gostick and Chester Elton, this breakthrough study of 200,000 people over ten years found dramatically greater business results when managers offered constructive praise and meaningful rewards in ways that powerfully motivated employees to excel.
Drawing on case studies from leading companies including Disney, DHL, KPMG, and Pepsi Bottling Group, bestselling authors Gostick and Elton show how the transformative power of purpose-based recognition produces astonishing increases in operating results--whether measured by return on equity, return on assets, or operating margin. And they show how great managers lead with carrots, not sticks, and in doing so achieve higher
* Productivity
* Engagement
* Retention
* Customer satisfaction
The Carrot Principle illustrates that the relationship between recognition and improved business results is highly predictable--it's proven to work. But it's not the employee recognition some of us have been using for years. It is recognition done right, recognition combined with four other core traits of effective leadership.
Gostick and Elton explain the remarkably simple but powerful methods great managers use to provide their employees with effective recognition, which all managers can easily learn and begin practicing for immediate results. Great recognition doesn't take time--it can be done in a matter of moments--and it doesn't take budget-busting amounts of money. This exceptional book presents the simple steps to becoming a Carrot Principle manager and to building a recognition culture in your organization; it offers a wealth of specific examples, culled from real-life cases, of the ways to do recognition right. Following these simple steps will make you a high-performance leader and take your team to a new level of achievement.
"The Carrot Principle: How Great Managers Use Employee Recognition"
An Essay by Adam Gostick and Chester Elton
For organizations that do it right, it's a bit like discovering gold in your backyard. Employee recognition, long considered a benefit that costs money, can actually be a management tool that makes money. At first blush, the idea is counter-intuitive. As leaders, we've become accustomed to viewing recognition programs as a cost of doing business. But employee recognition is evolving. A groundbreaking research study of 200,000 employees, unveiled in our new book The Carrot Principle, presents a new paradigm: Applying employee recognition techniques within a context of goal-setting, open communication, trust and accountability, (what we have come to call the Basic Four) accelerates the impact of all of these critical management skills.
Continue reading "The Carrot Principle: How Great Managers Use Employee Recognition"
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The 24-Carrot Manager |
Managing with Carrots |
Book Description
Got carrotphobia? Do you think that recognizing your employees will distract you and your team from more serious business, create jealousy, or make you look soft?
Think again.
The Carrot Principle reveals the groundbreaking results of one of the most in-depth management studies ever undertaken, showing definitively that the central characteristic of the most successful managers is that they provide their employees with frequent and effective recognition. With independent research from The Jackson Organization and analysis by bestselling leadership experts Adrian Gostick and Chester Elton, this breakthrough study of 200,000 people over ten years found dramatically greater business results when managers offered constructive praise and meaningful rewards in ways that powerfully motivated employees to excel.
Drawing on case studies from leading companies including Disney, DHL, KPMG, and Pepsi Bottling Group, bestselling authors Gostick and Elton show how the transformative power of purpose-based recognition produces astonishing increases in operating results -- whether measured by return on equity, return on assets, or operating margin. And they show how great managers lead with carrots, not sticks, and in doing so achieve higher
- Productivity
- Engagement
- Retention
- Customer satisfaction
The Carrot Principle illustrates that the relationship between recognition and improved business results is highly predictable -- it's proven to work. But it's not the employee recognition some of us have been using for years. It is recognition done right, recognition combined with four other core traits of effective leadership.
Gostick and Elton explain the remarkably simple but powerful methods great managers use to provide their employees with effective recognition, which all managers can easily learn and begin practicing for immediate results. Great recognition doesn't take time -- it can be done in a matter of moments -- and it doesn't take budget-busting amounts of money.
This exceptional book presents the simple steps to becoming a Carrot Principle manager and to building a recognition culture in your organization; it offers a wealth of specific examples, culled from real-life cases, of the ways to do recognition right. Following these simple steps will make you a high-performance leader and take your team to a new level of achievement.
Customer Reviews:
What's up Doc?.......2007-10-14
What's up is this. The authors' reference studies that point to an "undeniable correlation" between recognition and organization success. Companies with effective recognition strategies have better financial performance - 3 times higher Return on Equity, and Return on Assets, and operating margins almost 6 percentage points higher. Unfortunately this important information continues to go unheeded as companies tend to cut recognition programs precisely when they should be ratcheting them up.
The authors review the four basic characteristics of leadership: Goal setting, Communication, Trust, and Accountability. Recognition, they point out, is the accelerant that allows management effectiveness soar in each of the 4 areas. This is the Carrot Principle. "Great management is born when recognition is added to the 4 basic leadership characteristics."
The authors go into much detail on the basic 4 characteristics and how recognition is used as an accelerator. They review why certain managers recognize and others don't and debunk the many myths surrounding recognition. They explain how to build a carrot culture specifying the types of recognition and how often and when they should be given. The book finishes up with 125 recognition ideas.
The data in the studies referenced in this book are eye-opening. How about this one? A 2005 Towers Perrin Global workforce study revealed that 86 of 100 employees will not go the "extra mile" for their organizations/employers. At a time when global competition is fiercer than ever, imagine what an advantage it would be to improve upon that statistic, especially if you are currently being squeezed by the low cost of labor elsewhere. You can't afford not to. Read and heed. Doctor's orders!
Nick McCormick - Author, Lead Well and Prosper: 15 Successful Strategies for Becoming a Good Manager
More than the traditional Carrot!.......2007-08-21
While the title may sound like authors Gostick and Elton are espousing the positive half of the carrot and stick motivational model, the book actually demonstrates the performance improvement correlation when recognition of individual contribution and identity (purpose-based recognition) is applied to the four basics of leadership - goal setting, communications, trust, and accountability. Recognizing that the knowledge economy requires the harnessing of people's commitment, the authors advocate moving beyond a transactional management model into emotional-based management, using purpose-based recognition to build a Carrot Culture. Without using the "R" word, they espouse a relational management model, supported by recognition.
The authors do a good job of demonstrating the business performance benefits when employees are engaged with the goals of the organization. They then provide ample guidance for how to use recognition to enhance engagement, including an extensive list of ideas for use with each of their four basics of leadership. All in all, an easy read, recommended for managers who know they might do better at acknowledging the contribution of their people and are looking for something to help them get into action.
Enjoyable read *and* applicable.......2007-08-09
With all of the sales and managerial books out there, how to really discern which makes for a fun airplane read or which really offers applicable value? This book offers both. Both my husband and I read our library copy, and experienced it as so useful we bought our own copy.
Important Stuff in Depth, but Nothing New.......2007-08-02
Here are the big ideas from this book.
Positive consequences, such as praise and recognition, are great tools for encouraging people to try new things and to continue desired behaviors. They send a message about what managers value.
In work teams where people say they have been praised recently, productivity, morale, and measures of engagement are more likely to be high and people are more likely to stay with the organization.
In teams where people say they have not been praised recently, productivity, morale, and measures of engagement are more likely to be lower and people are more likely to want to leave.
Companies with high productivity, morale and engagement and low turnover are more profitable.
Managers rate themselves higher on giving praise and recognition than their subordinates rate them.
There are no breakthrough, thought-leader ideas here. There is nothing really new.
The jacket blurb implies that this is based on exciting new research. It's not. It's based on research by the authors' firm that reinforces other research, including Gallup, Blanchard, a boatload of academic researchers and my own study of top performing supervisors. So if you're looking for new or breakthrough stuff, you don't have to buy the book and you don't need to read any further.
That doesn't mean that you won't get value from the book. The points the authors make are worth making again and again. Praise in all its forms is the most powerful and most underused tool for growing great, engaged teams.
Because the book is devoted, essentially, to a single idea, you get lots of depth on that idea. Some of those are just small insights.
On page 84, the authors make the point that in service industries, the perceived value of the product is tied to the behavior of the person that the customer comes in contact with. I knew this at some level, but seeing it in print got me to reflect on it and what it means.
Other things are more substantive. The authors provide details on different types of recognition: Day-to-Day; Above and Beyond; Career; and Event. They offer forms and lists and charts.
If you haven't read much about the power of praise and recognition this is a good place to start. The book covers most of the basic research, puts it in context, and gives you tools for putting it to use.
Remember that the authors wrote this book to sell their services and products. Sometimes they try way too hard to stretch their single bed blanket of product over the double bed of the subject. Sometimes they struggle to name things "carrot" or paint them orange, when simple description would do just fine.
If you're looking for a tool to use with managers at our company or in your peer group to increase the amount and effectiveness of legitimate praise, this is a good book to buy and use. You may also want to investigate the authors' other products.
Good Idea - Doesn't Need an Entire Book.......2007-07-29
I found the overall message of this book good and for that I might give it 5 stars. However the book takes too long to try to prove itself, and is overly detailed. I found it boring and dry. I respect the authors for writing a book since that is hard to do, but it seems like too much writing for a simple message. I would rephrase the book here, except I'm not that good of a writer. My best attempt would be to say, money motivates senior management, but does not tend to motivate most employees. Focus on recognizing employees clearly for distinct behavior, and give personal rewards (not plaques, trophies, or candy), immediately, and publicly. Also have an altruistic attitude towards your employees. Most of the book is fairly obvious for progressive managers, and those who are not just won't get it. In the end I don't think it will have a earth shattering effect on your business. Instead I would recommend something, anything, by Seth Godin.
Book Description
MORE answers to MORE questions than any other interviewing guide. Sell yourself with style and win the interview game! The most crucial part of your job search is knowing how to respond to the toughest interview questions ù because the best candidate doesn't necessarily get the job....the best interviewee does! In Best Answers to the 201 Most Frequently Asked Interview Questions, career expert Matthew J. DeLuca reveals the secret agenda behind every kind of question interviewers ask, and prepares you to answer them all. Never again be at loss for words when an interviewer hits you with an icebreaker...thought provoker...curve ball...stress tester...and even an illegal question that shouldnÆt be asked but needs an answer.
Customer Reviews:
Preparation, Preparation, Preparation..........2007-08-23
Well written, easy to use, practical guide to questions you are very likely to hear in your interview. While the claim to provide the "best answers" may be arguable, the questions were on target and the ideas for how one might answer them were excellent. This book is great for those who hire as well as for those who are seeking employment. Worth the investment.
I'm working!.......2007-02-11
I have been out of work for a little over a year, and all my previous employments were temp jobs so I needed to brush up on everything. After reading the reviews I decided to go with this book.
I have never regretted it since and have recommended it to close friends. I kid you not when I say that during my interview I ended up interviewing the interviewer. Before the interview I did what the book said and read up on the company and found out that they had won several awards which I later mentioned to her. Apparently none of the other candidates did their homework b/c she acted impressed over that. I asked questions concerning downsizing, why she chose to work there, how long has she worked for the company, her management style. She was very friendly and very talkative...ended up telling me about her daughter in college, her background (which I found out we were raised in the same country!), etc. Making sure not to discuss salary/benefits with her (something the book recommended and I stuck to until I met the VP who gave me what I asked for) And eventhough I had to be tested after speaking to her, I was confident enough to ask her questions during the test and be honest about things I didn't understand. She even showed me the tricks behind the test! Something the recruiter said was not done with anyone else. The only thing I wished I had done was my homework in salary negotiating. So for those of you out there, do your homework on salary and negotiating tips before the interview! Do get this book for you high school/college grad. It's easy to read, down-to-earth, and for today's job hunters.
Just Okay.......2007-01-28
There was some good information in this book. However, there's very little new infromation that's not available for free somewhere else. What's you're paying for is mainly the time it took the author to compile the infromation gathered from numerous places. Most people serious enough to buy a book like this probably won't have a problem finding work anyway.
Land your dream job!.......2006-11-24
I bought this book because I was told of pending layoffs due to selling a division of the company. I had been there almost 5 years, so I definitely needed to get a review on my Interviewing skills.
This book prepared me with questions that might be asked, possible answers and questions that cannot be asked. I especially liked Ch.10 "Stress Questions" These type questions really make you think about your career, where you've been and where you intend to go. Answers to these questions, I feel, enable you to elaborate on other questions that might be asked during an interview. It really is about the applicant as a whole and what you have to offer that company.
This book helped me land my dream job (seriously) and I hope it does the same for you!
A good book to review when looking for a job.......2006-11-21
If for nothing else the books forces you to review your work history and have every bit of information about your self available.
The numerous questions will help anyone become more familiar with one's self and be able to answer most any question without hesitation. This book does not have ALL the questions, but just reading through it and answering the ones present forces you to be aware of all your experience (good and bad). Now that you know your "work experience" you can turn it into a resume and better sell your self.
The book was a definite help for me.
Book Description
Ask the successful CEOs of major corporations, entrepreneurs, top salespeople, and pastors what characteristic is most needed for success in leadership positions, and they'll tell you-it's the ability to work with people.
Some people are born with great relationship skills, but those who are not can learn to improve them. In
Winning with People Maxwell has translated decades of experience into 25 People Principles that anyone can learn.
Maxwell has divided the People Principles in this book according to the questions we must ask ourselves if we want to win with people:
- Readiness: Are we prepared for relationships?
- Connection: Are we willing to focus on others?
- Trust: Can we build mutual trust?
- Investment: Are we willing to invest in others?
- Synergy: Can we create a win-win relationship?
Each section contains guiding People Principles. Some are intuitive, such as
The Lens Principle: Who We Are Determines How We See Others. Others may go against your instincts, such as
The Confrontation Principle: Caring for People Should Precede Confronting People. All of them are 100 percent practical!
Customer Reviews:
This book makes so much sense!.......2007-08-24
I always thought the "Golden Rule" was to treat others how you want to be treated, but Maxwell's interesting take was that we should treat others how "they" want to be treated. It makes sense! Awesome read and practical application.
If Bob is being ganged up on the problem is with Bob? No. Not nice........2007-08-08
There were some wonderful passages in this book. I took special note of his passage on how to forgive. But the first chapter - that says that if Bob has a problem with everyone Bob has the problem - has been soundly disproved by research in criminology and abuse.
Immature people gang up on people, for no good reason except for that they can get away with it, studies have proved. If everyone has a problem with Bob, we don't blame Bob. That's heartless and experts have a name for it: victim victimization.
Immature people try to reduce others for no other reason than to raise themselves. The good ones - the skilled abusers - will talk behind the back of the person they are trying to power over to garner support when their own actions don't work.
Moreover, immature people will hurt others in order to say, "Look at me! I get along with people better than you." It is a well known characteristic of immaturity that has made its way into all the literature on emotional abuse.
Mature people don't join in the hurt. So if everyone is against Bob something is wrong with everyone, not Bob.
Immature people - teachers, managers, parents - will take the easy way out of a conflict and confront the easiest one to confront. If everyone is ganging up on Bob it's a lot easier to confront Bob and say that he has the problem.
But it is really very cruel... isn't it?
Despite this there were some nice things to be learned. Just beware.
Not-So-Common Common Sense.......2007-03-21
Like all John Maxwell books, this book is full of some not-so-common common sense that will improve your relationships and leadership skills if you take the author's advice to heart. This book is simple and straightforward, making it easy to read and understand. The principles described in this book focus specifically on communicating, working with, learning from, and investing in others. What may be the most helpful aspect of the book is the series of questions Maxwell poses to at the end of each chapter to help the reader ponder and reflect where they stand on a particular attribute or skill. The ideas are not necessarily new, but they are wise. Stories and quotes from other people's lives are sprinkled throughout Maxwell's own thoughts and experiences, creating a well-rounded narrative as to how to improve yourself. The bottom line is this: No matter what we do or why we do it, life is about people, and this book will help you do whatever you do better.
Should have owned this book a couple of years ago!.......2007-03-13
I just finished reading this book and I can't be thankful enough to JCM for inspiring me to change my approach on people and to myself. Even if most of them are plain common sense, JCM makes it inspiring and absorbing to the reader like me. He aims to keep reminding people to be always nice to others without expecting anything much in return. If only I read this book 2 or 3 years ago, who knows how much I've improved socially today! But just like what he said here, don't dig the past and regret them. We just need to focus on the present and start changing! Kudos to John Maxwell!
Simple, Practical Advice About Relationships.......2006-12-22
This is one of those simple, yet practical books about how to succeed in life by simply taking care of your relationships. The author proposes, and I agree, that when it comes down to it, relationships are what really matter. If your relationships suffer, you suffer. If your relationships are great, you won't despair life.
The book is broken down into five major sections; 1) preparing for relationships, 2) obtaining the correct focus, 3) building trust, 4) maintaining the relationship, and 5) growing together with those you have solid relationships with.
This book is very easy to read and understand (about 6 hours). Of course, as any book of this genre, the application is the tough part, but this author makes each of the lessons simple enough that it doesn't take an extraordinary amount of effort to actually apply. Even if you just follow half, or a third, you'll be much better off than where you are today.
This book is applicable for a spouse (male or female), a budding young business person, or an old codgy badger. The content here will help you more than intelligence ever will.
Book Description
Information and Solutions for Today's Telecommunications Systems
Regardless of your industry, you’ll find James Harry Green’s The Irwin Handbook of Telecommunications Management, Third Edition an authoritative how-to solutions manual for every telecommunications management question. Now comprehensively revised and updated, this classic resource provides hands-on techniques for understanding today's major technological changes -- and incorporating them into your organization's telecom strategy. Covering the entire spectrum of 21st century telecommunications, the Handbook makes it easy to locate, understand, and implement:
* Long-range planning, feasibility analysis, and forecasting
* The selection and management of telecom equipment and services, writing and evaluating responses to RFPs, managing long distance services, and more
* Management of a telecom facility -- including PBX and key telephone equipment, automatic call distributors, voice processing equipment, local area networks and Internets, wide area networks, convergence, and video and audio conferencing equipment
* Specific techniques for effective cost containment
* Telecommunications operations -- from fraud and disaster prevention to project management, quality control, security and more
Customer Reviews:
Catherine Harris - Great Book.......2004-09-13
The author does a great job at providing the information necessary for Teleocommunications Management. I'm a manager with SBC a large telco in St. Louis. The only item I see missing from this book as with other books is the importanace of the ability to manage management. As a telecom manager, I'm not very good at managing people or admitedly have much knowledge of telecom, but I'm great at managing my management which has allowed me to progress. This book needs to not only reflect the managerial concepts of technology, but of salesmanship and the real world scenerios I run into every day. I do however feel this is a great reference for general telecommunications information and would recommend people read it.
A great book of enterprise telecommunication system design.......2001-08-30
I think the book covers a complete discussion of every telecommunication facility development topic. The book starts from basic issues, such as selecting equipments and using them, to the cost analysis of develop the system. This makes the book comfortable for telco manager who never did business telecommunication system development before. I think this book is perfect for every telco manager. This book is, I think, also suitable for engineers and technicians to open and broaden the cost analysis of systems developed. I think the author is an expert in enterprise telecommunication system design and knows what he is doing.
As a courtesy, I attach the correct table of content...
Part 1: Principles of Telecommunications Management and Planning
Introduction to Telecommunications Management, The Telecommunications Act of 1996, Telecommunications Strategic Planning, Current and Long-Range Planning, Feasibility Analysis, Forecasting Telecommunications Services
Part 2: Selecting Telecommunications Services and Equipment
Developing Requirements and Specifications, Writing Requests for Proposals, Evaluating Responses to Requests for Proposals, Managing Long-Distance Services, Selecting Local Exchange Services, Managing Internet Services, Wiring Plans and Equipment Rooms
Part 3: Managing Telecommunications Facilities
Managing PBX and Key Telephone Equipment, Managing Automatic Call Distributors, Managing Voice Processing Equipment, Managing Local Area Networks and Internets, Managing Wide Area Networks, Managing Video and Audio Conferencing Equipment, Managing Convergence
Part 4: Telecommunications Cost Control
Controlling Telecommunications Costs, Benchmarking Telecommunications Results, Contracting and Outsourcing, Sizing and Optimizing Voice Circuits, Optimizing Data Network Bandwidth
Part 5: Operations Planning and Execution
Developing a Telecommunications Operations Plan, Disaster Prevention and Recovery, Cutover Planning and Management, Telecommunications Project Management, Resale of Telecommunications Services, Controlling Telecommunications Quality, Managing Telecommunications Security, Preventing Toll Fraud, Network Maintenance and Testing, Network Management Systems
Appendixes
Average customer rating:
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Interviewing: Principles and Practices
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ASIN: 0072987766 |
Book Description
The most widely-used text for the interviewing course, Interviewing: Principles and Practices offers comprehensive coverage of a wide range of interviews, as well as the most thorough treatment of the basics of interviewing (including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing). Relevant theory is carefully integrated as a foundation for the practical aspects of interviewing--for both the interviewer and the interviewee. The 11th edition continues to reflect the growing sophistication with which interviewing is being approached, the ever-expanding body of research on all types of interview settings, recent interpersonal communication theory, and the effect of equal opportunity laws on interviewing practices.
Customer Reviews:
Perfect service.......2006-11-19
Thank you very much. This book was delivered in a timely fashion and was exactly what was advertised.
Communicating at Work; Principles and Practices for Business and the Professional.......2006-11-12
The text and CD ROM will enhance communication in everyday life. The text provides in-depth discussion along with practical skills and testing to greatly improve all types of communication.
this book isn't the best.......2006-08-30
My professor loves this book. I don't know why; makes me wonder if she ever read it the way a student would. This book makes its point early on, and the rest of the paragraphs you will read are nothing more than tedious example after tedious example. I found that I could get by without reading much more than the first few sentences of each section, stopping every so often to take note of a vocabulary word or a concept that has a better word to describe it. Even worse is I'm doubtful that I will get a single penny at buyback for this thing as McGraw-Hill decided to screw me over by publishing the 9th edition of this very tedious book. I'm betting that there won't really be any differences, save for the cover. This book is tedious at best. That's all there is to it. It tries to make communicating at work seem hard and tedious and at times it would seem it doubts the intelligence of the reader by having sappy quotes from people like Sam Walton and Donald Trump.
Excellant condition.......2005-12-13
I received my book right away. It was in excellant condition, just as it was described. I would definitely buy from this seller again.
Great Service.......2005-09-26
The text was in perfect condition, the correct edition and arrived when scheduled. I would definitly do business with this company again.
Book Description
The leading text in business communication, Communicating at Work takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program designed to encourage group activities and skill building. Its combination of clear writing and effective use of tables makes this text an excellent teaching tool. The ninth edition provides coverage of new pedagogy, key new topics and an expansion of other important concepts including sources of on-the-job conflict, how to use informational interviews for career advancement, and stages in group problem-solving.
Customer Reviews:
Easy to Read and Helpful.......2007-06-13
I liked all the examples in this book which explained the concepts. Communicating at Work was very helpful for me in my college class and I enjoyed reading it every time I opened it.
Is ok........2007-01-22
The material is a bit difficult to follow. There are too many examples and editorial information in the chapters, not focusing on the subject matter.
Delivery time was not as promised.
Book Description
Applied Organizational Communication provides a thorough analysis of the forces and influences in organizational communication. This text:
*explains the impact of critical environmental influences on all levels;
*provides extensive discussion of teams, leadership, technology, listening, and interpersonal communication;
*offers current analysis, utilizing a broad base of information and research; and
*Establishes links between organizational communication and perceptions, theory, networks, and symbolic behavior.
Building on the successful foundation of the first volume, this second edition has been thoroughly revised, reflecting the current state of organizational communication theory and research. Highlights of this edition include:
*extensive topical coverage;
*integrated discussion of change, diversity, and digital age issues in all chapters;
*updated analysis of major issues and influences in organizational communication; and
*real-world examples.
As an accessible and practical examination of organizational communication, this textbook is an excellent course text and serves as a valuable resource. It is intended for use in organizational communication, leadership, organizational development, and organizational intervention courses at the advanced undergraduate and graduate levels.
Customer Reviews:
5 Stars but poorly structured for a book on structure.......2007-02-14
Excellent content but poorly structured for a book on structure. Ms. Minto must like to sell consulting services with her book.
Superb content, poor presentation.......2006-05-11
I read the Pyramid Principle in 1995 and dutifully trained myself to use it, with a little help from a class with Ms. Minto.
The hardest part was realizing that the Pyramid Principle isn't about forcing your current writing into Minto's structure; it's having the courage to tear your argument apart and recraft it if you can't support it in a properly constructed pyramid.
It took effort and practice to master, but it was well worth it. My writing has been widely published, and my articles are often praised for their clarity. The clarity comes from Minto, plain and simple.
They should pipe this into a hospital room to save on anesthesia.......2006-02-07
It is VERY slow going, but you *do* get the impression that this is an important skill to have. The tips are good, and the examples are easy to comprehend. I dont think they should wait until you're in business to learn this. They should teach the Principle in highschool!... if you could stay awake long enough to learn it.
You Must Practice What You Read.......2006-01-09
I purchased this book primarily because it was referenced by several authors of other Mckinsey books that I've read. I was taken aback by the price of the book but I'm of the school of thought that great ideas need not come in large packages. As like many of the other reviewers, I found this book a tough read and had to break it down into smaller bite size readings. What I did that help me tremedously was build a Pyramid chart capturing the SCQ ---Answer using sticky notes. Once built, I was able to easily see the ideas she was presenting and was able to clarify my thinking and writing substantially.
For years I struggled with getting my ideas out of my head and onto paper coherently. Now, I have a great tool that speeds this process up and get my point across succintly.
Hard to find, hard to read, expensive, puts you to sleep, but brilliant and unique! A must read!.......2005-09-26
After an exhaustive search, I ordered this book directly from the author. Make sure to get the more recent 1996 edition, not the 1987 edition.
The book is awesome in that it applies concepts in a way that I haven't seen anywhere else!
I haven't finished the book yet, it is painful to read, partly because Minto doesn't always apply her own principles! However, there are many great diagrams, and the examples cited are entertaining. For example, she provides examples of "intellectually blank assertions".
I force myself to read a chapter in the book each month. It is painfully intellectual, and sometimes puts me to sleep. But many great books are that way.
I bought the book to help me with my business proposal writing. This book is well worth it, especially for all consultants and business people.
Customer Reviews:
Dry, But Informative........2004-11-17
LISTENING: ATTITUDES, PRINCIPLES, AND SKILLS is a textbook about listening. We spend more time listening than we do reading, writing, and speaking combined. Yet, most people have no idea what listening is composed of. Our lives and the world in general would be a much better place if everyone took the time to improve their listening skills. This book takes an indepth look at the HURIER model of listening. Though several models of listening have been developed over the years, the HURIER model is, in my opinion, the model that best describes all of the processes involved in listening. There are six components to the HURIER model: Hearing, Understanding, Evaluating, Interpreting, Remembering, and Responding. LISTENING: A.P.S. is divided into 10 chapters and six of those chapters are spent solely on one component of the HURIER model. This book is quite informative about the art of listening. However, like the majority of college textbooks it is written in a very dry style. There is no glossary or side definitions of important words and the most important concepts are somewhat difficult to find in the layers of dull text. I found the most interesting reading in the book to be the case stories at the beginning of each chapter. There's no place quite like Burger World. Nevertheless, though the book is difficult to plough through, it is full of lots of useful information. It is a good text to use in a listening class. Just don't fall asleep reading it.
Books:
- The Challenge of Effective Speaking (with CD-ROM and SpeechBuilder Express/InfoTrac )
- The Elements of Business Writing: A Guide to Writing Clear, Concise Letters, Memos, Reports, Proposals, and Other Business Documents (Elements of Series)
- The Elements of Style, Fourth Edition
- The Gregg Reference Manual
- The Gregg Reference Manual
- The Gregg Reference Manual
- The Gregg Reference Manual
- The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation
- The Power of Appreciative Inquiry: A Practical Guide to Positive Change
- The Power of Simple Prayer: How to Talk with God about Everything
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