Send: The Essential Guide to Email for Office and Home

Average customer rating:

More like "Eats , Shoots & Leaves" than Strunk & White

Help for today's communicator

Send: The Essential Guide to Email for Home and Office

Learned what I didn't know I didn't know

EVERYONE, and I mean EVERYONE should read this book

Send: The Essential Guide to Email for Office and Home
David Shipley , and Will Schwalbe
Manufacturer: Knopf
ProductGroup: Book
Binding: Hardcover

Communications | Skills | Business & Investing | Subjects | Books
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ASIN: 0307263649
Release Date: 2007-04-10

Amazon.com

An April 2007 Significant 7 Editors' Pick: Funny, engaging, and oh-so-practical, Send is the ultimate etiquette handbook for email, making David Shipley and Will Schwalbe the "Miss Manners" resource for the digital age. Full of practical insights, Send is an invaluable resource for anyone who uses email, and is guaranteed to help you "think before you click." We are not the only fans of this important book. We asked psychologist, science journalist, and bestselling author Daniel Goleman to read Send and give us his take. Check out his exclusive guest review below. --Daphne Durham

Guest Reviewer: Daniel Goleman

Daniel Goleman is an internationally known psychologist who lectures frequently to professional groups, business audiences, and on college campuses, and is the author of many bestselling books, including Emotional Intelligence and most recently, Social Intelligence.

Poor Michael Brown. During the darkest days of the Hurricane Katrina debacle, Brown, then director of FEMA, the agency that so badly bungled the rescue efforts, sent this email: "Are you proud of me? Can I quit now? Can I go home?"

Emails can come back to haunt us--any of us. Few among us have mastered this medium, and only slowly are we realizing its dangers.

From the earliest days of email people "flamed", sending off irritating or otherwise annoying messages. One explanation for the failure to inhibit our more unruly impulses online is a mismatch between the screen we stare at as we email, and the cues the social circuits of the brain use to navigate us through an interaction effectively: on email there is no tone of voice, no facial expression. When we talk to someone on the phone or face-to-face these circuits would ordinarily squelch impulses that will seem "off." Lacking these crucial cues, flaming occurs.

It's not just flaming--I've sent my fair share of emails that were, in retrospect, embarrassing, too familiar or formal, or otherwise wrong in tone. Email invites these lapses in social intelligence in part because the social brain flies blind. In the absence of the other person's real-time emotional signals we need to take a moment to shift from focusing on our own feelings and thoughts, and intentionally focus on the other person, even in absentia, and consider, How might this message come across?

The peril of being off-key is amplified by the temptation to hit SEND prematurely: before we've thought it over and had a chance to ease up on that too-stiff tone, drop that bit of sarcasm, and remember to ask about the kids.

In the old days of letter writing--a dying art--we had plenty of time to rewrite before sealing the envelope, and so flaming letters were far more rare than red-hot emails. And so the brave new world of email could benefit from a civilizing force, a voice that articulates the ground rules online.

Enter Send: The Essential Guide to Email for Office and Home, a new book by David Shipley (an old friend of mine) and Will Schwalbe. Send not only articulates the way to win--or keep--friends online, but offers practical tips on both email etiquette and on the writing style most suitable.

In this witty and wise book Shipley and Schwalbe give essential guidance on vital matters like the politics of using Cc (nobody likes to be left out); when to just reply and when to "Reply All"; the danger of the URGENT subject (too many and you cry wolf); fine-tuning your greetings to fit the relationship (if you use the wrong one, you can lose them at hello); how best to apologize online (put the word 'sorry' in the subject or else the email may never be read).

But Send is far more than Miss Manners for the Web; it's brimming with fascinating insights. For example, now that email has become the way we talk, showing up in person has added impact as the ultimate compliment, signifying that the person, meeting or project has special importance for you.

Years ago a slim volume by Strunk and White, The Elements of Style, laid out the ground rules for good writing; the book became a bible for authors, widely known just as "Strunk and White." Send should make Shipley and Schwalbe the "Strunk and White" for the Web. --Daniel Goleman (www.danielgoleman.info)

Book Description

When should you email, and when should you call, fax, or just show up?

What is the crucial—and most often overlooked—line in an email?

What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell?

Enter Send. Whether you email just a little or never stop, use a desktop or a handheld, here, at last, is an authoritative and delightful book that shows how to write the perfect email—at work, at school, or anywhere. Send also points out the numerous (but not always obvious) times when email can be the worst option and might land you in hot water (or even jail!).

The secret is, of course, to think before you click. Send is nothing short of a survival guide for the digital age—wise, brimming with good humor, and filled with helpful lessons from the authors’ own email experiences (and mistakes). In short: absolutely e-ssential.

Customer Reviews:

More like "Eats , Shoots & Leaves" than Strunk & White.......2007-10-16

If you enjoyed the arched-brow humor of Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation, then you'll enjoy "Send." It's an elegant, fun guide to something that seems so simple, but is actually pretty complicated: using email effectively.

Help for today's communicator.......2007-09-30

Hello reader

I have found the help I need at last.

In my workplace people write an email rather than picking up the phone or turning around and talking to the person at the next desk.

Is this the same for you?

And do you find it leads to confusion and endless chains of communication on simple matters?

Here is your solution.

Read it and keep it for reference.

No need to reply.

Regards
David

Send: The Essential Guide to Email for Home and Office.......2007-09-29

Easy to understand even if you are not too computer literate. Would have been helpful to be able to read a paragraph or two before purchase.

Learned what I didn't know I didn't know.......2007-09-26

This is an easy read with lots of great info packed into a small volume. The authors' credentials are hard to beat, and the info is laid out in categories making it easy to go back and reread. I learned many things I didn't know about email etiquette (not just no caps!) and the reasoning behind it. They talk about overuse of attachments (I'm guilty!) and other problems I never thought of as a problem. Enjoy!

EVERYONE, and I mean EVERYONE should read this book.......2007-09-25

Some of the reviews below are correct, this book is simplistic. But unfortunately, most people have lost all sense of etiquette when it comes to email as the book suggests.

Email has become a disgraced form of communication that few people know how navigate properly, and those that do, could certainly stand to become better.

I am buying this for all of my coworkers, family, and friends for Christmas...if only for selfish reasons that it will make my work and home life more productive.

OSS Essentials: Support System Solutions for Service Providers

Average customer rating:

Essentials of the BSS/OSS industry
A timely and invaluable piece of work
Has potential to be great - lacks coherency & focus
Some excellent info, but wanders around in places
OSS Essentials -- must have for managers / architects

OSS Essentials: Support System Solutions for Service Providers
Kornel Terplan
Manufacturer: Wiley
ProductGroup: Book
Binding: Paperback

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Telecommunications Billing Systems

ASIN: 0471392405

Book Description

A guide to mastering one of the most strategically critical aspects of any telecommunications, ISP, or ASP business
Operational Support Systems (OSS) refers to the technical infrastructure that enables telecommunications companies, ISPs, ASPs, and CLECs to provide services directly to customers. In this important book, author Kornel Terplan draws upon his 25 years of experience as a top global telecommunications consultant to provide telecom operations managers and developers with the expert information and guidance they need to make strategic decisions about OSS in their companies. He reviews protocols and technology for service support, explores best practices for service development and provisioning, and provides expert guidance on tools and human resources for the technical service provider. Throughout, Terplan's approach to teaching OSS principles and practices is to present a real business problem and then walk you through the best solution.

Customer Reviews:

Essentials of the BSS/OSS industry.......2002-06-07

It's the only public published book on BSS/OSS industry i can find. Reading all TMF's documents is a big challenge, and reading this book is easier. It tells almost every key concepts about TMF's NGOSS program. I strongly recommend this book to everyone seting his/her career on OSS industry.

A timely and invaluable piece of work.......2002-02-05

Dr. Terplan has written a book (only one of the two available in thisarea) that will be invaluable for any person involved in either development or implementation of supports systems. The author obviously expects the reader to have a high level understanding of OSS related areas to appreciate and make the most this book. This book is a "must have" for all managers and consultants in the OSS segment.

Has potential to be great - lacks coherency & focus.......2001-07-10

This could have been *the* definitive reference on operational support systems. The author's uneven treatment of the subject and tendency to frequently go off topic or emphasize peripheral systems while leaving large gaps in the main subject have reduced this book to merely mediocre.

The strong points: the chapter on customer care and billing processes is remarkable. Here is a list of things that caught my attention and make this chapter so valuable: (1) the customer care maturity model is well thought out and serves as an excellent benchmarking tool, (2) the customer analysis and acquisition is on the mark, and (3) the customer interface management process and associated diagram comprise an excellent model for OSS processes. I also thought the way the author covered the problem handling process represents best practices, as does the section on SLA management. This is the stuff OSS is made of and it's covered both well and contains ideas and models in which service providers will be interested. The chapter provisioning and order processing is also strong and filled with excellent information for those who are seeking OSS-specific knowledge.

Weaknesses: Not only does this book overemphasize the network operations, which is important, but not central, but the author manages to drop this information into unexpected areas throughout the book. An example: Section 4.4 is an engrossing piece on the sales process that is succinct and filled with information, including tables and a diagram that reinforce the excellent information the author is imparting. Right in the middle of all this is a diagram that shows the use of a DMZ to separate intranets and extranets - not something anyone interested in sales processes cares about and is a big distraction. This happens throughout the book. Also, I agree with the comments made by a previous reviewer about wasting page count on product-specific information. This information needs to be moved to a web site where it can be maintained in an up-to-date fashion. Ironically, the publisher does this for other books. Finally, there are some major gaps: (1) no mention of the TeleManagement Forum, which is a global non-profit organization that is devoted to OSS. This organization has a technology integration map and numerous OSS-related processes that are De Facto standards in the OSS world, yet no mention of the organization and no mention of the wealth of material available that is directly related to OSS. (2) Section 7.4, which addresses migration from an existing to new billing system, misses some key considerations, which could have been developed into a discussion of strengths and weaknesses. For example, how do you segment and migrate subscribers? By CSA? Bill cycle? Region? Price plan? As the industry consolidates this particular issue keeps cropping up and a more in-depth treatment here is warranted. (3) No mention of TL 9000, which is an encompassing quality standard for telecommunications service providers. A portion of this standard applies directly to OSS.

Overall, this book contains some of the best information about OSS that has been collected and compiled into a single book. In fact, it's the only book on the subject. What is needed to make it great is a strong editor who understands OSS and who is not reticent about removing large pieces of superfluous material from this book. More information about standards that are directly related to OSS should also be included. If you work with operational support systems you really have no choice but to buy this book - I just hope that the next edition addresses the weaknesses.

Some excellent info, but wanders around in places.......2001-07-06

The eight chapters in this 610 page book tie together operational support systems and how they relate to network operations, business support systems and network management. In some respects this book is less about OSS than it is about the network, which is evidenced by the structure of the book and page count given to each topic.

It starts with an encompassing overview of operations, business and marketing support systems. This is entirely focused on OSS, and has one of the best descriptions of a service delivery cycle I've seen in print. This is followed by a chapter discussing a service provider's portfolio of products and services, which sets the context for OSS. Chapter 3, however, seems out of sequence, because it breaks the flow by addressing management protocols - a topic that is peripherally related to OSS, but is not central. The author gets back on track in chapter 4 with a solid, information-packed treatment of customer care and billing processes. Thi!s is the heart of OSS and the author provides some great information, which is continued in chapter 5's discussion of provisioning and order processing. Unfortunately, the author drifts off into network operations management, which is the topic of chapter 6. This is certainly related to OSS, but does not warrant the 74 pages this topic consumes. Chapter 7, covering support, documentation and management systems is really a catalog of products, which eats another 104 pages of peripherally related material that could have better been provided on a companion web site since product-specific information is a moving target and only renders a book prematurely obsolete. The final two chapters covering workforce management and trends for service providers were valuable, especially the comprehensive tables and lists devoted to job profiles and organizational structures.

Overall this book has a lot of excellent information, most of which is not available elsewhere. However, the aut!hor wanders and drifts into too much detail on topics that are not central to the theme of this book. Since it is the only book on the market on OSS and does provide a wealth of information I decided to be lenient and award it 4 stars. I hope the next edition benefits from some good editing and focuses on OSS, and the product-specific information is moved to a companion web site the way other publishers handle this time sensitive material.

OSS Essentials -- must have for managers / architects.......2001-04-30

I highly recommend OSS Essentials by Dr. Kornel Terplan. The book covers an immense array of topics, explaining how they relate to each other and offering editorial that encompasses the authors many years of real-world experience. Whether you are assessing various alternatives in designing applications, or are simply trying to understand what various technologies are and how they can be used, this book will save you many hours of research. Because the author has lived through design and implementation of many advanced OSS systems, his insight will serve to guide you toward success. Chuck Reid states: "In theory, there is no difference between theory and practice; In practice, there is." This book explains both so the differences are clear.

Book Description

Developing your expertise through e-learning...

To see a demo go to www.business-interactive.com/wiley/demo.htm

WHAT ARE ESSENTIALS IN TELECOMMUNICATIONS?
A series of multimedia web-based training courses designed to develop your understanding of communications technology.

ATM Essentials
GSM Essentials
GPRS Essentials
UMTS Essentials
TCP/IP Essentials

Simple and easy-to-use, each module introduces the fundamentals of the topic and then, step-by-step increases your knowledge-base through a dynamic combination of audiovisual content, including audio commentary, diagrams, pop-up text boxes and practical hands-on interactive sessions and exercises.

Flexible and easy-to-follow, each module allows you to train at your own pace and plan your time according to your workload. Each training course lasts approximately 4 hours but you can access each course at any point and repeat any section as many times as you wish.

Cost effective and convenient, Essentials in Telecommunications mean that there is no longer any need to take a day out of your busy work schedule to attend a training course. Concise and informative, each module provides you with all the expertise you need, whenever or wherever you want.

WHAT WILL ESSENTIALS IN TELECOMMUNICATIONS ENABLE ME TO DO?
Essentials in Telecommunications give you all the technical know-how to:

Understand the basic technologies underlying each system
Develop, implement and manage your services more efficiently
Sell and promote your products more confidently and effectively

THIS MODULE: TCP/IP Essentials
Covers the basics of the Internet protocol and how it is used in packet-switched telecommunications networks.

Introduction to TCP/IP
Link Layer Technologies
IP-Addressing
Internet Layer Protocols
Transport Layer Protocols
Application Layer Protocols
Internet Access

Duration : 4 hr module

Book Description

Part of the highly successful Shelly Cashman Series, this text offers a clear, step-by-step, screen-by-screen approach to learning the basic skills of Microsoft Outlook 2002. One project demonstrates how to create calendars, schedule appointments, set up address books, and send e-mail.

Average customer rating:

Balanced overview for non-engineers
Better Than Networking For Dummies
Surprisingly Well Done
Essential Guide to Networking Review
Trainers Take A Close Look At This One

Essential Guide to Networking, The
Jim Keogh
Manufacturer: Prentice Hall PTR
ProductGroup: Book
Binding: Paperback

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ASIN: 0130305480

Customer Reviews:

Balanced overview for non-engineers.......2000-12-30

Keogh keeps an excellent balance between material for "complete idiots" and material for engineers. He uses simple metaphors (lots of highway traffic comparisons) to explain the "why" and "how" of networks, and anticipates reader's questions fairly well. The book is up to date, and covers just about any subject you need to be familiar with if you want to talk to engineers using their vernacular. The industry overview, covering major players, was particularly useful. There is one flaw, whose importance depends on your own reading habits: the writing style is atrocious, and it looks as if the book never went through an editor at Prentice Hall. While the conversational style makes the material easier to absorb, there is a good number of spots that would be marked in red all over if this was an English 101 paper. Still worth it, though.

Better Than Networking For Dummies.......2000-10-14

I'm a big fan of the Dummies series and never thought I'd find anything to compete with it except for the Idiot's Guides. I was wrong. I found this book covers the topic much better than the Dummies and Idiot's guides. The author writes in my kind of language - plain and simple so the average guy can understand. And the indepth coverage of the industry is a bonus. I really like the author's down to earth style of writing. This is a buy.

Surprisingly Well Done.......2000-10-11

I always found computer networking mystifying in the way it can transport my words around the world in a fraction of a second. I've read a lot of books on the subject, but this is the only one I found that clearly explains this process. The book is full of networking jargon, but that shouldn't scare you because each is explained in a way anyone can understand. He uses the highway metaphor, so if you understand how cars travel the highway then you'll easily relate to how words and pictures travel on a network. I recommend this book hands down.

Essential Guide to Networking Review.......2000-10-11

I am currently working in Silicon Valley and found this book to be extremely helpful for me to understand networking and communicate with my clients here in the Valley. Mr. Keogh clearly explains the fundamentals of networking so that the reader can follow the how networking works and have confidence in discussing networking with others. I look forward to reading more of Mr. Keogh's books.

Trainers Take A Close Look At This One.......2000-10-02

I'm a college instructor. During the summer I was asked to teach a basic network course for the fall term designed for students who are beginning their networking studies. Books I used for my other networking courses were MCSE books that were too detailed for my students. Then I came across this book, which is perfect for my class. The material is detailed enough so students come away with a good understanding of the concepts, yet not too detailed to overwhlem them. This is a perfect blend - and the companion website to this book offers slides and test questions free. I highly recommend this book to any instructor - or any student.

2007 Global Broadband - Broadband is Essential Infrastructure

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2007 Global Broadband - Broadband is Essential Infrastructure
Paul Budde Communication Pty Ltd
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

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Book Description

This annual report offers a wealth of information on the worldwide fixed broadband industry, and includes analyses, statistics, trends and forecasts. The report also provides a market overview of the various broadband technologies, including DSL, cable modem, fibre, BPL and broadband satellite. Regional information is also included, providing a comprehensive overview of how broadband is progressing around the world. Subjects covered include: The current broadband market; Worldwide and regional broadband statistics; Broadband infrastructure analysis; The DSL market; The cable modem market; FTTx market; Broadband over Powerline (BPL) market; Broadband satellite; Regional information.

Effectively using your Web site for generating franchise sales: recruitment of potential franchisees is essential to make a franchise flourish. A company's ... An article from: Franchising World

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Effectively using your Web site for generating franchise sales: recruitment of potential franchisees is essential to make a franchise flourish. A company's ... An article from: Franchising World
Brian Spindel
Manufacturer: International Franchise Association
ProductGroup: Book
Binding: Digital

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Web Marketing | Business & Culture | Computers & Internet | Subjects | Books

Book Description

This digital document is an article from Franchising World, published by International Franchise Association on September 1, 2004. The length of the article is 1085 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Effectively using your Web site for generating franchise sales: recruitment of potential franchisees is essential to make a franchise flourish. A company's Web site is one of the most powerful communication tools available.(Technology)
Author: Brian Spindel
Publication: Franchising World (Magazine/Journal)
Date: September 1, 2004
Publisher: International Franchise Association
Volume: 36 Issue: 8 Page: 27(2)

Distributed by Thomson Gale

Average customer rating:

Not quite the book I thought it was

Essential Computers: Email
Ann Light , and Des Watson
Manufacturer: DK ADULT
ProductGroup: Book
Binding: Paperback

E-mail | Software | Computers & Internet | Subjects | Books

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Amazon.com

The appealing, compact, reasonably priced Essential Computers series from DK meets all of the getting-started needs of the beginning computer and Internet user, focusing exclusively on Microsoft products. With attractive French flaps and characteristically clean, easy-to-read illustrations, the books in this series--which range in subjects from getting online to digital photography--really serve the casual user. --Teri Kieffer

Topics covered:

E-communications
Outlook Express
User identities
Sending mail
Receiving mail
The address book

Book Description

The Essential Computers series provides simple, visual references to all the computer skills you need, from word processing to the internet. Addressing the issues that thousands of new users face every day, the Essential Computers series helps them join the "Information Age." Each book in the series is geared toward solving a specific task by using the most up-to-date software available. Whether the issue is creating spreadsheets in Microsoft Excel or parental control of the internet, each lesson is taught in the simple, step-by-step style that DK made famous. The text is clearly illustrated with pictures pulled directly from computer screens, showing the reader what to expect at each stage.

Customer Reviews:

Not quite the book I thought it was.......2000-11-03

As a librarian in the computer center of a public library I am often asked for help in setting up and using e-mail accounts. At first glance this seemed exactly the book to make my job easier; it is compact, well illustrated and gives the user a basic introduction to understanding and using e-mail. I particularly liked the layout and having a picture of the screen combined with the text to both show and tell the steps along the way.

However, what I hadn't noticed is that it is actually a handbook for using Microsoft Outlook Express 5.0. It does say this on the cover, but "e-mail" is displayed far more prominently and that, plus the subtext of all the topics covered is what caught my attention -- not the seal that says Outlook Express. This was misleading and for my puposes diminishes the usefulness of the book.

Based on the cover and title I expected a more general book on using e-mail, not a manual on a specific program. Calling it "Essential Computers : E-mail" gives a different impression of its contents and does not do enough to emphasize its focus on Microsoft Products.

Another major drawback is that it appears to be a book for beginners, but then assumes that the user already has an e-mail account set up or knows how to go about doing this. For the absolute novice THIS is one of the essential first steps yet it is not included in the book.

Book Description

Written by trainers and consultants, Crystal Reports 9 Essentials guides you step by step through the process of creating your own reports with this latest version. Begin with the basics of conceptualizing your report. Then move on to advanced topics, including creating custom functions, adding charts, and publishing Crystal Reports to the Web. The final chapter includes tips for report development projects designed to help you understand the design process and come up with an appropriate strategy to meet your reporting needs.

Customer Reviews:

Useful Book.......2007-08-04

This book has sat on my desk for the last year and has been a very valuable tool in my job. I have created some really complex reports with the help from this book. It didn't get 5 stars due to a few vague areas that I feel could have been more thoroughly explained, but overall, a very well written useful book.

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