Book Description
"This is an important and excellent book for every negotiator." -The Negotiator Magazine
The premier guidebook for conducting cross-cultural business
Doing Business Internationally, Second Edition, is a nontechnical, accessible resource for managing today's multicultural organizations. Revised, restructured, and refocused from its classic first edition, it introduces the revolutionary Cultural Orientations Inventory (COI), a unique and valuable tool for identifying critical skills gaps and practicing style-switching, potentially increasing effectiveness and improving performance.
This fully updated edition revisits the first edition's groundbreaking strategies and techniques, plus presents new tools developed in conjunction with Harvard University, Columbia University, AT&T, and other leading universities and corporations.
- Concentrates on team building, executive development, problem solving, and other essential activities
- Features management and negotiation tips for global leaders
- Provides in-depth analyses of six key global regions
Customer Reviews:
Excellent book for learning more about managing multicultural organisations........2006-08-28
This is an excellent book for learning more about managing multicultural organisations. Already in its second edition after being first published in 1995, it has improved. The COM or Cultural Orientation Model integrates all the cultural dimensions of famous authors Hofstede, Hampden-Turner and Trompenaars, Stewart and Bennett/Rhinesmith, Kluckhohn and Strondtbeck/Hall and Edwart Hall into a cartwheel.
Though the authors are very much pro-convergence (even claiming in Chapter 1 that Global harmonization of consumer buying preferences will dominate certain industry-goods and services-sectors.) as to Globalization they manage to build up a comprehensive argument about the high role of culture in the process of organizational globalization.
Busy international managers could find the approach of breaking the complexities of cultural differences into value orientations a bit theoretical in the absence of case examples and critical incidents. There are some good case studies in chapter 4:A Survey of Cultural Patterns but there are too few of them in the whole book. In fact more of these would have helped in getting a vital point accross that cultural boundaries are not national boundaries. For people involved in designing performance management systems and strategic planning in multicultural organisations this book is highly recommended reading. HR-practitioners in multicultural organizations would also benefit from reading this book.
Which type is to become a global manager?.......2001-01-22
Recently I wrote a book about multinational management published in 1968. After finishing this book, I realized that the conflicts between multicultural and multinational difference are stands still under the similar managerial circumstance, though we are living in the digital-dominated world. So I studied this book compared with its' phenomenon as described in "International Management". Keeping a flexible communication skill in multinational-cultural is the key factor to achieve meaningful outcome. For this, the open-minded, instructive and far-sighted personality required first. When they acknowledged difference not wrong each other, they can start to talk about what they want for negotiation, next proceed to persuade or yield a little. This means the more internationalized people there as a matchmaker, the more the company benefited from them. Then how to get Mr. Right for global manager? They all born naturally? Or trained? Both are all right. Person who has got global brain with digital management skill (as Mr. Bill Gatz called) must appeal to adapt extreme change and more action to cope with international risky problem. They could continue to get or lose by trial and error and learned what's the best, step by step and case by case. There are no standard learning system to teach them. That's not the lost rather than investment for human resources for each company ultimately. If you are would-be-global manager or second-rate reginal manager or have a dream of international manager, read this book and write down and analyze what's your strong/weak point more carefully. Then take into action to the first-rate global manager. If anyone who is in a top-management read, they can set effective multinational goal to come and get. How about students or average person? Of course, they will be fine.
Valuable guide to building a successful worldwide company........1998-10-11
This book should be on the desk of every marketing and human resources manager involved in foreign trade. It is not only for larger companies that have already built a global sales network. It is also for beginners who should consider these cross-cultural factors BEFORE they start selling their goods and services in overseas markets. John R. Jagoe, Director, Export Institute.
Book Description
Much more than simply a list of protocols, Cultural Intelligence helps readers develop a mind-set that can be applied to any number of countries, cultures, and business situations. It is a systematic way to approach the tremendous variety of interactions and challenges that business people must face around the world - much easier and more realistic than documenting every trait of every culture and preparing to cater to each. This book presents a three-stage process for becoming culturally intelligent. These steps involve learning the fundamental principles of cross-cultural interactions, such as what cultures are, how they might vary, and how they affect behavior; practicing mindfulness and paying attention in a reflective and creative way to cues; and developing a repertoire of behavioral skills that can be adapted to different situations. It takes time and effort to develop high cultural intelligence, but this book helps readers with the right attitude begin this rewarding experience.
Customer Reviews:
Well written book........2006-04-24
This is a well-written book, which provides a generalist approach to dealing with cross-cultural issues with many excellent examples. The core idea of the book is based on the Hofstede model. One of the central criticisms of this model has been that nation state and culture are always presumed to be the same. Local culture does not follow political boundaries. The authors seem to be unable to avoid this trap.
Cultural Intelligence gives good insights on how to notice "Cultural Cruise-Control" and change own way of thinking. Providing some practical tools would have added to the value of this book, but this is a good book for international managers and HR personnel involved in multicultural business.
Cultural Intelligence.......2006-03-16
Author presented interesting views and provide readers clear concept of issues in working with people of cultural diversity.
A thorough and very useful guide.......2005-03-07
This is a detailed survival manual for those who are new to working across cultures. Its aim is to help such people to raise their 'cultural intelligence' - their understanding of cultural diffrences and their impact and their skill with tools to recognize and overcome misunderstanding and failures of communication based on differing cultural expectations.
While it is pitched for those who have little or no cross-cultural experience, it contains material which will also be useful to those with substantial experience.
An appendix lists useful sources of specific country information.
Good examples but not best for business purposes........2005-02-14
I learned a lot from this book. It uses examples and case studies to drive home lessons on cultural literacy. If you are looking for a more business oriented book, consider "Doing Business in the New Latin America" by Thomas Becker. I can't make any recommendations regarding other regions.
Outdoes all the rest.......2004-05-11
I have read countless books regarding inter-cultural communications and competence but I have to say that this is eons ahead of all others (including some by the same title). The strongest argument that the authors make here is that there are no patronising sets of rules to follow in different cultures, that one can, using an effective method and basic awareness, communicate across any culture successfully and without the aid of guidebooks and the like. In essence, this is the only book anyone will ever need on this subject...nice work!
Book Description
Packed with dozens of engaging stories, case examples and humorous contemporary cartoons, Cultural Intelligence is the perfect antidote for overcoming cross-cultural differences, improving workplace communication, building solid business relationships and adding to your organization's bottom line. Using a set of twenty business-oriented dimensions, Dr. Peterson helps you examine your own cultural style and determine that of others in six vital areas: management, strategy, planning, personnel, communication and reasoning. The crowning piece is a powerful set of Peterson key action steps for increasing your own cultural intelligence. Brooks Peterson founded Across Cultures, Inc. in 1997 and is an experienced cross-cultural trainer and consultant. American Express, Intel, Volvo, Microsoft and others have used his Peterson Cultural Style Indicator™.
Customer Reviews:
Cultural Intelligence: A Guide to Working with People from Other Cultures.......2006-11-10
Timely delivery and in perfect condition.
Too broad a topic..........2006-08-01
The discussion was so broad that it was almost irrelevant. It is not Peterson's fault though. Any discussion about every culture in the world is necessarily broad, but I think I would have gotten more out of the book if it focused on a specific area of the world.
Cultural Intelligence.......2005-03-13
Cultural issues are not a new topic, but this book is so well written that it quickly becomes an interesting read and valuable learning tool for almost all of us, because of the world we live in, now and in the future. The author begins by explaining the importance of cultural intelligence for many of our business and personal interactions (with people from other ethnic groups at home and around the world), then listing what to expect (how the book is organized and why), and finally presenting a wealth of information about the topic (with vivid examples of how to apply it to our daily lives). Those examples are a clear indication that the author has accumulated his knowledge through wide reading, a variety of teaching contexts, and comprehensive practical experience in the field. The book identifies common cross-cultural dilemmas and offers practical solutions by outlining primary principles as a foundation for decision-making and describing how individual differences must be considered. The use of continuums throughout the book, and in the tool The Peterson Cultural Style Indicator, ensures that the reader understands and effectively uses the concept of Gray, versus Black and White, in human relationships. A good summary is the equation presented of Cultural Intelligence: Knowledge about Cultures + Awareness (of self and others) + Specific Skills (behaviors).
Insightful!.......2004-08-04
Imagine a guidebook that helps you navigate the uncharted lands of strange cultures or, at least, cultures that seem strange to you. Author Brooks Peterson is less concerned with social advice than he is with explaining how to manage broad cultural differences and avoid cultural egocentrism. While he soundly reviews measures of cultural differences, such as cultural scales, he avoids delving into complex, abstract theories with little practical application. His clearly written book treats all cultures objectively, covering broad tendencies without venturing into cultural generalities. He alerts you to the nuances of other cultures and your own. We strongly recommend this book to anyone who interacts with the values of other cultures on a regular basis - and, these days, that's just about everybody.
Customer Reviews:
An good introduction to Cultural Dimensions.......2005-06-30
Building and expanding on Hofstede's five dimensions of culture, Trompenaars and Hampden-Turner present a model of culture and cultural differences that is both sensible and eminently useful. While Hofstede may be the man who pioneered cultural research in management, Trompenaars and Hampden-Turner are the men who popularized it within the business world.
The six dimensions of culture proposed are simple to understand and relate to. With the numerous examples given throughout the book, cultural encounters suddenly make sense and previously taken for granted 'issues', annoyances, and differences when dealing with other cultures are explained and analyzed. While some of the six dimensions introduced are in some ways similar to Hofstede's, five cultural dimensions (for example individualism vs. communitarism); however, the authors also introduce additional dimensions and sometimes expand Hofstede's in ways that make it easier for the reader to understand the differences among cultures.
While many scholars claim that the authors' research is not rigorously scientific as that of Hofstede for example, however, it remains a landmark in the field of culture research in management. Perhaps more importantly, it is more accessible to managers and trainers due to the simplicity of the writing style and the numerous examples scattered throughout the book. Overall, a highly readable and useful book that should become essential reading for students of International Business.
For people in a hurry and looking for a 'tool box' for dealing with cultural differences; 'Riding the Waves of Culture' by the same authors may be a better option.
A Good Read!.......2001-02-17
Don't be put off by this book's daunting terminology. Beneath the author's unrestrained use of labels like universalism, particularism, individualism, communitarianism, specificity and diffuseness, lies an insightful analysis of cultural differences. After defining various nationalities under a host of polysyllabic headings, authors Charles M. Hampden-Turner and Fons Trompenaars illustrate the differences between them using engaging and easy-to-understand scenarios and stories from popular culture. The end goal of each of these sections is to explain to international business managers how cultural dilemmas can be reconciled.
A must read for multicultural managers.......2000-12-11
I have read this book 3 times only to find that the book is rich of information on how we can do business internationally. I am impressed by the comprehensiveness of the writers' survey which covers more than 40 thousand respondents from 50 different countries. The book also gives me new insights on how people of different values, norms and belief can reconcile the inherent cultural differences to build a dynamic relationship whithin a culturally diversed organisation. I recommend this book for managers and everybody who work in multinational business.
Book Description
International Management is the most comprehensive introduction to cross-cultural management currently available. It demonstrates how cultural factors influence behavior in the boardroom and the workplace, and examines the skills needed to manage across national borders.For the third edition, the text has been extensively revised and updated to include new material on globalization and localization, strategic management, and the knowledge company. In addition, it has been restructured to look initially at how culture affects the structures and systems of a company, and then at how these internal arrangements influence international and strategic management. An appendix on dissertation and project writing has been added to make the text even more student-friendly.As in previous editions, the numerous examples included in the book are drawn from a wide variety of sources and are truly international, being sourced from the US, Europe, and Southeast Asia. Its clear linking of management theories and practical examples will continue to make this text popular with both students and instructors.
Customer Reviews:
Not the best choice for Cross Cultural Differences.......2007-01-09
This book is over-priced and offers little academic or practical value for lecturing Business Students. No instructor's manual available. It seems if the author took several resources and crammed it all together in one publication. I am quite disappointed with this purchase and for using this in class.
Book Review.......2006-03-17
I purchased the book for a class I'm taking. It has some errors in it (it refers to President Bush as a former Senator when he was running for President). It's very straight forward and mildly bland. Several students in my class have commented that it reads like an "Army manual." Mead and the publisher are British, which is probably the reason for this.
In this modern world, don't expect much.......2005-12-15
I actually have taken 2 courses with the author and can tell you that his lectures are exactly like his book: outdated, general, non-applicable, and not worth the money. Here is a summary of the book in one sentence: Cultures are different, and a manager must be sensitive to those differences. -->Duh.
The real problem lies in the fact that the author has no real world business experience. Who would you rather have write a book on international management? a real-world, experienced manager, or an academic stuffed in an office reading about management from books and articles, and then compiling it all into his own book?
Anyways, don't bother with this book.
Book Description
As companies worldwide are moving more and more toward a virtual business model, this handbook offers insight for team members who collaborate on projects from geographically diverse locations. Included in this comprehensive reference guide is an explanation of virtual management and advice on how to coach and develop team members with success from far-off office locations. This practical discussion provides the teaching skills needed to help the current manager understand the complexity of the job and to be effective in this new and changing role. Sample evaluations prepare the prospective virtual managers to adequately assess and gauge the success and progress of a far-flung team.
Customer Reviews:
I really loved this book! .......2007-05-08
Over the years, I have managed satellite developers in England, France, India, Australia, and Canada (I'm currently in Southern California). I wish I had read Managing Without Walls years ago, before I started managing remote developers.
Some of the book is based on just pure common sense, like the parts about dealing with time differences, speaking clearly, understanding gestures...the sort of stuff you have to include for completeness. But there is also some real meat here and some genuine insights of the type that you can develop only from having done this type of management for an extended period of time. In particular, I like the section on the stages of cultural adjustment and building multicultural teams. All of my teams went through the exact phases of cultural adjustment outlined in the book. In addition, the idea of celebrating local holidays across the group is an excellent team-building and cultural-learning opportunity. I also like the cookbook-style walkthrough for making the decision of whether to outsource or not. Most of the outsourced projects that I have seen fail could have had their failure predicted by the answers (or lack of answers) to the questions outlined in the book. The book also makes a very clear (and valid) distinction between domestic outsourcing and foreign outsourcing. The decision matrix around which of these solutions you pursue is significantly different.
An interesting, and unexpected, theme of the book is fun and its importance in teambuilding. I encourage my teams to have fun at work and to play well (meaning practical jokes, especially ones where I am the victim). Why? Because as the book points out, a well-executed bit of shenanigans takes a fair amount of teamwork to pull off and--whether it works or not--will generally help pull a team together, even if they are halfway around the world from one another. Most books on management (virtual or not) fail to address or offer good advice on this topic.
Another interesting topic in the book that can normally only be learned through a devastating trial-and-error process is planning for catastrophes. The world that we live in is a dynamic place, and catastrophes threaten our projects from many sides. Having a globally distributed team almost ensures that a catastrophe of one form or another will affect your team at some point in time. In fact, you should be acutely aware of this as part of your risk assessment of the project. The book gives some very pragmatic advice for setting up alternative communication channels and protocols as well as for managing through a catastrophe. Catastrophes will happen, but even a small amount of planning will help your project recover quickly.
If you manage remote or satellite teams, this book is a must-read!
Not very helpful.......2007-03-30
I found the book extremely simple-minded and not at all useful. It seems like a simple listing of common sense items, with no real insight into the process.
So You've Been Handed this Team Project.......2007-02-19
One indication that a concept's time has come is the addition to Micosoft's product line of software to facilitate that concept. Such is the case with Microsoft's Visual Studio 2005 Team System. Here is a simple to get project developent package oriented to software design, development, testing by people scattered among work groups around the world.
This book, however, carries on with the managerial side of team development rather than the mechanics of how the software works. The managerial side has to handle mundane problems like language, time zone changes, cultural differences, and of course communications when you can't call a meeting and get everyone into the same room.
There are other books available that discuss the pros and cons of outsourcing things like software development. Again that's not this book. This book presumes that the decisions have been made and it's now up to you to get the job done.
Excellent Read.......2007-02-01
A must read for anybody who manages remote team members. There are lots of books out there for the telecommuter but it is so hard to find information on how to manage telecommuters. This book is fantastic. It not only fills a huge knowledge gap, it does it with incredible clarity, insight and in an easy-to-read writing style. I cannot say enough good things about this book. It gives a whole different perspective on the differences betwen the various types of virtual environments and the challenges associated with each. The author does an excellent job of describing a situation, explaining what happens, why it happens , what the manager could do differently and includes excellent examples to help drive the point home. I have been managing virtual team members for a couple of years. Not all my team members work remotely and I fell into the trap of managing local team members and practically ignoring the remote ones. My remote team members now are happier each week as I implement more and more of the great ideas in this book. A must read for anyone managing team members long distance.
Bridging the Gap.......2007-01-30
I've worked on both sides of the wall, as the virtual manager and the virtual employee. This book gives great insights on how to make this work. The examples and analogies in the book are excellent and easy to apply to real world situations. I especially liked the information on communication styles and how different people react and interact to each other.
This book contains a lot of information about things that might not occur to you that you need to know about managing or working virtually.
Book Description
Business Across Cultures is the keystone book in the Culture for Business series. It provides an overview of all subjects tackled in the other books of the series. Its particular aim is to provide executives with a cross-cultural perspective on how companies meet the diverse needs of customers, investors and employees; to introduce the main ideas in business in a multicultural context; and to show how they all fit together.
Customer Reviews:
An Admirable Primer for Understanding Business & Culture.......2004-06-25
Trompenaars, Fons and Peter Woolliams Business Across Cultures. Capstone Publishing Ltd. Chichester, England, UK: 2003.363 pages soft bound.
I think that we should consider this book to be a primer for the Business Culture Series coming out from Capstone Publishing by the Trompenaars/Hampden-Turner Group. It truly sets the framework for their Marketing Across Cultures, Managing People Across Cultures, and Corporate Cultures texts.
Additionally, it demonstrates the evolutionary growth and development of the T/H-T authors from their earlier innovative and insightful Riding the Waves of Culture, The Seven Cultures of Capitalism and 21 Leaders for the 21st Century books.
Trompenaars and Woolliams have set a new framework from which to look at the dimensions of culture in organizations. They see culture as the contextual environment defining much of the essence of the relationships between an organization and the environment in which it operates. This new thinking removes culture as a topic per se and allows companies and organizations to place dilemmas within their contextual configuration.
Such dilemmas relate to values which are expressed in behavior, communication, attitudes, and key decision making. Reconciliation of dilemmas seeks to restore the harmony which is requisite for synergistic solutions to enhance the effectiveness of the organization. However, as the authors state, before reconciliation there must come the recognition of the dilemma and the respect for the opposing views.
As a primer for the Business Culture Series, the authors address the organization as a cultural construct and look at the organization of meaning and its integral role in the development of the key value dimensions that are essential elements of Trompenaars research. We also get insights into the authors' perception of corporate culture and the techniques for managing change and continuity across cultures.
Three chapters provide us with the tip of the iceberg for their subsequent books on marketing across cultures, managing HR dilemmas across cultures, and finance and accounting across cultures.
The penultimate chapter presents the integration theory, an approach that allows us to determine the propensity for the individual to reconcile dilemmas which they see as a direct measurement of leadership. They call this "trans-cultural competence". They see managers as working to accomplish specific objectives with leaders dealing with dilemmas of seemingly opposed objectives which they continually seek to reconcile.
The final chapter is a documented "proof of the pudding" chapter with examples of how the reconciling process actually works in practice. It provides both techniques or reconciliation as well as insights to its practicality.
While reading this book is not a prerequisite for reading the rest of the books in the series, it is an extremely valuable and helpful overview of the thought processes of the THT group and is an excellent guide to the paths that they are following.
David C. Wigglesworth, Ph.D., an interculturalist, is an international management and organization development consultant with D.C.W. Research Associates International, 2606 Parkdale Drive, Kingwood, Texas 77339-2476 USA. Tel: 281-359-4234; Email: dcwigg@earthlink.net
Immensely helpful for the practitioner.......2004-03-08
Last year, when I first heard about this book -- Business Across Cultures -- I couldn't wait for its availability. My copy arrived in the post and I am not disappointed. The authors - Fons Trompenaars and Peter Woolliams - along with Charles Hampden-Turner have been the leading proponents that value is not added but rather value is created by reconciling values of contrasts and conflict. This is commonly referred to as dilemma theory, was first argued in Riding the Waves of Culture: Understanding Diversity in Global Business (Trompenaars and Hampden-Turner, 1998) and expanded in Building Cross-Cultural Competence (Trompenaars and Hampden-Turner, 2000). In 21 Leaders for the 21st Century (Trompenaars and Hampden-Turner, 2001), in which Woolliams was a major contributor, it was shown that dilemma theory could also be extended to corporate-wide, strategic business units (SBU), divisional, departmental, team and other organizational levels. This book also provided a new definition of leadership -- the recognizing and reconciling of dilemmas among contrasting cultural values.
Business Across Cultures thus builds upon an impressive and extensive body of literature. It is grounded in the research that underpins a unique database of cross-cultural profiles derived from the input of over 60,000 managers working in more than 60 countries.
As business becomes more global and diverse, culture becomes the defining issue for leaders and managers. Ever thought provoking, Business Across Cultures provides a new framework for dealing with the business implications of culture. It is the first -- the keystone -- in a four book series that will deal with marketing and managing people across cultures, as well as corporate culture.
The authors refer to culture as an onion consisting of layers that can be peeled off. Using this illustration, I suggest that in this book the authors reconstitute an onion of their own, providing additional practical layers to the established core of dilemma theory. Two of the strengths of dilemma theory are its simplicity and robustness. It's easy to comprehend, makes sense and is practical. This simplicity can be seen in the sketching of contrasting values in a virtuous circle throughout this book. In Business Across Cultures, Trompenaars' and Woolliams' use of stories and accounts of global leaders and companies is illustrative and their concept of leadership is validated by the many examples of dilemma reconciling by real leaders. This evidence is convincing. The implications for leaders and strategy are substantial.
In this book, the authors provide executives and managers with a new toolkit to help in developing a new mindset - recognize, respect, and reconcile -- in working in diverse cultures, not only across nations but also within an organization. Building upon their extensive body of literature, the authors present chapters dealing with corporate cultures and managing change and continuity, marketing, and HR dilemmas across cultures. Even finance and accounting dilemmas across cultures are addressed, as are the quest for a new paradigm of international leadership and the need for reconciling organizations. For those familiar with dilemma theory, Business Across Cultures provides a welcome `how to' practical side of dilemma reconciliation. This book will be immensely helpful for the practitioner, providing the next level of understanding.
Business Across Cultures is outstanding!! The book truly does raise one to the next level of competency. I recommend it for business leaders, strategists, marketers, HR professionals, and managers of all stripes as it provides a valuable resource on the navigating the challenges and opportunities they face. If you fall into this category, this insightful book deserves a place on your bookshelf. Moreover, it needs to be read and put into practice. I look forward to the rest of the series.
Book Description
This book explains to those living and working in another country how to identify and develop their Cultural Intelligence, or CQ. Cultural intelligence is an outsider’s natural ability to interpret and respond to unfamiliar cultural signals in an appropriate manner.
CQ is distinguished by three core features: the head, or the ability to discover new information about a culture; the heart, or one’s motivation and confidence in dealing with a culture; and the body, or the capability to adapt actions and behavior so that they are appropriate in a new culture.
A manager with a high CQ can enter into new cultural settings—national, professional, organizational, regional—and immediately understand what is happening and why, confidently interact with people, and engage in the right actions. Filled with real-world examples and case studies, this book explains how to assess one’s own skills and improve one’s CQ.
Book Description
Forge positive, productive East/West business relationships by understanding how the other side thinks.
Focusing on who the Chinese and Americans are, and why they behave in certain ways, this pragmatic yet sensitive approach to building East/West business relationships urges readers to seek understanding ahead of quick answers.
Bicultural businessman Charles Lee outlines the traditional, social, political, and economic factors affecting Chinese and American business environments, deconstructing the myths of the ""cowboy"" and the ""dragon.""
Customer Reviews:
Packed With Knowledge!.......2004-06-03
Explaining China is a favorite avocation of many Chinese in the West. They usually state that Chinese and Western values are opposed, and that Chinese values are not only different but superior. This fairly typical book can be straightforward and informative, particularly when the author discusses the decision-making process in China and warns that `yes' and `no' probably don't mean what the average, unsubtle American understands them to mean. But stay skeptical of the author's generalizations about Chinese (Dragon) and Western (Cowboy) motivations. He stresses the supposed "collective" disposition of Chinese, but anyone with China experience will wonder just how "collective" the Chinese really are. In an often-used saying, the Chinese compare themselves to grains of sand - to emphasize their difficulty in getting together and cooperating. Sometimes the book describes fact, and sometimes fantasy that Chinese wish were fact. It can be as useful to know a people's fantasies as it is to know their facts so, properly read, we find this book to be a useful addition to the bibliography on doing business in China. (There are, by the way, some annoying proofreading errors, most egregiously the erroneous pinyin spelling of the Chinese word for face.)
Insightful comparison of cultures, great business advice.......2003-12-11
Dr. Lee offers thought provoking insights and recommendations on doing business in Asia, based upon years of personal experience. Interesting contrasts of Asian and Western cultures help to explain the different approaches to business. His advice on the important subjects of negotiation and conflict resolution provide valuable guidance on how to avoid common misunderstandings and achieve mutually beneficial outcomes. This book is great for those interested in doing business in China and is recommended reading by the nation's top business school.
A must read for anyone interested in doing business in China.......2003-05-06
Dr. Lee covers a lot of subject matter in Cowboys and Dragrons. This is not a travel or "how to" book. This is a hands on reference piece that aims at breaking down cultural myths between the U.S. and China that have historically promulgated misunderstanding between the two countries. Dr. Lee emphasizes the necessity of having a historical and cultural understanding of the United States and China before entering into or embarking on business dealings between the two countries. He poses philisophical questions to the reader in order to uncover fundamental truths about human relationships. Furthermore, he provides practical advice on how to make a U.S./China business deal work to the benefit of BOTH sides.
If you ever wondered why Chinese bow and avoid direct eye contact versus the American norm of firm handshakes and looking someone squarely in the eye or how to better understand the nuances of business language among both cultures, this book will explain it all.
Cowboys and Dragons will surely become a must read among business school students, entrepreneurs, executives, and individuals that plan or or are currently doing business in China. Keep this book handy.
Book Description
Whether working on a virtual team that spans the globe or in a multicultural workplace in your own community, this field guide to global citizenship details what it takes to add value to the business of global enterprise.
Customer Reviews:
Packed with Knowledge!.......2004-03-02
This basic, solid book on global business takes nothing for granted. Author Ernest Gundling teaches by example and illustration, and has something approaching a horror of direct statement. At the end of each chapter, where a bolder writer might insert points to remember, he provides, instead, lists of questions to consider. This book will tell you the skills you need and will make you very aware of your deficits, but it will not tell you precisely how to develop those skills. Gundling does provide a wealth of little, fictitious anecdotes about people who have done the right or wrong thing in global business. In a refreshingly humble approach, he sometimes uses his own blunders as examples of what not to do. We recommend his book, which brings to mind that Socrates was judged the wisest of men because he knew he knew nothing. Readers will come a few steps closer to such Socratic enlightenment. What you may not know about conducting yourself in international business would fill a book - this one.
STERN'S MANAGEMENT REVIEW FINDS THIS BOOK TOP-NOTCH!.......2003-07-09
This book clarifies common pitfalls in interacting with foreign counterparts and offers solutions structured around twelve people skills: establishing credibility; giving and receiving feedback; obtaining information; evaluating people; building global teamwork; training and development; selling; negotiating; strategic planning; transferring knowledge; innovating; and managing change. The book is based on inputs from experienced country and regional experts. It includes numerous examples, charts, tables and appendixes, as well as chapter summaries and review questions. A top-notch book, bountiful in substance, it will help you build bridges over cultural divides.
Take Notice: Global organizational development practitioners.......2003-05-23
Working Globe Smart is the first book I have read where cross cultural principles are pragmatically integrated into organizational and leadership development frameworks. The context is accessible, well organized and engaging. I highly recommend this book to the global OD practitioner.
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- Federal Resume Guidebook: Write a Winning Federal Resume to Get in, Get Promoted, and Survive in a Government Career! 3rd Edition
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- Common Fleshy Fungi
General
| Business & Investing
| Subjects
| Books
Kiss, Bow, or Shake Hands: How to Do Business in Sixty Countries
Cultural Intelligence: People Skills for Global Business
Cultural Intelligence: A Guide to Working with People from Other Cultures
Do's and Taboos Around the World for Women in Business
Cross-Cultural Dialogues: 74 Brief Encounters With Cultural Difference
