Book Description
This best-selling introduction to the basic concepts of business communication is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills. Separate chapters on the communication process, organizational theory and culture, and interpersonal communication theory form the foundation for later discussions of critical listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full-chapter coverage of language and delivery and full-chapter coverage of the use of visual aids. A highly-visual 4-color design, pedagogy that is as practical as it is effective, and a CD-ROM with sample business and professional scenarios, will help your students engage with the material and apply the text's concepts outside the classroom.
Customer Reviews:
Don't Buy It if you don't need it.......2007-10-04
This is a good book, but I quickly realized I didn't need it. I have worked for 15 years in various office settings, and was able to complete many homework assignments without the assistance of this book. The only pieces that I had to focus on were the different office conflict scenarious listed through the book, but if your class does not focus on these entries, the book may not be too useful.
smooth transaction, exact product, nice&easy supplier.......2007-05-14
exact product at an affordable price w a smooth transaction
Excellent Book .......2007-03-24
I obtained this book more than ten years ago when I took Ms. Hamilton's class at Tarrant County College. I still have it and refer to it from time to time. I also used the communication styles from this book for a team presentation in another class, at University of Phoenix, a few years ago. My teammate and I had both taken Ms. Hamilton's class at TCC (different years) and were very impressed with the book, had both held on to it and use it for reference in communication styles, resumes, interviews, and presentations. I highly recommend it.
Great book, Bad CD-Rom.......2006-11-09
This book has some great information in it and it could stand alone very easily on its content. The CD-ROM, however, needs work. It is nearly impossible to install since it continually prompts you to install QuickTime 6.0, even if you already have it! The CD-ROM also requires you to turn off all of your virus protection to use it. I give the actual book a B+ and the CD-ROM a grade of D-.
Please let your instructor know of the CD-ROM issues so complaints can be filed with the publisher to get this fixed.
Good Basic Information on Improving Communication .......2006-07-06
Communicating for Results is a good primer for the student or person who wants to improve his/her communication abilities.
Among the topics covered include:
1. Information on the different types of interviews.
2. Nonverbal communication in organizations.
3. How to be an effective listener (hint: we were born with one mouth and two ears!).
4. How to deliver informative presentations.
5. The types of visual aids and how to use them.
6. How to make persuasive presentations.
7. Participating in small groups.
8. How to prepare for a presentation by researching, supporting, and delivering your ideas.
All in all, a good basic book for a 2 or 4-year school. The writing style is simple without being simplistic.
Recommended.
Book Description
Phyllis Mindell, an acclaimed expert on professional communications, shows women how to transform themselves by transforming their language; shed weak words, phrases, and gestures; empower themselves to win attention and respect; and get their ideas across with confidence and power.
Perhaps the best teacher of how the power of language can transform is an unexpected one: Charlotte the spider of E.B. White's, Charlotte's Web. Mindell demonstrates how Charlotte communicated messages that gained national attention and saved a friend's life. As a model, she combines female strengths of wisdom and compassion with the determination and power to make a difference.
As part of Prentice Hall Press's highly successful How to Say It tm series, How to Say It tm for Women is packed with practical tips, techniques, and examples that arm women to grapple with every communication issue, from choosing the right word or sentence to speaking, reading, writing, leading, dressing, and interviewing effectively. Readers will learn how to: shun words that weaken messages and make women invisible; sail through interviews; assess and develop leadership skills; say NO, kindly but firmly; respond appropriately to slurs, insults, and harassment; say the one winning word that gets people to follow directions.
True stories about women in every field, along with quotes from Ruth Bader Ginsberg, Carla Hills, Amelia Earhart, Elizabeth Dole and others, enable women to tap the power of words to persuade, motivate, establish authority, and make a difference-- without sacrificing their integrity, their compassion, or their femininity.
Customer Reviews:
What every woman should know!.......2006-03-09
I read about this book - actually, I consider it a textbook - when searching for tools on expanding my career. I usually wouldn't buy something like this, and instead look for similar information from free 'Net sources. But on a whim, I bought it, and am so glad I did. I'm not even halfway through and what I've learned already has helped me to speak and express myself in a way that gets people's attention, and has improved my professional image. One of the best tips, which comes early in the book, is catching myself using the "I think/like/don't like" phrase when I want to discuss facts. I do it, so I don't look like a know-it-all. Dr. Mindell, however, shows several ways to express facts without appearing as though I have all the answers.
The author also cites common grammar and language mistakes that keep women in the background, and prevent us from asserting our strengths and skills. The concept of Weak Language is especially intriguing; in reviewing the examples, I saw myself in almost every one. Her solutions are very attainable, but she strongly recommends practicing this new language with another woman. I have, and my women friends were amazed at how powerful this "new" language sounds.
These are hard habits to break, but with the tips and examples in this book, I'm getting better at it. And I can see the difference in how others treat me; more importantly, I feel different about myself. The book is really a life-changing experience, for someone who has never really put much thought into my "image" but is continually frustrated at not getting the positive attention for my work success as I believe I deserve. Thank you Dr. Mindell!
Review by the Business Librarians of the Carnegie Library, Pittsburgh.......2005-07-17
The lights go down. The speaker strides confidently towards the podium, pauses and makes eye contact with the audience. And from the very first moment you know, instinctively, that it's going to be an excellent presentation. An experience like this reinforces your desire to create your own unique aura of self-confidence. What can you do to make this happen?
One thing you can do, right away, is to get a copy of Dr. Phyllis Mindell's book, How to Say It for Executives: The Complete Guide to Communication for Leaders. It's an excellent guide for acquiring and practicing the communication skills you'll need to get ahead and stay there, complete with exercises, charts, lists, examples, and a simple format that makes it all easy to digest.
Primary among those skills is something obvious but often overlooked: listening. When you pay close attention when others are talking, instead of interrupting or jumping to conclusions without hearing the entire story, it will be noticed and appreciated. Of course, a favorite chapter for us here at the library is "Reading Like a Leader," in which the author doesn't tell what to read, but rather how to read - both speedily and deeply - in ways that will build skills in analysis, synthesis, and argument. A chapter on nonverbal leadership breaks down the powerful code spoken by gesture, dress, and body placement.
Preparing a presentation is the centerpiece of How To Say It For Executives, and Dr. Mindell meticulously lays out each step of the process. Before you begin, gather some information about the audience. The speech should be written out, using an absolute minimum of sentences that begin with "I", and rehearsed. The most objective way to find out how you really look and sound in front of an audience is to videotape the speech. After viewing it, turn off the sound and watch it again. Now that you know where improvement is needed, complete the assignments in each chapter that target problems commonly faced by public speakers.
You never know when hostile or difficult people will be in the audience. One individual can spoil an entire presentation by monopolizing the floor or asking inappropriate questions. The author offers several techniques for tactfully handling a variety of problems and disruptions that can occur in an open forum.
Perhaps the most valuable lesson in How to Say It for Executives is this: Make a concerted effort to stop using weak words like "I feel", "sort of", "I guess" and "I think" in everyday conversations as well as presentations. Instead of coming across as tentative and unsure, practice substituting phrases that will make your sentences strong and persuasive. Although the advice in this book is directed primarily to those in leadership positions, anyone but a hermit will find life is made much easier by becoming a better communicator
Not Helpful.......2005-04-25
I bought this book at a womens' leadership conference a couple of years ago. I read it cover-to-cover and decided to try the skills covered when communicating in my office. My supervisors' opinions of me changed drastically - they began to view me as surly and defiant. I didn't think any of the verbage alternatives were rude, but in the organization where I was working, the higher-ups expected you to consider them omnipotent and not have an opinion of your own. Ultimately one should consider their audience and adjust their language accordingly.
Great basis for coursework.......2005-04-05
I am using this book as a reference for my students in a business english course in Japan. Although the students find reading it cover to cover a bit too much (lower intermediate English level) when I point out specific points and pages I want them to read and understand, they really get a lot out of it. The book is written well and ideas are developed and backed up clearly. I would recommend this to any teachers of women students.
A valuable resource for aspiring women leaders.......2004-07-30
I can't recommend this book highly enough. As a leadership coach in Silicon valley I often help women managers and executives to become better leaders, and this book speaks directly to two of the biggest roadblocks to women's advancement: communication and confidence. These women are shocked at how closely Mindell understands their work challenges. The book takes highly volatile, challenging workplace situations and offers suggestions that immediately actionable.
Book Description
Communicating in Business is a short American English course for intermediate level students in or preparing for work who need to improve their communicative ability when socializing, telephoning, presenting, taking part in meetings and negotiating. Students analyze the requirements of the relevant communicative situation and are then given controlled and free stage practice to develop confidence, fluency, range and effectiveness. The second edition includes a Quick Communication Check in each unit and the material has been thoroughly updated with a greater focus on email communication.
Customer Reviews:
How To Communicate Better: Mention That You Need The Book.......2001-05-10
This CD is a companion piece to a BOOK on communicating in business. With the book I am sure it would be quite useful but that is not included with this pricey CD set. Here is a sample of how each track is prefaced:
"Unit 8, Practice 1, Page 68. Listen to a model presentation based on the notes in your book."
This was a randomly chosen example. The track chosen was the second CD, second track.
While I can not adequately judge the quality of the combined CD and book without the book it appears to be a useful set. The set is a fairly basic introduction to professional communications targeted at the newly employed, professionals to whom English is a second language and students.
Book Description
Writing That Works is unique among business and professional writing textbooks. The book's advice on the writing process, abundant workplace samples, guidance on working to deadline, and practical assignments all draw on the author team's real-world and academic experiences. Honed by the suggestions and contributions of more than a hundred teachers and writers over nine editions, Writing That Works is an invaluable resource for both students and practitioners of business and professional communication. Streamlined for ease of use, packed with fresh examples and assignments, and now available for course management systems, Writing That Works works better than ever before.
Customer Reviews:
Writing That Works .......2007-10-10
This book is a great reference for doing exactly what the title says," Communicating effectively on the job". We used it as our main text for a business writing class I took and I would never sell this book back after the fact. It's an easy read, clearly explained, and there are several examples as well as a corresponding website. It's the first thing I reach for when I need to write any business correspondence. Good buy.
Writing That Works.......2007-10-10
This appeared to be a brand new, unused book, although it was sold as "almost like new". Great quality, and quick service.
Great reference.......2006-03-10
This book was a great reference for me when I wanted to write a business proposal, memorandums, and a rhetorical analysis. Great grammar tools in the back as well and easy to follow.
Book Description
When a company decides to make a major organizational changewhether it's a new emphasis on customer service, quality management, restructuring or downsizingmanagers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress.
Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles:
- Conveying the message through supervisors
- Communicating face-to-face
- Making the changes relevant to each work area
In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.
Customer Reviews:
common sense communication improvements.......2007-01-18
I work as a Communications Specialist... sounds impressive, but really it is all about listening...and this book gives real world examples and steps for improving how you communicate change in your company. Perhaps I enjoy it because it supports my own theory that a chat or memo from the CEO is nice, but who is the guy/woman? really?...the immediate supervisor is the one I interact with everyday... that person is the key to clear communication and the conduit to change.
This is an easy-to-read book, presenting clear practical solutions.
Packed with Knowledge !.......2005-02-23
Nearly every CEO of a large corporation believes that words directly from his or her mouth will inspire front-line employees. Five decades of research show just the opposite, explain consultants and authors T.J. and Sandar Larkin. Their investigations emphasize the importance of communicating change through low-level supervisors, a group that has more credibility with front-line workers. They maintain that CEOs must go beyond simply telling supervisors what to do; they must also listen to these key employees and empower them by taking their suggestions seriously. The authors provide plenty of real-world examples to bolster their case. We recommend this clearly constructed argument to CEOs and to anyone charged with communicating with large numbers of employees. This engaging treatise, a classic, is ready to persuade its next crop of managers.
Good reference.......2003-11-22
My line of consulting has a lot to do with change management and communicating change so this was a good book to refer to for additional ideas and tools for the toolkit. One of the chapters that sticks out in my mind is the one that talks to how people prefer to hear certain types of messages (e.g. from their direct mananger, through an email, at an all hands meeting etc) The author uses actual data from surveys to back up his ideas which I fpund helpful - not only in helping me recommend certain vehicles for communication but also convincing others. Good resource.
A superb book.......2000-06-11
I'm an academic--a professor of corporate communication--and this is one of the few books I recommend to students in this area. Larkin bases every one of his assertions on applied research in organizational communication--very refreshing from the "I did it in my organization, so it must work in your company" perspective of most business authors. Larkin also completely shatters myths around traditional corporate communication practices (e.g. the executive should communicate directly to employees around major change areas), and bases such assertions on research in the area *plus* his own consulting experience (of which he has a great deal). My students also loved this book. If you buy one book on employee/corporate communication, this is the one.
Breath of fresh air.......1999-12-22
After years of being force-fed communications theories that didn't work, it was a real joy to see reality documented. The solutions presented are too simple to be acceptable to anyone more interested in documenting "quality" than running a business. These "rules" help: they work in practice (when was the last time you heard that about a communications theory?): and they will change your world.
Customer Reviews:
Perfect service.......2006-11-19
Thank you very much. This book was delivered in a timely fashion and was exactly what was advertised.
Communicating at Work; Principles and Practices for Business and the Professional.......2006-11-12
The text and CD ROM will enhance communication in everyday life. The text provides in-depth discussion along with practical skills and testing to greatly improve all types of communication.
this book isn't the best.......2006-08-30
My professor loves this book. I don't know why; makes me wonder if she ever read it the way a student would. This book makes its point early on, and the rest of the paragraphs you will read are nothing more than tedious example after tedious example. I found that I could get by without reading much more than the first few sentences of each section, stopping every so often to take note of a vocabulary word or a concept that has a better word to describe it. Even worse is I'm doubtful that I will get a single penny at buyback for this thing as McGraw-Hill decided to screw me over by publishing the 9th edition of this very tedious book. I'm betting that there won't really be any differences, save for the cover. This book is tedious at best. That's all there is to it. It tries to make communicating at work seem hard and tedious and at times it would seem it doubts the intelligence of the reader by having sappy quotes from people like Sam Walton and Donald Trump.
Excellant condition.......2005-12-13
I received my book right away. It was in excellant condition, just as it was described. I would definitely buy from this seller again.
Great Service.......2005-09-26
The text was in perfect condition, the correct edition and arrived when scheduled. I would definitly do business with this company again.
Book Description
The leading text in business communication, Communicating at Work takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program designed to encourage group activities and skill building. Its combination of clear writing and effective use of tables makes this text an excellent teaching tool. The ninth edition provides coverage of new pedagogy, key new topics and an expansion of other important concepts including sources of on-the-job conflict, how to use informational interviews for career advancement, and stages in group problem-solving.
Customer Reviews:
Easy to Read and Helpful.......2007-06-13
I liked all the examples in this book which explained the concepts. Communicating at Work was very helpful for me in my college class and I enjoyed reading it every time I opened it.
Is ok........2007-01-22
The material is a bit difficult to follow. There are too many examples and editorial information in the chapters, not focusing on the subject matter.
Delivery time was not as promised.
Book Description
It's a long road from envisioning and articulating a company's concept to communicating its value - an exercise that is of paramount importance in today's business climate where demonstrable value for any potential investment is critical for success. In an engaging and straightforward read, investor relations expert Jeff Corbin pulls readers through the essential steps for understanding, conveying and ultimately, marketing value. From defining intrinsic value to determining an investment proposition, targeting the right investors and establishing the ideal communications platform, Corbin conveys the importance of a strategic investor relations campaign and offers the subtle nuances around establishing one with fortitude.
In a text augmented with scenarios, sample letters, doctrines and demonstrative slides, Corbin stresses the importance of building and maintaining relationships with investors and highlights the indispensable tools for meeting investor needs. Complete with an overview of the new regulations and key insights for strategies in response to the accompanying legislation, this book highlights the essentiality of a critical self-evaluation for all companies seeking to communicate their value proposition and lays out the fundaments for any company to undertake a disciplined approach to communicating its intrinsic value.
Download Description
It's a long road from envisioning and articulating a company's concept to communicating its value - an exercise that is of paramount importance in today's business climate where demonstrable value for any potential investment is critical for success. In an engaging and straightforward read, investor relations expert Jeff Corbin pulls readers through the essential steps for understanding, conveying and ultimately, marketing value. From defining intrinsic value to determining an investment proposition, targeting the right investors and establishing the ideal communications platform, Corbin conveys the importance of a strategic investor relations campaign and offers the subtle nuances around establishing one with fortitude. In a text augmented with scenarios, sample letters, doctrines and demonstrative slides, Corbin stresses the importance of building and maintaining relationships with investors and highlights the indispensable tools for meeting investor needs. Complete with an overview of the new regulations and key insights for strategies in response to the accompanying legislation, this book highlights the essentiality of a critical self-evaluation for all companies seeking to communicate their value proposition and lays out the fundaments for any company to undertake a disciplined approach to communicating its intrinsic value.
Customer Reviews:
Very practical.......2005-10-09
I would recommend this book for people who want a very practical "recipe" on the key communication pieces to produce for a comprehensive investor relations campaign, the key elements of a good shareholder letter, the key elements of an investor relations section on the corporate website. It also nicely explains what to consider to show company value and investment considerations for investors. It has a lot of practical check lists. The only negative, I wish the book was more substantial... it is a short book...The publisher should note that there is a huge mistake on the first page of the book where it says "undervalued" where it should say "overvalued"...
Average customer rating:
- Great Theoretical Approach
- Author needs to learn how to communicate
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Communicating Across Cultures
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ASIN: 1572304456 |
Book Description
From high-level business negotiations to casual conversations among friends, every interpersonal interaction is shaped by cultural norms and expectations. Seldom is this more clearly brought to light than in encounters between people from different cultural backgrounds, when dissimilar communication practices may lead to frustration and misunderstanding. This thought-provoking text presents a new framework for understanding the impact of culture on communication and for helping students build intercultural communication competence. With illustrative examples from around the globe, the book shows that verbal and nonverbal communication involves much more than transmitting a particular message--it also reflects each participant's self-image, group identifications and values, and privacy and relational needs. Readers learn to move effectively and appropriately through a wide range of transcultural situations by combining culture-specific knowledge with mindful listening and communication skills. Throughout, helpful tables and charts and easy-to-follow guidelines for putting concepts into practice enhance the book's utility for students.
Customer Reviews:
Great Theoretical Approach.......2007-10-16
The purpose of this book is to provide a theorectical approach to intercultural communication, and not so much a sequence of exercises for better intercultural communication. Actually, if you want the latter approach, Ting-Toomey's book "Understanding Intercultural Communication," which she co-wrote with Leeva Chung, is a must have and one of the best out there! But for those who are interested in a deeper approach of this important field, I highly reccommend "Communication Across Cultures." A lot of what is contained in this book provides a systematic foundation for intercultural communication exercises today.
Author needs to learn how to communicate.......2004-04-22
I found this book to be very frustrating. Many interesting concepts, but extrememly difficult to read. It seemed like there was a new concept every paragraph, but I was still trying to figure out what the previous paragraph was trying to explain. The APA referencing was also distracting. The author referenced many sources, so just about the time I'd get a flow going in the reading I'd hit a reference that would interrupt my train of thought. Thank goodness we had an excellent teacher in the classroom who could interpret the book for us.
Book Description
Marshal support throughout your organization
Develop a communications strategy that works for -- not against -- you. Based on years of battle-tested principles and case-examples, Roger D'Aprix tells managers how they can avoid the communications breakdowns that sabotage attempts at change, and cause employees to lose faith in their leaders and the system itself. Instead, he shows how communications can be used strategically to connect an organization's vision, mission and business goals to the forces and opportunities in the marketplace -- the driving force behind all change. Includes D'Arpix's market-based strategic communications model for integrating and aligning communications at all levels.
Customer Reviews:
Just the Primer I needed.......2000-05-27
As a founder and executive of a fast growing startup, I found d'Aprix's "Communicating for Change" book exactly the introduction I needed to the internal (corporate) communications profession. He effectively defines "strategic communications" (he coined the term) and then articulates why and how strategic communications are necessary in any organization.
The book's strongest contribution is a simple model for approaching internal communication (as articulated in the subtitle): focus on the marketplace. His arguments are based on 2 decades of data and first hand experiences. His brilliance is being able to effectively describe communication principles to those outside the communications profession.
In a few short sections D'Aprix heads off target into territory where his expertise is not so valuable (in management and leadership concepts). But if you're looking for a primer on how to use internal communications to make your organization more effective, this is the book for you. D'Aprix even gives you an added bonus: the book is very short.
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- Crucial Conversations: Tools for Talking When Stakes are High
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- Designing Visual Language: Strategies for Professional Communicators (Part of the Allyn & Bacon Series in Technical Communication)
- Developmentally Appropriate Curriculum: Best Practices in Early Childhood Education (4th Edition)
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