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An April 2007 Significant 7 Editors' Pick: Funny, engaging, and oh-so-practical, Send is the ultimate etiquette handbook for email, making David Shipley and Will Schwalbe the "Miss Manners" resource for the digital age. Full of practical insights, Send is an invaluable resource for anyone who uses email, and is guaranteed to help you "think before you click." We are not the only fans of this important book. We asked psychologist, science journalist, and bestselling author Daniel Goleman to read Send and give us his take. Check out his exclusive guest review below. --Daphne Durham
Guest Reviewer: Daniel Goleman
Daniel Goleman is an internationally known psychologist who lectures frequently to professional groups, business audiences, and on college campuses, and is the author of many bestselling books, including Emotional Intelligence and most recently, Social Intelligence.
Poor Michael Brown. During the darkest days of the Hurricane Katrina debacle, Brown, then director of FEMA, the agency that so badly bungled the rescue efforts, sent this email: "Are you proud of me? Can I quit now? Can I go home?"
Emails can come back to haunt us--any of us. Few among us have mastered this medium, and only slowly are we realizing its dangers.
From the earliest days of email people "flamed", sending off irritating or otherwise annoying messages. One explanation for the failure to inhibit our more unruly impulses online is a mismatch between the screen we stare at as we email, and the cues the social circuits of the brain use to navigate us through an interaction effectively: on email there is no tone of voice, no facial expression. When we talk to someone on the phone or face-to-face these circuits would ordinarily squelch impulses that will seem "off." Lacking these crucial cues, flaming occurs.
It's not just flaming--I've sent my fair share of emails that were, in retrospect, embarrassing, too familiar or formal, or otherwise wrong in tone. Email invites these lapses in social intelligence in part because the social brain flies blind. In the absence of the other person's real-time emotional signals we need to take a moment to shift from focusing on our own feelings and thoughts, and intentionally focus on the other person, even in absentia, and consider, How might this message come across?
The peril of being off-key is amplified by the temptation to hit SEND prematurely: before we've thought it over and had a chance to ease up on that too-stiff tone, drop that bit of sarcasm, and remember to ask about the kids.
In the old days of letter writing--a dying art--we had plenty of time to rewrite before sealing the envelope, and so flaming letters were far more rare than red-hot emails. And so the brave new world of email could benefit from a civilizing force, a voice that articulates the ground rules online.
Enter Send: The Essential Guide to Email for Office and Home, a new book by David Shipley (an old friend of mine) and Will Schwalbe. Send not only articulates the way to win--or keep--friends online, but offers practical tips on both email etiquette and on the writing style most suitable.
In this witty and wise book Shipley and Schwalbe give essential guidance on vital matters like the politics of using Cc (nobody likes to be left out); when to just reply and when to "Reply All"; the danger of the URGENT subject (too many and you cry wolf); fine-tuning your greetings to fit the relationship (if you use the wrong one, you can lose them at hello); how best to apologize online (put the word 'sorry' in the subject or else the email may never be read).
But Send is far more than Miss Manners for the Web; it's brimming with fascinating insights. For example, now that email has become the way we talk, showing up in person has added impact as the ultimate compliment, signifying that the person, meeting or project has special importance for you.
Years ago a slim volume by Strunk and White, The Elements of Style, laid out the ground rules for good writing; the book became a bible for authors, widely known just as "Strunk and White." Send should make Shipley and Schwalbe the "Strunk and White" for the Web. --Daniel Goleman (www.danielgoleman.info)
Book Description
When should you email, and when should you call, fax, or just show up?
What is the crucial—and most often overlooked—line in an email?
What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell?
Enter Send. Whether you email just a little or never stop, use a desktop or a handheld, here, at last, is an authoritative and delightful book that shows how to write the perfect email—at work, at school, or anywhere. Send also points out the numerous (but not always obvious) times when email can be the worst option and might land you in hot water (or even jail!).
The secret is, of course, to think before you click. Send is nothing short of a survival guide for the digital age—wise, brimming with good humor, and filled with helpful lessons from the authors’ own email experiences (and mistakes). In short: absolutely e-ssential.
Customer Reviews:
More like "Eats , Shoots & Leaves" than Strunk & White.......2007-10-16
If you enjoyed the arched-brow humor of Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation, then you'll enjoy "Send." It's an elegant, fun guide to something that seems so simple, but is actually pretty complicated: using email effectively.
Help for today's communicator.......2007-09-30
Hello reader
I have found the help I need at last.
In my workplace people write an email rather than picking up the phone or turning around and talking to the person at the next desk.
Is this the same for you?
And do you find it leads to confusion and endless chains of communication on simple matters?
Here is your solution.
Read it and keep it for reference.
No need to reply.
Regards
David
Send: The Essential Guide to Email for Home and Office.......2007-09-29
Easy to understand even if you are not too computer literate. Would have been helpful to be able to read a paragraph or two before purchase.
Learned what I didn't know I didn't know.......2007-09-26
This is an easy read with lots of great info packed into a small volume. The authors' credentials are hard to beat, and the info is laid out in categories making it easy to go back and reread. I learned many things I didn't know about email etiquette (not just no caps!) and the reasoning behind it. They talk about overuse of attachments (I'm guilty!) and other problems I never thought of as a problem. Enjoy!
EVERYONE, and I mean EVERYONE should read this book.......2007-09-25
Some of the reviews below are correct, this book is simplistic. But unfortunately, most people have lost all sense of etiquette when it comes to email as the book suggests.
Email has become a disgraced form of communication that few people know how navigate properly, and those that do, could certainly stand to become better.
I am buying this for all of my coworkers, family, and friends for Christmas...if only for selfish reasons that it will make my work and home life more productive.
Average customer rating:
- Very useful.... a total package
- Microsoft Office Outlook 2003 Inside Out
- micro office outlook
- Comprehensive, but still some holes
- Most comprehensive
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Microsoft Office Outlook 2003 Inside Out
Jim Boyce
Manufacturer: Microsoft Press
ProductGroup: Book
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Microsoft Office Word 2003 Inside Out
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Microsoft Office Outlook 2003 Step by Step
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Microsoft Office 2003 Inside Out
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Outlook 2003 for Dummies
ASIN: 0735615144 |
Product Description
Microsoft Office Outlook 2003 - Inside Out - reference book - CD
Customer Reviews:
Very useful.... a total package.......2007-06-27
I found myself as the Outlook support for a new small business and I had only used Outlook for e-mail and contacts previously. This book has quickly become my total reference guide. It has helped me solve several problems. It's easy to read, well organized and very complete.
I recommend it to anyone who needs to support an Outlook installation or an Exchange Server installation.
Microsoft Office Outlook 2003 Inside Out.......2007-03-08
Comprehensive and approachable. Good index and highly illustrated.
micro office outlook.......2007-01-10
Too much said about the various steps. Not brief and to the point. Found it difficult to go step by step without reading, and reading, and reading.
Comprehensive, but still some holes.......2005-11-22
Previous reviewer's comments are noted well, but I was somewhat disappointed in the coverage of forms development. I really wanted to learn to move/place fields on a contact form and designate them drop-down, etc. Simple enough, I thought, for a book of this coverage. But even though the author talked about the abilitiy to do this, there were no directions, no examples, and no description of the 'Controls' options required to do it. For a book of this size and price, I had hoped for more meat. No, not to the detail of VB scripting, but certainly more detailed coverage of Outlook's powerful forms and macro abilities. To my chagrin, I'm finding my answers under the Outlook 'Help' section in the program itself!
Most comprehensive.......2005-09-04
A most comprehensive treatment of Outlook. Extremely well suited for an experienced Outlook user, with many details on the use in a server/business environment. Describes the interrelationship with Windows Outlook Express. Probably a little too comprehensive for the single system user just trying to read and write a few email messages. Subject matter is exceptionally well presented and thorough.
Product Description
Microsoft Office Outlook 2003 - Step by Step - self-training course - CD, English
Customer Reviews:
Great Book.......2007-09-18
I was having a hard time understanding all the things I could do with Outlook 2003 so I stayed with Outlook Express. Because of this book, I am now an avid user of Outlook 2003. If your new to Outlook and want to learn all about it, I recommend this book.
Microsoft Office Outlook 2003 Step by Step.......2007-08-13
Microsoft Office Outlook 2003 Step by Step
This book is perfect for the new user of Outlook 2003 and also provides the ideal reference and reminder for existing users.
Microsoft Office Outlook 2003 Step by Step.......2007-01-10
It was very disappointing to purchase a book with a cd that could not be loaded on my computer. Something is wrong with it. Unfortunately, I have been very busy - too busy to bother with the lengthy process of attempting to get it replaced!
Book Description
Radio frequency identification now belongs to the masses, and it lets you control all sorts of things. Like access to your front door. Or valuables in an RFID-enabled safe. You can corral your stuff within an RFID-monitored perimeter, or build a shelf that tells you when you're out of hot sauce. This book shows you how, with step-by-step instructions, illustrations, photos, and a list of the tools and tech- nology you need for every project. It even supplies the lowdown on read/write tags and--for the truly extreme--implantable chips.
The toys
Complete parts inventory and detailed, illustrated instructions for these exciting RFID projects
- Home door lock
- Vehicle access
- Computer logon
- Electronic safe
- Smart shelves
- Doggie door
- Object locator
- Theft alert
- Handheld scanner
- Implantable chips
Customer Reviews:
Excellent Book.......2007-04-23
Very interesting and practical book in RFID. I learned a lot from this book.
Awesome book!.......2007-03-18
Every project is explained in details. It has also many pictures. Great book for beginners and amateurs. I recommend it.
For people with plenty of free time..........2006-06-27
This book as the name suggests explores the concepts of RFID through projects. This book is excellent for people who have free time and would like to get some hands on with RFID. However, all the projects require the kit which is another $90. If you do not have time for all this, like me then this book is probably a waste of time.
Definitely not suited for a degreed engineer..........2006-06-23
This book is pretty much worthless if you are looking for any sort of detailed technical content or information regarding to RFID applications and 'how it works'.
If you are looking for a few 'cookbook' projects to try out then this is kind of good for that, but still not overly impressive.
The author is definitely not an engineer and is just an amature trying to spread some vague information about an technology subject that is much more complicated than is explained in this book.
Buying this book is not a wise of money, in my opinion!
A must have for every computer geek.......2006-05-22
I'm doing some projects with RFID and came across this book at the bookstore. After reading it, and trying out a few projects, I have to say this is by far one of the coolest books I have ever purchased.
The projects are straightforward, and the author lists where to purchase all the parts needed. Additionally, the author gives you the source code to help with the development of applications that use the devices!
If you are a geek, buy this book!
-mm
Book Description
- This ultra-cool volume invites readers to tap into your inner geek and build seventeen ultra-cool wireless devices including a solar powered access point, a wireless picture frame that dynamically changes its own photos, and even a wireless car-to-car audio and video system
- With a few simple tools, some off-the-shelf parts, and this book, readers will be creating wireless devices they never thought were possible-toys that certainly can't be found at the local computer store
- Written by the cofounder and members of the Southern California Wireless Users Group, this book provides readers with hands-on instruction and insider tips and tricks from those who are on the bleeding edge of wireless technology
- New addition to the ExtremeTech line of books-books for serious technophiles
Download Description
This ultra-cool volume invites readers to tap into your inner geek and build seventeen ultra-cool wireless devices including a solar powered access point, a wireless picture frame that dynamically changes its own photos, and even a wireless car-to-car audio and video system With a few simple tools, some off-the-shelf parts, and this book, readers will be creating wireless devices they never thought were possible-toys that certainly can't be found at the local computer store Written by the cofounder and members of the Southern California Wireless Users Group, this book provides readers with hands-on instruction and insider tips and tricks from those who are on the bleeding edge of wireless technology New addition to the ExtremeTech line of books-books for serious technophiles
Customer Reviews:
Rehash of stuff from the web.......2007-02-15
More up-to-date info is on the web for free.
Not that good...........2006-08-15
Bought the book with higher expectations; it only does an introductory job into the field of WiFi, containing and gathering info you can readily find over the net, and does it half way. Would only recommend it to someone with no particular knowledge in the field, who knows what Wifi is, but has no clue after that. Could make a nice gift for a 12 yr old tecky
A must have!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.......2006-05-12
This book is excellent, a must have. This book gives you the all the basic theory you are going to need to undertand wireless, and of course Cool Proyects.
Excellent book.......2005-08-27
This is a book for those who have a little bit o' cash, a little bit o' time and a little bit o' tinkering skills. The projects are easy and useful.
EXCELENT BOOK - EASY TO FOLLOW - BRILLIANT A+++.......2005-07-28
I have been toying with the potentual of Wifi and its various applications over the last 12 months. This book illuminated areas that i never thought were possible to the average person.
Within one week of the arrival of WIFI toys i had begun building a WIFI hotspot in my area using the details in Chapter 10 - Creating a free wireless hotspot. The hardest part of it was setting up the Linux system (Linux is free!!) but after following the instructions and purchasing a few inexpensive parts on Ebay i had a hotspot running for all my neighbours.
The antenna pages are superb and make it easy to follow and build out of next to nothing. Range extension, Selfpowered repeaters (yes you heard that right).
I even loved the final chapter 15 - Making a wireless Digital picture frame (Woww - cheap and easy).
overall this is a fantastic book with tons of insight into the mysterious and invisible world that surrounds us every day. Weather your into Wardriving (searching for wifi) or building cool toys this book will make you the envy of the neighbourhood when you drive down the road with wireless video link between you and your freind car.
Great book, well worth the read.
Average customer rating:
- This is a practical and informative book
|
Securing Wireless LANs: A Practical Guide for Network Managers, LAN Administrators and the Home Office User
Gilbert Held
Manufacturer: Wiley
ProductGroup: Book
Binding: Paperback
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ASIN: 0470851279 |
Book Description
Wireless LANs will enable small teams and communities to communicate via their mobile devices without cables. This new technology will facilitate communication in small businesses/teams such as in hospitals, on construction sites, warehouses, etc.
Held provides a comprehensive guide to the implementation, planning and monitoring of all aspects of wireless LAN security in small offices/small to medium business (SMBs).
Securing Wireless LANs is timely in addressing the security issues of this important new technology and equips its readers with the tools they need to make the appropriate choice for their own situation.
This ideal introduction to wireless LAN technology:
- Provides a broad overview of all the different issues and practical guidance of how to make wireless LANs secure at home as well as in small offices
- Explains how to monitor wireless LANs, configure different types of wireless equipment
- Discusses which technologies are best for different situations and requirements
- Gives practical hints and advice on how to implement them
Download Description
"Wireless LANs will enable small teams and communities to communicate via their mobile devices without cables. This new technology will facilitate communication in small businesses/teams such as in hospitals, on construction sites, warehouses, etc.
Held provides a comprehensive guide to the implementation, planning and monitoring of all aspects of wireless LAN security in small offices/small to medium business (SMBs). Securing Wireless LANs is timely in addressing the security issues of this important new technology and equips its readers with the tools they need to make the appropriate choice for their own situation. This ideal introduction to wireless LAN technology:
Provides a broad overview of all the different issues and practical guidance of how to make wireless LANs secure at home as well as in small offices
Explains how to monitor wireless LANs, configure different types of wireless equipment
Discusses which technologies are best for different situations and requirements
Gives practical hints and advice on how to implement them
Customer Reviews:
This is a practical and informative book.......2004-01-30
In my line of work I typically read eight to ten technical books each year. With my company's focus on wireless LAN security lately I had to become an 'expert' and read a bunch of books. This book is way superior to others on the topic. By words and numerous screen illustrations the author demonstrates that he has 'been there, done it' and shows how to do things that other books just gloss over. I especially thought the security checklist in the appendix was extremely valuable and by itself worth the price of this book.
Average customer rating:
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BUILDING INTERNET CAMELOT.(Industry Trend or Event): An article from: Computer User
Dan Blacharski
Manufacturer: MSP Communications
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Binding: Digital
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ASIN: B0008HN0DO
Release Date: 2005-07-28 |
Book Description
This digital document is an article from Computer User, published by MSP Communications on February 1, 2001. The length of the article is 3012 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: BUILDING INTERNET CAMELOT.(Industry Trend or Event)
Author: Dan Blacharski
Publication:
Computer User (Magazine/Journal)
Date: February 1, 2001
Publisher: MSP Communications
Volume: 19
Issue: 2
Page: 22
Distributed by Thomson Gale
Average customer rating:
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Electronic Communications for Home and Office
Ronald G. Albright
Manufacturer: Chilton Book Company
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ASIN: 0801979935 |
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Exploring LANS for the Small Business & Home Office (Sams Connectivity)
Louis Columbus
Manufacturer: Prompt (DPI - 8/01)
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Binding: Paperback
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ASIN: 0790612291 |
Book Description
Part of Prompt Connectivity Series, Exploring LANs for the Small Business and Home Office covers everything from the fundamentals of small business and home-based LANs to choosing appropriate cabling systems. Columbus puts his knowledge of computer systems to work, helping entrepreneurs set up a system to fit their needs.
Average customer rating:
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The Future of Videotext: Worldwide Prospects for Home/Office Electronic Information Services (Communications library)
Efrem Sigel
Manufacturer: G K Hall
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Binding: Hardcover
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ASIN: 0867290250 |
Books:
- Speak Like a CEO: Secrets for Commanding Attention and Getting Results
- Technical Communication (10th Edition)
- Telecommunications for Managers (5th Edition)
- The Art of Connecting: How to Overcome Differences, Build Rapport, And Communicate Effectively With Anyone
- The Basics of Communication Research (with InfoTrac ) (Wadsworth Series in Speech Communication)
- The Challenge of Effective Speaking (with InfoTrac and CD-ROM) (OECD Proceedings)
- The Craft of Research, 2nd edition (Chicago Guides to Writing, Editing, and Publishing)
- The Elements of Resume Style: Essential Rules and Eye-Opening Advice for Writing Resumes and Cover Letters that Work
- The Elements of Style, Fourth Edition
- The Fifth Discipline: The Art & Practice of The Learning Organization
Books Index
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E-Mail: A Write It Well Guide--How to Write and Manage E-Mail in the Workplace
When You Catch an Adjective, Kill It: The Parts of Speech, for Better And/Or Worse
Then We Came to the End: A Novel
The Hamster Revolution: How to Manage Your Email Before It Manages You
The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
