Book Description
"This is an important and excellent book for every negotiator." -The Negotiator Magazine
The premier guidebook for conducting cross-cultural business
Doing Business Internationally, Second Edition, is a nontechnical, accessible resource for managing today's multicultural organizations. Revised, restructured, and refocused from its classic first edition, it introduces the revolutionary Cultural Orientations Inventory (COI), a unique and valuable tool for identifying critical skills gaps and practicing style-switching, potentially increasing effectiveness and improving performance.
This fully updated edition revisits the first edition's groundbreaking strategies and techniques, plus presents new tools developed in conjunction with Harvard University, Columbia University, AT&T, and other leading universities and corporations.
- Concentrates on team building, executive development, problem solving, and other essential activities
- Features management and negotiation tips for global leaders
- Provides in-depth analyses of six key global regions
Customer Reviews:
Excellent book for learning more about managing multicultural organisations........2006-08-28
This is an excellent book for learning more about managing multicultural organisations. Already in its second edition after being first published in 1995, it has improved. The COM or Cultural Orientation Model integrates all the cultural dimensions of famous authors Hofstede, Hampden-Turner and Trompenaars, Stewart and Bennett/Rhinesmith, Kluckhohn and Strondtbeck/Hall and Edwart Hall into a cartwheel.
Though the authors are very much pro-convergence (even claiming in Chapter 1 that Global harmonization of consumer buying preferences will dominate certain industry-goods and services-sectors.) as to Globalization they manage to build up a comprehensive argument about the high role of culture in the process of organizational globalization.
Busy international managers could find the approach of breaking the complexities of cultural differences into value orientations a bit theoretical in the absence of case examples and critical incidents. There are some good case studies in chapter 4:A Survey of Cultural Patterns but there are too few of them in the whole book. In fact more of these would have helped in getting a vital point accross that cultural boundaries are not national boundaries. For people involved in designing performance management systems and strategic planning in multicultural organisations this book is highly recommended reading. HR-practitioners in multicultural organizations would also benefit from reading this book.
Which type is to become a global manager?.......2001-01-22
Recently I wrote a book about multinational management published in 1968. After finishing this book, I realized that the conflicts between multicultural and multinational difference are stands still under the similar managerial circumstance, though we are living in the digital-dominated world. So I studied this book compared with its' phenomenon as described in "International Management". Keeping a flexible communication skill in multinational-cultural is the key factor to achieve meaningful outcome. For this, the open-minded, instructive and far-sighted personality required first. When they acknowledged difference not wrong each other, they can start to talk about what they want for negotiation, next proceed to persuade or yield a little. This means the more internationalized people there as a matchmaker, the more the company benefited from them. Then how to get Mr. Right for global manager? They all born naturally? Or trained? Both are all right. Person who has got global brain with digital management skill (as Mr. Bill Gatz called) must appeal to adapt extreme change and more action to cope with international risky problem. They could continue to get or lose by trial and error and learned what's the best, step by step and case by case. There are no standard learning system to teach them. That's not the lost rather than investment for human resources for each company ultimately. If you are would-be-global manager or second-rate reginal manager or have a dream of international manager, read this book and write down and analyze what's your strong/weak point more carefully. Then take into action to the first-rate global manager. If anyone who is in a top-management read, they can set effective multinational goal to come and get. How about students or average person? Of course, they will be fine.
Valuable guide to building a successful worldwide company........1998-10-11
This book should be on the desk of every marketing and human resources manager involved in foreign trade. It is not only for larger companies that have already built a global sales network. It is also for beginners who should consider these cross-cultural factors BEFORE they start selling their goods and services in overseas markets. John R. Jagoe, Director, Export Institute.
Book Description
Packed with dozens of engaging stories, case examples and humorous contemporary cartoons, Cultural Intelligence is the perfect antidote for overcoming cross-cultural differences, improving workplace communication, building solid business relationships and adding to your organization's bottom line. Using a set of twenty business-oriented dimensions, Dr. Peterson helps you examine your own cultural style and determine that of others in six vital areas: management, strategy, planning, personnel, communication and reasoning. The crowning piece is a powerful set of Peterson key action steps for increasing your own cultural intelligence. Brooks Peterson founded Across Cultures, Inc. in 1997 and is an experienced cross-cultural trainer and consultant. American Express, Intel, Volvo, Microsoft and others have used his Peterson Cultural Style Indicator™.
Customer Reviews:
Cultural Intelligence: A Guide to Working with People from Other Cultures.......2006-11-10
Timely delivery and in perfect condition.
Too broad a topic..........2006-08-01
The discussion was so broad that it was almost irrelevant. It is not Peterson's fault though. Any discussion about every culture in the world is necessarily broad, but I think I would have gotten more out of the book if it focused on a specific area of the world.
Cultural Intelligence.......2005-03-13
Cultural issues are not a new topic, but this book is so well written that it quickly becomes an interesting read and valuable learning tool for almost all of us, because of the world we live in, now and in the future. The author begins by explaining the importance of cultural intelligence for many of our business and personal interactions (with people from other ethnic groups at home and around the world), then listing what to expect (how the book is organized and why), and finally presenting a wealth of information about the topic (with vivid examples of how to apply it to our daily lives). Those examples are a clear indication that the author has accumulated his knowledge through wide reading, a variety of teaching contexts, and comprehensive practical experience in the field. The book identifies common cross-cultural dilemmas and offers practical solutions by outlining primary principles as a foundation for decision-making and describing how individual differences must be considered. The use of continuums throughout the book, and in the tool The Peterson Cultural Style Indicator, ensures that the reader understands and effectively uses the concept of Gray, versus Black and White, in human relationships. A good summary is the equation presented of Cultural Intelligence: Knowledge about Cultures + Awareness (of self and others) + Specific Skills (behaviors).
Insightful!.......2004-08-04
Imagine a guidebook that helps you navigate the uncharted lands of strange cultures or, at least, cultures that seem strange to you. Author Brooks Peterson is less concerned with social advice than he is with explaining how to manage broad cultural differences and avoid cultural egocentrism. While he soundly reviews measures of cultural differences, such as cultural scales, he avoids delving into complex, abstract theories with little practical application. His clearly written book treats all cultures objectively, covering broad tendencies without venturing into cultural generalities. He alerts you to the nuances of other cultures and your own. We strongly recommend this book to anyone who interacts with the values of other cultures on a regular basis - and, these days, that's just about everybody.
Book Description
The IABC Handbook of Organizational Communication is the fourth edition of the best-selling resource that offers a comprehensive collection of practical knowledge and insights about effective corporate communication and its effect on organizational success. With contributions from the leading experts in organizational, business, and corporate communications, this invaluable resource examines each of the functional areas of organizational communication including internal communication, public relations, marketing, and communication strategy. This important book is written for communicators in organizations of all types—large and small, public and private, for profit and not for profit. The contributors demonstrate how these fields are changing and what the future holds. This edition includes illustrative case studies and information on new topics such as globalization and crosscultural communication, new technologies and employment patterns, corporate responsibility, research measurement and ROI, and the virtual corporation.
Customer Reviews:
The IABC Handbook of Organizational Communication : A Guide to Internal Communication, Public Relations, Marketing and Leadershi.......2006-06-30
it is not very academic i am dissapointed , it is based on merely pratical experiences rather than scientifical data.
Book Description
The global village has arrived.Recent census figures show that communities in the United States are more culturally and ethnically diverse than ever before. And you may be just one of many who find it challenging to build relationships with people from backgrounds unlike your own.
- How do you befriend an international student or a new coworker from a different country?
- What can you expect when your church building is shared with a congregation from another cultural group?
- Why are your words and actions sometimes misinterpreted by others?
Crosscultural specialist Patty Lane answers these questions and more. She shows you how to develop hands-on relational skills that build crosscultural friendships. And she provides practical resources to help you navigate multicultural environments with sensitivity and savvy. Filled with vivid stories of real-life situations, her helpful guidebook explains frequently misunderstood aspects of culture, debunks stereotypes and suggests ways to resolve crosscultural conflicts. Above all, Lane demonstrates God's heart for building bridges across cultures and shows how you can reach out to people of every nation, culture and ethnicity.Whether you are actively ministering to people of different cultural backgrounds, traveling to other countries for your business or simply want to make friends across cultural lines, this engaging handbook is a perfect introduction to the journey.
Customer Reviews:
A Culture Navigator.......2002-08-14
I have been in a dozen intercultural classes in college and graduate level and I would recommend this book for anyone with cultural questions. There are practical questions at the end of each chapter that actually make the reader think and research in their own situation. There is a wide variety of examples used and the book serves as a helpful guide for intercultural interaction. It is easy to read and fun to see how I "should have" related and will in the future.
Book Description
Cross-cultural orientation programmes are designed to prepare people who are about to interact extensively with others from very different cultural backgrounds. Programme goals include development of better intercultural relations, smoother adjustment to problems and minimization of stress. In this volume a set of training materials has been developed that can form the basis of various cross-cultural orientation programmes. The materials are based on the assumption that there are personal experiences shared by people who live and work in cultures other than their own. These experiences include anxiety, disconfirmed expectancies, ingroup-outgroup distinctions, confrontation with one's own prejudices and attributions about others' behaviour.
Customer Reviews:
excellent resource for teachers and cross-cultural trainers.......2003-11-07
Cushner and Brislin's Intercultural Interactions is perhaps the most useful cross-cultural studies book that I have ever read.
Designed to be helpful regardless of the cultural background of those in the critical incidents, or the reader's particular culture, it is both highly useful as a reference book and as a teaching resource.
The first chapter is an excellent introduction for people who are about to enter another culture extensively. The second, which is full of information for teachers and cross-cultural trainers, is also an enjoyable read. The main focus of the book, however, is in the next eight chapters, which present over one hundred examples of critical incidents under themes such as host customs, family, tourist experiences, the workplace and education. The cultural backgrounds of the people involved in these incidents are very diverse, and include Americans (and their many cultures), Europeans, Asians, Latin Americans, Arabs, and also the physically disabled and the deaf. All the stories are believable, having been well researched, and well written. What is more impressive, however, is the trouble the authors have taken to validate them, asking no fewer than sixty professionals from a diverse range of disciplinary backgrounds to offer an interpretation. This kind of scientific approach is excellent, I think, and I also welcomed there being no right answer; only preferred ones, since the experts could never agree unanimously.
The final three chapters deal with issues of culture in greater depth, and also point to additional resources for teachers and cross-cultural trainers, which is all very useful.
If I were to have to find fault with this book - which I do not want to do, then it would be that I found interpreting some of the stories rather easy once I read the options, since they had just one juicy morsel of information about a culture that gave the whole game away. This is a very minor point, of course, and teachers and cross-cultural trainers who plan to use such stories in class will surely be able to manage.
I have not used Intercultural Interactions with my students yet, but I do plan to do so, and I am sure that they will enjoy learning from it, as much as I am sure that I will be using it for many years to come.
An excellent practical guide.......2003-06-23
An excellent practical guide for both students and teachers of
intercultural communication skills. The book provides a short, but
precise consolidation of the process of intercultural interaction, and
from there on focusses on identifying one of the most prolific tools,
the case study, employed to train intercultural communication
awareness and skills.
The 'culture assimilator' technique requires the trainee to read short
case studies, or critical incidents, that present culture clashes
between individuals from different cultural backgrounds. Trainees are
typically asked to select from a range of alternative explanations for
the incident. Through the process of discussing in groups, attempting
to draw a conclusion or discover underlying concepts, trainees learn
how and why people make judgements concerning the cause of behaviour.
The first third of the book provides a broad definition of
intercultural interaction and the issues involved at the point of
cultural misunderstanding (misattribution process). How the culture
assimilator facilitates the development of a more sophisticated,
layered understanding of cultural behaviour rounds out the
introduction.
The middle section of the books contains a substantial
bulk of critical incidents and their accompanying explanatory essays,
which cover 18 major themes that reflect the places and situations
where people are most likely to encounter difficulties (workplace, in
the family, education and schooling, settling in and adjusting,
socialising events, returning home, etc.).
The last third of the book looks at the application of the critical
incidents for an understanding of the emotional consequences of
culture clash, and provides further background for 'knowledge areas'
required to respond effectively to many every day behaviours.
For especially teachers and trainers this book is a rich source of
material to supplement courses or seminars, and a rare step-by-step
analysis of the development and use of a typical method of training
intercultural sensitivity. The authors guide the teacher and trainer
through the stages of administering the 'culture assimilator' using
sample incidents, and provide clear guidelines on how to construct or
tailor critical incidents key to their learners' understanding of
cultural concepts.
The book, both as informational background and practical skills
training tool, can be used for diverse groups such as international
businessmen, teachers and teacher education students, psychology
professors, cross-cultural trainers, and even health care
professionals. The critical incident method can be adapted along
culture-specific or culture-general lines, into role-plays, to
introduce a topic as a key point in understanding more complex
concepts.
Customer Reviews:
Great practical look at international culture.......2007-06-27
I find that this book gives you a very practical approach to a complex subject. I would recommend this to anyone exploring international culture for either business or pleasure!
Practical Says It Best.......2006-03-24
I was required to purchase Storti's "Figuring Foreigners Out" for an anthropology class. The book gives relatively little anthropological information, when compared with other loftier textbooks. However, the quality of the information is still high.
Perhaps the most important selling point of Storti's book is its practicality. Storti truly teaches with short chapters and dozens of accompanying exercises. His exercises often prove his anthropological points as well or better than the informative section of each chapter. It's excellent for personal use or use in a cross-cultural effort. I highly recommend it for anyone doing short- or long-term global work.
Figuring out your culture attitude by answering questions.......2000-10-08
Quite good book. Storti takes the majors contributions of the seminal authors as Hofstede, Trompenaars, Hall and others and puts theirs theories in useful exercises (questionnaires, dialogues, quotes, etc.) Well organized, this book is target to a personal expatriation experience usage. The book focus heavily on the most tangibles cultural patterns, such as the communication issues, using a non- cultural or social expert vocabulary. In consequence some readers will feel perhaps a tendency to over simplify the more complex social reality. But surely this approach was assumed by Storti who aimed to create a expatriation preparation toll to be use mostly by managers. Having in mid this goal this book is quite a good concretization. Its also a good starter in the challenging cross culture filed.
Book Description
Church planters and cross-cultural workers learn how to cut across cultural biases with the gospel, transforming without "Westernizing."
Book Description
Business is now conducted on a global scale. Learning how to communicate and interact across national and cultural boundaries is a key to success. This book discusses the issues affecting international business and how business functions are adapted for specific regions and cultures to facilitate effective working relationships
Customer Reviews:
Not just a travelogue.......2006-08-09
Finally someone who really gets it! This book is a must have for anyone doing international business in today's global environment. As the world gets smaller, I have been getting increasingly more intimidated -- no longer!! This book is the foundation for the elements of truly understanding communication across cultural boundaries. And, perhaps even more importantly, it isn't written by some guy who spent two years in Europe during college. The topics in this book are informed by well researched and relevant theories of human communication. (I have a Ph.D. in communications so I should know) I will recommend this to everyone I know.
Walks the Talk.......2006-05-23
This title is as big as the author's native Texas. But it walks the walk -- an excellent primer that gently puts us in our place as the global village shrinks. More important, it walks the fine line between a cute three-minute-global management piece and a too-large encyclopedia of do's and don'ts. Very useful. It'll be in my bag on every trip abroad.
Book Description
Understanding the Orient is no longer an elective for American managers and entrepreneurs because the Pacific Basin has emerged as the biggest new frontier for American business. It addresses business situations and context: buying and selling, bargaining, resolving conflict, Asian corporate culture, and more. Covers everything from business negotiations, dining etiquette, and gift giving to bribes and sex in the Orient by country. Also includes an Asian Cultural Literacy Test which allows the reader to score his/her knowledge of Asian customs, culture and more.
Book Description
"This book is not to be saved for the plane, read it well beforehand and take time to digest it." -- John Clark, Gillette International
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Books Index
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General
| Business & Investing
| Subjects
| Books
Kiss, Bow, or Shake Hands: How to Do Business in Sixty Countries
Cultural Intelligence: People Skills for Global Business
Cultural Intelligence: A Guide to Working with People from Other Cultures
Do's and Taboos Around the World for Women in Business
Cross-Cultural Dialogues: 74 Brief Encounters With Cultural Difference
