Book Description
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Download Description
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Customer Reviews:
A Must Read for Managing Workplace Conflict.......2007-06-15
Daniel Dana, aka the "conflict doctor", is an established authority on workplace conflict management and resolution. In this book, he helps readers to understand the nature and cost of conflict within the workplace and offers a toolkit for managing and resolving such conflicts by advancing a concept for employees and managers to acquire skills for resolving conflicts between oneself and another and as a third part between others.
A unique feature of the publication is the author's introduction of a tool for calculating the monetary cost of conflict within any organization that should get the attention of those responsible for monitoring the corporate bottom line. It uses practical cases to illustrate important concepts and offers alternatives to the universal and innate human 'fight or flight' response to conflict, while sharing insights on why it is important to understand the structure of conflict in order to know how to resolve it successfully.
As a certified trainer of Managing Workplace Conflict and subject matter expert with Mediation Training Institute (MTI), an international organization founded by the author, I have found this publication and a companion volume by the same author, "Managing Differences" to be an invaluable training resource for understanding the nature, cost, management and resolution of workplace conflict.
This insightful, comprehensive and well written self-help volume is a must read for employees and managers in any organizational setting and a priceless resource for the student of conflict management and workplace dispute resolution.
Great resource.......2007-05-09
I've trained through MTI with Daniel Dana and his approach to conflict is easy to understand and implement within personal and professsional organizations. This book offers practical principles in an easy to read format.
Looking for the basics in CR, this is your book!!!.......2005-08-02
This is a great intro to the skills of a mediator, or just a human being in this day and age. Daniel Dana is a leading teacher in this area. Anyone who is looking to attain this skill will be greatly served by reading this book.
Handy book for resolving conflicts........2001-12-12
This book gives the main points in simple language that anyone can understand. Further all the points and key terms a mediator needs to remember are hightlighted and enclosed in boxes on the relevant pages.
All points are explained with examples and simple cases.
I recommend this book for all who prepare for examination. This is a good book for quick reference.
Usable information.......2001-05-22
I found this book to be of tremendous value. Conflict Resolution is an easy to read resource that is full of practical information that can be applied immediately on the job. It is not only a must-have for managers and supervisors, but also an essential resource for anyone who would like to have more effective relationships and live a conflict free life. Daniel Dana writes with a friendly and often humorus style and it is clear that he has a vast knowledge of this topic. He has a great ability to take a complex subject and make it simple and easy to use with specific "how-to" steps, and that really makes this book valuable to me. I have now successfully used the resolution approaches outlined in this book both in my profession as a consultant and trainer, and in a family conflict situation that was causing a lot of pain. Additionally, the ideas in this book have worked for me in both one-on-one conflicts and group conflicts. The bottom line - this works.
Book Description
Master the basics of organizational communication with STRATEGIC ORGANIZATIONAL COMMUNICATION with InfoTrac®! Readable and direct, this communication text integrates organization psychology, organizational sociology, and organizational communication to provide you with a comprehensive overview. Multiple case studies from non-U.S. organizations create a global focus with a strong cultural perspective. The book-specific website makes studying easy by providing sample essay questions and tutorial quizzes.
Book Description
Companies that purposefully set out to excel are remarkably few and far between.
The number of those who have a strong, well-thought out strategy for success are even fewer.
Based on five years of research and field-testing, Breakout Strategy gives you a “fast track” strategic vision that can push your company to incredible new rates of growth and expansion. Strategy and leadership experts Sydney Finkelstein, Charles Harvey, and Thomas Lawton show how to craft a strategy that fits your business, whether you're a small start-up or an established national or international company. They also give you the tools to adapt that strategy as you grow and expand. Their system features five key initiatives:
- Create a workable vision by understanding the needs and aspirations of a company
- Face customers with a value proposition that covers all the important bases
- Align what a business does with what the customer truly desires
- Balance the people and process sides of business to deliver on promises
- Liberate the energies of any strategy's toughest critic-those who work within the business
Breakout Strategy puts these initiatives in context by examining how diverse companies achieved breakout growth, including jetBlue, Harley Davidson, and Starbucks. It also sheds light on how a poor strategy can topple a once-successful company off the pedestal of market dominance, such as Krispy Kreme's overly ambitious expansion strategy that stretched the company and the brand too thin.
With the systematic approach in Breakout Strategy, you'll be able to travel the fast track to market triumph, leaving your competitors struggling to catch up.
Customer Reviews:
Break out and buy this book!.......2007-01-13
"Breakout Strategy" is a sophisticated handbook on business strategy that provides a clear framework for what has worked in the past and why it has. Success depends upon your ability to "break out" out of the status quo, take action, and stand apart from others.
Through rich examples culled from a deep understanding of business history, Finkelstein, Harvey, and Lawton take you through both the winners and the losers and identify why they won or lost. These examples form clear archetypes which, when placed in an easy-to-understand framework, turn the book into a useful business tool. You can just mirror the patterns set by those successful who have gone before and broken away in their fields.--to take your business to the next level.
Few stones are left unturned when it comes to a frank look at business. For me, the most interesting section was "Breakout Leadership" where the authors suggest leaders face up to "negative capabilities." They describe leaders who try to put such a good face on everything that they end up stifling debate, change, and eventually growth and survival. I have personally seen examples of unbridled optimism among an executive team that truly created the "culture of silence" the authors describe--with the inevitable negative consequences for the business. As they say, "There is a fine line between appropriate confidence and over-the-top arrogance, and the best breakout leaders understand that they can't cross that line."
This is an eloquently written book for the erudite business person--a useful handbook which you can refer to again and again to practice and perfect your business strategy. Breakout out of what you are doing right now and get this book!
Book Description
This book includes real-life examples from over 70 respected organizations, small and large, representing a multitude of industries using stories to drive results. Leaders from organizations such as Microsoft, Lands’ End, Verizon, U.S. Air Force, and World Vision demonstrate the strong positive influence stories can have. No abstract theories or platitudes are conveyed here. The book spells out how Kevin Roberts, CEO worldwide of Saatchi & Saatchi, achieved sustained sales growth after several mergers and downsizings caused the organization to fall on hard times. It also shows how Erik Shaw, president and CEO of FivePoint Federal Credit Union, overcame resistance to an organizational name change, resulting in membership growth exceeding the national average.
Customer Reviews:
Once Upon a Time.......2007-08-30
"Once Upon a Time"--when we hear that phrase, it brings back magical memories of someone reading a story to us during childhood. Suddenly, we have warm thoughts of fantasies, fairy tales, princesses, and pirates.
As a professional speaker, I have recognized for a decade that people never outgrow their love of stories. I share stories with my audiences to maintain interest, motivate listeners, change opinions, and relay information.
Prior to my speaking career, I spent twenty-three years in management. For the most part, I shudder when I recall boring meetings, with presenters suffocating participants with an endless avalanche of facts and stats--with nothing in between to inject variety and liveliness.
That's why I welcome this book. Silverman illustrates that stories fit every type of business situation. "Facts," Sylvia L. Lovely says in the Introduction, "inform, but stories resonate." She explains: "Stories connect us in profound ways that go beyond mere intellect and get to the
deeper currents that move us to reflection and inspiration."
This book offers numerous examples from corporate leaders who use stories for training, sales, fostering traditions, reinforcing policies, generating teamwork, mentoring, facing change, clarifying complex financial transactions, and instilling an organization's mission and values.
Even as she supplies many model stories, Silverman still encourages readers to constantly unearth stories from their own locales. They're there, just waiting to be discovered and told.
Wake Me When the Data is Over recognizes that stories cannot replace data--but they can make the necessary data interesting, even compelling.
The Complete Communicator: Change Your Communication-Change Your Life!
Wake me up when the data is over.......2007-03-31
I found this book to be full of practical guidance about how to use storytelling more effectively in business settings. The book reinforced many of beliefs about the use of story as well as providing a great deal of evidence about its effectiveness. I recommend this book to those who wish to be more effective communicators in business.
storytelling and the wider applications.......2007-03-29
I found this book to be extremely useful in exploring the various applications of storytelling. As a practitioner in the field of organisational storytelling, I am always exploring various applications of the use of story. Lori's research into how organisations have used it has really helped me in my thinking around the applications of this powerful business tool and helped me bring this learning to our Australian clients.
Wake me up when you get to some substance.......2007-02-25
Wake me up when you find some substance to this book! The entire book seems to be a "who's who" of people who use storys, complete with their job titles, degree listings etc. I found virtually no help in how to create or use stories. I found this book boring and a complete waste of my time!
treasures.......2007-02-15
Very stimulating, indeed! Provides a panorama of practical applications of story telling in the private or public sector, derived from interviews with people who use the approach in their daily work.
Book Description
"Kees van der Heijden has written the most comprehensive, detailed and insightful guide to understanding the business environment in a way most useful to business. No one has mastered the art of bringing that insight to bear in the real world of business with greater depth than Kees." Peter Schwartz, Chairman, Global Business Network; author of The Art of the Long View.
The only constants in the current business environment are turbulence and change. When initially developed at Royal Dutch/Shell, scenario planning helped companies understand external change — change in markets, the competitive arena, technology, demographics and so on. In this book, Kees van der Heijden takes the art of scenario planning one giant step further. After showing you how to understand how the world around you is changing, he then shows you how to move your organization to meet the future by linking scenario thinking and your Business Idea in an ongoing strategic conversation. The result is a learning organization with the finely honed ability to track the marketplace and business environment. How Scenarios will help you think through the way forward, and keep you thinking as you move.
- Understand the basis of an organizations success — articulate its central business idea
- Break out of the organizations restrictive "thinking box" — take a wider perspective, scenaric view
- Develop scenarios as alternative ways of interpreting the present — see beyond current range of vision
- Become clearer about the many apparently unrelated developments — build a systemic framework using a story line
- Be more secure with the future — understand uncertainty
- Do it by using a practical methodology
- Nurture and sustain an ongoing strategic conversation throughout the organization
"The span of this book is unusually wide: it goes from the philosophy of scenario thinking to the minute practicalities of how to do it. This book is, in my view, the best guide in a field where it is easy to go astray and where guidance is precious." Pierre Wack, Former Head of Scenario Planning, Royal Dutch/Shell
Customer Reviews:
Comprehensive and Practical.......2007-03-08
I have found this book a delightful and enlightening read. I've been a fan of Scenario Planning since reading Peter Swartz's "Art of the Long View." This if the first book on the subject that i've read that actually provides the level of detail i wanted to see such that i could begin to practice scenario planning and incorporate the tools and language into my work environment. Great stuff.
Packed with Knowledge!.......2005-07-14
Many business books provide just enough information to whet executives' appetites for more advice accompanied by high consulting fees. Author Kees van der Heijden has written an exception. His comprehensive volume puts scenario building in historical context, explains its relationship to forecasting and tells you how to introduce scenario planning to your organization. Once you understand your corporate identity and your fundamental "Business Idea," he says, you can establish and enact informative scenarios that will prepare your company for several different versions of what lies ahead. In that way, scenario planning generates better decision making. We strongly recommend this book to top managers, strategists and planners, especially those who sense they're making decisions on the fly without having a structure for thinking deeply about future implications.
Written in stone, not in sand.......2005-05-27
I agree with the other reviewers, it is not a business novel. Fifteen pages per hour is a good score. However it is worth every minute. I recognise the strategy meetings that indeed most often strand in tactics at the very best. The idea of the Business Idea and the huge importance Kees lays on the need for an original, differentiating business element was for me the most important lesson. I am working for a 50 year old company, active in a domain that is under severe pressure of a rapidly changing business model,
after years and years of 'innovation' around the same theme. This work was an eye opener.
More than just scenarios, a book on strategic thinking & mgt.......2005-02-18
Disclaimer: This review is one of the assignments in a graduate course on forecasting.
First, I should say that this is an amazing book, but not necessarily an easy read. However, it repays the effort needed. A previous reviewer commented on the difficulty of the writing. I find the same thing, but it can be marked down to the Dutch/German writing style, which is both compact and tends toward longish sentences. Essentially this means that some sentences have to be read twice before the idea is absorbed. Let me be clear, this activity is well worth it!
This book is more than just about scenarios, offering a convincing and comprehensive understanding of how scenarios can and should be used as a form of strategic management.
Along the way, the reader is treated to clear and helpful explanations of such things as "the business idea of an organization" (ch. 3), "articulation of the business idea" in scenarios (ch. 8), "option planning" (ch. 11), and "the management of change" (ch. 12), among others.
Overall, scenarios as practiced and understood by Van Der Heijden (who spent 35 years at Shell and 6 years as an academic before writing this book), are useful tools. They are foremost organizational tools which are best used by entire organizations, not the solitary planner at their workbench.
If you want to understand how the future can be more accurately perceived (though not predicted), and how organizational learning can actually happen, then this is a worthy addition to the library of any management strategist or student of the future.
Great content but writing style makes for hard reading.......2002-10-17
Frankly I'm surprised at all the glowing reports without someone mentioning that this isn't the easiest book to read. Not that the language is difficult. Rather the sentences are long and often unclear, and there are too many reference to past and future chapters.
I'd suggest reading a few paragraphs before purchasing the book. You might find that this book is not for you -- it didn't do anything for me. I gave up half way through the book, maybe there was more value in the second half.
Book Description
This essential guide offers a detailed framework for assessing communication processes within an organization and using the results to develop improved organizational strategies. Presented in clear, accessible prose are the "tools of the trade" for planning and initiating audits, gathering data using a wide variety of methodologies, analyzing the findings, and preparing effective reports. Throughout, practical examples drawn from the authors' influential work in the field help readers understand the real-world applications of the concepts discussed and gain skills for creative problem solving. A successor volume to Cal Downs's popular Communication Audits, the book has been extensively rewritten with many new topics and two entirely new chapters reflecting today's critical issues and best practices. It will serve as both an authoritative primer for human resource and management consultants and a comprehensive text for undergraduate and graduate students in organizational communication.
Average customer rating:
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Strategic Organizational Communication
Charles Conrad
Manufacturer: Wadsworth Publishing
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Binding: Paperback
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Strategic Organizational Communication: In a Global Economy (with InfoTrac®)
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The Courage to Teach: Exploring the Inner Landscape of a Teacher's Life
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The Leadership Challenge, 4th Edition
ASIN: 0155063480 |
Book Description
From its inception almost 20 years ago, the goal of STRATEGIC ORGANIZATIONAL COMMUNICATION has been to provide a unified description of the incredibly diverse array of ideas that make up the rapidly expanding field of organizational communication. Sophisticated, yet accessible, the text integrates research from a number of academic disciplines, while maintaining a relaxed, engaging writing style.
Customer Reviews:
The value of stories .......2005-05-09
As a trainer in the financial services industry, I often use stories to help me convey complex topics. I enjoyed reading Mr. Gargiulo's book as it supports my approach, but also triggers some thoughts on new/different ways to incorp & leverage the power of stories in my training and educational programs.
The Story Behind the Story.......2005-02-28
At last we have a definitive study by an original thinker who understands the difference between having something of value to say and having to say something. Terrance Gargiulo takes the reader by the hand and walks them through a garden of delightful stories told by real people in real businesses. Their powerful descriptions of what it's like to make critical decisions under pressure are crafted in story form, so that the reader is both enlightened and entranced. The final chapters of his book are are competency builders of first-rate quality, showing step-by-step how to improve your powers of observation and reflection so that you too can tell great stories.
Story Themes and Structure Demythologized.......2005-02-25
As a corporate presenter and technology coach I often get asked to construct themes and prepare story spines for important presentations. For me, Gargiulo's work is a terrific guide in devising a beginning, middle and end structure to match any client's business aim, be it organizational, strategic, market driven or entirely different. Gargiulo has a knack for understanding how stories can enrich and empower communication of all kinds, but in the generally dry corporate environment, they can be an important catalyst for change and deeper communication. I particularly liked Gargiulo's nine basic story types and what they can help the reader accomplish. Book is highly recommended for anyone seeking to broaden their communication skills in the corporate or academic arenas.
Life Changing Book.......2005-02-25
We don't have to be so frenetically, and I think ineffectively, busy all the time." That's good advice from Terrence Gargiulo's latest foray into the world of communications behavior: good, bad and ugly. His first book, "Making Stories", opened our eyes to the power of story telling as the basis for getting our needs met. This current work carries through with the testaments of real people in real jobs. Their examples of what worked (and what didn't) are followed by a series of practical exercises that are, at once, so simple and so powerful that we have to do them. Watch closely, because as you do the exercises your life is going to change and others will notice. At that point, the book has paid for itself and that's just the beginning. Start reading it now and be prepared for an adventure that won't stop!
Average customer rating:
- Super tools for applying the Killer App!
- Some good stuff from a consultant
- Fascinating
- How many times can we hear the same message
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The Strategy Machine: Building Your Business One Idea at a Time
Larry Downes
Manufacturer: Collins
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Binding: Hardcover
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Unleashing the Killer App: Digital Strategies for Market Dominance
ASIN: 0066211298
Release Date: 2002-06-04 |
Book Description
Underneath the ever-roiling surface of public markets, information technology continues to remake the economy. Fifty years after the first commercial computer was sold, we stand on the brink of introducing intelligence into over a trillion items in commerce at a price too small to calculate. The age of disposable computing will transform every industry. Are you ready?In The Strategy Machine, Larry Downes, the bestsellingcoauthor of Unleashing the Killer App, charts a proven course through the uncertain future of business. With both winning and losing case studies, The Strategy Machine shows how to develop and nurture a "strategy portfolio" that can withstand the pressure of potent internal and external obstacles. Much like your personal financial portfolio, a strategy machine hedges your bets across a wide range of dramatically different challenges your business will face. Downes's approach generates new profits from new information products and services, regardless of the industry or the size of your company.In the book, Downes introduces important new tools every manager can use, including:
The Information Supply Chain -- An emerging, parallel supply chain of data that describes transactions in the physical world, with independent value in the form of new products and services.
Invisible Capital -- Information assets, like brand, expertise, and customer and supplier relationships, lost in today's balance sheet, whose true value is understood by only a few companies.
The Strategy Machine -- A perpetual motion machine for strategy, fused with business operations, the heart of which is an invisible capital engine that uses data as both input and output.Nothing short of revolutionary, The Strategy Machine shows managers how to reinvent business and integrate new technology for a revolution in progress. Regardless of the kind of business or the size of your company, whether you work in operations, sales, or finance, or whether you are the CEO or a manager in training, the tools in this book will teach you how to innovate on a daily basis and how to profit from the transformation going on right now in your industry. This is an essential guidebook for the information revolution -- one that will help companies succeed in the long run, with a winning portfolio, in today's economy.
Customer Reviews:
Super tools for applying the Killer App!.......2004-04-21
Are you prepared to adapt your strategies to the constantly changing future? Are you ready for the rate of change to speed up? The Strategy Machine by Larry Downes (author of Unleashing the Killer App), contains great conceptual tools for thinking about ways to re-invent your business in the face of the technological and globalization revolutions.
It is clear that Downes wrote The Strategy Machine after getting a great deal more exposure to the strategic management process than he had when he wrote the classic Unleashing the Killer App. Where Killer App revolves around the central idea of organizations evolving towards success by destroying their own markets, fully a third of The Strategy Machine focuses on the greatest challenges of strategic change: overcoming cultural inertia and execution. This very likely comes from a close look at companies that, in the late 1990's, at least gave lip service to the revolutionary concepts in Killer App - companies that ultimately fell on hard times as the US economy bogged down on the twin disasters of the dot com bust and 9/11. In a sense, the book attempts to answer a question we will be hearing for years to come: Why did the 1990s juggernaut of self-destructive revolutionary companies slow down?
The core of Downe's strategic thinking revolves around three stages that an industry can go through - each of which amounts to a separate "industrial revolution", despite the fact that elements of each may be occurring simultaneously within a given industry:
1. Efficiency - Value is created through cost reduction with a full-bore attack on transaction costs.
2. Exchange - Value is created through information assets which arise from "virtual markets" which expose hidden transaction costs and other inefficiencies.
3. Emergence - Increased integration of the industry leads to an efficient "information supply chain"
One of the core concepts of the Killer App - the technological innovation that disrupts an industry by restructuring the supply chain - is a clear target for companies that are seeking to ride the emergence wave. Strategically, we see this concept somewhat differently based on your perspective: if you are a young company, you are probably seeking success by driving this kind of disruption, but if your company is more mature, your strategy may revolve around how you can profit from disruption that may extinguish your current business model.
The Strategy Machine does an excellent job of helping you to understand the concept of emergence so that you can be a part of the information supply chain - and therefore, one of the survivors in your industry. It then drives into some interesting prescriptions - always a tricky thing in strategy - which can help you think about executing on these concepts. First, Downes suggests that you design three concurrent plans for your strategy - one for each stage of industry transformation. The aim of these concurrent plans is to have a balanced portfolio of strategic projects going all the time - some delivering the mature process improvements required at the efficiency stage, some the blend of old and new technologies that characterize the exchange stage, and a few, very risky projects on the experimental end of the emergence stage. The Strategy Machine even goes so far as to suggest a ratio (3:2:1) of resource allocation to the projects as well as some good tools for populating your strategy portfolio and thinking about funding of projects at different stages. This is the meat of the practical tools offered by this book, and they are good tools.
The final part of The Strategy Machine covers the challenge of execution. Downes covers the social inertia confronted by all real strategic change, and gives a detailed assessment of the different types of obstacles - both external and internal - that you will have to overcome to successfully implement a profound change in your strategic direction. This part of the book is rich in anecdotes and real-world examples of companies that did or did not succeed in overcoming these obstacles. Unfortunately, while the concepts and examples are good, this last third of the book lacks the practical tools that make the middle third so valuable. Even so, The Strategy Machine is to be commended for devoting so much of its content to the ugly underside of strategy - implementation. This area is absolutely critical to strategic success, yet most strategy books focus all of their attention on information gathering, analysis and strategy formulation, leaving readers holding the bag when it comes to actual execution of strategy.
If your company is either seeking to disrupt an industry with innovative strategy or looking to survive an anticipated disruption, The Strategy Machine will give you excellent food for thought as well as some practical tools for thinking about the composition of your company's strategy portfolio.
Some good stuff from a consultant.......2002-09-12
Have you ever had a consultant come in start off trying to explain what he's doing and you look at him funny. The consultant then goes in and does his thing. A few months later after the consultant's changes have had time to settle, get the edges off, etc. you go 'he had some pretty good ideas' I'm glad we hired him. That's sort of how this book is. In the beginning the author starts off explaining his theory and ideas and you kind of go "ummm yeah okay". Then he starts to put it into practice and you go "okay I see using part of that and some of this would work for my business" and at the end he brings it all together and half the stuff he said in the beginning was semi-useless, but you can see why he said it, and it comes together and you say "I can see how this would improve things". Overall I give the book a StuPage C.
Fascinating.......2002-07-15
A Must Read for the business executive. I found its advice to be enormously helpful in this particularly challenging time.
How many times can we hear the same message.......2002-06-27
This book has a few good nuggets, but the rest is filled with the same consultant-speak techno-hype that has been played before. This myth of a "new economy" should have been destroyed by the dot-bomb, or by the recent accounting scandals, or by the recession. We seem to forget that it is execution that counts. When will we realize that you can't build sustainable competitive advantages through technology. You can build more efficient operations, have better means of collecting, analyzing and using information, and respond in a much more rapid way to stakeholder needs; yet technology is only as good as the fundamental execution of your business. If you want a more enlightening, practical guide on technologies that will make an immediate difference, try "Going Wireless"; if you want to concentrate on strategic "blocking and tackling" pick up "Execution".
Book Description
When considering whether to partner with another individual in business, most people are aware of the need to evaluate the legal and financial ramifications. But few are prepared to address the single most important factor in successful business partnerships: compatibility. This book shows how to evaluate a partnership for its compatibility potential, how to nurture a smooth working relationship by viewing compromise as an investment and not a deprivation, how to monitor the ongoing health of the partnership, and how to recognize signs of trouble. Using marriage as both a metaphor and an example from which to draw valuable lessons, Snider explains ten dimensions of partnership dynamics, including conflict resolution, division of labor, and communication styles. He provides a tour of the typical partnership life cycle, from selection criteria to maintaining a healthy partnership and surviving the breakup of the partnership. This book also discusses the various types of partnerships. Included are an appendix covering selected case studies and one that provides a monitoring tool to assist in gauging the health of a partnership at any stage of development.
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- Effective Group Discussion: Theory and Practice
- Effective Phrases for Performance Appraisals: A Guide to Successful Evaluations
- Effective Phrases for Performance Appraisals: A Guide to Successful Evaluations
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