Communicating Change: Winning Employee Support for New Business Goals

Communicating Change: Winning Employee Support for New Business Goals
Average customer rating:

common sense communication improvements

Packed with Knowledge !

Good reference

A superb book

Breath of fresh air

Communicating Change: Winning Employee Support for New Business Goals
T. J. Larkin , and Sandar Larkin
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Hardcover

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Communicating for Change (Jossey Bass Business and Management Series)

ASIN: 0070364524

Book Description

When a company decides to make a major organizational changewhether it's a new emphasis on customer service, quality management, restructuring or downsizingmanagers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress.

Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles:

Conveying the message through supervisors
Communicating face-to-face
Making the changes relevant to each work area

In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.

Customer Reviews:

common sense communication improvements.......2007-01-18

I work as a Communications Specialist... sounds impressive, but really it is all about listening...and this book gives real world examples and steps for improving how you communicate change in your company. Perhaps I enjoy it because it supports my own theory that a chat or memo from the CEO is nice, but who is the guy/woman? really?...the immediate supervisor is the one I interact with everyday... that person is the key to clear communication and the conduit to change.
This is an easy-to-read book, presenting clear practical solutions.

Packed with Knowledge !.......2005-02-23

Nearly every CEO of a large corporation believes that words directly from his or her mouth will inspire front-line employees. Five decades of research show just the opposite, explain consultants and authors T.J. and Sandar Larkin. Their investigations emphasize the importance of communicating change through low-level supervisors, a group that has more credibility with front-line workers. They maintain that CEOs must go beyond simply telling supervisors what to do; they must also listen to these key employees and empower them by taking their suggestions seriously. The authors provide plenty of real-world examples to bolster their case. We recommend this clearly constructed argument to CEOs and to anyone charged with communicating with large numbers of employees. This engaging treatise, a classic, is ready to persuade its next crop of managers.

Good reference.......2003-11-22

My line of consulting has a lot to do with change management and communicating change so this was a good book to refer to for additional ideas and tools for the toolkit. One of the chapters that sticks out in my mind is the one that talks to how people prefer to hear certain types of messages (e.g. from their direct mananger, through an email, at an all hands meeting etc) The author uses actual data from surveys to back up his ideas which I fpund helpful - not only in helping me recommend certain vehicles for communication but also convincing others. Good resource.

A superb book.......2000-06-11

I'm an academic--a professor of corporate communication--and this is one of the few books I recommend to students in this area. Larkin bases every one of his assertions on applied research in organizational communication--very refreshing from the "I did it in my organization, so it must work in your company" perspective of most business authors. Larkin also completely shatters myths around traditional corporate communication practices (e.g. the executive should communicate directly to employees around major change areas), and bases such assertions on research in the area *plus* his own consulting experience (of which he has a great deal). My students also loved this book. If you buy one book on employee/corporate communication, this is the one.

Breath of fresh air.......1999-12-22

After years of being force-fed communications theories that didn't work, it was a real joy to see reality documented. The solutions presented are too simple to be acceptable to anyone more interested in documenting "quality" than running a business. These "rules" help: they work in practice (when was the last time you heard that about a communications theory?): and they will change your world.

Communicating in the Classroom (Language, Thought, and Culture)

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Communicating in the Classroom (Language, Thought, and Culture)
Loise Wilkinson
Manufacturer: Academic Press
ProductGroup: Book
Binding: Hardcover

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ASIN: 0127520600

Communicating for Change (Jossey Bass Business and Management Series)

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Just the Primer I needed

Communicating for Change (Jossey Bass Business and Management Series)
Roger D'Aprix
Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Hardcover

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Crisp: Communicating with Employees: Improving Organizational Communication (Crisp Fifty-Minute Books)

ASIN: 0787901997

Book Description

Marshal support throughout your organization

Develop a communications strategy that works for -- not against -- you. Based on years of battle-tested principles and case-examples, Roger D'Aprix tells managers how they can avoid the communications breakdowns that sabotage attempts at change, and cause employees to lose faith in their leaders and the system itself. Instead, he shows how communications can be used strategically to connect an organization's vision, mission and business goals to the forces and opportunities in the marketplace -- the driving force behind all change. Includes D'Arpix's market-based strategic communications model for integrating and aligning communications at all levels.

Customer Reviews:

Just the Primer I needed.......2000-05-27

As a founder and executive of a fast growing startup, I found d'Aprix's "Communicating for Change" book exactly the introduction I needed to the internal (corporate) communications profession. He effectively defines "strategic communications" (he coined the term) and then articulates why and how strategic communications are necessary in any organization.

The book's strongest contribution is a simple model for approaching internal communication (as articulated in the subtitle): focus on the marketplace. His arguments are based on 2 decades of data and first hand experiences. His brilliance is being able to effectively describe communication principles to those outside the communications profession.

In a few short sections D'Aprix heads off target into territory where his expertise is not so valuable (in management and leadership concepts). But if you're looking for a primer on how to use internal communications to make your organization more effective, this is the book for you. D'Aprix even gives you an added bonus: the book is very short.

Average customer rating:

The IABC Handbook of Organizational Communication : A Guide to Internal Communication, Public Relations, Marketing and Leadershi

The IABC Handbook of Organizational Communication: A Guide to Internal Communication, Public Relations, Marketing and Leadership (J-B International Association of Business Communicators)

Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Hardcover

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ASIN: 0787980803

Book Description

The IABC Handbook of Organizational Communication is the fourth edition of the best-selling resource that offers a comprehensive collection of practical knowledge and insights about effective corporate communication and its effect on organizational success. With contributions from the leading experts in organizational, business, and corporate communications, this invaluable resource examines each of the functional areas of organizational communication including internal communication, public relations, marketing, and communication strategy. This important book is written for communicators in organizations of all types—large and small, public and private, for profit and not for profit. The contributors demonstrate how these fields are changing and what the future holds. This edition includes illustrative case studies and information on new topics such as globalization and crosscultural communication, new technologies and employment patterns, corporate responsibility, research measurement and ROI, and the virtual corporation.

Customer Reviews:

The IABC Handbook of Organizational Communication : A Guide to Internal Communication, Public Relations, Marketing and Leadershi.......2006-06-30

it is not very academic i am dissapointed , it is based on merely pratical experiences rather than scientifical data.

Difference Matters: Communicating Social Identity

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A must read
Saved My Life

Difference Matters: Communicating Social Identity
Brenda J. Allen
Manufacturer: Waveland Press, Inc.
ProductGroup: Book
Binding: Paperback

Qualitative Communication Research Methods
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ASIN: 1577663047

Book Description

Many types of organizations recognize that they need to consider diverse groups to be competitive and achieve success. Dealing effectively with difference and embracing it as a positive force, rather than something to be shunned or feared, can help organizations achieve their goals. There are no clear-cut prescriptions for addressing issues related to difference, but Allen's innovative, interactive, approach to presenting matters of difference clearly spells out how constructions of social identities have impacted members of dominant and nondominant groups. Allen's exploration of social identity categories and how discourse has affected our perceptions of others, and her focus on organizations to illustrate her points, opens the door to understanding and valuing difference as a positive, enriching feature of society. This text is very user-friendly and includes questions at the end of each chapter to stimulate reflection, critical thinking, recognition, and an awareness of possibilities for change.

Customer Reviews:

A must read.......2006-07-25

Difference Matters is an excellent, accessible read. Inclusion of statistics, examples, and personal experience provided compelling evidence to support the social constructivist perspective of identity. I recommend this book for every American.

Saved My Life.......2005-11-22

This book saved my life in regard to succintly putting together all of the ideas why and how "difference does matter". I used this book as guidance through my look at communication, especially communication with other cultures, especially my own culture. Well written and can be read and understood by everyone.

Communicating Leadership: An Organizational Perspective

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Communicating Leadership: An Organizational Perspective
Patricia D. Witherspoon
Manufacturer: Allyn & Bacon
ProductGroup: Book
Binding: Paperback

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ASIN: 0205157971

Book Description

Communicating Leadership: An Organizational Perspective looks at the relationship between leadership and communication within organizations. The first of its kind, this new book examines how the ability to lead within an organization depends on the ability to communicate. Framed by both traditional and the most up- to-date research on leadership and organizations, Communicating Leadership shows readers the critical role communication plays in the process of moving people toward shared goals. Includes chapters on contemporary leadership roles that are often overlooked in other leadership books and a discussion of organizational leadership in the future. For professionals in any field who are in a position of leadership.

Culture Shift: Communicating Gods Truth to Our Changing World

Average customer rating:

Great Analysis and Advice
Understanding the World
Worth The Money!!
WOW!!!
Extremely interesting view of American culture.

Culture Shift: Communicating Gods Truth to Our Changing World
David W. Henderson
Manufacturer: Baker Books
ProductGroup: Book
Binding: Paperback

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Handbook of Contemporary Preaching

ASIN: 0801090598
Release Date: 1998-11-01

Book Description

A map of today's cultural landscape, guiding Christians toward more effective communication with the postmodern world.

Customer Reviews:

Great Analysis and Advice.......2002-11-05

In high school speech classes, we were taught to "know your audience." As an apathetic high schooler, I didn't really care what she meant, but it eventually made sense (once I actually decided to think about it). You wouldn't use sock puppets to explain math to accountants; you wouldn't use in-depth power-point presentations to explain math to first graders. With this in mind, why do many Americans still try to talk about Jesus using the methods used thirty years ago? Why do we use Christian "jargon" to explain Christianity to those outside the faith?

Henderson, as you might guess, contends that modern American Christians must change their approach to sharing the faith in order to fit modern America. The pattern of Henderson's book is straightforward: he examines a particular aspect/mindset/value of modern Americans; he then gives ideas about how a Christian might share Words of Eternal Life with such an American. Henderson's prose is both straightforward and enjoyable. He gets right to the heart of the American mindset, then illustrates it with descriptions from scenes from popular movies, personal anecdotes, jokes, etc.

In all, Henderson does the modern Christian a great service in writing "Culture Shift." Jesus tells Christains to tell others about him ("Go, therefore, and baptize all nations...") and Henderson can help us along the way through this book. Highly recommended.

Understanding the World.......2001-06-14

This book is not just about "Communicating God's Truth to Our Changing World," but also about better understanding the world we live in today. The author delves into various facets of the modern (American) life to show "Who We Are," (chapter 3-8), and "How We Think," (chapters 9-14). While doing so, he shows not only how deeply our culture has gone into a sort of postmodern chaos, but also gives examples of how he has been able to reach out to non-Christians and see their lives' changed for Christ. Henderson has definitely been affected in his writing by his mentor, the author of the foreword, Haddon Robinson, named one of the top ten preachers in America. This is mostly positive, including Dr. Henderson's "Concepts Worth Remembering" and "Recommended Reading" lists that are at the end of every major section. This book is very readable and helpful for any Christian who may want to know the current culture better as well as how to present the gospel of Christ in the 21st Century. I enjoyed the book for these reasons, but did not feel it was exceptional enough to warrant 5 big stars. However it is very good and any pastor or lay person who is actively involved in the life of their church would enjoy it.

Worth The Money!!.......2000-08-31

Jason Cruise Founder TodaysPreacher.Com

There are a lot of bad books out there today!! There is nothing worse than spending money on something that you can't use; but, this is not one of those books!!! Henderson's book was super, in my opinion. He is certainly up to speed on today's listener. He uses a constant theme throughout the book which he deems, "God's Word to a _______." For instance, Chapter 6 deals with "God's Word To A Distracted World"; Chapter 8 deals with "God's Word To A Disconnected World." This helps you see how God's Word can reach such a target.

In this work he covers the average person sitting in your audience; what has made them the type of listener they are; their different thinking patterns, etc. David Henderson sat under Haddon Robinson, the "teacher of preachers." You can see Robinson's solid, Biblical influence on Henderson; and, I think this only adds to the credibility of the author.

David Henderson knows how to help you "gain a hearing" with a crowd. The book really helped me better understand today's audience, and techniques to help reach them. I'd really recommend that you read this book ... I think you'll be a better preacher because of it!!!

Preach On Friends ... Jason Cruise

WOW!!!.......1999-06-08

David Henderson has a better understanding of today's culture than most college philosophy professors. He provides awesome insight of how to reach out to people who believe God is absent from their lives, and draw them into Christianity. The book also forces the reader to evaluate the sincerity of his own faith.

Extremely interesting view of American culture........1998-11-30

This book is very thought provoking. I felt the same as the first time I read 1984, and Brave New World. I like his style. There are many quotations and interesting facts. It was a learning experience that I will ponder for a long while.

Communicating in Organizations: A Casebook (2nd Edition)

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Communicating in Organizations: A Casebook (2nd Edition)
Gary L. Peterson
Manufacturer: Allyn & Bacon
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ASIN: 0205295894

Book Description

B> This book is a collection of 23 case studies that provide students with realistic situations for analysis and discussion of organizational communication principles. It contains classroom-tested cases from a variety of contributors who provide slices of organizational life in narrative form. This casebook is useful for teaching conceptual material in the first part of the semester while emphasizing the application of principles in the latter half, or for teaching using application exercises throughout the duration of the course. For readers interested in organizational communication principles.

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Communicating In Organizations
Gerald L. Pepper
Manufacturer: McGraw-Hill Humanities/Social Sciences/Languages
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ASIN: 0070492867

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COMMUNICATING IN ORGANIZATIONS is designed for upper-level courses in organizational communication. The book's cultural approach provides a unifying framework for the study of organization communication, demonstrating how culture permeates all organizational issues. Based on the most current scholarship and literature, the book explores in depth, provocative issues, from ethical dilemmas such as whistleblowing and sexual harassment, to socialization, conflict management and the increasing complexity of the multicultural workplace.

Communicating in Groups and Teams: Sharing Leadership (with InfoTrac®)

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Communicating in Groups and Teams: Sharing Leadership (with InfoTrac®)
Gay Lumsden , and Donald Lumsden
Manufacturer: Wadsworth Publishing
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Emphasizing teamwork, leadership and technology, this book distinguishes itself in two major ways: its emphasis on teamwork and leadership skills and its integration of ethics and diversity throughout. This book is especially timely because of the recent attention given to teams in business and industry, the examination of technology's role in small group communication, and the growing awareness that professionals need to examine their own leadership competence and understand the ethical and social implications of the groups in which they participate.

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