Book Description
The No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller. It won a Quill Award for the top business book of 2007, and was recently chosen as one of audible.com's top picks as well.
Customer Reviews:
Great time reading and laughing.......2007-10-02
Lot of truths mentioned in the book... Wish there were more, especially when it comes to government entities... Just have to be diligent about "practicing" the tips and tricks provided.
Great book.......2007-09-28
This is a great book that has a good level of scholarly support but written in an easy-to-read style that should appeal to most audiences.
Stating The Unspoken.......2007-09-23
Everybody knows the abuse-of-power types that this book outlines. Too often companies/cultures put the onus on victims to adapt, and get-along. What that approach does is allow managers to NOT do their jobs - and that is to confront dysfunctional behaviors clearly and directly.
Dr. Sutton takes a no holds barred approach to defining culture up front. Letting the community know what is and is not acceptable behavior. I wish that he would create a study of companies that are this direct in dealing with behavioral problems, bring the concept along further with specifics of what works and what doesn't.
The "avoidance approach" clearly is not a true solution, but as he states in the book if management will not address the organization's asses, and you want to keep your job, it is the best option sometimes.
A few times in my life I've worked in environments where the assholes have kissed upward so much that they are well connected. And poorly skilled career bureaucrats looking to keep their position, single these emotionally inept people out as stars to be heralded - because heralding a well connected asshole makes you an ally. In each of those situations, I've watched the best people move on, managerial incompetence thrive, motivation deteriorate, and a fairyland scenario of pretending flourish. What a sad state of affairs that leads to.
Bringing the difficult concept of an actual asshole present in the mix, naming what is unspoken, is an essential element in this work. Further development of the idea, refinement of behavioral understanding could only continue to develop greater awareness of truly sly assholes that are skilled to be non-confrontational to those above them and non-approachable to those below.
A meeting with such people present vs. absent is like day and night. Personally experiencing this, I saw groups transformed from demotivated-lackluster-lifeless chair slugs to excited-active-contributors. Such culturally (negatively) controlling individuals cost an organization far more than can ever be measured.
The book is worth the read if only for the stories. But, the principles, the validation, are the real meat and potatoes. HIGHLY RECOMMENDED, and if you can't gift it directly, then throw a few copies into envelopes and drop them in your managements' mailboxes. It's about time the pretending to be nice facade gives way to true comprehension of what civility is, and the complete disregard for it will not be tolerated.
I love this book!.......2007-09-22
I urge everyone to read this book, whether they're in an office environment, or just dealing with day-to-day situations. I've bought three copies so far to give to co-workers and family, and I may need more!
The minute you open the book, you will SO recognize what is described!
Accurate Potrayal of Many Work Environments.......2007-07-22
I commend Bob Sutton for publishing this book. It is apparent many jobs expect you to tolerate a coworker or superior whose behavior is off the chart yet protected and sometimes endorsed by management. The cost to a business is high and Bob did a great job of quantifying it. I highly recommend this book if you work in a toxic environment. Bob outlines some great strategies for succeeding in such an environment and discusses how to create policies to prevent one person's inflated ego from sinking the ship.
Book Description
How to speed up business processes, improve quality, and cut costs in any industry
In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.
Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by:
- Eliminating wasted time and resources
- Building quality into workplace systems
- Finding low-cost but reliable alternatives to expensive new technology
- Producing in small quantities
- Turning every employee into a qualitycontrol inspector
Customer Reviews:
Understanding the Concept.......2007-10-21
My employer has been implementing the Lean Concepts. I was a bit lost with alot of the terminology. Now that I have read most of the book, it has help me understand the terminology and I link it to the concept. I can't wait to finish reading it.
Great - Toyota Way Audio (CDs).......2007-10-18
We have purchased 22 Audio versions of the Toyota Way because our Employees love listening to these CDs.
Great classic.......2007-10-10
I am on my third reading of this book. It is a classic and greatly enjoyable as well as educational and informative. I think every manufacturing professional should read it. I also recommend the book Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste
Excellent book on the Toyota Way and Lean Manufacturing!.......2007-09-07
Jeffrey Liker clearly knows what he writes about. The book is the result of more than a decade of study, on site visits and interviews with several Toyota key people. It describes 14 toyota principles, which go through the Toyota Philosophy, the Toyota Production System, the relationship with employeees, customers, suppliers and partners, and a focus on continuous improvement. No wonder Toyota is one of world top most admired companies!
Very interesting is also the Japanese management principles and mindset - slow but determined, patient, self-reflection, learning by actuall observation and doing, consensus seeking, and managing for the long term.
By coincidence, yesterday (6/Sep/2007) the news came up that Jim Press (American Toyota President)was hired by Chrysler - I can imagine why.
Good Book on Toyota and Lean.......2007-06-30
A good book on the Toyota Production System (TPS) and Lean manufacturing. Liker does a good job of explaining both. I especially liked his cautions about mis-using Lean principles and pitfalls to failure.
Like most business books, the important stuff could have been expressed in many fewer pages. Liker almost gushes about Toyota to the extent that it somethimes reads as a vanity or promotional publication by Toyota - this makes me wonder if it really presents a balanced perspective.
Overall, I recommend it to anyone interested in Toyota or Lean.
Book Description
"Toyota is becoming a double threat: the world's finest manufacturer and a truly great innovator . . . that formula, a combination of production prowess and technical innovation, is an unbeatable recipe for success."
-- Fortune, February 2006
For the first time, an insider reveals the formula behind Toyota's unceasing quest to innovate and do more with less, a philosophy that has made it one of the ten most profitable companies in the world (and worth more than GM, Ford, DaimlerChrysler, and Honda combined). In a rare look into Toyota's ability to consistently achieve breakthroughs that outperform the competition, The Elegant Solution explains what Toyota associates have known all along: it's not about the cars. Rather, Toyota's astounding success is just the visible result of a hidden creative process that begins with a seven-digit number.
One million. That's how many new ideas the Toyota organization implements every year. These ideas come from every level of the organization -- from the factory floors to the corporate suites. And organizations all over the world want to learn how it's done. Now senior University of Toyota advisor Matthew May shows how any company can achieve an environment of everyday innovation and discover the kinds of elegant solutions that hold the power to change the game forever. World-class benchmarks like Lexus, Prius, Scion -- even Toyota's vaunted production system -- are simply shining examples of elegant solutions.
A tactical playbook for team-based innovation, The Elegant Solution delivers powerful lessons in breakthrough thinking in a provocative yet practical guide to the three core principles and ten key practices that shape successful business innovation. Innovation isn't just about technology -- it's about value, opportunity, and impact. When a company embeds a real discipline around tapping ingenuity in the pursuit of perfection, the sky is the limit. Dozens of case studies (from Toyota and other companies) illustrate the universal power and applicability of these concepts. A unique "clamshell strategy" prepares managers to successfully lead and sustain the innovation effort.
At once a thought-starter and a taskmaster, The Elegant Solution is a vital prescription for anyone wanting to truly master business innovation.
Customer Reviews:
The Elegant Solution.......2007-10-08
This is an excellent (and yes, elegant) overview of the Toyota quality "mindset." The book is a "must read" for for anyone interested in business strategy development. The book offers a readable summary of the principles of the Toyota Way with an emphasis on the development of the Lexus and Prius lines including practical examples of the elements of the approach advocated. When a company has amassed assets greater than GM, Ford, Chrysler, VW and Honda combined, their approach may be worth deeper study. I highly recommend this practical, important, and very readable book.
Nice stories, little new content.......2007-08-27
I excepted a lot from the elegant solution. It has been recommended by a lot of persons as a must read. Honestly, I was dissapointed. It's still an good book, but didn't find it as "classic" as people had suggested to me.
"The elegant solution" is about tools for creating innovation on your job. These tools are based on Toyota's tools and practices. The book is devided in three parts. The first part sets three general principles. The second part, by far the largest, provides the tools for innovation, the practices. The last part talks about implementing these practices.
The three principles are "the art of ingenuity", "pursuit of perfection" and "rhythm of fit". They were interesting principles, but not really new or shocking. Sometimes I found them even a little too vague.
The practices range from "thinking in pictures" to "master the tension". Each chapter shortly states the practice and explains the key ideas. After that it uses stories to clarify the practice. Lot's of stories are from inside Toyota. Some stories related to Lance Armstrong, a little too many in my opinion and they were somewhat boring. Anyways, in general, the stories were what made the book interesting.
The third part didn't provide very much content.
In summary, I enjoyed the book, for the stories. I didn't find the practices new and the book didn't provided me with any new insight that other lean books did not provide. The book was written a little bit too much in a "popular style" which annoyed me.
Worth reading for the stories. When wanting to know more on lean or toyota I'd recommend other books like "Toyota way" or "Lean product and process development".
Good nuggets, lots of fluff, some really sloppy thinking.......2007-08-22
I came to this book via the Shampoo Problem that's been floating around the internet these past couple of weeks (which he published in his Change This manifesto). The puzzle is this - a high-end health club puts nice shampoo in their showers, but customers keep stealing it. How do you implement a solution that takes no time to implement, doesn't inconvenience customers at all, and doesn't require any money? That's a lot of constrictions, but the author claims it can be done! (you can search for the answer yourself, I don't want to spoil your fun.)
The question itself reminded me of so many bad professors who would ask totally subjective questions and disregard legitimate answers until they found someone who agreed with them. "Who can give me an example of an apple that's tasty? Macintosh? No too sweet. Granny smith? No too bitter. Golden delicious? Why yes Bobby, you get a star."
This is the tone in my head while I read the book - condescending. Maybe he didn't write it that way, but that's how I'm reading it, and honestly, it fits. On page 21 he chides psychologists for loving "to explain our uniquely hardwired capabilities in hugely complex terms. Sixteen types, thirty-four strengths, etc." and then goes on to give his "easier, more elegant" (but no less arbitrary "four basic buckets of natural ability." (Four because the ancient Greeks loved the number four.) Of course, what he fails to mention is that the psychologists he's referring to all write for pop magazines like Cosmopolitan and their articles appear alongside such classics as "10 ways to improve your sex life" and "5 ways to tell if your man is cheating on you." He also never mentions the "four basic buckets of natural ability" again and they have absolutely no bearing on the rest of the book. (The book is filled with useless random made up facts like those.)
He also throws out sentences that have huge presumptions built in to them, but have absolutely no evidence to back them up. Stuff that, in a seminar you wouldn't want to question him on because "there is no right answer" or the facts are obscure enough that he could bluster his way though most arguments that weren't from an expert on the subject. In book form, though, and knowing better myself, I read this stuff and think "well there's a very poor and inaccurate description." Luckily there's an only 50% chance that even the next sentence will depend on you agreeing with that statement, much less the next page.
In a later section he rehashes "the scientific method" (I put it in quotes because he botched his basic characterization of it) and compares it to other four step iterative processes, mostly those developed by the military - Plan-Do-Study-Act (PDSA), Plan-Do-Check-Act (PDCA), Observe-Orient-Decide-Act (OODA), Scan-Analyze-Respond-Assess (SARA), etc. and comes up with his own version, cleverly called IDEA - Investigate, Design, Execute, Adjust. It's not much different than the others, but it's his and he can teach it in seminars as his own. FWIW, "While Toyota officially recognizes only PDCA (not IDEA), they actually use all of these (methodologies) to some degree." (page 73-4)
Well of course they use all of the methodologies to some degree - they all describe the same basic thing, and very few organizations are so button-down that they actually only use a single methodology and follow it to the letter each time.
The very next sentence is "Let's look closer at the process." But that's pretty much the last time PDCA is mentioned in the book, the next section is about process in general and why it's good to "Insist on a common approach."
Another example of sloppy leaps in logic and condescending attitude is the Edsel. (page 93) Ford did their research and designed a car that people would want - except nobody wanted it. Why? "The problem was, all the research was based on a forty-year-old market belief... that buyers fell into one of four income segments: low, low-middle, upper-middle, and upper... Except markets don't think that way. When it comes to cars, consumers were thinking `lifestyle,' not income."
I like how he swaps an old marketing tool for a modern one as if that's the answer to all the world's problems. Lifestyle marketing was originated in the 70's and 80's as a result of - surprise surprise - new market research techniques developed by psychologists who were using statistical analysis more and more in their psychological research. (I wonder if he thinks those psychologists are too complex now.)
He also utterly fails to get into the concept of lifestyle marketing - he tells you why the Edsel failed, and what they should have done, (or his completely arbitrary and baseless versions of them) but what they should have done is literally one word. "lifestyle." Shame on Ford in the 1950's for not using an 80's marketing concept to understand how the market thinks. Why didn't they use the word "lifestyle" instead - then the Edsel would have been a huge success.
Hansei is another example of this sloppy, condescending thinking. "Hansei is the rigorous review conducted after action has been taken. It's a huge and absolutely vital part of learning. And with few exceptions, our Western culture is just plain miserable at it." Of course there's not one mention of the term "post-mortem" which is a western term and performs the exact same function. Sure most businesses don't do it (most businesses don't follow a lot of best practices), but don't pretend that Toyota or "Eastern culture" somehow invented the concept and that nobody in the west does it. If there's an existing best practice that we understand, then why not just tell us about it rather than pretending that it came from the fount of the Toyota godhead?
"Ford hadn't gone to the field to see what was actually happening. They remained in the office and believed the data. Big mistake. The Edsel was dead on arrival, a complete and utter failure."
Of course the next chapter is about how Toyota did the same basic thing, but managed to succeed. Their data told them that the youth of today would be the car buyers of tomorrow (startling, I know). The case study for the Scion reveals absolutely nothing about the techniques they used to study the market - it's the after report.
"Where are these kids going to buy the car? There's no time or money for new stores. That's a problem. That means they go to a Toyota store. Okay, so they'll know it's a Toyota. How do we get around that? Think? We don't. It's not the ugly stepchild. It's legit, but different. It's Scion, offspring of Toyota. Don't ignore the Toyota link, it's got cred...."
Note the use of the magical word "Think" in that paragraph. He totally neglects to address what "Think" means. Think is the Elegant part of the solution (he also likes the word "Intuitive" and uses it liberally), yet he doesn't describe it at all.
"Think" is where all the magic happens. Katie Lucas calls this the "Run really, really fast" step for "how to win a marathon" methodologies. It's the step where all the real difficult, nitty-gritty stuff magically happens. South Park summarizes it "Step 1: Steal underpants. Step 2...... Step 3: Profit."
Ostensibly the whole book is about that one word "Think" but the tools he provides - the IDEA loop, mind mapping, story boarding are nothing new, and the book is utterly lacking a cohesive whole. They're just scattered ideas, praised one second, and then dropped in the next chapter. He even mentions the Toyota "dashboard" which is a tool for getting a quick overview of a problem - except he (again) utterly fails in to a dashboard. "Dashboard" doesn't even appear in the index of the book, and if it did, the only occurrence would be on page 113.
Here's all the text on page 113. "Creative Visual Control - Visual control is an integral part of Toyota's methodology. The Project Management Office of Toyota's North American Parts Operation (NAPO) used creative visual `dashboards' to track performance in their Stretch Goals Initiative (see Chapter 9)."
Chapter 9 is on how to stretch goals, not about dashboards. He clearly states "Visual control is an integral part of Toyota's methodology" yet it's explained nowhere in the book in any depth.
In fairness, Toyota did do something Ford didn't do (or at least something he claims Ford didn't do) - they got to know their market. Really engage them and have a conversation with them. Learn about them, and let those learnings drive their product, and he does get into that in the book.
The main thrust of the book - if I can understand it all because it's couched in so many superlatives and it jumps from topic to topic so fast that it's really difficult to tease core themes out - seems to be something like: Move forward by getting hands-on experience with your product and your customers. Don't dictate strategy based on numbers alone, or build bureaucracies - get down and dirty and get to know the product you're selling and get to know the marketplace. Come up with grand "elegant" visions for the future, but innovate little by little - tiniest bit by tiniest bit. Listen to everyone and implement every good idea, then standardize it so that the whole company benefits. Don't let the numbers do all the talking; learn the context, the story behind the numbers. Which is a pretty good message, and he does give you some tools to do that, but the tools are often vague, and you feel that the real tools are mentioned only in passing.
The subtitle of the book is "Toyota's Formula for Mastering Innovation." If this book was about the "formula" for Coca-Cola, it would say something like "cola syrup and seltzer" and go on about the intuitive and elegant way they matched cola syrup to the bubbling process and created a dynamic new soft drink and how the other soft drink companies of the day - lemonade, sugar-water and apple-juice - failed to really understand the problem, which is why they didn't come up with the cola + seltzer combination first and why they lost so much market share. (If only apple juice had thought "lifestyle" instead of "income segment!")
Overall, it's an okay read and a decent introduction to the subject of business innovation, though for a book that's supposedly written by a guy who's on the ground floor with this stuff, I would expect a *lot* more meat and a lot less fluff. Get it if you think you'll like it, but don't expect as much as the other reviewers seem to be hinting at.
"Keep it lean. Scale it back, make it simple, and let it flow.".......2007-05-22
The subtitle of this book ("Toyota's Formula for Mastering Innovation") is not inaccurate but somewhat misleading. Although, yes, Matthew E. May has much of interest and value to say about the Toyota Production System, his attention is by no means limited to it and to the remarkable organization within which it was developed and within which it continues to flourish. Today, Toyota is one of the ten most profitable companies in the world and worth more than General Motors, Ford, DaimlerChrysler, and Honda...combined. Obviously there are reasons for such extraordinary success but it would be incorrect to assume that other organizations can achieve the same success once they know what Toyota's "formula for mastering innovation" is.
What about this book's title? According to May, "Elegance isn't about being hoity-toity. It's not about lofty concepts and grand designs. It's not about beauty or grace, or anything to do with aesthetics - ugly is okay. Elegance is about something much more profound. It's about finding the `aha' solution to a problem with the greatest parsimony of effort and expense. Creativity plays a part. Simplicity plays a part. Intelligence plays a part. Add in subtlety, economy, and quality, and you get elegance...Elegant solutions relieve creative tension by solving the problem in finito as it's been defined, in a way that avoids creating other problems that then need to be solved. Elegant solutions render only new possibilities to chase and exploit. Finally, elegant solutions aren't obvious, except, of course, in retrospect."
Elegant solutions include library, paper money, pencil, wallet, wristwatch, icebox, mortgage, Social Security, credit card, cell phone, and auto leasing. These and other elegant solutions, as May correctly points out, "universally change the world's attitudes, beliefs, behaviors, and habits." Efforts to formulate elegant solutions are guided and informed by three principles: ingenuity in craft, pursuit of perfection, and fit with society. "They're the raison d'etre at Toyota, and nonnegotiable."
Earlier, I suggested that this book takes a close look at the mindset and the process by which Toyota continues to formulate elegant solutions. In fact, the Toyota organization implements a million ideas a year. May also includes within his narrative dozens of non-Toyota cases that indicate that none of the individual concepts are new, or even unique to Toyota. All organizations that formulate elegant solutions have people at all levels and in all areas of operation who possess both an ability and a determination to collectively and completely master all of the concepts as "a way of life, not a program centered on select teams led by specialists with artificial agendas."
But what about much smaller organizations, especially those with severely limited resources? Decision-makers in those organizations will be delighted (and perhaps surprised) to find that May provides a wealth of material that they can immediately put to use, once they understand the "deeper principles" that he discusses in Part I and the "ten key practices supported by tools and techniques" that he discusses in Part II. Then in Part III, May explains "how to put the practices and tools together well to achieve a [desired] result." He helps his reader to track the course of an exemplary team through a day of searching for the elegant solution.
For me, some of the most interesting and valuable material is provided in Chapter 12, "Make Kaizen Mandatory," as May poses again (as he does in other chapters) a combination of Problem, Cause, and Solution:
Problem: Innovation is hit or miss.
Cause: Creativity is misdirected and mismanaged.
Solution: Embed the kaizen ethic.
After a brief review of the factors that came together to help embed the kaizen ethic in Japanese business ethic during the decade or so following World War Two, he goes on to explain that at companies such as Toyota, the key issue is that they view kaizen in terms of standards that are created by the individuals performing the work, and, that standards are dynamic, and not everything gets standardized. These companies establish a best practice, document the standard, and train accordingly. Then in the next chapter, May shares his thoughts about "the power of lean" thinking and execution that reduce (if not eliminate) inconsistency, overload, and (most important) waste. Here is another combination:
Problem: Too many, too much - of everything.
Cause: Assumption that more is better.
Solution: Start thinking lean.
Once again, when it comes to innovation and designing solutions, the emphasis remains the same: "whatever you do, keep it lean. Scale it back, make it simple, and let it flow."
And that is what elegance really is all about.
Easy Reading.......2007-03-25
A must read for learning how to implement and sustain continuous improvement enabking lean to become part of the compny's culture
Amazon.com
In a global economy, it is crucial for business people to be sensitive to cultural differences. And although the best reason for doing so may be ethical, it's great for business as well! This is an invaluable book for "doing well while doing good" in your intercultural relations, covering the protocols of appointments, business entertaining, greetings, forms of address, gestures, dress, and gifts in 60 of the nations you're most likely to be doing business. Some interesting excerpts:
- Australia: The "thumbs-up" sign, which in the U.S. indicates "O.K." is considered rude.
- Brazil: The colors of the Brazilian flag are green and yellow, so avoid wearing this combination in any fashion.
- China: Avoid making exaggerated gestures or using dramatic facial expressions. The Chinese do not generally use their hands when speaking, and become distracted by a speaker who does.
- Indonesia: Since it is impolite to disagree with someone, Indonesians rarely say "no"...a clear way to indicate "no" is to suck in air through the teeth.
The authors are very aware that no generalizations apply to all residents of a nation, and are careful not to stereotype or judge. Highly recommended to any business traveler--or any student of the diversity of human cultures.
(Note: a great companion volume for this book is Gestures, which is devoted entirely to explaining the varieties of hand gestures in 82 countries!)
Book Description
More than a decade after establishing itself as the number-one book on international business etiquette, Kiss, Bow, or Shake Hands has been fully revised to reflect the profound global transformation that has occurred since its debut. In this new edition, author Terri Morrison McCarthy-the leading expert in this field-has included:
Comprehensive updates for each of the book's 60-plus country chapters
Several brand-new sections, including Cultural IQ tests, "Know Before You Go" tips, and alerts on international security issues
Additional chapters on Austria, Belize, Ireland, South Africa, and Vietnam
The most comprehensive, authoritative text of its kind, the first edition of this invaluable reference guide has won a following among high-ranking military officials, influential corporate executives, and business school professors alike. This new edition, with its wealth of revised material and discussions of current hot topics, is proof that such a classic only gets better with time.
Customer Reviews:
Understanding.......2007-06-18
This is an excellent resource to assist those of us who live in the United States to better understand and relate to individuals from other countries. Behaviors are very often driven by culture. I use this with Homestay families when I place students from other countries in their homes.
A Quick Reference on Cross Cultural Sensitivities.......2007-05-19
I run leadership programs for high potential Fortune 500 women in NYC, Boston and NJ and I meet so many talented men and women from Eastern Europe, Europe, South America, Asia, South America and even Iceland. This book gives me a quick reference on business culture, mores, traditions and social culture. I know these get out of date quickly but it's sure better than not knowing and allows you to be more responsive.
Dubious advice at best.......2007-04-25
I lived in South East Asia for nearly 12 years including over 8 of them in Indonesia. From tiny villages in Java with just under 30 families to the skyscrapers of Jakarta, running industrial projects and developing business. I even gained a native level fluency of the language.
At no time during that entire period did I EVER find an Indonesian who would hesitate to tell me "no". They can say it, do say, and even have a few different words for it. The only time I've ever seen someone suck air between their teeth is when they've eaten something really hot.
It's naive to think a single book or individual can cover the customs of 60 countries. Having spent considerable time in one geographic region with my feet on the ground for years in nearly a dozen countries, I couldn't even begin to start to explain the cultural traits and habits of maybe four or five of those countries.
Find yourself a real cultural etiquette book that focuses on the specific country you want to visit, and forget this superficial treatment that looks like a rehash of every other general cultural etiquette book I've ever read.
Another inaccuracy .......2007-03-30
Perhaps many of the people who are rating the book so highly did not take the "cultural IQ" quizzes. I took the one for Spain, a country I have visited. The answers were correct in identifying the Prado as being in Madrid, but the last time I visited the Alhambra, it was in Granada, not Toledo (where the book puts it). That's quite a distance to move a major cultural landmark!
Kiss Bow or Shake Hands.......2007-01-12
Excellent reference book. Especially useful if you do international business of any kind.
Book Description
As U.S. organizations continue to explore overseas business opportunities, they will be challenged to adapt to the new market's local characteristics, legislation, fiscal regime, sociopolitical environment and cultural system. Riding the Waves of Culture shows international managers how to build the skills, sensitivity, and cultural awareness needed to establish and sustain management effectiveness across cultural borders. This revised edition is updated with new research and statistics.
More than an encyclopedia of cultures and customs, this essential guide:
- Describes successful and failed cross-cultural business transactions of multinational organizations such as AT&T, Heineken, Motorola and Volvo
- Offers techniques managers can use to anticipate and mediate some of the difficult dilemmas of international management
- Uses country-by-country graphs, examples, and other comparisons to illustrate how different cultures regard and respond to various management approaches
- Includes a CD-ROM of graphs, charts, and exercises to help readers evaluate their effectiveness as a global manager
Customer Reviews:
Outstanding research results in clear & useful guide.......2007-09-19
I was surprised to have my horizons expanded greatly though I had initially expressed skepticism at another book on diversity. On the contrary, this one contains real, practical, appropriate cultural nuances and advice on particulars for many national and cultural traditions. I heartily suggest it as a cornerstone of a modern cultural analysis of the factors that can contribute to enhancing diversity. Even though a bit dated, their research still is valuable. I cannot wait for the next edition!
Essential reading for executives - and politicians.......2006-02-26
This book is deservedly already an international management classic, and should be required reading for anybody who needs to interact with other nationalities and cultures. Hofstede got there first with his classifications of cultural dimensions, but Hampden-Turner & Trompenaars' are arguably more compelling, and - more importantly - the book is both highly readable and replete with case studies. It gives American and Northern European business people insights into why their assumptions about what motivates people from other parts of the world are wrong, and why so many US-centered initiatives founder on the rocks of unrecognized cultural differences. Send a copy to the White House!
For Business Poeple and Managers.......2005-06-30
This is a shorter, and more condensed version of the authors' earlier book 'Building Cross Cultural Competence'. In this book, the authors' target managers and business people who are looking to understand cultural differences and how to deal with them in a variety of circumstances and situations. Each chapter begins with am introduction to one of the dimensions, a discussion of how the differences manifest themselves and concludes with 'tips' on how to deal, and how to do business, with the different culture explored in that chapter.
The authors use the same six dimensions of culture introduced in their earlier work (universalism vs. particularism; individualism vs communitarism; specificity vs. diffusion; achieved status vs. ascribed status; inner direction vs. outer direction; and sequential time vs. synchronous time), but they present these dimensions in a much more accessible and simple manner with more emphasis on what each dimension actually means for business people and how it affects business-related situations.
This book has become the reference for business people and managers in the area of culture. Simple and very well written without losing credibility; this is a book that will enlighten and guide any manager in dealing with people from other cultures. While in some ways it is a 'western-centric' book (targeted to Western - especially US - managers), it remains very useful for managers from other cultures since the authors have attempted to keep the examples and discussion culturally neutral.
A Great Introduction to Intercultural Understanding.......2004-05-03
At last from Europe, a clear, concise, readable explanation of the critical dimensions of international management. It places culture in a perspective that allows for applications internationally and within the diversity of single nations.
David C. Wigglesworth, Ph.D. is an international/intercultural human resource, management, and organization consultant and president of D.C.W Research Associates International in Kingwood, Texas, USA. He can be reached at dcwigg@earthlink.net
Riding the Waves of Culture.......2003-10-02
An excellent overview of culture and cultural differences. For a more specific look at Americans, read Working with Americans (Stewart-Allen/Denslow)
Book Description
Getting a new job or a big promotion is like building a house: You need to get the foundation right for both. With a job, the quick-drying cement is how well you do in your first hundred days, since they establish the foundation for long-term momentum and great performance.
Tom Neff and Jim Citrin are two of the world’s leading experts on leadership and career success. As key figures at Spencer Stuart (hailed by the Wall Street Journal as the number one brand name in executive search), they must understand the criteria for success when they recruit top executives for new leadership positions.
Through compelling, first-hand stories you will hear from people such as Jeffrey Immelt, CEO of GE, on how his career has been a series of successive first hundred days. Larry Summers, president of Harvard University, talks candidly about what he could have done differently in his early days to avoid dissipating goodwill among the diverse constituencies important for his future success. Gary Kusin of Kinko’s shares the specifics of the hundred-day action plan he crafted for himself before he started his new job. Paul Pressler of Gap Inc. shows how he developed a general strategic agenda that established fundamental principles and goals, waiting to prepare a more detailed strategic plan until later in his tenure.
Tom Neff and Jim Citrin’s actionable eight-point plan will be the foundation for your success—whether you are moving to a new organization or being promoted—showing how to:
• Prepare yourself mentally, physically, and emotionally from the time you accept until the time you begin
• Manage others’ expectations of you—bosses, colleagues, and subordinates
• Shape and build the team that will work with you
• Learn the lay of the land and find out how things “really work around here”
• Communicate your story effectively to people inside and outside the organization
• Avoid the top ten traps that confront every new leader, such as disrespecting your predecessor, misreading the true sources of power in the organization, or succumbing to the “savior syndrome”
When you start a new job you are in what AOL’s Jon Miller calls a “temporary state of incompetence,” faced with having to do the most when you know the least. But with the eight-point plan of You’re in Charge—Now What? you’ll understand and be able to take action on the patterns that will build your success.
Also available as an eBook
Customer Reviews:
Get a leg up on the competition.......2007-10-08
An executive how-to kit for the first 100 days suitable for both small and large businesses - a hard nut to crack. Thomas Neff and James Citrin offer a seven-step action plan for any new executive: do your homework, align expectations, build a management team, develop a strategy, explore and define the culture, find the source of power and set a vision for the company. Few other reviewers have claimed these to be `self-evident' and motherhood and pie, but the examples provided by the authors are well worth the time on their own. The book may not revolutionize your thinking, but it has certainly helped me identify a few underwater stones - experience is cheapest second hand, do not overlook this book.
Czarnecki's "You're In Charge..What Now?" Better for non-CEOs.......2007-06-17
When I saw the "Recommended for You" email, I thought Gerald Czarnecki had come out with a sequel. Instead, I find a not as elegant knock-off.
Czarnecki offers a much better, more digestible plan for those who are newly appointed in positions of management. His "Seven Essential Steps for Work Leader Success" are useful and proven techniques for those who need it the most: the everyday people in an organization who get the job done, not the Stanford-grad CEOs who have already spent years in management and academia learning the ropes. I have recommended his book to friends in just about every industry, from IT to the military. I, myself, found Czarnecki's book extremely useful as a new senior non-commissioned officer in dealing with people who became my subordinates overnight. Unfortunately, this book did not address that sort of issue.
This book isn't a terrible book by any means, and perhaps for a CEO or high-level manager it is something good. As I am neither, I didn't find it appealing. It's essentially the same information you can find elsewhere, and as a previous reviewer pointed out, the tips and techniques are more for those already in the boardroom. Go back to Czarnecki's original if you are a new manager, especially one who was promoted from within, or looking for a gift for the grad or newly promoted.
You're In Charge...What Now?
Very Helpful in Starting Off on the Right Foot.......2007-06-04
My executive coach recommended this book and she was right. It is very well organized with lots of examples on how to get started as the new leader in a large organization. Suitable for small but oriented towards large business of all types. Did not provide Government examples but was still very helpful. I read the book cover to cover and made lots of notes. Try to read at least 3 weeks before reporting. I am three weeks into a Government IT job with a staff of 650 and $100M in budget and all the signs are there that this book was helpful for accelerating my early take-off.
Good Guide.......2007-05-01
I bought You're in Charge... on Amazon.com. I am interested in the leadership process, how to approach new roles, some of the pitfalls, etc and thought this was a good book on the subject. I do believe that the best place to get leadership ideas and tips is from Michael Watkins' The First 90 days, but I think Thomas Neff and James Citrin provide aspiring leaders with a worthwhile book.
The best feature, although sometimes over done are the real life examples of CEO's who took the reigns, and what they did. Whether it was a turnaround situation, or continuing a legacy of success, there are some standard approaches that each of these leaders used. The premise of the book is that there are 8 steps to the new leadership process -
1. Prepare yourself before taking over
2. Align expectations (internally, externally)
3. Build a management team you can rely on
4. Build a strategy (Which includes just refining the old one)
5. Transform the culture to aling it with your expectations
6. Manage up and where influence lies (Board, boss, whoever has more power... and also manage those who have institutional influence.)
7. Communicate your vision, your steps in the process, strategy
8. Avoid common pitfalls.
Nothing really earth shattering here, but certainly good advice. The focus of the book are the steps every leader should take within the first 100 days of your tenure.
One of the more interesting parts of the book goes back to the CEO's and what they did. Since this was published in 2005, some of the CEO's haven't turned out to be the captains fo industry that they are potrayed to be (At least from a market perception perspective.). You read about Paul Pressler and Bob Nardelli and what they did in their first 100 days. Needless to say, as time passed, their reputations are somewhat tarnished now. There are others referenced as well that haven't been treated very kindly by the marketplace.
Anyhow, there is no harm in picking this up, although like I referenced before, I think there are other leadership books out there that I more worthwhile. You're in Charge tends to get a bit over done, but if you can overlook that, there are some worthwhile tips to pick up.
Written only for CEOs.......2007-01-09
If you are a brand new CEO and need to know how to run your organization, buy this book. If you are at any lower level, this book is not meant for you.
The authors state directly from the beginning that they focus more on CEOs than most other positions but the lessons learned are applicable to anyone. This is not true. The author focus too much on the role of a CEO. The examples and suggestions are unique to that role. In one section the book describes how to find your management blind spots such as research and development, marketing, etc. If you are a software development manager in a large firm, your knowledge of marketing or R&D will most likely do little for your career. Yet this book highlights that as areas you should improve.
Another example on how the book focuses too much on CEO is displayed in the how-to-work-with-your-boss chapter. They entire chapter discusses how you should interact with the board of directors! This is a complely different relationship than what 99.9% of workers engage in. The relationship you have with your boss is possibly the most important relationship in your career. To focus this chapter on working with the board makes it absolutely useless to anyone who is not an officer or anyone that does not work for a private firm.
Book Description
""Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" —Rhoda Olsen, President, Great Clips, Inc.
Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into a
Powerhouse of Performers and Innovators
According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year! Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America.
In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.
Customer Reviews:
Motivate Young Employees.......2005-12-19
I was often puzzled by employees in their early 20s. They brought different values, expectations and skills to the workplace. My job was to teach them the service ethic, to keep them long enough to get the benefit of my training efforts and keep them motivated to put in a good day's work.
This book addresses those issues. Any employer today needs to inform themselves on how to deal with this age group.
A 'must' for any member of the 'next generation employer'.......2005-10-11
Eric Chester's Getting Them To Give A Damn: How To Get Your Front Line To Care About Your Bottom Line provides an excellent key to turning uncaring employees into performers and innovators. The latest generation shares a new set of values and won't blindly conform to company policy - but they can be motivated, and 'Generation Y expect' author Eric Chester shows how. From recruiting the best new employees to using different types of training to make them loyal, this is a 'must' for any member of the 'next generation employer'.
A 'must' for any member of the 'next generation employer'.......2005-10-11
Eric Chester's Getting Them To Give A Damn: How To Get Your Front Line To Care About Your Bottom Line provides an excellent key to turning uncaring employees into performers and innovators. The latest generation shares a new set of values and won't blindly conform to company policy - but they can be motivated, and 'Generation Y expect' author Eric Chester shows how. From recruiting the best new employees to using different types of training to make them loyal, this is a 'must' for any member of the 'next generation employer'.
If you employ them and want to retain them...Read this Book!.......2005-08-17
If you employ a team or are looking to employ (and retain) a team that includes anyone in the 15 to 25 age bracket, this book is an absolute MUST READ.
Several very good examples of what other successful operators are doing and plenty of food for thought that can lead to real application in your business.
A great investment and a very good read!
Much-Needed Book, Right on Target.......2005-05-03
If you are a business owner employing people between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are a manager or supervisor in any kind of company where you are responsible for employees between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are the confused parent of one or more children between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are an educator of students between the ages of 16 and 24, buy, read, absorb, and apply this book. Are we communicating here?
OK, your first reaction is the profanity in the book title. Live with it! You will find the word a few places in the text, but it's there to make a point. Yes, the writing is punchy, direct, and pushes the envelope of your thinking. However, so do the attitudes and behavior of your young people. We older folks (let's say that term refers to all us gray beards over 35) need to wake up and smell the differences between today's young workers and their counterparts in previous generations. They are different, and must be managed differently. Learn how and succeed. Ignore the lessons of this book and continue to pour profits down the drain by recruiting, training, recruiting, training, recruiting, training, ad nauseum.
Eric Chester is respected as the leading authority on this age group, assuming that anyone can be an expert on kidployees. As a consultant and author in the workforce field, I'm very comfortable telling you that the man is right-on in his writing as he is in his speaking. He'll grab you at the beginning of the book and hold your attention with anecdotes (some from his own life) and lessons learned. In page after page, Chester presents knowledge, insight, techniques, and advice that-if heeded-can substantially strengthen a manager's effectiveness.
In the first of five well-organized sections of the book, you'll gain valuable perspectives about the 16-24 year olds (Generation Why), noting how and why they're different...and how the difference can be a powerful asset for your company. Subsequent sections address how to attract, keep, and connect with this important employee group. The last section offers important insight into some employers who get it right...why and how. An index supplements the text, enabling you to go back to particular sections for refresher readings.
You will be amazed at how much the author has packed into this comfortably-sized book.
After you're finished with your first reading, you'll probably be inspired to buy copies for other managers in your organization. Wait. I take that back. That inspiration will come to you before you've finished with the book. It hit me somewhere about half through the pages.
Warning: if your competitor uses this book and you do not, you are in big trouble!
Book Description
Straight answers to your compensation questions An A-to-Z guide to compensation strategy and design, Compensation Handbook, Fourth Edition, has been completely revised and updated to keep you on top of the important changes that have taken place in this area. Editors Lance A. Berger and Dorothy R. Berger have assembled articles by leading compensation practitioners to give you authoritative solutions to a wide range of specific compensation problems. This important new edition shares with you the best thinking on attracting and retaining outstanding employees in a tight market...executive compensation...computers and compensation...how to use a mix of compensation devices...and much, much more.
Customer Reviews:
Great Reference.......2007-04-25
I found this book to be an invaluable reference for my research in the area of compensation. It covers all of the main topics in compensation management with articles from the best minds in the field. The trend summary and chapter introductions provide an overview that is interesting and insightful. That kind of analysis is hard to find. The information is surprisingly up to date, since change is slow in this field.
The book is essential for compensation professionals.
The Compensation Handbook.......2006-02-26
Received with thanks the Compensation Handbook in a very good condition. It is exactly the product I was looking for. I believe that it would be a very important reference to my business.
The Compensation Handbook.......2000-06-27
As a compensation consultant, I sought a comprehensive guide for all aspects of the field. The 4th edition of The Compensation Handbook provides simple and direct answers for every compensation problem. It is a virtual "who's who" of compensation professionals providing well-constructed, concise information on their area of expertise. No matter what information I seek -- from base compensation, variable compensation, executive compensation, performance and compensation, compensation and corporate culture, or international compensation -- I can find pertinent, practical guidance in this one book. Compensation issues that are currently challenging every company - regardless of size, age, or industry -- are especially well developed in The Compensation Handbook. The section on Corporate Culture containing chapters on "Culture and Compensation" and "Connecting Compensation, Behaviors, Culture, and Strategy to Win" by William M. Mercer consultants, "Rewarding Scarce Talent" by Patricia Zingheim, "Gaining a Competitive Edge by Improving the Return on Human Capital" by Peter LeBlanc, and "The Role of Work-Life Benefits in the Total Pay Strategy" covers issues that every compensation practitioner or human resources professional will grapple with in the forseeable future. Even the effect of technology and computers on compensation administration are handled in The Compensation Handbook. Information on global compensation strategies is relevant not only to practitioners but to anyone seeking employment on foreign soil or working for a foreign company. The Compensation Handbook is a winner.
The Compensation Handbook.......2000-06-26
As a compensation consultant, I sought a comprehensive guide for all aspects of the field. The 4th edition of The Compensation Handbook provides simple and direct answers for every compensation problem. It is a virtual "who's who" of compensation professionals providing well-constructed, concise information on area of expertise. No matter what information I seek -- from base compensation, variable compensation, executive compensation, performance and compensation, compensation and corporate culture, or international compensation -- I can find pertinent, practical guidance in this one book. Compensation issues that are currently challenging every company - regardless of size, age, industry -- are especially well developed in The Compensation Handbook. The section on Corporate Culture containing chapters on "Culture and Compensation" and "Connecting Compensation, Behaviors, Culture, and Strategy to Win" by William M. Mercer consultants, "Rewarding Scarce Talent" by Patricia Zingheim, "Gaining a Competitive Edge by Improving the Return on Human Capital" by Peter LeBlanc, and "The Role of Work-Life Benefit in the Total Pay Strategy" covers issues that every compensation practitioner or human resources professional will grapple with in the forseeable future. Even the effect of technology and computers on compensation administration are handled in The Compensation Handbook. Information on global compensation strategies is relevant not only to practitioners by to anyone seeking employment on foreign soil or working for a foreign company. The Compensation Handbook is a winner.
Book Description
Praise for RESULTS RULE!
"What on earth could pre-thawed turkeys, Eva the dolphin, and toothpaste tubes squeezed from the middle have to do with the success of your business? Everything. Results Rule! is that rare business book that you can't put down, and you shouldn't, because the lessons within aren't just helpful, they're vitally important. Don't put Results Rule! on the stack of books you mean to read soon. Buy it, take it home, and read every word before your competitor does."
--Joe Calloway, author of Indispensable: How to Become the Company That Your Customers Can't Live Without
"Most business books give you everything you need and want to do, except the only thing that matters--getting results. This book is well written, with great examples, stories, and real advice that will actually show you how to improve your results. Buy it--read it--heed it--and watch your results improve."
--Larry Winget, author of Shut Up, Stop Whining & Get a Life
"Results Rule! delivers practical ideas that will keep your organization on course for success in a competitive marketplace. Randy Pennington offers ideas that work if you are on the frontline or in the executive suite. He has nailed the essence and importance of culture."
--Howard Putnam, former CEO, Southwest Airlines author of The Winds of Turbulence
"If you hate your competition, it's because they're beating you. If you want your competition to hate YOU--read Randy Pennington's book, and give it to all your people."
--Jeffrey Gitomer, author of The Little Red Book of Selling
"Six rock solid concepts plus real examples in a quick and easy read equal real results. A guide to differentiating your organization in the marketplace."
--M. Cass Wheeler, CEO, American Heart Association
"Randy's business savvy and expertise are evident throughout this book. His thoughtful analyses produce vital points for any business that wants to grow and thrive in the twenty-first century."
--Nido Qubein, President, High Point University Chairman, Great Harvest Bread Company
"In a very engaging, quick read, Randy Pennington cuts through the hype of most management bestsellers to propose a deceptively simple premise--a culture that never loses focus on the desired result and always wins. Pennington takes you by the hand and shows you how to take an honest look at your own organization, then act immediately to create and nurture a culture that achieves results day in and day out. Results Rule! is one of those rare books you'll keep close at hand for years to come."
--Marci Armstrong, PhD, Associate Dean, Masters Programs Cox School of Business, Southern Methodist University
Customer Reviews:
Results Rule!: Build a Culture That Blows the Competition Away.......2007-01-15
Very no-nonsense book for those who are accountable for making things happen in the organization. Very direct and to the point advice. A quick, must read for all executives.
Why there are so many unsuccessful companies........2006-08-24
The thing that I liked best about this book was it's emphasis on employees. It's employees that make the business work. The Fortune 1 company is Wal-Mart. I know a lot of people who say they won't shop at Wal-Mart because of their policies towards women, they don't pay enough, their health insurance is poor, or whatever. I hear all kinds of stories about big law suits against the company. I also know a lot of people who work at the local Wal-Mart. I ask them and they universally reply, 'best job I ever had, best company I ever worked for.' I bought some tires there (30% less than the tire company across the street). A month later I saw the lady that sold me the tires in the supermarket. She asked how the tires were doing.
That's the kind of culture that this book is talking about. Wal-Mart has it, UPS has it - not the same but a good culture, Southwest Airlines has it. The Post Office, you gotta be kidding.
No two companies are going to build the same culture. You have to develop your own that works for you. This book mostly talks about how a series of companies have built a culture that works for them.
Right on Target.......2006-06-30
I have worked with many companies who do all the regular management tricks (TQM, lean, reward results, etc.) well and still find themselves falling behind relative to today's global competitors. Pennington is right on target with his advice that culture is the most influential driver of behavior, and the only one that can encourage and support corporate innovation. He has many excellent examples, including non-profits and government, and he incorporates practical principles that apply to the kind of culture needed for both higher performance and innovation. My only disappointment is that his advice is mostly in the form of basic principles, and I believe many managers will have a difficult time knowing how to apply those principles to transform their organizations. Still, there is precious little practical material on this important topic out there--despite the huge numbers of business books released every year. Thus, in this new "flat" world, where all companies need to be innovative to sustain competitive advantage, this book stands above the crowd.
Great, practical advice!.......2006-05-31
Entertaining and easy to read with priceless information. This book is a must read for people in organizations of any size.
Results Rule! Build a culture that blows away the competition.......2006-05-16
This book is built around a unique vision of high-performing organizations. It is easy to read and has lots of managerial prescriptions for the professional practitionier. His use of vivid examples of "heros" who created powerful cultures in their own firms is eye-opening.
John W. Slocum, Jr.
Author, The Smarter Organization
Product Description
What has happened to Andy Grove's Intel? A Wall Street Journal article dated November 1, 2006 stated that Andy Grove "won't talk about current goings on at Intel. He does, though, talk about its past and wistfully. He helped make Intel one of the world's greatest brands; for most men, that would be the prelude to a retirement full of self-satisfaction. Instead, there is much regret that Andy Grove's Intel wasn't able to use its brand name for even one other great thing besides microprocessors." The cult of Andy Grove consisted of a core set of values expressed as certain behaviors that Grove himself forced on employees long before the Intel values were formally published and put on employee badges. What many outsiders don t know is that management s actions within Intel's corporate culture were inconsistent with the published values. After Grove's departure, this gap between management behaviors and the published values was amplified, establishing the impetus for the decline of Intel's performance-based corporate culture. In light of Intel spending over $10 billion on 35 acquisitions, its diversification strategy lacked an overall execution plan for tying it all together and making it work within their existing business and economic models. Intel s lackluster stock market performance over the past six years has not prevented many investors from hoping that the stock will once again repeat its past stellar performance. The world has changed and the business model that made Intel the behemoth that it is today may have lost its relevance. More importantly, the culture that in the past fueled Intel s growth has now become ossified. In contrast to Andy Grove's reticence about the current Intel, the authors of Losing Faith share their objective observations on the post-Grove Intel, with its cultural anomalies that attempt to explain why the company has not been able to successfully diversify beyond its Grove-led dominance in microprocessors.
Customer Reviews:
You Reap What You Sow.......2007-09-30
This is a good read regarding the decline of the Intel Corporation. The book is based primarily upon the complaint that the corporation's employees are not held accountable for their actions and failures, especially when the actions are not in compliance with the corporation's own written codes of conduct and behavior. The authors attack the typical band-aide approach to many of the corporation's problems (which are primarily outside the technical fields of microprocessors, and deal with the supply and customer service side of the corporation). The book targets Andy Groves successors as CEO and Chairman of the Board -- their managerial style, lack of technical expertise in particular, and lack of involvement on a more personal level.
The book addresses the culture of those employees who survived the Grove tenure and their attitude of "entitledness" and the discord between these survivors and more recent employees. The book addresses a form of "careerism" (my term, not the authors)among the established managers. The authors criticism sounds a lot like the criticism found in some books about the Army officers "ticket punching" during the Vietnam era -- heck, it sounds a lot like the successfully promoted folks at the hospital where I work.
The authors play with kid gloves when the subject of Andy Grove comes up. They only more than hint that his "in-your-face" management style directly contributed to Intel's decline. They do not even discuss the Pentium debacle under Grove and the public relations disaster that ensued.
The authors also lightly touch upon the technical competence and backgrounds of Grove's successors, and this is important since they are not the technical geniuses that founded or nurtured Intel (Noyce, Moore, and Groves)-- most of their experience is not discussed but it is in marketing and other non-technical fields.
This is another good book discussing the ills of big corporations that lose their way in a fast changing world and fail to keep pace, especially after a level of arrogance rises within the corporation -- is Intel falling from its lofty heights just like IBM did -- is Microsoft not far behind. Stock holders should look closely at the trend of mis-management and the subsequent loss of billions of dollars (especially in bad acquistions and lack of overall business planning) that could have been paid out in dividends. Stockholders should hold the board of directors more responsible for rubber stamping poor CEO and chairman of the board's decisions/performance and not holding them more accountable.
Some good insights, but misses important parts of Intel.......2007-05-06
I worked at Intel for 8 years, so the book was very interesting to me. The insights on the lack of management development to tackle new businessnes (like networking) rang true to me. Also, the description of how to culture evloved to take on huge projects with poor results was a good insight.
The book completly fails to talk about the Technology & Manufacturing group which continues with amazing progress to shrink transistors economically. Intel leads the world in bringing new processes to high volume. The book also completly misses the differing cultures in the key design centers. Some design centers have had dramatically differing success than others over the past 15 years.
Probably Accurate but Unsubstantiated.......2007-04-06
This book focuses on many facets of Intel's operations and behaviors, from the annual employee review process (focal) to the company's poorly-executed acquisitions.
It's an interesting read, particularly for a (former or current) employee, contractor (Green Badge), or vendor. That being said, there was a fair amount in this book that was based on conjecture and anonymous quotes. Perhaps that's a necessary evil, but I tend to mistrust quotes offered by people who want to remain anonymous. Several parts of the book left me feeling like it was a seedy exposé rather than a critical assessment of the corporation.
My other criticism is that it seemed the book, throughout, was holding adherence to the Intel Values as the corporate marker of success (with every chapter presenting a comparison of the stated values and the actual behaviors). If that was the intent, I reject its validity. A positive and strong culture often has a good impact on the balance sheet and overall success, but that doesn't mean that if individual actions don't conform to stated values that it's "wrong." Maybe it's the Values that need to change.
On the up side, I think this may have been as balanced as it could be, given it was written by (former?) employees. Personally, I'd agree with many of the descriptions of corporate jockeying for recognition, co-opting ideas, and "grabbing the glory" and run. That being said, individual mileage may vary and I'm sure the opinions about this book and Intel itself are as varied as there are employees (and stockholders).
They tell it like it is!.......2007-03-21
Based on my 18 years at Intel ('79-'97), the authors do an excellent job of accurately describing the Intel culture throughout Intel's 38 year history. They explain the good and the bad and the ugly. This book can be a wakeup call for Intel and all of its employees and shareholders. The abuse of power during the Grove era comes with a price (what goes around, comes around). The advice that the authors provide is right on!
Books:
- The Nursing Mother's Companion: Revised Edition
- The Power of Full Engagement: Managing Energy, Not Time, Is the Key to High Performance and Personal Renewal
- The Precipice (The Grand Tour; also Asteroid Wars)
- The Prize: The Epic Quest for Oil, Money and Power
- The Science of Success: How to Attract Prosperity and Create Harmonic Wealth Through Proven Principles
- The Secret
- The Secret Life of Houdini: The Making of America's First Superhero
- The Secret (Unabridged, 4-CD Set)
- The Series 7 Exam: Real World Intelligence, Strategies & Experience From Industry Experts to Prepare You for Everything the Classroom and Textbooks Won't ... series) (Bigwig Briefs Test Prep Series)
- The Sexy Years: Discover the Hormone Connection: The Secret to Fabulous Sex, Great Health, and Vitality, for Women and Men
Books Index
Books Home
Recommended Books
- Introduction to Financial Technology
- America Alone: The End of the World as We Know It
- Motivation, Agency, and Public Policy: Of Knights and Knaves, Pawns and Queens
- The Brady Bunch Guide To Life
- The Legal Answer Book for Private Foundation
- A Long Way Gone: Memoirs of a Boy Soldier
- Veterinary Public Health and Control of Zoonoses in Developing Countries
- Federal Accounting Handbook: Policies, Standards, Procedures, Practices
- Structural Slumps: The Modern Equilibrium Theory of Unemployment, Interest, and Assets
- The Color Encyclopedia of Cape Bulbs
Communications
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| Business & Investing
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What Got You Here Won't Get You There: How Successful People Become Even More Successful
Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't
Made to Stick: Why Some Ideas Survive and Others Die
Weird Ideas That Work: How to Build a Creative Company
Hard Facts, Dangerous Half-Truths And Total Nonsense: Profiting From Evidence-Based Management
