Amazon.com
Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul, and John Christensen describe as a "toxic energy dump." Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the story line and prescriptions--such as "Choose Your Attitude," "Make Their Day," and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. If you loved Who Moved My Cheese? then you'll find much to like here. And don't worry about Mary Jane and kids. Fish! has a happy ending for everyone. --Harry C. Edwards
Book Description
Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul, and John Christensen describe as a "toxic energy dump." Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the story line and prescriptions--such as "Choose Your Attitude," "Make Their Day," and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. If you loved Who Moved My Cheese? then you'll find much to like here. And don't worry about Mary Jane and kids. Fish! has a happy ending for everyone. --Harry C. Edwards
Download Description
In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team.
Customer Reviews:
A very nice thought, but curmudgeons are curmudgeons.......2007-10-23
I read this book soon after it was released, and just re-read it today because a group of folks at work are all reading it now (and will discuss it tomorrow). I would like to be optimistic enough to believe that a toxic group of workers would make such a serious turnaround in attitude. We certainly have our share of them at work. But what I came away from this book feeling (both times I read it) is that I am capable of being optimistic, cheerful, and pleasant to be around, but I don't have enough influence to change the people around me who seem to hate life. Those people are bitter because that is what they find more rewarding and that is an easier way to behave. So, I guess I feel that the intent of the book is very good, but the results may not reach much farther than the reader. To be fair, it did motivate me to suggest to some people at work that the sarcastic framed mottos on their desk (e.g., "Lack of Planning on Your Part Doesn't Constitute an Emergency on my Part") might be counterproductive, but they are still the same old curmudgeons, and the sarcastic mottos are still on their desks.
a good lunchtime read but too abrupt for a book.......2007-10-18
The book does not provide adequate information on morale boosting. The examples cited do not occur too often in real life, and the situations are far too idealistic than the ones we encounter everyday.
No theory or research or whatsoever has been cited, making me wonder whether the content come from the author's dreams or pure imagination.
The book is also too short for a full fledged book to be published, I think that it's more appropriate to publish in a newspaper or blog.
Overall, it's a good lunchtime read, have a good laugh, and forget about it. It's not worth your money to buy it.
Wonderful.......2007-10-10
A powerful message in a tiny package. Why not accept/promote attitudes that promote efficiency and growth?
Quick Read...Makes some GREAT points!.......2007-08-13
This book is a quick read for anyone...the story was interesting enough to keep my attention all the way through. Even though this book was depicting more severe circumstances than I have faced, I could still find ways to relate to the information. It's a nice reminder to practice good work habits every day!
Fish! A Remarkable Way to Boost Morale and Improve Results.......2007-07-16
The book is good for the use as a morale booster in the workplace. It is easily adaptable to a variety of environments.
Product Description
This book is in excellent condition, no marks and with infotrac (FREE 4 month online subscription)still intact and unused.
Customer Reviews:
Good Resource.......2007-07-03
I brought this book to study for the PHR exam and to have as a resource. I self-studied for the exam with this book and the PHR/SPHR Professional in Human Resources Certification. I recommend them both. It is laid out really well - with good charts, examples, and listing many websites to use for resources. I also like that the terms and definitions were listed in bold on this side of the pages. It is a good resource to have at the office.
Excellent one-stop resource.......2006-07-11
There's a reason this book is a standard in the field. It explains both fact and theory, in just enough depth, to support HR generalist efforts. The current edition -- for those of us who haven't seen the inside of a school for quite a few years -- features on-line resources that are particularly useful in work situations. Call it a textbook for OJT.
College Book.......2006-07-05
This book was delivered before the expected due date and was in great condition and a lot cheaper than the college book stores.
Read it for school.......2006-05-05
I (had to) read this book for school and it was definately worth my time. Working in a small (7 person) office, we had been lagging behind on HR knowledge. Having the resources this book provides within reach has helped us immensely. Highly recommended!
Worth the read.......2006-04-06
This book is worth the read. I use it as a desk reference for personnel issues.
Book Description
With its conversational writing style, cutting-edge content, current examples, the three-level integrative model, dialogues, and technological learning tools, Organizational Behavior remains
the global book, used by more readers interested in the topic than any other since 1979. The 12th edition retains all of the best features of the previous editions, yet adds much more: contemporary issues and research have been included into a seamless, whole, and comprehensive tome.
Many topics are comprehensively covered, but on the whole, this book is written in a conversational, easy to read style. Topics include: management functions; the social sciences; helping employees balance work and other responsibilities; improving people skills; improving customer service; motivational concepts; communication; power and politics; conflict and negotiation; culture; and stress management.
Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills.
Customer Reviews:
Organizational Behavior.......2007-09-30
This was my first experience ordering a College Textbook on Amazon. I ordered a brand new book and CD and was very pleased to receive my order in time for my class. Most important I was able buy a brand new textbook at a used textbook price. I liked being able to provide my credit card information to an Amazon rep by phone rather than send it over the Internet. I plan to use Amazon again for my future requirements.
A classic reference for OB.......2007-07-01
Recently I took a course about Organizational Behavior & this was the course textbook. It's a reasonable choice for an introductory course. I found it easy to read & informative. However, the accompanying SAL CD-ROM was disappointing - I didn't think it was worth the effort.
Bottom line - I would recommend it.
Book Description
"The Human Side of Organizations" delivers complete, up-to-date, practical information on how people behave in organizations presented in a readable, easy to understand form. The vital information can be used to understand managers, peers or workers. If you work, you need this information to thrive and survive.
FOCUS BOXES/Reality Checks - Bring the work world as it really is into every chapter./Question of Ethics - Presents ethical questions related to the particular chapters' material./A Global Glance - A look at an international aspect of a chapters' concepts./FYI - A new focus box for the 9e./Presents useful hints readers can apply in their daily lives.
Anyone who wishes to better understand managers, peers, or workers can benefit from this book as it covers the vital skills needed to survive and thrive in an organization.
Customer Reviews:
Good Service.......2007-02-24
Received Book in about 2 weeks after purchase. Book was in excellent condition. Good Service.
Exceeded Expectations.......2005-09-30
My textbook came sooner than expected and it was in great condition! The savings were unbelievable and I actually recommended using this seller to everyone in my class.
Book Description
From the most trusted voice on transition, a revised edition of the classic practical guide to dealing with the human side of organizational change.
The business world is a place of constant change, with stories of corporate mergers, layoffs, bankruptcy, and restructuring hitting the news every day. Yet as veteran consultant William Bridges maintains, the situational changes are not as difficult for companies to make as the psychological transitions. In the best-selling Managing Transitions, Bridges provides a clear understanding of what change does to employees and what employees in transition can do to an organization.
Directed at managers and employees in today's corporations, Bridges shows how to minimize the distress and disruptions caused by change. Managing Transitions addresses the fact that it is people who have to carry out the change. When the book was originally published a decade ago, Bridges was the first to provide any real sense of the emotional impact of change and what can be done to keep it from disrupting the entire organization. With new information and commentary on layoffs, corporate suspicion, and the increasing tumult in the business world, Managing Transitions remains the definitive guide to dealing with change.
Customer Reviews:
Excellent book.......2007-10-17
Change and transition are an important issue in our professional lives, going trough the book allowed me to realize the diferent stages and process involved and there for be in a better position the next challenge.
the use of examples en refrences is very well managed, language is easy
High rating for a textbook, but it deserves it........2007-08-11
I have had several textbooks in Management between an Undergraduate, Graduate and Business itself. This was no different in that I expected the same old stuff, but was very pleasantly surprised at the authors candor about our perceptions of business practices. It didn't mince words on several tactics used by management and explained why so much doesn't work. It got my attention and I continued my reading with far more interest. There really isn't anything more complimentary I can say than I intend to sell all other books to new students, excect this one which I will hang on to and reference.
great results from this book.......2007-07-06
This is a wonderful book. If you deal with people who need to change how they do their work you must read this book.
great, short, valuable.......2007-07-04
This is a great book for all people who deal with people that are dealing with change. I have found this book useful when being a change agent for a company, or just for management in my own company. Part of the value of this book is it describes the emotional aspect of change. People are not always (usually) logical. Emotions play a large part. Knowing how to deal with the emotional aspect of change is essential. This book gives you great insights in this area.
Managing Transitions by William Bridges.......2007-05-13
This book is great! I was/am dealing with some pretty significant transitions -- the sudden death of my 21 year-old daughter, and a major division re-org at an S&P 500 company. Several months earlier, my VP had mentioned the book and suggested that all of his direct reports to read it. I did and it really hit home.
The author does an excellent job of describing the emotional and organizational impact of change and the mechanics of the process we use to get through it. We use the same basic process to deal with all change -- personal and professional -- and it has been very helpful to understand how it works. There is also a section in the book about the life cycle of an organization and that was illuminating. The book provided some tools to help me make critical decisions.
I bought six copies of the book and have given them out to friends and co-workers.
Book Description
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior
Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.
Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:
- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
- Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it.
- Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.
- An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
- Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
- A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.
Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.
Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.
Download Description
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior
Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, youll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by...'
Customer Reviews:
IF You Could Buy Only One Book.......2007-09-24
I read this when it was first published and then bought it for each staff member as one of our required primers. I also gave one to each of my Board members. If there is one book I wish had existed 30 years ago, this is it.
A Relational Guide to Confrontation.......2007-08-24
In this example filled guide to crucial confrontations - those times when holding someone accountable is critical to what is important to you - the authors present a relational model for what to do as you become aware of a gap between your expectations and what has or is happening in the specific situation.
The concept approaches the crucial confrontation in `before', `during', and `after' steps; requiring you to spend some `before' time deciding `what' is the specific issue to be addressed and `if' you should enter into the crucial confrontation - what do you desire out of the relationship is a key question to help identify the real issue. Also in the `before' phase, you are asked to master your emotions by considering not only `your story', but also by considering the other person's context and thus `their story' - are they really doing this because they want to fail with you? Probably not - they just have an entirely different perspective (their story) on the situation!
The `during' step requires that you confront with safety and stay with the facts; assuring the other party that mutual respect and mutual purpose are present. The `after' step requires agreement on an action plan and follow-up. Along the way, there are tools to avoid getting side-tracked, with ample examples of situations that may arise and suggestions for dealing with them. The book is recommended for anyone interested in improving any of their many relationships, business or personal.
Crucial Confrontations.......2007-06-27
A must read for supervisors and managers. With outstanding proven approaches to knowing what you want from a conversaton, what the other wants, and watching out for the relationship. Found it useful at work as a reference book, plus a great read for personal relationship communications as well. Would suggest reading Crucial Conversations first to really get the full view.
Crucial Confrontations.......2007-05-08
Excellent book. Easy directions and explanations to implement the Crucial Confrontation Model.
this is IT!.......2007-05-07
exceeded my expectations...a must read for all those seeking practical strategies to lessen the 'drama' in face-to-face accountability discussions.
Average customer rating:
- I want the blue one - you can have my black one.
- Great book to introduce negotiatation to beginners
- Got to Yes
- Buy it
- A Good Skill Builder
|
Getting Past No
William Ury
Manufacturer: Bantam
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Similar Items:
-
Getting to Yes: Negotiating Agreement Without Giving In
-
Beyond Reason: Using Emotions as You Negotiate
-
Difficult Conversations: How to Discuss what Matters Most
-
Harvard Business Essentials Guide to Negotiation
-
The Power of a Positive No: How to Say No and Still Get to Yes
ASIN: 0553371312
Release Date: 1993-01-01 |
Book Description
We all want to get to yes, but what happens when the other person keeps saying no?
How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?
In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to:
• Stay in control under pressure
• Defuse anger and hostility
• Find out what the other side really wants
• Counter dirty tricks
• Use power to bring the other side back to the table
• Reach agreements that satisfies both sides' needs
Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!
Customer Reviews:
I want the blue one - you can have my black one........2007-10-18
ASIN:0553371312 Getting Past No. This is an easy to read book for those who wish to understand more than the 'Win-Win, Win-Lose, etc, type of negotiation. It gives great background when one is trying to iniate a student into the area of negotation. I was able to give short, clear explanations to my daughter, who periodially wanted to know what book I was reading. If negotiation is taught in schools, this one should be a text book.
]]Getting to Yes Is definitely the partner to Getting Past No.
Great book to introduce negotiatation to beginners.......2007-09-25
Getting Past No is the follow up book to Getting To Yes from William Ury. The book provides a simple negotiating method that is easy to understand and follow. Simply put, Ury's method is to
1) "Go to the balcony" - basically remove emotion from the negotiating process to ensure you can look objectively at the issue.
2)"Step to their side" - dig deeper into why the other side is saying no and brainstorm solutions to solve the underlying issue.
3)"Reframe" - instead of making the negotiation an "us vs. them" scenario, make it a "we" situation where you're trying to solve the problem together.
4)"Build them a golden bridge" - in a nutshell, let the other side save face.
5)"Use power to educate" - once you've gotten this far do bully you're way to close the deal. Instead, answer the other sides questions and help them build consensus with their stakeholders by educating them how the deal is good for them.
Overall, this is a very quick read and is not intended to be an all encompassing book on negotiating. It is great for beginners to learn this type of negotiating and it is highly effective for all types of situations. It is a must have in your business library!
Got to Yes.......2007-09-07
This is the sequel to "Getting to Yes" by Ury. I liked the first book better. This one tackles the issue of what you can do when the other party really does not want to cooperate, while "Getting to Yes" assumes a greater willingness to collaborate. The book is okay, just not great. If you trying to get a basic education on negotiation, reading both books would be a good start.
Buy it.......2007-08-15
Probably one of the best, if not the best, negotiations book you could buy. Buy it now!
A Good Skill Builder.......2007-08-07
I found this book helpful because it is concise, skill based (that is I gained skills, not just theory) and provides real world examples. Not as deep or scientific as Crucial Confrontations, but a perfect sized resource that I will refer to over and over.
Book Description
Used by more than a million people throughout the world, this highly readable book provides a comprehensive examination of the applied behavioral sciences, and focuses on fundamental ideas which have stood the test of years of application in academic, business, not-for-profit and administrative environments. Complete coverage of motivation and behavior, situational leadership, building effective relationships, planning and implementing change, leadership strategies, the organizational cone and integrating situational leadership with the Classics. For individuals interested in expanding their knowledge of, and proficiency in leadership strategies.
Customer Reviews:
Call this book the Management Bible.......2007-09-19
Ken Blanchard went on to become the management guru of the 90s, writing countless books that can be found right here on Amazon. However, this text book is where is all began. I call it a text book because it is. This text has been used and is still used in management schools around the nation. Written with Hersey and Johnson, this book is the definitive foundation text on how to manage organizational behavior as it pertains to managing people. Following are a couple key points:
1) Diagnosis: It is a manager's job to modify their management style to employee needs. Evaluting employee needs and corresponding management styles can be easily done using Situational Leadership tools (found in book).
2) Intervention: Performance can be managed using the fundamental postive reinforcement psychology. Further, by consciously indentifying needs, performance can be improved more rapidly.
3) Evaluation: If behavioral change does not occur, the individual may not be in the right role.
This sounds dry and obvious by today's standards, but it wasn't when the first edition of this book was published (1980s). Further, most modern organiztional and management theory is based on this book. There is still gold to dig from its pages.
A 'must have' for all leaders........2006-06-17
If you take your job as a business leader seriously, this book is a 'must have'. As a business coach I use it in my practice with great success. For leaders (and managers who think they are leaders) and their teams it's an eye-opener. It gives insight in what it takes to turn a good team into a great team, and what great leadership is all about. If you want to be more effective as a leader and take your team to the highest level of readiness, read this book. It will change your life....and of those you lead.
Management of Organizational Behavior.......2005-02-26
Not too bad as these books go but a tremendous amount of verbiage explaining the obvious. Excellent example of turning simple concepts in complex charts and definitions. I would imagine that people in the field love this hyperbole but it's BS to me and pretty much a waste of time to drudge though all of it.
Goes where few texts dare to go: the real-world.......2004-03-15
I recommend this to managers as much as students.
Sure, the price seems like a lot of cash to shell out at first. But trust me, it is worth it. I had to read it for a Management class, and it started of like a typical OB text, illustrating the history of management studies (Taylor to Maslow to Mayo to Likert to ...). Good stuff, but pretty dull. Then, Hersey et al went where most scholars, even the supposedly worldly MBA types, fear to tread: real-world application!
The text covers all of the material covered Blanchard's "One Minute Manager," "Putting the One Minute Manager to Work," and a shelf load of other books. It also does a great job introducing Blanchard and Hersey's Situational Leadership, where the manager matches leadership behavior to a report's ability level and motivation. This replaces "Leadership and the One Minute Manager," and delves much deeper into the topic.
Hersey et al also cover:
- Behavioral shaping, and positive and negative reinforcement quite nicely
- Communications skills necessary to lead reports
- Power building, and using effective power bases ...
- The list literally goes on and on.
I use the concepts I was first exposed to here day in and day out. They work. My OB professor told us that, if he would be limited to just one book on management, he would choose this one. And, five years later, I agree. I am very glad that I did not sell this book back to the campus bookstore. I consult the book at least once a week while pondering both thorny and maundane problems with my employees.
You see, Dr. Davis? Some of us do listen.
All about Leadership!!! Must read!.......2003-06-13
This book is one of my favorites! It leads you first through a complete review of management and leadership theories, then introduces the authors' famous SITUATIONAL LEADERSHIP model and theory. This book goes into great depth about the sit-lead model and theory, and is a great read. Want to be a better leader??? Read the book by the experts! ...
Book Description
This book is well suited to a variety of students, including undergraduate and master’s degree students studying compensation. Martocchio provides a framework for understanding strategic compensation that can be used by all business professionals and business majors.
Customer Reviews:
Great book for compensation managers.......2007-09-20
I bought this book as part of a course, am reading it. The text is good for ppl new to this field of compensation and one easily gets the hang of things. The book was much cheaper than if I bought it from the regular store, and it was in great shape, no highlights, no lines, as promised by the seller.
Book Description
The #1 textbook on the market, MANAGING HUMAN RESOURCES covers all aspects of human resource management and its impact on both individuals and organizations. The text builds on a foundation of research and theory but also provides a practical framework focusing on critical issues and successful practices. Users and reviewers of the text praise its pleasant writing style, user-friendly design, and highly effective examples that provide meaningful insight into the world of HR. In fact, over 500 different organizations from a variety of settings are used as examples to illustrate key points and make the connection to HR practice. Important issues and critical trends are spotlighted in each chapter and reflected in the comprehensive and chapter ending cases included in the text. Managing Human Resources' balance of theory and practice, hands-on activities, applications, and examples helps students develop the competencies to understand and help their organizations create a sustainable competitive advantage through people.
Customer Reviews:
Too Expensive but there's hope........2007-09-30
I found the international version for over 1/2 the price on ebay on through Amazion resellers. The lone diffs between both editions are the end of chapters exercises such as Case Studies and Film examples are missing. Hence, after chapter 1, pager #s are different. No big deal. I also liked the softcover edition since it weighs far less. Page quality / stock / ink is excellent.
Keep This One on Your Shelf.......2007-07-17
All managers and HR professionals should have a copy of this textbook on their shelf. I used it for a graduate MBA class and liked it so much that I kept it instead of selling it back on this site--the true mark of a quality textbook. The examples used follow many current headlines, so it's worth picking up the latest edition available.
managing human resources.......2007-02-20
I would first of all like to say thank you for the help. I would like to know what is going on this item. I return the item about a month ago and have yet to get a reply on it. It was the wrong book that I ordered. Can someone please let me know something becuase I am in need of a refund or a credit real soon. You know how it is in this world we call earth.
Thank youl
HR Management Book Review.......2007-02-14
The book is received in extremely good conditions. It has very good and interesting topics. Perfect for anyone who is searching for material with great tools to use at work.
Good infos.......2007-01-17
This book was required for my online class. However despite the hardship I faced with the class, this book is great to explain the Human Resouce functions and what to expect. I suggest watch the videos in addition to the case studies.. That have lots of information on it. This is a beginner book on Human Resource therefore, keep in mind, you most probably have read some of the concepts else where. None the less its a great book to learn more about human resources.
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