Book Description
The No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller. It won a Quill Award for the top business book of 2007, and was recently chosen as one of audible.com's top picks as well.
Customer Reviews:
Great time reading and laughing.......2007-10-02
Lot of truths mentioned in the book... Wish there were more, especially when it comes to government entities... Just have to be diligent about "practicing" the tips and tricks provided.
Great book.......2007-09-28
This is a great book that has a good level of scholarly support but written in an easy-to-read style that should appeal to most audiences.
Stating The Unspoken.......2007-09-23
Everybody knows the abuse-of-power types that this book outlines. Too often companies/cultures put the onus on victims to adapt, and get-along. What that approach does is allow managers to NOT do their jobs - and that is to confront dysfunctional behaviors clearly and directly.
Dr. Sutton takes a no holds barred approach to defining culture up front. Letting the community know what is and is not acceptable behavior. I wish that he would create a study of companies that are this direct in dealing with behavioral problems, bring the concept along further with specifics of what works and what doesn't.
The "avoidance approach" clearly is not a true solution, but as he states in the book if management will not address the organization's asses, and you want to keep your job, it is the best option sometimes.
A few times in my life I've worked in environments where the assholes have kissed upward so much that they are well connected. And poorly skilled career bureaucrats looking to keep their position, single these emotionally inept people out as stars to be heralded - because heralding a well connected asshole makes you an ally. In each of those situations, I've watched the best people move on, managerial incompetence thrive, motivation deteriorate, and a fairyland scenario of pretending flourish. What a sad state of affairs that leads to.
Bringing the difficult concept of an actual asshole present in the mix, naming what is unspoken, is an essential element in this work. Further development of the idea, refinement of behavioral understanding could only continue to develop greater awareness of truly sly assholes that are skilled to be non-confrontational to those above them and non-approachable to those below.
A meeting with such people present vs. absent is like day and night. Personally experiencing this, I saw groups transformed from demotivated-lackluster-lifeless chair slugs to excited-active-contributors. Such culturally (negatively) controlling individuals cost an organization far more than can ever be measured.
The book is worth the read if only for the stories. But, the principles, the validation, are the real meat and potatoes. HIGHLY RECOMMENDED, and if you can't gift it directly, then throw a few copies into envelopes and drop them in your managements' mailboxes. It's about time the pretending to be nice facade gives way to true comprehension of what civility is, and the complete disregard for it will not be tolerated.
I love this book!.......2007-09-22
I urge everyone to read this book, whether they're in an office environment, or just dealing with day-to-day situations. I've bought three copies so far to give to co-workers and family, and I may need more!
The minute you open the book, you will SO recognize what is described!
Accurate Potrayal of Many Work Environments.......2007-07-22
I commend Bob Sutton for publishing this book. It is apparent many jobs expect you to tolerate a coworker or superior whose behavior is off the chart yet protected and sometimes endorsed by management. The cost to a business is high and Bob did a great job of quantifying it. I highly recommend this book if you work in a toxic environment. Bob outlines some great strategies for succeeding in such an environment and discusses how to create policies to prevent one person's inflated ego from sinking the ship.
Amazon.com
Economics is not widely considered to be one of the sexier sciences. The annual Nobel Prize winner in that field never receives as much publicity as his or her compatriots in peace, literature, or physics. But if such slights are based on the notion that economics is dull, or that economists are concerned only with finance itself, Steven D. Levitt will change some minds. In Freakonomics (written with Stephen J. Dubner), Levitt argues that many apparent mysteries of everyday life don't need to be so mysterious: they could be illuminated and made even more fascinating by asking the right questions and drawing connections. For example, Levitt traces the drop in violent crime rates to a drop in violent criminals and, digging further, to the Roe v. Wade decision that preempted the existence of some people who would be born to poverty and hardship. Elsewhere, by analyzing data gathered from inner-city Chicago drug-dealing gangs, Levitt outlines a corporate structure much like McDonald's, where the top bosses make great money while scores of underlings make something below minimum wage. And in a section that may alarm or relieve worried parents, Levitt argues that parenting methods don't really matter much and that a backyard swimming pool is much more dangerous than a gun. These enlightening chapters are separated by effusive passages from Dubner's 2003 profile of Levitt in The New York Times Magazine, which led to the book being written. In a book filled with bold logic, such back-patting veers Freakonomics, however briefly, away from what Levitt actually has to say. Although maybe there's a good economic reason for that too, and we're just not getting it yet. --John Moe
Book Description
Which is more dangerous, a gun or a swimming pool? What do schoolteachers and sumo wrestlers have in common? Why do drug dealers still live with their moms? How much do parents really matter? How did the legalization of abortion affect the rate of violent crime?
These may not sound like typical questions for an econo-mist to ask. But Steven D. Levitt is not a typical economist. He is a much-heralded scholar who studies the riddles of everyday life—from cheating and crime to sports and child-rearing—and whose conclusions turn conventional wisdom on its head.
Freakonomics is a groundbreaking collaboration between Levitt and Stephen J. Dubner, an award-winning author and journalist. They usually begin with a mountain of data and a simple question. Some of these questions concern life-and-death issues; others have an admittedly freakish quality. Thus the new field of study contained in this book: freakonomics.
Through forceful storytelling and wry insight, Levitt and Dubner show that economics is, at root, the study of incentives—how people get what they want, or need, especially when other people want or need the same thing. In Freakonomics, they explore the hidden side of . . . well, everything. The inner workings of a crack gang. The truth about real-estate agents. The myths of campaign finance. The telltale marks of a cheating schoolteacher. The secrets of the Klu Klux Klan.
What unites all these stories is a belief that the modern world, despite a great deal of complexity and downright deceit, is not impenetrable, is not unknowable, and—if the right questions are asked—is even more intriguing than we think. All it takes is a new way of looking.
Freakonomics establishes this unconventional premise: If morality represents how we would like the world to work, then economics represents how it actually does work. It is true that readers of this book will be armed with enough riddles and stories to last a thousand cocktail parties. But Freakonomics can provide more than that. It will literally redefine the way we view the modern world.
Download Description
"
Which is more dangerous, a gun or a swimming pool? What do schoolteachers and sumo wrestlers have in common? Why do drug dealers still live with their moms? How much do parents really matter? What kind of impact did Roe v. Wade have on violent crime?
These may not sound like typical questions for an economist to ask. But
Steven D. Levitt is not a typical economist. He is a much heralded scholar who studies the stuff and riddles of everyday life -- from cheating and crime to sports and child rearing -- and whose conclusions regularly turn the conventional wisdom on its head. He usually begins with a mountain of data and a simple, unasked question. Some of these questions concern life-and-death issues; others have an admittedly freakish quality. Thus the new field of study contained in this book: freakonomics.
Through forceful storytelling and wry insight, Levitt and co-author
Stephen J. Dubner show that economics is, at root, the study of incentives -- how people get what they want, or need, especially when other people want or need the same thing. In
Freakonomics, they set out to explore the hidden side of ... well, everything. The inner workings of a crack gang. The truth about real-estate agents. The myths of campaign finance. The telltale marks of a cheating schoolteacher. The secrets of the Ku Klux Klan.
What unites all these stories is a belief that the modern world, despite a surfeit of obfuscation, complication, and downright deceit, is not impenetrable, is not unknowable, and -- if the right questions are asked -- is even more intriguing than we think. All it takes is a new way of looking. Steven Levitt, through devilishly clever and clear-eyed thinking, shows how to see through all the clutter.
Freakonomics establishes this unconventional premise: If morality represents how we would like the world to work, then economics represents how it actually does work. It is true that readers of this book will be armed with enough riddles and stories to last a thousand cocktail parties. But
Freakonomics can provide more than that. It will literally redefine the way we view the modern world.
"
Customer Reviews:
Freakishly Good Book Especially for Non-numbers Crunchers.......2007-10-23
I'm not a quant jock - the kind of person who looks at the world through a spreadsheet. However, Freakonomics sheds light on some compelling topics, and backs up their points with equally compelling data.
Do sumo wrestlers and public school teachers cheat? Read the book and find out.
This is a gripping read, cover to cover. Well written, and well edited. This is a book you keep on your "favorites" shelf in the bookcase, and a book you buy for close friends and good business acquaintances.
It's also great fodder for water cooler talk or at a cocktail party.
They have a great blog, too, so you can always see what the authors are working on.
Much ado about nothing new.......2007-10-23
'Freakonomics' bills itself as a revolutionary application of the principles of microeconomics to aspects of everyday life: some life-or-death, others trivial (or, in the authors' description, 'freakish'). Hence both the title, and the subtitle: 'A rogue economist explores the hidden side of everything.' The dust-jacket blurb gushes, 'Through forceful storytelling and wry insight ... [the authors] 'show that economics is, at root, the study of incentives -- how people get what they want, or need, especially when other people want or need the same thing.'
I hate to burst their bubble, and their storytelling IS pretty good. But the study of incentives ain't the hidden side of anything -- it's classic microeconomics, pure and simple. Good economics textbook writers and lecturers have always resorted to quirky (or 'freakish') everyday scenarios to elucidate difficult concepts. Are good, innovative lecturers and texts rare? Sure. Are they unknown? Hardly.
Pardon a brief digression into an analogous, but otherwise unrelated topic. In the early 1980s, a clique of Western military theorists noisily heralded the advent of 'maneuver warfare,' which was supposed to revolutionize military tactics and strategy. Their vaporing dominated military publications. Driven by controversy over the Reagan-era military buildup, it even found its way into the mainstream press. But on closer examination, 'maneuver warfare' proved to be much ado about nothing new. It was just a glitzy reprise of principles that successful generals have always grasped, from Hannibal to Attila to Saladin to Schwarzkopf. Indeed, Confederate cavalry general Nathan Bedford Forrest -- one of history's wiliest, most innovative and dangerous warriors -- had put 'maneuver warfare' in its place more than a century before the term was even coined. Asked the secret of his success, the unlettered Tennesseean shrugged, 'I just aim to git there fust, with the most.'
'Freakonomics' is very well-written and addresses many fascinating topics. But like 'maneuver warfare,' there is nothing really new about it. The conceit that there is derives, I suspect, from two main factors: [1] the youth and inexperience of wunderkind coauthor and economist Steven D Levitt, only 26 when work on the book began in 2003; and [2] the fact that his literary collaborator is a New York Times Magazine journalist, Stephen J Dubner.
Levitt clearly is a gifted economist. But I surmise that, during his ballistic rise to prominence, he simply wasn't exposed to good 'micro' teaching as an undergrad. I was luckier. My 12-year-old Econ 101 text doesn't skimp on graphs, or math: a responsible text just can't. But -- to cite just one example -- in illustrating the key 'micro' concepts of total and marginal utility, it features a thirsty tennis player gulping glass after glass of fresh-squeezed lemonade at a sidewalk stand; as he grows less thirsty, the stand owner must sell each at a lower price than the one before ... until he is so waterlogged that she would have to offer to pay HIM before he would consider another glass!
Regarding Dubner: The New York Times has long been a wellspring of political and economic disinformation. In recent years, columnist Paul Krugman, a crypto-Marxist charlatan, has been perhaps the worst offender. There is little question that the Times' newsroom, like the chattering class in general, is dominated by his socialist fellow-travelers. Dubner runs with that pack; but on the other hand, he's got free-thinking impulses. If he didn't, he wouldn't be so delighted at Levitt's politically incorrect demonstration that a backyard swimming pool is more dangerous to a home's inhabitants than a handgun in the bedside table; or by Levitt's adroit debunking of campaign-finance-reform hokum. But then again, if Dubner weren't a mainstream media hack, he wouldn't be surprised, either. That is, if Dubner regularly read National Review, Reason magazine or the Wall Street Journal opinion pages, he wouldn't find those conclusions in the least remarkable. It's clear that, like most of the bicoastal American pseudointelligentsia, Dubner has led a sheltered life of the mind. Hence his misplaced enthusiasm for Levitt's 'innovative' approach.
With palpable glee, the authors discuss the finding that legalizing abortion in 1973 resulted in the dramatic drop in violent crime during the 1990s. This is the centerpiece of the pair's occasional efforts to debunk conservative causes -- presumably so they will keep getting invited to parties on the Upper West Side, despite their swipes at 'progressive' orthodoxy. Levitt makes a sound case, as far as it goes. He argues, with impressive statistical backup, that among the 30 million or so babies aborted since 1973 were a statistically significant number of children who would have grown up to be vicious predators; and that their abortions resulted in a striking drop in violent crime. But he and Dubner very nearly miss the point altogether.
In a passage that shows every sign of having been tacked on as an afterthought, the glee evaporates. Levitt and Dubner hasten soberly to add: '[This finding] calls to mind a long-ago dart attributed to GK Chesterton: when there aren't enough hats to go around, the problem isn't solved by lopping off some heads ... Indeed, there are plenty of people who consider abortion itself to be a violent crime.' They conclude with a discussion noting that 'even for someone who considers a fetus to be worth only one-hundredth of a human being, the trade-off between higher abortion and lower crime ... is terribly inefficient.' One doubts the authors even know anyone who's strongly anti-abortion. If they did, they would have understood from the outset that no committed pro-life voter would balk at accepting higher street crime as a trade-off for ending a practice they detest as even more abhorrent ... especially since so many pro-lifers own guns for self-defense, and know how to use them.
That brings us to Levitt and Dubner's dishonest dismissal of economist John Lott and his book 'More Guns, Less Crime.' In the brief passage in which they discuss his work, they misrepresent his findings and air ad hominem attacks: baseless charges that Lott 'faked' survey data, and an incident in which Lott defended himself in an online forum by posing as an adoring former student. The latter strikes me at worst as an amusing prank -- unless, like most gun-control activists, you're a humorless harridan. The former results from a claim Lott made in print several years ago to the effect that 'national survey data' show 98 percent of defensive handgun uses involve no shots fired, that merely brandishing a gun is enough to stop the crime. While the percentage is undoubtedly quite high, Lott when challenged was unable convincingly to show where he got the '98 percent' figure. His enemies, who now include Levitt and Dubner, immediately aired the ad hominem charge that he 'faked' it, deliberately ignoring the possibility that he was merely confused.
Regardless, the precise figure is utterly peripehral to Lott's central argument: He demonstrates that liberal handgun laws in general -- especially, but not only concealed carry laws -- restrain rising crime, or result in marginal reductions. He does not claim they 'drive crime down' dramatically, as Levitt and Dubner insinuate he does. Here, too, 'Freakonomics' misses the point: Government crime statistics show that firearms are used about 2.5 million times a year to deter potential or attempted crimes. That means that firearms deter a great many individual burglaries, batteries, rapes and murders. There is at most an indirect relationship between the 2.5 million non-crimes and the ones that actually wind up being committed ... whose incidence may rise or fall, from year to year, based on many other factors. Regardless of the underlying incidence of violent crimes, it would be absurd to argue that stopping 2.5 million of them in any given year is not a desirable outcome. Shame on Levitt and Dubner for slandering a scholar who makes that point.
Another major 'Freakonomics' shortcoming is one of omission. The authors should have addressed the agitprop generated since the 1990s by proponents of a 'single-payer' (ie socialist) health care system. I, for one, would like to hear an honest, in-depth discussion of 'moral hazard,' in the context of health-insurance premium costs and deductibles. The ballyhooed 'plight of the uninsured' and the allure of 'free' health care are desperately vulnerable to the blowtorch of microeconomic analysis. One suspects Dubner, at least, shied from the discussion, perhaps realizing that 'single-payer' proponents (who likely include his friends, colleagues and/or political icons) have strayed into a minefield.
By far the most engaging chapter, from a standpoint of both entertainment and pure microeconomics, is 'Drug dealers living with their moms.' The mastermind behind this investigation of the business of inner-city drug dealing is not Levitt but Sudhir Venkatesh, an Indian-American graduate student in sociology, who wasn't afraid to risk his life for his studies by befriending trigger-happy gangstas. Venkatesh exposes drug gangs as 'corporate' enterprise, with highly paid CEOs and street-level flunkies earning less than minimum wage. By itself, this chapter is worth the price of 'Freakonomics.' And it's the only thing that prompted me to award this entertaining, but flawed book three stars instead of just two.
Fun read, not always analytically rigorous.......2007-10-19
The guy is smart. No argument about that. He also has a gift for analyzing data and turning his analysis into a good story. What I'm not sure he is good at, though, is looking to see whether the data plausibly supports more than one story. (Hint: there are usually at least two sides to a story.)
Simply stunning and eye opening.......2007-10-19
This book will show the hidden side of many things, the thing which will let you have a better insight in your own life. since I read this book, I analyze numbers in the news and try to come up another side of the realistic conclusion. and guess what, few weeks later it shows up on TV..
I love this book.
Insightful.......2007-10-18
This book is definitely an eye opener. It brings a whole new dimension to the way I think about the way the world works. It truly gets your mind thinking and is very interesting b/c the material presented is honestly brand new and fresh.
Book Description
How to speed up business processes, improve quality, and cut costs in any industry
In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.
Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by:
- Eliminating wasted time and resources
- Building quality into workplace systems
- Finding low-cost but reliable alternatives to expensive new technology
- Producing in small quantities
- Turning every employee into a qualitycontrol inspector
Customer Reviews:
Understanding the Concept.......2007-10-21
My employer has been implementing the Lean Concepts. I was a bit lost with alot of the terminology. Now that I have read most of the book, it has help me understand the terminology and I link it to the concept. I can't wait to finish reading it.
Great - Toyota Way Audio (CDs).......2007-10-18
We have purchased 22 Audio versions of the Toyota Way because our Employees love listening to these CDs.
Great classic.......2007-10-10
I am on my third reading of this book. It is a classic and greatly enjoyable as well as educational and informative. I think every manufacturing professional should read it. I also recommend the book Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste
Excellent book on the Toyota Way and Lean Manufacturing!.......2007-09-07
Jeffrey Liker clearly knows what he writes about. The book is the result of more than a decade of study, on site visits and interviews with several Toyota key people. It describes 14 toyota principles, which go through the Toyota Philosophy, the Toyota Production System, the relationship with employeees, customers, suppliers and partners, and a focus on continuous improvement. No wonder Toyota is one of world top most admired companies!
Very interesting is also the Japanese management principles and mindset - slow but determined, patient, self-reflection, learning by actuall observation and doing, consensus seeking, and managing for the long term.
By coincidence, yesterday (6/Sep/2007) the news came up that Jim Press (American Toyota President)was hired by Chrysler - I can imagine why.
Good Book on Toyota and Lean.......2007-06-30
A good book on the Toyota Production System (TPS) and Lean manufacturing. Liker does a good job of explaining both. I especially liked his cautions about mis-using Lean principles and pitfalls to failure.
Like most business books, the important stuff could have been expressed in many fewer pages. Liker almost gushes about Toyota to the extent that it somethimes reads as a vanity or promotional publication by Toyota - this makes me wonder if it really presents a balanced perspective.
Overall, I recommend it to anyone interested in Toyota or Lean.
Book Description
This updated best-selling, comprehensive resource book provides everything you need to create high performing teams. In addition, book purchasers will be able to download electronic versions of forms and templates found in the book for use within their organization! The third edition provides information on the context teams need to be successful. Organizations using teams to improve efficiency and better serve customers will find information on how to start quality initiatives such as Six Sigma or Lean. New information on different types of teams, and new tools and strategies for leading change are covered as well. Several new tools have been added to help teams work well together: affinity diagrams, prioritization matrixes, effort/impact grids, new planning tools, and additional information on effective presentations. The Team Handbook Third Edition contains a brief description of the Six Sigma improvement method DMAIC, and highlights the methods and strategies that are useful in Lean. Also included is a new strategy for using designed experiments to identify and control sources of process variation. The book includes tools and techniques that go beyond the basics such as creativity tools, force-field analysis, and information to help leaders manage project pipelines.
Customer Reviews:
Moderately useful book used in my MBA course!.......2007-01-16
Moderately useful book used in my MBA course!
Of Limited Use to Defense Industry.......2006-09-12
While this book contains a great deal of useful information on team dynamics and tools, it does not cover the Integrated Process and Product Development (IPPD) framwork which is the basis of co-located Integrated Product Teams (IPTs). Due to this omission, its applicability to the defense industry is very limited.
Dog-earred, highlighted, and still going strong!.......2006-08-27
Like all good improvement tools, this guide for teams has evolved over the years. I began with the original, moved to Edition Two and now have Edition Three. Along with THE LEADER'S HANDBOOK, the TEAM HANDBOOK is probably the most useful and used book I own. Whether you are leading a project team, facilitating your own workgroup, or just want to be a better team member yourself, THIS is the tool you need. Every chapter is jammed pack with helpful tips, traps to avoid, notes and templates to help you be successful. Invest in this book, invest in YOURSELF!
Cal Poly student review, Brian Leininger.......2006-06-03
This book was well written and easy to understand. It gave a lot of information that would be useful for anyone attempting to use teams for projects.
Cal Poly student review Ben Wallace.......2006-06-01
This book was very informative, it covered a wide range of useful information for anyone attempting to improve upon a process. It is well written and easy to understand
Book Description
Understanding the amazing force that links some of today's most successful companies
If you cut off a spider's leg, it's crippled; if you cut off its head, it dies. But if you cut off a starfish's leg it grows a new one, and the old leg can grow into an entirely new starfish.
What's the hidden power behind the success of Wikipedia, craigslist, and Skype? What do eBay and General Electric have in common with the abolitionist and women's rights movements? What fundamental choice put General Motors and Toyota on vastly different paths? How could winning a Supreme Court case be the biggest mistake MGM could have made?
After five years of ground-breaking research, Ori Brafman and Rod Beckstrom share some unexpected answers, gripping stories, and a tapestry of unlikely connections. The Starfish and the Spider argues that organizations fall into two categories: traditional “spiders,” which have a rigid hierarchy and top-down leadership, and revolutionary “starfish,” which rely on the power of peer relationships.
The Starfish and the Spider explores what happens when starfish take on spiders (such as the music industry vs. Napster, Kazaa, and the P2P services that followed). It reveals how established companies and institutions, from IBM to Intuit to the US government, are also learning how to incorporate starfish principles to achieve success. The book explores:
* How the Apaches fended off the powerful Spanish army for 200 years
* The power of a simple circle
* The importance of catalysts who have an uncanny ability to bring people together
* How the Internet has become a breeding ground for leaderless organizations
* How Alcoholics Anonymous has reached untold millions with only a shared ideology and without a leader
The Starfish and the Spider is the rare book that will change how you understand the world around you. BACKCOVER:
Advance praise for The Starfish and the Spider
“The Starfish and the Spider is a compelling and important book.”
—Pierre Omidyar, CEO, Omidyar Network and Founder and Chairman, eBay Inc.
“The Starfish and the Spider, like Blink, The Tipping Point, and The Wisdom of Crowds before it, showed me a provocative new way to look at the world and at business. It's also fun to read!”
—Robin Wolaner, founder, Parenting Magazine and author, Naked in the Boardroom
“A fantastic read. Constantly weaving stories and connections. You'll never see the world the same way again.”
—Nicholas J. Nicholas Jr., former Co-CEO, Time Warner
“A must-read. Starfish are changing the face of business and society. This page-turner is provocative and compelling.”
—David Martin, CEO, Young Presidents' Organization
“The Starfish and the Spider provides a powerful prism for understanding the patterns and potential of self-organizing systems.”
—Steve Jurvetson, Partner, Draper Fisher Jurvetson
“The Starfish and the Spider lifts the lid on a massive revolution in the making, a revolution certain to reshape every organization on the planet from bridge clubs to global governments. Brafman and Beckstrom elegantly describe what is afoot and offer a wealth of insights that will be invaluable to anyone starting something new—or rescuing something old—amidst this vast shift.”
—Paul Saffo, Director, Institute for the Future
“The Starfish and the Spider is great reading. [It has] not only stimulated my thinking, but as a result of the reading, I proposed ten action points for my own organization."
—Professor Klaus Schwab, Executive Chairman, World Economic Forum
Customer Reviews:
Very enjoyable read.......2007-10-19
The title of the book comes from the analogous use of the starfish and the spider. A spider has eight legs coming out of a central body. It has a tiny head and eight eyes. If you cut off the spider's head, it dies. It may survive without a leg or two or even stand to lose a couple of eyes, but it certainly can't live without its head.
On the other hand, while a starfish may appear to be similar to the central body and multiple legs of the spider, it is really quite different. The starfish doesn't have a head. Its central body isn't even in charge. In fact, the major organs are replicated throughout each and every arm. If you cut the starfish in half, the animal won't die and pretty soon you'll have two starfish.
The authors provide an entertaining description of the starfish system:
"Starfish have an incredible quality to them: If you cut an arm off, most of these animals grow a new arm. And with some varieties, such as the Linckia, or long-armed starfish, the animal can replicate itself from just a single piece of an arm. You can cut the Linckia into a bunch of pieces, and each one will regenerate into a whole new starfish. They can achieve this magical regeneration because in reality a starfish is a neural network - basically a network of cells. Instead of having a head, like a spider, the starfish functions as a decentralized network. Get this: for the starfish to move, one of the arms must convince the other arms that it's a good idea to do so. The arm starts moving and then - in a process that no one fully understands - the other arms cooperate and move as well. The brain doesn't "yea" or "nay" the decision. In truth, there isn't even a brain to declare a "yea" or "nay." The starfish doesn't have a brain. There is no central command. Biologists are still scratching their heads over how this creature operates."
With the analogy firmly in place the authors precede to illustrate the power of decentralized organizations in today's internet savvy world (using examples as varied as eBay, al Qaeda, eMule, Craigslist, AA, and Wikipedia) with those that are much more centralized. In the midst of this discussion they offer six principles of decentralization:
1. When attacked, a decentralized organization tends to become even more open and decentralized.
2. It's easy to mistake starfish for spiders.
3. An open system doesn't have central intelligence; the intelligence is spread throughout the system.
4. Open systems can easily mutate.
5. The decentralized organization sneaks up on you.
6. As industries become decentralized, overall profits decrease.
But how does one go about identifying a Starfish organization? The answer is found in asking the right questions:
1. Is there a person in charge?
2. Are there headquarters?
3. If you thump it on the head, will it die?
4. Is there a clear division of roles?
5. If you take out a unit, is the organization harmed?
6. Are knowledge & power concentrated or distributed?
7. Is the organization flexible or rigid?
8. Can you count the employees or participants?
9. Are working groupls funded by the organization, or are they self-funding?
10. Do working groups communicate directly or through intermediaries?
The authors contend that a decentralized organization stands on five legs. As with the starfish, it can lose a leg or two and still survive. But when you have all the legs working together, a decentralized organization can really take off. These "legs" include:
Leg 1. Circles. Small, nonhierarchical groups of people with each group maintaining its own particular habits and norms.
Leg 2. The Catalyst. The person who initiates a circle and then fades away into the background.
Leg 3. Ideology. The glue that holds decentralized organizations together.
Leg 4. A Preexisting Network. Infrastructure or preexisting platform to launch from.
Leg 5. A Champion. A relentless promoter of the new idea.
One of the most helpful aspects of this portion of the book comes in a chapter titled "The Hidden Power of the Catalyst." The following chart summarizes the different tools that the CEO and catalysts type of leader draws upon:
CEO vs. Catalyst
The Boss -- A Peer
Command & Control -- Trust
Powerful -- Inspirational
Directive -- Collaborative
In the Spotlight -- Behind the Scenes
Order -- Ambiguity
Organizing -- Connecting
The authors conclude this chapter by stating:
"This type of leadership isn't ideal for all situations. Catalysts are bound to rock the boat. They are much better at being agents of change than guardians of tradition. Catalysts do well in situations that call for radical change and creative thinking. They bring innovation, but they're also likely to create a certain amount of chaos and ambiguity. Put them into a structured environment, and they might suffocate. But let them dream and they'll thrive." (can anyone say "church planter")
In the final chapter the authors offer what they perceive to be the "new rules to the game" in regards to understanding and capitalizing on the power of decentralized organizations:
Rule 1: Dis-economies of Scale
Traditionally, the bigger the company or institution the greater the power. However, as counterintuitive as this sounds, it can be better to be small. . . . We have entered a new world where being small can provide a fundamental economic advantage.
Rule 2: The Network Effect
The network effect is the increase in the overall value of the network with the addition of each new member. "Often without spending a dime, starfish organizations create communities where each new member adds value to the larger network. . . . Companies like eBay have used the network effect not only to survive but to thrive: buyers and sellers have stayed loyal to the site because of the value of network.
Rule 3: The Power of Chaos
Starfish systems are wonderful incubators for creative, destructive, innovative, or crazy ideas. Anything goes. Good ideas will attract more people, and in a circle they'll execute the plan. Institute order and rigid structure, and while you may achieve standardization, you'll also squelch creativity. Where creativity is valuable, learning to accept chaos is a must.
Rule 4: Knowledge at the Edge
In starfish organizations, knowledge is spread throughout the organization. Wikipedia may be the best example of this rule.
Rule 5: Everyone Wants to Contribute
Not only do people throughout a starfish have knowledge, but they also have a fundamental desire to share and to contribute. Once again is the example of Wikipedia or free book reviews on Amazon.
Rule 6: Beware the Hydra Response
Attack a decentralized organization and you'll soon be reminded of Hydra, the many-headed beast of Greek mythology. If you cut off one head, two more will grow in its place.
Rule 7: Catalysts Rule
Catalysts are crucial to decentralized organizations! But it is not because they are in control but because they inspire people to action.
Rule 8: The Values are the Organization
Idology is the fuel that drives the decentralized organization. Most successful starfish organizations were started with what seemed at the time to be a radical ideology.
Rule 9: Measure, Monitor, and Manage
Just because starfish organizations tend to be ambiguous and chaotic doesn't mean that their results can't be measured. But when measuring a decentralized network, it's better to "be vaguely right than precisely wrong." Even if we could, it wouldn't really matter if we were able to get a precise count of how many members are in a network. What matters more is looking at circles. How active are they? How distributed is the network?
Rule 10: Flatten or Be Flattened
There are ways to fight a decentralized organization. We can change members' ideology or try to centralize the organization. But often the best hope for survival if we can't beat them is to join them.
Seek not stardom, just starfishdom.......2007-09-06
Whether or not you care about leaderless, borderless and/or decentralized organizations, labeled as starfish organizations, they probably affect your life in some way or another whether you have downloaded music or avoided it, dealt with PETA, looked up something in Wikipedia, had actions of al-Qaeda affect your life in some way like stricter restrictions at the airports, etc. In that sense, you might as well get to know something about them to make better use of them or be prepared to deal with them effectively when you have to. If you read this book, you will likely not just want to know or know more about them, but get involved to see what they're all about or get more involved.
Written from both an overview and hands-on approach, this book is not only useful as a reference but also as a manual on the issue. The book identified the qualities of starfish organizations and what makes them effective, how anyone and everyone could start, sustain and/or get involved in these organizations, the types of people key to such organizations and how to combat them if you're on the other side. The book also warns about the constant change involved with maintaining starfish organizations and how to deal with them. Guidelines are offered and useful real life examples illustrate them to bring to life what otherwise be just concepts.
I had two small criticisms about the book, but nothing major enough to deter it from getting the five star rating I felt it deserved. First was that a few more real life examples of starfish organizations and/or their actions could have been chosen to illustrate some of the points made. There were plenty of diverse examples, but so many more abound as I read and thought about traits and qualities of starfish organizations that if mentioned, readers would realize even more influence starfish organizations have had in their lives. Second was that it did not address how government could use this book to decentralize since decentralization could be so powerful but yet government is the epitomy of centralization. I work for government, and felt government badly needed this, but had to think it through myself to come up with uses for attracting colleagues to my Starfish and Spider for Lunch (and Learn) voluntary book review session. When I did, though, not only was I excited at the possibilities, but also at the challenge to try to convince senior management of this, although that will take time. I will contact the authors to address this issue in a follow-up companion, perhaps, as they are the experts on this, but if nothing else, my ability to customize an application to government should tell you something about the book's effectiveness as a manual.
Overall, for the excellent writing style, clarity, impact and general application to the masses, five starfish!
Peter NYC.......2007-09-06
This book is great. A must read for those interested in being flexible and evolving. Has important applications across multiple work environments.
Useful introduction, but there's more ... .......2007-08-29
It took me some time to warm to this book. Nothing much happens in the initial 80 pages. The first chapter develops two fairly tortuous case studies - the vicissitudes of fortune in the recording industry in the last decade and the struggle of the Apaches against the Spanish invaders - to introduce the theme of the book. Then follows a discussion of the morphology of decentralised organisations (in terms of power distribution, funding, etc). Chapter 3 illustrates these formal characteristics with a series of examples, ranging from Skype over Wikipedia to Burning Man. There is honestly not a lot of meat to chew on in these first chapters and some patience is required from the reader.
It becomes more interesting in Chapter 4 where Brafman and Beckstrom discuss operational principles behind decentralised organisations (the need for pre-existing networks as a substrate, the role of catalysts and champions to activate leaderless organisation, "circles" as their chief co-ordination mechanism, and "ideology" as the glue holding everything more or less together). The role of the catalyst as a "servant leader" (term, however, not used by the authors) is further elaborated in the fifth chapter.
In chapter 6, the discussion turns to the question "What do you do, as an incumbent, when you are under fire from a starfish?" It transpires that there is not an awful lot to be done: you can try to morph them into a spider by activating internal cancer cells (greed and competition), you can try to dissolve or change the glue, the ideology that keeps the structure together or you can join them and become decentralised too (then it's starfish against starfish).
Brafman and Beckstrom maintain that it is not always necessary to go all the way and radically decentralise. There is such thing as a "hybrid" organisation (Chapter 7), which mixes principles of centralisation and decentralisation. Here the discussion suddenly gets denser and this is a part of the book that warrants repeated reading. A distinction is made between centralised organisations that give customers a voice (eBay with its peer-to-peer feedback is an example), those that put their customers to work (IBM developing open source applications) and those that decentralise parts of their internal structure. Towards the end of the chapter, however, the discussion peters out. "Appreciative Enquiry" is invoked as an approach to bring a whiff of decentralisation into companies who want to hang on to their centralised bureaucracies. It's a dangerous example that may tempt people into crass opportunism (that is, however, bound to backfire on them).
Finally, the authors hypothesise that in a given ecosystem there is no static equilibrium in terms of right mix of centralised/decentralised characteristics ("right" in terms of securing survival and the ability to extract economic rent). The "sweet spot" changes as a function of time, sometimes dramatically so. The desire for anonymity and the free flow of information are forces that push towards the decentralisation end, whilst the desire for security and accountability pull the system back to a more centralised mode of operation.
The book closes with a short epilogue that lists 10 simple guiding principles to make the most out of decentralised organisations or to defend yourself from their attacks.
On the whole, I enjoyed this book. It provides an intelligent and accessible discussion of a complex issue. With respect to the latter, the authors do a laudable job in keeping thing simple, but sometimes it's over the top. Particularly in the first halve of the book, their penchant for telling anecdotes and stories makes them err on the side of the trivial (a discussion on Wikipedia starts with "we all remember doing school reports in the sixth grade. Back then, research meant going to the library and hoping the that the Encyclopaedia Brittanica wasn't checked out ... and so on, and so on.) I was irked more than once by the patronising and befuddling prose of Brafman & Beckstrom. Admittedly, sometimes they hit it right. The title of the book, for example, is a very strong and aptly chosen metaphor for decentralised and centralised organisations, respectively.
Also I believe this book does not exhaust the potential of this fascinating subject matter. I think the discussion would have gained significantly in clarity and power if only a number of well known systems science principles (such as Ashby's Law of Requisity Variety, see Introduction to Cybernetics (University Paperbacks)) had been invoked to give the whole discussion a rock solid footing. I also missed a solid link to the burgeoning literature on the P2P movement. It is clear that the issue of property rights in central in making leaderless organisations work (Brafman discusses this as a way to sabotage starfish only) and people like Lawrence Lessig ("Free Culture: The Nature and Future of Creativity) and Yochai Benkler ("The Wealth of Networks: How Social Production Transforms Markets and Freedom") have a lot to say about these issues.
A small point, but a fairly irritating one, is the use of the word "ideology" in the book. The authors ostensibly use this to refer to any set of beliefs that underpin a decentralised organisation. From my point of view, the word "ideology" refers to a more elaborate and closed system of abstract thought (and as such has a pejorative tinge to it). Many starfish (also amongst those mentioned in the book) thrive on a much more vague and fluid set of beliefs, norms and values. It's worthwhile to be more nuanced about this.
Morally speaking, the book leaves the reader in suspension. From an internal point of view, leaderless organisations are unquestionably superior - morally and aesthetically - to centralised organisations, not only because of their structural simplicity and elegance, but also because they rely so openly on trust (in my opinion THE key word in the book), on the belief that man is fundamentally good and ultimately because they are capable of drawing the best from people and providing them with truthfulness, meaning and purpose in their life. Problem is that not only Alcoholics Anonymous operates as a decentralised organisation, but Al Qaeda does too. So starfish can server all kinds of purposes, some more constructive than others. It all depends which side you're on.
Starfish is a mind-game.......2007-08-07
Have you wondered why decentralized organizations are growing like wildfire? Starfish and Spider will tell you why. I work in a starfish organization and it is not for the faint-hearted or the one focused on structure and procedure.
This book is an excellent story about centralized, decentralized and hybrid organizations. If you want to kill a spider, cut off its head. You cannot cut off the head of a starfish as it does not have one. If cut off the leg of an starfish, it will grow another.......starfish. This shows how decentralized organizations have always been around and take after the way that our brain's function. Once thought to operate in a hierarchy, latest research shows the opposite. Brafman and Beckstrom are great storytellers and weave the Internet with Al Qadea
This book gives examples of the characteristics of decentralized organizations such as flexibility, shared power and ambiguity and how the Internet has spawned a new generation of decentralized organizations. It is a fascinating book.
Some principles of decentralized organizations;
1. when attacked, they become even more open and decentralized.
2. it is easy to mistake starfish for spiders.
3. an open system doesn't have central intelligence, the intelligence is spread throughout the system.
4. open systems can easily mutate.
5. the decentralized organization sneaks up on you.
6. as industries become decentralized, overall profits decrease.
They stand on 5 legs;
1. Circles
2. the Catalyst
3. Ideology
4. the pre-existing network
5. the Champion
If you want to learn more about community, trust and openness in the 21st century, this is a must read. If you are interested in how organizations like Al Qaeda can thrive with many in the world looking for them, read this book.
Book Description
Lean production has been proven unbeatable in organizing production operations, yet the majority of attempts to implement lean end in disappointing results. The critical factor so often overlooked is that lean implementation requires day-to-day, hour-by-hour management practices and skills that leaders in conventional batch-and-queue environments are neither familiar nor comfortable with.
Creating a Lean Culture helps lean leaders succeed in their personal batch-to-lean transformation. It provides a practical guide to implementing the missing links needed to sustain a lean implementation. Mann provides critical guidance on developing and using the key elements of a lean management system, including: leader standard work, visual controls, daily accountability processes, maintaining a process focus, managing key HR issues, and much more. In addition, a questionnaire is included to help assess current management practices and monitor progress.
Highlights: Distinguishes the much-discussed, abstract concept of "lean culture" from the concrete, implementable practices of lean management. Describes and illustrates 4 key principles of lean management: leader standard work; visual controls; daily accountability process, and discipline. Shows how visual controls bring process focus to life, tie in lean's requirement for highly disciplined execution, and make leaders' new jobs far easier to explain, model and evaluate. Moves beyond models and theories of lean management to show how to implement the daily practices that are the key to implementing and sustaining a lean transformation. Lots of case examples, figures and photographs.
Customer Reviews:
Great reference on real lean.......2007-10-05
This book fills an essential gap between Liker's Toyota Way and the many books on Lean Tools.
We intentionally didn't begin our lean transformation in our large service orgnization until we had this book because we saw the folly in trying to implement a bunch of lean tools without the necessary management system.
We have visited some Tier 1 Toyota suppliers and Kaizen really means continuous improvement not a succession of week-long projects that many big-time consultants and organizations focus on.
This book is our defacto lean transformation handbook and I am glad to see that it has become a standard reference for at least two MBA programs in the area.
Book has quite an impact on new lean leaders.......2007-06-19
This is a fantastic book, one of the small number of "core" lean books that I recommend to people. I've used the book with many healthcare clients who are new to lean. They have loved the book so much that they have read it three times, learning something new each time, and learning something different at each stage of their lean learning journey. The most frequent comment I hear is that the book means one thing to them before they start but it means even more to them after they have "struggled" with a lean environment on their own, revisiting the book and its concepts helps immensely.
Mann's book helps make concrete the vague notion of a "lean culture" and spells out steps leaders can take to start moving in that direction. The book doesn't promise quick fixes, nor should it, but it puts you on the right path to developing your people, your leaders, and your problem solving skills. Kudos to David Mann for a very practical, actionable guide for lean leaders or those of us who strive to become lean leaders.
Clearly shows you why something so simple is so hard to do.......2007-04-11
I've been doing Lean since 2000 (Six Sigma earlier, 1997) and have been applying general Toyota methods with what I'd consider a very good amount of success. The problem has been, how do you convey the necessity of the Toyota Lean method as a complete "business system" as opposed to JIT and "tools" thinking for busy, batch-thinking individuals? This book fills the gaping void.
Pro:
-Straight forward principles, complete and thorough
-Appear to be true to the Toyota principles as I have seen demonstrated by ex-Toyota executives/leaders turned consultants
-Drives to the heart of lean as a business system, with many elements that I've personally tried or seen work well
-A Shingo Prize winner... impressive
-Avoids excessive Japanese terminology (not an issue for me, but sometimes an issue for others)
Con:
-I think that the power of IT applications is somewhat understated, and pitfalls of using or attempting to use IT-related systems not well described. Would like to see a better description of pitfalls and issues more specifically. Until then, think of IT as you would if you were automating a process... it had better be high volume and well understood/mature.
Bottom Line: I think this a must-have text, and it is excellently written and laid out... plus it's to the point reinforced with numerous short case study examples. I'd recommend pairing this book with "The Toyota Way" (read that first to pave the way for this book). Also consider "The Toyota Way Fieldbook" as the ideal 3rd text to study. A word of caution, these books require a whole new way of thinking and commitment.
New Lean Leader's Review.......2007-04-01
Good easy to follow book. Interesting sections of different leader's responsibilities and the amount of time they should spend on standard work relative to their position. Also, intersting ideas on how to collect and follow up on worker's improvement ideas.
Managing in a Lean Organisation.......2007-03-08
There are many books on the principles of lean, how to map value streams, 5S and so on. I am not aware of any other books devoted to how managers should behave in the lean environment. This book concentrates on the management "process" and recommends a number of key behaviours for lean leaders:
1) Leader standard work - i.e. standard tasks, notably walking the work area and reviewing performance on the "gemba", as a regular activity;
2) Visual controls - linking cell and value stream visual management with strategy;
3) Daily accountability meetings.
It is fairly straightforward to understand, and it is a short book (less than 200 pages) but it makes its points well and its clear focus highlights the importance of these simple activities and behaviours for managers to reinforce and sustain the lean philosophy. I particularly like the chapter on people and participation. The book could have an easier style but overall I recommend it for all managers moving towards lean. Without managers displaying the lean culture in their actions, the transformation will not hold.
Book Description
"Toyota is becoming a double threat: the world's finest manufacturer and a truly great innovator . . . that formula, a combination of production prowess and technical innovation, is an unbeatable recipe for success."
-- Fortune, February 2006
For the first time, an insider reveals the formula behind Toyota's unceasing quest to innovate and do more with less, a philosophy that has made it one of the ten most profitable companies in the world (and worth more than GM, Ford, DaimlerChrysler, and Honda combined). In a rare look into Toyota's ability to consistently achieve breakthroughs that outperform the competition, The Elegant Solution explains what Toyota associates have known all along: it's not about the cars. Rather, Toyota's astounding success is just the visible result of a hidden creative process that begins with a seven-digit number.
One million. That's how many new ideas the Toyota organization implements every year. These ideas come from every level of the organization -- from the factory floors to the corporate suites. And organizations all over the world want to learn how it's done. Now senior University of Toyota advisor Matthew May shows how any company can achieve an environment of everyday innovation and discover the kinds of elegant solutions that hold the power to change the game forever. World-class benchmarks like Lexus, Prius, Scion -- even Toyota's vaunted production system -- are simply shining examples of elegant solutions.
A tactical playbook for team-based innovation, The Elegant Solution delivers powerful lessons in breakthrough thinking in a provocative yet practical guide to the three core principles and ten key practices that shape successful business innovation. Innovation isn't just about technology -- it's about value, opportunity, and impact. When a company embeds a real discipline around tapping ingenuity in the pursuit of perfection, the sky is the limit. Dozens of case studies (from Toyota and other companies) illustrate the universal power and applicability of these concepts. A unique "clamshell strategy" prepares managers to successfully lead and sustain the innovation effort.
At once a thought-starter and a taskmaster, The Elegant Solution is a vital prescription for anyone wanting to truly master business innovation.
Customer Reviews:
The Elegant Solution.......2007-10-08
This is an excellent (and yes, elegant) overview of the Toyota quality "mindset." The book is a "must read" for for anyone interested in business strategy development. The book offers a readable summary of the principles of the Toyota Way with an emphasis on the development of the Lexus and Prius lines including practical examples of the elements of the approach advocated. When a company has amassed assets greater than GM, Ford, Chrysler, VW and Honda combined, their approach may be worth deeper study. I highly recommend this practical, important, and very readable book.
Nice stories, little new content.......2007-08-27
I excepted a lot from the elegant solution. It has been recommended by a lot of persons as a must read. Honestly, I was dissapointed. It's still an good book, but didn't find it as "classic" as people had suggested to me.
"The elegant solution" is about tools for creating innovation on your job. These tools are based on Toyota's tools and practices. The book is devided in three parts. The first part sets three general principles. The second part, by far the largest, provides the tools for innovation, the practices. The last part talks about implementing these practices.
The three principles are "the art of ingenuity", "pursuit of perfection" and "rhythm of fit". They were interesting principles, but not really new or shocking. Sometimes I found them even a little too vague.
The practices range from "thinking in pictures" to "master the tension". Each chapter shortly states the practice and explains the key ideas. After that it uses stories to clarify the practice. Lot's of stories are from inside Toyota. Some stories related to Lance Armstrong, a little too many in my opinion and they were somewhat boring. Anyways, in general, the stories were what made the book interesting.
The third part didn't provide very much content.
In summary, I enjoyed the book, for the stories. I didn't find the practices new and the book didn't provided me with any new insight that other lean books did not provide. The book was written a little bit too much in a "popular style" which annoyed me.
Worth reading for the stories. When wanting to know more on lean or toyota I'd recommend other books like "Toyota way" or "Lean product and process development".
Good nuggets, lots of fluff, some really sloppy thinking.......2007-08-22
I came to this book via the Shampoo Problem that's been floating around the internet these past couple of weeks (which he published in his Change This manifesto). The puzzle is this - a high-end health club puts nice shampoo in their showers, but customers keep stealing it. How do you implement a solution that takes no time to implement, doesn't inconvenience customers at all, and doesn't require any money? That's a lot of constrictions, but the author claims it can be done! (you can search for the answer yourself, I don't want to spoil your fun.)
The question itself reminded me of so many bad professors who would ask totally subjective questions and disregard legitimate answers until they found someone who agreed with them. "Who can give me an example of an apple that's tasty? Macintosh? No too sweet. Granny smith? No too bitter. Golden delicious? Why yes Bobby, you get a star."
This is the tone in my head while I read the book - condescending. Maybe he didn't write it that way, but that's how I'm reading it, and honestly, it fits. On page 21 he chides psychologists for loving "to explain our uniquely hardwired capabilities in hugely complex terms. Sixteen types, thirty-four strengths, etc." and then goes on to give his "easier, more elegant" (but no less arbitrary "four basic buckets of natural ability." (Four because the ancient Greeks loved the number four.) Of course, what he fails to mention is that the psychologists he's referring to all write for pop magazines like Cosmopolitan and their articles appear alongside such classics as "10 ways to improve your sex life" and "5 ways to tell if your man is cheating on you." He also never mentions the "four basic buckets of natural ability" again and they have absolutely no bearing on the rest of the book. (The book is filled with useless random made up facts like those.)
He also throws out sentences that have huge presumptions built in to them, but have absolutely no evidence to back them up. Stuff that, in a seminar you wouldn't want to question him on because "there is no right answer" or the facts are obscure enough that he could bluster his way though most arguments that weren't from an expert on the subject. In book form, though, and knowing better myself, I read this stuff and think "well there's a very poor and inaccurate description." Luckily there's an only 50% chance that even the next sentence will depend on you agreeing with that statement, much less the next page.
In a later section he rehashes "the scientific method" (I put it in quotes because he botched his basic characterization of it) and compares it to other four step iterative processes, mostly those developed by the military - Plan-Do-Study-Act (PDSA), Plan-Do-Check-Act (PDCA), Observe-Orient-Decide-Act (OODA), Scan-Analyze-Respond-Assess (SARA), etc. and comes up with his own version, cleverly called IDEA - Investigate, Design, Execute, Adjust. It's not much different than the others, but it's his and he can teach it in seminars as his own. FWIW, "While Toyota officially recognizes only PDCA (not IDEA), they actually use all of these (methodologies) to some degree." (page 73-4)
Well of course they use all of the methodologies to some degree - they all describe the same basic thing, and very few organizations are so button-down that they actually only use a single methodology and follow it to the letter each time.
The very next sentence is "Let's look closer at the process." But that's pretty much the last time PDCA is mentioned in the book, the next section is about process in general and why it's good to "Insist on a common approach."
Another example of sloppy leaps in logic and condescending attitude is the Edsel. (page 93) Ford did their research and designed a car that people would want - except nobody wanted it. Why? "The problem was, all the research was based on a forty-year-old market belief... that buyers fell into one of four income segments: low, low-middle, upper-middle, and upper... Except markets don't think that way. When it comes to cars, consumers were thinking `lifestyle,' not income."
I like how he swaps an old marketing tool for a modern one as if that's the answer to all the world's problems. Lifestyle marketing was originated in the 70's and 80's as a result of - surprise surprise - new market research techniques developed by psychologists who were using statistical analysis more and more in their psychological research. (I wonder if he thinks those psychologists are too complex now.)
He also utterly fails to get into the concept of lifestyle marketing - he tells you why the Edsel failed, and what they should have done, (or his completely arbitrary and baseless versions of them) but what they should have done is literally one word. "lifestyle." Shame on Ford in the 1950's for not using an 80's marketing concept to understand how the market thinks. Why didn't they use the word "lifestyle" instead - then the Edsel would have been a huge success.
Hansei is another example of this sloppy, condescending thinking. "Hansei is the rigorous review conducted after action has been taken. It's a huge and absolutely vital part of learning. And with few exceptions, our Western culture is just plain miserable at it." Of course there's not one mention of the term "post-mortem" which is a western term and performs the exact same function. Sure most businesses don't do it (most businesses don't follow a lot of best practices), but don't pretend that Toyota or "Eastern culture" somehow invented the concept and that nobody in the west does it. If there's an existing best practice that we understand, then why not just tell us about it rather than pretending that it came from the fount of the Toyota godhead?
"Ford hadn't gone to the field to see what was actually happening. They remained in the office and believed the data. Big mistake. The Edsel was dead on arrival, a complete and utter failure."
Of course the next chapter is about how Toyota did the same basic thing, but managed to succeed. Their data told them that the youth of today would be the car buyers of tomorrow (startling, I know). The case study for the Scion reveals absolutely nothing about the techniques they used to study the market - it's the after report.
"Where are these kids going to buy the car? There's no time or money for new stores. That's a problem. That means they go to a Toyota store. Okay, so they'll know it's a Toyota. How do we get around that? Think? We don't. It's not the ugly stepchild. It's legit, but different. It's Scion, offspring of Toyota. Don't ignore the Toyota link, it's got cred...."
Note the use of the magical word "Think" in that paragraph. He totally neglects to address what "Think" means. Think is the Elegant part of the solution (he also likes the word "Intuitive" and uses it liberally), yet he doesn't describe it at all.
"Think" is where all the magic happens. Katie Lucas calls this the "Run really, really fast" step for "how to win a marathon" methodologies. It's the step where all the real difficult, nitty-gritty stuff magically happens. South Park summarizes it "Step 1: Steal underpants. Step 2...... Step 3: Profit."
Ostensibly the whole book is about that one word "Think" but the tools he provides - the IDEA loop, mind mapping, story boarding are nothing new, and the book is utterly lacking a cohesive whole. They're just scattered ideas, praised one second, and then dropped in the next chapter. He even mentions the Toyota "dashboard" which is a tool for getting a quick overview of a problem - except he (again) utterly fails in to a dashboard. "Dashboard" doesn't even appear in the index of the book, and if it did, the only occurrence would be on page 113.
Here's all the text on page 113. "Creative Visual Control - Visual control is an integral part of Toyota's methodology. The Project Management Office of Toyota's North American Parts Operation (NAPO) used creative visual `dashboards' to track performance in their Stretch Goals Initiative (see Chapter 9)."
Chapter 9 is on how to stretch goals, not about dashboards. He clearly states "Visual control is an integral part of Toyota's methodology" yet it's explained nowhere in the book in any depth.
In fairness, Toyota did do something Ford didn't do (or at least something he claims Ford didn't do) - they got to know their market. Really engage them and have a conversation with them. Learn about them, and let those learnings drive their product, and he does get into that in the book.
The main thrust of the book - if I can understand it all because it's couched in so many superlatives and it jumps from topic to topic so fast that it's really difficult to tease core themes out - seems to be something like: Move forward by getting hands-on experience with your product and your customers. Don't dictate strategy based on numbers alone, or build bureaucracies - get down and dirty and get to know the product you're selling and get to know the marketplace. Come up with grand "elegant" visions for the future, but innovate little by little - tiniest bit by tiniest bit. Listen to everyone and implement every good idea, then standardize it so that the whole company benefits. Don't let the numbers do all the talking; learn the context, the story behind the numbers. Which is a pretty good message, and he does give you some tools to do that, but the tools are often vague, and you feel that the real tools are mentioned only in passing.
The subtitle of the book is "Toyota's Formula for Mastering Innovation." If this book was about the "formula" for Coca-Cola, it would say something like "cola syrup and seltzer" and go on about the intuitive and elegant way they matched cola syrup to the bubbling process and created a dynamic new soft drink and how the other soft drink companies of the day - lemonade, sugar-water and apple-juice - failed to really understand the problem, which is why they didn't come up with the cola + seltzer combination first and why they lost so much market share. (If only apple juice had thought "lifestyle" instead of "income segment!")
Overall, it's an okay read and a decent introduction to the subject of business innovation, though for a book that's supposedly written by a guy who's on the ground floor with this stuff, I would expect a *lot* more meat and a lot less fluff. Get it if you think you'll like it, but don't expect as much as the other reviewers seem to be hinting at.
"Keep it lean. Scale it back, make it simple, and let it flow.".......2007-05-22
The subtitle of this book ("Toyota's Formula for Mastering Innovation") is not inaccurate but somewhat misleading. Although, yes, Matthew E. May has much of interest and value to say about the Toyota Production System, his attention is by no means limited to it and to the remarkable organization within which it was developed and within which it continues to flourish. Today, Toyota is one of the ten most profitable companies in the world and worth more than General Motors, Ford, DaimlerChrysler, and Honda...combined. Obviously there are reasons for such extraordinary success but it would be incorrect to assume that other organizations can achieve the same success once they know what Toyota's "formula for mastering innovation" is.
What about this book's title? According to May, "Elegance isn't about being hoity-toity. It's not about lofty concepts and grand designs. It's not about beauty or grace, or anything to do with aesthetics - ugly is okay. Elegance is about something much more profound. It's about finding the `aha' solution to a problem with the greatest parsimony of effort and expense. Creativity plays a part. Simplicity plays a part. Intelligence plays a part. Add in subtlety, economy, and quality, and you get elegance...Elegant solutions relieve creative tension by solving the problem in finito as it's been defined, in a way that avoids creating other problems that then need to be solved. Elegant solutions render only new possibilities to chase and exploit. Finally, elegant solutions aren't obvious, except, of course, in retrospect."
Elegant solutions include library, paper money, pencil, wallet, wristwatch, icebox, mortgage, Social Security, credit card, cell phone, and auto leasing. These and other elegant solutions, as May correctly points out, "universally change the world's attitudes, beliefs, behaviors, and habits." Efforts to formulate elegant solutions are guided and informed by three principles: ingenuity in craft, pursuit of perfection, and fit with society. "They're the raison d'etre at Toyota, and nonnegotiable."
Earlier, I suggested that this book takes a close look at the mindset and the process by which Toyota continues to formulate elegant solutions. In fact, the Toyota organization implements a million ideas a year. May also includes within his narrative dozens of non-Toyota cases that indicate that none of the individual concepts are new, or even unique to Toyota. All organizations that formulate elegant solutions have people at all levels and in all areas of operation who possess both an ability and a determination to collectively and completely master all of the concepts as "a way of life, not a program centered on select teams led by specialists with artificial agendas."
But what about much smaller organizations, especially those with severely limited resources? Decision-makers in those organizations will be delighted (and perhaps surprised) to find that May provides a wealth of material that they can immediately put to use, once they understand the "deeper principles" that he discusses in Part I and the "ten key practices supported by tools and techniques" that he discusses in Part II. Then in Part III, May explains "how to put the practices and tools together well to achieve a [desired] result." He helps his reader to track the course of an exemplary team through a day of searching for the elegant solution.
For me, some of the most interesting and valuable material is provided in Chapter 12, "Make Kaizen Mandatory," as May poses again (as he does in other chapters) a combination of Problem, Cause, and Solution:
Problem: Innovation is hit or miss.
Cause: Creativity is misdirected and mismanaged.
Solution: Embed the kaizen ethic.
After a brief review of the factors that came together to help embed the kaizen ethic in Japanese business ethic during the decade or so following World War Two, he goes on to explain that at companies such as Toyota, the key issue is that they view kaizen in terms of standards that are created by the individuals performing the work, and, that standards are dynamic, and not everything gets standardized. These companies establish a best practice, document the standard, and train accordingly. Then in the next chapter, May shares his thoughts about "the power of lean" thinking and execution that reduce (if not eliminate) inconsistency, overload, and (most important) waste. Here is another combination:
Problem: Too many, too much - of everything.
Cause: Assumption that more is better.
Solution: Start thinking lean.
Once again, when it comes to innovation and designing solutions, the emphasis remains the same: "whatever you do, keep it lean. Scale it back, make it simple, and let it flow."
And that is what elegance really is all about.
Easy Reading.......2007-03-25
A must read for learning how to implement and sustain continuous improvement enabking lean to become part of the compny's culture
Book Description
This globally oriented book covers the most current research and trends in International Management. It offers comprehensive and integrative cases that illustrate the actual behaviors and functions required for successful cross-cultural management at the strategic and interpersonal level.
Includes numerous boxed features that relate concepts to real-world practice. Also includes experiential exercises for self-test.
For professionals in international business.
Customer Reviews:
Still number one in International Management.......2007-07-06
This book was published in 2004. I have used it for the past three years in a college course with exactly the same title. It covers the cultural differences of managerial operations in multinational enterprises. The PowerPoint slide is useful for lectures. Many in-class exercises were done using articles from: BusinessWeek, Crains NY Business, Economist (online), Financial Times (online), Forbes and Fortune magazines.
The book will be better if more real-world examples were given on CEO of Ikea, Mittal Steel or News Corporation. Students did the reseach on the CEOs of these firms and reported their final projects. Final projects were done individually or in a group. Students generally like the book except the cost. But the book is cheaper than most of the other international management titles. I would recommend this book to everyone.
Great book describing culture.......2000-09-15
Excellent Book. I was impressed on how the author was able to showthe various difficulties that are faced and how one can go about managing them. Real scenarios helped a lot in understanding the difficulties better in International relations.
Amazon.com
In a global economy, it is crucial for business people to be sensitive to cultural differences. And although the best reason for doing so may be ethical, it's great for business as well! This is an invaluable book for "doing well while doing good" in your intercultural relations, covering the protocols of appointments, business entertaining, greetings, forms of address, gestures, dress, and gifts in 60 of the nations you're most likely to be doing business. Some interesting excerpts:
- Australia: The "thumbs-up" sign, which in the U.S. indicates "O.K." is considered rude.
- Brazil: The colors of the Brazilian flag are green and yellow, so avoid wearing this combination in any fashion.
- China: Avoid making exaggerated gestures or using dramatic facial expressions. The Chinese do not generally use their hands when speaking, and become distracted by a speaker who does.
- Indonesia: Since it is impolite to disagree with someone, Indonesians rarely say "no"...a clear way to indicate "no" is to suck in air through the teeth.
The authors are very aware that no generalizations apply to all residents of a nation, and are careful not to stereotype or judge. Highly recommended to any business traveler--or any student of the diversity of human cultures.
(Note: a great companion volume for this book is Gestures, which is devoted entirely to explaining the varieties of hand gestures in 82 countries!)
Book Description
More than a decade after establishing itself as the number-one book on international business etiquette, Kiss, Bow, or Shake Hands has been fully revised to reflect the profound global transformation that has occurred since its debut. In this new edition, author Terri Morrison McCarthy-the leading expert in this field-has included:
Comprehensive updates for each of the book's 60-plus country chapters
Several brand-new sections, including Cultural IQ tests, "Know Before You Go" tips, and alerts on international security issues
Additional chapters on Austria, Belize, Ireland, South Africa, and Vietnam
The most comprehensive, authoritative text of its kind, the first edition of this invaluable reference guide has won a following among high-ranking military officials, influential corporate executives, and business school professors alike. This new edition, with its wealth of revised material and discussions of current hot topics, is proof that such a classic only gets better with time.
Customer Reviews:
Understanding.......2007-06-18
This is an excellent resource to assist those of us who live in the United States to better understand and relate to individuals from other countries. Behaviors are very often driven by culture. I use this with Homestay families when I place students from other countries in their homes.
A Quick Reference on Cross Cultural Sensitivities.......2007-05-19
I run leadership programs for high potential Fortune 500 women in NYC, Boston and NJ and I meet so many talented men and women from Eastern Europe, Europe, South America, Asia, South America and even Iceland. This book gives me a quick reference on business culture, mores, traditions and social culture. I know these get out of date quickly but it's sure better than not knowing and allows you to be more responsive.
Dubious advice at best.......2007-04-25
I lived in South East Asia for nearly 12 years including over 8 of them in Indonesia. From tiny villages in Java with just under 30 families to the skyscrapers of Jakarta, running industrial projects and developing business. I even gained a native level fluency of the language.
At no time during that entire period did I EVER find an Indonesian who would hesitate to tell me "no". They can say it, do say, and even have a few different words for it. The only time I've ever seen someone suck air between their teeth is when they've eaten something really hot.
It's naive to think a single book or individual can cover the customs of 60 countries. Having spent considerable time in one geographic region with my feet on the ground for years in nearly a dozen countries, I couldn't even begin to start to explain the cultural traits and habits of maybe four or five of those countries.
Find yourself a real cultural etiquette book that focuses on the specific country you want to visit, and forget this superficial treatment that looks like a rehash of every other general cultural etiquette book I've ever read.
Another inaccuracy .......2007-03-30
Perhaps many of the people who are rating the book so highly did not take the "cultural IQ" quizzes. I took the one for Spain, a country I have visited. The answers were correct in identifying the Prado as being in Madrid, but the last time I visited the Alhambra, it was in Granada, not Toledo (where the book puts it). That's quite a distance to move a major cultural landmark!
Kiss Bow or Shake Hands.......2007-01-12
Excellent reference book. Especially useful if you do international business of any kind.
Book Description
Now in its' ninth edition, Milady's Standard Textbook for Professional Estheticians has been thoroughly revised to include the most up-to-date information available today. Written by Joel Gerson, one of the industry's top authorities on skin care, and Alison O'Neil, a leading expert in the medical esthetics arena, this updated text contains all the essential information needed to ensure greater success for students taking the state board examinations. For the first time, this text is presented in full-color, incorporating a brand new, user-friendly four-color design that will help students learn the common links between the concepts and principles of skin care. Over 500 new full-color photographs and illustrations support the text content and include new step-by-step photographs for many of the procedures presented. All new photos have been incorporated in the chapter on skin disorders and diseases, special esthetic procedures, client consultation and skin analysis, and color theory and cosmetic techniques. A running glossary in each chapter helps the student become familiar with the language of skin care, and procedural notes and safety tips help to reinforce concepts. Expanded discussion on safety and sanitation topics reflects changes made in OSHA rulings and decontamination and infection control. Added discussion on advanced topics including AHAs, BHAs, glycolic, and microdermabrasion techniques give students exposure to those skills that will make them more marketable. Milady's Standard Textbook for Professional Estheticians, 9th ed., is the essential textbook for basic esthetics training.
Customer Reviews:
No Excuses For Milady.......2007-03-12
As this is the ninth edition of what is alledgedly the most widely used text for beginning estheticians, then the persistent use of mediocre-to-poor science is inexcusable. Doesn't the author consult *anyone* in the scientific/medical community before sending this thing off to the printers? It is *not*, for instance, an established fact that vitamin A protects human beings from cancer of any sort. There is certainly data that looks promising, but that's it. And since vitamin K is manufactured in the intestinal tract, why is paper wasted insisting that students, many of them fresh out of high school, should be memorizing the names of the food sources of this abundant nutrient? Many of these kids struggle with the science that *is* relevent to the profession they hope to enter. My husband is a doctor, I'm an RN, and neither of us has ever used the term "non-striated" muscle. It's "smooth" muscle, for crying out loud! And while I'm on the subject of muscles, absolutely none - not one - healthcare professional I'm acquainted with has ever learned anything about the "belly" of the muscle! No matter - 18 year-old kids have to learn what is not required of first-year medical students. Please. Yes, as a basic introductory text it has much to recommend it; all the more reason to get the science right. S.T., RN, Rochester, NY
Better textbook than prior years.......2005-09-29
This is for esthetician students. The information is basic and well organized. The photos sometimes do not follow the text but it reads easily.
This is a good all around Beauty School book.......2005-08-21
Most of the chapters are well written and understandable. I have found some discrepancies in the information, and feel that the book could have been edited a little better. The book explains sanitation but does not go into the correct method of sanitizing all items that one would use during a service. The material is quite dry, and could really use something to get the student excited about the occupation that they have chosen.
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