Amazon.com
Because finding the ideal person for every workplace position has become an increasingly difficult task, the retention of top employees has become every manager's concern. Love 'Em or Lose 'Em, by organizational-development specialists Beverly L. Kaye and Sharon Jordan-Evans, proposes that this "race for talent" can be effectively run only by those who adopt programs and policies that truly support their personnel. It then shows how to do so, even in organizations reluctant to participate actively.
Kaye and Jordan-Evans encourage an initial scan of their 26 alphabetically arranged chapters--such as "Information: Share It," "Mentor: Be One," and "Space: Give It"--so attention can be fully focused on the most relevant benefits and responsibilities associated with employee retention. All are bolstered with hands-on exercises and stories of others' failures and successes. The section on family-friendly conduct, for example, suggests uncovering specifics by directly asking employees what would make their lives easier. Resultant needs can be met, it continues, by allowing staffers to bring children to the office on occasion, assisting anyone who must line up care for an aging parent, giving weekday comp time to those who travel on weekends, etc. It also explains how Deloitte & Touche and DuPont addressed these issues. Any manager who dreads losing a top performer would do well to consider this book. --Howard Rothman
Book Description
With replacement costs high and start-up time critical, employee retention is more valuable than ever. This best-selling guide provides 26 strategies to keep talented employees happy and productive. Citing research and experience with dozens of organizations, the authors present many examples of how today's companies have applied their retention strategies and increased their retention rates. The chapters are arranged alphabetically, from "Ask" to "Zenith." Each chapter includes a series of to-do lists, company examples, and an "alas" story drawn from the authors' personal experiences. This edition features new tips and to-do lists, new stories, and additional research from the media and from the authors' own extensive database. There are also three new appendices: a troubleshooting guide, a guide to saying "thank you" in the workplace, and a reading group guide.
Customer Reviews:
Straight Forward and Memorable.......2007-03-11
The format of this book is excellent. It is driven by the alphabet and not only has the basic idea for each area but also details real life stories that relate to each topic. None of the stories were unfamiliar and was a good/bad thing because I found we were horribly ordinary in our experience and at the same time that was comforting to know. Great tools, easy to employ, presented in an easy to read and "get" format. A must for managers, business leaders, et al.
Lots to Learn Here.......2006-11-08
Wish one of my former bosses had read this book! After a couple of us had finished a nearly impossible project, someone suggested (in front of us) that he thank us personally. His reply: "We're all adults. We don't need to be thanked for doing our jobs." It wasn't the last straw, but it was one more thing that just added up. I eventually left the company.
The first couple of chapters are the most valuable. The book is important for corporations, but has even more significance for nonprofit or volunteer organizations where pay might be small or nonexistent, so appreciation or working for a cause is why people stick around.
You don't need to read it from start to finish - just the first chapters and then whichever of the concepts for appreciating employees strikes your fancy (or your employees'). It's clear and a breeze to read.
An A-Z primer on keeping the best employees.......2006-04-19
Beverly Kaye and Sharon Jordan-Evans' LOVE 'EM OR LOSE 'EM: GETTING GOOD PEOPLE TO STAY pairs actor and teacher David Drummond's dramatic voice work with the account of how to keep the best employees in an A-Z guide employers can use to address employee concerns. Learn how these strategies work in actual business environments in a guide packed with real-world examples.
"Talent development DNA for every manager!".......2005-11-04
Just completed "Love 'Em or Lose 'Em" by Beverly Kaye and Sharon Jordan-Evans. It is a fast read......two days on the bus riding into Downtown Houston. A little 90 minutes of time for so many insights, and practical programming ideas for trainers and talent managers!
1. For trainers and mentors- Build a facilitated discussion (or board games, card games, pair work activities, posters) around these questions (p. 109):
What have I learned about what counts in this organization?
How have my failures and success grown me?
What most surprised me about the culture?
What was the most difficult culture shift for me to make?
What are they ways to get in really hot water here/
How do people derail themselves?
What do I know now that I wish I had known then?
2. For us all- Are we boxed in? (p. 138)
But a box can have 4 different walls!
Concrete- Cannot be broken, pushed, bent or shattered.
Glass- - Hit it at the right time, with the right instrument, it breaks.
Rubber- Push hard and it bends.
Vapor- Our assumptions and perceptions about the rules: "People will never fly!"
This book is full of "self insight" activities and questions..... for new and experienced managers who know that they must do the max to attract and retain their most important asset- people.
Valuable encouragement and advice for all working people.......2005-10-03
Any book that encourages people to treat each other as such is very valuable. In an age where people are frequently victims of globalization and corporate greed, it is important to remember the talent and the true contribution of the talented people that create the value of the American company.
Book Description
What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home.
When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done!" (catching people doing things right).
In Whale Done!, Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.
Download Description
"What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home. When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between ""GOTcha"" (catching people doing things wrong) and ""Whale Done!"" (catching people doing things right). In Whale Done!, Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives. "
Customer Reviews:
Quality content spoiled by poor presentation.......2007-09-07
Let's break the book down into two halves: the message and the writing. The message is great, and genuinely insightful, particularly in some of the subtleties of how one builds a positive relationship (rewarding progress, rather than just acheivement) and smart ways to do rewards.
The writing, though, is a different story. Like so many management books often do, it tries to reveal this information as a parable, by telling you the story of foul-mannered Wes Kingsley finding his guru at SeaWorld. The writing is unabashedly corny, and tiring, particularly with its relentless use of GOTcha (sic) and WHALE DONE (sic). I have found that I can relate the entire useful content of the book in a 5-10 minute conversation, and so, that makes the actual size of the book seem unnecessary. The upside is that print is large, and the writing is breezy, and the book reads very quickly. Think of it as the Cheerios of books: bland but easily digested.
Having read much stronger books that use this sort of presentation (Goldratt's "The Goal" comes to mind) I would not readily recommend this book, except that the concepts contained within are original, and useful. I think that there are other concepts from animal training that could have been integrated to improve the book, but as it stands, it is a tolerable and useful read. An abridged version with less of the overwrought story would be a very strong work.
Whale Done.......2007-05-31
Have you actually wondered how they get those huge whales to jump out of the water at Sea World or Marine Land? This book can be used to train animals, family, workers in how to use positive praise to get what you want. It's not a gimmick, but giving praise to encourage better performance and not just when a good performance is seen but a way of life, a value system. A great book!!
Learn To Build Others Up.......2007-05-09
Orlando Sea World's killer whales are a source of inspiration in this book, which seeks to help you build up your relationships.
A Whale's Motivation.......2007-04-03
Most of us read anecdotes and examples about how people, who are paragon of virtues, perform to meet other people's expectations and go beyond it. This gives us hope and inspiration. What I found interesting about this book was that the inspiration came from an unlikely source - the killer whales of the Orlando SeaWorld.
The key concept being that the more attention you pay to a behavior, the more it will be repeated. Another concept the book emphasized was of re-channeling energies on the positive and away from the negative. Redirection is the most effective way to address undesirable behavior. It gets a person back on track almost immediately and works in ninety-nine percent of the cases where we might be tempted to use a Negative Response. I find more resonance with this quote after reading this book - "If you give as much energies to you dreams as you do to your fears, miracles start to happen".
Whale Done is an understatement!.......2007-02-06
This book was a fast and easy read...it was over before I knew it! My boss has started a book a month club for us and this was one of the required reading. At first I was reluctant because I thought it might be boring but I was severely mistaken in that assumption. We have begun applying the positive relationship building in our office and this method described in the text can be applied at home and in every day encounters with people as well. I can really see a difference in my co-workers as well as in my children and just the people I run into each day. For example: I go to Starbucks every morning for my weekly Frappuccino treat and they know me by name. Today I ran into one of the elderly employees there and she was frustrated because she was having trouble getting the new cash register to read her fingerprint to sign in and she could not remember how to make my drink. I simply explained that when she made the drink I knew it would be extra delicious because I was made to wait and would enjoy it more and that I really was not in any big hurry, my work would understand (we are after all focusing on the positive now. :-)). She relaxed, remembered how to prepare the drink and was able to summon another employee to help her sign into her register. She was suddenly smiling and seemed to be much happier. Rather than focusing on the negative setbacks I redirected her to the positive and you could see the difference it made in her over all performance as well as the beginning of her morning. :-) Whale done is awesome! I would recommend it to anyone wishing to put a more positive spin on life!
Customer Reviews:
Worked for my husband.......2007-09-29
I bought this book for my husband. He graduated from college with a degree and no better job than what he started with. He wanted something better after he worked that hard to get a degree. He used this book as a reference for what he needed to do to get there. He is not a reader and he read this book in 2 days. Great book of ideas. And it worked for my husband on landing a better job and hopefully a career in his field.
This book immediately grabbed my attention!.......2007-09-18
I purchased this book for my brother who is currently going through a career crisis, but I enjoyed the first few chapters so much that I read the whole thing before I knew it! It is very insightful without being preachy, and provides a structured decision-making process. I would definitely recommend this book to someone questioning their career.
Inspirational and Thought Provoking.......2007-09-16
This book truly inspired me to get out there and change my approach to life. After graduating from college I found myself lost and under an immense amount of pressure to secure a J.O.B.
I purchased this book at one of my lowest points and after reading the first chapter I knew it would change my life forever. Dan Miller encourages you to find what makes you happy by taking a holistic approach to your life. The book encourages you to balance job seeking activities with those that help enrich your life as a whole. The idea is that when you are healthier, more confident and pleased with other areas of your life, the career path you love will be much more evident.
This is a great book for those who are not sure what their calling is in life or how to find it. Since reading it, I have gotten a great job in a career that I am thrilled to be involved in. I have recomended this book to a friend of mine who has also started to move forward in his personal and career development and has recommended the book to another friend of ours. Definitely a great choice!!!
Jaw-Dropping Near-Plagarism of What Color is Your Parachute .......2007-09-03
Having previously read Richard Nelson Bolles's classic What Color is Your Parachute, I was shocked at how much of the material in 48 Days to The Work You Love was a re-worded version of Parachute (first published commercially in 1972). In some sidebars Miller credits Bolles, but so much of the material (and format) is so dangerously close to plagarism that I intend to write a letter to the author and publisher asking for an explanation. This is especially galling since I am a big fan of Dave Ramsey and cannot believe that he is promoting this book unless he's never read Parachute.
The saddest part is that I actually like the original material Miller presents on "life goals", embracing change and work-life balance. Unfortunately, his presentation is so repetitious, disorganized and thinly developed that I didn't get much value from his ideas.
I'm particularly annoyed that there's no 48-day plan presented in the book! I'm not kidding. Apparently Dan Miller sells workbooks that include the arcane mysteries of "The Plan", but I only discovered this after reading the entire book! As it turns out, this "book" is more like a marketing pamphlet for Miller's "Plan workbooks"). Can you say "refund"?
The only way you could possibly be happy choosing this book over Bolles's Parachute would be if you think Miller's trite animal metaphors and seemingly random Bible quotes (perhaps monkeys typed them?) make up for this book's awful shortcomings. If you've never read What Color is Your Parachute this book will be helpful and insightful, but you would have been better off reading the original.
Book Review: 48 Days.......2007-07-13
Did you know heart attacks increase by 33% on Monday mornings, more people die at 9am Monday than any other time of the week, and male suicides are highest on Sunday nights, just before the weekly grind? Dan Miller does, and impending death is just one of the reasons he wants you to find better work.
Dan Miller's 48 Days to the Work You Love provides a combination of the things you already know but need to hear again, and need to know but don't. This book will do more than help you strengthen old resolutions; it will teach you how to make meaningful changes in your career--and in the way you view work altogether.
First, Quit your Job
48 Days persuades the reader to leave the job that isn't working (no pun intended), and find something better. "Job Security" is no longer an excuse to stay where you are over-worked and underpaid. While in the early 80s the employment philosophy was work for a good company and they'll take care of you for life, today loyal workers are often (not fired but) "laid off", "downsized", "right-sized", "reorganized", reengineered", "put into the mobility pool", freed up to "pursue other opportunities", "uninstalled", and are often on the receiving end of "a cost containment exercise" (email other creative terms to Miller at work@48days.com). Why the change? Fifty years ago it took a lifetime for technology to make your job obsolete. Today it takes 4 or 5 years. Therefore, as Miller explains, "everyone lives on the edge of job obsolescence and the threshold of career opportunity"
Miller is so for you quitting your job that he writes, "You must develop a sense of what you can contribute that goes beyond 1 company or organization. A career path today will likely involve moving from organization to organization, creating a picture of rising circles, rather than a vertical ladder. In fact, a vertical rise within one organization will very likely move you away from your strongest areas of competence." And it will limit your earning potential, as Miller suggests "in changing companies you may be able to increase your income by 40 to 50 percent though that is unlikely to happen while moving up in one company."
48?
I have to address this, as you surely are wondering, why does finding the work you love take exactly "48 Days"? Miller explains that 40 days is a sacred time-span, and to this he adds eight "free days in the process to create your own plan". I can't decide whether this is blasphemous or just really hokey--to Christianize your book with an overused `sacred' numeric, and then casually change it. Still, it's certainly better than other possible titles: Every Worker's Battle, The Work Factor, Loving your Work too Much, and Work is Not that into You Either.
Despite the title, the book reads and flows well. It takes the lecture, vignette, lecture, vignette, lecture, vignette approach--which works--and most of the stories are really quite good. A few are perfectly cliché, of course. For those who haven't heard, if you help a struggling butterfly out of its cocoon, it will die. It needs to do that on its own. The same applies to hatching birds.
There are 4 Things you Need to Know
Often books are published that would make a good book chapter--the 4 points the author drones on about can be summarized in a couple hundred words. One of the best things about 48 Days is as soon as you think you know everything Miller is going to write, he introduces something else. For example, all this came from the second-half of the book:
* Fewer than 1% of job seekers find work by responding to an internet ad
* During an interview, your answer to any question should be no longer than 60 seconds
* The best times to have an interview are Tues-Thurs between 8-10am
* 2,322 of 2,756 managers rank enthusiasm as #1 in what they want in applicants
* Today people are paid for their productivity, not their time, not their seniority
* IQ contributes only about 20% to the factors that predict success
* 69% of businesses today cost less than $10,000 to start; and 24% cost $0
* The most successful people got there not by being in the most lucrative industry, but by doing work they loved
A Brick in the Wall
Finally, Miller reminds the reader that work is a part of life, it's not life itself. Don't sacrifice your family, community, church, recreation, or personal development for a job. He writes good advice I should take myself: "if you are working more than 45 to 50 hours a week in your job, you are limiting success in some other areas of your life. Don't expect all your fulfillment, value, and meaning to com from the work you do."
He also writes we should work out 4-5 times a week. This being said, I'm late for the gym...
Average customer rating:
- Excellent Life Management Book
- A Lifetime Guide
- What's important in your life?
- great getting it together tool
- Good Book
|
First Things First: To Live, to Love, to Learn, to Leave a Legacy
Stephen R. Covey ,
A. Roger Merrill , and
Rebecca R. Merrill
Manufacturer: Free Press
ProductGroup: Book
Binding: Paperback
 Time Management
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Leadership
| Management & Leadership
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Management
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General
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Personal Transformation
| Self-Help
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| Self-Help
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| Covey, Stephen R.
| Authors, A-Z
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Paperback
| Covey, Stephen R.
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Accessories:
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RESPeRATE Blood Pressure Lowering Device
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Airborne Effervescent Health Formula, Original Orange, 10 Tablets (Pack of 3)
ASIN: 0684802031 |
Amazon.com
What are the most important things in your life? Do they get as much care, emphasis, and time as you'd like to give them? Far from the traditional "be-more-efficient" time-management book with shortcut techniques, First Things First shows you how to look at your use of time totally differently. Using this book will help you create balance between your personal and professional responsibilities by putting first things first and acting on them. Covey teaches an organizing process that helps you categorize tasks so you focus on what is important, not merely what is urgent. First you divide tasks into these quadrants:
- Important and Urgent (crises, deadline-driven projects)
- Important, Not Urgent (preparation, prevention, planning, relationships)
- Urgent, Not Important (interruptions, many pressing matters)
- Not Urgent, Not Important (trivia, time wasters)
Most people spend most of their time in quadrants 1 and 3, while quadrant 2 is where quality happens. "Doing more things faster is no substitute for doing the right things," says Covey. He points you toward the real human needs--"to live, to love, to learn, to leave a legacy"--and how to balance your time to achieve a meaningful life, not just get things done. --Joan Price
Book Description
I'm getting more done in less time, but where are the rich relationships, the inner peace, the balance, the confidence that I'm doing what matters most and doing it well?
Does this nagging question haunt you, even when you feel you are being your most efficient? If so, First Things First can help you understand why so often our first things aren't first. Rather than offering you another clock, First Things First provides you with a compass, because where you're headed is more important than how fast you're going.
Customer Reviews:
Excellent Life Management Book.......2007-06-22
I read the 7 habits of Highly Effective people a few years ago and was very inspired at that time to take more control of my life and try and implement the habits into my daily life. In particular, i really found the third habit on time management useful and could see the benefit. However, at that time i did not put the habits into effect in any real way.
Then recently, i discovered this book again which mainly deals with the third habit and some of the second habit and found that i was now ready to not only read about it but to actually start doing it by using the tools and techinques outlined to take control of my life and focus on the things that really mattered.
It may seem simple but starting with a vision of my life and then writing out my goals for incorporation into my monthly, weekly and daily planning has alreaady had a tremendous effect on my life and i find that i am scheduling important things in my life such as meditation and exercise and doing these which is giving me a more balanced work life balance. I also find it very effective for my job in which i am now scheduling important activites into my calender and doing them rather than just reacting to the urgent day to day requests at the expense of these more important long term activities.
A Lifetime Guide.......2007-02-05
I have bought this book for four years, read over it for many times.
If I can only take one book with me to another world, I will take this one. It is a good guide to how to live for a lifetime.
It begins with the foundamental principles, then gradually teachs you how to live a better life based on those principles. Every sentence is a sentence of truth. Everytime I have setback, I go back to this book; and everytime, I find that I have violated a principle.
Over four years, I become a different person.
What's important in your life?.......2007-01-23
What's important in your life? What do you really want to accomplish? What do you want to see completed at the end of the day, at the end of the week, at the end of the month, at the end of the year, and, ultimately, what do you want to have accomplished by the end of your life?
Getting things in line in your life, learning to set priorities, not just for money, purchases, and trivial things, but for more important things. How about family, relationships, and career?
great getting it together tool.......2007-01-18
I purchased this book as a Christmas gift for someone special who told me since reading the book he has been able to adapt a positive change in his busy and hetic life in a very positive way. He has been able to put in priority and balance the pressures, responsibilities, expetations of both his personal and business life,
Good Book.......2006-12-06
I bought this book because I needed some guidance to start putting things back in order in my life. Eventhough it focus on business and work, it provides some helpful hints to apply on you personal life.
Amazon.com
Is love really all you need? Tim Sanders, director of Yahoo's in-house think tank, believes love is the crucial element in the search for personal and professional success. In Love Is the Killer App he explains why. Sander's advice is to be a "lovecat," which despite the cutesy moniker is his sincere and surprisingly practical prescription for advancement both inside and outside the office. It starts with amassing as much usable knowledge as possible, which he explains can be done by religiously carving out time to read and then poring through as many cutting-edge books in your field as possible. It follows with an emphasis on networking to the extreme. Sanders offers concrete suggestions, from compiling a super list of contacts to ensuring all are regularly stored in an always-accessible format. And he concludes by advocating a true mindset of compassion, which he says involves sharing this knowledge with those contacts and ultimately helping anyone who in one way or another may ultimately help you. Through identifiable anecdotes and specific recommendations, the book promotes an undeniably feasible yet decidedly offbeat program that has worked for the author and could prove equally favorable for others who apply it. --Howard Rothman
Book Description
Are you wondering what the next killer app will be? Do you want to know how you can maintain and add to your value during these rapidly changing times? Are you wondering how the word love can even be used in the context of business?
Instead of wondering, read this book and find out how to become a lovecat—a nice, smart person who succeeds in business and in life.
How do you become a lovecat? By sharing your intangibles. By that I mean:
Your knowledge: everything that comes from all the books that I’ll encourage you to devour.
Your network: the collection of friends and contacts you now have, which I’ll teach you how to grow and nurture.
Your compassion: that human warmth you already possess—in these pages I’ll convince you that you can show it freely at the office.
What happens when you do all this?
* You become a rich source of information to all around you.
* You are seen as a person with valuable insight.
* You are perceived as generous to a fault, producing surprise and delight.
* You double your business intelligence in one year.
* You triple your network of personal relationships in two years.
* You quadruple the number of colleagues in your life who love you like family.
In short, you become one of those amazing, outstanding people to whom everyone turns, who leads rather than follows, who never runs out of ideas, contacts, or friendship.
Here’s the real scoop: Nice guys don’t finish last. They rule!
From the Hardcover edition.
Customer Reviews:
Business success strategies to win in any economy.......2007-10-24
Tim Sanders is a remarkable communicator, because he quickly maps out the systematic approach needed to maintain long term business success in this short book. Regretfully, even though I was told that it was life-changing years ago, I still didn't understand the title enough to make the connection with love to business success.
Then thankfully I had a chance to talk to Tim personally after a conference in Atlanta where he explained the concepts. I couldn't wait to read the book and then to recommend it to the business leaders that I have the honor of coaching to achieve greater results! His bonus training on how to gain full comprehension from the books you read is easy to apply as are the other coaching techinques that he weaves into the pages of this classic business tool that will work in any economy. This is essential reading if you want to maintain clients for life.
Dale Carnegie for Our Generation.......2007-09-21
Tim Sanders' does an outstanding job of articulating an approach to business excellence that resonates with those of us that don't subscribe to the "kill or be killed", mercenary school of business. Love is the Killer App presents a cogent argument for adopting his positive principles of engagement. His approach of delivering value in a personal way and operating from an "abundance perspective" as opposed looking at business as a win-lose proposition is refreshing. Being a Lovecat is fun, sustainable and in the end more profitable.
Biz love for today's workforce... count me in!.......2007-09-17
This book works directly with anyone trying to differentiate themselves in the workforce today. Relevant to anyone who wants to enjoy their life and their job more, this book really shows how the "nice guy" can succeed and actually finish first. Great quick read that will benefit anyone.
Outstanding.......2007-08-30
This book is the best!
It is one of the most useful and inspiring books I ever read!!!
It tells you how to spread love throughout the cold, unfeeling corporate world of one line emails and cubicle prisons.
The value of intangibles.......2007-07-21
This book is a treatise on the value of intangibles in business: value of knowledge, compassion, and networks. Describing himself as a 'lovecat', Tim Sanders strongly encourages establishing a solid book-reading habit, a habit for compassion towards your 'bizmates', and an open Rolodex. In the end, it comes down to building a valuable personal brand: treat everyone with respect, you never know what the future holds. If you're already convinced of the value of reading and networks, you might want to look at something else on the bookshelf, and if not, it will be a good investment of your time.
Amazon.com
In What Clients Love, marketing maven Harry Beckwith offers valuable lessons about capturing and keeping clients. (As Beckwith puts it, "Competence gets firms into the game that relationships win.") Using snappy examples from Absolut Vodka, Kinko's, Starbucks, and Ian Schrager's boutique hotels, he organizes his advice by describing four significant social trends that shape client needs and loyalty. Beckwith's strategies for coping with information overload focus on getting to the point--using a shorter sell and fewer superlatives. He makes a clever and convincing case for giving both testimonials and blurbs the death penalty. He details the decline of client trust with a plan to eliminate cold calls, dress for success, and a spot-on critique of PowerPoint ("Lincoln had no slides at Gettysburg.") Other chapters explore the limits of the Internet and offer nongimmicky ideas about creating a brand, including 20 questions for choosing a name for your business.
Beckwith's advice is fresh, funny, and strategic. He is a master of anecdote and metaphor whose examples range from television's Sex and the City to nihilistic philosopher Nietzsche. Yet the book's clarity is sometimes undermined by its too clever formatting. It's best to enjoy its wisdom one chapter at a time, over coffee. Consider it the caffeine in your cup. --Barbara Mackoff
Book Description
In What Clients Love, marketing maven Harry Beckwith offers valuable lessons about capturing and keeping clients. (As Beckwith puts it, "Competence gets firms into the game that relationships win.") Using snappy examples from Absolut Vodka, Kinko's, Starbucks, and Ian Schrager's boutique hotels, he organizes his advice by describing four significant social trends that shape client needs and loyalty. Beckwith's strategies for coping with information overload focus on getting to the point--using a shorter sell and fewer superlatives. He makes a clever and convincing case for giving both testimonials and blurbs the death penalty. He details the decline of client trust with a plan to eliminate cold calls, dress for success, and a spot-on critique of PowerPoint ("Lincoln had no slides at Gettysburg.") Other chapters explore the limits of the Internet and offer nongimmicky ideas about creating a brand, including 20 questions for choosing a name for your business. Beckwith's advice is fresh, funny, and strategic. He is a master of anecdote and metaphor whose examples range from television's Sex and the City to nihilistic philosopher Nietzsche. Yet the book's clarity is sometimes undermined by its too clever formatting. It's best to enjoy its wisdom one chapter at a time, over coffee. Consider it the caffeine in your cup. --Barbara Mackoff
Download Description
In WHAT CLIENTS LOVE, Harry Beckwith once again discusses effective business tactics with the practical, down-to-earth style that has made him a bestselling author and trusted marketing expert.Beckwith explains the sheer simplicity of a marketing plan-how to find your company's position, how to define a brand, and how to manage that brand so it has its full and overwhelming impact. With sections such as "Thinking and Planning," "Communicating," and "Serving the Client," Beckwith shows how effective marketers need to be brief, succinct and "cut to the close." WHAT CLIENTS LOVE also reveals the very nature of a service-and why the phrase "pushing the product" itself begins to suggest why this more aggressive approach fails, since you cannot ""push" a relationship, as people know from their failed attempts to do so in non-business relationships.
Customer Reviews:
Insightful.......2007-06-04
This is the most insightful and analytical book about business I have ever read. You don't need to be an MBA to understand and benefit from the well-thought-out and plainly presented message. Anyone who sells goods or services to the public will benefit greatly from this cogent take on the nuts and bolts behind pleasing clients.
A real joy on multiple levels.......2007-04-26
I first read this book shortly after it was published. I just finished my third reading. Each time it gets better.
The book follows the typical Beckwith format. Short, one or two page lessons. You can jump in anywhere in the book ... read for very short periods of time or read for long pleasurable periods. It is well written and contains some of the most succinct lessons on branding, marketing, selling, client attraction and retention that you will find anywhere.
It is not a book to be read once and put on the shelf. You will gain the most value if you revisit it periodically. The lessons are so short and to the point, there is no way you could retain all the information in one reading. You need repeated exposure to the information in this book.
Some of the more valuable lessons are:
A wealth of information creates a poverty of attention. The more there is to hear, the less we listen.
We are drowning in information and screaming for knowledge.
Growing complexity makes us covet the simple.
Say little - a simple point penetrates.
Clarity is expertise.
We are generally more persuaded by the reasons we discover ourselves than those given to us.
Four rules for choosing clients.
Trust your instincts. If something feels wrong, it will be. Bad clients don't produce minimal results, they produce losses. If a prospect is more interested in cost, you will never be happy and always be vulnerable. You cannot cut a bad deal with a good person or a good deal with a bad person.
Throughout the book, Beckwith cites many books that are well worth reading. At the end of the book is a great appendix that in itself is worth the price of the book.
Well worth reading.
Extremely helpful.......2007-01-18
I'm new to sales, so I'm no expert; but this book seemed perfect. I've listened to it twice and intend to do so a few more times. It's all about putting yourself in your client's place and acting with passion based on belief and purpose. There are also lots of good practical suggestions from how to dress to naming your business.
Well Worth the Money.......2006-12-04
As with most of my reviews, I try to balance the content being provided with the money being invested. This book is a good investment. Lot's of great ideas on how to deal with your customers. Includes good ideas on structuring and operating your business so people will want to be your customers. It also scrutinizes and criticizes many cherished concepts about marketing and tells why these concepts are no longer working. If you are a business owner, manager, or employee, you need to read this book.
Every sales person should read this book.......2006-08-15
Another great book by Harry Beckwith. Three of my favorite pages: "What the best salespeople sell (in order)" and "What ordinary sales people sell (in order)" and "Why hard selling has gotten harder." This is an easy-to-read book with short chapters. A great writing style.
Ann Barr, author of How to Win the Sale and Keep the Customer
Average customer rating:
- Handbook of Customer Loyalty
- Tell Everyone You Know
- Awsome Read!!!
- This will keep you on your toes
- Customer service....who really can define it?
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Jeffrey Gitomer
Manufacturer: Bard Press
ProductGroup: Book
Binding: Hardcover
General
| Business & Investing
| Subjects
| Books
Customer Service
| Industries & Professions
| Business & Investing
| Subjects
| Books
Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
Advertising
| Marketing & Sales
| Business & Investing
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Little Red Book of Selling: 12.5 Principles of Sales Greatness
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Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
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Little Green Book of Getting Your Way: How to Speak, Write, Present, Persuade, Influence, and Sell Your Point of View to Others (Jeffrey Gitomer's Little Books)
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Little Black Book of Connections: 6.5 Assets for Networking Your Way to Rich Relationships
ASIN: 188516730X |
Amazon.com
To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent of your customers are mad and they're telling everyone. And 97.5 percent of your customers will shop anyplace the next time they go to market for your product or service." Based on a philosophy that's been developed through his syndicated business columns and the more than 150 seminars that he gives each year to companies such as Radisson, Sony, NationsBank, and Time Warner Cable, the book outlines his formula for making customers so faithful they "will fight before they switch--and they will proactively refer people to buy from you." Regularly employing oversized type in screaming bold fonts to grab the reader's attention, Gitomer breathlessly recounts his start-to-finish approach to becoming "memorable" to consumers along with illustrative tales of his own encounters with particularly egregious examples of poor service. All of this is bolstered by an ongoing sampling of his inspirational quips and a variety of self-evaluating quizzes designed to pinpoint individual strengths and weaknesses. Take a deep breath, read it straight through, and prepare to delight thy customer! --Howard Rothman
Book Description
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
Customer Reviews:
Handbook of Customer Loyalty.......2007-10-08
The title of this book could easily be, "The Handbook of Customer Loyalty." This book is outstanding. The author has successfully dissected every aspect of business life and addressed how each affects customer loyalty. Gitomer provides numerous good and bad examples for each segment as well as numerous bullet points to consider. In addition, there are a number of self-evaluation tests to indicate areas of personal improvement. I consider this book more of an invaluable resource than a book to read and put on my bookshelf. Not only have I read this book twice, but I plan on reviewing it semi-annually to make sure I am on track with what must be hundreds of directly applicable examples, suggestions and guidelines. It would be impossible to read this book without realizing dozens of methods to improve your own business relationships.
Tell Everyone You Know.......2007-05-30
Easy read, great information. Solid tips. Relates to all sales jobs, and All Sales associates who "want" to succeed, will get it!
Awsome Read!!!.......2007-05-26
I was able to apply some of his ideas on the very next customer that came into my store! This is a MUST READ for the way a customer service employee (or boss) should treat every customer - whether on-line or in-person. This should be required reading in every business class in the country.
This will keep you on your toes.......2007-02-20
Just a fabulous book about customer service. Fun, practical and inspiring to say the least. I email some of the best ideas out to our team every day. I am really enjoying this book!
Customer service....who really can define it?.......2007-01-19
This book is very easy to read. I personally read it in less than 1 week because all the recomendations and practical advices of Gitomer really are sense common and any organization would have a tremendous benefit if do apply at least the 40% of the customer service rules listed by this book. Also offers information about why the customer satisfaction is the lowest level for a long term relationship and why a loyal customer should be the goal to get for any person involved in the sales and marketing world. Highly recommended.
Book Description
"The more I read the Bible, the more evident it becomes that everything I have ever taught or written about effective leadership over the past 25 years, Jesus did to perfection. He is simply the greatest leadership role model of all time." Ken Blanchard
Effective leadership-whether on the job, in the community, at church or in the home-starts on the inside. Before you can hope to lead anyone else, you have to know who you are. Every leader must answer two critical questions:
Whose are you going to be? Who are you going to be? One deals with your relationship to Christ. The other with your life purpose.
With simple yet profound principles from the life of Jesus, and dozens of stories and leadership examples from his life experiences, veteran author, speaker and leadership expert Ken Blanchard, guides readers through the process of discovering how to lead like Jesus. It really could be described as the process of aligning two internal domains-the heart and the head-and two external domains, the
hands and the
habits. These four dimensions of leadership form the outline for this very practical and transformational book.
Customer Reviews:
Lead Like Jesus.......2007-10-17
Great book that is easy to read and well organized. Deals with the fundementals such as motive and perspective, and is very effective.
Lead Like Jesus to become a Level 5 Leader.......2007-08-02
Excellent book. One of my "a-ha!" moments was realizing that Jesus is a Level 5 Leader. In Good to Great: Why Some Companies Make the Leap... and Others Don't, Jim Collins explains that companies making the leap from good to great had Level 5 leaders in key positions, including the CEO, at the time of transition. He describes a Level 5 leader as a paradox of someone having great personal humility and professional will, having more ambition for the company/team than for themselves, and someone having an unwaivering resolve to do whatever must be done no matter how difficult.
A CEO describing herself as one with big ambition, ego, and drive asked Jim if you can learn to become a Level 5 Leader. He said that the data did not point to anything specific, so those aspiring to reach Level 5 should focus on the other discovered disciplines of becoming a good to great company.
I find Lead Like Jesus answers the question. Among other things it is a wonderful manual for becoming a Level 5 Leader.
Lead Like Jesus.......2007-07-09
This is a great guide for leaders of all forms. Definitely makes you take a closer look at the way you lead and the way you live. As I work to follow the ideas in this book, I find that I am a happier supervisor.
Lead Like Jesus by Blanchard.......2006-07-22
The author defines leadership as influence in a positive or negative direction. Given this definition, Jesus was the greatest
leader of all time. He was firmly grounded in the Rabinical
Judaism of the time. With this background, He took the fledging
Christian community on a Transformational Journey culminating in
His own crucifixion and a fantastic earthquake conincidental with
the Death and Resurrection. The author reminds us that the
ultimate leader serves the community first and not himself/herself.
Leadership comes from a variety of personal sources. i.e.
- the heart is the center of the leadership thrust
- the head formulates strategies and movement forward
- the hands relate to crafting specific actions
- the habits relate to consistency/predictability of actions
Blanchard presents the contrast between the serving leader
and the self-serving leader. The serving leader actively
engages in acts on behalf of the community while the self-serving
leader benefits himself mainly. In providing service, the serving
leader implements specific plans to move the community forward.
This was done very skillfully by Christ in His own time.
Excellent.......2006-06-29
If you want to get a clear prespective on how to relate and treat others and desire personal growth this is the book.
Book Description
After 3 years of success with The Complete James Bond Lifestyle Seminar and audio-book, author and speaker Paul Kyriazi has put the entire seminar down in book form.
If you couldn't get to one of his 4-hour seminars, here it is in a 5x8 261-page book. All organized in easy to find chapters and sub-headings. From Money, to the Ultimate Secret of Women. Easily seven times the material of the successful audio-book, How To Live The James Bond Lifestyle.
Learn how to turn your fantasies into reality. Learn how to not just look cool in a casino or checking into a resort hotel, but how to be cool, as cool as James Bond.
This Complete Seminar Book won't make you 007, it will make you YOU, the real you, the individuality that is you. A you that will enjoy the style, confidence, and the resort experiences of James Bond. A you that will continue your education and make thing happen in your life. To not dream it, but be it. After all, you're on the planet too. Why should James Bond have all the fun?
Chapters include: Re-invent Yourself, Your Appearance, Your Bond Car, Bond Girls, Exotic Hotels, Casino Gambling, Your Mission, Upgrading Your Image, The Greatest Adventure, and The Ultimate Secret of Women.
Get it today for yourself and then pass it on to someone that is important to you, to help him go after his dreams and get his piece of the James Bond Lifestyle.
Customer Reviews:
Two thumbs up !!!.......2007-07-17
If you want to improve your lifestyle, you need this book.
If you want self-improvement, you need this book.
If you want to gain a happier life, you need this book.
The book is a step-by-step guildline to improve your LIFE. It is practical and easy to follow. It really works.
Thanks Mr. Kyriazi, you wrote a great book.
Smart, Original, and Useful!.......2007-07-03
You'd expect this to be a joke, but Kyriazi takes his Bond very seriously. This is an amazing book, one that gets you excited just thinking of all the possibilities that the techniques could open up for you. Highly recommended!
I'm not Bond, but I'm improving........2007-03-09
Kyrazi's Bond seminar book offers a lot of good, practical advice that, upon first glance, seems like a no-brainer. But just the fact that one has purchased this book shows that he or she is motivated to improve his or her lifestyle, and the advice offered in this title becomes more realistic and attainable than it was before with that first step.
Although the text is not the great American novel by any stretch of the imagination, and I would go so far as to say that it is poorly written as far as books are concerned, this is not the point of the book; nor is it the point of the book to turn someone into James Bond or even to get someone to accomplish all of the things suggested therein (you have to be able to pick and choose things that are relevant to your life, personally, as we are all unique individuals). The book is, however, meant to help someone achieve his or her maximum potential as a unique human being, and this is what Paul Kyriazi does extremely well in the book. I have seen immediate results, and I haven't looked back since. The only place to go is up.
Bond by osmosis.......2007-01-22
I hadn't expected a curious thing that happened while reading "The Complete James Bond Lifestyle Seminar" book: I was already doing a lot of what I found there. But I'm in my early 40's and I've been watching and rewatching the Bond films for most of my conscious life (I'm currently rereading all of the novels and just finished Andrew Lycett's wonderful bio of Ian Fleming), so it stands to reason that something had to rub off.
But if you're in your 20's or 30's, I'm sure you'll pick up a lot of very helpful tips about the style of your new cool life. The author doesn't limit his seminar to 007 but also includes very cool and swingin' insights from Bond's American cousins--Frank Sinatra and the Rat Pack.
I have to disagree with the author on page 217. He writes, "I've never seen Bond running out the door yelling, 'I'm late. I'll never make it.'" The section is called "Be Early." Good advice. And it's true that we've never seen Bond rush out late...but that doesn't mean he's always on time either. In THUNDERBALL, M chides him in front of the other double-O's with, "Now that we're all here!" And how many films have shown a flustered Moneypenny trying to track him down?
He might be late once in a while...he just doesn't get excited about it, even if the world hangs in the balance.
But that's a quibble, along with typos and the first half of the book mentioning "Blowfeld" instead of "Blofeld" (it's corrected in the second half).
So with tongue firmly planted in cheek and open to improving your coolness, you'll have a good time reading through this seminar for tips. I did.
Starting a New Lifestyle.......2007-01-16
Fantastic read, Paul Kyriazi has something to offer everyone. I must admit, that I did not expect as much from this seminar as I recieved. This seminar serves as a road map to success, for the young man just starting out, or the older man preparing for a fresh new start. Insightful and witty, can't wait for the cd collection.
Books:
- Manufacturing the Future: A History of Western Electric
- Marketing Management (12th Edition) (Marketing Management)
- Mentor Manager, Mentor Parent: How to Develop Responsible People and Build Successful Relationships at Work and at Home
- Moon in a Dewdrop: Writings of Zen Master Dogen
- Napoleon Hill's A Year of Growing Rich: 52 Steps to Achieving Life's Rewards
- New Business Ventures And The Entrepreneur
- Norman Vincent Peale: Three Complete Books: The Power of Positive Thinking; The Positive Principle Today; Enthusiasm Makes the Difference
- Opening a Restaurant or Other Food Business Starter Kit: How to Prepare a Restaurant Business Plan and Feasibility Study
- Organizing from the Inside Out, second edition: The Foolproof System For Organizing Your Home, Your Office and Your Life
- PATH, THE: CREATING YOUR MISSION STATEMENT FOR WORK AND FOR LIFE
Books Index
Books Home
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- Energy, the State, and the Market: British Energy Policy since 1979
- Harvesting Nature's Bounty, Second Edition
Love It, Don't Leave It: 26 Ways to Get What You Want at Work
The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It's Too Late
1001 Ways to Reward Employees
Keeping the People Who Keep You in Business: 24 Ways to Hang on to Your Most Valuable Talent
The Deadly Sins of Employee Retention
