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Journey to the Emerald City: Achieve A Competitive Edge by Creating A Culture of Accountability
Roger Connors , and Tom Smith Manufacturer: Prentice Hall Press ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0735200521 |
Amazon.com
Taking inspiration from The Wizard of Oz, international management consultants Roger Connors and Tom Smith have adapted the underlying framework of one of the world's most famous morality plays to propose a better way of doing business. In their first book, The Oz Principle, they described the potential benefits of a related structure of corporate unification and discussed its long-range ramifications for organizational improvement. In their new effort, Journey to the Emerald City: Achieve a Competitive Edge by Creating a Culture of Accountability, they articulate a step-by-step plan for accelerating its development. The obstacle-strewn path negotiated by the story's legendary characters helped create an "understanding of what was needed in order to achieve the goals of each person on the team," write Connors and Smith. "Yet, the journey not only led to personal insight about what needed to change, but also a collective insight about how the team needed to think and act as a whole in order to get where they were going." Accordingly, the authors present a Yellow Brick Road-map here for altering behavioral patterns of employees and managers to get them working together more effectively to achieve superior results. --Howard RothmanBook Description
A concise model for creating and sustaining a culture of accountability at all levels of the organization.In Journey to the Emerald City, Connors and Smith build on the tremendous success of The Oz Principle, Roger Connors and Tom Smith now show companies how they can change their corporate culture to create the " culture of accountability" which has proven to be the linchpin of a successful organization , in which every worker is a leader and everyone is empowered.
The Emerald City is the ultimate organizational destination, a place where people focus on what they can do, not on what they can't, and where they look for solutions rather than offering excuses. Connors and Smith take readers step by step on the journey through the critical cultural levers of management alignment, ownership, feedback, joint accountability and coaching. They also examine how to stay "above the line" to nurture the new climate and reinforce positive change. No organization can get to the Emerald City overnight, but they can hasten the trip with the tools and techniques presented in this book.
Customer Reviews:
Long Term Success Must Read.......2004-03-14
Following the metaphor developed in their best-selling book, The Oz Principle, Connors and Smith dive into the core issue surrounding the achievement of results in organizations...the company's culture. Simply put, the culture of the organization actually determines the results the company will achieve. Connors and Smith clearly let us know that the company culture is how the company both thinks and acts.
As readers of The Oz Principle found, the answers to the problems that plague most of us are most often found within ourselves. Journey To The Emerald City picks up where Oz left off. This is a step-by-step guide to first understanding your current culture and then defining what it needs to become in order to attain and even exceed your expected levels of achievement.
As a former TEC Chair, I had the privilege of working intimately with CEO's and Presidents of companies ranging in revenue from just under $2M to over $60M. One of the hardest steps any of these successful leaders had to take was creating a Culture of Accountability within their organizations. The reason for the challenge was painfully clear, most leaders do not know how to create a culture of accountability, let alone really understand what such a culture looks and acts like. More and more senior leadership teams are searching for the "magic program" to make people "more accountable." Happily, Journey provides just that program, but it isn't magic. It's practical and simple to understand. It's implementable, right now. It doesn't require any special training to understand, and in the face of potential return on investment of time, it stands head and shoulders above all other ideas on the subject.
In Journey, you will find a model called "The Results Pyramid." To borrow a phrase, this model is profoundly simple and simply profound. Readers will find their thoughts leading to circumstances and situations that exemplify and validate the model without effort. The beauty of the model is that it helps leaders define their business case for change, as well as defining the path along which the organization must be aligned in order to achieve success.
Readers are introduced (or reintroduced for readers of Oz) to the best practices that actually define "The Steps to Accountability," See It, Own It, Solve It and Do It. It is these best practices that, when applied and practiced within an organization, will lead to success. Connors and Smith clearly define the path and the processes necessary to change an organizational culture.
The final section of the book deals with accelerating the culture change within the organization. It's no secret that certain activities will impede and others will accelerate any change. Connors and Smith promote the use of what they call, "Focused Feedback" to accelerate and achieve the desired changes. Leadership is the key and the entire organization needs to be enrolled.
In making my decision to delve into this book, several things are worthy of note. First, as I mentioned, I have dealt with senior leadership for several years and believe they know they don't have all the answers. I wanted to have another tool to give them. Second, I read a review by someone who was frustrated with the book because he felt it was merely a promotional piece for the authors to sell their consulting services. This intrigued me because I have yet to meet an author of business and leadership books (myself included) who didn't want to be contacted by their readers and hopefully create some business relationship between these readers and themselves.
Lastly, I read The Oz Principle when it was first published in 1994. I have yet to find another business book that created as deep a feeling about "the right thing to do" as Oz did for me. Journey To The Emerald City runs a very close second. Having been exposed to authors writing about accountability from T.J. Rodgers to Jack Welsh and back to Andrew Grove and the Marines and our service academies, I understand the subject quite well (both as a service academy graduate and as a consultant). This book is a must in today's business environment. The stories support and motivate. The process is direct and clearly defined.
If you have the least concern for how to evolve, grow and define your company's future success, Journey To The Emerald City is required reading.
Gain a competitive Edge.......2004-03-13
David Mathisen
Sr. Vice President & General Manager
Orbital Transportation Management Systems
Good Content, Don't Need Toto.......2003-03-16
I will admit to being put off by the title and the cover. Wizard of Oz? Dorothy and her red shoes? The Cowardly Lion? Do I have time for fables and games? There are some mentions of Frank Baum's classic, some quotes, and some relationships like explaining that managers don't have magic. Overall, however, this book is a solid management book on changing organizational culture. And that's a vital issue for a lot of companies today.
The book is organized into three sections whose titles give good insight into the value and flow of the text: Understanding Company Culture, Shifting to a New Culture, and Accelerating Culture Change. The ten chapters explain the concepts and a process for moving forward in an organized, results-oriented fashion. The book is filled with practical approaches that can open a company to achievements that have been trapped inside by a dysfunctional culture. The key is accountability that starts at the top of the organization with an open and complete style of leadership. No games: communication.
The authors show us how to change the way people think and act. They show how to get people involved in a positive way so transformation can occur. Culture change is a journey, a journey that can be taken at an agonizingly slow pace, a normal flow (whatever that is), or moved to a higher level of velocity and enthusiasm. Graphics and an index enhance the book's value, which is far beyond the connection to the Oz story.
You'll learn from consultants who have "been there" and achieved results. The knowledge you gain will enable you to achieve some change in your organization based on what these men have learned and share in this book.
It's to Laugh.......2001-01-30
Unfortunately, this in not the case here. Instead, this is yet another entry in the "book as selling tool" sweepstakes. In this sub-genre of the business book, the book is the foot-in-the-door for selling consulting services. Little more than a powerpoint presentation fleshed out with the usual miscellaneous facts and figures, these books are short on everything but jargon. They offer middle managers cozy, self-evident insights and simplistic advice that most company employees find insulting or at least insipid. (Around our office, the charts in the first chapter that show "non-aligned" and "aligned" processes and goals are considered a fine example of this facile and fallacious sub-genre as they keenly demonstrate the obvious in the most obvious fashion possible.)
Business books are not known for their sense of humor, certainly, because as we all know, business is extraordinarily serious. Yet, lack of wit and self-awareness are not virtures either. Nor is the plodding purposefulness with which the authors describe their "innovative" approach, although again, they are clearly in good company in this genre.
A shame really, especially since clearly the publishers felt strongly enough about the book to spend some extra bucks on shiny green foil on the jacket. Then again, perhaps the title is more apt than I take it to be. Like in the Wizard of Oz, we find there is no wizard behind the flashy curtain and special effects, but rather the usual seller of snake oil.
An Excellent Book!.......2000-04-07
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The Seven Cultures of Capitalism: Value Systems for Creating Wealth in the United States, Japan, Germany, France, Britain, Sweden, and the Netherlands
Charles H. Turner , and Alfons Trompenaars Manufacturer: Currency ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 038542101X Release Date: 1993-06-01 |
Customer Reviews:
Why this book is out of print..........2004-01-05
If you read this book, you would not expect US GDP to outgrow Japanese GDP in real terms EVERY SINGLE YEAR OF THE TEN YEARS SINCE THE BOOK WAS PUBLISHED in 1993, which was exactly what happened. The authors seem to have taken advantage of the alarmist environment of Western management circles at the time to take pot shots at Adam Smith, Michael Porter, business schools, economics, financial analysis, management consultants, lawyers, etc. You would think that the American way of doing business logically, factually, and rationally is inherently flawed. The authors do not take their own prescription to "bring seemingly opposed values into balance", but rather extoll the virtues of the opposing value while dismissing the "Anglo-American" value to obsolescence.
Indeed, it is the convenient neglect of American-style fact-based analysis that may be the fundamental flaw of this book. The authors take very little data to make broad, sweeping conclusions. One laughable passage on page 37 asserted that one reason the Japanese may prefer to locate many of their plants in the South is that Americans there tend to take more time to converse informally before proceeding to business discussions. Never mind right-to-work laws, state economic development incentives, and the opportunity to build on a clean slate in the South -- Japanese motivations can be monolithically explained by culture, if you ask Turner and Trompenaars. (I am certain the Japanese do their fair share of fact-based analysis.)
READ THIS BOOK, but take it with a grain of salt. The study facts and cultural insights are essential, but the authors' larger extrapolations are dangerous and could be discredited by what has transpired since the book was published. Americans can and must benefit by learning from other cultures, adapt their strengths to new environments, and assimilate ideas that might at first be uncomfortable. But do not throw away all Anglo-American values so readily. The irony that this book is out-of-print while "Wealth of Nations" remains after 227 years suggests that Smith's invisible hand exists to strangle those who make feeble arguments against it.
An absolutely fascinating book.......2002-10-12
I found this to be an absolutely fascinating book. I was always aware of the cultural differences between various countries, but this book did an excellent job of defining those differences, and showing how they affect the way that the country does business. If you are interested in any of these seven countries, or interested in international business, then I highly recommend this book to you.
Excellent Resource.......2001-02-11
These pairs are:
Universalism vs. Particularism
Analyzing vs. Integrating
Individualism vs. Communitarianism
Inner-Directed vs. Outer-directed Orientation
Time as Sequence vs. Time as Synchronization
Achieved Status vs. Ascribed Status
Equality vs. Hierarchy
They make the point that capitalism is not a choice for or against but a range of behaviours made up of a multiplicity of choices. Using their grid and research data, they position various countries on this range.
As someone who works and lives in a country where I was not born, I found the book a very useful frame for looking at my adopted work environment.
I really call this 4.5 stars, the -.5 is because sections of it are much more dated than others and there are places where I think the tone of the book is lessened by the authors' temptation to give in and make value judgements.
I wish this weren't out of print!.......1999-04-08
For example, if you are in a situation where you see your friend at fault in a car accident, and you are called upon to testify, what do you do? While Americans tend to value truth-telling over loyalty to friends, Asians tend to value loyalty to friends over truth-telling. Both choices are shocking to the opposite: "How can you lie like that?" vs. "How can you let your friend down like that?"
This book looks at a number of cultures and how they differ. It's a fascinating read, and has changed how I look at the world.
If you work for a multinational then you MUST read this book.......1998-03-15
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Adaptive Enterprise: Creating and Leading Sense-And-Respond Organizations
Stephan H. Haeckel Manufacturer: Harvard Business School Press ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0875848745 |
Amazon.com
In today's fast-changing marketplace, a business can't expect to thrive by just making products and selling them, argues Stephan H. Haeckel in Adaptive Enterprise. "It does not matter how good you are at making widgets if the market for widgets disappears or if your competitors offer dramatically new and improved widgets faster than you can," writes Haeckel, director of strategic studies at IBM's Advanced Business Institute. Instead, for a company to succeed nowadays, says Haeckel, it needs to know how to adapt to customers--even before they themselves know what they want. Haeckel lays out a strategy to create such a "sense-and-respond" approach that will allow companies to move quickly amid change. Among the key steps: companies must use innovative ways to gather information about customer needs. For instance, car manufacturers used video cameras in airport parking lots to discover that people often struggle to lift heavy suitcases over the high lower edges of trunks. In mall parking areas, the cameras revealed that shoppers had nowhere to put soft drinks they just bought. Now, low trunk edges and cupholders are standard features in almost every car. Because "sense-and-respond" is a relatively new business model formulated by Haeckel, the book is heavy on theory and slim on concrete examples. Nevertheless, Adaptive Enterprise has some good ideas for business leaders looking for an edge in a world where rapid change is the norm. --Dan RingBook Description
Unpredictable, discontinuous change is an unavoidable consequence of doing business in the Information Age. Because this intense turbulence demands fast - even instantaneous - response, many large companies are fragmenting themselves into smaller, quick-response units. But in doing so, they relinquish important advantages of scale and scope. Is it possible to have it both ways? Can large, complex firms adapt successfully and systematically to unexpected change?Yes, says Stephan Haeckel, but only if leaders learn how to manage their organizations as adaptive systems. In Adaptive Enterprise, Haeckel updates the concept of the corporation for the Information Age with a radical and comprehensive rethinking of organizational strategy, structure, and leadership. He outlines the new sense-and-respond business model that is helping companies systematically cope with the unexpected.
Haeckel argues that when unpredictability is a given, the only strategy that makes sense is a strategy to become adaptive - to sense early and respond quickly to abrupt changes in individual customer needs. As a result, a firm's operations must be driven by current customer requests - implicit as well as articulated - rather than by plans to make and sell what customers are forecasted to want in the future.
Here, for the first time, is a clear and comprehensive strategy for transforming firms into adaptive systems.
Adaptive Enterprise is both a new way of thinking about business and a handbook for leadership of postindustrial organizations. It maps out, with examples and illustrations, a step-by-step plan that companies can use to transform themselves into a new type of organization - one in which change is not a problem to be solved, but rather an indispensable source of energy, growth, and value.
Customer Reviews:
A new vision.......2007-08-27
Looking for Guidance in eCommerce - its not here.......2000-06-27
Not enough detail to warrant the read or to get a real idea of how you would implement the concepts.
If you are looking for guidance on eCommerce and competing in hyper competition. It is not here.
The Future of Service Industries.......1999-12-22
Paul T. Kidd
Command and control in complex adaptive systems.......1999-12-07
Overtly he argues that the shift from a make-and-sell orientation to a sense-and-respond orientation is a major piece of unfinished business for organisations. The reason that he can argue this is that he 'bundles' the issue of customer responsiveness with the much wider issue of complexity and unpredictability in the environment - in other words, he argues that it is not possible to be truly customer responsive if you do not also recognise complexity in markets.
Beneath this surface argument that the new complexity requires new approaches and its characterisation as a move to 'sense-and-respond', lies the real issue, which is the defence of command-and-control from devolution of control, which the author characterises dismissively as 'communicate-and-hope'. The author develops a framework which is designed to retain the essential features of command-and -control, while building flexibility and responsiveness. He argues that forms of governance that challenge command-and-control have only been effective in smaller and simpler organisations than the giants with which he is primarily concerned. By extension, he argues that they can not work in such organisations.
The core of his prescription is the ability of central management to provide central direction to the organisation by the use of an analogy to 'fly by wire' technology. In other words, he advocates the use of modern technology to keep central management informed of unpredictable change so fast that they can respond appropriately within tight time deadlines. When a 'modular' approach to structuring organisations is added, he argues that they can respond effectively not only to the generality of customers but to particular customers. However, the question of relationships with internal stakeholders - employees - does not figure in his schematic, nor does the issue of external alliances and partnerships. Both (separately and together) challenge the capacity of command and control: it is not just customers and markets.
A book full of really wonderful gems.......1999-11-16
In one sense, there is little that is completely new in this book. But, what a gem, where else have all the essential pieces been put together in such a logical and user friendly fashion?
I note that reviewers have not yet reached the Annexures. Using the "Adaptive Decision Process" resulted in the most exciting and valuable discussion of high level business strategy that I have ever been involved with. Debating with my management team the many strategic choices that were available to us in about 35 areas was a time consuming exercise. It took all of a day! As we progressed we found that we had developed about five possible strategies for the future. We were rather confused as to how we would make the many choices. Then came the enlightenment from modeling the financial impacts of each. We discovered that there were only a few choices that had significant financial impacts. And for once the entire management team was agreed on what these few vital choices involved. Talk about a powerful management process! This very powerful approach is hidden in an Annexure. Readers be warned, there is gold in the pages of this book, but there is so much that it is easy to miss much of it.
Another gem is the Commitment Management Protocol. My dream is to computerise this in such a manner that my email in box becomes my "promise" list showing what I owe to whom when, and what who owes to me when. Performance management becomes quite simple. This is despite the fact that we are now in an era when jobs can no longer be planned, scheduled and delivered according to schedule because those troublesome folk, our customers, do not want the standard services or products our assembly lines are designed to deliver. They want something almost unique to them.
The idea of "negotiating" conditions of satisfaction makes so much sense that I cannot believe it has taken so long for someone to write about it.
My congratulations to Steve Haeckel on a great addition to "wisdom literature".
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Creating Capitalism: Joint-Stock Enterprise in British Politics and Culture, 1800-1870 (Royal Historical Society Studies in History New Series)
James Taylor Manufacturer: Royal Historical Society ProductGroup: Book Binding: Hardcover ASIN: 0861932846 |
Book Description
The emergence of the joint-stock company in nineteenth-century Britain was a culture shock for many Victorians. Though the home of the industrial revolution, the nation's economy was dominated by the private partnership, seen as the most efficient as well as the most ethical form of business organisation. The large, impersonal company and the rampant speculation it was thought to encourage were viewed with suspicion and downright hostility. This book argues that the existing historiography understates society's resistance to joint-stock enterprise, employing an eclectic range of sources, from newspapers and parliamentary papers to cartoons, novels and plays, to unearth this forgotten economic debate. It explores how the legal system was gradually restructured to facilitate joint-stock enterprise, a process culminating in the limited liability legislation of the mid-1850s. This has typically been interpreted as evidence for the emergence of new, positive attitudes to speculation and economic growth, but the book demonstrates how traditional outlooks continued to influence legislation, and the way in which economic reforms were driven by political agendas. It shows how debates on the economic culture of nineteenth-century Britain are strikingly relevant to current questions over the ethics of multinational corporations. JAMES TAYLOR is Lecturer in British History at Lancaster University.
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Creating a culture of entrepreneurship: why are business incubators such an important element of our economic-development agenda?(Viewpoint): An article from: Indiana Business Magazine
Adam W. Herbert Manufacturer: Curtis Magazine Group, Inc. ProductGroup: Book Binding: Digital ASIN: B0008204UQ Release Date: 2005-07-31 |
Book Description
This digital document is an article from Indiana Business Magazine, published by Curtis Magazine Group, Inc. on January 1, 2004. The length of the article is 486 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
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Creating a culture within an organization helps retain employees. (Northern Ontario Business Awards).(Brief Article): An article from: Northern Ontario Business
Sari Huhtala Manufacturer: Laurentian Business Publishing, Inc. ProductGroup: Book Binding: Digital ASIN: B0008INU9C Release Date: 2005-07-28 |
Book Description
This digital document is an article from Northern Ontario Business, published by Laurentian Business Publishing, Inc. on November 1, 2001. The length of the article is 564 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
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Creating a Market-Sensitive Culture: Anticipate Change, ACT Fast, Do It Today (Millennium Manager)
Andrew Bruce , and Ken Langdon Manufacturer: Trans-Atlantic Publications ProductGroup: Book Binding: Paperback ASIN: 0273626310 |
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Creating an Enterprise Culture
Elizabeth Mouland , and Michael Nowlan Manufacturer: Breakwater Books Ltd ProductGroup: Book Binding: Paperback ASIN: 1550810847 |
Book Description
This resource is highly acclaimed by educators and popular among students of the high school level. It is a flexible text, adaptable and culturally relevant for the Atlantic region focusing on issues concerning all groups and using case studies to encourage student learning and interaction.
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The three "D's" in creating a culture of innovation.(From the Dean) : An article from: Ivey Business Journal Online
Carol Stephenson Manufacturer: Thomson Gale ProductGroup: Book Binding: Digital ASIN: B000EXZC5G Release Date: 2006-03-09 |
Book Description
This digital document is an article from Ivey Business Journal Online, published by Thomson Gale on January 1, 2006. The length of the article is 652 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
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Transitioning to Agility: Creating the 21st Century Enterprise
Alvin O. Gunneson Manufacturer: Prentice Hall PTR ProductGroup: Book Binding: Hardcover ASIN: 0201634961 |
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