Book Description
Here's a basic primer for business solutions using a performance approach that gives you practical insights from expert practitioners. Learn how the Human Performance Improvement (HPI) process works in the real world and how to conduct performance, gap, and cause analysis. Explore key types of interventions including structure/process and knowledge.
Customer Reviews:
HPI essentials review.......2007-05-13
The text is good as an overview, and provides specifics regarding HPI, but it does not go enough in depth. It is a good resource for bullet points of things that should be done and why.
Great overview of HPI.......2005-10-24
This is a great asset to my collection of HPI books. This one gives a great overview of the process and some simple illustrations on how to implement. Very simple to read and understand. Great book to simplify the whole HPI process!
Indispensable introduction to HPI.......2004-05-29
George Piskurich has done an excellent job of collecting some of the best names in the industry to introduce the various concepts associated with Human Performance Improvement (or Technology). As the sub-title suggests; this is a "bottom-line primer on HPI" and therefore, it focuses on real-life application. At the same time, the theoretical concepts are explained in a straight-forward manner with just the right amount of detail to guide the reader through the application bits.
At the end of each Chapter, you will find additional resources and references should you want to explore that particular topic in more detail as well as an extremely helpful "HPI Challenge" section that guides through applying and using the concepts explored in that chapter.
The Chapters closely follow the HPI model itself and are divided into:
1: What is HPI? A brief and very useful introduction to HPI and the HPI Model.
2: Business analysis - The first step in any HPI Process and vital for the final evaluation stage.
3: Performance analysis - How to link business goals to performance goals
4: Gap analysis - Evaluating the difference between the desired and actual performance levels.
5: Cause analysis - Why do performance gaps exist? This chapter emphasizes the need to address root causes and not symptoms.
6: Selecting an HPI project - Now that you understand the basics, select your first HPI project.
7: Motivational interventions. This chapter is written by Sivasailam Thiagarajan "Thiagi" and is an excellent primer on implementing solutions to address motivational issues in an organization.
8: Designing & developing structure/process interventions - Divided into organizational and systems aspects this is one of the best introductions to process interventions I've come across.
9: Knowledge interventions - This chapter has a multitude of practical guidelines and suggestions for optimizing training and focuses on the fact that training is not always the answer.
10: Stakeholder involvement - Guidelines for identifying stakeholders and ensuring their involvement and buy-in.
11: Evaluation - Using the Results-based approach of HPI, this chapter guides you through the steps needed to demonstrate the value-added to the organziation through the HPI project.
12: Performance Consultant - the job - Dana Gaines explains in a straightforward manner exactly what does an HPI Consultant do and helps the reader create a personal development plan for HPI consulting competencies.
Book Description
Quality management. Process mapping. Speed to production. In the past 50 years, a rigorous, measurement-based methodology called Six Sigma has brought production management to previously unimaginable levels of success and sophistication. Top corporations such as Motorola and GE have built their reputations, products, and revenues using this approach. Indeed, Six Sigma has found widespread application in every significant industry and business—except marketing and sales.
In Sales and Marketing the Six Sigma Way, sales and quality guru Michael Webb shows how to blend marketing and sales efforts with the cutting-edge methods of Six Sigma to boost their bottom lines. With Webb’s book as a guide, readers learn to engineer rapid routes to customer value, accurately predict future revenue, and ensure return on investment for their projects.
In Sales and Marketing the Six Sigma Way, you will:
* Find out why ""the usual fixes"" for sales problems don't work
* Meet executives who have used Six Sigma to imrpove marketing and sales results
* See the pitfalls that await the unwary when applying process improvement in sales
* Learn how to introduce Six Sigma to sales and marketing professionals
* Discover through examples and cases how to manage sales as a process
Webb walks readers through several Six Sigma sales and marketing projects from start to finish, highlighting the tools, decisions, and results that made them successful. He shows the practical methods managers use to translate process improvement principles to the human world of selling and marketing.
With his dual background in sales and marketing management and in quality improvement, Webb speaks clearly to readers in both disciplines. This makes Sales and Marketing the Six Sigma Way the indispensible guide for sales and marketing professionals who want to excel in today's business environment, and for quality improvement experts who want to help them.
Customer Reviews:
Exceptional book for improving results.......2007-10-14
Whether you call it six-sigma, kaizen, lean or TQM, the concept has had a revolutionary impact in manufacturing, propelling, for example, Toyota to the top. It turns out the same basic concepts powerfully apply to sales and marketing. This book details how in a very readable manner. Webb shows us how to make sales and marketing into a process that systematically can be improved. Very insightful examples. Right now most sales and marketing decisions are made on hunch. This book helps us make them on the basis of fact. I strongly recommend it. It presents good idea after good idea.
A Must Read for CEOs Tired of Same Old Sales Excuses.......2007-08-17
This book tackles the central marketing problem of our time ....too many suspects, and an ever dwindling number of qualified prospects. Mr. Webb untangles this problem and then shows you how to design a selling system to be an ever improving "machine". A fun read with lots of how-to and examples.
It's a PE Book.......2007-07-24
It's Good to me, I work for jnj of china. it helps and leads me do the project is well
Merging Six Sigma with Sales & Marketing.......2007-07-20
Michael Webb has done a fantastic job with merging the six sigma methodology with the sales & marketing disciplines. This book takes the six sigma practice, that has long been used in the manufacturing circles, and applies it to the sales function in a way that is both concise and understandable. Six sigma promises to change the future of sales just as it has manufacturing, and this book is the road map for that journey. I would not only highly recommend this book to anyone in the sales and/or marketing arena, but consider it a must read.
Sales & Marketing the Six Sigma Way.......2007-04-03
I found this book invaluable. As a brand marketing consultant I face a barrage of misguided engineers and production minded individual who deam marketing as puffery. This book provided me a greater insight in turning these folks into marketing partners. Engineers and marketing consultants have more in common than they know - Sales & Marketing the Six Signa Way identifies how these two can and should come closer together to seek and implement the voice of the customer in establishing and marketing superior customer value.
Book Description
The Lean Manufacturing Employee Training Manual is intended as a training manual / study guide for touch labor and support personnel. It is written in an easy to understand manner and can be readily comprehended the average employee with a minimum of clarifications.
The book covers all of the basic topics of Lean Manufacturing: JIT, The Value Stream, The Seven Wastes and Fourteen Techniques. The manual emphasizes and facilitates the widest possible participation in the implementation and maintenance of a Lean Manufacturing Program. It will make the employee "Lean Ready".
The Lean Manufacturing Employee Training Manual is offered on Amazon.com to allow management to sample the manual prior to committing to reduced-cost bulk purchases.
Customer Reviews:
Very good book.......2007-10-10
As simple as this book is I really like it. I used it to teach daily lessons on Lean to the company staff. Nice book for the money. I also recommend the book Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste
You can't tell a bookby it'd cover........2007-01-18
This book is a little pricy and is not really intended for the small job shop.
The Lean Manufacturing Employee Training Manual.......2005-12-06
Being a newcomer to Lean Manufacturing, this book enabled me to bring the lean concepts to my employees in an easy to learn format. Now everyone in my small business is on the same page as we implement these Lean Manufacturing Techniques at every level of the company. We have already seen savings from cutting our wastes and using the Just-in-Time process!
The Lean Manufacturing Employee Training Manual.......2005-08-31
Good overall outline for Lean Manufacturing training but weak on detailed content. If you are not already a "Lean" practitioner, this book is not going to be helpful in establishing employee training course detailed content.
Book Description
This hands-on book tells you how to quickly determine performance needs before investing precious time and resources. When trainers, consultants, and problem-solvers need to figure out what's wrong with an organization--and they need a solution fast--they need this book. Needs assessment is about doing things right; performance analysis guarantees doing the right thing.
Rossett offers extensive guidance on:
Accelerating a performance analysis
Overcoming organizational obstacles
Using technology in analysis
Presenting the results of an analysis . . . and much more!
You'll get job aids, templates, and implementation examples that direct you through the basics of performance analysis. Carefully selected case studies further illustrate the text.
Visit the First Things Fast online coaching and information system and get information about how to encourage analysis in the organization and what strategies are best for doing it. This online information and coaching tool, designed by award-winning author Allison Rossett, offers planning tips and tools to get things done . . . fast!
Customer Reviews:
hands-on guide that is immediately useful.......2001-05-11
Overall, this book is a straightforward examination of performance analysis that explains why p.a. is more practial than traditional "training." It's a godsend for people who have to implement a plan right away because of the abundance of checklists and templates. I have some minor criticisms though since I have read several books in a similar category. 1 -- the author does not write as professionally as others (Rothwell, for example, who wrote Beyond training and Development) and spends too much time touting her earlier books 2 -- often the information borders on the extremely obvious 3 -- the book is overpriced as many textbooks are. P.A. boils down to the fact that it's really a "casing the joint" type of strategy -- get a general idea of the situation before diving in. All this fancy terminology for such a basic idea... still, it can definitely save a company a lot of time and money to do this common sense approach before spending money on training.
Guess who's coming to dinner.......2000-11-30
This book serves as the first course at a performance analysis dinner-it whets the appetite and entices the reader to look further and deeper. It provides the reader with tasty morsels of information without weighing the reader down in the heavier technicalities of performance analysis. First Things Fast is a quick and easy reference for the professional trainer and one that I will keep on hand for future use. It addresses the situation as it is-the way things are-and provides concrete examples and solutions for those involved with the process. Because of the quick and easy reading that characterizes the book, I would recommend this book to those who are seeking a basic understanding of performance analysis without wanting to invest a great deal of time. I would also recommend it to those who want a quick reference for use in their performance analysis work (the templates are an effective starting point for the line of questioning which needs to occur). First Things Fast has the potential to be an extremely useful tool for those individuals who are in the position to decide what needs to be done and why.
An illuminating, practical guide for performance consulting.......1999-09-30
Rossett makes a very useful distinction in this book between performance analysis and training needs analysis. She recommends an action-oriented consulting approach that ensures the real problems and potential solutions are identified before selecting training as an intervention. Her approach is practical and recognizes the time and resource constraints that learning consultants, managers, and their companies operate within. I have ordered copies for all of my staff!
Great guide to quick human performance analysis.......1998-11-05
This book is a great help for anyone who is asked to analyze a performance problem. It provides a series of checklists and job aids to help someone figure out what's going on and how to fix it. It considers lots of problems and teaches you how to decide if the employee needs instruction, motivation or a changed environment. I really enjoyed this very practical and easy to read handbook; it avoids all the theory and jargon and puts the emphasis on analyzing human performance problems in a quick, efficient manner.
Book Description
Here is the most comprehensive guide to leading a training session or workshop ever published. This ``soup-to-nuts" reference answers just about every question a trainer/facilitator might have about leading a successful training program, from motivating participants to measuring the results. Based on 25 years of workshop experience, the book features hundreds of professional tips and tricks, plus reproducible materials to use at every step of the training process.
Customer Reviews:
The Ultimate Training Workshop.......2007-01-26
This book has everything one needs to lead successful workshops and training programs, from agendas to evaluations. It gives strategies for designing workshops to meet the needs of the learners. It reviews models and theories of best practices. If you are in the business of providng workshops or training this book is an excellent resource. It has everything you need.
A mixed blessing.......2001-04-13
This is the most useful Training book I've come across in a long time. I find myself referring to it often. However, it is in desperate need of editing. It could easily be cut down by 1/3 - and that would make it much better.
Did anyone edit this book?.......2001-01-06
It is tragic to find wonderful research compiled into a book wrought with spelling, grammatical, and sentence structure errors. Unnecessary comments by the author makes reading even more tedious. A new edition with a good editor would make this book priceless.
Did anyone edit this book?.......2001-01-06
It is tragic to find wonderful research compiled into a book wrought with spelling, grammatical, and sentence structure errors. Unnecessary comments by the author makes reading even more tedious. A new edition with a good editor would make this book priceless.
A must for people in the workshop business!.......1999-03-05
"Ultimate" and "comprehensive" are the key words in the title that set this handbook apart from the others. They say it all - over 600 pages of checklists, diagrams, models, and examples covering every topic of the workshop business. And you are given permission to copy pages for personal workshop use! When paging through the book I began to play a game - he must have missed something! Well, whatever it is, I'm still looking...
Book Description
An effective and engaging way employees can learn Six Sigma and put its concepts into play
Part of the popular Big Book of Games series, which capitalizes on the proven effective method for workplace training, this first book of training games for Six Sigma ensures that employees will better retain Six Sigma's complex topics.
This invaluable tool offers 50 experiential activities that teach the core improvement approach of Six Sigma, called DMAIC (Define, Measure, Analyze, Improve, Control), as well as many of the popular statistical improvement tools, including Pareto charts and Failure Mode Effects Analysis (FMEA). These games:
- Teach Six Sigma roles and organization
- Gear the team up for success
- Identify problems and generate solutions
- Teach project management
- Help teams understand the need for Six Sigma
Customer Reviews:
Average.......2007-08-23
Not very practical and very difficult to be able to implement. Could have been alot simpler - will keep looking
Do not buy this book.......2006-06-17
A bunch of junk. Not any of the really meaty excersises. An excuse for the auhor to make money.
Nice ideas....missing something(s).......2006-06-14
I bought the book to get some inspiration for excercises I could use.
It does cover te DMAIC series and shines light from different directions. Which is good as it covers many areas involved in improvement projects. I feel that the begin of the book is stronger then the end of the book.
There is one area I miss in the Analyse area. It doesn't touch base at all on the use of ishikawa diagrams, fmea etc. It focusses more on the data in this area. Data is important, however the underlying cause can be a bit further away.
The further I get in the book the more I miss.
Happy reading!
Marcel Ekkel
Great book of games.......2005-09-26
The book is excelente because the most of time, we as a trainers, we didn't have enough exercises in group in the six sigma trainings and the courses could be boring to the students. However with a learning material like the contents of this book fills this gap for us, the trainers.
Best regards
Great Book for MBB Instructors.......2005-03-23
This book was just right for us. It had the right mix of exercises that made the DMAIC steps more fun to teach and ensured that the class got engaged with the material.
I liked the fact that it also had exercises on Change Management and Team Dynamics
What I found most useful was the website that gives all datasets and template which made preparation for the exercises a breeze.
Here is the website it would be hard to use without the book but you can go take a look and see if has stuff that interests you.
http://books.mcgraw-hill.com/training/download/0071443851/
Customer Reviews:
Autonomous Maintenance concepts - step by step.......2007-06-27
This book presents Autonomous Maintenance activities & focus of each implementing phase. It also lists tools used in each phase. However, it does not explore the tools in details (QX matrix for example). It also does not explore to much integration among the other TPM pillars with Autonomous Maintenance pillar during implementation phases. It gives good, simple and effective visual control examples.
Average customer rating:
- Very Good book on Root Cause Analysis
- Root Cause?? More Like Finding a Scapegoat!!
- Very good introduction to root cause analysis.
- Unique approach to a traditionally reactive technique
- Great book about a methodology I use and know works!
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Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors
Max Ammerman
Manufacturer: Productivity Press
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Root Cause Analysis: Simplified Tools and Techniques, Second Edition
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The Basics of FMEA
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The FMEA Pocket Handbook
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Apollo Root Cause Analysis: A New Way of Thinking
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Root Cause Analysis: Basic Tools and Techniques
ASIN: 0527763268 |
Book Description
An accident has occurred on the floor of your plant. How do you determine what caused it so you can prevent it from happening again? Or what if there has been an error in the production line that has led to the manufacture of defective products? What do you do?
The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walk-through example that illustrates the method and shows how to implement it.
Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.
The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards.
Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.
Customer Reviews:
Very Good book on Root Cause Analysis.......2007-02-21
This text gets right to the point about root cause analysis and the various analytical tools that are used in the process. It is a great supplement to the material I've review on the subject for class work. I highly recommend this text for anyone who is studying the subject for accident investigation or process improvement.
Root Cause?? More Like Finding a Scapegoat!!.......2005-03-05
Accidents happen because of an amalgamation of errors, not simply because of one person's "human error". Design faults, management pressures, poor training, long shifts, poor device interfaces, insufficent safety guards, poor maintenance, and many other issues come together to afford an accident that would not have caused that accident alone. Finding root cause enables blame to be placed and make the rest of the system feel "safe" while latent problems still linger. Safety is created by fostering a culture that sees risks for what they are and works to minimize those risks (better training, better safety guards, lessening worker fatigue) and NOT by placing blame on one "root cause".
Very good introduction to root cause analysis........2004-01-22
This book does an excellent job of quickly covering conventional root cause analysis. With an emphasis on documentation, the author takes you through a series of steps that include defining the problem, methods for collecting data and gathering information, analysis of the problem, and ultimately developing corrective action. This book moves very fast, reading more like a slide-show presentation than a book, yet the author is able to communicate a lot of good information using this minimalist approach. Rather than detailing numerous analysis methods, the author keeps it simple by sticking with a fixed path to problem solving. I found the "Pitfalls of ..." sections after each topic very insightful. In addition, the collection of forms, tables, and checklists included in the book (great appendix) are excellent. Don't look for case studies here, this is a straight forward how-to book
Unique approach to a traditionally reactive technique.......2001-02-13
My background is information systems service delivery. I stumbled across this gem when I was searching for resources on how to structure outage investigations for applications that did not meet service level objectives.
Prior to reading this book I viewed root cause analysis as a reactive tool to be used to investigate the causes of failures. The approach taken by the author is to also use this technique as a proactive tool in a manner similar to failure mode effects and criticality analysis (FMECA).
Here is a summary of what how this book approaches root cause analysis: it begins with a section on defining problems and collecting data. This approach allows you to take a proactive approach, especially if you are in an environment that uses statistical process controls to measure process performance. This is augmented by a chapters on task analysis and event and casual factor charting. This is where the author's approach begins to resemble FMECA techniques, which are proactive versus reactive methods of addressing problems and risks. This is followed by chapters on interviewing and reporting.
I particularily liked the chapter on interviewing techniques, which added a practical dimension root cause analysis. I also liked the way the author used hints throughout the book to reinforce methods.
The rest of the brief 135-page book is devoted to forms, worksheets and checklists that significantly add to the value or the book. I would have liked an accompanying diskette with this material in electronic format, but the lack of it does not detract from the book in any way.
If you want to use root cause analysis as a proactive tool in conntection with a continuous improvement initiative I recommend that you also consider Understanding Variation by Donald Wheeler. If you are seeking a more proactive approach to preventing problems in the first place you might consider augmenting Root Cause Analysis Handbook with Failure Mode and Effect Analysis by D. H. Stamatis.
Great book about a methodology I use and know works!.......1999-03-20
Provides a clear, step by step methodology, with techniques, for problem or error analysis and identifying a solution. This is an exceptionally practical work offering a methodology for problem solving that is attractive; one which I subscribe to and use. Recommended.
Book Description
Total employee involvement is the foundation of a successful TPM program. TPM for Every Operator introduces frontline workers to the basic methodology of TPM in a succinct, easy-to-read format that covers all aspects of this important manufacturing improvement strategy, including autonomous maintenance, focused improvement, and safety activities. Almost every page is illustrated to provide visual reinforcement for the clear, simple explanations of each TPM element. Every shopfloor worker in your company should read this book; it's the best way to ensure a companywide understanding of TPM.
Customer Reviews:
Basic & Simple information for the shopfloor........2007-06-26
This book has basic & simple information regarding TPM for the shopfloor. It gives simplified vision of different pillars, with focus on Autonomous Maintenance.
TPM Made Simple.......2000-05-24
Great summary of the steps and impact of TPM on production operations. Made simple so that operators (and engineers) can understand it.
Average customer rating:
- Excellent training material to support TQM
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Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement
Marlene Caroselli
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Ring-bound
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The Big Book of Humorous Training Games (Big Book of Business Games Series)
ASIN: 0070115028 |
Book Description
100 Fast, enjoyable games bring TQM Concepts to Life! As downright effective as it is entertaining, Quality Games for Trainers, by Marlene Caroselli, packs 100 fast-paced, hands-on activities designed to drive home TQM principles in any organization. Each self-contained game and activity includes a fully scripted mini-lecture, ways to stir up interest and encourage trainee participation, reproductible handouts, and discussion questions. In all, 12 independent sections serve up entertaining options for teaching and reinforcing the essentials of: empowering workers; benchmarking; assuring continuous improvement; enhancing communication; satisfying customers; building teamwork and enriching team meetings; improving work processes; much more.
Customer Reviews:
Excellent training material to support TQM.......2006-07-10
Been looking for material I can give our managers for quick re-inforcement training of the Quality principles with their staff and this book is excellent. Lots of exercises on process improvement, customer satisfaction, teamwork etc.
Books:
- International Business Negotiations (International Business and Management)
- Introduction to Hospitality (4th Edition)
- Introduction to Management Science w/ Student CD-ROM
- Legacies: Fiction, Poetry, Drama, Nonfiction
- Marketing and Selling Your Handmade Jewelry: The Complete Guide to Turning Your Passion into Profit
- Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Growing Firm
- Mastering Windows Vista Business: Ultimate, Business, and Enterprise (Mastering)
- MCAT Complete Study Package, Sixth Edition (Exam Krackers) (Exam Krackers)
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Books Index
Books Home
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Human Resource Development
First Things Fast: A Handbook for Performance Analysis
In Action: Performance Analysis and Consulting (Materials Research Society Symposium Proceedings)
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Handbook of Human Performance Technology, 3rd Edition
