Average customer rating:
|
The Trusted Advisor
David H. Maister , Charles H. Green , and Robert M. Galford Manufacturer: Free Press ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0743212347 Release Date: 2001-09-25 |
Amazon.com
David Maister, Charles Green, and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become successful as a business guru until they first gain the confidence of their clients. In The Trusted Advisor, the authors effectively build their case through anecdote and illustration, then relay a solid series of relevant suggestions applicable to both would-be consultants and those already active in the field. Among their most potent suggestions is a practical, five-step development process that encourages outsiders to engage clients by focusing attention on the issues and individuals at hand; listening both to what they say and what they leave unsaid; framing the immediate problem from their perspective; envisioning with them how a solution might appear; and committing jointly to the actions and resources that will bring it about. Also particularly useful is the examination of trust-building during four phases of a client-advisor alliance: at the time the relationship is consummated; during the assignment; after the assignment; and when "cross-selling," or establishing affiliations with the customer's associates. Boosting its utility, the book is filled with concise, easily adopted tips like "return phone calls unbelievably fast" and "always tell the truth and not what the client wants to hear." --Howard RothmanBook Description
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.
Download Description
In order to survive, today's professionals must earn the trust of their clients--and re-earn it throughout their careers. This is a dynamic must-read for successfully negotiating relationships in today's bold new economy.Customer Reviews:
Advice from experience........2007-10-11
The most important work for any sales consultng or Advisor.......2007-10-10
Good introduction on relationship management.......2007-09-16
Excellent! .......2007-08-13
Excellent Book.......2007-07-19
Average customer rating:
|
Book Yourself Solid: The Fastest, Easiest, and Most Reliable System for Getting More Clients Than You Can Handle Even if You Hate Marketing and Selling
Michael Port Manufacturer: Wiley ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0471783935 |
Book Description
Praise for Book Yourself Solid "Lead generation and conversion is the heart of any marketing enterprise, and Michael Port's ingenious and practical system is among the best I've seen. Read this book and transform your business!"
—Michael E. Gerber, founder and Chairman, E-Myth Worldwide, author of The E-Myth Revisited
"Do your homework! This is not a conceptual, theoretical look at how to succeed as a service professional. Instead, it's just what you need if you're stuck and you'd rather invest in your future (by doing the right kind of work) than complain about it later."
—Seth Godin, author of All Marketers Are Liars and Permission Marketing
"Going out on your own can be scary. But this book is a welcome antidote to that fear. It brims with savvy advice and nearly overflows with practical, hands-on exercises. Once you absorb the wisdom in these pages, you'll be ready, willing, and eager to fashion a more rewarding work life. Michael Port is the guy to call if you're tired of thinking small."
—Daniel H. Pink, author of A Whole New Mind and Free Agent Nation
"If you're even slightly uncomfortable with the idea of networking, marketing, or selling, this is the book for you. Book Yourself Solid gives you everything you need to fill your business with ideal clients. Before you're even finished reading the book, you'll be inspired to take action!"
—Ivan R. Misner, PhD, founder and CEO, BNI, coauthor of Masters of Networking
"Wow! I never expected this book to be so good. I love how it focuses on getting your ideal clients-and more than you can imagine possible. An excellent, inspiring, practical guide to outrageous success!"
—Joe Vitale, author of There's a Customer Born Every Minute
Customer Reviews:
Not for salespeople but for consultants and other business people who need to get "projects" booked.......2007-10-07
Solid marketing book!.......2007-10-05
Great Book - The one to Buy!!!!.......2007-09-22
marketing made easy.......2007-09-01
A Essential Book For Serious Business People.......2007-08-28
Average customer rating:
|
Consulting on the Inside: An Internal Consultant's Guide to
Beverly Scott Manufacturer: ASTD ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 156286131X |
Book Description
Consulting on the Inside is a book that takes its readers on a journey to the hearts and minds of internal consultants. The book is organized into three sections.Customer Reviews:
Good..........2007-05-19
consulting on the inside - very valuable resource.......2007-01-17
HR/OD-Oriented.......2004-09-20
Indepth Analysis on Organisational 'Chaos'.......2000-08-29
Average customer rating:
|
Legal Nurse Consulting: Principles and Practices, Second Edition
Amer Asso Of Legal Nurse Consultants Manufacturer: CRC ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0849314186 |
Book Description
Designed to meet the needs of both novice and advanced practitioners, the first edition of Legal Nurse Consulting: Principles and Practice established standards and defined the core curriculum of legal nurse consulting. It also guided the development of the certification examination administered by the American Legal Nurse Consultant Certification Board. The extensive revisions and additions in Legal Nurse Consulting: Principles and Practices, Second Edition make this bestselling reference even more indispensable. The most significant change is the inclusion of 15 new chapters, each of which highlights an important aspect of legal nurse consulting practice: Entry into the Specialty Certification Nursing Theory: Applications to Legal Nurse Consulting Elements of Triage for Medical Malpractice Evaluating Nursing Home Cases Principles of Evaluating Personal Injury Cases Common Mechanisms of Injury in Personal Injury Cases ERISA and HMO Litigation The LNC as Case Manager Report Preparation Locating and Working with Expert Witnesses The Role of the LNC in Preparation of Technical Demonstrative Evidence Marketing Growing a Business Business Ethics Legal Nurse Consulting: Principles and Practices, Second Edition presents up-to-date, practical information on consulting in a variety of practice environments and legal areas. Whether you are an in-house LNC or you work independently, this book is your definitive guide to legal nurse consulting.
Customer Reviews:
Love this book.......2007-09-30
Legal Nurse consulting.......2007-09-15
to the point, everything I needed to know.......2007-09-04
Best possible resource for legal nurse consulting!.......2006-06-27
Excellent book.......2006-06-26
Average customer rating:
|
The McKinsey Mind: Understanding and Implementing the Problem-Solving Tools and Management Techniques of the World's Top Strategic Consulting Firm
Ethan M. Rasiel , and Paul N. Friga Manufacturer: McGraw-Hill ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0071374299 |
Book Description
The groundbreaking follow-up to the international bestsellera hands-on guide to putting McKinsey techniques to work in your organization
McKinsey & Company is the most respected and most secretive consulting firm in the world, and business readers just can't seem to get enough of all things McKinsey. Now, hot on the heels of his acclaimed international bestseller The McKinsey Way, Ethan Rasiel brings readers a powerful new guide to putting McKinsey concepts and skills into actionThe McKinsey Mind. While the first book used case studies and anecdotes from former and current McKinseyites to describe how "the firm" solves the thorniest business problems of their A-list clients, The McKinsey Mind goes a giant step further. It explains, step-by-step, how to use McKinsey tools, techniques and strategies to solve an array of core business problems and to make any business venture more successful.
Designed to work as a stand-alone guide or together with The McKinsey Way, The McKinsey Mind follows the same critically acclaimed style and format as its predecessor. In this book authors Rasiel and Friga expand upon the lessons found in The McKinsey Way with real-world examples, parables, and easy-to-do exercises designed to get readers up and running.
Download Description
"McKinsey & Company is the most respected and most secretive consulting firm in the world, and business readers just can't seem to get enough of all things McKinsey. Now, hot on the heels of his acclaimed international bestseller The McKinsey Way, Ethan Rasiel brings readers a powerful new guide to putting McKinsey concepts and skills into actionThe McKinsey Mind. While the first book used case studies and anecdotes from former and current McKinseyites to describe how ""the firm"" solves the thorniest business problems of their A-list clients, The McKinsey Mind goes a giant step further. It explains, step-by-step, how to use McKinsey tools, techniques and strategies to solve an array of core business problems and to make any business venture more successful. Designed to work as a stand-alone guide or together with The McKinsey Way, The McKinsey Mind follows the same critically acclaimed style and format as its predecessor. In this book authors Rasiel and Friga expand upon the lessons found in The McKinsey Way with real-world examples, parables, and easy-to-do exercises designed to get readers up and running."Customer Reviews:
This Book is a Life Changer.......2007-04-20
Useful book for consulting.......2007-03-31
This is a terrible book..........2007-03-17
Excellent yet not comprehensive peek inside McKinsey.......2007-02-14
Please update.......2007-01-09
Average customer rating:
|
The Recruiter's Almanac of Scripts, Rebuttals and Closes
Bill Radin Manufacturer: Innovative Consulting ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0962614777 |
Book Description
The ultimate tool for smooth dialogue and high billings! The Almanac contains countless recruiter-tested tactics for handling every phase of the search process, including: The target market presentation for new business development---The quick counteroffer countertactic---The silent observer technique for interviewing control---The take-away close---The one question you should always ask before extending an offer. Also includes over 25 practice dialogues to help improve your selling vocabulary and handle difficult situations with ease. A vital source of ammunition for rookie and veteran recruiters alike. A terrific value! Paperback, 144 pages. Bill Radin is a top-producing recruiter, manager and trainer whose innovative techniques have helped thousands of recruiting professionals achieve peak performance and career satisfaction. "Right on target! The Recruiter's Almanac is readable, reliable, rational and respectable." ---Robert O. Snelling, CEO, Snelling Personnel Services.Customer Reviews:
Must Have for Newer Recruiters.......2007-07-16
Useless book.......2007-04-04
Good for any recruiter.......2007-01-10
For Recruiters by a Recruiter.......2007-01-09
Important base for recruiters.......2004-07-04
Average customer rating:
|
Microsoft SQL Server(TM) 2005 Reporting Services Step by Step (Step by Step (Microsoft))
Stacia Misner , and Hitachi Consulting Manufacturer: Microsoft Press ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0735622507 |
Book Description
Your hands-on, practical guide to Microsoft SQL Server 2005 Reporting Services. Get started using Business Intelligence tools that simplify data analysis and reporting with this popular, learn-by-doing tutorial.Customer Reviews:
Typical poor quality MS Step-By-Step.......2007-08-05
Lost In SQL.......2007-05-19
Needs technical review but has a ton of information........2006-07-21
Average customer rating:
|
The Art and Practice of Leadership Coaching: 50 Top Executive Coaches Reveal Their Secrets
Howard Morgan , Phil Harkins , and Marshall Goldsmith Manufacturer: Wiley ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0471705462 |
Book Description
Leadership coaching has become vitally important to todays most successful businesses. The Art and Practice of Leadership Coaching is a landmark resource that presents a variety of perspectives and best practices from todays top executive coaches. It provides valuable guidance on exactly what the best coaches are now doing to get the most out of leaders, for now and into the future. Revealing core philosophies, critical capabilities, and the secrets of coaching success, this one-of-a-kind guide includes essays from fifty top coaches, including Ken Blanchard and Frances Hesselbein. Packed with cutting-edge ideas and proven best practices, this is the definitive source of information for anyone dealing with coaching.Download Description
Leadership coaching has become vitally important to today's most successful businesses. The Art and Practice of Leadership Coaching is a landmark resource that presents a variety of perspectives and best practices from today's top executive coaches. It provides valuable guidance on exactly what the best coaches are now doing to get the most out of leaders, for now and into the future. Revealing core philosophies, critical capabilities, and the secrets of coaching success, this one-of-a-kind guide includes essays from fifty top coaches, including Ken Blanchard and Frances Hesselbein. Packed with cutting-edge ideas and proven best practices, this is the definitive source of information for anyone dealing with coaching.Customer Reviews:
Good overall, but a little tedious in the middle.......2005-10-17
An Incredible Resource.......2005-02-19
Great book -- very helpful.......2005-01-31
Insightful, must-read about Executive Coaching.......2005-01-29
Average customer rating:
|
The McKinsey Way
Ethan M. Rasiel Manufacturer: McGraw-Hill ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0070534489 |
Amazon.com
The McKinsey Way, by former McKinsey & Company associate Ethan M. Rasiel, provides a through-the-keyhole perspective on the way this worldwide consulting institution approaches--and solves--the myriad professional problems encountered by its high-powered clientele. His goal, Rasiel writes, is simple: to communicate "new and useful skills to everyone who wants to be more useful in their business." He then does so by explaining the highly structured, fact-based proprietary methodology that McKinseyites are taught to employ with their Fortune 100 clients, complete with details on the entire process from first considering the basic situation at hand through finally selling a solution to the appropriate powers that be.All of the critical steps (assembling a team, managing a hierarchy, doing research, conducting interviews, brainstorming) are broken down into specific actions and fleshed out with applicable examples that Rasiel has gathered through interviews with dozens of other former McKinsey employees. The concluding sections on surviving the mythically grueling pace at the organization, known simply to insiders as "the Firm," are designed to help readers successfully tackle the similar challenges and obstacles they regularly face in their own work environments. --Howard Rothman
Book Description
"If more business books were as useful, concise, and just plain fun to read as THE MCKINSEY WAY, the business world would be a better place." --Julie Bick, best-selling author of ALL I REALLY NEED TO KNOW IN BUSINESS I LEARNED AT MICROSOFT."Enlivened by witty anecdotes, THE MCKINSEY WAY contains valuable lessons on widely diverse topics such as marketing, interviewing, team-building, and brainstorming." --Paul H. Zipkin, Vice-Dean, The Fuqua School of Business
It's been called "a breeding ground for gurus." McKinsey & Company is the gold-standard consulting firm whose alumni include titans such as "In Search of Excellence" author Tom Peters, Harvey Golub of American Express, and Japan's Kenichi Ohmae.
When Fortune 100 corporations are stymied, it's the "McKinsey-ites" whom they call for help. In THE MCKINSEY WAY, former McKinsey associate Ethan Rasiel lifts the veil to show you how the secretive McKinsey works its magic, and helps you emulate the firm's well-honed practices in problem solving, communication, and management.
He shows you how McKinsey-ites think about business problems and how they work at solving them, explaining the way McKinsey approaches every aspect of a task:
How McKinsey recruits and molds its elite consultants;
How to "sell without selling";
How to use facts, not fear them;
Techniques to jump-start research and make brainstorming more productive;
How to build and keep a team at the top its game;
Powerful presentation methods, including the famous waterfall chart, rarely seen outside McKinsey;
How to get ultimate "buy-in" to your findings;
Survival tips for working in high-pressure organizations.
Both a behind-the-scenes look at one of the most admired and secretive companies in the business world and a toolkit of problem-solving techniques without peer, THE MCKINSEY WAY is fascinating reading that empowers every business decision maker to become a better strategic player in any organization.
Download Description
Penetrate the mysteriously powerful problem-solving methods and learn the secret techniques of the world+s most prestigious business consulting firm, in this insightful how-they-do-it guide by a former McKinsey & Company analyst.Customer Reviews:
Not very interesting.......2007-07-26
Basic info.......2007-06-23
Good overview........2007-05-14
Simple but good advice combined with great short stories.......2007-03-25
Made Me Want To Be A Consultant.......2007-02-06
Average customer rating: |
A Workbook for Assessing Your Lean Transformation
Jorge L. Larco , Bruce A. Henderson , and Elena Bortolan Manufacturer: Oaklea Press ProductGroup: Book Binding: Spiral-bound Similar Items:
ASIN: 0971731705 |
Book Description
"Lean" is a movement now going on among manufacturing businesses throughout the world because it leads to higher-quality products, greatly reduced manufacturing costs, and happier workers. This workbook is a supplement to the most popular book ever written on taking a company lean, called LEAN TRANSFORMATION: HOW TO CHANGE YOUR BUSINESS INTO A LEAN ENTERPRISE. It contains numerous full color photographs of fully lean operations and allows the reader to rate his or her factory and then plan the steps necessary to take the operation to the next level. The overall objective of the workbook is to help lean advocates and Six Sigma specialists accelerate their company's transformation into a fully lean enterprise. It is spiral bound to lay flat, and printed on sturdy, cover weight stock with the expectation it will receive daily use on the shop floor.Books:
Recommended Books