Have you ever walked into a room full of strangers -- be it a business function, a meeting, or a cocktail party -- and felt uncomfortable? In the NEW How to Work a Room, " The Mingling Maven" Susan RoAne provides the tools and techniques for savy socializing in all situations so that you are comfortable in any room. She identifies the roadblocks that prevent us from meeting new people, developing new contacts, and establishing connections that build personal and professional relationships. Susan offers a practical remedy to overcome each roadblock. You will learn how to mix chutzpah with charm to start and end conversations smoothly, know when and how to use humor , and follow the simple rules of etiquette in an emerging manner. Incorporating a decade of feedback from hundreds of presentations, as well as the new chapters " How to Work A Virtual Room" and "How to Work the Techno Toy Room," How to Work a Room is a book that will change your life.
The authors are very aware that no generalizations apply to all residents of a nation, and are careful not to stereotype or judge. Highly recommended to any business traveler--or any student of the diversity of human cultures.
(Note: a great companion volume for this book is Gestures, which is devoted entirely to explaining the varieties of hand gestures in 82 countries!)
Additional chapters on Austria, Belize, Ireland, South Africa, and Vietnam
The most comprehensive, authoritative text of its kind, the first edition of this invaluable reference guide has won a following among high-ranking military officials, influential corporate executives, and business school professors alike. This new edition, with its wealth of revised material and discussions of current hot topics, is proof that such a classic only gets better with time.
Customer Reviews:
Understanding.......2007-06-18
This is an excellent resource to assist those of us who live in the United States to better understand and relate to individuals from other countries. Behaviors are very often driven by culture. I use this with Homestay families when I place students from other countries in their homes.
A Quick Reference on Cross Cultural Sensitivities.......2007-05-19
I run leadership programs for high potential Fortune 500 women in NYC, Boston and NJ and I meet so many talented men and women from Eastern Europe, Europe, South America, Asia, South America and even Iceland. This book gives me a quick reference on business culture, mores, traditions and social culture. I know these get out of date quickly but it's sure better than not knowing and allows you to be more responsive.
Dubious advice at best.......2007-04-25
I lived in South East Asia for nearly 12 years including over 8 of them in Indonesia. From tiny villages in Java with just under 30 families to the skyscrapers of Jakarta, running industrial projects and developing business. I even gained a native level fluency of the language.
At no time during that entire period did I EVER find an Indonesian who would hesitate to tell me "no". They can say it, do say, and even have a few different words for it. The only time I've ever seen someone suck air between their teeth is when they've eaten something really hot.
It's naive to think a single book or individual can cover the customs of 60 countries. Having spent considerable time in one geographic region with my feet on the ground for years in nearly a dozen countries, I couldn't even begin to start to explain the cultural traits and habits of maybe four or five of those countries.
Find yourself a real cultural etiquette book that focuses on the specific country you want to visit, and forget this superficial treatment that looks like a rehash of every other general cultural etiquette book I've ever read.
Another inaccuracy .......2007-03-30
Perhaps many of the people who are rating the book so highly did not take the "cultural IQ" quizzes. I took the one for Spain, a country I have visited. The answers were correct in identifying the Prado as being in Madrid, but the last time I visited the Alhambra, it was in Granada, not Toledo (where the book puts it). That's quite a distance to move a major cultural landmark!
Kiss Bow or Shake Hands.......2007-01-12
Excellent reference book. Especially useful if you do international business of any kind.
Book Description
As today's workplace becomes increasingly more competitive, knowing how to behave can make the difference between getting ahead and getting left behind. In
The Etiquette Advantage in Business, 2nd Edition, etiquette authorities
Peggy Post and
Peter Post provide you with the all-important tools for building solid, productive relationships with your business associates -- relationships that will help propel you and your company straight to the top.
In this completely revised and updated edition, which includes three new chapters on ethics, table manners, and electronic communication, the Posts show you how to handle both everyday and unusual situations that are essential to professional and personal success -- from resolving business conflicts with ease and grace to getting along with your boss and coworkers; from making long-lasting contacts to winning clients and closing deals. They also offer up-to-date guidance on pressing issues such as harassment in the workplace, worker privacy, e-mail dos and don'ts, and knowing how and when to shoulder blame.
Written for business workers of all types and backgrounds,
The Etiquette Advantage in Business remains the definitive resource for timeless advice on business entertaining, written communication, dressing appropriately for any business occasion, conventions and trade shows, job searches and interviews, gift-giving, and overseas travel.
No matter the situation in which you find yourself, the Posts will give you the confidence to meet the challenges of the work world with confidence and poise -- because today, more than ever, good manners mean good business.
Customer Reviews:
excellent book!.......2007-10-09
This book was a great choice to get for our employees to share. It covers a variety of situations and workplaces and answered many common business etiquette questions that have arisen.
The Etiquette Advantage in Business.......2007-02-19
This book is a must read for anyone graduating from school and headed into business. It gives outstanding advice on everything from cell phone etiquette, e-mail etiquette, cubicle farm etiquette, table manners, the interview process, thank you's, etc. It's a good read, and an outstanding reference book to have in one's library.
Great reference tool.......2007-01-04
Ever have that 1 question on 'how to' conduct yourself in a business situation? This book has the answers and the guidance on 'what to do.' Even the most experienced professional comes across a business situation question ... it's nice to have the answer before the situation occurs!
Book everyone should read.......2006-06-27
This is wonderful book explaining what etiquette is really about. One will learn everything -- from how to dress, table manners, office setup, how to print business cards to how to prepare resume. I would recommend to everyone to read it regardless if they are working or not. While I do not agree with some of the rules regarding "who pays for lunch" - I would say that this is a book everyone should read and understand because it will improve their interactions with others.
Just what I thought it would offer for today's Professional.......2006-03-25
Covered all of the bases in today's professional enviornment
Book Description
The Hamster Revolution is a timely solution to both the widespread problem of email overload as well as most people's inefficient (or nonexistent) systems for categorizing and storing email messages. This book provides the practical steps needed to deal with these problems and become more efficient in our work.
Customer Reviews:
Quick Read Can Make a Diffference in Managing Email.......2007-09-26
Taking cue from The One Minute Manager, Zapp!, Fish! and Who Moved My Cheese?, The Hamster Revolution uses a parable to show how to better manage and organize e-mail and information. The hamster represents people endlessly running on the wheel of e-mail. Right away, I start using concepts from the 90-minute book. Considering I'm an organized person, that says something.
In the story, Harold the Hamster receives a visit from an information coach to help him with e-mail and information management. Harold is a person who turned into a hamster because e-mail and information trapped him on a figurative hamster wheel.
Harold and his coach think aloud as they explore his e-mail habits and inbox to find the problem areas. The banter between the two gives the reader insight into why something doesn't work and how to fix it. Their comments mirror what many of us think when we're drowning in messages. Though cheesy at times, the story quickly explains the how, what, and why without confusing readers with dry writing.
I was eager to discover the secret of COTA, the concept for creating folders named Clients, Output, Teams and Administration. COTA also represents the order of priority. The Clients folder receives top honors on the hierarchy than Output. Administration gets thrown to the bottom of the pile where it belongs. But this concept isn't as foolproof as the authors make it sound.
They state that you won't run into a situation when an email or document belongs in two folders. However, if that should happen -- then the document belongs in the one higher up on the COTA ladder. Furthermore, the system serves departments and teams best.
COTA won't work well for personal use (the authors apparently have another system for this, but information isn't available yet) or a small business like mine where I'm a freelancer working on a computer that houses both business and personal information.
Furthermore, not everyone will know what some things mean such as EOM (end of message) or NRN (no reply needed). These require teaching others and a team setting would adapt to that better than a lone person who must explain it in many individuals. EOM and NRN should become as standard as smilies, but they're far from there.
Some advice might sound common sense or old news to some people, but the authors share lesser known or new concepts. The book has had positive impact on my e-mail habits, and for what it is worth, that opinion comes from a long-time e-mail user (the days of BBSes -- pre-Internet).
Great new tips for email.......2007-06-20
Purchased the audio tape for the car. Easy listening and great tips on productivity for managing email overload. Makes you think before you send an email, sculpt it, use categories for easier identification/prioritization and shows new system for filing and finding anything anytime. It worked for me and can warmly recommend to everybody! Join the Hamster Revolution!
I want my 90 minutes back........2007-06-13
If you have any system of organizing your email already in place, don't bother reading this book.
First of all, this book is written in a "For Complete Morons" "Who Moved My Cheese?" style which I found to be a complete turn-off.
The first half of the book tells you what's wrong with your email style, which is news only to those that don't know how to conduct business communication in the first place. "Is the content of your email appropriate and professional?" I should hope so. Then it goes on to say you should convert your coworkers to the wonderful time-saving methodologies you've learned in this book, and direct them to the book web site. Any student of human nature can tell you, you can't really force anyone to do anything they don't want to do, you can only set an example and hope that they want to emulate it. If you are the boss, I suppose you can order people to follow the guidelines in this book, but otherwise it suggests giving your peers critiques of what's wrong with the email they've been sending you, a technique that's sure to make you near and dear to their hearts.
The second half of the book, which I eagerly anticipated, makes suggestions, then breaks its own rules, resulting in a confusing set of directions that aren't ultimately very useful. For example, the book states that you should be able to sort any email you receive into one folder, without wasting time deliberating over the decision between folders. You are supposed to organize your emails into Clients, Output, Teams, and Admin folders. If something falls into two folders, for example, some Output for a Client, it goes into the first folder in the COTA order-- the Client folder. But when would you ever create output that doesn't have a Client? And Clients in this case includes external AND internal customers. If your organization has a lot of output that isn't created FOR anybody, you have bigger problems than email.
Some of the other suggestions are obvious but presented as epiphany, such as, use subfolders within the COTA folders. Has it ever occurred to you that you could use email subfolders? Does your organization already use instant messaging for asynchronous messages? Guess what, you don't need this book.
In a FAQ at the end of the book, there is a tip that was not new to me, but which has worked for me. Turn off your email notifications (popups, sounds, etc.) and check your email about twice a day for a dedicated block of time. Otherwise every time you receive an email, you are interrupted from your flow of work.
What will happen with email? It is indeed a growing problem, I can't argue with that. I hope that Outlook develops better search technology, like that embedded in GMail. If you are one of the many Outlook users, you know that when your folders reach a certain size, an advanced search can take 15 minutes or more. However, creating a new folder structure isn't likely to do much for you, except cost you the time it takes to reorganize all of your mail.
A must-read for everyone who uses email.......2007-05-28
Getting overloaded with emails over the last 3-4 years. So decided to buy some books on the subject to improve. Bought 3 books from Amazon - Emails, Conquer Your Email Overload and Hamster Revolution. Find Hamster Revolution the best. I can see Hamster in me with over 500 emails in my in-box and having problems in relocating some of the infor later. This book is NOT about how to use Outlook. What I like is the story-telling method the authors used to bring across, otherwise a dry and technical subject, with interesting, lively and useful ideas. Strategy 1 is an eye opener for me. So simple and yet so useful ! Find it so enlightening and useful that I am thinking of asking the company to engage them for an in-house workshop ! Well done, guys !
It's a parable for a practical email management course which really works.......2007-05-19
If email is demanding more and more of your business time, it's time to take in THE HAMSTER REVOLUTION, which tells of an HR director who meets an efficiency coach and learns a simple management system. It's a parable for a practical email management course which really works, includes a case study showing how over 2,000 Capital One associates cut their email time by 23 percent, and tells how to add quality into email management strategy for optimum results. Busy managers in particular will relish its advice, making THE HAMSTER REVOLUTION especially recommended for business libraries.
Diane C. Donovan
California Bookwatch
Book Description
For event planners, there's no such thing as a dress rehearsal!
Any event you plan and stage is a reflection of your company's image — from the initial invitation to onsite operations. Whether you're planning a product launch, conference, sales meeting, an incentive event, or a gala fund-raiser, remember that the magic of a truly memorable event is in the details, but so is the devil. Special events are fraught with thousands of details, and have to come off without a hitch. Whether your event is for 50 or 2,000 people, whether it has a budget of a few thousand dollars, or hundreds of thousands, planning and executing the project is like a high-wire act without the safety nets. Event Planning gives you a blueprint for planning and executing special events with flair and without any unexpected surprises and expenses. This unique book is loaded with practical advice on every aspect of organizing and managing special events:
- Choosing the best venue
- Preparing and managing the budget
- Scheduling and staffing
- Coordinating food and beverage, décor, entertainment, and themes
- Working with professionals, such as public relations firms and creative directors.
What you don't know or know to ask can have a major effect on the success of your event and on your budget. Event Planning takes you through every aspect of organizing and executing a successful event: the planning stages, timing and logistics, budget preparation, operations, and on-site management. Event Planning:
- Includes sample costing forms to help you generate a detailed project plan and budget.
- Explains what you need to ask before you contract with suppliers.
- Is loaded with practical tips and examples that will help you avoid expensive mistakes.
- Features a companion website with forms from the book, additional forms, author Q&A, and more.
Event Planning takes you behind the scenes, and provides practical tools for anyone who has to plan and execute a truly special event:
- Corporate in-house event planners
- Public relations and communications companies, and their clients
- Marketing and corporate communications professionals
- Fundraisers and not-for-profit organizations
- Professionals in the hospitality and entertainment industries
Customer Reviews:
Not for beginners and not for professionals.......2007-05-03
It is hard to tell who this book is geared towards. A novice should not take on any event that is as over their head; as most of the event situations that are listed in the book are. A professional would know from experience the answers to most of the questions or they would have the common sense to take care of any odd situation that arose. The book may be helpful to assistant managers or banquet captains, but most houses have their own way of doing things. Interesting read and a good refresher, buy used.
Very useful Hand Book.......2007-03-10
It was very useful to me as I used it to brak into the wedding/event business. It presents a very corporate approach, yet it seems to uncover all kinds of secrets of the event world that are hidden to the public eye.
This Book is Alright.......2006-08-09
Being an avid reader of Event Planning literature, I must say that this book is alright.
Packed with Knowledge!.......2005-10-14
Details, details, details. That's really what successful event planning is all about, and that's the key to this very successful event-planning manual. Author Judy Allen notes, lists, copes with and gives an example of virtually every detail in planning anything from a sedate corporate event in a major city to a huge celebration on a remote island. She provides examples galore plus tips, questions and answers, sample cost sheets and schedules. How much floor space does a person need to be comfortable in a tent? Answer: 20 square feet. How many bathrooms should be available for a party? Answer: One per 75 guests. And don't forget to ask about the stemware, adequate parking and even the photographer's back-up camera battery. This author seems to have thought every contingency, as the book's ambitious title promises. Her one glaring omission is that she does not include the party planner's fee - our guess is that she'd be worth it. We highly recommend this well-organized, very practical book to all event planners. Don't send out press releases for your party without consulting Judy Allen.
Great book.......2005-10-01
This is a great book for anyone interested in working in the event planning field.
Book Description
Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people.
Book Description
As featured in the New York Times and Reader's Digest "An eye-opener into the pitfalls awaiting the unaware traveler." -Washington Post "Can save the innocent abroad from great gobs of serious trouble." -Chicago Tribune Before you raise your hand to signal the waiter, extend your thumb to hitchhike, or flash the "O.K." sign with thumb and forefinger, Stop! Think of where you are and exactly what you are trying to say-otherwise you could create an international incident. Remember when President Bush thought he was flashing the "V" for Victory sign to cheering Australians? (See inside.) Exploring the ins and outs of body language from head to toe, this newly revised and expanded edition of Roger Axtell's indispensable guide takes you all around the world of gestures-what they mean, how to use them, and when to avoid them. This latest edition includes:
* Updates about the 200 most popular gestures and signals-and dozens of new examples
* New sections covering special gestures-from American Sign Language and tai chi to flirting and kissing
* Information to guide you through gestures country by country-from Switzerland to Japan, Nigeria to the Netherlands
* Amusing anecdotes and helpful hypothetical scenarios
Customer Reviews:
Covers everything you will need to know about gestures.......2007-04-08
Well, I was really blown away by this book, which seems to cover more things than I could have conceived! Well written, easy to understand, numerous drawings for us visual people so we have no doubt about what is being discussed, and a sense of humor too.
Although the book is over 200 pages in length, it was a quick read because of the easy format and interesting history behind why we do what we do when it comes to gesturing.
And for me, it brought back memories of places I have traveled to, and customs encountered. For instance, in India when the people you are talking to want you to know that they agree with you or that they are listening to you, they bob/nod their head quickly back and forth, left to right. At first you think they are indicating "no" or disagreeing with you. Had I bought the book before that trip, I wouldn't have been so confused!
Highly recommend this to anyone who travels a lot or for someone who just has an interest in customs around the world.
Strong Tips Here.......2004-11-28
Axtell vividly shows how common sense is NOT enough to get you through all social or business situations around the world. Travelers ignore Axtell at their own peril.
Interesting.......2004-01-27
This book is good to read in general terms as it attempted to explain the gestures from all around the world. Sometimes, it's amusing to read & at times, I would be loss for words as what I thought was the right things to do in certain countries is actually considered as rude or obscene. Perhaps, it's the kind of book that you can read in the plane or just as a matter of interest. The presentation is rather text book-ish with bullet points, occasional pictures to ease readers' boredom, something like a PowerPoint presentation. I guess that denotes the writer's background being a prominent guest speaker.
Useful, interesting and funny.......2001-11-20
This is a nice book. If you are going to travel abroad or you meet foreign people, you would like to know what these people understand from your body language. Of course, the book also gives you good material for chatting with friends from anywhere (including your own coutry).
Don't expect the book to tell you what a gesture means in every part of the world or to show you every gesture used in some part of the world. The book of course doesn't do such a hard task, though it tries: it explains you the gestures that are generalized (or most common) in a country. However, be always aware that there are exceptions and gestures you should know and are not included in the book.
Below are some questions you'll answer reading the book. In some cases the book gives you also the explanation about the gesture (what it comes from).
Where should you avoid the "OK sign"?
Where should a man enter before a woman?
Why Latin people get closer to you when talking?
How should you bow in Japan?
"Thumbs up!"(U.S.).......2001-11-04
Very helpful, amusing,well-organized, and no unnecessary information. For our diverse society, this is good to have on hand. connie338 shipped the book right away, too. Thanks!
Product Description
The words Inner Circle conjure up visions of an exclusive group of people whose achievements are admired and rewarded. The Inner Circle Assistant title doesn't show up on any organizational chart but she's the woman or, the man, who knows how to make things happen and supports the movers and shakers in the organization. Become An Inner Circle Assistant outlines the steps to earn the Inner Circle status as well as thrive in the position. It is a book of strategy and workplace philosophy that will help administrative professionals become top performers in work and in their careers. The book presents the competencies that characterize successful office professionals and is based on the author's popular training program, the Star Achievement Series®, which is delivered to thousands of administrative professionals nationwide. Assistants who learn these competencies and incorporate them into their work will be successful. They will increase their impact on the company's results, be visible and recognized as a star performer, prepare for future positions, increase self-esteem and levels of confidence, and ultimately achieve Inner Circle status.
Customer Reviews:
Well worth the money.......2007-07-30
I found the information in this book to be invaluable for those who are wishing to step up a notch in their role as an Executive Assistant. Easily set out, easy to read, and incredibly motivational - I highly recommend it.
Recommended for new as well as seasoned assistants.......2007-03-08
This is the rare book for assistants that doesn't dumb down the role and instead, gives great advice on how to improve your job and look at it from different perspectives and tap into your strengths to everyones benefit. If you're looking for advice on how to run a software program, this isn't for you but if you want to learn how to really get the most out of the resources you have and make the position one that is invaluable to the team, this is a great book. This book may be more beneficial for someone in a corporate environment at mid to upper level positions rather than a small company.
Concrete Help for Admins.......2006-08-29
Can only reiterate everything good that has been said so far. This is a MUST read. I have over 25 years' experience as an assistant to business owners and executives, yet my copy is dog-eared, highlighted, and just about worn out after one year. Anyone who invests in this book, acts upon what's inside, and tends to their career with diligence, will probably be very grateful to Joan Burge within 1-3 years. Everytime I apply something I've learned in this book, I find that my boss seems to make my life a little easier. It's been a total blessing.
A Must-Read for Administrative Professionals.......2006-06-08
This book is an absolutely valuable and current resource for all administrative professionals. As an administrative professional for over 20 years, I endorse the book's message that our job is critical in the workplace and is worth talking about. It's not another "how to climb the corporate ladder" book--instead, the author puts in writing ways we can use the administrative and people skills we have developed over years of job experiences in our field to help us expand our positions, become partners with our executive, and become a more visible and important player on our company's management team. Ms. Burge provides an in-depth discussion of twelve key competencies and other personal attributes that are important to our success. Even the seasoned professional will gain additional insight and strategies and benefit from the "hands-on" tips, quizzes, and activities in this book. Ms. Burge's confidence in and passion about administrative professionals shines through each page and encourages the reader to be a star and pave their way to Inner Circle status. I earmarked and highlighted concepts and ideas in the book that are meaningful to me and I keep my copy in my top desk drawer for easy reference. I highly recommend this book to career administrative professionals everywhere!
Stepping Stone to Success.......2006-05-18
While reading Joan's book I realized how important my career was and how much I really had to do with my success. I followed each of the core competencies throughout my daily routines and was noticed right away by my peers & superiors. This book is a great stepping stone to your success. I'm ready to read through it again to refresh my memory and maybe find something I missed or still need to work on.
Book Description
An indispensable volume that shows how to succeed in business by using the Bible and its lessons as a source of inspiration and guidance n 1990, David L. Steward founded his company, Worldwide Technology, Inc., on a shoestring budget and borrowed money, well aware of the high-risk nature of the venture he was undertaking. Despite the fact that he was a novice entrepreneur, he was certain he would succeed. Steward believed intensely that God wouldn't let him down. Doing Business by the Good Book shares the inspiring lessons culled straight from the Bible, that Steward used to build his privately held billion-dollar company into a global information technology enterprise.
Customer Reviews:
Business tips straight from the Bible.......2007-05-30
This book's subtitle, 52 Lessons on Success Straight from the Bible, captures its appeal but also indicates why it might turn away nonreligious readers. David L. Steward's ethical lessons are admirable. He divides his advice into weekly units, making it easy to apply. (This also reflects the book's roots in a weekly church-based study group). However, though Steward sees his lessons as straightforward, many readers might find his logic a little challenging. For example, he draws the lesson of niche marketing from Matthew 6:24, "No man can serve two masters." This makes interesting sense at first. However, while his later expansion into a second niche may offer a good business example, is it Biblical? Not as much. The chapter on the blessings of living in America seems even less scriptural, but many sections of the book do make good use of Biblical values as business guideposts. Steward's felicitous examples from his own successes make it easy to understand his points. We recommend his warm, inspirational guidebook to spiritually inclined readers who are interested in using their beliefs to reinforce ethical business practices.
Wonderful, enlightening book.......2007-02-10
A wonderful book for anyone interested in running their business, ministry or church using principles that will make you a better boss and a better person.
I highly recommend it to everyone.
Excellent Read.......2007-01-16
This book is an excellent example of how servant leadership can really work in the business world. It is a relatively short read, but packed with applicable Christian principles as well as a recipe for implementation in the corporate realm.
A fast and exciting read...awesome insight!.......2006-03-24
His principles are 'right on' and he is sincere in his message. So relavent for those of us who seek to better integrate our business lives and spritual lives. Every chapter makes the reader eager to see what's next.
Very Clear concepts great value.......2005-06-29
I found the book offered great value as you go through it you get inspired to act on what you are hearing. 52 lessons with lots of example and honest comments by the author.
The book added great value to my life
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- The Official Overstreet Comic Book Price Guide #37 (Official Overstreet Comic Book Price Guide)
- The Paper Office, Third Edition: Forms, Guidelines, and Resources to Make Your Practice Work Ethically, Legally, and Profitably
- The Reading Lesson: Teach Your Child to Read in 20 Easy Lessons
- The Returning King: A Guide to the Book of Revelation
- The Trusted Advisor
- The Very Hungry Caterpillar board book
- The War Against Hope: How Teachers' Unions Hurt Children, Hinder Teachers, and Endanger Public Education
- The Winning Edge: Show Ring Secrets (Howell Reference Books)
- Theoretical Models and Processes of Reading
- Total Quality Service: Principles, Practices, and Implementation (St Lucie)
Books Index
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