How to Win Friends & Influence People
Average customer rating: 4.5 out of 5 stars
  • wonderful
  • Common sense isn't so common
  • A great resource
  • Still works after 70 Years
  • Wanna build your network - listen to Carnegie !
How to Win Friends & Influence People
Dale Carnegie
Manufacturer: Simon & Schuster Audio
ProductGroup: Book
Binding: Audio CD

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ASIN: 0671579592

Amazon.com

This grandfather of all people-skills books was first published in 1937. It was an overnight hit, eventually selling 15 million copies. How to Win Friends and Influence People is just as useful today as it was when it was first published, because Dale Carnegie had an understanding of human nature that will never be outdated. Financial success, Carnegie believed, is due 15 percent to professional knowledge and 85 percent to "the ability to express ideas, to assume leadership, and to arouse enthusiasm among people." He teaches these skills through underlying principles of dealing with people so that they feel important and appreciated. He also emphasizes fundamental techniques for handling people without making them feel manipulated. Carnegie says you can make someone want to do what you want them to by seeing the situation from the other person's point of view and "arousing in the other person an eager want." You learn how to make people like you, win people over to your way of thinking, and change people without causing offense or arousing resentment. For instance, "let the other person feel that the idea is his or hers," and "talk about your own mistakes before criticizing the other person." Carnegie illustrates his points with anecdotes of historical figures, leaders of the business world, and everyday folks. --Joan Price

Book Description

Simon & Schuster Audio is proud to present one of the best-selling books of all time, Dale Carnegie's perennial classic How to Win Friends and Influence People -- presented here in its entirety on 8 compact discs.

For over 60 years the rock-solid, time-tested advice in this audiobook has carried thousands of now-famous people up the ladder of success in their business and personal lives.

With this truly phenomenal audiobook, learn:

* THE SIX WAYS TO MAKE PEOPLE LIKE YOU
* THE TWELVE WAYS TO WIN PEOPLE TO YOUR WAY OF THINKING
* THE NINE WAYS TO CHANGE PEOPLE WITHOUT AROUSING RESENTMENT

And much, much more!

There is room at the top, when you know...How to Win Friends and Influence People

Customer Reviews:

5 out of 5 stars wonderful.......2007-10-22

I recommend this book, it changes your way of thinking and it has also helped me in my marriage in many ways

3 out of 5 stars Common sense isn't so common.......2007-10-22

This book could be summed up by using the tired cliche; "you catch more bees with honey than vinegar".

Apparently, that train of thought isn't common with some people, thus, even the need for books of this nature. As a refresher on basic people skills which candidly should have been learned as a child this book is outstanding.

However, one must remain cognizant that how one dealt with people 70 years ago is vastly different from today. People are a product of their environment which has changed tremendously over the years, hence people change and how you deal with them should as well.

Nevertheless, most basic people skills still apply, however, they are only equally as affective if all parties involved are playing by the same set of rules laid out in this book.

For example, if you spend the majority of your time seeing things from the other person's point of view and in return they do not take the time to see it from yours, how is that helping you? I see how it helps them, but not so much you.

That is the overall, problem with this book. All parties have to follow this brilliant plan in people skills for it to be "equally" affective which unfortunately, wont happen in most cases.

In conclusion, this book advocates being nice (letting the other person talk, seeing things from their point of view, never telling someone their wrong, etc.) However, to end my review with another cliche:

"nice guys finish last"

5 out of 5 stars A great resource.......2007-10-18

this is a must for anyone interested in social behavior. Or have just ever wander what makes certain people tick.

4 out of 5 stars Still works after 70 Years.......2007-10-17

This has been a standard for 70 years for good reason. It teaches basic interpersonal skills and good manners. It works especially well with introverts that need help with one-on-one relationships.

Its age would seem to be a negative, but it actually works as a positive. It reminds us that good people skills are not a fad; they are timeless and often neglected in today's educational system.

If you interact with people at all, this book is an essential part of your success in your interactions.

4 out of 5 stars Wanna build your network - listen to Carnegie !.......2007-10-14

Winning friends and influencing people is not an easy thing. Are you gregarious? Do you want to be a networking juggernaut? You should listen to what Dale Carnegie says.

"Do you want to get the attention of others? Watch out what actors do in advertisements and movies". This is such a simple technique that we all fail to recognize in our day-to-day life. "Do more listening than talking" - hmm, another simple technique. Carnegie explains how you can win friends and influence people, with a lot of stories.

This book is a must-read for those who want to build their network.
Crucial Conversations: Tools for Talking When Stakes Are High
Average customer rating: 4.5 out of 5 stars
  • Wrong audio book sold.
  • great business tool
  • Great Insight, Good Tools
  • Very good...
  • Ignores conversational reality
Crucial Conversations: Tools for Talking When Stakes Are High
Kerry Patterson
Manufacturer: American Media International
ProductGroup: Book
Binding: Audio CD

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ASIN: 0972488901

Book Description

This book gives people the tools to handle life's most difficult and important conversations.

Download Description

Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.

Customer Reviews:

5 out of 5 stars Wrong audio book sold........2007-10-16

The seller had the wrong book down for sale. It would be easy to do since the author had a similar named book. I was very impressed with the quick response to correct the problem. They credited the whole amount back and said I can keep the book. It is great to see a trustworthy, reputable, seller out there today - doing the right thing. I would highly recommend doing business with this seller again.

5 out of 5 stars great business tool.......2007-10-01

ordered 15 copies to distribute around our department... received rave reviews from everyone who read it.

5 out of 5 stars Great Insight, Good Tools.......2007-09-21

Wow! It's amazing how often I see my friends, family and MYSELF in both examples and in the strategies (some good, some bad!).

This is a great book to come upon when one needs it. Obviously, some have been forced to read it by a boss... and I'm not so sure that the message gets across that way.

Does this book cure all of the social inequities of the workplace? Of course not - that's not what it even attempts to do!

Rather, it's a series of tools for enhancing communication and, for many of us, these tools are a surprising way of looking at all conversations - particularly the non-productive ones.

Do I recommend this book? 100%!!! Would I give it as a gift to someone who "needed" it? Maybe not. It's best found when the time is right, not forced on someone when the time is wrong.

4 out of 5 stars Very good..........2007-09-18

Very good book for succesful managers, but also for amateurs interested in improving their communication skills. Of course, for some professionals that one may be "just another one".

2 out of 5 stars Ignores conversational reality.......2007-09-06

Do we need a book to tell us that if we and/or our conversational partners are overly emotional or argumentative, create an uncomfortable or unsafe setting, clam up, will not listen, are incapable of adaptation or appreciating other views, or are not overly bright that chances for conversational success are greatly diminished. The author's message is that in the absence of these negativities, that basically free-flowing dialog where all the relevant information is brought into the open will result in effective communication. The emphasis in the book is within business organizations, in particular between employees and employers, although the ideas pertain to all other so-called high stakes conversations between various persons. However, the book absolutely fails to deal with conversational reality.

It is readily obvious that the authors are consultants to the business community (managers), because of their dismissal of the power differentials in the workplace. Their citing of a few brave employees who questioned or contradicted a top manager, serves merely to reinforce the hazards to employees for speaking out in the workplace. Of course, such non-controversial topics as safety, productivity, or where to have the company picnic can be broached. Fundamental topics such as policies, strategies, products, marketing, structures, or personnel are invariably off limits. If the authors wanted to be serious about conversations within businesses, they would propose democratic participation structures, where workers or their elected representatives could freely, without fear of retribution, address any and all issues, not just the safe ones. Bravery or putting one's job on the line would not be necessary.

It is hardly just within businesses where crucial conversations are prevented despite one's best efforts. Bureaucracies and other barriers are often initiated specifically to prevent conversations. Try talking to an insurance company about drug or treatment denial. Try talking to a sales person about a corporate product or service. Try getting through a telephone answering system only to be stonewalled by an "associate." Try talking to a doctor about treatments or, better yet, fees. Try talking to a department head about the nature or conduct of your education. The list is endless where most people do not have a chance of a meaningful or effective conversation.

This book is like so many other "blame the victim" notions. If you are not having good conversations, it must be because "you" don't have the right "tools" to converse. It can't be that the person you are talking to has the power to inflict damage or is within a structure where they can simply ignore you or dispense pabulum. A democracy is based above all on wide-ranging conversation among equal citizens with hopefully widely accepted resolutions. Maybe some day in the US we will try a form of democracy within all of our organizations in which "conversations" are not one-sided with the possibility of punishment for even speaking. Now there is an idea for the authors to grasp.
Business Communication (with CD-ROM and InfoTrac )
Average customer rating: 3 out of 5 stars
  • Basic
Business Communication (with CD-ROM and InfoTrac )
A.C. "Buddy" Krizan , Patricia Merrier , and Carol Larson Jones
Manufacturer: South-Western College Pub
ProductGroup: Book
Binding: Hardcover

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ASIN: 0324272251

Book Description

Business Communication, 6th Edition, presents basic business communication fundamentals by using practical applications. It is designed to assist students in achieving academic and career success through the development of excellent communication skills. In depth discussion of current communication topics include: workplace diversity, electronic technology, correspondence applications, proposals, business plans, special reports, visual aids, teamwork, interpersonal communication, listening and nonverbal messages, presentation skills, and employment communication.

Customer Reviews:

3 out of 5 stars Basic.......2004-05-25

Book is very simple. If you have any exposure to the business world, this will be easy ad simple to understand. Good points and gives simple business communication tips.
Made to Stick: Why Some Ideas Survive and Others Die
Average customer rating: 4.5 out of 5 stars
  • Good read
  • The art and science of devising ideas that have impact and endurance
  • Essential Reading for Ad Execs
  • Monumental
  • A valuable tool for anyone who has to communicate -- that is, everyone!
Made to Stick: Why Some Ideas Survive and Others Die
Chip Heath , and Dan Heath
Manufacturer: RH Audio
ProductGroup: Book
Binding: Audio CD

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ASIN: 0739341340
Release Date: 2007-01-09

Book Description

Mark Twain once observed, “A lie can get halfway around the world before the truth can even get its boots on.” His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideas–business people, teachers, politicians, journalists, and others–struggle to make their ideas “stick.”

Why do some ideas thrive while others die? And how do we improve the chances of worthy ideas? In Made to Stick, accomplished educators and idea collectors Chip and Dan Heath tackle head-on these vexing questions. Inside, the brothers Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the “human scale principle,” using the “Velcro Theory of Memory,” and creating “curiosity gaps.”

In this indispensable guide, we discover that sticky messages of all kinds–from the infamous “kidney theft ring” hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony–draw their power from the same six traits.

Made to Stick is a book that will transform the way you communicate ideas. It’s a fast-paced tour of success stories (and failures)–the Nobel Prize-winning scientist who drank a glass of bacteria to prove a point about stomach ulcers; the charities who make use of “the Mother Teresa Effect”; the elementary-school teacher whose simulation actually prevented racial prejudice. Provocative, eye-opening, and often surprisingly funny, Made to Stick shows us the vital principles of winning ideas–and tells us how we can apply these rules to making our own messages stick.


From the Hardcover edition.

Customer Reviews:

3 out of 5 stars Good read.......2007-10-24

I really liked this book, it presented some interesting ideas that seem to keep popping into my head in everyday life. It read a little slow for me but I'd still recommend it to a friend.

5 out of 5 stars The art and science of devising ideas that have impact and endurance.......2007-10-23


This is one of the most entertaining as well as one of the most thought-provoking and informative books I have read in recent years. Chip Heath and his brother Dan examine an especially important challenge to everyone who struggles to formulate and then communicate ideas that "stick": That is, ideas that "are understood and remembered, and have a lasting impact - they change your audience's opinions or behavior." Extensive research indicates that each of us receives several thousand messages each day from various print and electronic media as well as from those with whom we have direct contact. These competing messages create "clutter" that is increasingly more difficult to penetrate.

Others have already explained why they hold this book in high regard. Here are three reasons of mine. First, the Heaths brilliantly explain how to nurture ideas that will succeed by penetrating the clutter and then sticking in a "noisy, unpredictable, chaotic environment." They stress the importance of simplicity (i.e. "finding the core of the idea"), of surprise to attract attention and then interest to keep that attention, of concreteness ("language is often abstract, but life is not abstract"), of credibility (hence the importance of verifiable details), of emotion (i.e. making people care), and of storytelling that provides stimulation (knowledge about how to act) and inspiration (motivation to act). The Heaths' own explanation of all this "sticks" because it possesses the same qualities to which the acronym SUCCESs refers: their explanation is guided and informed by Simple Unexpected Concrete Credible Emotional Stories.

Also, I greatly appreciate the Heaths' use of real-world situations that demonstrate why some ideas "stick" and most others don't. For example, in Chapter 5, the Heaths examine efforts to reduce litter in Texas. The state was spending $25-million a year on cleanup and costs were increasing 15% a year. Efforts to encourage better behavior (such as use of "Please Don't Litter" signs and roadside trash cans marked "Pitch In") weren't working because they weren't effective as appeals to emotion. What to do? How and why "Don't mess with Texas" stuck is best revealed within the narrative. My point now is that this and dozens of other examples give a stickiness to the Heaths' key points. Again, how they organize and present their material penetrates the clutter that (at last count) 432,367 books on communication offered by Amazon have helped to create...and that number does not include seminars, workshops, CD, DVDs, Web sites, and articles.

Key Point: Whether devising a campaign to eliminate litter or writing a book about penetrating clutter, ideas must "stick" to have any visibility and "traction" to have any impact. I agree with Thomas Edison: "Vision without execution is hallucination."

My third reason is an entirely personal one: I like to be entertained while reading a non-fiction book about effective communication. The Heaths share their insights with a light, almost playful touch. They seem to have a robust sense of humor. They not only know their stuff, they thoroughly enjoy sharing what they have learned. And they constantly cite sources that have helped them to increase their understanding of "why some ideas survive and others die." Three in particular are worth noting here: Robert Cialdini on the importance of using mysteries to reach "a higher level of unexpectedness," Robert McKee on the importance of using curiosity to fill the intellectual need to answer questions and close open patterns, and Gary Klein on how stories "illustrate causal relationships that people hadn't recognized before and highlight unexpected, resourceful ways in which people have solved problems." I highly recommend Cialdini's Influence: The Psychology of Persuasion, McKee's Story: Substance, Structure, Style and The Principles of Screenwriting, and Klein's Sources of Power: How People Make Decisions and more recent The Power of Intuition: How to Use Your Gut Feelings to Make Better Decisions at Work.

I wholly agree with Chip and Dan Heath that, contrary to what many people may believe, almost anyone can craft ideas that make a difference. "And that's the great thing about the world of ideas - any of us, with the right insight and the right message, can make an idea stick." In this volume, the Heaths share all they have learned about how to do that. To paraphrase Henry Ford, whether you think you can or think you can't...you're right.

4 out of 5 stars Essential Reading for Ad Execs.......2007-10-18

Essential reading for ad execs. Gets to the heart of the matter. Gets inside peoples heads... Highly recommended... and no one paid me to say this!

5 out of 5 stars Monumental.......2007-10-14

There are few books I will classify as good, even less as very good, and positively a very, very few books I would call great. This one falls into that last category.

It's simple, the question these two authors (and brothers) set out to answer: what makes some ideas so memorable that, across time and space, they are never forgotten? I grew up in west Africa and as a child, even I had heard the Kidney Story used as one example.

While the question is a simple one, it is not easy. After what I think must have been an incredible amount of research, the brothers Heath have answered in an elegantly simple way: according to them, there are a few characteristics (as a mnemonic, they spell SUCCES) of "sticky" ideas.

This is literally an eye opening book for me and I cannot recommend it more. I'll be rereading this book every few months.

5 out of 5 stars A valuable tool for anyone who has to communicate -- that is, everyone!.......2007-10-09

As a general rule, I don't enjoy "pop-business" titles. But Made to Stick defied all expectations. Lively and useful examples illustrate the authors' different points. The advice is practical and applicable to a variety of situations. It's not just about writing better. It's an improvement on all ways of communicating: to an audience, to co-workers, to clients, etc.


Excellent work.


Business Research for Decision Making (with CD-ROM and InfoTrac ) (Duxbury Applied)
Average customer rating: 5 out of 5 stars
  • Excellent Book
Business Research for Decision Making (with CD-ROM and InfoTrac ) (Duxbury Applied)
Duane L. Davis
Manufacturer: South-Western College Pub
ProductGroup: Book
Binding: Hardcover

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ASIN: 0534404820

Book Description

Ace the class and get prepared for the business world with BUSINESS RESEARCH FOR DECISION MAKING and its accompanying CD and online university library. With this easy-to-understand textbook, you'll see how new technology is changing the decision making process in today's world. From coverage of ethical issues in conducting research to how to analyze advancements and effects of data warehousing, data mining, and modeling, you'll find topics that'll prepare you for challenges you'll face on the job. And when you're ready to do your own research, you can save time, save money--and eliminate the trek to the library with the included access to InfoTrac College Edition, an online university library of more than 5,000 academic and popular magazines, newspapers, and journals.

Customer Reviews:

5 out of 5 stars Excellent Book.......2001-03-15

As I found this Book very useful for our studies. Actually this book was designed for senior level Business and Research students. I myself studying MBA in electronic commerce manage to see this book from my Tutor for few days. It contains lot of real time examples and large source of research information for everybody. Its wonderful for all of us. Yes I do recommend this book for all interested , I mean all fellow colleagues and other senior level maangers and academics as well.

Dinesh
The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
Average customer rating: 3.5 out of 5 stars
  • not helpful
  • Good, but basic
  • A must for all
  • AN ESSENTIAL LISTEN !
The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
The Dale Carnegie Organization
Manufacturer: Nightingale-Conant
ProductGroup: Book
Binding: Audio CD

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ASIN: 0743539850

Book Description

Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most of us are either too passive or too aggressive in our business life, and we end up never getting the support, recognition, or respect that we desire.

The business leaders and trainers from Dale Carnegie Training® have discovered that applying appropriate assertiveness to all your interactions is the most effective approach to creating a successful career.

The 5 Essential People Skills will help you be the most positively assertive, prosperous and inspired professional you can be. You will learn to:

• Relate to the seven major personality types

• Live up to your fullest potential while achieving personal success

• Create a cutting-edge business environment that delivers innovation and results

• Use Carnegie's powerhouse Five-Part template for articulate communications that grow business

• Resolve any conflict or misunderstanding by applying a handful of proven principles

Once you know and can employ these powerful skills, you will be well on your way to a new level of professional and personal achievement. You will see a transformation once you put these five essential skills to work for you.

Customer Reviews:

2 out of 5 stars not helpful.......2007-05-30

I know a lot of self help materials basically talk about common sense that we already know. But at least most of them serve as a reminder and a lot of good ones lead you into further examining it and once in a while you come up with an "Ah Ha". However, this book seems to limit itself to certain situations. It doesn't give enough examples and the "skills" it mentioned sometimes just don't make sense.

3 out of 5 stars Good, but basic.......2007-05-07

The ideas are good for all. The format is overly repetitive and some of the examples seem a little simplistic.

4 out of 5 stars A must for all.......2007-01-04

This was a very helpful audio CD that enabled me to easily use its content to my advantage in many different situations both in work and home life.

5 out of 5 stars AN ESSENTIAL LISTEN !.......2006-03-12

This six cd set is a real bargain at the Amazon price, it sells for three times as much elsewhere. It is a programme that must be listened to many times to get the maximum benefit, but is well worth it. I recommend it to anyone who wants to improve their communication skills, which is really everyone on planet Earth. It is a must have programme.
Death by Meeting: A Leadership Fable
Average customer rating: 4 out of 5 stars
  • Pointed and on topic
  • Meetings are a snap-shot of an organization's culture
  • How to reduce (if not eliminate) one of the major causes of organizational waste
  • Good for learning the basics of a meeting
  • Great book
Death by Meeting: A Leadership Fable
Patrick Lencioni
Manufacturer: Macmillan Audio
ProductGroup: Book
Binding: Audio CD

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ASIN: 1593974418

Book Description

The thought of meetings makes most business people miserable, but they're a critical and unavoidable part of what we do. Through fictional narrative, modeling, and practical solutions, Lencioni shows how to turn meetings from painful and tedious to productive, compelling, and even energizing. The story follows an executive who finds his job on the line and his future dependent on his ability to dramatically improve his disastrous meetings. An irreverent graduate student comes into the picture with fresh ideas and a new perspective to help the executive turn things around. This engrossing and concise audiobook will help improve morale, effectiveness, and the bottom-line at the office.

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Casey McDaniel had never been so nervous in his life. 

 In just ten minutes, The Meeting, as it would forever be known, would begin.  Casey had every reason to believe that his performance over the next two hours would determine the fate of his career, his financial future, and the company he had built from scratch.

 “How could my life have unraveled so quickly?” he wondered.

 In his latest page-turning work of business fiction, best-selling author Patrick Lencioni provides readers with another powerful and thought-provoking book, this one centered around a cure for the most painful yet underestimated problem of modern business: bad meetings.  And what he suggests is both simple and revolutionary.

 Casey McDaniel, the founder and CEO of Yip Software, is in the midst of a problem he created, but one he doesn’t know how to solve.  And he doesn’t know where or who to turn to for advice.  His staff can’t help him; they’re as dumbfounded as he is by their tortuous meetings. 

Then an unlikely advisor, Will Peterson, enters Casey’s world.  When he proposes an unconventional, even radical, approach to solving the meeting problem, Casey is just desperate enough to listen. 

 As in his other books, Lencioni provides a framework for his groundbreaking model, and makes it applicable to the real world.  Death by Meeting is nothing short of a blueprint for leaders who want to eliminate waste and frustration among their teams, and create environments of engagement and passion. 

Customer Reviews:

4 out of 5 stars Pointed and on topic.......2007-09-09

The book was pointed, on topic, and did what I think it intended to do, show that meetings don't have to be and truly shouldn't be boring. He gave some solid reasons why meetings end up that way and provided ways to avoid these pitfalls. I don't think he exhausted the reasons for boring meetings (i.e. trouble employees) but he hit some highlights. He didn't stray off course or try to cover too much. I tend to agree with one reviewer that by keeping it short and sweet the possibility of co-workers actually reading the book goes way up and thereby their buying into the multiple meeting strategy goes up as well.

Also, his suggestions can impact a company in ways beyond making meetings more fun. His suggestion to engender conflict/"working out issues" leads to everyone being less confusion about what is expected. I truly liked the book and would recommend it to my co-workers.

4 out of 5 stars Meetings are a snap-shot of an organization's culture.......2007-08-23

The quickest way to identify a company's culture is to observe their key meetings. One of the most impactful ways to change a company's culture is to change the way they handle meetings. In this parable (cannot be a fable, as it lacks the necessary animal cast) by consultant Patrick Lencioni, these truisms provide the platform for Lencioni's theory of meeting management. This theory addresses what Lencioni sees as the two key problems with most business meetings; lack of drama, and lack of contextual structure. He looks to the meeting owner to provide `The Hook' (set-up the plot for the drama), and the meeting facilitator to `Mine for Conflict'. Then he recommends contextual structure can be established by segregating meetings according to the time-frame they address; the daily check-in, weekly tactical, monthly strategic, and quarterly off-site review.

Great title, easy read, but misleading if you think this book is about how to reduce the number of meetings within your organization. Lencioni, in fact, recommends more and not less meetings; but without explicitly stating it, he implies that every meeting must have a clear purpose (context), identified objectives for each topic, and that the meeting owner and the meeting facilitator roles must be clear. His story also illustrates the importance of pre-meeting planning and content preparation. Lencioni makes the point that meetings are not a necessary evil; they are an opportunity to focus and engage people if done well. The book is recommended as a reminder of the value that meeting management can bring to an organization.

5 out of 5 stars How to reduce (if not eliminate) one of the major causes of organizational waste.......2007-07-17


This is one in a series of "leadership fables" in which Patrick Lencioni shares his thoughts about the contemporary business world. His characters are fictitious human beings rather than anthropomorphic animals, such as a tortoise that wins a race against a hare or pigs that lead a revolution to overthrow a tyrant and seize control of his farm.

In this instance, Lencioni focuses on probably the single greatest waste of organizational resources: meetings. Although they are "the closet thing to an operating room, a playing field, or a stage that we have...most of us hate them. We complain about, try to avoid, and long for the end of meetings, even when we're running the darn things! How pathetic is it that we have come to accept that the activity most central to the running of our organizations is inherently painful and unproductive?" Nonetheless, in most organizations, meetings comprise the single greatest cause of waste of resources and, yes, of opportunities as well.

Briefly, here's the fictitious situation. Lencioni introduces Casey McDaniel, generally viewed as "an extraordinary man - but just an ordinary CEO" of Yip Software, a designer and manufacturer of sports-related video games company he founded. What is perhaps most significant about Casey is the fact that conducts lethargic, unfocused, and passionless staff meetings that his colleagues understandably dread, as does he. For reasons best revealed within the narrative, he sells his company to Playsoft, the second-largest manufacturer of video games. Enter J.T. Harrison who serves as a liaison between Yip and Software. Almost immediately, Casey's inadequacies as a CEO and, especially, the consequences of the executive staff meetings he conducts become obvious to Harrison who becomes increasingly concerned about Yip's underperformance. Casey's career and the fate of his company are in jeopardy when Casey hires Will Petersen to be his temporary administrative assistant while his permanent administrative assistant is on maternity leave.

What then happens - and does not happen -- throughout the ensuing weeks enables Lencioni to dramatize the importance of scheduling, preparing for, conducting, and then following through on meetings that are never boring nor ineffective. Hence the great emphasis Lencioni places on having different kinds of meetings (e.g. daily check-in, weekly tactical, monthly or as-needed ad hoc strategic, and quarterly off-site), each of which has a different context, purpose, structure, and timeframe. Obviously, some meetings will generate more conflict, excitement, drama, etc. than will others. Over the years, many (if not most) of the staff meetings I have participated in (including those I conducted) wasted time on discussion of what to discuss rather than on making decisions about what to do.

At least 8-10 years ago, Lencioni apparently made a conscious decision to address especially important business issues by creating a human context for each rather than merely offering answers to questions or prescribing solutions to problems. To me, this is one of the greatest benefits of a business narrative, in this instance of a leadership fable: Creating a series of real-world situations (albeit portrayed fictitiously) that readers can identify with emotionally as well as rationally. He is a brilliant business thinker but he also possesses the skills of a master raconteur as he introduces a cast of characters, develops conflicts between and among them, and then allows "rising action" to build to a climax that is also best revealed within the narrative. Unexpected plot developments engage the reader even more.

Of special interest to me is Will's role in this business fable. He serves as an especially effective means by which Lencioni articulates his insights and suggestions. Eventually, in ways and to an extent also best revealed within the narrative, Will has a profound impact on Casey's leadership style as well as on Yip Software's fate. Although Casey and his colleagues as well as J.T. Harrison are fictitious characters, each is credible as a human being rather merely functioning as a literary device. Their values, concerns, personalities, anxieties, and behavior will be very familiar to anyone who has been involved in non-productive group discussions.

As is Lencioni's custom in each of the other volumes in the series of "leadership fables," he also includes (after the Fable) a "Model" section, consisting of supplementary material (Pages 221-254) whose value-added benefits will help his reader to make effective application of the lessons learned from the experiences shared by Casey and his colleagues at Yip Software. Lencioni leaves no doubt that there are direct correlations between enjoyable as well as productive meetings and effective leadership and management to establish and then sustain a "healthy"organization.

Those who share my high regard for this volume are urged to check out Patrick Lencioni's other "leadership fables" as well as Michael Ray's The Highest Goal, David Maister's Practice What You Preach, Bill George's Authentic Leadership and his more recently published True North, James O'Toole's Creating the Good Life, and Michael Maccoby's Narcissistic Leaders.

4 out of 5 stars Good for learning the basics of a meeting.......2007-07-17

This gives a great layout of the many meetings that take place in work places. For those who have managed or lead people and organizations for more than a few years it will be a review.I recommend it for any new manager or leader. The movie analogies work well too.

5 out of 5 stars Great book.......2007-07-02

I enjoyed this quick read. I found it paralleled some issues I was facing in my meetings. I can't wait to give these models a try.
Effective English for Colleges (with CD-ROM and InfoTrac )
Average customer rating: Not rated
    Effective English for Colleges (with CD-ROM and InfoTrac )
    Jack E. Hulbert , and Michele Goulet Miller
    Manufacturer: South-Western College Pub
    ProductGroup: Book
    Binding: Spiral-bound

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    ASIN: 0324222882

    Book Description

    Learn grammar the easy way with EFFECTIVE ENGLISH FOR COLLEGE! Concept reviews, examples, and applications will help you improve your grammar and usage skills. Features such as Apply Your Knowledge and end-of-chapter reviews help you ensure that you have mastered concepts before moving forward. You'll have numerous opportunities to practice your skills before each exam with features such as CheckPoints and Timely Tip Margin Notes integrated throughout the text.
    Wordmaster: Improve Your Word Power (Your Coach in a Box)
    Average customer rating: 5 out of 5 stars
    • This Kit Really Works
    • Excellent and well thought out teaching tool
    • Great language expansion tool
    • This is the next-best audio tutor (after "Verbal Advantage") for enhancing your vocabulary.
    • Wordmaster: Improve Your Word Power (Your Coach in a Box)
    Wordmaster: Improve Your Word Power (Your Coach in a Box)
    Denis Waitley
    Manufacturer: Coach Series
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    Binding: Audio CD

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    ASIN: 1596590289

    Customer Reviews:

    5 out of 5 stars This Kit Really Works.......2007-10-02

    I cannot recommend this vocabulary building kit enough. Many many words can be found here. There are 9 cd's. As you go from cd to cd the words increase in difficulty, but it's up to you if you prefer to skip ahead of course. Personally I listened to each cd as a refresher. I was particularly impressed at the techniques used to help the words be retained. The light music. The transitions. This is a quality product. Word Master doesn't just throw words at you. The words are given in a systematic order to aid in your retention. There's a female and a male voice to give the words variety and be more memorable. I loaded the cd's on my flashplayer for a month and listened during my commute to and from work. With a pad and pen I jotted down the words for extra retention power.

    Be prepared to listen to these cd's several times over. This pack was surely worth my money. A wise investment in my speaking, writing, business career or anyone who wants to amp up their potential.

    5 out of 5 stars Excellent and well thought out teaching tool .......2007-05-12

    This is a simple but excellent way to add words to your vocabulary. The background music really aids in retaining the material. You can add 500 words to your arsenal in no time flat. Denis Waitley is hard to beat in instructing a student in a given area. He is the Gold Standard and really one of a kind. I reccommend this program for anyone of any age to add and retain new words. A wonderful set of Cd's at a great Amazon price.

    5 out of 5 stars Great language expansion tool.......2006-12-16

    English is my second language. I was looking for an advanced course for a long time, particularly the audio course, to transfer the idle commuting time and low-absorbing job tasks into my own university in motion.
    This one is perfect - the best one I found so far. The words are spelled, which is a tremendous help for a visually-oriented person like me. Some other courses (i.e."Verbal Success") don't spell words. The only downside is the awkward and outdated format. It takes approximately one evening to convert the CDs into MP3s, rename the tracks so they are played in a proper sequence, and copy on one's Ipod. The whole course takes total 142MB space at 32kbps bitrate, which produces acceptable voice quality. There is a free CD to MP3 converter available for download online.
    Even, though I was already familiar with many words presented in this course, it helps to acquire proper accent by listening. It's money well spent. I used to pay the professional accent teacher $50 per hour.
    I hope the authors will issue the next volumes with more vocabulary. I very much look forward to it.

    4 out of 5 stars This is the next-best audio tutor (after "Verbal Advantage") for enhancing your vocabulary........2006-12-04

    With its smoothly alternating male/female narration and its soft, "suggestopedic" (classical) background music, Denis Waitley's "Word Master" audio tutor enjoyably introduces and explains 500 mostly well-chosen words. A tiny minority of the words in the initial unit might seem too commonplace to be included in such a tutor; on the whole, however, the range of vocabulary seems appropriate not only for advanced high school students or graduates but also many university graduates (especially those who weren't English majors).

    Waitley states that mastering all the words in his program provides a degree of fluency achieved by only the upper five percent of the population. [Incidentally, the identical claim was likewise (previously) made by the author of the competing "Verbal Advantage" program.]

    The "Word Master" vocabulary--though undeniably challenging and eminently beneficial for the majority of the educated adult population--is not fully as extensive or quite as advanced as that of the competing "Verbal Advantage" audio tutor by Charles Harrington Elster [note: I'm referring specifically to the complete (24-CD) "Success Edition" of Verbal Advantage]. "Verbal Advantage" not only touches on 3,000 synonyms and antonyms (corresponding to its core of 500 "keywords"), but its two most advanced levels of vocabulary generally surpass in difficulty the highest level of "Word Master"--the latter, in its own right, being already rather advanced by most benchmarks. [In fairness, it could be argued that some of the words in Verbal Advantage's uppermost level are too esoteric to be uttered by anybody but the "nerdiest" egghead. ;-)] Additionally, Elster's intermittent, fairly extensive "supplementary discussions" (generally significantly more linguistically pertinent and/or "in-depth" than Word Master's occasional, somewhat analogous digressions) are frequently extremely useful for highlighting the more complicated nuances of diction and related matters. Accordingly, "Verbal Advantage" is more appropriate than "Word Master" for some university graduates and language specialists. On the other hand, the regular price of the 24-CD "Verbal Advantage" is downright exorbitant, while the 9-CD "Word Master" can typically be had for less than twenty dollars.

    Here's how "Word Master" basically works:

    Each word is pronounced, spelled, defined, and used in at least two sentences. Then the current word is again pronounced, spelled, and defined before the next word is introduced and explained in like fashion.

    Brief "review" sessions (after the presentation of each unit's "group of five" words) are likewise provided. During each such review, the listener is enabled to supply (vocally or mentally) an appropriate definition for each given word.

    The two (male/female) narrators are first-rate. The alternation of their voices makes for a pleasing delivery of the program content.

    Whereas the competing "Verbal Advantage" employs (essentially) strictly "vocal-narrative" content, "Word Master" adds soft, "classical" (late-baroque period) background music, which reportedly/supposedly boosts the listener's absorption of the vocabulary. While I'm slightly skeptical regarding any claim that such music ensures better assimilation of language, I myself appreciate the melodious ambiance--in fact, I feel it pleasingly distinguishes "Word Master" from competing products; but a small minority of consumers might not react so positively to such (or any) background music.

    Though I believe that reading challenging literature will always be the ultimate means of enhancing linguistic dexterity, I do strongly appreciate the "Word Master" program's virtues. While the still larger vocabulary range of the expensive "Success Edition" of "Verbal Advantage" makes the latter product the champion in this marketplace niche, the very affordable and pleasing "Word Master" can, in its own right, typically provide some reasonably considerable coverage of "new" vocabulary (or, at very least, much worthwhile review and clarification of "partially acquired"--i.e., "passive"--vocabulary). And its agreeable background music incidentally makes "Word Master" a gratifying bedtime soporific, not to mention a soothing audio for those middle-of-the-night junctures when you're having trouble getting back to sleep.

    I highly recommend this inexpensive, well-produced "coach in a box"!

    ***

    P.S.: I also enjoy the "Word Smart" series of CD-ROMs (compatible with both Windows and Macintosh computers).

    5 out of 5 stars Wordmaster: Improve Your Word Power (Your Coach in a Box).......2006-08-30

    This learning toolkit is absolutely fantastic. I played it in the car with my husband and we both learnt a lot in the 45 minute drive. I would recommend to get the most benefit that you sit down at a set time with the CD, pen and paper and get learning. Great facility.
    Business and Administrative Communication with CD, PowerWeb, and BComm Skill Booster
    Average customer rating: 4 out of 5 stars
    • Excellent book for someone seeking new jobs
    • Communication for Dummies
    • Boring!
    • Good Communication good business
    • Effective Business Writing Text
    Business and Administrative Communication with CD, PowerWeb, and BComm Skill Booster
    Kitty O. Locker
    Manufacturer: McGraw-Hill/Irwin
    ProductGroup: Book
    Binding: Hardcover

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    ASIN: 0072551348

    Book Description

    This Sixth Edition of Business and Administrative Communication by Kitty Locker is a true leader in the business communications field. Beyond covering the broad scope of topics in both oral and written business communication, Locker’s text uses a student-friendly writing style and strong design element to hold student attention. Real-world examples and real business applications underscore the relevance and importance of the material presented to the classroom experience and to the students’ careers. Kitty Locker’s text also conveys the best possible advice to students through its research base; the author’s reputation as a contributor to this field of study lends an even greater element of teachability and relevance to this market-leading title. Locker continues to lead the pack with innovative technology offerings – the BComm Skill Booster, PowerWeb, and the Toolbox CD-ROM – round out the learning experience with Business and Administrative Communication.

    Customer Reviews:

    5 out of 5 stars Excellent book for someone seeking new jobs.......2006-04-30

    Thanks to this book I got more than 99% on my Professional Writing class. This book isn't just for college students; it is good for anyone who is in the market for new job. It talked about business communication (it's on the title) but that includes oral, written, how to do research paper, how to write proposals, what to expect and dress during an interview, how to write a follow up letter (thank you note), types of cover letters and how to tap into the hidden job market, types of resumes and online job search, e-mailing, types of letters (like fundraising) etc. (the list goes on and on). This is an excellent book for anyone learning about the current job market or what to expect. Ms. Locker is an excellent career coach and the book proves it. I applied to few job postings online (as a test on this book), and got replies from all of them and was called for interviews. I don't know about others but I'm very impressed with this book.

    5 out of 5 stars Communication for Dummies.......2005-08-12

    This book breaks down every area of communication. It let's you know step by step what is needed. This is a book you will keep referring to for years to come.

    1 out of 5 stars Boring!.......2005-07-31

    I needed to have this book for class and it is so boring. I can only read a page before I just have to stop because it's just that dull.

    4 out of 5 stars Good Communication good business.......2003-06-06

    A good primer for a student or review for the experienced manager who wants to hone communications skills. It includes information and exercises on just about every mode and type of communication. I will not give it 4 stars as the web site does not have much worth looking at and the CD is pretty useless as well.

    5 out of 5 stars Effective Business Writing Text.......2001-09-13

    Kitty Locker's Business and Administrative Communication, 5th ed. is the most considerate educational text I've reviewed for my business writing course. My classes typically include upper level English majors, but it is not uncommon for business majors and ESL students to register too. This student diversity usually presents difficulties because their writing abilities vary tremendously. Thankfully, I found Locker's text. It provides examples of real-life business writing and Internet communication situations highlighted with graphics, sidebars, tables and pictures colorfully presented. This textual consideration, I found, enables students to grasp both the theory and the reality of business communication outside their academic walls.

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