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Send: The Essential Guide to Email for Office and Home
David Shipley , and Will Schwalbe Manufacturer: Knopf ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0307263649 Release Date: 2007-04-10 |
Amazon.com
An April 2007 Significant 7 Editors' Pick: Funny, engaging, and oh-so-practical, Send is the ultimate etiquette handbook for email, making David Shipley and Will Schwalbe the "Miss Manners" resource for the digital age. Full of practical insights, Send is an invaluable resource for anyone who uses email, and is guaranteed to help you "think before you click." We are not the only fans of this important book. We asked psychologist, science journalist, and bestselling author Daniel Goleman to read Send and give us his take. Check out his exclusive guest review below. --Daphne Durham
Daniel Goleman is an internationally known psychologist who lectures frequently to professional groups, business audiences, and on college campuses, and is the author of many bestselling books, including Emotional Intelligence and most recently, Social Intelligence.
Book Description
When should you email, and when should you call, fax, or just show up?
What is the crucial—and most often overlooked—line in an email?
What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell?
Enter Send. Whether you email just a little or never stop, use a desktop or a handheld, here, at last, is an authoritative and delightful book that shows how to write the perfect email—at work, at school, or anywhere. Send also points out the numerous (but not always obvious) times when email can be the worst option and might land you in hot water (or even jail!).
The secret is, of course, to think before you click. Send is nothing short of a survival guide for the digital age—wise, brimming with good humor, and filled with helpful lessons from the authors’ own email experiences (and mistakes). In short: absolutely e-ssential.
Customer Reviews:
More like "Eats , Shoots & Leaves" than Strunk & White.......2007-10-16
Help for today's communicator.......2007-09-30
Send: The Essential Guide to Email for Home and Office.......2007-09-29
Learned what I didn't know I didn't know.......2007-09-26
EVERYONE, and I mean EVERYONE should read this book.......2007-09-25
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School Administrator's Complete Letter Book, Second Edition (Book & CD-ROM)
Manufacturer: Jossey-Bass ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0787965898 |
Book Description
The School Administrator's Complete Letter Book with CD-ROM, Second Edition, offers a comprehensive selection of model letters and memos for a wide variety of educational purposes and situations. This book and its accompanying CD contain a gold mine of tested, usable letters and other communiques, some of which can be used practically word-for-word from the book, while others can be adapted to your specific needs.The book's letters and memos represent the contributions of more than 60 outstanding school administrators throughout the United States - including superintendents, principals, supervisors, guidance counselors, and others - all of them with well-earned reputations for solid, professional communication.
Many types of letters are included - letters addressed to parents, teachers, students, teacher applicants, other school administrators, businesspeople, and the community at large. In addition, this handy resource is clearly organized, designed for easy use, and filled with the best letters of the best communicators in modern American education. The CD-ROM makes the letters easy to modify to fit your own situations.
Customer Reviews:
Schools Administrator's Letter Book.......2007-06-16
Wonder Resource.......2007-05-29
School Leader.......2007-02-21
Great book of letters.......2006-03-09
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Business and Management Communication: A Guide Book (4th Edition)
Ritch Sorenson , Grace DeBord , and Ida Ramirez Manufacturer: Prentice Hall ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0130870536 |
Book Description
This brief, inexpensive guide focuses on the "need to know" essentials of effective business writing and speaking. Loaded with examples and specific guidelines, it is designed to provide an immediate improvement in users' writing and speaking abilities. The Communication Process. Designing Communication Strategy. Organizing and Developing the Message. Instructing and Persuading. Designing Visual Aids. The Writing Process. Letter Style and Format. Types of Business Letters. Memos and E-mail. Short Reports. Long Reports. Resumes. Job Application Letters. The Speaking Process. Types of Presentations. Team Writing and Speaking. Communication Strategies for Securing Employment. For anyone in business or management.
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Power Up Your Small-Medium Business: A Guide to Enabling Network Technologies (Network Business)
Robyn Aber Manufacturer: Cisco Press ProductGroup: Book Binding: Paperback Similar Items: ASIN: 1587051354 |
Book Description
A businessperson's guide to network technologies
Small-medium businesses (SMBs) cannot grow without finding more effective ways to streamline their processes, develop differentiated products and services, deliver them to the right customers, and work collaboratively with partners. Growth-directed SMBs must set themselves apart for success by adopting innovative yet proven tools to improve efficiencies, stimulate productivity, be more responsive to customers, and boost the bottom line. Network technologies can help do that and more.
The challenge is knowing where to begin.
Power Up Your Small-Medium Business: A Guide To Enabling Network Technologies addresses the need for clear, business-aware technical information. It explores the relevance and business value of network technologies and how to gauge what's right for your organization. The book also provides a high-level primer on network technologies in plain English. It defines the technologies and how they work in accessible language.
Beyond that, Power Up Your Small-Medium Business: A Guide to Enabling Network Technologies provides advice on proven network technologies as business enablers, arming you with the right questions to ask of yourself and your vendors when planning new or enhanced networks. With this book as an educational resource on networking, you will be better prepared to invest in network technologies and shape your own success.
This volume is in the Network Business Series offered by Cisco Press. Books in this series provide IT executives, decision makers, and networking professionals with pertinent information on today's most important technologies and business strategies.
158705135403152004
Customer Reviews:
Powerful Business Guide for Network Success.......2004-06-21
While there are hundreds of books for executives about management style, organization, profit/loss, people selection and marketing. This is the first easy-to-read, easy-to-understand book we've read that tells you how to use technology to streamline your business processes and use the dizzying array of previously mysterious technologies to monitor and control business processes, product/service development and reaching the right customers profitably.
Ms Aber has balanced her technical background at 3Com and Cisco with her practical SMB experience gained involved in a struggling start-up - OneWorld Systems - and modestly successful mid-sized firm - Novartis.
Power-Up Your Small-Medium Business is divided into four logical sections - the value of networking, network basics, advanced technologies and implementation considerations. The network basics section is probably very intriguing to people who tinker and tweak technology, for most business owners and managers we thought it was a lot like reading a book on how your car engine works - interesting but more than we wanted to know.
Because most SMB owners/mangers are more focused on results rather than the how-to, the first section - value of networking - is a good primer on the strategic aspects of the technologies. Forget about having to take a computer science course on how network technologies do whatever they do. Whether you sit at the desk where the buck stops or have to make recommendations that will help your area of responsibility - engineering, manufacturing, logistics, marketing or sales - Ms Aber explores why business people need to use the technology in dollar and cents as well as real business terms.
Since we know enough about the technologies to be dangerous, we skipped to the fourth implementation section because this is where most sales and technical people seem to throw up all the smokes and mirrors as to what they are going to do for you. Again using words that real people can understand she lays out a variety of application scenarios that small - medium business managers can consider.
Her approach is to give you a set of basic to full-blown technology recommendations you can use depending upon your budget. More importantly, unlike most technologists who fall in love with and design/implement a closed-loop solution for you she outlines some technology growth plans you can use.
As a result you don't have to commit to solution A, B, C, D or E but can buy off on solution A/B and have a plan on how you can get to E as your company grows. In addition and equally important she gives the reader an insight into the technologies you may want to consider - wireless everywhere, video-enablement and electronic business-to-business or business-to-consumer - that firms may possibly use to give them a competitive edge in their markets.
Just by reading these two sections a business manager or unit manager has the tools he or she needs to hire someone - internally or externally - to carry out the company's network-powered program.
The reader is well armed with information to know what questions to ask, what to expect, and how to use the technologies once the company has them in place.
The middle sections are really reference chapters. Want to know networking basics? Ms. Aber lays out the areas - computer networks, switching/routing, security, intranet/extranet and virtual networks - so you can understand the concepts. Again she delivers enough information you can actually understand so you know when people are making recommendations that will benefit your company or their profit.
The advanced technology or "gee whiz" section is fun to read. She actually makes it easy for you to understand what is here now and on the horizon that can be used to give you an edge over the guy down the street, across the country or half-way around the globe. It is pretty obvious that Ms Aber thoroughly understands her technologies because she explains them so well that whether you have an accounting, marketing or MBA degree you can do a little dreaming and imagine how the technologies can be used in your organization or by others in your marketplace.
Ms Aber's writing makes dry and dull disarmingly easy to understand.
Whether you head a small-medium size company or are a business unit manager, Power Up Your Small-Medium Business is a good primer and working tool to understand what is out there and available to you as well as what it can do for your company's bottomline.
If you are in one of the ten million 100-1,000 employee firms that have an IT department the book will help you understand what your people are recommending to you, and whether you believe the recommendations will help you reach your goals.
If you are like us and in the majority of American business - 20 - 100 employees - where a network manager has to wear two or three hats, the book becomes even more valuable. Most of us outsource the network technology implementation and have a service person on call...just in case. Ms. Aber gives the business owner the power to understand what the technologies are, what they are going to be and how we can use them to our advantage.
Finally the biggest segment of American business has a roadmap they can read - and understand - about the mysterious field of network technologies that focus on discussing them in business terms, not techie terms.
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Microsoft Entourage 2004 for Mac OS X (Visual QuickStart Guide)
Steve Schwartz Manufacturer: Peachpit Press ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0321255836 |
Book Description
Both by itself and as part of Microsoft Office 2004 for Mac OS X, Entourage 2004 is about more than just email: It's about managing contacts and setting up appointments and creating task lists. But most of all it's about organization--providing a unified view for sharing, creating, and managing the information that threatens to engulf us. Here to help you make the most of it is the first Visual QuickStart Guide devoted entirely to the topic. In these pages you'll find all the task-based, step-by-step instruction you need to master every aspect of Entourage--from managing multiple email accounts to setting up groups, creating customized send and receive schedules, and more. Best of all, you¿ll get the skinny on all of Entourage 2004's new features--most notably, the very cool Project Center, which provides a single location from which you can view and organize all of the email, files, contacts, meetings, and tasks associated with a given project.
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A Guide to Customer Service Skills for the Help Desk Professional
Donna Knapp Manufacturer: Course Technology ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0760072620 |
Book Description
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk.Customer Reviews:
Excellent advice on the basics.......2001-04-12
Ms. Knapp provides every essential skill in a systematic order. She starts with an excellent, astute discussion on the key elements of achieving customer satisfaction, then begins the systematic process of describing how to develop and use the necessary skills for achieving this goal. This starting point is the most basic skill that is as important to our everyday life as it is to customer satisfaction: listening. This is also a skill that, regrettably, most of us need to continually work on. She gives excellent advice on how to be an active and empathetic listener, and also how to effectively communicate back to the speaker. This skill is reinforced with another that is essential to providing top notch customer support: telephone skills. A telephone, even with the growing trend toward e-support and electronic mail, is still a help desk (and call center) professional's primary tool. Because we cannot depend on facial expression or body language it is of the utmost importance to not only have good phone skills, but to also use these skills in conjunction with listening skills to "read" the customer's mood and adjust our approach accordingly.
Writing skills, the next basic skill that Ms. Knapp addresses, has always been important. This is because documenting issues and actions conveying this to other support professionals who may also work on an incident of case cuts down on unnecessary follow-ups that poorly written documentation causes. Also, this skill is rapidly growing in importance because of the increasing use of e-mail as a customer communications vehicle. The tips on writing given are excellent.
Difficult customers are a way of life. Someone who is frustrated enough to pick up a phone or who feels resentment towards the organization whose products or services you are supporting is going to want to take it out on the first person who answers the phone. Defusing these situations and refocusing angry customers on the issues instead of emotions requires real skills and the ability to subordinate your own emotions. Ms. Knapp gives excellent advice on how to handle irritated customers and, believe it or not, turn the experience into one in which the customer comes away not only satisfied, but a good reference for your product or service. This is one of the most valuable parts of the book and my personal favorite.
The remainder of this book covers problem solving (and prevention) techniques, team building and some great advice on how to relieve stress and keep from burning out. All in all, this is an excellent book that should be read by help desk and call center professionals (as well as tier-2 support analysts), and can be effectively used as a training outline by help desk and call center managers.
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SAP(R) R/3 Implementation Guide
Bradley D. Hiquet , and Anthony F. Kelly Manufacturer: Penguin Putnam ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 1578700639 |
Amazon.com
Author and consultant Bradley D. Hiquet puts a new and much-needed shine on the old technology-reference-book model in SAP R/3 Implementation Guide: A Manager's Guide to Understanding SAP. Instead of forcing readers down the tedious but often necessary path of configuration commands, Hiquet chronicles the fictional journey of ElectroTech, a manufacturer of industrial electrical components and factory automation products, through its SAP R/3 implementation and rollout. Except for the book's first section, which deftly handles the requisite company, target market, and application overview, the rest is dedicated to this gigantic composite case study.Assisted by real-life consultants at Conley, Canitano, and Associates, Inc., Hiquet has constructed the book to first address the myriad tribulations of ElectroTech's various departments, followed by an explanation of how implementing the cross-departmental SAP R/3 application can theoretically solve the problems. This approach is extremely effective. First, it provides specific examples of how antiquated and disjointed computing systems can adversely affect productivity and profitability. And second, it puts a human face on the issues. The book wraps up with a brief but informative chapter that outlines pragmatic, time-tested methods to help companies prepare for and successfully complete a SAP R/3 implementation. Sarah L. Roberts-Witt
Book Description
Written by a team of industry-leading experts, SAP R/3 Implementation Guide guides managers through the implementation of this powerful system. This book provides a real-life perspective that can help you avoid common pitfalls encountered when implementing SAP. It shows you how SAP will impact your business and, more specifically, your customers, material suppliers, and distributors. It explains why many SAP projects fail or run over budget and time. And, managers will gain a better understanding of the advantages and disadvantages of SAP and become proficient with all of its intricacies.Customer Reviews:
Excellent final user manual.......2000-07-28
Pow-Wow!.......1999-08-08
Also provides very precise step-to-step guide with pictures of the SAP dialogue box. Whoa!
Simple enough for the basics of SAP.......1999-07-08
It's good for beginners........1999-01-20
Concise guidence in executing business processes.......1998-12-25
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The Workplace Skills Presentation Guide (Book with Diskette for Windows)
Laurie Cope Grand Manufacturer: Wiley ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0471374466 |
Book Description
Everything you need to conduct polished presentations and workshops
Presentations and workshops provide mental health professionals with an excellent means of increasing their visibility within their communities and generating new referrals. For many, they also provide a steady source of secondary income. But creating the myriad documents and graphical materials that go into marketing, organizing, and delivering presentations can be a forbidding task for the professional on the go. Now this book saves you the time and trouble of starting from scratch by supplying you with everything you need to conduct highly professional workshops, seminars, and presentations.
An indispensable resource for experienced and novice presenters alike, The Workplace Skills Presentation Guide supplies you with:
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SOHO Networking: A Guide to Installing a Small-Office/Home-Office Network
Pete Moulton , and Peter Moulton Manufacturer: Prentice Hall PTR ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0130473316 |
Customer Reviews:
Orgastic read 4 computer nerds, intelectuals, and theorists.......2004-04-16
This is not the book for a beginner or intermidiate looking to set up his home network with step by step practical instructions. This book is better suited for the IT guy in training for a company with about 250-500 employees.
If you have formal computer training, don't mind being inundated with terms like WINS, DHCP, PSTN, CCITT, LSA, NVRAM, NWLINK, and enjoy reading dictionaries in your spare time just for fun, I highly recommend this book.
I guess my strong negative reaction came because I thought I was purchasing a "guide to installing a small office / home office network."
Instead of practical and sensible solutions, I got the extremes in spectrum: Simple explanations like this: "Sometimes the NIC drivers are out of date or they perform poorly, causing windows errors. In this case the most current upgraded drivers for the NIC should be installed." (Wow! Upgrade drivers? Who knew?! Thanks for telling me! I never would have known that!) while the majority of the time I felt like this author couldn't get out of "professor" mode, and is talking to a class that already has months of his lectures already under the belt. ( I'm just glad I'm not the woman married to the man.)
For those that need practical and sensible solutions to building a home network, I found Windows XP home networking by Paul Thurrott much more concrete and even sensually pleasurable to read by comparison. AND GET THIS: I was actually able to build a home / small office network with the Thurrott book.
For those of you on the LQT and don't mind a little PROVO while working your NICNT, I wish you a big UNATKO, and hope you find a little YCORLL on your Xray 818 Charlie Foxtrot.
That's a Roger big 10-4 over and out- cuz' he's got you covered.
Peace - Out
Not too impressed.......2004-03-22
Necessary for certification students.......2003-11-24
Excellent Networking Text.......2003-07-06
Today's LAN & Broadband Technology with Eye to Future:.......2002-10-30
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Solaris Administration: A Beginner's Guide
Manufacturer: McGraw-Hill Companies ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0072131551 |
Book Description
Ideal for Windows or Linux administrators looking to learn Solaris, this beginner's guide covers the basics of Solaris single host administration and explains how to manage Internet and intranet services. "Provides users of Solaris with an easily comprehended guide for installing and setting up Solaris. This is also a valuable resource for learning how to employ Solaris's many features." --Steven M. Christensen, Ph.D., Founder, sunfreeware.comDownload Description
Ideal for Windows or Linux administrators looking to learn Solaris, this beginner's guide covers the basics of Solaris single host administration and explains how to manage Internet and intranet services.Customer Reviews:
Total disappointment........2006-05-26
Crappy.......2003-10-01
not laid out well..........2002-04-27
Save you money.......2002-03-31
Pleasantly suprising.......2002-01-17
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