Difficult Conversations: How to Discuss what Matters Most

Difficult Conversations: How to Discuss what Matters Most
Average customer rating:

Insightful guide to conversations without confrontation

Will you ever have a hard conversation? Sure, you will! Read this book first.

Difficult converations

great read

Best Book on Communication

Difficult Conversations: How to Discuss what Matters Most
Douglas Stone , Bruce Patton , Sheila Heen , and Roger Fisher
Manufacturer: Penguin (Non-Classics)
ProductGroup: Book
Binding: Paperback

Interpersonal Relations | Relationships | Health, Mind & Body | Subjects | Books
Conflict Management | Relationships | Health, Mind & Body | Subjects | Books
General | Psychology & Counseling | Health, Mind & Body | Subjects | Books
General | Parenting | Parenting & Families | Subjects | Books
Communication | Words & Language | Reference | Subjects | Books
Similar Items:

Getting to Yes: Negotiating Agreement Without Giving In

Crucial Conversations: Tools for Talking When Stakes are High

Getting Past No

Crucial Confrontations

Fierce Conversations: Achieving Sucess at Work and in Life One Conversation at a Time

ASIN: 014028852X
Release Date: 2000-04-03

Amazon.com

We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman

Book Description

Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill.

Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist

"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters

"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman

Download Description

"What is a difficult conversation? Asking for a raise. Ending a relationship. Saying ""no"" to your boss or spouse. Confronting disrespectful behavior. Apologizing. Conversations we dread, and often handle clumsily as a result, are part of all our lives: in boardrooms and family rooms, across the negotiation table and the dinner table. Now, Difficult Conversations teaches us how to handle these dialogues with more success and less anxiety. How does it work? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. The authors discovered that regardless of context, the same small but crucial errors are what trip us up--and a few key adjustments can make all the difference. * The role of emotions--ours and theirs * The impact of what is said and what is not said * Why admitting our mistakes will put us in a stronger position * The truth behind the myth that women are better at expressing their emotions than men * How to respond productively in the face of personal attacks Who is this for? Filled with examples from everyday life, Difficult Conversations is certain to be an instant and lasting classic for families, neighbors, bosses, employees, customers, tenants, landlords, psychologists, teachers, and more. Who are the authors? Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and at the Harvard Negotiation Project. They have consulted to countless businesspeople, governments, organizations, and communities including all parties to the negotiations on constitutional transition in South Africa; school teachers in Medellin, Colombia; and community leaders and the police department in Springfield, Massachusetts. They lecture throughout the world and have written on negotiation, conflict resolution, and communication. Bruce Patton is co-author of Getting to Yes."

Customer Reviews:

Insightful guide to conversations without confrontation .......2007-10-22

You will face difficult conversations throughout your life, but now you can learn how to cope with them. This book provides a framework and various strategies for achieving better outcomes from hard exchanges. Douglas Stone, Bruce Patton and Sheila Heen use principles, illustrative stories and charts to teach you how to understand the components of challenging conversations, and how to prepare for them and transform them into something constructive. The language of the book is clear, insightful, concise and always helpful. You can use these principles in business, but the stories also concern relationships in your everyday life. We say everyone from teenagers to mature adults can use the communication skills discussed in this wise book.

Will you ever have a hard conversation? Sure, you will! Read this book first........2007-09-21

This little book can be a great help. We all have avoided conversations we knew were going to be difficult. Often not talking made things worse, so as things became intolerable we had the discussion and things got even worse. These authors break down the inner structure of difficult conversations and how we often mishandle them. They then show us the ways in which we can turn this into a constructive process that brings more understanding, greater cooperation, and learning that will help avoid repeating the difficulties in the future.

Certainly, I can't recap the whole book in this little review, but I especially like their concept of three conversations happening within each difficult conversation. They are the debate over what happened, the feelings conversation, and the identity issues. In the what happened conversation the problem is that each side assumes it knows the truth, that they know the other party's intentions, and that they know where and how to assign blame. Of course, all this is a fiction and a waste of time. It does nothing to fix the situation or improve the process to avoid the problem in the future. The book then shows you how to have a constructive approach to the same problem. Excellent stuff!

The authors are part of the Harvard Negotiation Project and has a foreword by one of the authors of the famous book, "Getting to Yes". The book is concise, but full of very good information. I recommend it very much.

Reviewed by Craig Matteson - Ann Arbor, MI

Difficult converations.......2007-09-17

this book is well worth the read,
it is easy to get throught, and does not repeat itself.
You want to read the whole book.
nancy carlson

great read.......2007-08-27

This book is used as a textbook at the Harvard MBA. Good tool for those messy conflicts

Best Book on Communication.......2007-08-24

This is the most useful and comprehensive compendium of effective, research validated, communication concepts I have ever seen in one book. Useful for anyone who speaks with other humans, especially significant others, business colleagues and teenagers. If you are a coach, this reading is required. Difficult ideas presented in a way that makes them easy to understand and easy to apply.

Average customer rating:

The Literature of Music Bibliography
D. W. Krummel
Manufacturer: Fallen Leaf Press
ProductGroup: Book
Binding: Hardcover

General | Music | Entertainment | Subjects | Books

History & Criticism | Music | Entertainment | Subjects | Books

General | Publishing & Books | Reference | Subjects | Books
ASIN: 0914913212

Book Description

In tracing the history of writings on music printing and publishing, this book discusses the theory of music bibliography. It examines such major topics as historical surveys of music printing and musical commerce and property; and surveys specific subjects ranging from type-specimen books to patent registrations, from the history of music libraries to bibliophilic editions.

Founders at Work: Stories of Startups' Early Days

Average customer rating:

perfectly organized for bedtime
Great content, awful format
Interesting Read
As Good as Everyone is Saying...Just Buy It!
Better than the 7 Harry Potter books together

Founders at Work: Stories of Startups' Early Days
Jessica Livingston
Manufacturer: Apress
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

Entrepreneurship | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

High-Tech | Industries & Professions | Business & Investing | Subjects | Books

General | Programming | Computers & Internet | Subjects | Books

General | Computers & Internet | Subjects | Books
Similar Items:

Dreaming in Code: Two Dozen Programmers, Three Years, 4,732 Bugs, and One Quest for Transcendent Software
The Art of the Start: The Time-Tested, Battle-Hardened Guide for Anyone Starting Anything
The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich
The Dip: A Little Book That Teaches You When to Quit (and When to Stick)
Smart and Gets Things Done: Joel Spolsky's Concise Guide to Finding the Best Technical Talent

Accessories:

Use Case Driven Object Modeling with UML: Theory and Practice
Practical Subversion, Second Edition (Expert's Voice in Open Source)

ASIN: 1590597141

Book Description

For would-be entrepreneurs, innovation managers or just anyone fascinated by the special chemistry and drive that created some of the best technology companies in the world, this book offers both wisdom and engaging insights—straight from the source.

— Chris Anderson, editor-in-chief of Wired Magazine, and author of The Long Tail

"All the best things that I did at Apple came from (a) not having money and (b) not having done it before, ever." —Steve Wozniak, Apple

Founders at Work: Stories of Startups' Early Days is a collection of interviews with founders of famous technology companies about what happened in the very earliest days. These people are celebrities now. What was it like when they were just a couple friends with an idea? Founders like Steve Wozniak (Apple), Caterina Fake (Flickr), Mitch Kapor (Lotus), Max Levchin (PayPal), and Sabeer Bhatia (Hotmail) tell you in their own words about their surprising and often very funny discoveries as they learned how to build a company.

Where did they get the ideas that made them rich? How did they convince investors to back them? What went wrong, and how did they recover?

Nearly all technical people have thought of one day starting or working for a startup. For them, this book is the closest you can come to being a fly on the wall at a successful startup, to learn how it's done.

But ultimately these interviews are required reading for anyone who wants to understand business, because startups are business reduced to its essence. The reason their founders become rich is that startups do what businessesdo—create value—more intensively than almost any other part of the economy. How? What are the secrets that make successful startups so insanely productive? Read this book, and let the founders themselves tell you.

Customer Reviews:

perfectly organized for bedtime.......2007-10-20

i open it up before bed, and one section is just enough to read by the time I am tired enough to sleep. I am not saying this book puts me to sleep - it's really good, but I like that you can read it in little chunks.

Great content, awful format.......2007-09-20

There's plenty of great information here, as all the other reviews said. But this interview format is really excruciating to read. Casual speech is very hard to transcribe in such a way that it becomes readable. This is why journalists and other writers are trained in how to reduce a long, tangential speech into something meaningful and clear. These interviews tend to run on and on and on, with the subjects jumping around, sometimes contradicting themselves, or misspeaking; all the stuff we do when talking, but which doesn't really matter in conversation, where other cues like body language make up for it. It really takes a lot of work to read this stuff, you're constantly having to hear the subject "out loud" in your head for it to make sense.

This book's easily twice as long as it could be if these interviews were edited down to a few really useful pages each. Or better: rewritten as short essays.

Interesting Read.......2007-09-19

Founders at Work is a fairly interesting read but lacks some depth. I'm the founder of a startup at the moment and am always keen to learn more about other founder's stories. The structure of this book is more like an interview with the interviewer rarely delving into the deeper human emotions, problems, issues, feelings etc of the founders. This really gives a basic "guided story" approach about each of the founders without any "pearls of wisdom" or "lessons learned".

Good for a single read or the average person who has an interest in technology startups from a founder's perspective, not worth being made into a hardcover.

As Good as Everyone is Saying...Just Buy It!.......2007-09-16

Loved this book. The interviewer asked a similar set of questions for all participants yet improvised when needed to follow an interesting train of thought to it's natural conclusion. All of the participants were refreshingly candid. Almost as if they were unloading on a therapist. Each interview is just long enough to feel complete but not so long as to feel redundant. On another note, I'm pretty anal when it comes to the physical presentation of a book and this one passes all my criteria: Decent margins, pleasant type face, good line space and font sizes, flexible spine stays open easily without trying to close itself, and easy to browse logical organization. If you're an entrepreneur working on tech start up this is one of the few "must read" books.

Better than the 7 Harry Potter books together.......2007-08-12

Better than the 7 Harry Potter books together (wich is a bad comparison as I didn't like them that much). The book is a collection of interviews with founders of famous technology companies about what happened in the very earliest days and later. Within each interviews, you'll catch dozen of interesting infos. Believe me , when you start it, you'll finish it within the week.

Opening a Restaurant or Other Food Business Starter Kit: How to Prepare a Restaurant Business Plan and Feasibility Study

Average customer rating:

The perfect tool for reassurance
Opening a Restaurant or Other Food Business Starter Kit: How to Prepare a Restaurant Business Plan & Feasibility Study by Sharon
Great book for starting restaurant business
Guide for Starting a Restaurant
Holding Success in Your Hand!

Opening a Restaurant or Other Food Business Starter Kit: How to Prepare a Restaurant Business Plan and Feasibility Study
Sharon Fullen
Manufacturer: Atlantic Publishing Company (FL)
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Hospitality, Travel & Tourism | Industries & Professions | Business & Investing | Subjects | Books

General | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

New Business Enterprises | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

Business Plans | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

Hospitality Businesses | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
Similar Items:

The Restaurant Business Start-up Guide (Real-World Business)
Running a Restaurant for Dummies
Restaurant Financial Basics
The Restaurant Managers Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation
Restaurants That Work: Case Studies of the Best in the Industry

ASIN: 0910627363

Book Description

Restaurants are one of the most frequently started small businesses, yet have one of the highest failure rates. Survivors need a powerful strategic advantage: a sound business plan and feasibility study prior to opening. A new study from The Ohio State University has found the restaurant industry failure rate between 1996 and 1999 to be between 57-61 percent over three years. Don't be a statistic on the wrong side, plan now for success with this new book & CDRom package.

A business plan precisely defines your business, identifies your goals, and serves as your firm's resume. The basic components include a current and pro forma balance sheet, an income statement, and a cash flow analysis. It helps you allocate resources properly, handle unforeseen complications, and make good business decisions. Because it provides specific and organized information about your company and how you will repay borrowed money, a good business plan is a crucial part of any loan application. Additionally, it informs personnel, suppliers, and others about your operations and goals. Despite the critical importance of a business plan, many entrepreneurs drag their feet when it comes to preparing a written document. They argue that their marketplace changes too fast for a business plan to be useful or that they just don't have enough time. But just as a builder won't begin construction without a blueprint, eager business owners shouldn't rush into new ventures without a business plan.

The Cd Rom will cover the following subjects: Elements of a Business Plan, Cover sheet ,Statement of purpose, The Business, Description of The Restaurant, Marketing, Competition, Operating procedures, Personnel, Business insurance, Financial Data, Loan applications, Capital equipment and supply list, Balance sheet, Breakeven analysis, Pro-forma income projections (profit & loss statements), Three-year summary, Detail by month, first year, Detail by quarters, second and third years, Assumptions upon which projections were based, Pro-forma cash flow, Supporting Documents, For franchised businesses, a copy of franchise contract and all, supporting documents provided by the franchisor, Copy of proposed lease or purchase agreement for building space, Copy of licenses and other legal documents, Copy of resumes of all principals, Copies of letters of intent from suppliers, etc.

A new study from The Ohio State University has found the restaurant industry failure rate between 1996 and 1999 to be between 57-61 percent over three years. Don't be a statistic on the wrong side, plan now for success with this new book and CD-Rom package.

Customer Reviews:

The perfect tool for reassurance.......2007-05-13

Especially for people who have been in the business for awhile, but never did their own thing- the sample business plan/program outlines major items you may not have thought about.
Also has helpful contacts, web addresses, and other resources pertinent in educating someone on opening a restaurant.

Opening a Restaurant or Other Food Business Starter Kit: How to Prepare a Restaurant Business Plan & Feasibility Study by Sharon.......2006-12-29

Sharon Fullen provides thought-provoking as well as practical steps to prepare for entrepreneurship by making the Readers aware that opening a restaurant is more than an idea but requires planning.

Not only are you moved to do more than come up with a wish list but one must take the time to write their vision, study the market, and come to terms if their business idea will be a profit maker or a profit shaker.

Such helpful information can propel the business in positive directions and bring about a boost in the economy by following the guidelines and suggestions within this book.

The added benefit of having a CD to provide hands-on experience of completing a business plan is another way the author shows her expertise in bringing the tools in the book to actual life for the Readers. The old saying that " experience is the best teacher" or "practice makes perfect" seems to have been a consideration of the author. This in my opinion sets this author apart from others.

Great book for starting restaurant business.......2006-12-23

Before reading this book I have never thought that opening a small restaurant might be so involved process. But I guess it is better to learn it before you invest your money. I am glad I read this book it opened my eyes and allowed to look behind my dream of being a restaurant owner. I would not say this book discouraged me - not at all. I will be able to make more educated decisions instead of emotional ones.

Recommend it to everyone who thinks of opening a restaurant business.

Guide for Starting a Restaurant.......2006-12-20

This Restaurant starter kit is a good reference as well as the companion CD that provides a sample business plan. From preliminary information gathering in preparation to writing the business plan such as market research, audience, expected clientele, scope of perceived services, menu planning this resource provides all the pieces necessary to guide you through the start-up process.
The section on software is expertly done in providing the layperson with a grasp of the software available and will save a fortune in missteps if read and followed. The choice in software can undoubtedly determine the quality and speed that you develop your plan.
Sharon Fullen does an exceptional job in guiding the layperson through the process of the feasibility analysis to include concept, location, execution and financing thus rounding out the completed business plan. The idea of a marketing plan is discussed showing the importance of a well-planned and executed marketing effort versus just tossing a few bucks to the wind and hoping for the best. The author has provided an invaluable tool for the upcoming restaurateur as he/she plans, develops and opens their life dream.

Holding Success in Your Hand!.......2006-05-24

While this resource guide by Sharon Fullen may not deal with the most glamorous aspect of opening a new restaurant or other food business, it certainly discusses the most import: the business plan. The entire book and accompanying CD-ROM handles basic business preparation with aplomb. Starting with What is a Business Plan? and ending with an entire chapter devoted to an example of a sample business plan, Fullen leaves no stone unturned. She highlights business plan writing strategies, pinpoints problem areas that are often stumbling blocks to success, intersperses invaluable information on writing a feasibility analysis and deftly assists the reader with ideas on how to implement and understand successful marketing strategies. One section that should not be skipped discusses Getting Your Plan Published, offering tips on standing above the competition when presenting your business plan. The CD-ROM is an extra bonus that affords you the luxury of having printable examples and a portable way to use and share your new-found information. Opening a Restaurant or Other Food Preparation Starter Kit is a must-have resource for any aspiring restaurant owner; a resourceful guide that offers sound advice, concrete examples and hidden nuggets of valuable information that only serve to solidify a sound start to the opening of your new restaurant.

Ethical Theory and Business, Seventh Edition

Average customer rating:

Biased, but a good primer on business ethics
A Critical Compendium
A Good Anthology
In Defense of Beauchamp and Bowie
This Book is Whack!!!

Ethical Theory and Business, Seventh Edition
Tom L. Beauchamp , and Norman E. Bowie
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Consumer Behavior | Marketing & Sales | Business & Investing | Subjects | Books

Ethics | Business Life | Business & Investing | Subjects | Books

Ethics & Morality | Philosophy | Nonfiction | Subjects | Books

General | Philosophy | Nonfiction | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books

Nonfiction | Qualifying Textbooks - Fall 2007 | Stores | Books
Similar Items:

Case Studies in Business, Society, and Ethics, Fifth Edition
Managers and the Legal Environment: Strategies for the 21st Century
Street-Smart Ethics: Succeeding in Business Without Selling Your Soul
Smartest Guys in the Room: The Amazing Rise and Scandalous Fall of Enron
In Search of Ethics: Conversations with Men and Women of Character

ASIN: 0131116320

Book Description

This book presents a comprehensive anthology of readings, legal perspectives, and cases in ethics in business. Contrasting business ethics approaches, Regulation of business, Performance Monitoring. Genetic testing and screening. Third world issues. Federal sentencing guidelines. Ideal for business professionals interested in reviewing ethical issues in business.

Customer Reviews:

Biased, but a good primer on business ethics.......2006-02-24

This book is a good primer on business ethics, and it would be even better if the writer / editors hadn't shown their bias with their selections of included material.

Business ethics theories evolve, just like any other social phenomenon; however, just because a theory is new doesn't make it right. Especially in an ethics book! The authors are clearly biased against big business, against small government, and against "shareholder management" theory.

Does this make them right or wrong? No. The only "wrong" committed is the bias itself.

As you read this book, just keep your critical thinking skills sharp and your eyes open.

A Critical Compendium.......2002-07-20

This book is a critical reader, and it's probably the most highly used text in business ethics today. Those who reviewed this book negatively sound like people looking for a fun, non-academic overview of the field. If so, this book isn't it. These are articles published in top academic journals, edited for readability, by scholars who are addressing the fundamental issues in a wide range of topics. It's meant to expose the span of the field and still give students (not light readers) exposure to contemporary literature that touches on the most salient points. It's meant to be a starting point to deeper research in any given topic. As such, the book is a complete success. B & B do a great job (here as in other ethics compendiums) of providing a framework that makes it easy for a professor to expose her students to the field in one swoop. They do a fine editorial job, stripping the articles of padding, and they work hard to keep the offerings up to date (passing on older articles that are superceded by fresh insights that touch on contemporary challenges and technologies; look for something relating to the corporate scandals of this last year in the next edition). If you are a student looking for an overview on business ethics, this book is the correct starting point. If you are someone looking for light reading about corporate corruption, with illustrations and full-color photos, stick to People magazine.

A Good Anthology.......2001-06-23

I really enjoyed this anthology, especially the section on sexual harassment. Some of the subjects were hard going, but, it was a good introduction to business ethics.

In Defense of Beauchamp and Bowie.......2001-06-17

I teach business ethics at the college level, and have found Ethical Theory and Business to be very helpful. Basically, B and B attempt to do three things, or so it seems to me. First, they offer an introductory essay, covering some of the main distinctions in both meta-ethics (e. g. whether morality is objective or subjective) and normative ethics. This essay is the weakest part of the book, I think, because they seem to offer caracatures of most relativist leaning views (e. g. egoism), and do not adequately criticize Kantian moral philosophy. But even so, the essay does explain many useful distinctions in philosophical ethical thought. Second, B and B offer both classic readings in Business Ethics (e. g. Milton Friedman), as well as really up to date readings, by many of the leaders in the field (e. g. R. Edward Freeman). This is quite a good selection of readings, although they have omitted a few classic essays (like Galbraith's 'The Dependence Effect'), and a few subjects which might have been useful, such as the question of whether one can attribute moral agency to corporations at all. Even so, B and B include more than any course in Business Ethics could cover. Third, B and B provide a Web site with excersizes and instructor aids. Depending on how much one uses the Web, this may be helpful too. So generally speaking, although no anthology is perfect, Beauchamp and Bowie have put together an admirable collection. There is a seventh edition coming out soon. Perhaps that one will be as good as this one.

This Book is Whack!!!.......2001-05-11

Ethical Theory and Business by Beauchamp & Bowie is the worst academic book I have ever been required to read. I agree with the reader from Minnesota that this book is very dry and boring and if I could give this book zero stars I would. All of the chapters in the book do not flow together very well since this book is very unorganized and is nothing more than a collection of narrative articles. The book does not have an index or any illustrations in it and the companion website to the book [stinks]. I do not think I learned anything about business ethics from reading this book nor did I find the information in it helpful for me in my life. After I finished reading this book, I felt like throwing it away, but instead I sold mine back to the bookstore. So if you want to learn about business ethics and are not required to purchase this book for a class, do not purchase this book.

Public Relations Writing: Form and Style (with InfoTrac®)

Average customer rating:

Great PR Piece
good book

Public Relations Writing: Form and Style (with InfoTrac®)
Doug Newsom , and Jim Haynes
Manufacturer: Wadsworth Publishing
ProductGroup: Book
Binding: Paperback

Communications | Skills | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Public Relations | Marketing & Sales | Business & Investing | Subjects | Books

Writing | Reference | Business & Investing | Subjects | Books

Communication | Words & Language | Reference | Subjects | Books

General | Reference | Subjects | Books

Media Studies | Social Sciences | Nonfiction | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books

Nonfiction | Qualifying Textbooks - Fall 2007 | Stores | Books

Reference | Qualifying Textbooks - Fall 2007 | Stores | Books
Similar Items:

AP Stylebook and Briefing on Media Law (Associated Press Stylebook and Briefing on Media Law)
Exercise Workbook for Newsom/Haynes' Public Relations Writing: Form and Style (with InfoTrac), 7th
Public Relations Practices: Managerial Case Studies and Problems (6th Edition)
The PR Styleguide: Formats for Public Relations Practice (Wadsworth Series in Mass Communication & Journalism)
Thomson Advantage Books: This is PR: The Realities of Public Relations (Thomson Advantage Books)

Accessories:

Exercise Workbook for Newsom/Haynes' Public Relations Writing: Form and Style (with InfoTrac), 7th

ASIN: 0534612962

Book Description

Write with understanding and purpose with PUBLIC RELATIONS WRITING: FORM AND STYLE! With a practical approach, this communication text uses the principles and theories of public relations to provide you with the tools you need to improve your writing skills. Examples, illustrations, and end-of-chapter exercises give you the opportunity to see public relations in action. The book-specific website saves you time by providing you with exercises, tutorial quizzes, and web activities.

Customer Reviews:

Great PR Piece.......2005-10-05

This is a great PR book. It has all of the essentials for PR writing along with general PR information. I would highly recommend it if you want an in-depth study of the field, or just brush up on genereal info.

good book.......2002-08-12

As a Public Relations student, I found this book to be extremely helpful. It demonstrates the proper way to write so that you can lear effective style and techinque. I have found that this book, along with Guerilla PR Wired by Michael Levine, create the foundation for my studies.

MCSA/MCSE Self-Paced Training Kit (Exams 70-292 and 70-296): Upgrading Your Certification to Microsoft Windows Server 2003

Average customer rating:

Excellent for real world and exams
Nearly perfect, and surely the best prepguide there is available
Best Comprehensive Book Available but not without faults
Good book
Very boring to read, reads more like a reference book...

MCSA/MCSE Self-Paced Training Kit (Exams 70-292 and 70-296): Upgrading Your Certification to Microsoft Windows Server 2003
Microsoft Corporation , Dan Holme , and Orin Thomas
Manufacturer: Microsoft Press
ProductGroup: Book
Binding: Hardcover

General | Certification Central | Computers & Internet | Subjects | Books

Networking | Microsoft | Computers & Internet | Subjects | Books

General | Computers & Internet | Subjects | Books

General | Software | Computers & Internet | Subjects | Books

Testing | Education | Reference | Subjects | Books

High-Tech | Industries & Professions | Business & Investing | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books

Computers & Internet | Qualifying Textbooks - Fall 2007 | Stores | Books

Reference | Qualifying Textbooks - Fall 2007 | Stores | Books
Similar Items:

MCSA/MCSE Managing and Maintaining a Windows Server 2003 Environment Exam Cram 2 (Exam Cram 70-292)
MCSE Self-Paced Training Kit (Exam 70-298): Designing Security for a Microsoft® Windows Server(TM) 2003 Network (Training Kit)
MCSA/MCSE Self-Paced Training Kit (Exam 70-284): Implementing and Managing Microsoft Exchange Server 2003
MCSA/MCSE Self-Paced Training Kit (Exam 70-299): Implementing and Administering Security in a Microsoft Windows Server 2003 Network (Pro-Certification)
MCTS Self-Paced Training Kit (Exam 70-620): Configuring Windows Vista(TM) Client (Self Paced Training Kit 70-620)

ASIN: 0735619719

Book Description

Announcing an all-new MCSA/MCSE Training Kit designed to help maximize your performance on Exams 70-292 and 70-296, core exams for IT professionals already certified on Microsoft Windows- 2000 who want to upgrade their credentials for Windows Server 2003. Covering two exams and two certification tracks, this kit provides excellent value. It packs the tools and features exam candidates want most#151;including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert exam-certified author; and a robust testing suite. It also provides real-world scenarios, case study examples, and troubleshooting labs for the skills and expertise you can apply to the job.Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions and pre- and post-assessment capabilities. Choose timed or untimed testing mode; generate random tests or focus on discrete objectives or chapters; and get detailed explanations for right and wrong answers#151;including pointers back to the book for further study. You also get a 180-day evaluation version of Windows Server 2003 software#151;making this kit an exceptional value and a great career investment.

Customer Reviews:

Excellent for real world and exams.......2007-03-17

Having achieved NT, 2000, and now 2003 MCSE certification, I've found the Microsoft Press books to be mixed bags. This one, however, is excellent. Weighing in at nearly 1500 pages, it covers a lot of ground. If you read (and re-read) the entire book, as well as ALL of the test questions in the included Measure Up sample test, and follow up on unclear information/answers with the TechNet website, and of course have real-world experience, then you'll have excellent preparation for the exams.

When reading this book, I kept admiring the editing. Most tech books have some serious editing problems - unclear wording, dubious or flat-out incorrect information. With this one, I was continually impressed with how each sentence was written to say precisely what was intended, with not too many or too few words. That's not to say it's pithy - writing "Windows Server 2003" repeatedly takes up space - just that it's very well written.

The glossary and included ebooks are helpful as well. Only bummer is that you can't print from the ebooks, so when you're studying, you'll need to apply pen to paper, or go to TechNet and do some printing.

The Measure Up practice test is not nearly as well written as the book - some dubious wording, typos, and incorrectly scored questions (like the answer is A, you put A, and the test scores it wrong). However, the practice test covers topics not included in the book (!), so it's worthwile to go through it.

Oh, and Microsoft even managed to inject a bit of humor here and there.

If Microsoft Press continues publishing books like this, they'll be a strong alternative to Sybex and others.

Nearly perfect, and surely the best prepguide there is available.......2006-09-30

I've used two preparation guides, this one and the one from Sybex. MSPress is definitely the best of these two books. Covers it all, the sybex version is too superficial and just does not cover it all, it actually lacks some important material.

This book contains lots of exercises, so you get hands on experience with all kinds of tools. Believe me, you are going to need it! The actual exam contains several simulations, so just reading about the available tools, options and functions is just not enough.

Futhermore every chapter ends with a small case study with some questions all of course regarding to stuff outlined in the chapter.

Without this book I would not have passed, both exams.

Best Comprehensive Book Available but not without faults.......2006-08-31

I used this book as a primary study guide for the 2003 upgrade exams and although it doesn't cover all the material, it is an excellent book and in my humble opinion the single best source of prepartion.

From what I've gathered, the exams changed sometime in late 2005 and some of the content is dated. That however is not the fault of the authors and unlike many of the "Microsoft Press" books, I found this an enjoyable and easy read.

The book is not indended to deeply review the "Core MCSE Curriculum". Its' audience is expected to be familiar with Windows 2000 engineering and administrative principles as well as a practicing administrator. The text will present content that is now covered under the exam (ie: high availibility services and certificate services)and features that are differential to the old product line. So do not expect this to be your sole source for content, at best it covers 80% of the exam's breadth. If you feel in the learch, I can only suggest brushing up on your 2000 or 2003 core infrastructure notes especially dealing with the subjects of GPOs and Site design\ AD-replication.

Subjects that are missing from the book that require research are EMS (in-band\ out of band services), Role Separation for Cerificate services and WIFI GPO administrative practices. A list of references to supportive documentation can be found in the study notes at [...] . The webpage's host has done an admirable job of putting them together.

In final preparation for the exam, I can only suggest Transcenders as a simulation software...accept no other. CBT nuggets has some great multi-media presentations available through their website to aid in reviewing the material and their content is first class.

Good Luck

Good book.......2006-06-30

This book covers the essentials skills to upgrade to your certification to Windows Server 2003. However, it does cover many topics that you already knew from your Windows 2000 experience, which sometimes are topics you don't want to read about because for the most part, you expected to read only about the improvements and changes from Windows 2000 to Windows 2003. In spite of this, it is a GREAT source of information for people with little experience with Windows 2000.

Very boring to read, reads more like a reference book..........2006-05-31

There are not many pictures, and the content is brought out in a very slow way. In other words, the material is mostly there, but you fall asleep reading all the fluff before getting to what you actually need to know. I love reading, but the format of this book makes the content difficult to swallow. I would suggest to get a different book.

Industrial Organization: Contemporary Theory and Practice (with Economic Applications)

Average customer rating:

Not very clear
do not touch
Induvitably excellent book!
Induvitably excellent book!

Industrial Organization: Contemporary Theory and Practice (with Economic Applications)
Lynne Pepall , Daniel J. Richards , and George Norman
Manufacturer: South-Western College Pub
ProductGroup: Book
Binding: Hardcover

General | Popular Economics | Business & Investing | Subjects | Books

Theory | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Industrial | Management & Leadership | Business & Investing | Subjects | Books

New Business Enterprises | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books

Professional | Qualifying Textbooks - Fall 2007 | Stores | Books
Similar Items:

Structure of American Industry, The (11th Edition)
Modern Industrial Organization (4th Edition) (Addison-Wesley Series in Economics)
Public Finance and Public Policy
Economics of Regulation and Antitrust, 4th Edition
Information Rules: A Strategic Guide to the Network Economy

ASIN: 0324261306

Book Description

This textbook brings modern I/O analysis to the undergraduate level. Consistent with modern analysis, the authors focus explicitly on the nature of strategic interaction and make extensive use of game theoretic tools. At the same time, they never lose sight of the policy motivation behind much IO analysis. Formal analysis is combined with many practical applications, and the presentation does not assume familiarity with calculus, rather it relies on the ability to work through algebraic equations.

Customer Reviews:

Not very clear.......2007-08-10

I had a very hard time following what's going on because the language is not very clear and too verbose. The book focuses on the beauty of language rather than how to express the ideas in a clear and understandable manner. Makes simple stuff a lot harder than it should. Translating equations into words is sometimes confusing, and the concepts are too ideal that they can hardly apply to the real world situations.

do not touch.......2006-12-26

the book is filled with typo. Given that this is third edition, the author doesn't seem to pay much attention to the hw. I was a TA for this class, and it took me some times to figure out what i did wrong because the hw questions are wrong. The theories in this book can only be applied in the context of the book's examples; some of these theories are not general and can't be applied in a broad sense.

Induvitably excellent book!.......2003-11-04

Above all, it enraptured me with its practical orientation,
which really builds the economic sense at the reader. Numerous, straight superior and often also heartbreaking examples make theory well comprehensible. There doesn't lack nor more complex mathematical assecession for more serious study. 1A

Induvitably excellent book!.......2003-11-04

Average customer rating:

THE BEST!!! This one is the best out there
A Tough Read
A wealth of information
A relief...
Great for Experienced Publishers Too....

How to Start a Magazine
James Kobak
Manufacturer: M. Evans and Company, Inc.
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

Entrepreneurship | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

General | Publishing & Books | Reference | Subjects | Books

Journalism | Writing | Reference | Subjects | Books

General | Reference | Subjects | Books

General | Arts & Photography | Subjects | Books

Media Studies | Social Sciences | Nonfiction | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

Arts & Photography | Qualifying Textbooks - Fall 2007 | Stores | Books

Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books

Nonfiction | Qualifying Textbooks - Fall 2007 | Stores | Books

Reference | Qualifying Textbooks - Fall 2007 | Stores | Books
Similar Items:

How Not to Start a Magazine
Publish Your Own Magazine, Guide Book, or Weekly Newspaper: How to STart Manage, and Profit from a Homebased Publishing Company (Culture Tools)
Starting & Running a Successful Newsletter or Magazine
Magazine Design That Works: Secrets for Successful Magazine Design (That Works Series)
Magazine Editing: How to Develop and Manage a Successful Publication

ASIN: 0871319276

Book Description

Included in this book are explanations of all the steps needed in planning, testing and executing the startup of a successful magazine, giving the reasons for and examples for each step.

Customer Reviews:

THE BEST!!! This one is the best out there.......2005-11-24

you can skip to any chapter and read that topic without having to read the first chapters. Go to what you inquire and the author will present it as standalone material. THis is like the bible of Magazine How-to books...

A Tough Read.......2005-09-05

I found How to Start a Magazine by James Kobak difficult to read and somewhat depressing. The promises on the cover, in my humble opinion, we never fulfilled and the textbook-style format was flat. I felt as if, rather than a telling me "how to" he was telling me all the reasons "not to." He also came from only one perspective--that of a large scale, national publication. My goal is to build a local business-builder magazine. Therefore, much of the information was irrelevant for me. Based on the cover promises, I thought I'd found the ideal book for my needs. It didn't deliver.

A wealth of information.......2004-06-02

So you want to start a magazine? It won't be easy..it won't be fast--and it definitely won't be cheap!

Author James Kobak took up the unthankful task of trying to write a user-friendly guide to a profession that many magazine publishers study for four years or more at a university or college.

For the most part, Kobak does a pretty good job. He is obviously enthusiastic about the subject. He has been direct witness to the start-up and/or purchase of many magazines. So he knows his subject.

The reader faces one big challenge. Reading this book is like scraping the top off a mountain. Once the reader moves past the initial "you can do it" enthusiasm of the first few chapters, s/he is immediately faced with the immensity of the task that starting a magazine may present. By the time Kobak closes up his last few chapters with the drudgery of statistics, bookkeeping and forecasting, the shackles of optimism will have rolled away from the reader's demeanor and the reality of his/her endeavor will stare him/her boldy in the face.

There is so much information crammed into the 300-some pages of this book that I ran my highlighter dry trying to capture it all. Kobak writes in an unintimidating style for those new to publishing. That said, however, the information is sometimes muddled by sloppy editing and the author's occasional lapses of clarity in his writing.

For its wealth of information alone, this is a must read for anyone who plans on starting a publishing venture without going the college route. Kobak eplains very clearly that starting a magazine is not inexpensive. Perhaps that is why he priced his book so reasonably. So that we readers could learn that fact first.

A relief..........2004-01-23

Every single book that I'd ever picked up about the magazine business was pretty cut-n-dry and hard to understand (vocabulary wise) with entirely too many numbers that made me go "???" But this book was conversational and informative. I found out some things that I didn't know about from the magazine I was writing for. It's a great way to learn about the magazine business if you're starting it on your own or just to understand the behind-the-scenes of what the owners do. He lost me in the end with the numbers but I still enjoyed it.

Great for Experienced Publishers Too...........2003-12-14

How to Start a Magazine is a must read for anyone thinking about starting a magazine, and anyone currently in the business. While the book targets the wanna-be publisher, it is also one of the best books I have read for experienced magazine professionals too. Kobak masterfully describes all of the key competencies of magazine publishing in a straight forward no nonsense manner. Unlike many texts on this subject, this book is full of practical real-life examples of what to do, and what watch out for. The author also does an excellent job of exploring how to expand the business of established magazines into international markets, book publishing, list rentals and custom publishing. This book is well worth your time and money.

Who Says Elephants Can't Dance?: Leading a Great Enterprise through Dramatic Change

Average customer rating:

Great leader
What Life at the Top is Really Like--As Told By a Superb Leader
Where Were the Details?
A leader thru change
smooth transaction, exact product, nice&easy supplier

Who Says Elephants Can't Dance?: Leading a Great Enterprise through Dramatic Change
Louis V. Gerstner
Manufacturer: Collins
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Decision-Making & Problem Solving | Management & Leadership | Business & Investing | Subjects | Books

Leadership | Management & Leadership | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Manager's Guides to Computing | Business & Culture | Computers & Internet | Subjects | Books
Similar Items:

Only the Paranoid Survive: How to Exploit the Crisis Points That Challenge Every Company
Jack: Straight from the Gut
The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials)
What They Don't Teach You At Harvard Business School: Notes From A Street-Smart Executive
Confessions of an Advertising Man

ASIN: 0060523808
Release Date: 2003-12-16

Book Description

Who Says Elephants Can't Dance? sums up Lou Gerstner's historic business achievement, bringing IBM back from the brink of insolvency to lead the computer business once again.Offering a unique case study drawn from decades of experience at some of America's top companies -- McKinsey, American Express, RJR Nabisco -- Gerstner's insights into management and leadership are applicable to any business, at any level. Ranging from strategy to public relations, from finance to organization, Gerstner reveals the lessons of a lifetime running highly successful companies.

Download Description

Customer Reviews:

Great leader.......2007-08-27

When I started the book, I have no idea about the history of IBM. I am not an IT person, so I have heard IBM but that is basically it.
I learned a lot from the book about IBM, what they did wrong and how he changed it.
But besides everything he revised the company culture and organizational structure. I think that is the hardest thing a CEO can achieve. His vision, his attention to details but still seeing the big picture amazed me. No wonder they picked him as the great saver of the IBM legend.
The book is long and sometimes repeats itself, without going into details.
The part I enjoyed the most was his e-mails. How encouraging was he after 9/11, he mentioned employee names and all the things they did both to help and also to get their business going. He sent e-mails to his 300.000 employees. His tone and the things he mentions, his clarity was amazing. He is an excellent leader. IBM is very lucky to have such a good CEO.

What Life at the Top is Really Like--As Told By a Superb Leader.......2007-08-16

Having spent twenty-three years in management before I became an entrepreneur, I recognize that moving from one side of the desk to the other side may be the longest journey a professional person ever makes. When we shift into a leadership spot, not only do we find that our prior perceptions might have been totally inaccurate, we have to address personal and professional challenges we would have never imagined.

I applaud this book as one man's record of what life at the top is really like. He won me over immediately when he decided to wear a blue shirt because everyone else was wearing white. Thoreau would have applauded his individualism.

With my current profession dedicated to improving individual and corporate communication, I agree with Gerstner's assertion that "No institutional transformation takes place, I believe, without a multi-year commitment by the CEO to put himself or herself constantly in front of employees and speak in plain, simple, compelling language that drives conviction and action throughout the organization."

Another striking bit of Gerstner wisdom: "Success in a company comes foremost from success with the customer, nothing else."

He's right on target again when he observes that "lack of focus is the most common cause of corporate mediocrity."

Yet Gerstner goes beyond mere platitudes: "Execution--getting the task done, making it happen--is the most unappreciated skill of an effective business leader."

Possibly two of Gerstner's words capsule his approach to awakening IBM to its possibilities: "constructive impatience."

In my judgment, Louis Gerstner should rank alongside Jack Welch as a take-no-prisoners leader. Read this book, and you will agree that he was the right man at the right time for IBM.The Complete Communicator: Change Your Communication-change Your Life!

Where Were the Details?.......2007-06-06

Throughout this book Gerstner discusses the changes IBM made and how he helped turned the company around. I have no doubt that he was a large part of the dynamic shift at IBM to again make it the successful, global company that it is today, but I felt that I went through the book without completely understanding what those changes were. There was a lot of discussion of how IBM was operated and managed when Gerstner took control of the company in 1993 as it was falling apart before the public's eyes, and there was a lot of explanation of how IBM was successful and reborn when he stepped down from the CEO position in 2002. But there was little substance in between. I am not sure if that is because the day-to-day steps taken throughout the mid and late 1990s are too mundane for the average business reader, of if the details were just left out. Gerstner does share some insight into leadership skills and his management style, but IBM as is left in the shadows. All in all, this is not a bad book, but be aware that the reader is left wondering exactly how IBM regained its dominant position in the marketplace.

A leader thru change.......2007-05-17

Mr. Gerstner provides his story of when he took over the reigns at IBM and brought the company back on its feet. This is a strict business book with internal memos and charts at the end so it can lend itself to being a bit boring in some parts. However, when the authir describes how he was able to navicate thru the huge complexity of all the different divisions, then this book becomes a valuable reference for any business leader who needs to go thru the same process.

smooth transaction, exact product, nice&easy supplier.......2007-05-14

exact product at an affordable price w a smooth transaction

Books:

Books Index

Books Home

Recommended Books