Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model
Average customer rating: 4.5 out of 5 stars
  • An "objective, unbiased way to define supply chain management"
  • Supply Chain Excellence
  • A good book for me as a reference
  • The Path to Supply Chain Excellence
  • SCOR methodology explained
Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model
Peter Bolstorff , and Robert Rosenbaum
Manufacturer: AMACOM/American Management Association
ProductGroup: Book
Binding: Hardcover

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  4. Supply Chain Management Best Practices Supply Chain Management Best Practices
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ASIN: 0814407307

Book Description

The Supply Chain Council (SCC) is a nonprofit organization dedicated to developing best practices in supply chain management. But until now, there have been no books available based on these preferred techniques. Supply Chain Excellence gives professionals implementing new supply chain projects a clear, step-by-step guide to adopting the accepted and proven methodologies developed by the SCC. This book uses the council's Supply Chain Operations Reference (SCOR) Model, showing readers how they can:

* align strategy, material, workflow and information * conduct the proper competitive analysis to define business opportunity * establish the metrics that will determine the project's level of success * gain internal support by educating employees and executives

Using a unique SCOR Project Roadmap, Supply Chain Excellence is an instruction manual for achieving supply chain success.

Customer Reviews:

5 out of 5 stars An "objective, unbiased way to define supply chain management".......2007-06-06


SCOR is an acronym for the Supply Chain Operations Reference business model that was developed by the Supply Chain Council. (For more information about SCC, please visit http://www.supply-chain.org/index.ww.) In this volume, Peter Bolstorff and Robert Rosenbaum explain what the SCOR model is, how to use it most effectively, and why it can help any organization (regardless of size or nature) to improve its supply chain management. When reading this volume, it is important to keep in mind that effective management of any supply chain model depends upon active and collaborative engagement in the process by (literally) everyone involved, at all levels and in all areas of the given enterprise.

Many readers will especially appreciate the format that Bolstorff and Robert Rosenbaum selected within which to present their material. After two introductory chapters in which they discuss the supply chain operations reference model and then suggest how to build organizational support for supply chain improvement, they focus on the implementation of a four-phase process during a recommended seventeen-week timeframe and devote a separate chapter to each of the seventeen weeks.

Phase I: Discover the Opportunity (Week One)
Phase II: Analyze Basis of Competition (Weeks Two-Four)
Phase III: Design Material Flow (Weeks Five-Eleven)
Phase IV: Work and Information Flow Analysis and Design (Weeks Twelve-Seventeen)

Bolstorff and Rosenbaum then provide six appendices which facilitate review of the key points later: SCOR Model Overview, Fowler's Business Context Summary, Fowler's Supply Chain Improvement Project Charter, Partial List of SCOR Model Leading Practices (Sorted by Business Area), SCOR Version 5.0 Quick Reference Guide, and SCOR and Six Sigma DMAIC [i.e. Define, Measure, Analyze, Improve, and Control].

Note: Fowlers, Inc. is a billion-dollar conglomerate with worldwide leadership in three businesses: food processing, optical technology products, and business services. "Fundamental to the success is the Fowlers mission to continually exceed customer expectations. The company and its employees believe that if they go beyond what customers require, those customers will return again and again."

For me, some of the most valuable material in this book is provided in Chapter 17 (Week Fifteen) when Bolstorff and Rosenbaum explain how to determine how the given business should work by reviewing the Sample SCOR Level 3 Baseline Blueprint (see Table 16-3 on Page 181), adjusting SCOR Level Three processes between "swim lanes" (i.e. dividers used to organize and separate process steps by groups, organizations or roles; used to delineate ownership of the processes), incorporating transaction language for the specific technology application that will be used, conducting logical business transaction tests, and calculating productivity improvements based on the changes.

This is by no means an "easy read" and will be especially challenging to those who have only limited (if any) prior experience with the design and implementation of a large organization's supply chain for. Credit Bolstorff and Rosenbaum with making brilliant use of an extended case study of Fowlers. I certainly appreciated this approach because it enabled me to gain a much better understanding of how the exemplary organization navigated its way through the eight steps of the SCOR project lifecycle which begins with educating everyone within the given enterprise about supply chain improvement to gain their support and concludes with implementing whatever changes (i.e. improvements) may be necessary to achieve sustainable competitive advantage.

Those who share my high regard for this volume may also be interested in Thomas Stallkamp's SCORE! in which he explains how (then) Chrysler Motors used a proprietary goal and measurement system (Supplier Cost Reduction Effort) in the 1990s. At that time, Stallkamp was responsible for Chrysler's procurement and supply activities. "Although it took some time to get started, by 1992, the SCORE approach had been incorporated into a supply-management philosophy called the Extended Enterprise of the firm. Because their destiny and fortunes were directly linked to Chrysler's, the idea was to build a virtual team atmosphere in which all parties focused on reducing the cost of developing and producing vehicles. The construction supply-side suggestions worked to reduce both the supplier's costs and those of Chrysler." In this book, Stallkamp traces with meticulous the process by which SCORE was formulated and then implemented as a proprietary goal and measurement system.

4 out of 5 stars Supply Chain Excellence.......2007-01-11

Definitely a very good overview of the SCOR model (Supply Chain Chain Operations Reference). I have used this book as a base reference for Kaizen processes I have championed, with SCOR as a structural foundation.

My only reservation is that the book reviews how the overall process works from a project perspective without digging into the metrics. An experienced practitioner can get around this through experience and other resources however it would have been nice to have. To offset this the auther goes into the "whys" and the "whats" instead of the "hows" and does an extremely good job at his targeted subject material.

I would most definitely purchase and use this book again, and recommend it to others looking to use SCOR processes to improve their balanced scorecards.

3 out of 5 stars A good book for me as a reference.......2007-01-10

This book is available for me as a reference in my task as senior purchasing to conduct best parctical of supply chain

5 out of 5 stars The Path to Supply Chain Excellence.......2006-11-02

I highly recommend this book for any business that is in the process or is preparing for a BHAG. Peter Bolstorff provides the practitioner with detailed project roadmaps while addressing the challenges and process of change within a Supply Chain. By following the details within his book your company will increase customer satisfaction, profits and achieve excellence.

3 out of 5 stars SCOR methodology explained.......2006-05-23

This book does a decent job of explaining SCOR methodology to the novices. Please do not expect to immideately start using the SCOR model after reading this book - that needs a lot of experience and judgement. Besides the slightly dry writing style, I do not have quibbles with the style. On the content side - I do believe the title promises more that what it will deliver to most people.
Handbook of Quantitative Supply Chain Analysis: Modeling in the E-Business Era (International Series in Operations Research & Management Science)
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    Handbook of Quantitative Supply Chain Analysis: Modeling in the E-Business Era (International Series in Operations Research & Management Science)

    Manufacturer: Springer
    ProductGroup: Book
    Binding: Hardcover

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    ASIN: 1402079524

    Book Description

    Over the past two decades, not only has supply chain analysis become a strategic focus of leading firms, it has also spawned an impressive array of research that brings together diverse research communities. Adding to this diversity and intellectual energy is the emergence of E-Business. E-Business creates new competitive dimensions that are fast-paced, ever-changing, and risk-prone, dimensions where innovation, speed, and technological savvy often define success. Most importantly, E-Business challenges the premises and expands the scope of supply chain analysis. The Handbook is a comprehensive research reference that is essential for anyone interested in conducting research in supply chain. Unique features include:

    -A focus on the intersection of quantitative supply chain analysis and E-Business,
    -Unlike other edited volumes in the supply chain area, this is a handbook rather than a collection of research papers. Each chapter was written by one or more leading researchers in the area. These authors were invited on the basis of their scholarly expertise and unique insights in a particular sub-area,
    -As much attention is given to looking back as to looking forward. Most chapters discuss at length future research needs and research directions from both theoretical and practical perspectives,
    -Most chapters describe in detail the quantitative models used for analysis and the theoretical underpinnings; many examples and case studies are provided to demonstrate how the models and the theoretical insights are relevant to real situations,
    -Coverage of most state-of-the-art business practices in supply chain management.

    Audience: This volume is suitable for researchers, faculty, graduate students, and practitioners in the following areas: supply chain management, operations research, management science, decision science, industrial engineering, operations management, civil engineering/transportation, logistics management, risk management, applied mathematics, economics, computer science, industrial management, and other related areas.

    Lean Supply Chain Management: A Handbook for Strategic Procurement
    Average customer rating: 5 out of 5 stars
    • A Practical Step-by-Step Approach to a Lean Supply Chain
    • Using the book
    • A Practical Guide to Collaborative Supply Chain Success!
    Lean Supply Chain Management: A Handbook for Strategic Procurement
    Jeffrey P. Wincel
    Manufacturer: Productivity Press
    ProductGroup: Book
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    ASIN: 156327289X

    Book Description

    Lean Supply Chain Management A Handbook for Strategic Procurement Jeffrey P. Wincel

    Lean Supply Chain Management provides procurement and supplier development professionals with a powerful and profitable method for strategic procurement.

    Unlike other strategic procurement guides, Lean Supply Chain Management considers an organization's "business condition" as a contributing factor in the development of a strategic procurement strategy. That is, rather than taking a "one-size fits all" approach, the authors' more individualized approach illustrates techniques specific to organizations operating in a "standard" environment or "crisis" environment. In addition, Lean Supply Chain Management is the only book that incorporates lean methodologies as the key factor in its supply chain strategies.

    Highlights include:
    · Methods for developing and tracking strategic procurement initiatives
    · Planning in the "standard" and "crisis" environment
    · Coordinating supply chain management and lean manufacturing
    · Performance measurement tools

    Lean Supply Chain Management provides purchasers and supplier development professionals with the tools needed to transform procurement from a mere cost center to a profit generator.

    Customer Reviews:

    5 out of 5 stars A Practical Step-by-Step Approach to a Lean Supply Chain.......2006-11-23

    This books provides an excellent detailed road map for taking Lean concepts to the supply chain. Many of the publications I've read summarize the success companies have had in implementing Lean concepts. This book goes well beyond that, outlining HOW to take Lean to the supply chain. The book includes a 5 phase process with step-by-step instructions for each phase.

    The real "jewel" in the book is the authors discussion of companies in a "crisis environment" versus companies in a "normal environment". Lean initiatives are often initiated as a result of a company finding itself in a "crisis". These initiatives fail because Lean practictioners are unable to recognize the need, or are unable to deliver, the quick results needed in a time of crisis.

    This book is a "must have" for anyone wanting to take Lean concepts to their supply chain.

    5 out of 5 stars Using the book.......2004-01-08

    After reading Lean Supply Chain Management, we began adopting the practices in our operations in the U.S. and in England. We immediately saw improvements that we expected would take months to achieve. Without a doubt, we will continue to implement the improvements Mr. Wincel writes about in his book.

    5 out of 5 stars A Practical Guide to Collaborative Supply Chain Success!.......2004-01-06

    With a `no holds barred' approach to a complex topic, Jeffrey `tells it like it is' in his first book, Lean Supply Chain Management: A Handbook For Strategic Procurement. Based upon his career as a procurement executive, he shares his thoughts and strategies in this insightful book combining theory and practical tools in an easy-to-read format. The case study interspersed throughout the book provides the real world, `tools-in-action' perspective.

    With 60% to 70% of the cost of a company's manufactured product now residing within the value chain of suppliers (i.e., bought out), he champions the creation of a Chief Procurement Officer to underscore the vital contribution that purchasing makes to corporate profits.

    His book's underlying theme is the collaborative approach to supply chain management - working with the suppliers to improve designs and processes, optimize costs and reduce lead times while surprising and delighting the customer. Encouraging companies to put away the big sticks when they deal with their suppliers, he provides solid advice for supply chain management in standard as well as crisis environments. He demonstrates how sound principles of lean theory and action can be coordinated with enlightened supply chain management practices to add value to bottom-line profits.

    This book puts the strategic focus back into the purchasing function. I highly recommend this book.
    Supply Market Intelligence: A Managerial Handbook for Building Sourcing Strategies (RESOURCE MANAGEMENT)
    Average customer rating: Not rated
      Supply Market Intelligence: A Managerial Handbook for Building Sourcing Strategies (RESOURCE MANAGEMENT)
      Robert Handfield
      Manufacturer: AUERBACH
      ProductGroup: Book
      Binding: Hardcover

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      4. The Purchasing Machine: How the Top Ten Companies Use Best Practices to Manage Their Supply Chains The Purchasing Machine: How the Top Ten Companies Use Best Practices to Manage Their Supply Chains

      ASIN: 084932789X

      Book Description

      Supply Market Intelligence: A Managerial Handbook for Building Sourcing Strategies charts the course to success for executives who are seeking to lead their organizations to supply-chain maturity. This volume is intended for supply-chain executives who struggle with the challenges of an uncertain supply market environment and whose supply chain function is constantly buffeted by unexpected changes in customer requirements and commodity prices. The author offers a more effective path, describing an integrated approach to supply chain management based upon solid market intelligence. This path is derived from the authors' multiple engagements with organizations such as Suncor Energy, Bank of America, Shell Oil, Honda of America, General Motors, Boston Scientific, Visteon, Federal Express, Sonoco, Duke Energy, Caterpillar, John Deere, GlaxoSmithKline, and many others. He emphasizes that the elements of a successful plan do not arise from a simple vision, instead they require much hard work and a focused approach backed by solid leadership. This book begins by defining supply market intelligence and discussing opportunities, the establishment of a project team, and conducting an internal business intelligence assessment. The book then examines the development of business and market intelligence, supplier evaluations, and sourcing strategies. It also explores how to execute a sourcing strategy, manage a strategic supplier relationship, and redesign an organization for effective supply-chain intelligence and strategic sourcing. This volume offers a benchmarking maturity model tool that covers all facets of end-to-end supply-chain management.

      Vault Career Guide to Supply Chain Management (Vault Career Library)
      Average customer rating: Not rated
        Vault Career Guide to Supply Chain Management (Vault Career Library)
        Javed Khan
        Manufacturer: Vault, Inc.
        ProductGroup: Book
        Binding: Paperback

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        ASIN: 1581313918

        Book Description

        At major manufacturing employers, supply chain management is the vital coordination of the vendors that provide materials and components for the company's products. This Vault guide brings you the scoop on this important and dynamic field.
        Fachworterbuch Logistik Und Supply Chain Management/dictionary Of Logistics & Supply Chain
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          Fachworterbuch Logistik Und Supply Chain Management/dictionary Of Logistics & Supply Chain
          Jens Kiesel
          Manufacturer: John Wiley & Sons
          ProductGroup: Book
          Binding: Paperback

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          Handbook of Logistics and Supply-Chain Management (Handbooks in Transport)
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            Handbook of Logistics and Supply-Chain Management (Handbooks in Transport)

            Manufacturer: Pergamon
            ProductGroup: Book
            Binding: Hardcover

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            ASIN: 0080435939

            Book Description

            The quality of transport logistics is now recognized as being vital to the success of many organisations. The ability to transport goods quickly, safely, economically and reliably is seen as vital to a nation's prosperity and capacity to compete in a rapidly globalising economy. Logistics has advanced significantly during the past twenty years as companies have appreciated the gains from such initiatives as limiting inventories, making use of 'seamless' distribution services, and taking advantage of advances in telecommunication and information technologies. Institutional changes, such as deregulation and privatization, have in many countries led to contexts in which these changes could take place. The integration of transportation into the production process through advanced information systems and the application of modern management techniques is now at the centre of logistics. This volume, the second in the series of Handbooks i
            Handbook of Global Supply Chain Management
            Average customer rating: 5 out of 5 stars
            • Understanding "the complexities of a global, cross functional, cross-enterprise view of business"
            • A critical acquisition for any serious college-level collection
            Handbook of Global Supply Chain Management

            Manufacturer: Sage Publications, Inc
            ProductGroup: Book
            Binding: Hardcover

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            ASIN: 1412918057

            Book Description

            This state-of-the-art Handbook provides a comprehensive understanding and assessment of the field of global supply chain management (GSCM). Editors John T. Mentzer, Matthew B. Myers, and Theodore P. Stank bring together a distinguished group of contributors to describe and critically examine the key perspectives guiding GSCM, taking stock of what we know (and do not know) about them.   

            Key Features:

            Intended Audience: The Handbook is a valuable resource for graduate students, researchers, and parishioners alike, bringing clarity and comprehensive insight to the phenomenon of global supply chains and to their management.

            Customer Reviews:

            5 out of 5 stars Understanding "the complexities of a global, cross functional, cross-enterprise view of business".......2007-05-02


            Here in a single volume is a wealth of information and counsel provided by many of the world's foremost authorities on global supply chain management. The material has been selected and edited with meticulous care by John T. Mentzer, Matthew B, Myers, and Theodore P. Stank who also collaborated on Chapter 1 ("Why Global Supply Chain Management?") and contributed to others. They provide this definition of Supply Chain Management (SCM) which was devised by the Supply Chain Research Group at the University of Tennessee in 2004: "the systematic, strategic coordination of the traditional business functions within a particular company and across businesses within the supply chain, for the purposes of improving the long-term performance of the individual companies and the supply chain as a whole." After the introductory chapter, the material is organized as follows:

            Part I: Understanding Global Supply Chains
            Overview: The contributors focus on strategy, assessment of the global environment, value and customer service management, demand management, knowledge management, and process orientation.

            Part II: Managing the Functions
            Overview: The contributors focus on management of marketing and sales, product, operations, integrated logistics, inventory, transportation, warehouse, and personnel.

            Part III: Resource Management
            Overview: The contributors focus on the lean supply chain ("The path to Excellence"), financial and risk management, and interpretation systems (i.e. knowledge, strategy, and performance).

            Part IV: Managing the Relations
            Overview: The contributors focus on relationship management, logistics outsourcing, international sourcing (i.e. "redressing the balance"), negotiating throughout the supply chain, interfunctional coordination, intercorporate coordination, and global supply chain control.

            Part V: Making It Happen
            Overview: The contributors focus on supply chain innovation, global supply chain security, diagnosing the supply chain, and change management.

            Mentzer, Myers, and Stank conclude from the previously provided definition of SCM that it is "a management process that deals with inbound and outbound flows, from the perspective of the focal organization, its suppliers, and its customers. This means a fundamental aspect of GSCM [i.e. Global Supply Chain Management] is the consideration of not just the cost and the profit goals of one company (the focal

            In this volume, Mentzer, Myers, Stank, and their associates make a substantial contribution to the evolution of thought processes that lead to a wider and deeper understanding of "the complexities of a global, cross functional, cross-enterprise view of business and fosters an appreciation of key dimensions that contribute to success within this new environment." For senior-level executives in companies that are now involved in a GSCM or are now considering such an involvement, this book is a "must read." That is not to say that it is an easy read. However, for those who absorb and digest the material with appropriate care, it will be - and remain - an indispensable source of information and counsel.

            5 out of 5 stars A critical acquisition for any serious college-level collection.......2006-12-11

            The Handbook of Global Supply Chain Management is no light reference, but a solid pick for college-level libraries strong in holdings pertaining to global supply chains. It identifies emerging developments and compares and contrasts them with past GSCM methods, analyzes chains, functions, resources and techniques for making it happen, and uses contributors from professions around the world, both in academic and private business circles. It's this attention to well-rounded detail and depth from different approaches which makes The Handbook of Global Supply Chain Management a critical acquisition for any serious college-level collection offering grad students and researchers detailed perspectives on the subject.

            Diane C. Donovan
            California Bookwatch
            Handbook of Logistics and Supply-Chain Management
            Average customer rating: Not rated
              Handbook of Logistics and Supply-Chain Management
              D.A Hensher
              Manufacturer: Pergamon
              ProductGroup: Book
              Binding: Paperback
              ASIN: B000N5AL6K
              Handbook of Logistics and Supply-Chain Management
              Average customer rating: Not rated
                Handbook of Logistics and Supply-Chain Management
                Ann (EDT)/ Brewer, Ann M. (EDT)/ Button, Kenneth John (EDT)/ Hensher, David A. (EDT) Brewer
                Manufacturer: Pergamon
                ProductGroup: Book
                Binding: Paperback
                ASIN: B000OGOD1W

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                9. The Caspian Pipeline Dilemma: Political Games and Economic Losses
                10. The Clinical Documentation Sourcebook: The Complete Paperwork Resource for Your Mental Health Practice

                Books Index

                Books Home

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