IT Manager's Handbook, Second Edition: Getting your new job done

Book Description

Many technical professionals are tossed into their new position of managing an IT department without enough training or experience let alone a clear idea of what is expected of them. Other technicians are trying to decide if they should join the ranks of management, and want the real facts about managing and managing other technical pros before they decide.

To compound the issue, most companies have become highly dependent on their IT departments for their day-to-day business operations often including revenue generation so the tasks are critical and the learning curve is steep.

The IT Managers Handbook, 2nd edition provides essential information needed to manage the new responsibilities thrust on you (or the ones you would like to have): vital tasks such as creating budgets, evaluating technologies, administering compliance, and managing staff.

A completely updated and expanded second edition that provides practical, easily accessible management advice written specifically for new IT managers:
· Brings you up to speed on those business practices most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendors.
· Includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management.
· Organizes information modularly so you can delve directly into only the topics that you need.
· Provides a unique management perspective on those specific technical issues with the most significant business ramifications.
· Includes new material on key technology topics such as open source, wireless, handhelds, outsourcing, offshoring, and operations, as well as updated coverage of e-commerce, remote access, intranets, and LAN/WAN management.

Customer Reviews:

Provides a thorough overview of what to expect in IT management........2007-08-09

As someone who has taken a circuitous route to the world of IT, the book, IT Manager's Handbook, Second Edition: Getting your new job done has helped me get a handle on all of the territory working in IT encompasses. When I first started working at my current IT position at a small company it seemed that my job's duties were coming at me from every direction. The authors, Bill Holtsnider and Brian D. Jaffe, do a great job addressing the variety of problems and solutions that come with managing IT. This book would best serve someone crossing the thresholds of working purely in technology or mainly in management.

At smaller businesses like where I work, it is fairly common to not have an "IT manager" or even an IT staffer. Instead often a manager, engineer, or administrative assistant will be pressed into IT service. The IT Manager's Handbook would be a valuable `read' for such an accidental IT manager.

Great Book.......2007-05-09

Really excellent reference book. Im starting as an IT Manager and this book is my head reference.

Getting Unstuck: Breaking Your Habitual Patterns & Encountering Naked Reality

Average customer rating:

Getting Unstuck
Great practical advice for anyone....
Pema Chodron Master Teacher
She's the best
changed my life

Getting Unstuck: Breaking Your Habitual Patterns & Encountering Naked Reality
Pema Chodron
Manufacturer: Sounds True
ProductGroup: Book
Binding: Audio CD

General | Religion & Spirituality | Subjects | Books

General | New Age | Religion & Spirituality | Subjects | Books

Meditation | New Age | Religion & Spirituality | Subjects | Books

Self-Help | New Age | Religion & Spirituality | Subjects | Books

Personal Transformation | Spirituality | Religion & Spirituality | Subjects | Books

General | Books on CD | Audiobooks | Formats | Books

General | New Age | Styles | Music
Similar Items:

When Things Fall Apart: Heart Advice for Difficult Times (Shambhala Classics)
The Pema Chodron Collection: Pure Meditation:Good Medicine:From Fear to Fearlessness
The Places That Scare You: A Guide to Fearlessness in Difficult Times
True Happiness
Don't Bite the Hook: Finding Freedom from Anger, Resentment, and Other Destructive Emotions

Accessories:

RESPeRATE Blood Pressure Lowering Device
Airborne Effervescent Health Formula, Original Orange, 10 Tablets (Pack of 3)

ASIN: 159179238X

Book Description

An urge comes up, we succumb to it, and it becomes stronger. We reinforce our cravings, habits, and addictions by giving in to them repeatedly. Pema Chödrön guides us through this "sticky feeling" and offers us tools for learning to stay with our uneasiness, soften our hearts toward others, and ourselves and live a more peaceful life in the fullness of the present moment.

Customer Reviews:

Getting Unstuck.......2007-08-15

One of the best cd's on the topic out there. Would give it 6 stars!

Great practical advice for anyone...........2007-06-24

This CD is a great resource for anyone who wants to break their habitual patterns of awareness and experience things at a deeper level. It is meant to be a guide that helps you to deal with automatic thinking and habitual ways of seeing the world. In short, it invites you to become more aware of your compensatory ego personality with all its predictability and surrender to a more present, spontaneous and alive way of connecting with your world. This is a book about being present in the moment and using the "stuff" of daily life as material for spiritual, emotional and psychological transformation.

Pema Chodron is an excellent speaker, has a great sense of humor and a very practical approach that could be applied by ANYONE of ANY faith. This is top notch material and well worth the cost. It stands up well to repeated listening and is simple, but powerful. For other suggestions, see my listmania lists on my profile.

Pema Chodron Master Teacher.......2007-05-13

I've read many books on Buddhism, but none were as understandable as the books and tapes of Pema Chodron. See makes the inscrutable, scrutable.

She's the best.......2007-05-13

I read her book "When Things Fall Apart" and really liked it. I decided to give this audiobook a try. Her messages, delivery style, and sense of humor and humility are so refreshing. I'll listen to this one for years to come.

changed my life.......2007-05-03

I have done a lot of soul searching through exploring various religions, meditations, and self help books. I can say that I've learned a lot but learning and being able to apply the concepts are two different things. This book gave me a few tools that finally gave me the ability to apply much of the knowledge I had gained to my life. I cannot stress enough how much I love this book. I am probably going to buy this book as well as "the power of now" for all of my closest family and friends.

Men Are from Mars, Women Are from Venus: A Practical Guide for Improving Communication and Getting What You Want in Your Relationships

Average customer rating:

Awesome book
P-E-R-F-E-C-T!!!
If you are having a hard time in your relationship...
A Classic!
Why is this book so popular?

Men Are from Mars, Women Are from Venus: A Practical Guide for Improving Communication and Getting What You Want in Your Relationships
John Gray
Manufacturer: HarperCollins
ProductGroup: Book
Binding: Hardcover

Interpersonal Relations | Relationships | Health, Mind & Body | Subjects | Books

Love & Romance | Relationships | Health, Mind & Body | Subjects | Books

Marriage | Relationships | Health, Mind & Body | Subjects | Books

General | Health, Mind & Body | Subjects | Books

General | Social Sciences | Nonfiction | Subjects | Books

General | Parenting & Families | Subjects | Books

Love & Relationships | Change Your Life TV | Oprah® | Specialty Stores | Books
Similar Items:

Mars and Venus in the Bedroom
Mars and Venus Together Forever: Relationship Skills for Lasting Love
Mars and Venus Starting Over
Mars and Venus on a Date
Men, Women and Relationships: Making Peace with the Opposite Sex

Accessories:

RESPeRATE Blood Pressure Lowering Device
Airborne Effervescent Health Formula, Original Orange, 10 Tablets (Pack of 3)

ASIN: 006016848X

Amazon.com Audiobook Review

Relationship counselor John Gray focuses on the differences between men and women--men are from Mars, and women are from Venus, after all--and offers a simple solution: couples must acknowledge and accept these differences before they can develop happier relationships. In this unabridged version, Gray gives a spirited delivery of his message, especially when role-playing typical male/female interactions. Although it takes some time to adjust to his slightly nasal tone, the information is sound and gives both men and women helpful hints on improving themselves and their union. (Running time: 9.5 hours, 6 cassettes) --Sharon Griggins

Book Description

Popular marriage counselor and seminar leader John Gray provides a unique, practical and proven way for men and women to communicate and relate better by acknowledging the differences between them.

Once upon a time Martians and Venusians met, fell in love, and had happy relationships together because they respected and accepted their differences. Then they came to earth and amnesia set in: they forgot they were from different planets.

Using this metaphor to illustrate the commonly occurring conflicts between men and women, Gray explains how these differences can come between the sexes and prohibit mutually fulfilling loving relationships. Based on years of successful counseling of couples, he gives advice on how to counteract these differences in communication styles, emotional needs and modes of behavior to promote a greater understanding between individual partners. Gray shows how men and women react differently in conversation and how their relationships are affected by male intimacy cycles ("get close", "back off"), and female self-esteem fluctuations ("I'm okay", "I'm not okay"). He encourages readers to accept the other gender's particular way of expressing love, and helps men and women learn how to fulfill each other's emotional needs.

With practical suggestions on how to reduce conflict, crucial information on how to interpret a partner's behavior and methods for preventing emotional "trash from the past" from invading new relationships, Men Are from Mars, Women Are from Venus is a valuable tool for couples who want to develop deeper and more satisfying relationships with their partners.

Customer Reviews:

Awesome book.......2007-10-09

Its not only great for learning about your partner, but about yourself too. This is a great book.

P-E-R-F-E-C-T!!!.......2007-09-06

It's amazing book. Another one that I love and recommend - How to be a Super Hot Woman: 339 Tips to Make Every Man Fall in Love with You and Every Woman Envy You

If you are having a hard time in your relationship..........2007-09-03

I am a skeptic when it comes to self-help books, so I wasn't too excited when my husband purchased Men are from Mars, Women are from Venus for the two of us to read.
We had been together for seven years and our relationship was at an all time low. A number of things had happened and we had grown apart.

Then we read the book and saw ourselves on most of the pages. Many thoughtful and open discussions followed. It was the beginning of a recovery process which lasted a few months and has a perfect outcome. We are so close and so in love now - the centers of each others universe.

My favorite piece of advice from this book is setting time aside to spend with each other uninterrupted by TV, reading, etc. We do this at least a couple of times a week. Sometimes we just sit together in silence and relax; sometimes we discuss something trivial that's on our minds... These are perfect moments.

Obviously, it is hard for me to write all this because it is very personal. However, I sincerely hope to help another couple through this book and save them months of anguish. I wish someone had given us Men are from Mars, Women are from Venus a few months earlier.

A Classic!.......2007-08-30

Almost everything you wanted to know about the opposite sex!
Just great! A must have!

Why is this book so popular?.......2007-08-24

The reasons why this book gets two stars from me are as follows:

POSITIVE:

- Gray did make a few good, common sense points: Do nice things for your partner, don't try to fix your partner, be direct in making requests.

- Some real-life examples are true to life (such as the wife who keeps trying to coax an answer to "Is anything wrong?" out of her mate.)

NEGATIVE

- Gray is extremely self-righteous, which is very annoying.

- The book is VERY repetitive, which makes it hard to read.

- The Mars/Venus analogy gets annoying after a while.

- His gender assumptions are extremely rigid, without much room for individuality.

- Some of his examples are hair-raising: he tells the story of how his wife tore giving birth, and ran out of pain killers a week after delivery. When he came home from work, she told him that she was in pain all day and felt abandoned. His reaction? He exploded, shouted at her, and stormed off. What normal man would do such a thing??

- His dislike for the word "could" is hard to explain. He claims that "could" must be replaced with "would", or the husband will not respond to any requests.

- He claims that it is natural and important for women to fall into deep depressen regularly where childhood issues resurface and she has nohing left to give this world. If her man does not support her, she will fall into a panic. WHAT?!?

- His phrase dictionary is plain ridiculous. Here is an example: If a woman says "I am so tired, I can't do anything" a man will hear "...Picking you was a big mistake" unless he has read Gray's true interpretation. Uh-huh!

- The most offensive part of the book, though, is this assertion in the introduction: "About 10 percent of women will relate more to being from Mars. This is often simply a result of being born with higher testosterone levels than most other women." WHAT?!? If my readers don't agree with me, then they have a hormonal problem. This statement unsubstantiated, false, nonsensical, and brazen. Interestingly, he does not address the fact that some men may not find themselves in these pages, either.

Overall, the book deserves two stars, considering that it had a little bit of merit to it.

Taming Your Gremlin (Revised Edition): A Surprisingly Simple Method for Getting Out of Your Own Way

Average customer rating:

Practical, Simple and Powerful Self-Help
Taming your Gremlin
therapeutic
Terrific Book!
The best self help book I've ever read

Taming Your Gremlin (Revised Edition): A Surprisingly Simple Method for Getting Out of Your Own Way
Rick Carson
Manufacturer: Collins
ProductGroup: Book
Binding: Paperback

General | Self-Help | Health, Mind & Body | Subjects | Books

Happiness | Self-Help | Health, Mind & Body | Subjects | Books

Personal Transformation | Self-Help | Health, Mind & Body | Subjects | Books

Self-Esteem | Self-Help | Health, Mind & Body | Subjects | Books

Success | Self-Help | Health, Mind & Body | Subjects | Books

Applied Psychology | Psychology & Counseling | Health, Mind & Body | Subjects | Books

General | Health, Mind & Body | Subjects | Books
Similar Items:

Co-Active Coaching, 2nd Edition: New Skills for Coaching People Toward Success in Work and, Life
Changing for Good: A Revolutionary Six-Stage Program for Overcoming Bad Habits and Moving Your Life Positively Forward
Coaching for Performance, Third Edition (People Skills for Professionals)
Getting Started in Personal and Executive Coaching: How to Create a Thriving Coaching Practice (Getting Started in)
Four Steps To Building A Profitable Coaching Practice: A Complete Marketing Resource Guide For Coaches

ASIN: 0060520221
Release Date: 2003-07-08

Book Description

A completely updated edition of this classic, explaining the author's laid–back but stunningly powerful methods for taming self–defeating behaviours.

Your gremlin interprets your every experience. He has nothing good to say about you or anything you do, not to mention your dreams and aspirations. Just when you feel you've out–argued or overcome him, he changes his disguise and his strategy. Grapple with him and you become more enmeshed. What he hates is simply being noticed. That's the first step to his taming. This and many other straightforward and powerful techniques await you in Taming Your Gremlin: A Guide to Enjoying Yourself.

Customer Reviews:

Practical, Simple and Powerful Self-Help.......2007-09-30

Since I was nineteen, I have perused, studied, analyzed, and read dozens of self-help books. I am now fifty which gives you an indication of my interest(obssession?) in this subject. Most of the books "talked at" me, telling me I should do this, that, and the other. In most cases, I always felt a rebellion against someone "telling me what to do" rather than helping me find my own inner knowledge,strength and courage. That is, until I read Taming Your Gremlin. In this slim book, I've learned how to identify and deal with my own gremlins and avoid as much as possible with "shoulds" and "oughts" and "needs". Rick Carson's down to earth style is entertaining and has taught me to bring out my genuine, self-honest self. Becoming self-aware and not self condemning makes the changes easier, much more of an adventure than forcing it. It is a work of True Love!
Lauren Lagergren, South Bend, WA

Taming your Gremlin.......2007-05-22

For those of us fighting depression, this book along with Dr. Burn's book.
"Feeling Good," continue to be my reads of choice even with my meds.

This is a great book if you have voices in your head telling you what a horrible person you are. It's of the same genre of "Who Moved My Cheese," and just as entertaining with a powerful message.
s

therapeutic.......2007-04-02

This interesting and simple little book helped me grapple successfully with the psychological fallout of a divorce. I was sorry I had not read it before I had created big problems for myself by listening to my gremlin.

Terrific Book!.......2007-03-25

This is a great book for anyone trying to tame the doubtful, critical voice that lives inside all of us. It is an easy, enjoyable read and very insightful. I use the book regularly in my life coaching practice and all of my clients have found it helpful.

The best self help book I've ever read.......2007-02-22

I have read a million "self help" books over the years, and this one is without exception, the most effective one that I have ever read. The concepts are spelled out in a simple way, as are the steps to take in order to get out of your own way and change your life for the better. Many books focus on issues and offer no solutions. This one does.

Simpleology: The Simple Science of Getting What You Want (Your Coach in a Box)

Average customer rating:

Great service and fast!
A Different Way to Look at Things
Excellent information & well written
Don't Let Your Past Control Your Future
A helpful guide on how to get what you want, simply

Simpleology: The Simple Science of Getting What You Want (Your Coach in a Box)
Mark Joyner
Manufacturer: Coach Series
ProductGroup: Book
Binding: Audio CD

Success | Self-Help | Health, Mind & Body | Subjects | Books

General | Social Sciences | Nonfiction | Subjects | Books

The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich
The Irresistible Offer: How to Sell Your Product or Service in 3 Seconds or Less
Hypnotic Writing: How to Seduce and Persuade Customers with Only Your Words
Zero Limits: The Secret Hawaiian System for Wealth, Health, Peace, and More
The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies

ASIN: 1596590890

Customer Reviews:

Great service and fast!.......2007-10-23

I have to keep it short. This book is worth every penny. Thanks for your most excellent & reliable service. I am very pleased.
Kris Gardner

A Different Way to Look at Things.......2007-10-05

I "read" Simnpleology in my car by listening to the CD version. I found it motivating and thought it provided a different way of looking at most things in life. It is accompanied by a free web site and several free tools. There is also a companion course (also free) that helps you put what you have heard into practice.

Excellent information & well written.......2007-10-02

Overall an enjoyable read. Delivers what is promised. Geeks will probably enjoy it the most.

Don't Let Your Past Control Your Future.......2007-09-17

When all your present decisions are based upon your past experiences, your future has already occurred - is one context for the lessons presented in this easy-to-read, self-help book by Mark Joyner. Before exposing the reader to the laws of Simpleology - straight lines, clear vision, focused attention, focused energy, and the inescapability of action/reaction - that are advertised to `get you what you want', Joyner discusses how the invisible walls created by our defective hardware and other programming anomalies contain us within our past.

Covering everything from beliefs to brainware and language to logic, we are shown how our historically based, propaganda influenced, and language controlled model of the world limits the possibilities we see in situations and in other people. The solution is a "disposable reality" that fits our purpose (what we want) in any given moment. Simple to say, but not easy to do, the author admits, hence the importance of the five laws of Simpleology to help us stay the course. This book is recommended for readers looking for simple solutions in a complex world. Dennis DeWilde, Author of "The Performance Connection"

A helpful guide on how to get what you want, simply.......2007-08-31

Do you often complicate things so much that achieving your most important goals becomes difficult, if not impossible? Do your viewpoints and attitudes about how the world works get in the way of your success? Do seemingly impenetrable barriers inhibit your progress? Do these obstacles have a negative impact on your thinking, self-confidence and ability to keep moving? Are you going in circles? If so, Mark Joyner has some ideas on how to get out of that stultifying rut. In his new book, Joyner shows you how to break out of the prison of your mind and start seeing things more clearly. Most importantly, he explains how to get precisely what you want. Joyner's book is a bit disjointed, and perhaps its practical application is not as simple as the author proposes, though the additional materials on his free Web site help. Nevertheless, Joyner is an original and eclectic thinker, and we find many of his concepts interesting and enlightening. Hopefully, they will enable you to move ahead more directly and get where you want to be.

Buff Brides: The Complete Guide to Getting in Shape and Looking Great for Your Wedding Day

Average customer rating:

Okay Book
YAY!
Buff Brides
A great book for brides!
Buff Brides: an AWESOME workout that works!

Buff Brides: The Complete Guide to Getting in Shape and Looking Great for Your Wedding Day
Sue Fleming
Manufacturer: Villard
ProductGroup: Book
Binding: Paperback

General | Exercise & Fitness | Health, Mind & Body | Subjects | Books

General | Health, Mind & Body | Subjects | Books

Healthy Living | Personal Health | Health, Mind & Body | Subjects | Books

General | Weddings | Home & Garden | Subjects | Books
Similar Items:

Buff Brides: Count Down to Gown Workout
Bridal Bootcamp
Women's Health: The Wedding Workout
What No One Tells the Bride: Surviving the Wedding, Sex After the Honeymoon
Bootcamp360 for Brides: The Few, the Proud, the Fit

Accessories:

Tanita BC533 Glass Innerscan Body Composition Monitor

ASIN: 0375758550
Release Date: 2002-01-15

Amazon.com

Whether you want toned arms for your sleeveless gown or flat abs for your honeymoon bikini, certified trainer Sue Fleming can help you get in better shape for your wedding, even if you have only six months. This slim (106-page) book presents a six-month strength-training daily workout guide with cardio recommendations and a "crash program" if there's only 12 weeks before the wedding. The strength-training exercises are basic, beginning workouts using dumbbells, stability ball, step, and ankle weights, all clearly explained and illustrated.

The cardio recommendations are very general--for instance, 75 minutes per week for weeks five and six, doing one or two activities that raise your heart rate for most of your workout, which should last at least 25 minutes. Sadly, Fleming runs through just a few ways (walking, running, and biking) to get aerobic exercise, but doesn't explore the huge array of cardio options or give much detail on this essential fitness component. Recommended for beginning exercisers who are committed to following a regular program and need specific strength-training exercises. --Joan Price

Book Description

From dumbbells to wedding bells . . .

Whether you have six months or just six weeks until your wedding day, Buff Brides is an invaluable must-have for every bride-to-be.

Buff Brides is a comprehensive, fully illustrated fitness book by a New York City personal trainer who has helped hundreds of brides get into shape over the past decade. Providing clear, concise instructions and photographs for each exercise, Sue Fleming knows what brides want the most. From toned triceps for sleeveless dresses to flat abs for the honeymoon bikini, Buff Brides provides results.

Why Buff Brides? Well, are you

• Running out of time? Buff Brides features a 12-week crash course as well as the 24-week
optimal program that works for any body type!

•Short on space? No need to panic—all of these exercises can be done right in your own
home, with minimal equipment.

•Stressing out? Helpful stress-relieving stretches will calm your pre-wedding jitters!

•Having sleeveless-dress anxiety? Easy-to-follow exercises will show you how to tone
your arms and make your back look fabulous!

•Concerned about a specific target area? From thighs to abs to triceps, Buff Brides has
the exercise for every bride-to-be’s problem area!

•About to settle for the first dress you see? Buff Brides offers helpful hints for choosing
a wedding dress that best suits your body type.

Incorporating fitness tips, motivational secrets, and wedding-planning reminders, Buff Brides will help you look great and make it to the altar on time.

Customer Reviews:

Okay Book.......2007-08-23

This book would be great if the pictures of the exercises were next to each workout. When you go to the weekly workout, you have to flip to each exercise to see what it is. Since there are 10-12 different exercises to do in a day and so many different types of exercises, it makes it kind of a pain.

Other than that, it has some good tips.

YAY!.......2007-07-19

Well I ordered 3 workout books all at once, I was going off of reviews and what my ultimate goals were. I tried Hugo Rivera's Women's body building, read through, then I read this one, and OMG hands down this one had all the advice, in a very very easy to read manner, great descriptions of what to do and a workout plan. I'm not getting married, at least not that I know of, but I did want to tone up and get in shape, and I think with this book it will be a breeze. I wanted something I could do at home or in a gym. So thank you Sue, I can't wait to start!!

Buff Brides.......2007-07-16

This book is great!! I am not getting married myself but I will be in my best friends wedding next summer. I have already started noticing a difference in the way I look and I am only into week 3!!

A great book for brides!.......2007-03-23

This book is perfect for all types of brides. The workouts focus on the major problem areas that brides are concerned about: arms, butt and abs, among others. If you follow the program, you will definitely get the results you want to look good in your wedding gown.

Buff Brides: an AWESOME workout that works!.......2006-09-30

I have been using the Buff Brides 24-week workout program (there's a 12-week program, too) for 5 weeks now and I'm seeing a lot of results. I haven't changed my eating habits...too busy...but am still losing inches and toning up in places I've never toned up before. Especially my abs, butt, and arms. I highly recommend this program. I used to go to the gym, but had gotten lazy the past year or so. This program is great for beginners to those who already work out a lot, just want to work out at home. It takes very little equipment and space. It does take time. With 30 minutes of cardio added, the workout takes me a little over an hour and a half, 3 days a week. It moves to 4 days a week of strength training as you get closer to the 12-week mark. It's really motivating and I plan on looking great for my wedding!

Little Green Book of Getting Your Way: How to Speak, Write, Present, Persuade, Influence, and Sell Your Point of View to Others (Jeffrey Gitomer's Little Books)

Average customer rating:

Great Book - Get this one!!!
Happy Book
Little Green Book of Getting your Way
If You Sell Something, Read This Book
Fun and interesting

Little Green Book of Getting Your Way: How to Speak, Write, Present, Persuade, Influence, and Sell Your Point of View to Others (Jeffrey Gitomer's Little Books)
Jeffrey Gitomer
Manufacturer: FT Press
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

Running Meetings & Presentations | Skills | Business & Investing | Subjects | Books

Personal Transformation | Self-Help | Health, Mind & Body | Subjects | Books
Similar Items:

Little Gold Book of YES! Attitude: How to Find, Build and Keep a YES! Attitude for a Lifetime of SUCCESS (Jeffrey Gitomer's Little Books)
Little Black Book of Connections: 6.5 Assets for Networking Your Way to Rich Relationships
Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
Little Red Book of Selling: 12.5 Principles of Sales Greatness
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

ASIN: 0131576070

Customer Reviews:

Great Book - Get this one!!!.......2007-09-22

Jeffrey Gitomer knows his stuff ... I am a professional presenter and found this book very useful. I would recommend it to a friend ... and often do! :)

Happy Book.......2007-09-13

Gitomer has an entertaining - yet direct style that always makes me smile. His written word is as entertaining as his live presentations. This is a great book to share with your loved ones.. and your collegues! Quick read, entertaining and thought provoking.

Little Green Book of Getting your Way.......2007-09-07

I have bought several of this title and given them as gifts. When you want to know how to get your way in many situations and the right way to do it, this is the book. Big print, quick reading.

If You Sell Something, Read This Book.......2007-08-28

Jeffrey has written a number of books and this is one you should have if you have to sell anything to anybody. Lots of ideas, fun to read, and most importantly, the stuff works if you will just do it. I always like a person who practices what he preaches. Jeffrey does that. Read it and learn.

Fun and interesting.......2007-08-28

It is a cool little book loaded with practical sales advice. Everyone who has seen it at my house, has looked at it, and asked to borrow it. The ideas, though not original, are refressing non the less, and is a wonderful reminder of the most basic ways to manipulate without other people feeling that way.

What Every Manager Should Know About Training: An Insider's Guide to Getting Your Money's Worth From Training.

Average customer rating:

Childish
Good book. Typical Mager - easy to read, lots of good stuff
Get results, save money: apply this book.

What Every Manager Should Know About Training: An Insider's Guide to Getting Your Money's Worth From Training.
Robert F. Mager
Manufacturer: CEP Press
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Human Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Training | Management & Leadership | Business & Investing | Subjects | Books
Similar Items:

The New Mager Six-Pack
Preparing Instructional Objectives: A Critical Tool in the Development of Effective Instruction
Structured On-the-Job Training: Unleashing Employee Expertise into the Workplace
Management Communication, Second Edition
Making Instruction Work: Of Skillbloomers: A Step-By-Step Guide to Designing and Developing Instruction That Works

ASIN: 1879618192

Book Description

If you use training services, especially if you have to pay for them out of your own budget, this book will help you:

- Determine why your employees' performance isn't meeting your expectations, and what to do about it
- Ensure that your employees possess the job-relevant skills they need
- Get training done in the least amount of time and at the least cost, whether training is obtained internally or from vendors
- Leverage training as a true competitive advantage

Customer Reviews:

Childish.......2006-01-10

I was expecting to learn stuff like the most effective way to train people, how to structure training programs, how people learn etc. Instead, this book covers stuff that's very elementary and anyone who's a manager and got a grain of sense should know. It has a condecending tone towards managers--as in, your people need training because you're a moron. For example, "there probably isn't one worker in a thousand who can clearly describe the results (or accomplishments) they are expected to achieve." or "It's not uncommon for people to be expected to do things that they haven't been given permission to do." I only got to about page 50 and the tone and quality were consistant with these quotes.

Look elsewhere if you have a brain.

Good book. Typical Mager - easy to read, lots of good stuff.......1999-07-29

Valuable book, well worth the reading time. Good for Managers, Training Managers and developers.

Get results, save money: apply this book........1999-06-15

In his typical clear, jargon-free style, Bob Mager explains what training is, and what it's not. "Training" won't fix a problem unless the problem stems from a lack of skill or knowledge.

Mager explains why you can't train your way out of badly designed jobs, or idiotic incentive systems, or a lack of resources. He also shows ways to deal with those barriers to accomplishment.

And that's the heart of the matter. In the world of training and development, we talk about performance improvement -- focusing first on the results you want to get, and then examining possible reasons why you're not getting those results. Mager's book demystifies that focus and that examination.

Skeptical? I've been in the training business for over 20 years. For people who want a quick, cogent, useful understanding of both training and performance improvement, there's no better place to start than with "What Every Manager Should Know."

Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line
Average customer rating:

Motivate Young Employees

A 'must' for any member of the 'next generation employer'

A 'must' for any member of the 'next generation employer'

If you employ them and want to retain them...Read this Book!

Much-Needed Book, Right on Target

Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line
Eric Chester
Manufacturer: Kaplan Business
ProductGroup: Book
Binding: Paperback

Strategy & Competition | Management & Leadership | Business & Investing | Subjects | Books
Management | Management & Leadership | Business & Investing | Subjects | Books
Training | Management & Leadership | Business & Investing | Subjects | Books
Workplace | Organizational Behavior | Business & Investing | Subjects | Books
General | Business & Investing | Subjects | Books
General | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
General | Finance | Accounting & Finance | Professional & Technical | Subjects | Books
Similar Items:

Employing Generation Why

They Had To Go Out: True Stories of America's Coastal Lifesavers

Commodore Ellsworth P. Bertholf: First Commandant of the Coast Guard (Library of Naval Biography)

The Coast Guard in World War I: An Untold Story

The Pendleton Disaster off Cape Cod: The Greatest Small Boat Rescue in Coast Guard History

ASIN: 1419504584
Release Date: 2005-05-01

Book Description

""Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" —Rhoda Olsen, President, Great Clips, Inc.

Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into a Powerhouse of Performers and Innovators

According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year! Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America.

In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.

Customer Reviews:

Motivate Young Employees.......2005-12-19

I was often puzzled by employees in their early 20s. They brought different values, expectations and skills to the workplace. My job was to teach them the service ethic, to keep them long enough to get the benefit of my training efforts and keep them motivated to put in a good day's work.
This book addresses those issues. Any employer today needs to inform themselves on how to deal with this age group.

A 'must' for any member of the 'next generation employer'.......2005-10-11

Eric Chester's Getting Them To Give A Damn: How To Get Your Front Line To Care About Your Bottom Line provides an excellent key to turning uncaring employees into performers and innovators. The latest generation shares a new set of values and won't blindly conform to company policy - but they can be motivated, and 'Generation Y expect' author Eric Chester shows how. From recruiting the best new employees to using different types of training to make them loyal, this is a 'must' for any member of the 'next generation employer'.

A 'must' for any member of the 'next generation employer'.......2005-10-11

If you employ them and want to retain them...Read this Book!.......2005-08-17

If you employ a team or are looking to employ (and retain) a team that includes anyone in the 15 to 25 age bracket, this book is an absolute MUST READ.

Several very good examples of what other successful operators are doing and plenty of food for thought that can lead to real application in your business.

A great investment and a very good read!

Much-Needed Book, Right on Target.......2005-05-03

If you are a business owner employing people between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are a manager or supervisor in any kind of company where you are responsible for employees between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are the confused parent of one or more children between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are an educator of students between the ages of 16 and 24, buy, read, absorb, and apply this book. Are we communicating here?

OK, your first reaction is the profanity in the book title. Live with it! You will find the word a few places in the text, but it's there to make a point. Yes, the writing is punchy, direct, and pushes the envelope of your thinking. However, so do the attitudes and behavior of your young people. We older folks (let's say that term refers to all us gray beards over 35) need to wake up and smell the differences between today's young workers and their counterparts in previous generations. They are different, and must be managed differently. Learn how and succeed. Ignore the lessons of this book and continue to pour profits down the drain by recruiting, training, recruiting, training, recruiting, training, ad nauseum.

Eric Chester is respected as the leading authority on this age group, assuming that anyone can be an expert on kidployees. As a consultant and author in the workforce field, I'm very comfortable telling you that the man is right-on in his writing as he is in his speaking. He'll grab you at the beginning of the book and hold your attention with anecdotes (some from his own life) and lessons learned. In page after page, Chester presents knowledge, insight, techniques, and advice that-if heeded-can substantially strengthen a manager's effectiveness.

In the first of five well-organized sections of the book, you'll gain valuable perspectives about the 16-24 year olds (Generation Why), noting how and why they're different...and how the difference can be a powerful asset for your company. Subsequent sections address how to attract, keep, and connect with this important employee group. The last section offers important insight into some employers who get it right...why and how. An index supplements the text, enabling you to go back to particular sections for refresher readings.

You will be amazed at how much the author has packed into this comfortably-sized book.
After you're finished with your first reading, you'll probably be inspired to buy copies for other managers in your organization. Wait. I take that back. That inspiration will come to you before you've finished with the book. It hit me somewhere about half through the pages.

Warning: if your competitor uses this book and you do not, you are in big trouble!

Before and After Getting Your Puppy: The Positive Approach to Raising a Happy, Healthy, and Well-Behaved Dog

Average customer rating:

A bit overwhelming
Must read for all considering a puppy
Very helpful for 1st time puppy owner
Essential Help for You and Your New Puppy
Thinking about getting a puppy, get this book

Before and After Getting Your Puppy: The Positive Approach to Raising a Happy, Healthy, and Well-Behaved Dog
Dr. Ian Dunbar
Manufacturer: New World Library
ProductGroup: Book
Binding: Hardcover

General | Animal Care & Pets | Home & Garden | Subjects | Books
Similar Items:

How to Teach a New Dog Old Tricks
The Culture Clash: A Revolutionary New Way to Understanding the Relationship Between Humans and Domestic Dogs
The Power of Positive Dog Training
Doctor Dunbar's Good Little Dog Book
How to be the Leader of the Pack...And have Your Dog Love You For It. ("How to" booklets from Dog's Best Friend)

ASIN: 1577314557

Book Description

Combining two popular titles in one value-priced edition, Before and After Getting Your Puppy is a simple, practical guide for anyone bringing a new puppy into the home. In clear steps, with helpful photos and easy-to-follow training deadlines, Dr. Ian Dunbar, who pioneered puppy classes and a loving style of dog training in the 1970s, presents a structured yet playful and humorous plan for raising a wonderful dog. The guide is based on six developmental deadlines: completing owner education and preparation, assessing a puppy's prior socialization and education, teaching errorless house-training and chewtoy-training, completing a socialization program of meeting strange dogs and people, learning bite inhibition, and continuing a program of ongoing training. In the first half of the book, Dr. Dunbar focuses on what the owner needs to know to select a great puppy. In the second half, he presents the crucial lessons the puppy must be taught during its impressionable early development — using a kind, positive approach that, over time, has been proven the most effective.

Customer Reviews:

A bit overwhelming.......2007-09-13

This book made me feel a bit overwhelmed. It has been a while since I had a puppy and a dog trainer recommended this book. Dr. Dunbar says you need your puppy to do so many things before the puppy is three to four months old ( ex. Introduce the puppy to 100 people before its three months old ). My puppy was two months old. To make myself less overwhelmed I'm taking one thing at a time and as for the people, there trickling in. I think he means well, he just comes across the wrong way.

Must read for all considering a puppy.......2007-07-20

Dogs and humans alike would benefit greatly if potential dog owners would all read this book! Lots of vital information, well presented, a good read.

Very helpful for 1st time puppy owner.......2007-06-02

I bought this book after reading several recommendations on AMAZON. The book was very informative as to painting a picture of what to expect with a new puppy. Some of Dunbar's recommendations are very unrealistic though. Such has having your dog introduced to many different people every day. Overall, I found it very useful.

Essential Help for You and Your New Puppy.......2007-05-30

I bought this book after reviewing some of the articles on the [...]website, which offers a preview of some of the key points of the book. I did read many of the reviews here and felt that the negative comments were somewhat over-reactive.

From my perspective, the book not only makes sense about how to raise a puppy, but also about how to raise a child! Why waste time trying to teach kids or dogs what is wrong, until they eventually figure out what is right? That seems really inefficient, now that I know the "lure-reward" technique. This technique lets you use the essential nature of the dog to train it to do what you want it to do: pee, chew, and poop where you want it to, for instance. Walk calmly on leash, for another. The trick is to not fall into the trap of thinking that a few weeks of short and long-term confinement is somehow cruel to the dog. Like children, dogs respond quickly to a consistent routine. It DOES require YOU to be consistent and to have discipline, and I definitely figured out where I was being lazy and too lax, and whenever I went back to the tighter crate schedule, things improved immediately. I realized that I confused a few days of successful potty events with "success" in overall training and went from confinement to total lack of restraint, so I referred to the book again and made some corrections.

Here are a couple of tips that helped make this book so useful for me. First, I had a consultation with a pet dog trainer who knew about (and recommended) Dunbar's technique. This really helped me when addressing the issues that I felt were not explained in the book (more on that later). Secondly, while I took Dunbar's stern advice as the kind of advice someone gives to people who might not pay attention...that is, I didn't take him quite so seriously. So, when he says that your dog needs to meet over 100 people in his first month (or whatever), I took that as the general message: socialize your dog as much as you possibly can. We have a really small house and we aren't hugely social, but I was surprised to find that I could make a list of 100 people pretty easily. They haven't all been over to my house, but I've been out and about and exposed my pup to a lot of different people, and I could see the change in about 2 weeks! And, I realized too that this socialization has to continue through adolescence, the difficult stage (again, think of children). I also found that "training" your dog to be OK when you are not around was particularly practical and helpful. It not only reduced my dog's anxiety, but mine as well, since it gave me a method to work with the dog to gradually introduce him to "alone" time, which will definitely be a part of his life. It also helped me to be aware of where I might be inadvertently feeding into the dog's anxious attitude when I returned home (or got him out of his crate).

The sit, lay down trick is a snap and I even successfully tried it on an adult pitbull that wouldn't lay down for its owner!

What I also found interesting was that the tips I learned in the book and shared with my other dog-owning friends helped them when it came to their adult dogs! I think that the Cesar Milan method can be quite effective, but it is based solely on dominance, and the lure-reward method can work wonderfully too in many situations (such as getting your dog to be calm when going on leash and learning to happily sit when greeting people).

Now, for some things that come to mind that I found lacking in the book. First, I happen to have a toy poodle who is bizarrely un-food motivated, and Dunbar doesn't mention that at all. I did learn from other poodle owners that this breed isn't the most food motivated one. I wish he would cover that situation in the book. So, for instance, Dunbar recommends putting all of the dog's kibble in Kong toys, yet if I put all of Buck's food in his bowl, he *still* wouldn't eat even half of it. So, if the open dish doesn't work, the Kong toy is like locking it away! And, freeze dried liver didn't work for Buck either. Advice: get those beef jerky sticks for dogs. Or try cheese. And strangely: Wheat Thins (even my cat loves them). Small bits of hot dog too. (I use this for the poop reward). Even so, all of these favorite items stuffed into a Kong toy won't work for my dog. Maybe when he gets a little older/bigger and I can try it out again, but for now I'm mystified about turning him into a chew-toy-aholic.

Secondly, I would have appreciated more information on the puppy interaction when you have a really small dog, or a really large dog. I think the problems you encounter as a dog owner do vary when you have a "non-average" sized breed. How do you keep your little dog from being completely frightened of huge dogs (and then later turning into one of those yappy jerks)? How do you keep your rambunctious, lovey Great Dane from bowling over the chihuaha? And, when you do finally take your dog to the dog park, how can you as an owner to a better job of evaluating other dogs as potential problems? Most people don't even bother to socialize their dogs, so how do you evaluate?

Finally, while I initially started asking people to offer a treat to my dog to get him to sit, I quickly learned that most every person will use a different visual method in asking the dog to sit, while only using the word "sit." So, it's really too onerous in my opinion to try to get every person to get the dog to sit, since the lure/reward technique of holding the treat over the head works, but most people don't know the signal! So, my dog dances on its hind legs while people say "sit!" and give it the treat because he's so cute. This pretty much has de-sensitized "sit" as a keyword so I quickly dropped the idea of asking people to make him "sit." What *does* work is asking people to offer the dog a treat, since then they naturally great the dog with a lowered hand, palm up, which is far less threatening to the dog and not a dominance display. I am really not going to burden every human social interaction with an instruction on the sit technique that is required. Later, when the dog learns the word itself, maybe then. I feel that in this respect, Dunbar's advice is a bit impractical.

Overall, I am very glad that I bought this book, and it's been an essential tool in my working with my puppy and understanding the nature of dogs.

Thinking about getting a puppy, get this book.......2007-05-09

I read this book twice before even getting my puppy it has been a godsend. Right now my puppy is napping quietly in his doggy den. It has great information for new dog owners and for people who have had dogs for years. The training methods are a lot different from when I had my last dog. The lure/reward way is much easier on the dog and owner. My puppy was a little undersocialized, and information in this book has really helped me to build his confidence. I highly recommend this book, get it if you are even thinking about getting a puppy. It prepared me for all the work you have to do to be a dog owner.

Books:

Books Index

Books Home

Recommended Books