Book Description
Over 30,000 online investors daily flock to pristine.com, the top-rated Website run by day trading legends Oliver Velez and Greg Capra, for up-to-the-minute strategies and market commentaries. In Tools and Tactics for the Master Day Trader, Velez and Capra revisit and completely update over 100 of their daily commentaries from the past four years, with new material explaining what worked, what didn't, and why.
This no-nonsense, easy read, meant to be referenced by traders every trading day, covers everything from potent trading strategies to intuitive insights on psychology and discipline. Proving once again that the best teacher is experience, Tools and Tactics for the Master Day Trader will help any trader log on with the technical skills, market knowledge, and confidence they need to capture more winning trades, and reap new profits.
Customer Reviews:
THE best book on trading I have ever read........2007-09-09
I had to get this book after reading such a mix of reviews. I was really curious how it would turn out since reviewers were either raving about it or trashing it.
After reading the 1st half of this book I was shocked to say the least. The first half of this book is worth more than all of the books I have read on trading combined. If someone trashes this book then they are either very new to trading and don't understand the points being made in this book(which I can understand because you have to get some experience under your belt to really appreciate what is being said in this book) or they are looking for a quick strategy they can read in 5 minutes and start making money. For one thing, that's never going to happen anyway.
The trading strategies in this book are very basic, so for newbies that part of the book has some good info. I was hoping for a little more advanced analysis of trading techniques, but I really didn't need that anyway. The knowledge and wisdom in the first half of this book is going to take my trading to moon.
For the newbies who didn't like this book, get a couple years experience under your belts then go back to this book and re-read the 1st half. I guarantee you, you will want to come back here and write a positive review.
Interesting book with lack in details by very self-confident authors.......2007-06-09
When I started reading the book by Oliver Velez and Greg Capra: "Tools and Tactics for the Master Day Trader", I thought it was one of the better books on day trading. It starts out with the importance of discipline, and the lessons to be learnt from losses. It also outlines the concept that you don't buy from the market, but there is always another person on the other side of the trade that has exactly the opposite market expectation as you.
Then come four chapters with lists of rules: 7 deadly sins, 12 trading laws of success, 15 things every trader should know, and 10 lessons for the master trader. Altogether 44 rules, which don't seem to be in any systematic order. It looks like the authors were brainstorming to come up with as many rules as they could think of, and then divided them up among the four chapters. Some rules contradict one another, some important rules are next to irrelevant ones etc. Also the "Seed of Wisdom" does not help to sum up the rules because it often is not related to the part that it is supposed to summarize.
In Chapter 10 and 11 the authors talk about tools and start out by explaining things as basic as a candle stick or support and resistance. Then they dedicate two chapters to Order Systems and Level II data, and it takes until page 293 when they finally talk about trading techniques.
After having talked redundantly about general things for three quarters of the book, the authors give their ideas of entry, stop and exit techniques. What I missed most in this part is the lack of exact trading rules. Everything is expressed vaguely (e.g. p.219 "you can also opt to keep the break-even stop. This is a matter of choice." or p.322 "Sell at least half your stock if and when the stock breaks below the 5-minute low. ... These are just guidelines. We don't want to be stupid. ... Many traders will be best served selling the whole lot at this point."). This is exactly the vagueness you can't afford as a day trader. I was also disappointed that there was so little variety in the trade setups (just three entry techniques).
So my hope was high that in chapter 17 "How to put it all together" there would finally be concrete entry and exit descriptions. Instead, the authors just describe common chart formations like any other book on technical analysis (and do a worse job, too).
Throughout the book I noted an arrogant tone (p. 317: "Let's assume a master trader, let's call him Mr. Velez."). The authors speak about master traders, as if they were some kind of rock stars. No matter, how successful you are, if you quit being humble, the market can easily take everything away from you.
I am giving the book three stars because it does cover important topics for day traders like discipline, and learning from your mistakes. If you want to read a more effective book, however, I recommend the one by John F. Carter "Mastering the Trade".
Seeds of Wisdom !.......2007-05-18
Tools and Tactics for the Master DayTrader: Battle-Tested Techniques for Day, Swing, and Position Traders.
Velez and Capra give me the impression they have traded before and are not just book writer's. You can learn a few pointer's from this book whether you are just learning or have been trading a while. It covers Candlesticks,Moving Averages, Fibs, Volume and drawing a few trendlines on the charts intraday and daily charts.
It does not go into some of the mathematical lagging stock indicators that some trader's think it might be the "Holy Grail". Those lagging indicators act like delayed instrument gages on your dashboard. Sorry, there is no Holy Grail on WallStreet predicting the future for you... better look elsewhere like yourself. The only "Holy Grail" you will ever find trading stocks is yourself there is no quick fixes to learn to trade stocks it all takes lots of time and practice.
Its to look and observe what a chart's history or footprints tell you with some seeds of wisdom.
I see so many negative reviews here about this books. I am starting to wonder whether those reader's have ever traded stocks or are just rookie trader's learning from their mistakes the first 2 years.
I have traded full-time for years and I can tell you they must be all rookie trader's hoping that a book might have all the answer's for them and their future. It would help them if they read this book a few times until it really sinks in their minds.
As a prior reviewer mentioned which I agree...
"The key buy setup, alone is worth many times the price of the book."
Nothing new.......2007-04-18
nothing new, nothing exciting. Everything can be found in books that are half the price. Save your money.
FIVE STARS!!!.......2007-02-27
I would definitely give this book five stars. I really learned alot from it. If you gave it a bad review you either need to go back and read the book again or just skimmed through the book.
and to the person who sid that he "Heard" that they don't actually trade they are wrong and I thought everyone knew not always to believe what they hear. But hey, some people just believe things more easily than others.
and you can't even RATE this book one star because YOU HAVEN'T ACTUALLY READ IT!!!
You skimmed through the book and rate it one star??? WOW. that's all I have to say: wow. I'm not even going to say anything else. and people don't listen to all of those bad revievs out there. It really was a great book and is worth the money. (and so is his newer book)
and to the person who said: "This book TOTALLY rocked. I read it alot because it was so awesome"
YOU TOTTALY ROCK TOO! LOL!
Book Description
In this entertaining chronicle, Nocera illuminates how the vision and ambition of pioneers like Charles Merrill, Gerry Tsai, Dee Hock, and Peter Lynch reshaped the American economy and brought the rewards--and risks--of financial opportunity to the middle class for the first time in history.
Customer Reviews:
Great true story, well written.......2007-04-10
This story of the revolution in the credit & investment industries; & it's powerful impact on society.
I am shocked this is not better known.......2006-09-08
I bought this on an Amazon recommendation. Its really a great book. I am truly shocked this book is not better known; I'd rate it a classic on Personal Finance.
A great primer for anyone in the personal finance business.......2005-01-26
If you work in personal finance or want to know how the business came to be, I highly recommend this book. It has one instance after another of "a-ha" moments where the light goes on in your head as to why things in our industry are the way they are. Nocera does a great job of tracing each of the innovations that made Wall Street more and more accessible to the average American, benefiting the investor and the companies that got financing.
The other very instructive point this book makes is about the mind, and methodology of the people who drive innovations. For anyone looking to build the better mousetrap, here is a book about person after person who did exactly that in the arena of personal finance.
Highly recommended.
Exciting story, about your attitude toward $.......2000-12-23
What a thriller! Nocera describes the way Am. attitudes toward debt, investment, savings, and inflation have been transformed since 1958 (the day 60,000 credit cards got mail-dropped in Fresno). Every chapter revealed another fascinating aspect of our changing relationship to $: Credit cards, money market funds, the discount brokerage boom and Charles Schwab's relationship to that force, the superstart fund managers and the personal stories of Peter Lynch and Fidelity, as well as the second wave of credit card design, which focused on poaching upon those most prone to run up debt. This book can give you a deeper understanding of your own attitudes toward finance, while also offering many insights into America's ambivalent relationship toward the dollar and debt.
Greatest Book Written on the History of Personal Finance.......2000-09-01
I reviewed this book for the Lexington Herald Leader when it was first published and have purchased over 200 copies for friends, clients and employees over the years. If you don't just want to understand personal finance but understand American socialogy in general, this is the book to read.
Don McNay don@mcnay.com
Book Description
Delivered with gusto and inspiration from two practicing planners, "Building a High-End Financial Services Practice is for aspiring and current financial planners who want to capture high-income clients and build relationships that are profitable in both up and down markets. The book gives advice about dealing with market volatility, new technology hurdles, more--and more-complex--financial products, and competition that seem to be coming out of the woodwork. It also contains invaluable advice on building lucrative alliances with other professionals. In addition, the authors include exclusive surveys of top financial planners and industry studies that identify trends, opportunities, and successful strategies. For those looking to manage a financial business for maximum efficiency, "Building a High-End Financial Services Practice lays out the map that will ensure success down the road.
Customer Reviews:
Practical advice.......2004-09-01
I found the book terrific. It is packed with good ideas, and outlines for the different areas for growing/and improving a practice. We will use the book as an outline for making long-range plans.
Nothing new here............2004-07-13
As someone who is currently on the path to becoming qualified to manage money for the super-wealthy (I currently have or am attaining CFA, CPA, CFP, JD), I do agree with the book's mantra that E = MC2 , or education = more compensation. My career goals are mainly focused on creating my own boutique firm specializing in wealth management. With that in mind, I read this book hoping to get some real insight into what the wealthy want from a financial planner / problem solver, but in the end came away highly disappointed.
The book seemed to repeat itself at times, which wouldn't be bad if the information was profound. Instead the book is very vague and simplistic. For example, any planner who has even minimal experience knows that you should go after fewer, wealthy clients in order to maximize profitability, but the authors seem to think the reader wouldn't know this before hand.
Further, the time devoted explaining how personalized letters and attention will make clients happier is a no-brainer. Examples of types of products the wealthy prefer, such as hedge-funds and other nontraditional investments vs. the front end load mutual funds and annuities that most brokers/planners sell would be much more appropriate in this book.
There are also no hard numbers such as what the average fee structure is on certain sized accounts.
One part of the book that made me down right angry with the authors was the example of the "personalized letter" they sent to their clients and published in the local newspaper after 9/11, which they purchased from a marketing firm! Savvy clients see through these sorts of cheese ball attempts to get more money. Truly successful (not just monetarily) planners rely on competence, knowledge, sincerity, and results, not corny sales and marketing tactics like these authors recommend.
If you are thinking about getting into the financial planning business for the first time, then this book might be helpful, especially the chapters on maximizing the broker-dealer relationship. However, if you are truly interested in learning how to "build a high-end financial planning firm," look elsewhere.
VERY practical approach.......2004-06-11
Cliff and Jill have written a very practical approach to building a high net worth customer business. They understand that in order to be truly successful in this business, one must be a personal solution-provider, not a financial product purveyor; and customers' needs are constantly changing. Staying in touch and in sync with customer needs is the key to a succesful apporach. As I read this book, I tried to think of myself as a current wirehouse or independent contractor rep who was in the process of deciding whether it made sense to join a firm like Oberlin Financial. If one has any inclination to take more control over his or her daily business activities, and take more control over the path to financial rewards -- this book serves as a "how to" guide for that process.
Nice job, C & J. Best of luck in all your endeavors.
Insightful!.......2004-06-04
Financial advisors are hard-pressed. They used to be the investor's primary source of market information and investing counsel. Now investors can get information and advice for free on the Internet or from a variety of financial publications. Moreover, some of the best free advice that investors get warns them against dealing with financial advisors, who may or may not be acting in their best interest. It's hard to compete when other people are giving away what you have to charge for, but authors Cliff Oberlin and Jill Powers say it's possible. How? Focus your practice. Don't resist change - embrace it. And, we recommend, read this book for a detailed and easy-to-follow roadmap to financial advisory success.
Clear Business Practice, not only for financial advisors.......2004-05-05
When I read this book, I personally was not so interested in the subject, but the important message here is not only for those working in the financial/investment world, is for everybody willing to develop good business practice, clear guiadance for clients, trust and sucess as a restul of making and keeping satisfied clients for long-term relations. These principles are applicable to any business, is business common sense. An excellent book for this reason.
Book Description
"The Age Wave of retiring baby boomers is creating a seismic bonanza for financial advisors—if they can provide the kinds of creative and flexible strategies their clients will be wanting and needing. Steve Gresham provides the solid, imaginative, yet practical guidance needed to build winning strategies to meet the needs of a new generation of investors. I have long respected his work and heartily recommend this book."
—Ken Dychtwald, PhD, founder and CEO, Age Wave, and author of Age Wave, Age Power,The Power Years, and Workforce Crisis
"Steve Gresham showed us in The Managed Account Handbook that the basics to asuccessful advisor do not differ from one country to another. In this book, he is expanding his horizon with his extensive experiences to further help you to develop the skills for building a devoted client base. This is the must-read book for all who want to succeed in the financial advisory industry."
—Toshiya ShimizuPresident and CEO, Nikko Cordial Advisors Ltd.
"For thirty years, advisors have been using wealth accumulation as their main sales weapon. With the boomers entering retirement, all that's out the window. Now the imperatives are income distribution, planning—making sure the investor does not run out of money. In Steve's newest book, he does an excellent job of walking advisors through this change and showing them how to alter their practices to not only survive but thrive. This is a must-read for any advisor who still wants to be in the business in ten years."
—Len Reinhartfounder and President, Lockwood Advisors®
"For over thirty years, I have sought advice from industry experts who can help me grow and optimize my practice. Steve Gresham's advice is always of interest to me—he is always right there on the cutting edge."
—John Rafal, President, Essex Financial ServicesRegistered Rep.'s Top 50 Financial Advisor for 2006 and Barron's Top 100 Financial Advisor
"A good coach can help even the best players reach their potential. As a financial advisor, you coach successful families to tackle life's challenges and achieve their goals. Steve Gresham can help—he has the tactics to help you build a winning team."
—Mike KrzyzewskiHead Coach, Duke University Basketball and the 2006 U.S. National Team
Customer Reviews:
A must read for financial services professionals.......2007-07-12
Steve Gresham provides keen insight into the past, present and future of successful financial advisors. His extensive industry experience is clearly in play with his newest book, which should be included as a recommended read for anyone looking to move their financial services career forward. Entertaining, informative and inspiring is the bottom line for "Advisor for Life".
Not just a book, a roadmap to success.......2007-06-25
Any financial advisor who doesn't take advantage of Steve's insights puts him/herself at a disadvantage.
Steve writes based on unparalleled industry knowledge, the ability to anticipate future trends, and a solid dose of reality from extensive dealings with financial advisors. He is able to keep an audience spellbound and now translates much of that insight into a handbook that will guide those advisors who want to be ahead of the curve, deliver service that keeps clients coming back for more, and bring their friends along without being asked. I have worked in the financial services field for over 15 years and Steve's book is a 'must have' for the successful advisor of the future.
A must have for all Financial Advisors!!.......2007-04-06
A well-written excellent read for all advisors who want to grow and succeed in the financial advisory business.
Customer Reviews:
All Financial Advisors need to read this book.......2003-05-08
This book is exceptional! It summarizes everything that is happening in our business, what's coming next, who's doing what and what the resources are. I consider myself fairly in touch with what is going on in the profession, and I am learning something new on every page. It's applicable to running the business and to being a better financial planner. I hope Bob will rewrite it every few years to take into account changes as they occur. (And no, I'm not getting any kickbacks from Bob
)
Insightful!!!.......2003-05-02
As we have come to expect from Veres' shorter writing formats, his first tome on financial planning is full of insight. I heard insight once defined as: the ability to see beyond the obvious, which is a perfect description of what Veres' shares with us in his new book.
Anyone who is serious about being successful as a planner, would do themselves a favor by reading this book.
What's this book about, anyway?.......2003-02-14
I'm the author of The Cutting Edge, so I thought it might be helpful to let you know what the book does--and doesn't--have in it.
I'm a writer/publisher in the financial services world, and I write exclusively for financial services professionals. If you're a consumer, this is probably not the book for you. If you're in the profession, as a financial planner, insurance or investment professional, or as a representative of a mutual fund or other organization and want a quick, comprehensive read about what's going on with the professionals you work with, then you'll almost certainly find this book useful.
The Cutting Edge is a very compehensive review of the changes that the financial services profession is going through, what new services are being offered and how, new trends in managing a practice, shifts in the accepted wisdom about portfolio building and investments, and a section on how to get yourself out of the box and unlock your personal potential in a very demanding and competitive business.
Who am I? I run an interactive information service called Inside Information, which has about 2,000 participants. Every week, I discuss what we think we know about an important topic, and invite feedback. 95% of the participants WON'T respond, but those 5% who do (it's different every week) will have thought deeply about the subject, and will respond with thoughts, ideas and suggestions that I, frankly, would never have thought of. I capture this information, send it back to the membership, and suddenly we all know a LOT more than we did before. In a week!
I think this is the way all journalism will be practiced someday, as information is delivered through the interactive medium of the Web, rather than the one-way media of TV or print.
This book is an organized collection of the best thoughts and ideas and wisdom that has come through our Inside Information discussions over the past two years. It's the best guide you'll find to where the whole world of financial services is going, and I can say that with all due modesty, because all the credit (literally) goes to 2,000 great thinkers and successful professionals.
Thanks for browsing.
Product Description
There is a lawsuit explosion! "Over 50 million lawsuits will be filled this year." So Sue Me! This 2nd edition reveals the little known secrets and strategies guaranteed to protect both your personal and business assets from any financial disaster. This book is specifically targeted to people who want to protect thier assets from lawsuits....divore....creditors....and other deadly threats to their wealth. Avoid the 5 biggest asset protection mistakes. Get the inside facts on liability insurance. When corporations, FLP's, LLC's, co-ownerships, domestic trusts and exemption laws will and won't protect you. Go "offshore"safely and inexpensively. How to shield your assets from divorce, the IRS, creditors, and bankruptcy. Save income and estate taxes....and much more. So Sue Me! is designed to be your personal armchair and guide to a lifelong financial security. Delivering strategies that have been used and developed over Dr. Goldstein's 40+ years of experience. "The trick is not making money, it's keeping it!"
Customer Reviews:
Good Information if you're a beginner to the topic.............2006-02-08
This book is very easy to read and provides some excellent general advice and information for readers who are unfamiliar with the topic.
However, it does not provide the detailed information needed by someone who wants to formulate their own tailored estate and/or asset protection plan even though the book implies that it does. For example, some of the 'information' relating the differences between states is outdated and/or wrong.
Read this book for fundamental information and as a wake up call for the need for protection rather than as detailed advice on how you can do it!
Want to protect yourself!.......2005-12-06
Author Goldstein has been an asset protection attorney for many years. His first book, Asset Protection Secrets, was a best seller. This one is for everyone: people with money; people with little assets but they don't want to lose them; young and old; married, divorced and single; savvy or naive.
These chilling words set the tone: "You just never know what a jury will do," and "Juries decide if a case has merit." He states that 93% of Americans have absolutely no lawsuit protection aside from their liability insurance--because we procrastinate and don't think it will ever happen to us.
You don't have to do anything wrong to be sued and lose. You only have to be in the wrong place at the wrong time--or come across some greedy lunatic who things he has a reason to be grieved.
Goldstein's advice and strategies show how you can protect yourself against lawsuits, divorce, creditors, the IRS and other deadly threats to your wealth and assets (money, investments, possession, businesses, etc.).
Bulging with easy-to-understand advice, the book might make you to decide TODAY is the time to start protecting your assets and no longer be non-protected.
From personal experience, I know that money and time spent now can save you a lot of both later. It is shocking that only one in five Americans have even a simple will to define their wishes.
The author ends with four important steps:
1.Commit to action: Set a goal and get started.
2.Organize your team of advisors to protect your assets, including family members, business associates, etc.--people you can trust.
3.Recruit the right professionals: your lawyer, accountant, banker, financial planner/investment advisor, insurance professional--and what criteria to use.
4.Stay proactive in maintaining financial security: Be your own counsel in addition to your advisors; learn, read, be proactive.
Armchair Interviews says: So Sue Me should scare you right into your lawyers and accountant's office, place a call to your insurance man, and generally "look over your shoulder" now that you know how easily you can lose your assets.
I Only Wish I'd Had this Book a Few Years Ago.......2005-09-01
This is a book that I wish I'd had (and paid attention to) some years ago, that is, before being sued for divorce. I then had to learn what he says here through talking to attorneys (at $much per hour this is an expensive approach) and by writing my ex-wife big checks (but I got sole custody of the kid so it was worth it).
Dr. Goldstein is talking about protecting what assets you have (after divorce that may be considerably less than you had before). When your major assets have been stripped away, you still need to protect what you have left, but some of the rules change. For instance liability insurance, if you carry a million dollar liability policy and have only $10,000 in assets, this may entice a hungry attorney to sue you while if you only had $20,000 in insurance, he may go look for another target.
Book Description
Estate planning has more procrastination, indecision, and inertia associated with it than any other area of planning. Affluent baby boomers, in particular, as the beneficiaries of the largest intergenerational transfer of wealth in history, have a daunting set of financial concerns with which to contend. Here at last is a step-by-step approach to estate planning that equips planners and financial advisors to help clients tackle this important process once and for all.
Most clients understandably find planning concepts and strategies confusing, but most also have a fairly sound understanding of who and what is most important to them. These are the priorities from which to build the foundation of a successful estate plan. The seven principles explored in this book use personal values as a basis to form The Legacy Planning System
TM. With this approach, advisors can:
- Help clients discover and solidify their deepest values, convictions, and objectives relative to their money
- Help clients express those values and objectives in a clearly written Family Financial Philosophy mission statement
- Serve as the team leader in advising clients and clients other advisors on how to use the mission statement to direct the planning process
Clarifying your clients priorities and personal goals will enable you, as a trusted advisor, to simplify the planning process for clients, ensure their lifetime financial independence, and help them control their ultimate family and social capital legacies. Confronting issues of family dynamics, taxes, and financial situationsnot to mention accepting ones own mortalityis difficult for many people. In addition, since estate planning often requires a shift in ownership of assets, clients feel an unsettling loss of privacy and control over their financial resources. Help your clients to overcome these obstacles and achieve their highest financial and philanthropic aspirations. Theyll thank you for generations to come.
Praise for Values-Based Estate Planning
"Scott Fithians book provides planning professionals with new insights into the estate planning process. Most importantly, he stresses the individual and family benefits of philanthropythrough the concept of social capitalwhich should be a key element to the planners inventory of client questions."âCharles W. Collier, Senior Philanthropic Advisor, Harvard University
"This exceptional book empowers planners with a well- organized roadmap to lead wealthy clients to implementation of an estate plan expressing the clients own values. Scott Fithians Legacy Planning System focuses the advisor on the critical importance to the estate planning process of helping clients identify and articulate their values and objectives. This useful volume makes those ideas available to a much broader audience, while broadening the subject with illustrations of effective employment of the methodology he has developed."âDavid Wheeler Newman, JD, LLM, Mitchell, Silberberg & Knupp LLP
"Fithians view of the complete person helps the advanced advisor avoid the typical limitations (hazards) of planning for wealthy families. The easy-to-understand and easy-to-follow methods help determine in-depth values of the clients total financial goals. His methods result in cementing valuable relationships with the most prized clients. Critical reading for CPAs, attorneys, insurance agents, or other advisors." & mdash;Jessica M. Bibliowicz, President and CEO, National Financial Partners
"Scotts wealth optimization system is truly revolutionary. For the first time, affluent clients and their advisors can rely on a fully integrated system that spans all phases of wealth accumulation, management, and transfer over time. An outstanding reference!"âRobert Keys, The Private Client Group
Customer Reviews:
Honoring Your Values via Gifts and Bequests.......2000-06-01
Many estate planners fail to adequately understand a client's personal values and priorities and merely plug into a standardized will and trust setup. This book provides a systematic method for analyzing and implementing needs for personal financial security, gifts to family, and charitable giving. The audience for the book is clearly professional financial planners, but wealthy individuals will find the author's approach helpful.
Book Description
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the center of the process and the organization needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.
Customer Reviews:
Authors Note.......2007-08-22
Our book published by Palgrave MacMillan outlines a route map to help companies identify the changing needs of customers in a comprehensive way while creating differentiation, long term profitability and competitive advantage
In today's increasingly competitive environment where consumers are demanding more variety and individualisation, service business models based simply on enhanced cost efficiency or economies of scale will lose their fitness to survive.
We believe `Lean' needs to be viewed not simply as a continuous improvement methodology for processes, but when applied in this unique way, it can actually dictate the design of services and products and provide new principles and foundations upon which to design, build, operate and lead organisations in an `on-demand' world.
This approach to "sensing and responding" to customer need is an innovative and proven framework for organisational change, which enables companies to move away from a "mass production" mentality to one of "on-demand" and deliver greater customer-value right across the corporate enterprise. This approach permanently changes the organisational design, culture, behaviours, processes, technologies, reporting, job designs, products and services, resulting in the formation of a `Customer Value Enterprise'.
`Leadership is the art of possibility in the face of reality' and it is fundamental to any cultural change. Therefore, we detail a new set of principles which are best described as 'transformational' which are based on intrinsic motivation and the creation of possibilities for others to succeed in a way that provides choice, not ultimatums.
Sense and Respond provides organisations with strategies and frameworks to change and improve their business by placing the customer at the heart of the organisation, while creating a workforce that continually drives innovation and creativity by gathering customer intelligence. All of this heralds the birth of the `intelligence worker'.
We also acknowledge the contributions of many original thinkers and brought together proven ideas from the world of Systems Thinking, Lean Service, Change Management, Cognitive Behaviour and Leadership Development and integrated them in ways that are effective in challenging and changing the existing wisdom of current management practices. This is accomplished by placing these ideas in the context of a "Customer Value Enterprise", which creates the infrastructure to allow organisations to commercially exploit earlier change concepts and investments.
Companies who have adopted this philosophy have improved their understanding of both customers' purpose (why customers use products and services) and end-to-end response capability. Through their improved understanding they are in a better position to continually adapt to customers' needs. This consequently improves operational effectiveness, customer satisfaction, loyalty and employee morale.
Creating an enterprise focused on customers is the key to corporate success going forward. While many organisations may recognise this fact, very few are able to move fast enough because of the limiting principles behind the current design. Our Sense and Respond approach assists them in overcoming these problems and releases businesses from the shackles of standard practices and existing thinking.
Stephen Parry, Susan Barlow and Mike Faulkner .
Disappointing.......2007-03-29
The core message of "Sense and Respond" is that we should redesign our business processes to really focus on what the customer values. This is not a particularly new message - "voice of the customer" is a key theme in lean management - but it is a message worth exploring in depth. How do we achieve this goal ? Unfortunately, to my mind, this book doesn't answer this question. There is a diagram on page 8 which sums up the four areas for creating such customer focus. From memory these include trained, well paid and motivated staff dealing with customers and empowered to solve their problems; frequent improvement activity involving all levels; leadership development to bring about this culture change; and so on. The book then looks at each of these areas, but not in particular depth. Instead the comments made seem bland and generalised. The sections on staff development, for example, are so basic that they provide no real guidance at all. At $45 for 150 pages this makes the book expensive for such little worthwhile content. In addition the writing style is dull and uninvolving. Start your quest for customer purpose elsewhere !
Average customer rating:
- Should be titled "How to Stay Broke on Minimum Wage"
- Disappointed and Skeptical
- Excellent book for families
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ASIN: 0793122406 |
Book Description
Many assume you have to have a lot of money before you can manage your money. James Steamer shows otherwise. And he has the credentials to prove it. As The Wall Street Journal says, "Mr. Steamer and his wife have accumulated $250,000 in investments and home equity...and their combined average annual income has been less than $20,000." With these tips on saving, spending, credit, taxes, and more, even a small salary can be stretched...for lasting financial security!
Hundreds of savings tips for expenses large and small
The author is a financial consultant who has personally achieved "wealth on minimal wage"
In the tradition of The Tightwad Gazette, the Beardstown Ladies book, and other financial guides for "regular people"
Customer Reviews:
Should be titled "How to Stay Broke on Minimum Wage".......2002-10-22
Mr.Steamer's suggestions imply that in order to become a millionare, one must be essentially perfect and alone- that is, having no health problems, minimal bills, no family, and find the cheapest place to live. I think it can be assumed that if one were to live alone and have perfect health in the cheapest city in the world and not spend their money on frivelous things, they too could be a millionare. Personally, I would rather sacrifice the millions of dollars that James Steamer claims I can make, and rather have a family, accept my imperfect health (and treat it with the backing of health insurance), and spend money on fast food or an occassional movie once in awhile.
Disappointed and Skeptical.......1998-03-04
I was disappointed in the book. Perhaps I've already read too many financial books, but I honestly didn't get any new good ideas from this book. One of his ideas really concerns me - Mr. Steamer offers that if one is fairly young, in good health, and has no family history of health problems, he/she could consider going without health insurance (in effect, they become self insured paying their own costs out of pocket). He doesn't explictedly recommend this, but he does offer it as a potential cost saving. I believe this is a bad idea, since a major medical emergency (although perhaps remote), would lead to financial ruin. It's just too great a risk in my opinion. I should add I'm in no way affliated with the healthcare or insurance industry. I also believe that most financial planners would agree with me that this is a bad idea.
The other thing that bothers me about the book is that we're to believe Mr. Steamer somehow managed to sock away $250,000 over a ten year period with a cumulative gross salary of only $220,000 for a family of three. At one time, I tried to live by myself on an annual salary of less than 17K and it was difficult (and I consider myself a pretty frugal person). The book offers cost savings tips and financial advice, but I don't see how you could achieve what Mr. Steamer claims he has even if you used all of his ideas. I guess that was the biggest problem I had with the book. That fact kept bothering me as I read more of the book. Perhaps Mr. Steamer should have included some more factual information on how he himself achieved all that wealth. I wouldn't have been so bothered if he claimed to have gotten real lucky in the stock market, bought a house at auction for next to nothing and fixed it up himself, etc.
Excellent book for families.......1997-08-05
This is an excellent book for families to read. Especially husbands! Jim Steamer takes a common-sense approach and I'm impressed that he's actually achieving financial independence in spite of low-paying jobs. It just proves to me that it CAN be done. It was inspiring to me to know that sometimes a low-paying job can be seen as a "temporary" choice if it gives you control of your time and your life. The only reason I didn't give this book a "10" is because the one thing I didn't find in Jim Steamer's book was more background about what motivated him or his wife's comments or input. However, I was glad to find this in "Woman's Day" magazine, the September 1, 1997 issue. I still cannot figure out why the article doesn't seem to mention his book
Average customer rating:
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Getting Started in Online Personal Finance (Getting Started In.....)
Brad Hill
Manufacturer: Wiley
ProductGroup: Book
Binding: Paperback
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ASIN: 0471388092 |
Book Description
NAVIGATE THE WORLD OF ONLINE PERSONAL FINANCE
Getting Started in Online Personal Finance
Comprehensive Coverage
Completely Up-to-Date
The number of consumers turning to the Internet for banking, credit, and personal finance transactions is on the rise. As a result, timely guidance through the often confusing world of online finance is crucial to achieving financial success. In Getting Started in Online Personal Finance, Internet expert Brad Hill provides an easy-to-understand, comprehensive education in this popular arena, including:
- Finding and using online insurance agents, mortgage brokers, and banks
- Paying bills and borrowing money online
- Obtaining credit cards online
- Using online investing resources
- Choosing an online investment broker
Simplify your life, enjoy the changes technology has to offer-and get your personal finances on firmer ground than ever before-with the accessible, practical information in this invaluable book.
Books:
- Unequal Protection: The Rise of Corporate Dominance and the Theft of Human Rights
- Values-Based Financial Planning : The Art of Creating and Inspiring Financial Strategy
- Wall Street Journal Guide to Understanding Money and Investing (Wall Street Journal Guide to Understanding Money & Investing)
- Wedding Chic: The Savvy Bride's Guide to Getting More While Spending Less
- What Went Wrong at Enron: Everyone's Guide to the Largest Bankruptcy in U.S. History
- What Went Wrong at Enron: Everyone's Guide to the Largest Bankruptcy in U.S. History
- Women & Money: Owning the Power to Control Your Destiny
- Women & Money: Owning the Power to Control Your Destiny
- Word of Mouth Marketing: How Smart Companies Get People Talking
- You Don't Need a Title to Be a Leader: How Anyone, Anywhere, Can Make a Positive Difference
Books Index
Books Home
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