Book Description
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is a part of his or her job.
In the wake of the dot-com collapse, managers are trying to figure out how they can take advantage of email, the Internet, and the Web to improve their business process. At the same time, managers are interested in developing business process architectures and measurement systems that align business processes with corporate goals. Managers face many options in approaching these problems.
Business Process Change provides an overview of the options and describes a variety of business process techniques proven by successful companies over the course of a decade.
*Focuses on the process change problems faced by today's managers.
*Summarizes the state of the art of business process analysis & improvement, including the basic vocabulary of modeling.
*Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.
*Offers detailed case studies showing how these methods are implemented.
Customer Reviews:
Good Software Book, Bad Business Process Change Book.......2007-07-15
This book is geared too much towards IT process changes and can never escape its software base of knowledge to address general business process change in a meaningful way. It was required reading for a business process improvement class and I never went beyond the required reading because it just wasn't useful. This might be useful for an IT project lead but anyone else would be better served by any one of the many books on Toyota, Six Sigma, or Lean.
Good seller........2007-04-03
It came in on time and in the condition stated. Would buy from this seller again.
Very good book from Paul Harmon.......2007-03-09
This is a very good book. I am a Data Warehouse / Business Analysis Architect and one of the keys to my profession is maximizing technology in order to solve business problems. Harmon writes about how IT is a key enabler of BPM.
Harmon really does a good job of documenting the importance of BPM and process redesign, rather than wholesale reengineering of processes through the implementation of ERP systems. Harmon writes about how business processes can be considered assets of a corporation. This is important. Another key thread in the book is that all processes in an organization should map back to the value propositions of the company and therefore map directly to strategic goals.
Mapping all processes to the value propositions of the company is important to ensure that nothing the company does is done solely for the sake of the institution, but maps to a business goal.
Business Process Change.......2006-12-29
This book was recommended by several of my lean consulting friends, who specialize in agile project management, as an excellent source for documenting and analyzing process workflows in complex environments. I agree, this book is a must read for people tasked with redesigning informational workflows in service systems. I have read it twice and continue to learn new ways to analyze business processes.
This book needs update.......2006-07-28
When I purchased the book early 2003 I agreed with most of the reviews.
However, having it read again. It really shows that a lot of stuff has been outdated and certainly requires updating.
Especially on the new trends like Six Sigma, compliance and innovative technology solutions.
Book Description
Offering accumulated observations of interviews with hundreds of job candidates, these books provide useful insights into which characteristics make a good IT professional. These handy guides each have a complete set of job interview questions and provide a practical method for accurately assessing the technical abilities of job candidates. The personality characteristics of successful IT professionals are listed and tips for identifying candidates with the right demeanor are included. Methods for evaluating academic and work histories are described as well.
Customer Reviews:
Very nice Q/A section .......2006-04-05
I am a manager (and still developing, however as little as possible) for a group of developers working with Oracle Apps 11i and a custom integrated web application for our sales and manufacturing department. I own both the Java and the J2EE version of this book and will be cross posting my comments to both of them. The comments below are both mine and senior members of my staff that have gone through both books.
Both books contain very similar information with regards to the interview process - proper dress code when showing up for an interview, assessing job skills, the values of certification and formal education requirements.
The heart of both the Java and J2EE books, however, is the Q/A section. Both are filled with well written and insightful questions that could be used for many J2EE or Java candidate positions.
With regards to the J2EE book, I feel that there was good coverage on Servlets, JSP, JDBC and JMS, however, I would have liked to seen more (actually any) questions on Struts, DBO and Web Services.
Generally speaking, both books are well worth the $$$ and I was very impressed by the quality of the Q/A section. Hopefully a newer version of this book will address Struts and Web Services.
A really bad book ..........2006-03-12
The author appears to have no serious managerial experience: he seems to be a self-employed DBA. And it shows. Bigtime.
The model candidate, according to the author, would appear to be a conformist left-brained banking clerk. I have worked with and hired developers with a varied range of dress habits, personal manners, backgrounds and education. Good developers come in all sorts of shapes, sizes and colors. The best programmer I ever worked with never had a high-school education. Following this book's guidelines for assessing candidates' personal qualities would have excluded 2/3 of the best developers I know.
It's riddled with prejudice: "the female job applicant with three children less than five years of age may not be appropriate for an IT position that requires long hours on evenings or weekends." But it would be OK for a man with three such children to neglect them? And what does it say about a company and management which cannot organize projects without expecting excessive overtime?
The author appears to have no idea of the existence of employment legislation, anti-discrimination law, management techniques or how to motivate people. One has the impression that the recommendations would be more appropriate for a correctional facility or a kindergarten school than a twenty-first century development shop.
The technical questions reveal immaturity and inexperience. Design abilities are far more important to the fate of a project than technical minutiae. Yet no questions are included that would enable a manager to distinguish someone who really understands good principles of object oriented design. Just asking questions about patterns that a trained parrot could answer is hopelessly inadequate.
The technical questions are about half the book. But they are repetitious, the 'answers' are often too specific - one 'right' answer when several alternatives are equally appropriate. Some are obscure and totally academic: 'What is the Java Remote Method Protocol(JRMP)?'. Who cares? JRMP goes on completely under the covers and a developer has no need to know even of its existence. Some questions are plain wrong: 'What are the two transport protocols used by J2EE web-based client applications?'. 'HTTP and HTTPS transport protocols' comes the answer. First, HTTP is not a transport protocol but an application level protocol. Second, there is no HTTPS protocol: HTTPS is a URI scheme which is used to indicate that HTTP will be tunneled through secure sockets.
By the time the candidate has been asked Non-Technical Questions 8 ('If you were a vegetable, which vegetable would you be?') and 9 ('Describe the month of June'), any sensible candidate will already be asking themselves Non-Technical Question 10: 'Why do you want to work here?'
Useless advice.......2005-12-03
Sometimes I wonder if the author's advice is very biased towards their own knowledge of the technology and qualifications. I mean, come on, proper dress code???, education in the ivy league schools???
1. Dress code is the responsibility of each employer, some larger corporations might adhere to a stricter dress code, some smaller ones (especially technology companies) could care less if you wear jeans to work, as long as you are knowledgeable and productive.
2. College degree. I disagree with the statement that "You **must** possess a certification and/or degree. You truly can't make such hard qualifying statements, since most IT jobs in the industry require degree or equivalent experience. I mean, come on, I know plenty of great developers who didn't finish college, but have many years of Enterprise Application Development under their belt. What if you are an industry acknowledged expert, book author, and have many years of experience, do you disqualify that candidate if they don't have a formal degree?
Basically I almost felt like the author is a psychology expert (which half of this book is dedicated to), vs. sticking strictly to technical questions and qualifications. Does the author also have a **degree** if psychology? Otherwise based in his statements, he's definitely not qualified to make such recommendations.
its a book for time pass.......2005-10-18
50% of book is with general topics, other than J2EE
do you want to hire the best?.......2005-09-23
Amusingly, Hunter states how certain questions should not be asked of job candidates in the US, due to non-discrimination laws. But he then immediately proceeds to broadly hint (nudge, nudge, wink, wink) how the interviewer should indirectly ferret out such data, if you deem it germane.
He then goes on to suggest that interviewees should adopt the dress of the executive and banking industries. Wretched idea. A spineless conformism. Do you want to have the chance to hire the best people or not? His advice can cause you to lose some creative and brilliant programmers who care little about a dress code or those employers who set store by it.
Sure, some top notch people will readily conform. But others won't. And the truly talented do not have to work for you. You are competing for them, more than the reverse. For a purely, self interested viewpoint, you should not impose a dress code. Maximises your chances of getting the best.
Book Description
The essential guide to e-business security for managers and IT professionals
Securing E-Business Systems provides business managers and executives with an overview of the components of an effective e-business infrastructure, the areas of greatest risk, and best practices safeguards. It outlines a security strategy that allows the identification of new vulnerabilities, assists in rapid safeguard deployment, and provides for continuous safeguard evaluation and modification. The book thoroughly outlines a proactive and evolving security strategy and provides a methodology for ensuring that applications are designed with security in mind. It discusses emerging liabilities issues and includes security best practices, guidelines, and sample policies. This is the bible of e-business security.
Timothy Braithwaite (Columbus, MD) is Deputy Director of Information Assurance Programs for Titan Corporation. He has managed data centers, software projects, systems planning, and budgeting organizations, and has extensive experience in project and acquisition management. He is also the author of Y2K Lessons Learned (Wiley: 0-471-37308-7).
Download Description
The essential guide to e-business security for managers and IT professionals
Securing E-Business Systems provides business managers and executives with an overview of the components of an effective e-business infrastructure, the areas of greatest risk, and best practices safeguards. It outlines a security strategy that allows the identification of new vulnerabilities, assists in rapid safeguard deployment, and provides for continuous safeguard evaluation and modification. The book thoroughly outlines a proactive and evolving security strategy and provides a methodology for ensuring that applications are designed with security in mind. It discusses emerging liabilities issues and includes security best practices, guidelines, and sample policies. This is the bible of e-business security.
Timothy Braithwaite (Columbus, MD) is Deputy Director of Information Assurance Programs for Titan Corporation. He has managed data centers, software projects, systems planning, and budgeting organizations, and has extensive experience in project and acquisition management. He is also the author of Y2K Lessons Learned (Wiley: 0-471-37308-7).
Customer Reviews:
High-level with strategic, proactive goals.......2004-03-16
Because this book is ostensibly aimed at managers and executives do not expect technical details or a discussion at the tactical, day-to-day level. Instead, this book will give busy managers who are removed from hands on security tasks and details of the underlying technologies the knowledge they need to be conversant with those aspects, and a framework for developing a proactive security posture. In fact, this book's strengths are the strategic perspective and proactive approach that are imparted. This is important because in many organizations the security professionals in the trenches tend to take a tactical approach and are forced into reacting to constantly emerging threats, software vulnerabilities, and other challenges that do not allow them the luxury of protecting the business *and* developing strategies and shifting to the proactive.
The author clearly puts e-business system (and general) security into context from business and technical perspectives in Chapter 1. In Chapter 2 he exposes topics that may be far removed from executive and senior management, such as infrastructure and related support issues. Also in this chapter security is introduced into the discussion of infrastructure and systems, setting the stage for subsequent chapters.
Chapters 3 and beyond are focused entirely on security. Each element of e-business security is treated as an individual topic, which provides the necessary background for the next topic. In succession major and common threats are discussed, along with recommended countermeasures. By Chapter 4 the details for effective security management unfold, with well written material on why e-business systems are corporate assets, and a sound framework for managing these systems in a manner that takes into account business imperatives and cost/benefit. Subsequent chapters also cover topics such as responsibility and liability - in short, topics that concern managers.
At nearly 300 pages this book may be too detailed for executives, but is short enough to hold the attention of senior and mid level managers who are responsible for e-business systems. The approach and focus are business first, with only enough information about the underlying technology to provide sufficient understanding to non-technical readers. The approach set forth in the book for managing security is both realistic and viable. What is required to make it actionable is executive sponsorship and management commitment to perform.
Customer Reviews:
Great introduction to subject for any professional.......2004-05-31
To come up to speed in a new position within an ASP, I bought three books on the subject. This one is the most clearly written of the three, and would be useful to anyone newly employed by an ASP, or a professional responsible for making decisions on using an ASP. The book clearly navigates the reader between the two extremes of most technology books - which are books that seem to be written for people who have never bought a computer, or books that are heavily laden with computer science/techy jargon. I was truly amazed at the content of the first chapter, which has given me a new perspective on the recent past and possible future of commerce - a real eye-opener.
Average customer rating:
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Manager's Pocket Guide to eCommunication
Laurie Benson
Manufacturer: Human Resource Development Press
ProductGroup: Book
Binding: Paperback
 General
| Business & Investing
| Subjects
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Human Resources & Personnel Management
| Industries & Professions
| Business & Investing
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General
| E-commerce
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Management
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General
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Transportation
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| Reference
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ASIN: 0874255899 |
Book Description
E-mail, voice mail, conference calls, and videoconferences have revolutionized communication. Companies are dependent on technology to link personnel across cities, states, and countries, especially as virtual teams become more a part of our business environment. Yet, companies rarely provide formal training on how to manage these resources. This book provides guidelines for communicating effectively through e-mail and voice mail, suggestions for getting the most out of your conference calls and videoconferences, and creative and practical suggestions for communicating with, building, and managing your virtual team.
Customer Reviews:
eCommunication et all.......2006-02-25
The information in this book is good. However, by biggest gripe is that the type is small. You need your bifocals to read this one.
Average customer rating:
- A survival guide for managers
- An invaluable step-by-step approach.
- An EXCELLENT guide to making sense of the Internet
- "Must" reading for anyone venturing into e-commerce.
- Great starter for technical folks and business people
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The E-Commerce Question and Answer Book: A Survival Guide for Business Managers
Anita Rosen
Manufacturer: American Management Association
ProductGroup: Book
Binding: Paperback
International
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Similar Items:
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Electronic Commerce
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Marketing Management (12th Edition) (Marketing Management)
ASIN: 0814471544 |
Book Description
The first edition of The E-Commerce Question and Answer Book was an indispensable tool for thousands of businesses, selling over 25,000 copies. Now, this fully updated new edition covers all the latest developments in e-commerce technology, strategy, and business planning. Featuring 100 questions, the book addresses each one in a unique three-tier format: a quick overview answers the question directly, bullet points provide crystal-clear examples, and "Tell Me More" covers how the subject applies in actual business settings.
Business managers, IT professionals, and executives exploring or refining e-commerce models will find no-nonsense answers to questions like:
* What are portals and how are they evolving? * What is the difference between e-commerce and e-business? * What are e-learning, P2P, ASPs, and KM? * What is XML, and how does it apply in e-commerce?
Both an overview and an easy-access pocket reference, the updated E-Commerce Question and Answer Book is a tool no business professional should be without.
Customer Reviews:
A survival guide for managers.......2002-08-08
Anita Rosen's E-Commerce Question And Answer Book appears in its second edition to provide a survival guide for managers who want to assess their products or services for ecommerce potentials. From fulfillment policies for the Web to selecting service providers, this reviews the basics.
An invaluable step-by-step approach........2000-06-04
Is anyone making money on the Net besides web developers? If so, how can a small business participate, expanding their customer base and growth potential? The E-Commerce Question & Answer Book joins a few others on how to make money on the internet and addresses many side issues, from whether to hire a programmer to create Web pages to understanding how databases work in the e-commerce world. Invaluable here is a step-by-step approach which rates and discusses options and then tells how to achieve goals.
An EXCELLENT guide to making sense of the Internet.......2000-05-13
Very helpful guide...clear, concise & always to the point. We're a nontechnical company (construction) moving a major part of our business toward e-commerce. This book identified and explained many of the issues & questions we'd been stumbling over. Highly recommend it as both a primer and a blueprint for taking on the e-commerce world.
"Must" reading for anyone venturing into e-commerce........2000-04-06
From e-auctions and trading to making sales on the net and evaluating how e-commerce can affect a product's distribution, The E-Commerce Question and Answer Book provides an important basic primer on the topic for business managers who need to consider e-commerce for their business. Chapters explain terminology and provide a foundation for making business decisions.
Great starter for technical folks and business people.......2000-03-26
This book is published so technical people can understand the business perspective of e-commerce and also so business people can understand the technical side of e-commerce. It caters to both audiences without being too boring or too difficult. It is also organized in a question and answer manner that you can quickly get the information you want out of it. You can read the entire book in very little time by skipping over the "tell me more" sections that you don't care to know more about and get more information by reading the "tell me more" sections that you do want to know more about.
The book does seem to be talking to the medium sized business, but all the information is still relevant to the small business person to see the bigger picture of e-commerce for their business. The book is not an exhaustive reference, but it is a good read for anyone getting started who needs to understand the business of getting on-line with your business -- quickly.
Average customer rating:
- A lot of information without a lot of explaination
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Understanding IT: A Manager's Guide
Dave Aron , and
Jeffrey L Sampler
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Paperback
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MIS
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Similar Items:
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Management Information Systems & Multimedia CD PK (9th Edition)
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Management Information Systems: Managing the Digital Firm (9th Edition)
ASIN: 0273682083 |
Book Description
Understanding IT offers you the opportunity to become familiar with not only information technologies of today, but also the technology of the future. Written in an engaging style, the book explains IT concepts with superb clarity. In this way it serves as the driving force that will enable you to successfully exploit existing technology and to realize the potential of emerging technologies in your organization. The book is an ideal companion for general business managers and for students of management, particularly at MBA level.
Dave Aron is a Strategy Consultant and a Teaching Fellow at London Business School. Jeffrey L Sampler is Associate Professor of Information Management and Strategy at London Business School.
Customer Reviews:
A lot of information without a lot of explaination.......2006-01-30
This book is an attempt to cover all things IT in a thin volume. It falls short as it tries to go into too much depth on each subject rather than presenting a more cohesive high level view , i.e., why the network infrastructure is critical to the databases or web applications as opposed to a tedious review of what TCP/IP is...
A book for a IT Manager overview should be just that, an overview. If you want technical details there are many other books that can cover a given topic in greater depth.
Book Description
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job.
In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.
* Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns.
* The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together.
* Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.
* Offers all new detailed case studies showing how these methods are implemented.
Customer Reviews:
Very good discussion of business process - applicable to a broad arena of work.......2007-10-20
I think this is the best book that I have seen that allows an organization to consider business process at the enterprise and department level. I have been engaged in business process management in the government for years, trying to define the processes, trying to communicate them, trying to improve them. This is by far the best treatment and guide I have seen. This is what I have been looking for and couldn't find.
Business Process Change.......2007-09-29
This is about the best Business Process book I have read so far. I worked in a IT transformation for a big Telecommunications company which entailed adopting a new approach to Business Process and Operational Process Development and I found this book very useful. This book with the book Business Process Management - Practical Guide to Successful Implementation provided me with most of the knowledge needed.
Harmon has created a New Standard.......2007-09-11
I have been leading business process management projects and working in the BPM space since the late 1990's. I found this book to be as complete and well written as any reference could hope to be.
From my perspective, this book does for BPM what Harold Kerzner's books do for project management - set the standard for others to follow.
The Best Overall Perspective of BPM.......2007-08-12
In 2004, I worked in a business unit at my company that had experienced a period of declining performance. Our senior management felt that one of the causes was work processes that had become cumbersome and inefficient over the years. I was asked to sponsor a process improvement initiative to try to simplify and streamline how we did work. I didn't know where to start, so I went on a crash course to learn everything I could about improving business processes. I read some great books by Geary Rummler, Roger Burlton, Michael Hammer, and many others. I learned about things like process modeling, process redesign, process improvement, process automation, BPM tools, swimlanes, value chains, CMMI, process owners, Six Sigma, Lean, process architectures--and the role of IT in enabling all of this.
This intense study provided me with a valuable foundation of knowledge, but I still didn't know how pull all of the pieces together. Organizations are extremely complex systems. To improve performance, which approaches work best under which situations? Which tools to use? What skills are needed to improve and redesign processes? What's appropriate, and what's not?
In early 2005, I discovered Business Process Change, First Edition, by Paul Harmon. This book provided me with the big picture perspective of the BPM world that I sorely needed. It helped me to ask the right questions and to structure our process improvement plans more effectively. The issues we have been addressing require long term solutions, and this work continues today. But, we are building an infrastructure that will integrate people and technology into our process change initiatives to ensure the sustainability of our efforts and results.
The First Edition not only helped me organize a more effective process improvement strategy in our business unit, but I also consider the knowledge and perspective gained to be a significant factor in my being selected to lead our relatively new Center for Process Excellence (CPE), a central BPM group located in our corporate offices. The mission of our CPE is to promote a process-based culture throughout our company. We currently lead process improvement and redesign projects to solve specific business problems, and we have begun to develop process modeling skills in our lines of business. We are now focusing on establishing an enterprise business process architecture for our organization and securing executive support for large-scale business transformation.
Thankfully, I now have the Second Edition to consult as we continue on our process journey and take our work to even higher, more ambitious levels. I bought my copy two weeks ago, and while I haven't read it cover-to-cover yet, I have read enough to know that this is not the First Edition with just some cosmetic changes. It is a complete overhaul. It reflects the newest and best thinking in business process change and management today. Like the First Edition, it is a surprisingly clear, practical and useful guide. That's the bottom line for me--what works and how can I use it.
If there was ever a must read book for business process change professionals, this is it.
The Second Edition in Virtually a New Book.......2007-07-31
Readers of the first edition of Business Process Change should know that the second edition is virtually a new book. It has been reorganized to emphasize enterprise level process activities, process level projects and implementation level activities. Major sections on enterprise frameworks, process problem diagnosis and BPMS have been added and most chapters have been reworked to add information about changes that have occured since the first book appeared in 2003.
Paul Harmon, author of Business Process Change
Average customer rating:
- The Bottom Line Perspective
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Developing a Successful Wireless Enterprise Strategy: A Manager's Guide
Scott Sbihli
Manufacturer: John Wiley & Sons
ProductGroup: Book
Binding: Paperback
General
| Business & Investing
| Subjects
| Books
General
| E-commerce
| Industries & Professions
| Business & Investing
| Subjects
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Manager's Guides to Computing
| Business & Culture
| Computers & Internet
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Wireless Networks
| Networking
| Computers & Internet
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LAN
| Networks, Protocols & APIs
| Networking
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General
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PCs
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Radio & Wireless
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ASIN: 0471150339 |
Book Description
The first, comprehensive strategy guide to wireless applications, synchronization, and backends
This book is for managers everywhere who feel overwhelmed by the sheer number of wireless technology options available to them. Author Scott Sbihli cuts through the hype and offers a rational framework to help managers determine their wireless strategy, figure out which handheld enterprise solutions will give the greatest return, and evaluate and choose the most appropriate technologies, in order to give them the competitive edge that their company requires. With the help of real-life examples and case studies, readers get the low-down on the trends, emerging technologies, security and maintenance issues, bottom line wireless costs, and much more.
Customer Reviews:
The Bottom Line Perspective.......2002-01-08
In my job, I don't need to get the nitty-gritty details of wireless technologies, I need to write reports and make suggestions for how wireless will improve our bottom line. This is the first book that puts wireless and mobile technology into a business perspective in a way that helps me make recommendations to my company.
Books:
- Capital Market Revolution: The Future of Markets in an Online World
- CLARK SMART REAL ESTATE: THE ULTIMATE GUIDE TO BUYING AND SELLING REAL ESTATE
- Cold Calling Techniques: (That Really Work!) (Cold Calling Techniques)
- Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
- eBay Powerseller Secrets:Insider Tips from eBay's Most Successful Sellers
- eBay Powerseller Secrets:Insider Tips from eBay's Most Successful Sellers
- Entrepreneur's Notebook: Practical Advice for Starting a New Business Venture
- Execution: The Discipline of Getting Things Done
- FINANCIAL BASICS: MONEY-MANAGEMENT GUIDE FOR STUDENTS
- Firebrands: Building Brand Loyalty in the Internet Age
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