Customer Reviews:
Awesome help with home buying and sales!.......2007-01-06
Vitt's book has been a tremendous help to us with the complicated and emotional process of buying and selling our homes. We knew we wanted to move, but each of us had very different ideas of what the "perfect home" would be like. Our differences sometimes seemed insurmountable. Also, it was often hard to understand why we were looking for certain characteristics in a home, and why we wouldn't compromise. Fond memories of homes that we had loved mixed and collided with current and future needs. For example, one of us wanted a wooded lot on a quiet street above all else; the other didn't care about location but wanted the home to be big enough to meet our need for interior space. We couldn't find a property that suited us both; how could we resolve this potential pitfall? Ms. Vitt gave us a structure for examining our motives and hopes, as well as a way to resolve our differences and find a home we can both love.
Also, the financial aspects of the decision-making process were important, and "10 Secrets" gave us a very clear path for avoiding potential financial disasters.
A home is so important, both emotionally and financially. "10 Secrets" gave us the tools and information we needed to navigate our way to successfully buy a home.
Also, we were so impressed with Vitt's book, that we gave a copy to our realtor, who frequently has to negotiate between couples, as well as between buyers and sellers. A Must-Buy for Realtors, too!
Have given copies to friends who are thinking about moving. Great gift.
Well-written, well-organized, an awesome book!
Yippee!! I made the decision..........2005-01-25
to stay in my house! Having recently gone through a divorce, and somewhat uncomfortable with my neighborhood, which has a very different demographic from mine, I struggled with how I could manage the house on my own, and finance numerous small and large repairs without taking on too much debt.
After taking the quiz, I realized that the financial stability of my house is the most important factor I needed to satisfy. Once I realized that...it was much easier to invest a few thousand dollars to update the furnishings and to make the house more like a home that reflected my personality. I was also able to take on additional debt to make some costly, but necessary repairs, such a new foundation and sewer line. In doing so, I found a way to restructure my entire debt load that allows me one smaller monthly payment, leaving me with a greater monthly cash flow.
I can honestly say that I wouldn't have had the courage to undertake the repairs, and take on the additional debt, if I hadn't read this book. Having a clear insight into my issues surrounding "home" and understanding more clearly my emotional profile, I was able to make my need structure work in my favor, instead of against me. Without this book, I would probably have sold the house at a discount, and made another, equally unsatisfying move.
Housing and Happiness.......2005-01-05
I purchased this book on the advice of a friend. After determining my housing profile I purchased ten additional copies as holiday gifts for colleagues. This book is the first of it's kind and will assist you in understanding how your housing decisions are made and how to make your home a place of happiness and not only financial but emotional security. I found myself highlighting passages as I went along for quick future reference. I would highly recommend this book to anyone - no matter what your living/financial situation.
Housing Decisions.......2004-12-28
At last a book that entertains you while giving solid information. I especially like the way this author uses flesh and blood real people to illustrate her points. I'm halfway through already in one day --maybe I'll write another when I finish it.
A Remarkable Effort.......2004-12-27
I have worked with Dr. Vitt for many years, and I am always amazed when the final product arrives. This book is just one of many of the remarkable things she has written, but this book alone has been the greatest help to me in deciding to refinance my home, an idea I had been toying with for a long time. After rereading it for pleasure and learning, rather than editing, I have learned a great deal more about the dynamics of buying, selling or refinancing my own home, and for this I am grateful to Dr. Vitt. This book should be a great help to anyone who is considering any kind of housing change.
V. Karen McMahon
Average customer rating:
- Timeless Advice
- Practical sales advice for all levels
- Deceived by photo...
- The basic smart course in sales techniques
- Decent sales starter or refresher
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Selling 101: What Every Successful Sales Professional Needs to Know
Zig Ziglar
Manufacturer: Thomas Nelson
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Similar Items:
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Zig Ziglar's Secrets of Closing the Sale
-
The 25 Sales Habits of Highly Successful Salespeople
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The 25 Most Common Sales Mistakes: And How to Avoid Them
-
The Sales Bible: The Ultimate Sales Resource, Revised Edition
-
Little Red Book of Selling: 12.5 Principles of Sales Greatness
ASIN: 0785264817 |
Book Description
Here in a short, compact and concise format is the basics of how to persuade more people more effectively, more ethically, and more often. Ziglar draws from his fundamental selling experiences and shows that while the fundamentals of selling may remain constant, sales people must continue learning, living, and looking: learning from the past without living there; living in the present by seizing each vital moment of every single day; and looking to the future with hope, optimism, and education. His tips will not only keep your clients happy and add to your income, but will also teach you ideas and principles that will, most importantly, add to the quality of your life. Content drawn from Ziglar on Selling.
Customer Reviews:
Timeless Advice.......2007-08-03
Zig has been providing great advice to sales people for decades and this book is no exception. Pick it up, read it, and make more money.
Practical sales advice for all levels.......2007-06-08
This book provides practical sales advice for all levels. The man is a guru so you should read knowing that the path has been walked already.
Deceived by photo..........2007-05-10
I thought I was purchasing a nice, hardcover sales book.. it's TINY... info is okay, just a really small book.. buyer beware.
The basic smart course in sales techniques.......2006-09-01
Seldom is a book as aptly named as Selling 101. This is a true primer on the ABC's of selling. Author and sales expert Zig Ziglar walks you through the sales process, teaching you how to find prospects, overcome "call reluctance," pose the right questions and ask for the order. He touches on all of the fundamentals, using examples from his experiences to illustrate his main points. His brief, concise prose is easy to understand and even easier to incorporate into your sales practices. The seasoned sales professional will not find anything new in this basic textbook, but we recommend it to anyone who is new to selling, particularly if you lack a mentor to give you this kind of guidance. This handy manual will provide know-how that is usually gained only by experience in the field.
Decent sales starter or refresher.......2006-08-18
Good short book if you are looking for something basic. There is certainly nothing dynamic, but Ziglar hits several points right on and gives a nice overview.
Book Description
The Unique Sales System Proven Successful by the Worlds Best Companies Now updated and revised for a new century of sales success, this new edition of the business classic confronts the rapidly evolving world of business-to-business sales with new real-world examples, new strategies for confronting competition, and a special section featuring the most commonly asked questions from the Miller Heiman workshops. Learn: How to identify the four real decision makers in every corporate labyrinth How to prevent sabotage by an internal deal-killer How to make a senior executive eager to see you How to avoid closing business that youll later regret How to manage a territory to provide steady, not boom and bust, revenue
Customer Reviews:
An excellent read!.......2007-10-12
Just when you thought you couldn't improve a masterpiece, Miller Heiman releases an improved version of Strategic Selling. It's a must read!
Soar Despite Your Dodo Sales Manager
Great for large complex sales.......2007-04-29
The (new!) strategic selling technique is optimal for large complex sales - how do you sell the implementation of an enterprise software system, or the outsourcing of customer care? These types of sales require more than product innovation, advertising, or dropping a pair of football tickets off to the buyer. They require an in depth understanding of the customer organization, and both what drives change, and what stops it. The methods here aren't an "Everywhere for everything" panaceas - you don't need them to get more shelf space for Cheerios - but the are great for organizing attacks on the big sales.
Excellent Sales Strategy Approach.......2007-03-02
A real strategic approach to building business relationships and getting sales that have the best chance of delivering a win-win for both you and the client.
I "dumbed down" to a one-page crib sheet that I try to follow in my consulting business. It's worked very well so far. That said, if your target market is small businesses (25 or less employees), while the strategy will work, it may be too much of an effort up front for the potential pay-off down the road. If your target is companies of 2,000+ employees, this is a must.
J. Avellanet, Co-Founder of Cerulean Associates LLC
Great Process For Sales!.......2007-02-25
This book helped me understand the four major buying positions within an organization; Coach, User Buyer, Technical Buyer and Economic Buyer. Once I understood the roles each of these play during a complex sale, it helped me concentrate on the position and not the personality. This book helped me understand the objectives of each buying position and gave me pointers on how to take advantage with the proper communication techniques. I highly recommend it for all sales people who are trying to sell to large corporations.
Outstanding book.......2006-11-03
This book really helps you to find all the right people to help make your sell successful. I recommend it to every sales person.
Book Description
Learn from Hundreds of Top eBay Sellers
Go beyond the basics and learn the trade secrets that have propelled the savviest entrepreneurs into eBay PowerSellers--those earning $1,000 to $150,000 per month or more through eBay auctions. Sharpen your skills with this healthy blend of time-tested business principles and the advice of real PowerSellers who share with you how they have achieved success. Get valuable advice on finding little-known sources for products, advertising your wares, managing inventory, collecting payments, keeping records, shipping, running an eBay Store, and much more. Plus, learn the keys to keeping your customers so happy they’ll shop with you again and again. eBay PowerSeller Secrets: Insider Tips from eBay’s Most Successful Sellers will help you effectively run a store that never closes, sells globally, and offers virtually unlimited income potential.
- Tap the more than 100 million registered users that make eBay the leading online marketplace
- Determine what sells best on eBay and why
- Find little-known sources for products
- Learn about tools that will make your eBay business more efficient and professional
- Develop auctions that create high traffic and product demand
- Handle end-of-sale payments and protect yourself from fraud and loss
- Manage auctions, inventories, and communications effectively
- Provide superior customer service to get an edge over the competition
- Track incidentals, deductions, expenses, and other tax-related items
- Automate to ease processes such as listings, managing images, e-mail, and shipping
- Learn from hundreds of PowerSellers what it takes to succeed on eBay
Debra and Brad Schepp have written about cutting-edge technologies for more than 20 years. They are the authors of nine books, and their work has been featured in publications such as Newsweek, The Chicago Tribune, and U.S. News and World Report. They have been online since 1984, and buying and selling on eBay since 1999.
Technical Advisor Michael Kaiser is an Instructor with eBay University. An eBay seller since 1997, Michael is the bestselling co-author of The Official eBay Guide to Buying, Selling, and Collecting Just About Anything.
Customer Reviews:
Some good advice, some bad..........2007-10-23
There really is no substitute for experience, and even then there are times where experience is worthless if we haven't learned from it. Books about eBay can help to close the gap between new seller and experienced seller, but none are all encompassing. It is my belief that a great ebay seller is one that is well seasoned AND well read. Can this book augment the latter? Hmm...
I do like how the book breaks the mold of cookie cutter eBay books that simply copy and paste information from eBay's own help section. Instead, this work shares a lot of insight that one cannot readily obtain from help pages or online advocate sites. Information on tax ID numbers, third party utilities, and record keeping are not topics common in help pages or even forums, and even then the information obtained by anonymous, random individuals isn't always accurate. I salute the book for filling in the gaps here.
In other areas though, I think that some of the advice is contradictory and even poor. I don't doubt that the information contained here came from real people based on real experiences, but being a powerseller by default does not constitute knowing the best way, or even a good way to do business.
I find it appalling that the 408 page book only spends some 16 pages discussing shipping. The fine art of shipping involves dynamics that make the whole rest of eBay seem simple by comparison. As a matter of fact, the vast majority of poor experiences on eBay are attributed to poor shipping, lack of knowledge when it comes to shipping, or misconceptions about shipping obligations or practices. The book takes one of the most complicated and important facets of eBaying and shoves it into a corner as to minimize focus on the subject. The section on shipping is so small as a matter of fact, that some readers might skip over what little information is here, forced to continue loss through undercharging, refunds, and negative feedback.
International trade is also marginalized down to 2, yes two, pages. There is no possible way that the plethora of knowledge needed to effectively trade internationally can be put to two pages. This serves to provide just enough to get someone in trouble.
The book further contradicts itself by saying that you should not pad your shipping charges, only to charge at cost, but then it advocates hiding the actual charges from your customers. The book also advocates such things as getting a Paypal debit card, which means that your funds are subject to seizure and you will not be collecting a significant amount of return on your investment as you would with say, a normal savings account or a certificate of deposit. Most experienced sellers do not keep a balance in Paypal. Furthermore, the book mentions that Cashier's Checks and Money Orders are risk free. This couldn't be further from the truth. The majority of online fraud is committed with wire transfers, checks, and especially, money orders.
While I think there is plenty of good advice here, the bad advice here should be apparent to anyone that has had their fair share of eBay selling experiences. It is for reasons such as these books, that there is no substitute for experience, and until you've gotten your feet wet, you won't know which parts are right or wrong.
High hopes weren't quite fulfilled.......2007-10-06
I had high hopes for this book. Great title, but it left me feeling a little disappointed. I learnt a few things, but it didn't represent any huge breakthroughs. My favorite part was chapter 4 which reviewed the pros and cons of the various listing tools and software.
Easy and informative.......2007-09-11
If you are interested in becoming a more effective seller and a knowledgeable buyer this is a very informative book. Its simple format lends itself to quick reference or more in-depth discussions, depending on your level of inquiry. I've read a lot of ebay books and this is a great one to purchase! Check out my ebay profile at jjjs04. Good luck!
Great tips of the trade!.......2007-01-18
Way to go!
This book gave me more information that I ever could have needed for starting up an Ebay business and I will continue to use it as a reference and guide for many of the troubling questions that arise in the cyber-business world.
The authors gave you more resources than you can imagine as well as detailing the benefits of becoming an Ebay Power Seller. It's amazing how much information they crammed between the pages and how amazingly detailed and forthcoming they were with the information. I was surprised to see the multiple lists for valuable online resources, and for those of us who learn best by seeing things in action-- they even have screen-shot pictures in the book with the corresponding URLs to the areas that can give you the most information.
As stated before, this book has a permanent place on my shelf as a reference guide to Ebay and beyond. Even if you're a current seller on Ebay, looking to upgrade your status to a Power Seller, give this book a shot. It could give you the extra boost you need for driving your business toward its goals and setting you on the right paths toward them.
Excellent and recommended tool for your Ebay business!
A complete guide to profit on ebay.......2007-01-11
This book has so many cool tricks you can use on ebay, that its virtually impossible to fail and not make good money. Lerning from the many experiences of other sellers is essential for me, expecially when it comes to learn from their mistakes. Great guide.
Customer Reviews:
Great sales system.......2007-09-14
I am familiar with Solution Selling, Spin Selling and Strategic Selling, and I really like the Sandler system - great for sales where you are selling directly with the decision maker - works well for 5 figure software deals and as a tool on larger deals. I enjoyed this book for the system description, techniques as well as stories about the author. I would have given the book a higher score if these elements weren't all mixed in together. I would have preferred if the system was presented and then followed by the techniques as is the presentation in the Sandler training sessions and President's Club binders. Still, this is a good intro to a great selling system.
Eliot Burdett
Peak Sales Recruiting Inc.
http://www.peaksalesrecruiting.com/blog
A Sales growth primer GEM!.......2007-09-03
Sandler is awesome. This is the way to go to the bank in sales and keep who you are separate from your role at work. Great book. Must read. Entertaining character to boot.Here is where the sales dance begins. Who will lead? You or your prospect/suspect?
This is just a better way to do it........2007-05-29
I spent 20 years in the retail automobile business (quite successfully, I might add), and am proud of the fact I always kept myself open to new ideas, different opinions, and innovative ways of selling successfully. In all of those years, I never learned ANYTHING close to how David Sandler suggests we should sell. While I was successul, I did not find fulfillment in the car business and moved to a new industry a few years ago, purchasing a national franchise. Purely by chance, the national headquarters had made a committment to the Sandler Selling System as the method they would train and support. It is a complete 180 degree turn in so many ways from what I had learned before. Because of this, it has not been an easy transition for me, but I believe it is such a completely better system of professional sales that I am committed to learning it, making it my habit, and enforcing it as the selling system in my business. I think that anyone in a position that requires them to attempt to show others their way is a better way (by the way - that is everyone in the world in some facet of their life) can benefit from learning this system. It is as equally applicable to the reluctant and uninclined salesperson as it is to the seasoned salesperson who enjoys the idea of "being" a salesperson. It will give you another valuable way to look at human interaction and how you can "do it" more effectively. I would contend that it would be impossible to read this and not gain some benefit from the contents. Then again, if self-improvement isn't that important to you, then this book probably isn't for you, and that's fine too.
Great read for salespeople........2007-05-21
I liked this book as getting to what someone REALLY wants and needs rather than the old features and benefits blah blah. Get to the PAIN! We'll do anything to avoid pain and not as much to get those benefits. Get it. Read it. Do it. OR you can keep stuggling... which is better for you?
changed our sales method after we read it.......2007-02-06
I wish i had this book two years ago!
Read it and be open to an attitude change. You may need to change your attitude to pull it off.
What i liked most...
Our company will NOT sell a solution to a customer if it is not a good one. We stive for ethics and integrity in all we do. Many sales books challenge your behaviors in ways that make me very unconfortable.
This book reveals a path of sales with respect and attitude. It is clear and does not, nessesarily, warrant a change in integrity.
Yes - the sales guy can have respect!! Read it and find out how!
Average customer rating:
- The 25 Habits of Highly Successful Salespeople Has a Bad Habi
- Boost of Energy
- Schiffmans' 25 Sales Habits Book Is Very Useful
- What gives?
- Never Forget the Fundamentals!
|
The 25 Sales Habits of Highly Successful Salespeople
Stephan Schiffman
Manufacturer: Adams Media Corporation
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Similar Items:
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The 25 Most Common Sales Mistakes: And How to Avoid Them
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Selling 101: What Every Successful Sales Professional Needs to Know
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Cold Calling Techniques: 20th Anniversary Edition: That Really Work
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Zig Ziglar's Secrets of Closing the Sale
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Little Red Book of Selling: 12.5 Principles of Sales Greatness
ASIN: 1558503919 |
Product Description
Noted sales trainer, Stephan Schiffman, succinctly describes 25 effective sales strategies that will build your customer base and increase your sales. This will boost your communications, planning, knowledge, rainmaking, visibility and confidence. a wonderful tool for new salespeople who must first learn the basics of selling, and for any established salesperson who needs a refresher!
Customer Reviews:
The 25 Habits of Highly Successful Salespeople Has a Bad Habi.......2006-03-12
This book has a bad habit of being weak and juvenille. Very weak and ordinary.
GH
Boost of Energy.......2006-02-05
This encouraging book gives each of the author's 25 selling habits a great little chapter to explain and give a few examples of the technique. Even if you have heard the habit before, it gives you a boost of energy to get going. This book is a great one to have around for all salespeople- new and old.
Schiffmans' 25 Sales Habits Book Is Very Useful.......2006-02-05
The best thing about Stephan's 25 Habits book is that it summarizes what it takes to be a successful sales person.
It's easy to read, and even when you're an experienced sales pro like some of us grizzled old veterans are, you'll still find that there's things you could improve upon in what's explained.. so it's a great "self check" and tune-up, for all levels of sales reps.
Schiffmans' books (and Gitomers) are ones that I recommend all my clients read, as they're important, and their techniques work.
This one is useful, a good overview and primer of what sales success is all about. Nice work.
Ken Calhoun
What gives?.......2005-07-14
You want I should read this book and sell good? I read it and it aint working so good for me.
Never Forget the Fundamentals!.......2005-03-27
Funny, but people seem to believe all show business folks know each other (they don't). Same for sales trainers (we don't either!). So Stephan Schiffman and I, both successful sales trainers/authors/speakers/consultants, somehow managed to avoid each other out on the road for almost 40 years - before finally doing a sales training seminar together just a few months ago. As for me, I was impressed! He had the audience in stiches, while teaching them some very solid sales information.
Understand, "The 25 Sales Habits of Highly Successful Salespeople" is not one of Steve's deeper works (he has plenty of those!). But it a wonderful tool for new salespeople who must first learn the basics of selling, and for any established salesperson who needs to get "re-threaded" (as we all do from time-to-time).
And don't get distracted by some of the negative reviews I saw about Steve's book. Those people are, in my humble opinion, missing the point. Even my material ("The Closers" series of books/audios/videos/newsletters/seminars) gets rapped on occasion. But as does Steve, I find solace in knowing how many salespeople have gotten rich using my material!
Note: You may have noticed that all of my book reviews carry "5 Star" ratings (*****). But that's not the sign of a "soft reviewer." I only review books to which I can honestly give a "5 Star" rating. You may assume, therefore, that any sales training/self-improvement book without my "5 Star" rating is either something less than "5 Star," or I simply haven't gotten to it yet . . . and there are certainly plenty of those!
Book Description
By knowing the five basic breeds of peoplethe Pit Bull, the Golden Retriever, the Poodle, the Chihuahua, and the Basset Houndreaders will have the necessary insight to improve their selling savvy.
Customer Reviews:
From the Novice to the Expert!.......2006-09-01
This book dispels the myths in salesmanship. I would recommend it for anyone in sales - from the novice to the expert.
Reggie Johnson, Author, "How To Close More Customers"
Sales Dogs - Sales Adventure Guide - Little Red Book of Selling.......2006-03-29
Sales Dogs is a real howl! (Sorry for the pun.) This book is intended to provide basic insight into the sales profession and smooth out a sales person style and/or provide them with a style other than acting like an overly aggressive dog. To the previous point it does a good job! I did find the book a bit idealistic at times compared to my recent sales experience (I've been in sales for the last 2 years)
Another book I just finished reading and highly recommend is the Sales Adventure Guide. (Just purchased 2 weeks ago on Amazon)
The Sales Adventure Guide fills in where Sales Dogs leaves off. It outlines how to sell effectively, identify a lucrative sales/marketing/business opportunity, stay employed, earn a ton of money, and negotiate a severance package once it's time leave and pursue your other goals (Has any one ever had a college class in severance negotiation??? Seems to me gray haired folks know ALL about it...but the young guns get left in the dark.) The Sales Adventure Guide book will teach you the ropes with unbiased information.
Another good reality based read is The Little Red Book of Selling.
Best of luck everybody. Sell! Sell! Sell!
Tim J.
Good introductory book... with an analogy taken too far........2006-01-08
"Sales Dogs" is a part of the "Rich Dad Advisors" series on sales and selling techniques. I was interested to read this book as Robert Kiyosaki encourages sales a whole lot.
"Sales Dogs" is a good introductory book. It breaks people up into different categories or "breeds" based on each person's strengths. I liked this approach because it's tailored towards each person strengths instead of taking the "1 size fits all" approach. I also really liked that it showed how you can be a successful salesperson without being a "pit bull".
"Sales Dogs" is typical "Rich Dad" material meaning it is written for the beginner. This makes the book easy to read but it isn't full of a lot of substance. Also, the dog analogy is just taken WAY too far! Here's an excerpt.... "Don't steal food off the table or counters or out of the refrigerator. Be honest and operate with integrity in all matters. Full disclosure in all cases." WTF??? Going from stealing food from the counter to integrity is quite a jump! I want to read about sales.... not try and interpret every dog analogy ever made!!!
If you are new to sales, then this book is probably for you. If you have any experience whatsoever, you probably won't find much use for this book. 3 out of 5 stars.
Sorry Robert.......2005-12-28
I truly enjoyed all of the other Rich Dad Poor Dad books, but this one is awful. I have recommended all of the books to a number of my close friends and family. I will have to warn them all of this book. You know, you can knock them all out of the park though. I still will recommend that everyone should read Rich Dad Poor Dad at the very least.
I'm Going To Be Brief.......2005-09-26
Kiosaki has a talent for story telling many of his advisors don't. This book from the advisor series is a big exception. But there's another reason I really liked it. I don't enjoy the idea of aggressive cold calls to someone who doesn't want to talk to me. This book shows how you can make this type of attititude an asset. In other words it explains why you don't always need to be aggresive to close the deal.
Book Description
SALES SUCCESS CAN BE YOURS WITH ZIB ZIGLAR'S 5 STEPS TO SUCCESSFUL SELLING
GREAT SALESPEOPLE ARE MADE, NOT BORN
You've heard about "natural-born salespeople" -- those super salespeople who seem to perform intuitively and succeed effortlessly. In 5 Steps to Successful Selling, Zig Ziglar shows you that those success stories result from study and observation rather than inborn talent. They are the result of mastering the art of selling. Now you can master those techniques and perfect your own selling skills -- skills that will take you from being a good salesperson to being the best. A super slalesman himself, Zig Ziglar draws on his many years of experience to define and explain the keys to seccessful selling:
- Prospecting: identifying who can and will buy
- Presenting: knowing the product and showing it effecitvely
- Closing: winning the sale
- Follow-up: maintaining customer contact
- Positive self-image: the foundation of sucsess in selling
After leraning the 5 Steps to Successful Selling -- whether you are a beginner or a seasoned veteran -- you can't help but come away a better salesperson.
Customer Reviews:
Zig covers the basics with ease.......2007-06-28
Being new to the selling business I found this a very useful tool for covering the basics needed for a successful start.
It was a big boost for me.
Zig Ziglar hits this one out of the park.......2007-06-12
I felt that once again Zig Ziglar came out on top with this product.
Currently, I am in the process of learning how to sell and the audio cd's on selling by Zig really helped me perform my job more effeciently.
WOW!.......2007-03-24
Wow, wow, wow!
If you are in sales, this little cassette will save you money, time, and energy. This is a must have for all sales people.
If you are a sales professional and dont have this little gem, I dont think you are serious about your sales!
Brian Tracey is much better.......2007-03-22
I purchased both this audio book and Brian Tracey's Psychology of Selling, the Art of Closing the Sale on audio book. I have never written a review on Amazon and my dissapointment was enough to motivate me to do se. First off the auther is very distracting with a voice that sounds like Mr. Roper from Threes Company. Secondly just about everything minus one or two things was available in Brian Tracey's audio book. Get Brian Tracey, it's worth the money. It has more information, longer in length, presented much better, no corny humor, and best of all, he doesn't sound like Mr. Roper. Hope this helps.
Total waste of time!.......2007-03-19
Zig only states the obvious, with the worse humor. Tries to portray motivation by boasting his own arrogance. Rip off!!!
Book Description
In this massive 300+ page resource, you have the step-by-step guidelines for starting (or repositioning) and running a successful telephone sales operation. This is a complete how-to guide for managers, giving you proven, field-tested strategic and tactical information you will use to avoid costly mistakes, and run your telephone sales operation like a well-oiled, money making machine. Starting and running a telephone sales department--the right way--is much more than sticking a few low paid part timers in an unused corner of the office, throwing some leads at them, and saying, "Go make some calls." And it's a completely different animal than running and managing an outside sales operation. Just ask the thousands of companies and managers who failed in the process. In this 300+page, 8 1/2 x 11 paperback book, you will get the benefit of Lee Van Vechten's 30+ years in telephone sales management and consulting. He has consulted with over 200 companies, and started up over 25 successful inside sales operations. To buy Lee's time to get the same information he shares with you in this book would require an investment of thousands of dollars. In this massive resource, you have the step-by-step guidelines for starting (or repositioning) and running a successful telephone sales operation. This is a complete how-to guide for managers, giving you proven, field-tested strategic and tactical information (including actual job descriptions, salary guidelines, budgeting formulas, job interview questions) you will use to avoid costly mistakes, and run your telephone sales operation like a well-oiled, money making machine. Not Theory; Specific, Detailed Information You Can Use This is not a book about the theory of telephone sales written by some academic type who has never set foot in a telephone sales department or gotten a phone slammed in his ear on a cold call. It's meat, pure and simple. Battle tested stuff you can use. You'll get specifics for, * Knowing what types of calling missions work with telephone sales, and what is sure to guarantee headaches and failure * Step-by-step guidelines, ads, forms, job descriptions, and interview questions for recruiting, interviewing, hiring, and training inside sales reps * How to compensate and motivate to minimize turnover and maximize morale and productivity, and, knowing when and how to cut your losses * Specifics on hands-on day-to-day management and training of sales reps * Preventing conflict with outside sales department, and other sales channels Starting Up a New Department * Seven reasons telephone sales departments fail, and how to avoid these traps * Should you start with one, two, three, or more reps? See results of companies that have tried them all. * How you should physically set up your environment for maximum productivity. Offices vs. cubicles? Where should you be in proximity to other departments? Get all the answers. * Seven reasons telephone sales departments fail, and how to avoid these traps Hiring Telephone Reps * Should you hire product knowledge, or sales skills? See the answer, and why. * How to create a Job Description for your reps * Recruitment Ads: examples, where to place them * How to read resumes, warning signs to be aware of * How to conduct interviews * Employment agreements and forms * When to cut your losses * Specifics on how to measure performance, and how to do performance appraisals Management * Word-for-word example of an actual Territory Management Plan you can model * How to smoothly integrate your department into the overall operation without conflict * How to budget. Specific numbers and formulas * Compensating and Motivating Telephone Sales Reps, Supervisors, and You as Manager * Negative and positive motivators; what works and what doesn't * How to set up a comp plan based on margins, or actual sales dollars * Selling your comp plans to upper-level management so they enthusiastically accept it * A "values survey" you can give to your reps to determine what motivates them * Should you post individual sales results for everyone to see? You'll find out the best ways. Training * At what point do you put someone on the phone during initial training? You might be surprised. * Monitoring calls: the amount of time, percentage-wise you should do it. And you'll learn whether you should do it silently and remotely, or side-by-side with reps * Example of an actual training manual
Regardless of whether you're a veteran telephone sales manager, or just looking to start up an inside sales department, you'll have the benefit of Lee VanVechten's 37+ years of experience in telemarketing sales, management, and consulting. Businesses gladly pay thousands of dollars to hire Lee personally for his expertise, and it makes them hundreds of thousands, and in many cases, millions of dollars.
Customer Reviews:
Best Practices for an inside sales department.......2001-02-26
I thought the potential reader would be interested in where the content for the guide came from. Simple... readers and organizations like yours. All of the concepts are fully tested and I truly don't know of anyone else who took this approach. And, although I come to the table with bias... I think you who have helped with the work deserve five stars.
Successful Sales Managers Guide to Telephone Sales.......2001-02-07
This book is must for any Inside Sales Manager. The information and guidelines in this book helped me to start a new Inside Sales Department with a large manufacturing company. It made it possible to grow $20 million in mature existing business by 15% in just 18 months. Quite a return for such a small investment. Lee Van Vechten provides direction for a telephone sales manager in all areas as it relates to starting and managing an Inside Sales Department. It is simply stated a step by step guide to success regardless of your level of experience. This book has became my "bible"!!!
John Kirk Senco Products, Inc.
Successful Sales Mangers Guide to Telephone Sales.......2001-02-06
This book is a must for anyone starting and/or managing a telephone sales call center. It gives you every piece of advice that is necessary to succeed. The information in this book was key to the success that I have had starting and operating an Inside Sales Department for a large manufacturer. Following the guidelines and information in this book I was able to take $30 million dollars worth of existing mature business and grow it by 15% during the first 18 months. In my opinion this book should be the bible for any telephone sales manager...it's value is priceless!!! Mr. Van Vechten is certainly an expert in his field.
John Kirk SENCO Products, Inc.
Pro-active, outbound, b-to-b telephone sales from A to Z.......2001-02-06
After 23 years of selling over the phone, from computer systems software to specialty surgical instruments, I have finally found a guide that covers all the bases for pro-active, outbound telesales. The author's narrative is concise, easy to read, and has practical easy to follow applications for his methodology. What is astonishing is his thorough understanding of selling over the phone, this is not a customization of field sales adapted for telephone sales.
Do It Right The First Time.......2001-02-06
When our company decided to implement telemarketing into the mix, the managment team basically thought it would be a no brainer. Pick up the phone, offer your product, and instantly increase sales. Were we ever wrong. After numerous employees revolving through the door, customer relations going sour from badly trained help, and thousands of dollars later, we regrouped and looked for help! This is such a practical guide with a very simple message; "do it and it will work". Our turn-over has decreased tremedously by following the hiring,training,and compensation advice. Customer survey's have risen 7 positive points in our favor and the bottom line.... sales are up 35% in the 1st quarter! Every business can profitably benefit from telemarketing and I highly recommend this book so you can make sound and proven business decisions that can impact your profit margin almost immediatley.
Customer Reviews:
# 1 Book on Selling.......2007-01-04
Perfect is so many ways. The grid is particularly helpful: Economic Buyer (you never or rarely see him/her)--the budget setter; technical buyer (they can only say no); real buyer; coach (can be anyone from Economic buyer, to tech buyer, to real buyer).
Perhaps their best info is they way they got sales people to sell: they worked on the good ones to get better. They found mgt always had excuses for why the good were so good (shouldn't have been) and the bad were so bad (excuses).
Marvelous.
The Sales Solution!.......2005-08-25
This is the BIBLE for customer focused consultative selling!
If you are a sales professional or manager interested in revving things up and taking your sales team to the next level this is the program to do it! Step by step instructions for detailed account management , opportunity assessment , identification and how to build trust, get the customer to help you understand their needs and then to help you close the deal!
The system is like all Miller- Heiman programs- very detailed and filled with examples. This is perfect for helping salespeople who tend to go to one person at a client and not expand into the account- learn about other people and how they can influence decisions. Underlying message is the more your know- the less you hear "NO!"
I first did this program as a salesperson over 10 years ago- since then I have taught the program 4 times- I personally learn each time I do so. Other programs by Miller-Heiman are all built upon this program and its sister program Customer Focused Selling. Their advanced LAMP ( Large Account Management ) program requires this as a pre-requisite.
Clients of Miller-Heiman include big pharmaceutical companies, top automotive manufacturers and suppliers, I took a class in Chicago with the sales team responsible for selling the big 3 transmissions! Telecon companies use Miller-Heiman. Electronics mega-sellers use the system. Can your business benefit from the system designed to maximize the output of every sales call?
Then buy with confidence! Great book to read before your sales team meeting. --.
Don't Get Lost in the Sales Cycle.......1997-11-09
It would be great if you could develop some new technique for walking into a large corporation and closing a major sale on the first visit, but it rarely, if ever, happens. Chances are, you're in for drawn-out process with lots of players. Most corporate sales professionals meander through this process hoping to "do what it takes" to close the sale. Miller, Heiman finally offer up a way of keeping score -- of knowing where you stand in the process and what you have to do to keep it moving in the right direction.
By developing a standard nomenclature to discuss buy types and their relevant position in the sales process, Miller, Heiman allow you to keep track for yourself, but discuss it with your sales management. This is likely the most important book about the strategic side of selling.
I can guarantee you this: read this book -- practice the technicques within, and you will never find out you lost a sale after the fact.
A comprehensive sales methodology.......1997-07-01
_Strategic Selling_ is a valuable book, especially for those of us who are not "salesmen" in the classic sense, but have to operate in the Complex Sales environment. Consultants and Client Relationship Managers will find it especially valuable.
_Strategic Selling_ provides valuable insight into how to set up "Win/Win" situations: it begins by identifying the different kinds of "Buyers" in every sales situation, the roles they play, and what constitutes "Value" to them.
It then provides a mechanism for identifying what you do not "know" about the various Buyers, with the objective of finding out. It is an approach which helps you paint a complete picture of the dynamics at work in a selling situation, so that you can operate effectively within it.
Finally, it provides a mechanism for "keeping the sales funnel full" -- a challenge which most people operating in cyclical industries can identify with.
Following this methodology can help you ensure that you do not blunder around in ignorance in a Complex Sales environment -- you will know at least as much as the next guy, and probably much more. And you will be actively doing something about it.
Rackham's _SPIN Selling_ is a good complementary book to _Strategic Selling_, as it provides a tactical approach -- the "How To" as opposed to the "Why".
_Strategic Selling_ is an interesting -- though not uncomplementary -- contrast to Holden's _Power Base Selling_. Both approaches can provide insight into the inner workings of the Complex Sale; however, _Strategic Selling_ focuses less on manipulating the political forces at work, and may thus be more palatable for some
Excellent system for sales analysis.......1997-03-23
Strategic Selling is a long time favorite of mine because of
the simplicity and structure to the method. Especially for the new salesperson, this book provides the tools to effectively handle complex sales situations.
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