Product Description
The Best FriendsTM approach is changing the lives of people around the world by improving the quality of life not only for clients with Alzheimer s disease but also for the staff providing care. Authors Virginia Bell and David Troxel are recognized internationally for their innovative work helping people with Alzheimer s disease. Here, they present a training approach geared to help your staff achieve better outcomes and more rewarding experiences and help you retain an effective, satisfied staff.
Read stories and ideas from real staff in facilities worldwide who are already implementing the Best Friends approach with their residents. Get the inspiration and working tools to transform your care culture, including hundreds of case studies illustrating successful programs, creative ideas you can use to implement change, proven advice on staff training and retention, and a training toolkit in each chapter that features learning exercises, activities, games, and resources.
Help your staff make every day more enjoyable and secure for people with Alzheimer s disease and more rewarding for themselves.
Customer Reviews:
A Culture of Caring.......2007-01-11
Every Administrator in Long Term Care should add this one to their library.
Customer Reviews:
Pretty Pumps Please Me.......2004-10-01
This is a great book because is has great photos - and good writing by an author who sees the pop value of service stations and like. There is a good historic overview of the early days, and lots of facts that make for fun reading. This book is not just for collectors of gas station stuff. This is a good read for anyone who use to pay 35 cents a gallon for gas.
An Icon and Institution.......2002-06-29
This is one of two books written by Margolies which I have just re-read. (The other is Ticket to Paradise.) Regrettably, copies of both are now difficult to obtain but well-worth the effort. Each focuses on what may seem to be a highly specialized subject. In fact, both offer a wealth of information and commentary concerning a basic component within the development of U.S. culture. This volume focuses on the "glory days of the gas station." At least some readers of this review recall traveling across the country decades ago and pulling over where they could fill up their vehicle's gas tank. For many summers, I drove from Chicago to Los Angeles along Route 66 and stopped at several of the locations featured in this book. I have forgotten when but, at some point, the filling station became a service station. Upon arrival, an eager stranger appeared to fill up the tank, check the oil and tire pressure, wash the windows, and encourage me to purchase a canvas bag filled with water in the event the summer heat depleted the water in the radiator. One attendant who resembled Gabby Hayes noted that I might also need extra water "if this thing of yours breaks down in the middle of nowhere."
Margolies organizes his material within five chapters: Pump and Circumstance (signage); Pioneer Days (road maps); Golden Age: 1920-1940 (Pop Architecture, Aircraft, Razzmatazz: Kid Stuff, Believe it or Not!, Razzmatazz: That's Entertainment!, and Deco Moderne); "Going, Going...: 1940-1965 (Razzmatazz: Postwar Frolics, Porcelain Enamel, restrooms, and Razzmatazz: The Best of the Best; and Back to the Future: 1965-1990. The book is filled with superb illustrations (the best of which being archival photographs) and the text is based on a wealth of primary sources. Chapter 3 was especially interesting to me because it examines (with some of the best graphics in the book) various gas station architectures which include the Gulf Lighthouse Service Station (Miami Beach, FL), windmill-shaped buildings (Saint Cloud, MN), shell-shaped Shell gas stations (Winston-Salem, NC), the B-17 "Bomber Gas Station" (the plane installed above the pumps in Milwaukee, WI), "Bob's Airmail Service Station" built around a 32-passenger Fokker plane (Los Angeles, CA), and a zepplin-shaped building grounded beside the Pennzoil pumps (near Pittsburgh, PA). Photographs of most of these facilities are included, accompanied by brief but informative commentaries.
I highly recommend this book (as well as Ticket to Paradise) to those who share my interest in icons such as the gas station. Its evolution has been inextricably involved in the cultural history of the United States.
PUMPS, PETROL, PROMOS AND PIZAZZ.......2000-11-29
Margolies has done his homework. In addition to a good written history of the "filling station," he has come up with photos and postcards depicting all aspects of delivering gasoline to your hungry tank. Following are just a few:
A station shaped like a red and white teapot, complete with pouring spout, in Zillah, Washington, built in 1922.
A 50 foot high tepee shaped gas station from Lawrence, Kansas, built in 1930
A station with a roof shaped like a red cowboy hat with a 50 foot wide brim, and restrooms in a structure shaped like a pair of cowboy boots, in Seattle, Washington, built just after World War II.
A station utilizing an actual B-17 Bomber overhanging the gas pumps from Milwaukie (sic), Oregon, again built just after World War II.
A flying saucer service station from Ashtabula, Ohio, built in 1966.
There are lighthouses, windmills, giant soda bottles, icebergs, and a myriad of other shapes and styles including art-deco, ceramic tile, cape cod, and just plain wooden sheds and concrete blocks.
The book includes a written history of filling stations from tanks atop horse-drawn carts to today's stations. Every kind of pump from hand cranked to coin operated to visible level to today's 24 hour automated pump are displayed and discussed. There are men's and women's uniforms, and there are advertising slogans, signs, very artistic give-away road maps, and even a discussion of the evolution of "the clean restroom" as an advertising feature.
We live in the era of the automobile, and PUMP AND CIRCUMSTANCE is, in addition to being brainfood for the nostalgia buff in all of us, a history of that still unfolding era.
This is the kind of coffee table book that any over 30 guest in your home will be drawn to and, pointing at some illustration, say, "Hey, I remember those."
A nostalgic look in the rear-view mirror.......2000-04-23
This handsome book arouses my nostalgia for the good old days of motoring both visually and educationally. Besides tracing the evolution of gas-station architecture, gas pumps themselves, and petrol merchandising, the book displays top-quality photo reproduction. This is especially to be appreciated for the way it shows the details in the older pictures, which were made in the days of slow, fine-grain films. And the book's generous page size helps the photos stand out, too. There's a good bibliography to further stoke the nostalgia.
Average customer rating:
- Building a Knowledge-Based Culture
- Reshaping cultures, structures and perspective to become kno
|
Building a Knowledge-Based Culture: Using Twenty-First Century Work and Decision Making Systems in Associations
Glenn H. Tecker ,
Kermit Eide , and
Jean Frankel
Manufacturer: American Society of Association Executives
ProductGroup: Book
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ASIN: 0880341300 |
Customer Reviews:
Building a Knowledge-Based Culture.......2005-10-21
The absence of an index makes this reference book difficult to navigate. Also, there seems to be a lot of opinion that needs better substantiation.
Reshaping cultures, structures and perspective to become kno.......2004-02-14
Fromback cover "this book covers:
1: What it means to become knowledge based and why it is important
2: The essential elements involved in becoming knowledge based
3: Organizational strategies that prepare an association for deploying knowledge-based operational philosophies
4: Developing boards and top leaders
5: Knowledge-based, strategic, long-range planning
... Association leaders, both paid and volunteer, wishing to succeed in the fast-changing times, will find this book invaluable"
Customer Reviews:
Excellent Information.......2005-12-03
This is a terrific book for call center managers. It has more detailed information in it then I ever expected. Call Center Management is a challenge. It isn't easy supervising people who never wanted to do this job in the first place. Throughout the book I came away extremely impressed with how many contests, management practices programs and games can be utilized to build a better culture for the call center. Among other things I was amazed at the detailed information. It's clear the author really has thought out the programs and then developed strategies to make them work. Great job!
Good material but not so good writing.......2005-09-06
This book needs an editor as the author often belabors the point. As a result I lost interest after chapter 3. It's a lot of work to read this book!
Helpful for newbies like me.......2003-06-22
I'm a new call center director, and have enjoyed this book, and taken it to heart. I plan to use a lot of the ideas in the book in our call center. It has accelerated my knowledge by years, probably. I'll probably make fewer mistakes thanks to the insights he relates.
Very informative!.......2003-01-17
I manage call center agents and I found the motivational tools and training programs to be very helpful. There are several books about call centers that I have read. This book speaks directly to the call center manager.
Very pertinent to call center management.......2003-01-14
The ideas are perfect for building a call center management program. We love the performance development plans, the coaching techniques, etc.
Amazon.com
Once upon a time in the United States, before the ubiquitous yellow arches of a certain hamburger chain spread like chicken pox, eating on the go was an occasion. Those long-gone days when customer service was number one--and meals were dished up by enthusiastic young women costumed to resemble drum majorettes--are captured in this compilation of vintage photographs and memorabilia, crammed to overflowing with nostalgia.
Book Description
Travel back to the heyday of the American drive-in restaurant --complete with swinging ponytails, shiny new automobiles, and the aroma of French fries drifting through unrolled car windows. Beginning with the original Texas Pig Stand of 1921, this evocative compendium cruises through 40 years of drive in culture, tracing the history of roadside restaurant architecture and the people who created it. Engagingly illustrated with historical photographs and a rich assortment of related ?ephemera, from menus to matchbox covers, Car Hops and Curb Service chronicles a unique chapter of popular culture for anyone who sipped a malt, hung a tray, or cruised a drive in parking lot -- or wished they had.
Customer Reviews:
Drive Inns.......2007-01-23
Talk about filled with information-this book has all of the pictures and the details behind the car hops. I thought the uniqueness behind the Tam O Shanter was cool. Also, the celebrities that went to the drive inns and what they ordered. The book explains some of the history behind the word "car hop." Just a fun, light read!!! Highly recommended for those people who remember going to the A&W or other drive inn, especially in California.
Book Description
“This book is well-written, well-organized, and presented in a rational and systematic manner. The subject matter of the book is well-grounded in theory and a superb analysis of the literature is presented. The literature review is comprehensive, well-integrated, and provides a substantive synthesis of a voluminous body of published material. It makes important contributions to professional supervision practice and research in human service organizations.”
—Roosevelt Wright, Jr., Ph.D.,
University of Oklahoma
“Graduate students, upper level undergraduate students, and college-educated practitioners would find this text both accessible and interesting. The discussion questions at the ends of the chapters are very helpful in further allowing immediate application of the ideas that were presented. It is a well-designed and well-written text.”
—Miriam Johnson,
University of South Carolina
Supervision as Collaboration in the Human Services: Building a Learning Culture integrates the latest thinking in the human services to provide supervisors and those preparing to become supervisors with a new approach to the important skills and knowledge needed for effective practice in the 21st century. While it builds upon past efforts to define the principles and practices of supervision in the human services, it seeks to chart new territory that reflects the changing nature of organizational life.
Supervision as Collaboration in the Human Services uses a framework that features the key aspects of a learning culture, the process of organizational learning, and the roles that supervisors can play in transforming traditional human service organizations into learning organizations. Chapter authors are authorities in their respective areas of practice and have shaped their chapters around this framework.
The editors have divided the experientially focused chapters into sections that feature the collaborative and interactional nature of supervision, the managerial nature of the supervisory role, the analytic nature of supervisory practice, and the unique practice settings that affect the nature of supervision. The chapters include case vignettes and discussion questions.
This book is ideally suited as an essential core text for graduate and undergraduate students of social work and counseling, as well as a much-needed reference for human services supervisors and practitioners.
Book Description
Elaborately conceived, grandly constructed insane asylumsâranging in appearance from classical temples to Gothic castlesâwere once a common sight looming on the outskirts of American towns and cities. Many of these buildings were razed long ago, and those that remain stand as grim reminders of an often cruel system. For much of the nineteenth century, however, these asylums epitomized the widely held belief among doctors and social reformers that insanity was a curable disease and that environmentâarchitecture in particularâwas the most effective means of treatment.
In The Architecture of Madness, Carla Yanni tells a compelling story of therapeutic design, from America’s earliest purposeâbuilt institutions for the insane to the asylum construction frenzy in the second half of the century. At the center of Yanni’s inquiry is Dr. Thomas Kirkbride, a Pennsylvania-born Quaker, who in the 1840s devised a novel way to house the mentally diseased that emphasized segregation by severity of illness, ease of treatment and surveillance, and ventilation. After the Civil War, American architects designed Kirkbride-plan hospitals across the country.
Before the end of the century, interest in the Kirkbride plan had begun to decline. Many of the asylums had deteriorated into human warehouses, strengthening arguments against the monolithic structures advocated by Kirkbride. At the same time, the medical profession began embracing a more neurological approach to mental disease that considered architecture as largely irrelevant to its treatment.
Generously illustrated, The Architecture of Madness is a fresh and original look at the American medical establishment’s century-long preoccupation with therapeutic architecture as a way to cure social ills.
Carla Yanni is associate professor of art history at Rutgers University and the author of Nature’s Museums: Victorian Science and the Architecture of Display.
Customer Reviews:
I agree with sigdragon .......2007-08-12
I tend to agree with you sigdragon. Most authors outside of the field who write on this topic do not do the proper research on mental illness/psychology/psychiatry. The reader must be very cautious and hesitant to accept knowledge from a writer who may be writing in their field but incorporating vast data from outside of their field. It is difficult to find well researched and accurate books on history/treatment of mental illness but there are some out there. Two come to mind: "The Art of Asylum Keeping: Thomas Story Kirkbride and the Origins of American Psychiatry" by Nancy Tomes. Also "Asylum: A Mid-Century Madhouse and Its Lessons about Our Mentally Ill Today" by Enoch Callaway, who is very well versed in the field. I am still waiting for my copy of the latter to arrive, so hopefully I can post a review on it by the end of the month. Cheers
Superb study of intersection of arhitecture, treatment of mental illness, and social norms.......2007-07-26
Once again, Prof. Yanni has contributed a significant work to the literature on architecture and society with "The Architecture of Madness." Following her well-received study of Victorain museum architecture, "Nature's Museums," her new work vividly depicts the relationship among social views on mental illness, prevailing trends in the treatment of mental illness, and the institutions into which those sufferers were admitted. A reader can only agree with Cotterill and Solomon that Yanni's work is, on Solomon's words, a "masterful job of blending meticulous research and superb analysis with well crafted writing."
Beautiful Scholarship.......2007-06-30
The Architecture of Madness is a thoughtful, important, and visually stunning book, which, for the first time, studies the relations between architecture and theories of treating the insane in public institutions in nineteenth-century America. The author is an architecture historian who is interested in relations among architecture, science, and social and cultural history and whose wide-ranging intellect is drawn to topics that open up the importance of architecture within the intellectual culture of early modernity. Like her previous book, Nature's Museums: Victorian Science and the Architecture of Display, this new volume is beautifully produced with text and accompanying drawings, graphics, and photography arranged on spacious, larger-than-usual pages which are inviting to the eye and also inviting to be read. Moreover, what characterizes this book, as it characterized Nature's Museums, is the author's clear, exact, highly readable prose. Yanni is a first-rate scholar and writes precisely, but she wears her learning lightly, eschews scholarly jargon. The extensive bibliography and notes are there, at the back, but this is a book designed to interest general reader and scholar alike--anyone who wants to know more about the movement for moral treatment of the mentally ill and the effect on institutional care of early ideas of environmental determinism. Her care and humility as a scholar are evident in what she perceives as the "respectful distance" her subject required: "if I have not performed feats of scholarly acrobatics, that is intentional, and, I believe, appropriate, for this is a book about places that witnessed a great deal of suffering." Finally, one of the most poignant observations Yanni makes in the Introduction concerns a critical disjunction between science and architecture that effected the buildings of her study as the nineteenth century ended. Ideas about care had begun to change: "In many ways, these buildings gave physical form, however, imperfect, to the ideals of their makers. But psychiatry moved on, and by the middle of the twentieth century, Victorian buildings had no medical credibility....This desperate obsolescence is one of the central issues in architecture and science." Her perception captures the delicate balance, in retrospect, of the moment Yanni has chosen to explore, when architecture and science were drawn to each other so fruitfully.
The Architecture of Madness: Insane Asylums in the United States.......2007-06-26
Carla Yanni's book will be the classic text on
19th century insane asylums. She has done
a masterful job of blending meticulous research
and superb analysis with well crafted writing.
Yanni, who is well versed in the history of architecture
and the history of science, tells a compelling,
accessible story.
Questionable Value.......2007-05-18
I bought 2 copies of this book - one for myself and one for a friend in the Mental Health field as it sounded as if it would be a nice addition to both of our Mental Health libraries.
The book, however, has some fundamental flaws in areas I have in depth knowledge of which causes me to question the accuracy of the areas with which I am less familiar.
The author clearly has a very limited knowledge of Psychiatry and Mental Illness from both an historical and modern day perspective. The book attributes the decline in populations in State mental hospitals from the 1950's on to among other things - the refusal by them to directly admit voluntary patients. This is strange as, at least in New York State - the institutions mentioned in her book were still admitting patients referring themselves directly from the streets well into the 1980's.
There are many other examples too numerous to list which betray her very limited knowledge of the field. The book would have been much better if it had confined itself to architecture and left out the author's almost "grade school need to write a report" attempts to explain mental illness and its treatments.
The author has, by trying to go beyond her knowledge base, turned what could have been a very good book into one which starts out with a great premise and ends with some pitiful speeches on why the author thinks these large facilities declined- decades before they actually did and her belief that psychiatric hospitals are not needed but ones for physical illness are.
Would recommend you borrow this book from the library to read as it is too expensive to own with its flaws.
Average customer rating:
|
Making Public Private Partnerships Work: Building Relationships And Understanding Cultures
Michael Geddes
Manufacturer: Gower Publishing Company
ProductGroup: Book
Binding: Hardcover
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ASIN: 056608645X |
Book Description
This digital document is an article from Behavioral Healthcare, published by Thomson Gale on March 1, 2006. The length of the article is 1257 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Before an EHR, you must endure a 'paper cut': the hardest part about building an EHR is not choosing software--it's changing culture.
Author: Dennis P. Morrison
Publication:
Behavioral Healthcare (Magazine/Journal)
Date: March 1, 2006
Publisher: Thomson Gale
Volume: 26
Issue: 3
Page: 45(2)
Distributed by Thomson Gale
Books:
- The Culture Code: An Ingenious Way to Understand Why People Around the World Live and Buy as They Do
- The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services
- The Glannon Guide to Civil Procedure: Learning Civil Procedure Through Multiple-Choice Questions and Analysis
- The Green Pharmacy: The Ultimate Compendium Of Natural Remedies From The World's Foremost Authority On Healing Herbs (Green Pharmacy)
- The Hippy Survival Guide to Y2K
- The International Dictionary of Event Management (The Wiley Event Management Series)
- The Long Tail: Why the Future of Business is Selling Less of More
- The Long Tail: Why the Future of Business is Selling Less of More
- The Long Tail: Why the Future of Business is Selling Less of More
- The Lovemarks Effect: Winning in the Consumer Revolution
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