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Leadership authorities James M. Kouzes and Barry Z. Posner say employees perform best when their contributions are genuinely appreciated. Unfortunately, the two contend, most executives have not mastered the decidedly soft-management skill of "encouragement" that fosters such behavior. In Encouraging the Heart, they examine how this type of compassionate supervision is becoming a critical part of successful management today, and through example and suggestion they describe how readers can establish the process in their own businesses.
This is not a book about glad-handing and backslapping, gold stars, and payoffs. It's about the importance of linking rewards and appreciation to standards of excellence. It's about why encouragement is absolutely essential to sustaining people's commitment to organizations and outcomes. It's about the hard work it takes to get extraordinary things done in organizations, and it's about ways to enhance your own ability in--and comfort with--recognizing and celebrating the achievements of others.
The book's opening section introduces their concept of the caring leader; the second outlines their "seven essential principles" for encouraging workers; the third explains how the process can be personalized and describes 150 additional suggestions for implementing it. --Howard Rothman
Book Description
All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes. Recognized experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.
Read Chapter 3 or Chapter 12, or see The Encouragement Index.
Customer Reviews:
A Key Relational Leadership Process.......2007-09-25
Continuing their `Leadership is a Relationship' philosophy, best-selling authors, (The Leadership Challenge and Credibility), Kouzes & Posner focus this book on the 5th of their five essential practices for exemplary leadership - Encourage the Heart. After demonstrating that even the best performers are `starved for recognition' and will respond positively to a heart-felt "thank you", the authors provide descriptions and examples of the seven essential components of the Encouraging the Heart practice, devoting a chapter to each of the following:
1. Set Clear Standards
2. Expect the Best
3. Pay Attention
4. Personalize Recognition
5. Tell the Story
6. Celebrate Together
7. Set the Example
But, reading about how others do it is never enough, and the so the last part of the book takes the reader beyond tools and techniques, with a "Finding Your Voice" chapter coming before the listing of "150 Ways to Encourage the Heart" of others.
If you believe that money is the prime motivator of exceptional performance, you may want to spend a few quiet hours with this easy-to-read, how-to manual for getting to the heart of individual performance. This book is recommended for anyone wanting to learn a foundational process for relational leadership. Dennis DeWilde, author of "The Performance Connection"
Book for Senior Vice President.......2007-03-08
I did not read this book. I am a corporate librarian and was asked to purchase it for one of our senior vice presidents.
Leading Through Encouragement: "Thoughtfully" Expanding the Potential of your Team.......2006-11-25
* The famous journalist Walter Lippman once said, "The final test of a leader is that he leaves behind in others the conviction and will to carry on."
* That is the test for all of us, not only those is a managerial position, but all of us. A leader may be the guy in a suit and tie down in the corner office, but a leader can also be the sixty year old woman working as a cashier who knows not to put our bread and canned goods in the same bag.
* Every one of us leads, whether directly or indirectly, in the actions we perform every day. Whether we know it or not, right now, each of us is showing something the right way to be or the wrong way to be.
* James M. Kouzes and Barry Z. Posner, discuss in their bestselling book The Leadership Challenge, the five principles they have found in leaders who have teams that get "extraordinary" things done:
* These leaders:
* Challenge the Process
* Inspire a shared vision
* Enable others to act
* Model the way
* And, Encourage the Heart.
* But what does it mean to "encourage the heart?"
* Encouraging the Heart shows how, with a few main ideas, how each of us - management or not - can take the initiative to bring common courtesy and kindness into the workplace, and how effective that everyday emotional bond between human beings can translate into a successful, more productive, and generally happier workplace.
* And as we all know, the more content the team is, the better that team will be. And a successful team is often attributed to the successful leader of that team. Encouraging the heart forms that connection, and helps boost the overall strength of the team as well as the strength of the leader.
If people are what matter, this is a critical read for leaders.......2006-10-24
No communities are not a collection of assets, financial reports, and marketing, they are made up with people. This may be obvious. On the other hand, a large percentage of managers and leaders act as though people are robots there but to order around and attack if performance does not match expectations. Of course expectations have never been clarified, but that is an other story. If this description of management and leadership offends you, you really should be reading this book. There is a well documented better way to work with, reward, and encourage people. If we all treated people the way that is outlined in this book, our world would be a better place.
This is also a very easy to read book with clear and valuable recommendations. It is worthy of a learning group within your management team. Bring your managers together into circle and explore how to implement this principles. You will be glad you did.
Valuable Insights...Practical Advice.......2002-03-02
Those who have already read Kouzes and Posner's The Leadership Challenge will immediately realize that this volume provides a deeper examination of the concepts introduced in Part Six ("Encouraging the Heart") of the previously published work. After introducing and then discussing five "leadership practices common to successful leaders" and ten "behavioral commitments" among those leaders studied iwhile preparing to write The Leadership Challenge, Kouzes and Posner focus on recognizing contributions (i.e. linking rewards with performance) and celebrating accomplishments (i.e. valuing the victories) in Part Six. In this volume, these two "leadership commitments" receive their full attention. The material is carefully organized within 12 chapters which range from "The Heart of Leadership" to "150 Ways to Encourage the Heart." Why did they write this book? There are four reasons.
Practicality: "We wanted to offer a set of principles, practices, and examples that would provide leaders with a repeatable process -- a set of essential actions --they could apply in their own settings."
Principle: "In this book, we not only demonstrate that encouraging the heart is not soft; we show how powerful a force it is in achieving high standards and stretch goals."
Curiosity: "We've been intrigued for some time by this finding that] "female constituents do not report that their leaders encourage the heart any more than do male constituents, regardless of the gender of their leader] and we wanted to explore the practice in depth to see if we could understand more about these differences."
Finally, "...because we wanted to add our voices to the discussion of soul and spirit in the workplace."
Kouzes and Posner note that the word "encouragement" has its root in the Latin word "cor" which literally means "heart." (So does the word "courage.") To have courage is to have heart. To encourage -- to provide with or give courage -- literally means to give others heart. For me, there are at least three especially important core concepts: First, love what you do. Love those for whom you are responsible. And love them enough to set high standards for them and then give them hope that you and they can meet those standards. Second, don't think of leadership in terms of position, title, power, status, etc. Rather, think of it in terms of initiative. Encourage, recognize and reward initiative whenever and wherever you find it throughout your entire organization. Third and finally, practice what you preach and do that every day. The most effective leaders care....and care deeply. They have credibility because their values and behavior are in unshakable alignment. They have earned others' trust.
Those who share my high regard for this book are urged to check out David Maister's Practice What You Preach, Tim Sanders' Love Is the Killer App, David Whyte's The Heart Aroused, and Larry Davis' Pioneering Organizations.
Book Description
Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectations, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill.
Customer Reviews:
Quick, focused guide on giving and receiving feedback..........2007-04-16
One of the hardest things to do in the business world is give effective feedback to a peer or subordinate. This is followed closely by *accepting* feedback from others. If you want a quick guide on how to handle this task more productively, the Pocket Mentor guide titled Giving Feedback: Expert Solutions to Everyday Challenges by Harvard Business School Press is a good option.
Contents:
Giving Feedback - The Basics: What Is Feedback?; When To Give Feedback; How To Give Feedback Effectively; How To Receive Feedback Openly; How To Manage Feedback Problems
Tips And Tools: Tools For Giving Feedback; Test Yourself; To Learn More; Sources For Giving Feedback; Notes
The nice thing about the Pocket Mentor series is that you're not required to wade through 200+ pages to learn a skill. This guide is 75 pages of core information focused squarely on giving and receiving feedback. One of the most important things they cover is the difference between feedback, coaching, and performance evaluation. It's all to common for your boss to give you "feedback" when it's really a performance evaluation. Knowing the difference between reinforcing/changing behavior and evaluating work can make a big difference in how seriously the input is taken, as well as what to expect as a desired outcome. They also talk about the level of difficulty when it comes to giving feedback to change a job skill versus addressing a personality characteristic. It's much easier to effect a change on how someone does a particular task as opposed to someone's temper when dealing with a difficult customer. There are some good worksheets and checklists in the Tools chapter that can help formulate your thoughts and approach before you go diving headfirst into a confrontation that may not turn out well...
This is an ideal book for someone who's busy, doesn't have an abundance of time to read a full book, but honestly wants to improve in this area...
Product Description
Over the course of the past few years, teaching, research, and practice has underscored the importance of performance measurement and criterion development as topics of great interest, considerable debate, and some misunderstanding. It has also become clear that the field needs to address a compendium of research, applications, and issues. Performance Measurement: Current Perspectives and Future Challenges brings together internationally recognized leaders in the field and each examines the subject matter in a way that has never been doneĀfocusing on the dynamic nature of work and the tremendous demands being placed on assessment and measurement as core organizational activities. It also uniquely uses their expertise to provide critical pointers to not only the practical implications of work in the field, but also to the new and continuing issues to be addressed and research to be conducted. The book will be useful to both scientists and practitioners.
Book Description
"This book is a primer on how people within organizations can self-actualize to produce results never before possible." -Gene Herman, President, Earley Kielty and Associates, Inc.
Customer Reviews:
Good concepts and well written!.......1999-07-16
The performance coaching model is meaty, yet presented in a very accessible manner. Many companies don't take the job of performance measurement, standards, and feedback seriously enough, which hampers performance. Gilley offers practical tips on making the performance appraisal process more effective. Well worth the time.
Book Description
The New Performance Challenge helps establish competitive goals and continuously increase an organization's manufacturing operations to win more customer orders.
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This digital document is an article from Communications News, published by Thomson Gale on September 1, 2006. The length of the article is 971 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Analysis tools cure IT headaches: one of the biggest challenges IT departments face is the constant flood of non-critical or false alerts.(Special Focus: Testing & Monitoring)
Author: Nicola Sanna
Publication:
Communications News (Magazine/Journal)
Date: September 1, 2006
Publisher: Thomson Gale
Volume: 43
Issue: 9
Page: 22(2)
Distributed by Thomson Gale
Average customer rating:
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Collaboration meets the performance measurement challenge: project directors of three collaborative programs discuss measuring government performance and ... making.: An article from: The Public Manager
Kathe Callahan , and
Kathryn Kloby
Manufacturer: Thomson Gale
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ASIN: B000URWXM6
Release Date: 2007-08-04 |
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This digital document is an article from The Public Manager, published by Thomson Gale on June 22, 2007. The length of the article is 1720 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Collaboration meets the performance measurement challenge: project directors of three collaborative programs discuss measuring government performance and communicating results to better inform decision making.
Author: Kathe Callahan
Publication:
The Public Manager (Magazine/Journal)
Date: June 22, 2007
Publisher: Thomson Gale
Volume: 36
Issue: 2
Page: 9(4)
Distributed by Thomson Gale
Book Description
This digital document is an article from PMA Magazine - Connecting the Imaging Communities, published by Thomson Gale on October 1, 2006. The length of the article is 1707 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: The doctor is in: how healthy is your store? Glenn Omura, Ph.D., discusses symptoms, diagnoses, and prescriptions for photo retailers' challenges.(Business & Marketing)
Author: Jennifer Barr Kruger
Publication:
PMA Magazine - Connecting the Imaging Communities (Magazine/Journal)
Date: October 1, 2006
Publisher: Thomson Gale
Volume: 81
Issue: 9
Page: 35(3)
Distributed by Thomson Gale
Book Description
Welcome to Amazon Shorts Leadership Made Simple! I developed The Amazon Shorts Leadership Made Simple Series to provide easy to understand, prescriptive advice for anyone who is put in a position to lead others. Whether you are a corporate manager, small business owner, PTA president, or non-profit manager, Leadership Made Simple has the helpful nuggets which will make a team want to follow you. Leadership Made Simple breaks down the leadership process into three distinct categories - Planning, Process, and People, all of which work together to support effective business leadership everyday. Make sure to read the strategy document “Leadership Made Simple Series - Planning, Process and People Leadership” for a full outline of how these three elements work together to make you an effective leader. “Don't Throw in the Towel; Throw Down the Gauntlet! Challenging Your Team to Achieve Great Performance” falls in the People category, and is for anyone who wants to step up the performance level on a team from marginal to outstanding. Many times we as leaders either underestimate what teams can deliver or have unrealistic expectations about what a team is able to do. Therefore, either the team members plod along to meet the lower expectations, or throw their hands up in despair because of unrealistic goals. If you want to challenge your team to achieve great performance, this Amazon Short can help you put the right strategies in place to move your team from merely marginal performance to great performance.
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- History: Fiction or Science? (Chronology, No. 1)
- History: Fiction or Science? (Chronology, No. 1)
- History: Fiction or Science? (Chronology, No. 1)
- History: Fiction or Science? (Chronology, No. 1)
- History: Fiction or Science? (Chronology, No. 1)
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Books Index
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The Leadership Challenge, 4th Edition
Encouraging The Heart Workbook
The Leadership Challenge Workbook
Credibility: How Leaders Gain and Lose It, Why People Demand It, Revised Edition
A Leader's Legacy
