Book Description
ANSWERS YOU NEED FROM EXPERTS YOU TRUST
How many times have you bought the latest and greatest management book and let it collect dust on your shelf? Management fads come and go, but leaders across the globe know that when they need substance, they'll find it in Successful Manager's Handbook.
Fully updated and revised, this 7th edition continues the PDI tradition of providing smart, practical ideas and suggestions that you can use immediately on the job.
Never simplistic, always relevant, Successful Manager's Handbook is the ideal resource for you, your employees and the people you coach.
"A one-stop shop…a wonderful resource for improving performance." — D. Bradford Neary Director, Executive & Leadership Development Medtronic, Inc.
"No manager's toolkit should be without it…indispensable." — Greg Schaefer Manager, Curriculum Development Learning & Development Rockwell Collins
"Successful Manager's Handbook answers the perennial question, 'Now that I know what my strengths and development needs are, exactly what can I do about it?' This simple, action- and behavior-oriented tool helps everyone prepare specific, meaningful development plans." — Coleman Peterson President & CEO, Hollis Enterprises Retired EVP-People Wal-Mart Stores, Inc.
"My team and I count on the processes and suggestions in PDI's Successful Manager's Handbook to help us focus the business and deliver on long-term strategies. The processes and suggestions also challenge me personally to become a more effective leader in our organization." — Andrew F. Nelson Vice President, HP & Executive Director HealthPartners Resource Foundation
Customer Reviews:
successful manager's review.......2006-07-16
i gave this book 3 stars because of the size. although, it is very helpful in many ways, i feel that the writers of this book could have condensed a bit more. other than the size i feel some of the page space was wasted on repetition. that is basically it.
Good Reference manual, not textbook.......2006-03-28
First of all, as the name indicates, this book is a handbook. Merriam Webster defines a handbook as "a concise reference book; manual"
For a manual, I have to give this book high marks - it covers a whole gamut of topics / competencies - enough to assist those who consciously want to improve their professional and leadership skills. The language is easy to understand. The only prerequisite is to be in a work-place for a few years so as to appreciate each competency.
Pros:
(1) Compendium of competencies. Most likely, nothing has been missed!
(2) A person who is keen on gaining skill in a particular competency such as "Manage Change" or "Establish Trust" can quickly gather insights into what behaviors and skills he/she must practice or develop.
(3) Easy to understand.
Cons:
(1) No pictures or maps or schematics shown.
(2) No case studies or examples presented.
(3) Not concise. For example, there are 28 chapters in the seventh edition (2004). At a high level, one should be able to identify less than ten key competencies, with each having additional sub-topics. For example, it is easier on the reader to have one chapter on "Foster open Communication" with sub sections of "Write effectively", "Listen attentively", "speak with Impact", etc. rather than have a chapter each. A person solely relying on this book will have difficulty summarizing key leadership qualities. (Imagine organizing 28 chapters in the mind!).
(4) Systematic methodology for skill development not presented.
All this makes for dry reading. But then, if you look upon this book as a reference manual and not as a textbook, you might develop some compassion for the authors!
Here is how I used this book:
(1) Start a personal development plan (consult web, books or leader).
(2) Understand the competencies required for your profession.
(3) Self-assess on the competencies, assigning a skill level of "Development," "Working," or "Advanced".
(4) Have a competent leader who knows you (e.g. your manager) assess your skills. Compare notes.
(5) Pick the top 2-3 competencies where improvement is needed.
(6) Refer to those chapters in this book which correspond to these identified competencies.
(7) Summarize these chapters in your own words as you develop insights.
(8) Periodically look up summary and use these techniques during your waking hours - home or work - until they are internalized.
(9) Repeat this exercise once in 2-3 years.
In summary, this book is a good reference manual for improving one's professional skills, but should not be used as a text book.
Outstanding Reference Tool.......2006-03-03
Reviewed by William E. Cooper for Reader Views (3/06)
This book is an outstanding reference tool for supervisors, managers, and executives. As a long time manager who dealt with organizational issues, growth, personnel matters, finance, and political influences, and one who teaches undergraduate and graduate school courses in management and leadership, I have experienced most of these issues. The author has done a remarkable job in the detail and accuracy of the work. The work is clear and understandable and organized in such as way as to allow easy access to information. To find such a compendium of information in one book instead of many is an additional benefit. Content is also ratified by the collective skills sets the authors bring.
I highly recommend this book as a desk reference for anyone in a leadership or management role, and highly recommend it for anyone aspiring to the job. The comprehensive nature of the material in the book provides the foundation for new managers. In addition, the reference material leads readers to many other sources, reducing the need for Internet surfing trying to find information, or visiting the local library. As a graduate school faculty member I would also state for the record that this would be a great textbook. The book is written by practitioners who bring a wealth of knowledge and experience to the table. This book is a must read. Well done to all the authors - you have provided a book any manager, supervisor, or teacher should have.
Successful Managers Handbook.......2006-02-27
This book is an outstanding reference tool for supervisors, managers, and executives. As a long time manager and one who teaches undergraduate and graduate school courses in management and leadership, I have experienced most of these issues. The author has done a remarkable job in the detail and accuracy of the work. I highly recommend this book as a desk reference for anyone in a leadership or management role, and highly recommend it for anyone aspiring to the job. I would also state for the record that this would be a great textbook. This is a must read. Well done.
Excellent content, very dry style.......2006-01-20
The content of the book is excellent. The authors have created a compendium of the knowledge and behaviors needed for a manager to be successful. One would be hard-pressed to find this much of content in one volume, at the price this book is sold at.
The bad news is that all of the content is in endless streams of paragraphs or bullet points. The total absence of a change in pace (no anecdotes, case studies, sidebars, pictures) makes this a very dry read. The book could be significantly enlivened by the addition of more diagrams that visually illustrate the principles being described.
To make the best use of this material, learn to Mind Map (see Buzan's The Mind Mapping book). As you read through the material, distill the content into mind maps. Continually refer to those mind maps as you practice the behaviors suggested by the authors.
In summary, the content is first-rate, the presentation is lacking.
Product Description
Brand new book, autographed by author.
Customer Reviews:
Everything you need to know about the subject!.......2007-09-26
This one book has it all! The author hasn't left any segment of Six Sigma uncovered. The index is detailed, making it easy to find a particular thing in the book. The language is easy to follow.
Wow Book.......2007-09-07
This book is worth the price. A good guide indeed, covering theoretical perspective and making practical sense as well. A must for those new and enthusiastic readers of Six-Sigma.
My Six Sigma Handbook Review.......2007-09-01
The Six Sigma Handbook was a required reading as part of the Black Belt Certification I am taking. I have read the entire handbook. I found some chapters easier to read than others. There are other books, on Six Sigma, that may easier for the novice to read. This book is a great desk-top reference for anyone who is in the manufacturing line of business because most of the examples are focused in that direction. The book does contain some transactional examples from service companies that are helpful.
Review.......2007-07-17
The book is very good on stats and very comprehensive. However for a book this size, would like to have seen a bit more on problem solving tools
Book used as part of a Black Belt Program.......2007-05-14
I am reading the book as part of a SixSigma Black Belt program, currently at page 327. Reading as I am for comprehension, I find that there is a information in just about every line of the book. Pyzdek demonstrates his experience in the field of improvement, as all dimensions are thoroughly addressed. As an experienced engineering manager, I do not see too many stones unturned.
Book Description
This comprehensive and massive 600 page new book will show you step-by-step how to set up, operate, and manage a financially successful foodservice operation. The author has left no stone unturned in explaining the risky business of running a restaurant. Operators in the non-commercial segment as well as caterers, and really anyone in the food service industry will find this book very useful.
The books nineteen chapters cover the entire process of a restaurant start-up and ongoing management in an easy to understand way, pointing out methods to increase your chances of success, and showing how to avoid the many common mistakes that can doom a start-up. The new companion CD rom contains all the forms demonstrated in the book for easy use in a PDF format.
While providing detailed instruction and examples, the author leads you through finding a location that will bring success, learn how to draw up a winning business plan, how to buy and (sell ) a restaurant, franchising, basic cost control systems, profitable menu planning, sample restaurant floor plans & diagrams, successful kitchen management, equipment layout and planning, food safety & HACCP, successful beverage management, learn how to set up computer systems to save time and money, learn how to hire & keep a qualified professional staff, brand new IRS tip reporting requirements, managing and training employees, generate high profile public relations and publicity, learn low cost internal marketing ideas, low and no cost ways to satisfy customers and build sales, learn how to keep bringing customers back, accounting & bookkeeping procedures, auditing, successful budgeting and profit planning development, as well as thousands of great tips and useful guidelines.
The extensive resource Guide details over 7,000 suppliers to the industry, this directory could be a separate book on its own. This Restaurant Managers Handbook covers everything that many companies pay consultants thousands of dollars for.
This book is also ideal for professionals in the hospitality field as well as newcomers who may be looking for answers to cost containment and training issues. There are literally hundreds of innovative ways demonstrated to streamline your restaurant business. Learn new ways to make the kitchen, bars, dining room, and front office run smoother and increase performance. Shut down waste, reduce costs, and increase profits. In addition operators will appreciate this valuable resource and reference in their daily activities and as a source of ready-to-use forms, web sites, operating and cost cutting ideas, and mathematical formulas that can be easily applied to their operations. Highly recommended!
Customer Reviews:
solid handbook.......2007-07-19
this is a solid, almost academic, handbook. it's points you toward the things you need to figure out but you'll still need to get additional information on your local regulations. personnaly, it discouraged me from opening a buisness at this time.
Outstanding book!.......2007-03-15
This book is very detailed and to the point. It covers all areas of the restaurant business. Then menu planning section is great. It gives so much foresight.
2004 Writers Notes Book Award Winner.......2005-05-18
The Restaurant Manager's Handbook is a no-nonsense, coverall manual for the food establishment industry. It's the essence of a successful handbook-no jokes, parables, and preachy lectures, just the facts. If you delve into the heal-thy index for fault, you'll abruptly bump into a page number for an answer, and if you're currently running a restaurant and afraid to appear inadequate, you can load the handy CD-ROM and pretend you're checking your e-mail while figur-ing out the monthly audit procedures or why the beer is flat. I'm not kidding. The next time your favorite kitchen runs short of the daily special or closes down for a lack of permit, serve them a copy of this great reference book.
Superb!!.......2003-10-01
The books nineteen chapters cover the entire process of a restaurant start-up and ongoing management.The companion CD rom which contains all the forms is worth the modest price of the book alone. I would highly recomend this book to anyone in the industry now or who wants to get started with sound financial planning. Also the extensive resource guide in the back of the book is superb - we will use this book often.
A solid, no-nonsense, all-encompassing curriculum.......2003-05-16
Now in a completely revised and thoroughly updated third edition, The Restaurant Manager's Handbook: How To Set Up, Operate And Manage A Financially Successful Food Service Operation by Douglas Robert Brown is a solid, no-nonsense, all-encompassing curriculum to teaching oneself the basics of the restaurant business. An exhaustive compendium of step-by-step instructions, advice, checklists, legal issues, as well as encompassing an extensive listing of state restaurant associations (and so much more!) fill the pages of this "must-have" reference for anyone with a serious and dedicated interest in the dynamics of food service oriented small business ownership. A companion CD-ROM with printable versions of all the handy and useful sample forms is included.
Book Description
Many technical professionals are tossed into their new position of managing an IT department without enough training or experience let alone a clear idea of what is expected of them. Other technicians are trying to decide if they should join the ranks of management, and want the real facts about managing and managing other technical pros before they decide.
To compound the issue, most companies have become highly dependent on their IT departments for their day-to-day business operations often including revenue generation so the tasks are critical and the learning curve is steep.
The IT Managers Handbook, 2nd edition provides essential information needed to manage the new responsibilities thrust on you (or the ones you would like to have): vital tasks such as creating budgets, evaluating technologies, administering compliance, and managing staff.
A completely updated and expanded second edition that provides practical, easily accessible management advice written specifically for new IT managers:
· Brings you up to speed on those business practices most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendors.
· Includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management.
· Organizes information modularly so you can delve directly into only the topics that you need.
· Provides a unique management perspective on those specific technical issues with the most significant business ramifications.
· Includes new material on key technology topics such as open source, wireless, handhelds, outsourcing, offshoring, and operations, as well as updated coverage of e-commerce, remote access, intranets, and LAN/WAN management.
Customer Reviews:
Provides a thorough overview of what to expect in IT management........2007-08-09
As someone who has taken a circuitous route to the world of IT, the book, IT Manager's Handbook, Second Edition: Getting your new job done has helped me get a handle on all of the territory working in IT encompasses. When I first started working at my current IT position at a small company it seemed that my job's duties were coming at me from every direction. The authors, Bill Holtsnider and Brian D. Jaffe, do a great job addressing the variety of problems and solutions that come with managing IT. This book would best serve someone crossing the thresholds of working purely in technology or mainly in management.
At smaller businesses like where I work, it is fairly common to not have an "IT manager" or even an IT staffer. Instead often a manager, engineer, or administrative assistant will be pressed into IT service. The IT Manager's Handbook would be a valuable `read' for such an accidental IT manager.
Great Book.......2007-05-09
Really excellent reference book. Im starting as an IT Manager and this book is my head reference.
Book Description
Revised and updated techniques to achieve top performance in product management
The Product Manager's Handbook takes the mystery out of this field by detailing how to integrate aspects from production and coordination to value maximization into a cohesive whole, while examining key international issues, new technologies, and the financial side of product management.
Download Description
This second edition of
Customer Reviews:
Great starting point for Product Managers.......2007-09-03
This book is probably the best overall guide for Product Managers I have seen. It is very broad in places because it tries to remain as applicable to Product Managers of all kinds of products, from shampoo to TVs to computer software. The concepts of Product Management are the same, regardless of industry, but the reader needs to be capable of translating broad concepts into something applicable to their own setting.
The book does a great job of describing the scope of a Product Manager's role and the types of things a Product Manager should be thinking about. This is particularly useful for new Product Managers or for experienced Product Managers that want a reference point for helping explain their role to others (often one of the greatest challenges for a Product Manager).
Product Manager must have.......2007-01-16
This book is is a must have for someone that want to have a good understanding of a Product Manager area of competency. It has real-life interviews related to challenges/solutions associated to this role. I absolutely recommend this book for someone that want to have a good understanding of what Product Manager entails.
Provides insight into the roles & responsibilities of the product manager.......2006-08-18
This book gives a good introduction into the roles and responsibilities of a product manager. It makes no assumptions of any prior knowledge or experiences. For each chapter, it provides worksheets or process flow charts. In addition, case studies of actual events are presented. At the end of each chapter, it provides a set of checklist. Therefore I will recommend this to any reader interested to know more or making a career change.
Overall, this book provides an excellent overview of the on-goings within business processes. Below is a brief summary.
This book is divided into 4 parts. Part I gives an introduction into product management. Part II highlights the process that the product managers (PMs) can use in their annual planning activities. It provides a format or guidelines for the annual product marketing plan. Part III highlights the analytical skills of PMs, which is to evaluate existing product line and to determine & implement new product strategies. Part IV elaborates on the marketing skills necessary for a successful product line. Special attention is devoted to pricing and marketing communication decisions and activities.
Briefly, product management is about the planning, forecasting and marketing of products and services. There is a need for PMs to be cross-functional leaders. The overall responsibility of the PM is to integrate the various segments of a business into a strategically focused whole, maximizing the value of a product by coordinating the production of an offering with an understanding of the market needs and requirements. PMs manage not only products, but projects and processes as well. The PM's job is to oversee all aspects of a product/service line to create and deliver superior customer satisfaction while simultaneously providing long term value for the company.
In terms of time allocation, the PM typically spends 40-55% on day-to-day activities, 20-30% on short term activities and 15-25% on long term or strategic activities. Therefore excellent time management is crucial. Examples of day-to-day activities are maintenance of product fact books, motivation of the sales force and distributors, collection of marketing information including competitive benchmarks, trends and opportunities and customer expectations, acting as liaison between the sales, manufacturing and R&D, etc teams. Examples of short-term activities are controlling budget and achieving sales goals, participation in annual marketing plan and forecast developments, working with advertising departments or agencies to implement promotional strategies, coordinating tradeshows and conventions, participation in new product-development teams and predicting and managing competitors' actions, modification of product and/or reduction of costs to increase value, recommendation of line extensions, participation in product elimination decisions, etc. Examples of long term strategic activities are creation of long term competitive strategy, identification of new product opportunities, recommendation of product changes, enhancements and introductions, etc.
PMs need a variety of knowledge including product/industry knowledge, business knowledge and interpersonal/management knowledge. In the beginning, PMs typically spend most of the time gathering and organizing information on products, customers and their competition. Product knowledge is paramount. As they gain experience, the focus shifts to more comprehensive business knowledge, including finance, marketing and strategic planning. At the same time, they develop team building, negotiation, communication and leadership abilities. For PM to be effective, they need to build bridges throughout the company and be cross-functional leaders. For product management or marketing management, the emphasis is on being market-driven and not product-driven.
In terms of new product development, the role of the PM will be to represent the voice of the customer, balancing the corporate ROI (rate of investment), customer satisfaction and the manufacturing cost. Whereas for strategic interactions, the PM must work continuously with operations to improve and enhance production line. PMs are frequently involved with operations on cost-reduction projects.
Top notch introduction.......2006-07-31
I agree with most of the other reviewers. This is a top notch introduction to project management. Compared to the previous edition, this edition has added more case studies and interviews with professionals. It has also been reorganized to move the "introducing product management" sections to the end of the book.
I used it in conjuction with Profitable and Successful.......2006-06-13
This is another book that forms the trio of my reference shelf in marketing (The others Succesful Product Management & Sucessfull Product Management). Again, this book gets you in the ready-action mode you need to keep focused on what really matters of your product dynamics.
Book Description
The ultimate how-to guide for Case Managers. It is designed to define good case management, examine the process and present practical procedural information.
Customer Reviews:
Packed with Information.......2007-08-03
I purchased this book in order to help me with a new project I am working on. The book is packed full of very usefull information. It is the type of book you can carry with you so you always have a great resource available. I would buy it again.
The Case Management Bible.......2000-02-17
I am not a case manager, however I work with them on a regular basis. I have found this book extremely helpful in understanding the field, the impact case management can and does have on the health care delivery process, and how it helps improve outcomes and contain costs, especially in critical and chronic care cases. This book is an invaluable tool for case managers and anyone who requires proven, nuts and bolts information on the process of case management and the role of case managers in health care. Lots of basic, hands-on, how-to information.
A terrific resource for new case managers !!!.......1998-11-17
I have used this book in developing case manager inservice programs and it has been invaluable as a framework for the case manager's role and responsibilities. It is great !!
Book Description
Mangers often learn how to lead and manage while doing their jobs. The 'Successful Manager's Handbook' helps you fulfill two of your most important roles as a manager--developing yourself and coaching others.
Develop Yourself More than 800,000 managers around the world have used these proven and trusted development suggestions to answer on-the-job questions, build leadership qualities and map their road to success. You can too! Whether you're looking for down-to-earth advice, building a development plan, or working to improve specific skills, this book can help you.
Coach Others Never coached before? Need new coaching ideas? Don't worry, effective coaches are developed, not born. You can use the 'Successful Manager's Handbook' to develop your coaching skills and in the practice of coaching others. This book shows you how to attract and retain the talent you need for success, provide effective feedback, orchestrate learning opportunities, and groom high potential performers.
Customer Reviews:
Most Useful Management Book Around.......2002-04-28
With a thorough examination of the issues a business faces, this book is as close as it comes to distilling a complete MBA degree into a single useful book.
The book breaks the critical areas of business into four basic areas: Thought Leadership, Results Leadership, People Leadership, and Self Leadership. In addition it breaks down those four areas into nine core factors that determine business success. These core factors include Strategy, Judgment, Business Knowledge, Planning and Execution, Motivation and Courage, Leadership, Interpersonal, Communication, and Self-Management.
The organization of the information was logical and useful. Some of the subjects covered include Strategic Advantage, Customer Loyalty, Sound Judgment, Thinking Strategically, Applying Expertise, Managing Technology, Planning, Managing Change, Influence, Coaching and Developing Others, Building Relationships, Managing Conflict and many, many others.
This is by far the most thorough and useful single reference book on managing that I have ever come across. For ease of use it can't be beat with each section having it's own introduction and a list of the most valuable tips in that section. Then to make it even more useful, at the end of the book is a listing of resources by chapter. These resources include available books and seminars that relate directly to the items in that chapter.
If you are involved in business management pick up a copy of this book and keep it close at hand you will find yourself referring to it often.
Overpriced and Dry Dry Dry.......2001-12-23
This book is so dry I'm choking from the dust. Oh man what a miserable read! Where are the diagrams you would expect to find in a typical book on management. I feel sorry for the Southwest Airlines employees who were forced to use this book as a text. I learned nothing from this book. It's supposed to make you a successful manager, and help you rise to the top. Well, you know they say human waste always floats to the top...and this book was a waste of my money.
Read this if you are not a dummy or an idiot.......2001-11-22
A serious book that covers the entire scope of good management practices. No cutesy language, and definitely neither for dummies nor idiots. The first few pages on goal setting and the model they provide alone are worth the price of the book. I actually started reading the book backwards. The chapters are self contained and well written.
That said, the book suffers a certain dryness in delivery. What would enliven it and make the content easy to remember is well placed diagrams. I do not mean the kind of useless icons one finds in Dummies books, but serious business oriented diagrams that visualize the concepts.
You buy yourself a great education in managing when you buy this book. You will not become a manager by reading the book; but if you are already a manager you can be a great one.
Great starting point!.......2000-06-20
This is an excellent book in managerial basics. We provide this text for all our new supervisors/managers as a resource!
Great Book..........2000-06-10
I enjoyed every part of this book and I highly recommend it. It's easy to read and covers all the relevant areas of management. Very impressed with the breadth of topics.
Also recommend a companion book for this, which focuses on leadership and management as an ensemble: "The Leader's Guide: 15 Essential Skills."
Product Description
A successful beverage operation is much more than top-shelf cocktails. In todays market, whether running a stand-alone business or one incorporated into a restaurant, hotel or food service operation, the successful bar operator needs product and equipment knowledge, management savvy, marketing skills, insight into the latest trends, and, of course, a strong grasp of mixology. All this and more is detailed in this new inclusive guide. More than just recipes, it will show you step by step how to set up, operate and manage a financially successful beverage operation. This book is ideal for professionals in the hospitality field as well as newcomers who may be looking for answers to cost containment and training issues. There are literally hundreds of innovative ways demonstrated to streamline your bar or beverage operation. Existing operators will appreciate this valuable resource and reference in their daily activities and as a source of ready-to-use forms, Web sites and operating and cost cutting ideas. The companion CD-ROM contains all the forms from the book for easy use in a PDF format, and a 100+ page business plan in Microsoft Word.
Customer Reviews:
Nice Reference.......2007-09-13
Bought this book, very detailed info for operating you bar. The only down side is the size of the font. The font is huge compared to most other books and that makes it a little difficult to read.
A True Handbook for the Profession.......2007-01-26
The Professional Bar and Beverage Managers Handbook has the look and feel of an encyclopedia on the outside, and the contents of a detail oriented bar entrepreneur on the inside. It's a large book, with large print, which leaves plenty of room for margin notes. The book is quite comprehensive and covers end to end, everything to consider when opening and running a bar or nightclub.
The opening chapter provides an extensive overview of opening a bar. It suggests several questions to ask yourself, offers how to conduct market research and analyze your competition and tips on financial planning. This chapter also goes into creating a business plan and provides a 50-page sample business plan to model on the accompanying CD-ROM.
The depth and breadth of detail covered is quite impressive. Topics covered include laws of various states, how to properly prepare and serve drinks, controls, finances, and so much more. An example of the detail can be found in chapter 7, where a section goes into the process of properly pouring a beer. Additionally there are several web links sprinkled throughout the pages pointing the reader to a variety of suppliers and vendors.
Some information may seem over simplified, or common sense, such as the section on "The Qualities of a Good Employee," however this is offset by the overall thoroughness of each section and truly contains the level of information one would expect in a bar manager's handbook.
The CD-ROM is chalk full of forms and charts. The same documents that are contained in chapter 19 are conveniently stored as PDF files for ease of printing. These documents range from alcohol awareness charts inventory control reports and more. My only qualm with the CD-ROM is that the forms are not stored in a format easily edited by end users.
The book is a little pricey, but considering all that's packed into it, there is no question that you'll get more than you pay for, and something you'll want on your shelf. You'll find it at Amazon.com. Bottom line, if you're already a bar or nightclub owner, you could gain some new information, and if you're thinking about opening a bar, you'll have a better idea of what it takes.
Can't go wrong here........2006-09-24
This is no casual companion, but a professional bar manager's handbook which was over two years in the making: as such, it goes far beyond the usual focus on recipes to cover all the basics on how to set up, operate and manage a successful beverage operation. All kinds of bar operators receive tips on trends, marketing, equipment and products, and more. Professionals seeking a comprehensive manual to the business can't go wrong here. And yes, it does include recipes - lots of 'em. And a companion cd-rom packed with information.
Diane C. Donovan
California Bookwatch
The best bar management book in the market!.......2006-08-22
The Professional Bar and Beverage Manager's Handbook is a hefty hardback, and serves as a comprehensive guide to the successful management of bars, pubs, and night clubs. This volume comprises nineteen chapters that cover diverse topics such as how to make a gin and tonic, hiring and firing employees, to tips on how to recognize fake IDs.
A unique and useful feature of this book is the clear state-specific legislation that regulates bar operation in each area. For instance, in Arizona, Happy Hour Laws dictate that no free drinks may be given to patrons, and that bartenders must be age 19 or over in order to pour, sell, and serve alcohol.
Easy to reproduce sample forms include the most common forms used in restaurant management, such as a Receiving Checklist to a Pour Cost Chart form, but also include unique and useful forms such as a robbery description form. A handy companion CD-ROM is included in the volume, and provides forms critical to any successful bar operation, including a sample business plan.
Other useful features of this book include a glossary of bar and management terms, as well as a reference list of manufacturers and service providers. The Professional Bar and Beverage Manager's Handbook is highly recommended for anyone involved in bar and night club operations.
Those Planning To Open A Bar Need This Book.......2006-08-21
I found the format of this book to be very sturdy. The hard cover and strong binding almost guarantee this book will have a nice long life. The larger size of the book allows for larger print inside, which I found much easier to read than many smaller format items.
The text itself is very detailed. In a step-by-step fashion, the authors guide prospective bar, tavern or night club owners through the process of opening a successful business. With relatively short chapters - full of bulleted, numbered lists - this title will be a great resource in those moments when a bar owner needs to find something in a hurry.
This title is all inclusive, as it covers subjects from money matters to food preparation and storage. If you can only buy one book about opening a tavern or bar, this is one you should consider.
Chapter 18 will surely be a popular chapter, reviewed again and again by club owners. Tables giving an overview of all the laws are included. Each of the states are put in order alphabetically, including information on age of service, maximum alcohol per drink, happy hour laws, and server training.
Although not a book that is necessary for the general population, this book definitely deserves a spot on the bar, tavern and night club owners' shelves.
Book Description
The HR Answer Book addresses 200 questions that every employer needs to deal with, from recruiting and hiring to discipline and termination, compensation and benefits to training and employee relations. Accessible and concise, this on-the-job companion offers expert guidance on all types of "people" issues, enabling managers and human resources professionals to:
* Save time, money, and trouble * Increase employee productivity, satisfaction, and retention * Attract and hire the best candidates while avoiding the inferior ones* * Handle tough issues like sexual harassment, Internet and e-mail usage, performance problems, and more -- fairly, sensitively, and legally.
The HR Answer Book is an easy-to-use problem solver that can be read cover-to-cover or as a quick reference in specific situations. An appendix of tools, templates, and lists of additional resources completes this excellent and valuable guide.
Customer Reviews:
HR Answer Book, The: An Indispensable Guide for Managers and Human Resources Professionals.......2007-06-08
Excellent quick resource for a wide range of HR questions.
An excellent resource.......2006-10-06
I highly recommend this book. I run a HR department by myself and since it is just me, myself, and I - this book gets lots of use; just to get another perspective on how something should be handled or feedback "so to speak."
It is written in a simple, clear, and direct manner. Very easy to use and understand.
This is easy ! .......2006-04-12
I bought this book last year while coaching an HR professional. What I didn't realize is how much I needed to have this information on hand here in my office. Time after time my staff and I will use this as a resource when questioning an issue with pay,hiring,firing,what is fair and what is right for our employees. I have also found I will use when I suspect a client might be in a grey zone with an employee. A must have for small business owners! Alicia Fruin
An Essential Desktop Reference.......2006-03-15
MBaumann, Cosmetics Executive, March 14, 2006,
An Essential Desktop Reference
A smart,informative, entertaining guide to a serious subject...filled with FAQs that you sometimes didn't even know you needed to ask! Quickly became an everyday reference that I turn to again and again. Set up in an extremely reader-friendly fashion (perfect for those of us who don't have a lot of patience or time to spend looking things up) that makes sense of the language of HR. Once I read it, I bought it for all the managers in my team and recommend it to everyone who has ever encountered an uncomfortable HR situation (or hopes to avoid one!)
It's a start........2006-02-17
Not a bad book. It totally ignores Employee and Labor Relations for the most part. No discussion about unions as I recall. Could cover contingent workers more too. It's a good place to look-up something and from there, go to the Internet.
Book Description
Creating the Project Office is written for managers who are searching for ways to transform their organizations into more effective and efficient project-based workplaces. As this important book reveals, there is no more effective way to make that change than to create a project office tailored to the needs of the organization. While a project office model leads to better products from projects, it is also a vehicle for generating overall organizational changeâ by transforming the organization from function-based to project-based. This model incorporates projects into the very fabric of the organizational strategy and revitalizes organizations, creates competitive advantage, and increases shareholder value.
Customer Reviews:
Don't have metric for start the PMO.......2006-04-03
I belive, if the book would have metrics and templates for the process start, it is very usefull.
Creating the Project Office : A Manager's Guide to Leading Organizational Change .......2006-02-24
Excellent service
Common sense applied to change management, wrapped in a bow!.......2004-12-02
I purchased this book on recommendation from a previous reviewer and was amazed by the breadth, depth, and more importantly pace of the book. The book moves quickly and does not spend a lot of time on theory, more time on examples (drawn mainly from Englund's work at HP).
The high level process applies as a general change management agenda, but applied through the lense of a PMO or project office. The annecdotes and lessons learnt provide an excellent framework for either internal "change agents" or external consultants to structure a successful organizational change and increase in proejct delivery quality.
The examples and frameworks in the book are easily understood and presented in a way that they can be reused or applied to many different project management challenges. I highly recommend this book to program managers or IT consultants who are intereste in affecting change in any organization.
Unusually rich.......2003-03-26
This book takes the leading thinking in implementing organizational change and applies it directly to the challenge of implementing project management. The authors then advance the art through the application of their extensive experience and original thought that leaves the reader-practitioner with a step-by-step guide to implementing a project management office.
The major strength of this manuscript is its revelation of the organizational challenges in creating a project office, their causes, and straightforward advice on navigating the pitfalls. The knowledge and experience of the authors comes through with `been there, done that' credibility. The reader leaves with a deeper understanding of their organization and the means for achieving their goal of implementing a project office.
I thought Part One was one of the best discussions I have seen of the organizational change factors involved in implementing a project office. It provided thorough overall coverage on the existing body of work in organizational change and provided an application to project management. The author's contribution of speaking truth to power is valuable.
I found the manuscript replete with illustrative material. I particularly liked the anecdotes from Greek mythology and literature. This book is unusually rich in supporting the principles advocated with clear `how-to' instructions. As a practitioner reading the book, I found myself saying: "Yes, that works," "I wish I had thought of that sooner," and "I am going to use that tomorrow." - a manuscript reviewer
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| Business & Investing
| Subjects
| Books
Successful Executive's Handbook
Coaching for Performance, Third Edition (People Skills for Professionals)
The Power of Purpose: Creating Meaning in Your Life and Work (BK Life)
Leader As Coach: Strategies for Coaching and Developing Others
FYI: For Your Improvement, A Guide for Development and Coaching (4th edition)
