Average customer rating:
- Why Employees Don't Do What They're Supposed to Do and What To Do About It
- A common workplace question definitively answered.
- Good Basics and Several Great Tips
- Why Employees Don't Do What They're Supposed To Do and What To Do About It
- Good Stuff
|
Why Employees Don't Do What They're Supposed To Do and What To Do About It
Ferdinand F. Fournies
Manufacturer: McGraw-Hill
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Binding: Paperback
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ASIN: 0071342559 |
Book Description
Invaluable." --SUCCESS. "In simple, straightforward language, Fournies offers practical solutions to the problems of employee performance ... [This book] should be on the desk of anyone who manages others."--ENTREPENEUR. THE TOP 10 REASONS EMPLOYEES DON'T DO WHAT THEY'RE SUPPOSED TO DO:
10. They don't know why they should do it;
9. They don't know how to do it
8. They don't know what they are supposed to do
7. They think your way will not work
6. They think their way is better
5. They think something else is more important
5. They think they are doing it
4. They are punished for doing it
3. They are rewarded for not doing it
2. It's beyond their personal limits
1. No one could do it
This book tells you how to avoid or handle each situationÑand the 6 other reasons that comprise the total list of reasons employees don't do their jobs. Universally praised and a perennial best seller, this book made The New York Times business bestseller list in early 1998--10 years after it came out! Why? Competition to attract and keep good employees is fiercer than ever. Today's employers need the no-nonsense people-management skills this book teaches. Based on real experiences of 25,000 managers surveyed by a Columbia Graduate School of Business professor, this results-oriented guide--newly updated for todayÕs changing workplace--provides proven, straightforward methods that work on real jobs, in real businesses, in the real world. This updated edition also gives you new input from 5000 additional managers, plus more help with temp workers, service industries, flex time, computers, telecommuting, stress, and safety!
Customer Reviews:
Why Employees Don't Do What They're Supposed to Do and What To Do About It.......2006-08-30
Lot's of effective hands on things you can use immediately. Great use of your time & enjoyable to read as well.
A common workplace question definitively answered........2006-05-02
The truth is that in this book, as in others expressing simple truth, the value may be in the reminder. Others who have reviewed this book seem to think that its content may be somewhat simplistic, or maybe just basic stuff. My observation is that yes, for me, much of the information in the book is basic, the ideas are not new to me, nor are the recommended responses. The fact remains that in too many work places productivity is less than optimum and is not what it might be because of the specific reasons offered in this little book.
Whether you have ever been expected to manage employees or not, you will relate to the content of this small volume. Those who manage others will gather hints on how to better understand their reports and will receive suggestions that if used will allow them to become better managers. All employees will gain a perspective from which they will be better able to communicate the frustrations they may be experiencing in their work situation.
This short book should be read by all who work.
Good Basics and Several Great Tips.......2006-05-01
Talk about a super long title that clearly states what a book is about! When you pick up "Why Employees Don't Do What They're Supposed To Do and What To Do About It" by Ferdinand F. Fournies, there's no doubt what you think you are getting. The question is of course if you DO get that and how valuable the information is.
There are apparently 16 different reasons why an employee might not do what they should. These are: They don't know why, they don't know how, they don't know what, they think your way won't work, they think their way is better, they think something else is more important, there are no positive consequences, they think they ARE doing it, they are rewarded for NOT doing it, they are punished for doing it, they anticipate negative consequences, there are no negative consequences for NOT doing it, there are obstacles they can't fix, they have personal limits, they have personal problems, and the task is simply impossible. That's quite a lot of reasons for one "problem"! Just having that list can really be helpful. A manager who thinks "My employee is simply an idiot! I told him what to do!" might take a step back and realize there really IS a problem that can be fixed, once it is identified.
I realize that a lot of these items are common sense - but it's amazing how many times in the workplace that I've seen bad managers completely ignore the real problem and just yell at an employee. That rarely helps!
Now, while the basic list is good, I do have some issues with this book. The first is that the book opens telling you "Now a manager could be assaulted or killed by the employee [for not handling problems effectively]." Good God Almighty. Talk about a nasty way to sell a book - "read me or you could DIE!!!"
The book does a good job of laying out each type of problem in detail, and then giving specific solutions. You might say "they're common sense" but obviously if so many managers out there are NOT handling these situations well, they need a little kick in the behind. Maybe they're just too stressed and aren't actually thinking about the problem. Maybe this book will help give them that extra insight they need into using a good solution.
One thing that bothers me is that the book makes it seem that every problem CAN be solved by following these few easy steps. There's a small FAQ in the back that says in essence "Oh yeah, sometimes this fails and you'll have to demote or fire the person." It would have been more helpful if in each section there were the regular tips, but also "drastic steps" and then "when to give up". I suppose they want to be positive - but if they give you only a few things to try, and they aren't working, it would be good to have a progression of what to do next. To keep trying those same things becomes an exercise in futility and frustration. In fact, it's sort of funny, he says at one point that, if these tips don't work, go buy my next book to learn what to do then :)
Still, it's a good basic primer for the new manager of how to handle a variety of situations. I definitely have worked in many situations where managers did NOT know these things and the environment suffered because of it. If you feel like you already know these things, borrow the book at the library and skim through - you might pick up a tip or two. If you're a new manager, then I would suggest buying this. It's the sort of book that you read in the bathroom, going just over a single chapter, and focussing on how to handle that one specific issue. You're probably going to run into all of these issues over time, if you stay on a managerial path.
Why Employees Don't Do What They're Supposed To Do and What To Do About It.......2005-09-03
This is a well written, easy to read, common sense guide for managers and supervisors of all levels of experience. You don't have to be an MBA to understand and use the information provided.
Good Stuff.......2005-08-30
This is a basic book for all new managers. It tell you about all the things they don't teach you in school and gives you concrete action plans to take away the negative impact of the problem. The key areas are ranked as to their occurrence in the management environment. It is a quick read and an even faster process of applying the essentials. Great Book! I am recommending it to my students.
Average customer rating:
- Motivate Young Employees
- A 'must' for any member of the 'next generation employer'
- A 'must' for any member of the 'next generation employer'
- If you employ them and want to retain them...Read this Book!
- Much-Needed Book, Right on Target
|
Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line
Eric Chester
Manufacturer: Kaplan Business
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ASIN: 1419504584
Release Date: 2005-05-01 |
Book Description
""Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" —Rhoda Olsen, President, Great Clips, Inc.
Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into a
Powerhouse of Performers and Innovators
According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year! Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America.
In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.
Customer Reviews:
Motivate Young Employees.......2005-12-19
I was often puzzled by employees in their early 20s. They brought different values, expectations and skills to the workplace. My job was to teach them the service ethic, to keep them long enough to get the benefit of my training efforts and keep them motivated to put in a good day's work.
This book addresses those issues. Any employer today needs to inform themselves on how to deal with this age group.
A 'must' for any member of the 'next generation employer'.......2005-10-11
Eric Chester's Getting Them To Give A Damn: How To Get Your Front Line To Care About Your Bottom Line provides an excellent key to turning uncaring employees into performers and innovators. The latest generation shares a new set of values and won't blindly conform to company policy - but they can be motivated, and 'Generation Y expect' author Eric Chester shows how. From recruiting the best new employees to using different types of training to make them loyal, this is a 'must' for any member of the 'next generation employer'.
A 'must' for any member of the 'next generation employer'.......2005-10-11
Eric Chester's Getting Them To Give A Damn: How To Get Your Front Line To Care About Your Bottom Line provides an excellent key to turning uncaring employees into performers and innovators. The latest generation shares a new set of values and won't blindly conform to company policy - but they can be motivated, and 'Generation Y expect' author Eric Chester shows how. From recruiting the best new employees to using different types of training to make them loyal, this is a 'must' for any member of the 'next generation employer'.
If you employ them and want to retain them...Read this Book!.......2005-08-17
If you employ a team or are looking to employ (and retain) a team that includes anyone in the 15 to 25 age bracket, this book is an absolute MUST READ.
Several very good examples of what other successful operators are doing and plenty of food for thought that can lead to real application in your business.
A great investment and a very good read!
Much-Needed Book, Right on Target.......2005-05-03
If you are a business owner employing people between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are a manager or supervisor in any kind of company where you are responsible for employees between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are the confused parent of one or more children between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are an educator of students between the ages of 16 and 24, buy, read, absorb, and apply this book. Are we communicating here?
OK, your first reaction is the profanity in the book title. Live with it! You will find the word a few places in the text, but it's there to make a point. Yes, the writing is punchy, direct, and pushes the envelope of your thinking. However, so do the attitudes and behavior of your young people. We older folks (let's say that term refers to all us gray beards over 35) need to wake up and smell the differences between today's young workers and their counterparts in previous generations. They are different, and must be managed differently. Learn how and succeed. Ignore the lessons of this book and continue to pour profits down the drain by recruiting, training, recruiting, training, recruiting, training, ad nauseum.
Eric Chester is respected as the leading authority on this age group, assuming that anyone can be an expert on kidployees. As a consultant and author in the workforce field, I'm very comfortable telling you that the man is right-on in his writing as he is in his speaking. He'll grab you at the beginning of the book and hold your attention with anecdotes (some from his own life) and lessons learned. In page after page, Chester presents knowledge, insight, techniques, and advice that-if heeded-can substantially strengthen a manager's effectiveness.
In the first of five well-organized sections of the book, you'll gain valuable perspectives about the 16-24 year olds (Generation Why), noting how and why they're different...and how the difference can be a powerful asset for your company. Subsequent sections address how to attract, keep, and connect with this important employee group. The last section offers important insight into some employers who get it right...why and how. An index supplements the text, enabling you to go back to particular sections for refresher readings.
You will be amazed at how much the author has packed into this comfortably-sized book.
After you're finished with your first reading, you'll probably be inspired to buy copies for other managers in your organization. Wait. I take that back. That inspiration will come to you before you've finished with the book. It hit me somewhere about half through the pages.
Warning: if your competitor uses this book and you do not, you are in big trouble!
Average customer rating:
- Excellent guide!
- What They Forgot To Tell You When They Made You A Manager
- Coaching & Mentoring for Dummies
- Coaching & Mentoring for Dummies
|
Coaching and Mentoring for Dummies
Marty Brounstein
Manufacturer: For Dummies
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Binding: Paperback
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Crisp: Mentoring, Third Edition: How to Develop Successful Mentor Behaviors (Crisp 50-Minute Book)
ASIN: 0764552236 |
Book Description
If you want to create a lean, mean, working machine in today’s environment you need a game plan for building employee morale and commitment. By coaching and mentoring your work force—instead of implementing staid traditional management techniques—you’ll start to see tremendous results.
Regardless of where you find yourself on the corporate ladder and what level of authority you carry, what you and other managers share in common is the responsibility for the performance of others. Coaching and Mentoring For Dummies can open your eyes to this innovative way of managing and show you the best way to get the most out of those who work for you.
Coaching and Mentoring For Dummies provides the foundation for understanding what business coaching is all about, and helps you gain or improve the coaching skills that drive employee performance and commitment. These skills, which serve as the main topics of this book, involve: getting employees to deliver the results you need; guiding employees to think and do for themselves; motivating employees to take on responsibility and perform effectively; and growing employee capabilities that lead to career development and success
You’ll also discover how to:
- Use questions rather than commands
- Be a delegator, not a doer
- Complete performance reviews without anxiety
- Grow your employees’ talents
- Increase productivity and decrease turnover
With Coaching and Mentoring For Dummies as your guide, you can start to put these techniques and tools to work for you and inspire your employees in ways you never imagined. From tried-and-true worksheets to tools that you can tailor to you own situation, this friendly guide helps you call all the right plays with regards to your employees. Forget about micromanaging! When you become a coach, you’ll be surprised by the tasks your group can perform.The fun and easy guide to today's hottest trends in management training, Coaching and Mentoring For Dummies shows managers how to take advantage of these state-of-the-art management tools -- without spending hundreds of dollars on training seminars! This book features
- Guidance on being a coach rather than a doer" and giving feedback in a positive way
- Advice on motivating, grooming, and growing employees
- Tips on tackling diversity issues, performance reviews, and other challenges
Put these techniques and tools to work and inspire your employees in ways you never imagined. Forget about micromanaging! When you become a coach, you'll be surprised by the tasks your group can perform.
Customer Reviews:
Excellent guide!.......2003-01-09
Probably the best, easy-to-read book regarding coaching and mentoring for self-taught, busy managers.
What They Forgot To Tell You When They Made You A Manager.......2001-05-24
First, let me disclose that I am a client of the author. So perhaps I should be upset with Mr. Brounstein for putting out a book that has the same information I paid him thousands of dollars to teach me. Buy the book.
Remember the first time you dealt with a difficult employee - the knot in your stomach as you called them into your office. Learn about giving constructive feedback instead of criticism, and you may just turn a problem employee into a model employee - it happened to me. The knot may not go away completely, but with this technique it will definitely be more manageable. Buy the book.
Work smarter not harder. Learn about Results-based Performance Management, and get results, not just busy employees. Teach your employees to manage themselves by holding them accountable for results, not just activities that you give them to do. Buy the book.
Learn about coaching techniques such as Tutoring With Questions that will get your employees to start answering their own questions - and getting the right answers. Buy the book.
About a year ago I suddenly found myself in charge of 100 employees that had been thrown together from different cultures as the result of mergers and corporate realignment. Through the techniques I learned from Marty that are revealed in this book, I have been able to build an effective team of managers who in turn have helped me turn the organization around. A year ago, we were missing committed deadlines one after another. Now, we consistently meet and often beat our commitments. I often refer to my copy of the book for a refresher on Marty's techniques and regularly refer my managers to the book when they run into difficult situations. Buy the book.
Just in case I forgot to mention it: Buy the book.
Coaching & Mentoring for Dummies.......2000-07-08
This would be an informational book for people who are coaching or mentoring others. There are lots of helpful tips on how to get others to work for you, not against you. These tips can be helpful when you want people to try their best.
Coaching & Mentoring for Dummies.......2000-07-07
This is a great "how to" book. It has plenty of "laundry lists" that all coaches must keep in mind at all times. It is one of the most comprehensive coaching books that I've seen for a long time. This "on my desk" book is guarranted to have plenty of high-liteing and dog-ears within a short period of time. This is a must for new or seasoned coaches and coaches-of-coaches.
Average customer rating:
- A book of lists
- Simple steps to coaching
- Good way to get started
- Excellent Resource
- Almost an exact copy of another book
|
The Coaching Starter Kit: Everything You Need to Launch and Expand Your Coaching Practice
CoachVille , and
Coachville.com
Manufacturer: W. W. Norton & Company
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The Life Coaching Handbook
ASIN: 0393704114 |
Book Description
Tools, forms, and practical advice to run your coaching business. From initial client interviews to billing and marketing strategies, this book is one-stop shopping for any coach. Taken from CoachVille.com's extensive library of coaching resources, this invaluable book gives you everything for your coaching practice. Sections include the business of coaching, client intake and follow up, and workshop planning.
Customer Reviews:
A book of lists.......2007-10-11
I was not impressed with this book. It's a book of lists, and checklists, not a narrative, descriptive guide to how to coach. It has a bunch of forms, which are great if you're just launching your practice, but to really learn the craft, this is not the book to teach that. It's "oversell" to say that it's "everything you need to launch" or even expand your practice. This book disappointed me greatly.
Simple steps to coaching.......2007-07-12
This book is easy to read and is laid out in easy steps to follow to begin a life coaching practice.
Good way to get started.......2007-02-15
I asked an experienced coach to review the content to see if it was worth keeping and she agreed. She checked specific chapters I should read, forms to use, etc.
It has provided the start that I need before I meet my first client.
Excellent Resource.......2007-01-21
This book have almost every form imaginable. It has greatly facilitated the adminstirative end of my pracatice. Highly recommended. I would have liked more concrete how to build your practice information.
Almost an exact copy of another book.......2006-06-30
I ordered this book along with Essential Coaching Tools. They are almost exact duplicates. I AM VERY DISAPPOINTED. There are some differences so I will keep both to use in my future practice.
Average customer rating:
- Total Productive Maintenance Small Groups Taken to the Next Level
- Dalai Lama's foreword
|
Results from the Heart: How Mini-Company Management Captures Everyone's Talents and Helps Them Find Meaning and Purpose at Work
Kiyoshi Suzaki , and
His Holiness the Dalai Lama
Manufacturer: Free Press
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Binding: Hardcover
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ASIN: 0743215508
Release Date: 2002-01-01 |
Amazon.com
As proposed by Kiyoshi Suzaki, a "mini-company" is a new kind of internal structure within a larger business, managed like an individual but interconnected corporation and designed for both personal and organizational advancement. Suzaki, a worldwide manufacturing consultant and author of several previous books, fully defines the concept in Results from the Heart and shows how it can have positive impacts on employees and ultimately contribute to their success and their company's. The purpose, as he sees it, is to "go beyond just doing our work routinely. We need a fresh and lively new paradigm to continuously find purpose in what we do." This is achieved with his model, Suzaki argues, because it allows workers on all levels to make meaningful contributions in the areas over which they have responsibility. He explains how those in any department can create and operate one of these entities, from developing its mission and orchestrating its implementation to summarizing its progress and acknowledging its contributions. The idea may not appeal to everyone, but Suzaki contends it has already proven effective and he provides enough detail here for anyone interested in giving it a try. --Howard Rothman
Book Description
Results from the Heart introduces a new and helpful approach to improving job performance, improving job satisfaction, and helping organizations better respond to the rapid changes that are an inherent part of today's business environment. Mr. Suzaki recognizes that a motivated and engaged workforce should be part of any strategy to obtain and maintain competitive advantage.
--Carl Stern, CEO,
The Boston Consulting Group
Since the publication of Frederick Taylor's The Principles of Scientific Management, managers have relied on logic to compel action. Now Kiyoshi Suzaki, one of the world's leading experts on enlarging the talents, self-esteem, and growth of the individual employee, argues that logic alone cannot move people to act. Productivity problems are inextricably linked to self-esteem, he argues, and worst of all to a prodigious waste of individual talent. But each solution is personal, Suzaki concludes, and found only within ourselves.
"To find meaning and purpose at work we must use our brain," Suzaki says, "but listen to our heart." In Zenlike fashion he proposes that each of us ask ourselves a series of questions to determine the degree to which our brain is engaged with our heart. The framework around which this selfquestioning takes place is a groundbreaking concept that Suzaki calls "the mini-company." The author demonstrates how, within the larger workplace, each job is endowed with an almost spiritual meaning when each person -- at every level -- becomes president of his or her own area of responsibility. With simple diagrams, Suzaki shows how your boss becomes your banker or venture capitalist and your peers become your immediate suppliers or customers. The results are nothing short of astonishing. In Results from the Heart, Suzaki describes thousands of mini-companies he has "founded" during his worldwide consulting assignments. In most cases in which unhappy employees had previously "followed instructions like robots," there have been spectacular increases in both morale and productivity. If it is true that work is a journey, this manifesto for a more humane definition of the way we work is the roadmap.
Customer Reviews:
Total Productive Maintenance Small Groups Taken to the Next Level.......2007-05-21
I was exposed to Total Productive Maintenance (TPM) throughout the late nineties, therefore the concept of small groups (inherent to the way TPM works) was familiar to me. In "Results from the Heart", Kiyoshi Suzaki, an author of many titles on the famous Japanese manufacturing framework, introduces the concept of Mini-Companies as an extension of the concept of Small Groups.
The tools and components he presents for the internal functioning of Mini-Companies and their interaction with other Mini-Companies across the organization give new life to the concept. This is the true value of the book.
As for the connection of the TPM concepts to finding meaning and purpose at work, the book seems a bit of a stretch, barely touching on the topic. If you really want to read about this, I recommend you try Z.B.A.: Zen of Business Administration - How Zen Practice Can Transform Your Work And Your Life.
Dalai Lama's foreword .......2004-10-24
Taken from the Dalai Lama's foreword:
"I believe we have both the ability and the means to solve our problems and improve our world. Perhaps, the most important factors that inhibit us are short-sightedness, narrow-mindedness, and selfishness. Yet, to look after yourself is not wrong. Without a strong sense of self, we cannot develop self-confidence, determination, and will power.
But we must be careful, for there is also a narrow minded selfishness that can lead to self-destruction. To counter that we have to realize that in reality our own interest is closely linked to the interests of others and the benefit, happiness, and interests of others are our own."
The idea of mini-company is as simple as that! But there may be a deep gap between spirituality and business... I wonder.
Average customer rating:
- Useful, but you have to know you need it
- Not for me
- Intelligently Listen To Your Own and The Emotions Of Others
- Glib
- Great How-To on a Difficult Subject
|
Emotional Intelligence at Work
Hendrie Weisinger Ph.D.
Manufacturer: Jossey-Bass
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Similar Items:
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The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership
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Lifescripts: What to Say to Get What You Want in Life's Toughest Situations
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How to Use Power Phrases to Say What You Mean, Mean What You Say, & Get What You Want
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Raising Your Emotional Intelligence: A Practical Guide
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The Emotional Intelligence Quick Book
ASIN: 0787951986 |
Book Description
Access an Untapped Source of Success
At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical!
--Rita McGlone, assistant director of executive education, The Wharton School of Business
Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.
Customer Reviews:
Useful, but you have to know you need it.......2006-08-18
I feel that this is a terrific book on a very hard subject. A mentor of mine recently told me that it's the "soft" skills that are the "hardest" to learn. This is a great book on the hard soft skill of emotional intelligence.
When reading the negative reviews I am reminded on my inital reaction to this book. I originally felt that this was all common sense and why should I waste my time on it. That was the key to my problem, it is crucial to understand that we all need to develop our EQ along side our IQ. After all, IQ gets you hired, EQ gets you promoted.
Read it, but not without admitting you need it.
Not for me.......2006-02-05
Emotional Intelligence at Work has allot of information that can be used if a person wants to relate experiences in which this book is full of examples. Much of the information I found was psychobabble. Hendrie analyzed experiences and provided handfuls of ways to respond and act. If you want to learn how to act this is your book, if you want to learn how to grow, well, a hand full of examples and psychobabble I'm afraid will not be very helpful. Their is so much info. or analyzed experience to keep track of when its really just part of the natural experience, reading about it doesn't help, only experiencing it does. People need to learn to think for them selves rather then take instructions on how to act in certain situations. The office place didn't work for me, what about people that work in other environments and deal with far different issues then what those in the office do. I found it hard to relate it to working in my every day life. I believe this book could be useful for people that are looking for a solution to try that pertains to specific circumstances they are involved in, then you can read through the book and at some point come across it. This book exercises the intellectual part of the brain, I don't think it's the authors intention for people to memorize a hundred examples then apply them when needed, nor it being a reference book. Nonetheless. pick up a used copy and find out for your self. What may not be helpful to me, can be helpful to you.
Intelligently Listen To Your Own and The Emotions Of Others.......2002-02-12
Emotional Intelligence at Work is an excellent book that teaches people to learn how to take step back, take a deep breath, listen to yourself and listen to others. Techniques to difuse volatile situations between you and your work colleagues. Turn an aggressive confontation into a useful fact gathering session to get to the real source of the problem. Do you know what words to use and sentence structure to apply in order to be direct without attacking or creating a threatning situation with your counterpart? Do you want people to listen to you when you talk? All of these fantastic techniques are found here.
One has to really concentrate and use these techniques daily in order for them to work. I was actually surprised to see the majority of them work "live in action". This text should be mandatory from grade school to the university level.
The author Ph.D. Hendrie Weisinger is a psychologist who uses many different work place examples from his numerous seminars. In many of these situations it is possible for people to see themselves in the characters and the situations that are being portrayed. It is an excellent book for anybody.
Glib.......2001-10-15
Glib, superficial, skinerian: A waste of time.
Great How-To on a Difficult Subject.......2000-06-14
The attention to "emotional intelligence" started with Daniel Goleman's book "Emotional Intelligence" published in 1995. Although an excellent book, this Weisinger book is a better guide to how to USE emotional intelligence. It is full of practical exercises and real world examples. I have used it when I teach the subject and would recommend it if you really want to change and learn new responses when the going gets tough, not just think about it. Best wishes to all who are trying to develop these difficult skills. It ain't easy, but this book makes it easier. A good guide.
Average customer rating:
- Written Specifically for Self-Employed Contractors
- Contractor
- Smart Business for Contractors
- Great Contractor Trade Book
- very helpful
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Smart Business for Contractors: A Guide to Money and the Law (For Pros, By Pros)
Jim Kramon
Manufacturer: Taunton
ProductGroup: Book
Binding: Paperback
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Running a Successful Construction Company (For Pros by Pros)
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Markup & Profit: A Contractor's Guide
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Handbook of Construction Contracting: Estimating, Bidding, Scheduling, Vol. 2
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Building a Successful Construction Company
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How to Succeed With Your Own Construction Business
ASIN: 1561584118
Release Date: 2001-04-15 |
Book Description
Aimed at single contractors and small businesses, Smart Business for Contractors gives readers reliable information on bidding and pricing and offers field-tested ways to handle legal matters that arise during this process. It includes chapters on incorporation, taxes, insurance, disability, and retirement.
Customer Reviews:
Written Specifically for Self-Employed Contractors.......2007-09-21
This book covers everything you need to know as a self-employed contractor through hiring your first employee.
The straightforward language of this book explains the business side of being a professional tradesperson, and shows the benefits of doing things properly. It is backed by many examples of what has worked and not worked for others.
The book also shows how to plan for your retirement and balance your business and personal life.
Whether you are just thinking about going out on your own, or you've been running things by the seat of your pants, this book will help.
Contractor .......2007-02-04
For beginners only. Written as if you don't know anything about the business, so if you don't then buy it. It will not open your eyes to anything new if you're in the business.
Smart Business for Contractors.......2007-01-16
Good solid information on the accounting, legal and business details of a construction company.
Great Contractor Trade Book.......2006-11-15
I am starting an electrical contracting business and needed help with the office/legal side of the business. I read 4 books on starting a business. This book was the most practical and relavent for me as it was written specifically for the contractor trades. This book provides a good overview of the business details that are required for a business to operate and succeed. It contains very practical examples of what to do to before you start your company and as you run your company. Buy this book first and you may not want any others. Good job with this book Jim.
very helpful.......2006-11-05
i am starting a contracting business in the near future and i found this book to be very readable and full of good info.i would highly recomend it!!!
Average customer rating:
- Can't Find/Train/Keep Good Employees?
- Instant Team Building
- Building great teams ... starts here
- Read any of Brad Sugars instead of RICH DAD AND YOU
- Team ... The secret to success.
|
Instant Team Building (Instant Success)
Bradley J Sugars , and
Brad Sugars
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Paperback
Workplace
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Similar Items:
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Instant Systems (Instant Success)
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The Business Coach (Instant Success) (Instant Success)
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Instant Cashflow (Instant Success)
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Instant Sales (Instant Success)
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Instant Advertising (Instant Success)
ASIN: 007146669X |
Book Description
Say good-bye to clock watchers and hello to your dream team!
Self-made multimillionaire and entrepreneurial expert Brad Sugars explains all the elements that contribute to a great team, and walks you through the process of finding and assembling a team of motivated, compatible employees who will help you take your business to new heights of productivity, profitability, and fun. Learn how to:
- Master the six keys to a winning team
- Conduct interviews that tell you what you really need to know
- Create an environment that encourages passion, collaboration, and personal initiative
- Promote communication and idea development between team members
Get real results right now when you discover all that Instant Success has to offer!
Instant Advertising * Instant Cashflow * Instant Leads * Instant Profit * Instant Promotions * Instant Referrals * Instant Repeat Business * Instant Sales * Instant Systems * The Business Coach * The Real Estate Coach * Successful Franchising * Billionaire in Training
Customer Reviews:
Can't Find/Train/Keep Good Employees?.......2007-06-12
If you want to regain the sanity you've lost by repeating the same hiring mistakes over & over again, read this book! Brad Sugars points out that if you want a different result, you have to do something differently. Learn about various personality types and where they fit best in your organization. (Maybe you have some good people in the wrong places!) Walk through the 6 Keys to a Winning Team and lay the groundwork BEFORE you hire the next employee and set them up to fail! Speaking of hiring, be sure to check out the Action 4-hour hiring format. Use the input and leverage of your existing Team Members to help select the right candidates and get them started off on the right foot.
Instant Team Building.......2007-05-07
Great book for those building a team or making your current team stronger. I highly recommend it.
Building great teams ... starts here.......2007-03-13
This is an excellent work by Brad Sugars. Brad does a great job of making a difficult subject easy to understand. Since team building is a critical for all small and medium sized businesses, this is a must read for business owners. It is full of practical advise about "how to" build your team.
Great value for the price!!!
Read any of Brad Sugars instead of RICH DAD AND YOU.......2006-12-30
will learn something. This is the best in the series, but there is knownledge in all of them.
Team ... The secret to success........2006-07-01
Brad Sugars does an excellent job of showing the independent how to find a successful team. In todays business world, team is one of the biggest challenges facing company expansion. Brad introduces great methods designed to help COE's and business owners refine their selection methods. His direct method of presentation is refreshing and informative. I recommend this read to anyone trying to find the right mix in their business, especially in todays world shorthanded staffing and endless dollars spent on hiring the wrong person.
Jim
Average customer rating:
- Enlightening and helpful
- Do it yourself guide!
|
Small Business: An Entrepreneur's Business Plan
J. D. Ryan , and
Gail Hiduke
Manufacturer: South-Western College Pub
ProductGroup: Book
Binding: Paperback
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All Titles
| Qualifying Textbooks - Fall 2007
| Stores
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Business & Investing
| Qualifying Textbooks - Fall 2007
| Stores
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Similar Items:
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BizPlanBuilder Express: A Guide to Creating a Business Plan (with BizPlanBuilder® CD-ROM)
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Small Business Management: An Entrepreneur's Guidebook
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Leadership Communication
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Essentials of Marketing, Second Edition
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Total Quality: Management, Organization and Strategy
ASIN: 0324233434 |
Book Description
Starting your own business begins today! SMALL BUSINESS: AN ENTREPRENEUR'S BUSINESS PLAN shows you how to identify opportunities and target customers through a practical step-by-step approach. By the time you're done with class, you'll have an excellent business plan in place so you can hit the ground running after graduation. And with powerful study tools built right in, this textbook will help you succeed in class as well.
Customer Reviews:
Enlightening and helpful.......2007-04-27
This is an enlightening book that provides a road map to success in a small business. The book gives, step-by-step, a comprehensive guideline of a business start-up process, identifying target customers, promoting the business, doing the cash flow forecasts, budgeting and other important issues. I found the information to be very practical and provides critical advice to help entrepreneurs avoid costly errors.
The book is well written in an easy to follow and understand format. The experienced entrepreneur as well as the beginner will find the book useful, helpful and handy as it provides real life advice that will help your business to stay afloat and thrive.
Do it yourself guide!.......2003-12-25
Entreprenuer's Business Plan provides a chapter by chapter guide to researching and developing your own business plan. Wnether your starting out, growing or looking to buy an existing business or franchise, this book will help you assemble the plan you need.
Includes internet resources for information; guidance on legal issues; assembling a winning team and other critical elements to a business plan.
Average customer rating:
- Great book
- Superb resource book
- First things first - terminal performance objectives, audience analysis
- I like it!
- Games Trainers Play
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Games Trainers Play (McGraw-Hill Training Series)
Edward E. Scannell , and
John W. Newstrom
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Paperback
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Similar Items:
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Even More Games Trainers Play
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More Games Trainers Play
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Still More Games Trainers Play
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The Big Book of Humorous Training Games (Big Book of Business Games Series)
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The Big Book of Presentation Games: Wake-Em-Up Tricks, Icebreakers, and Other Fun Stuff
ASIN: 0070464081 |
Book Description
Get any training session off the ground fastor jumpstart one whenever it lagswith the more than 400 proven activities in the bestselling Games Trainers Play series. Their names may range from ``Tombstone Planning'' to ``The `Nobel' Prize Winner,'' but these brilliant offbeat, unexpected, disarming, fully reproducible games have one serious mission: to coax even the most reluctant groups to talk, laugh, think, and work together. Page after page of fun, easy-to-plant tearout exercises help you: break the ice and get particpants acquainted; shake up outworn habits and perceptions; challenge with thought-provoking brainteasers; test learning and retention; develop communication and listening skills; bring out and involve particpant-leaders; win back lethargic, distracted, low-energy groups; encourage creative problem-solving; boost or reinforce a group's self-image; forge cohesive work teams that value group effort; facilitate transfer of training to the job.
Customer Reviews:
Great book.......2007-06-20
If you conduct training sessions, this series of books is awesome. Lots of ideas that can be implemented in numerous ways. Buy the whole series.
Superb resource book.......2007-05-03
I had this series of books before - loaned them out at work and never got them back (go figure!). Happy to have found them again here.
First things first - terminal performance objectives, audience analysis.......2006-05-02
....
This book can be very helpful if you've done your homework about the performance needs and the audience first.
IF YOU
Identify what specific on the job performance needs exist for the audience; and whether and how to address those needs through a training session, and
Identify the characteristics of the audience so you know what appeals to them in a training session,
THEN
Select games from this book if they are appropriate to the terminal (on the job) performance objectives and audience analysis.
This book won't do that for you.
Nor tell you how.
Nor even tell you whether.
pvitkus@wizdom.com
I like it!.......2001-03-09
So many training guides merely compile the same old activities that have been circulating forever. I was glad to see some really unique activities in here (even though it first came out twenty years ago!). I also found the trainer's introduction pertinent and helpful.
If you work in an international context, you'll be especially pleased. Many of the other game compilations have activities that are language (puns, play on words) or culture (trivia) based. This volume seems relatively free of such nonsense.
It's not the sexiest book you'll pick up. The format and design are simple, even stark. Nevertheless, for sheer fun for your buck, you'll have a hard time beating it.
Games Trainers Play.......2001-01-13
I was really looking forward to getting this book and was so disappointed when I got it. I don't see how anyone could rate it at 5 stars. It was dry and boring. There are better books out there than this one. I even met Ed Scannell last year in Austin. I'm just gled that he is not as boring as the book.
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