Book Description
WAKE UP AND SMELL THE SUCCESS!
You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.
The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the “partners”-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to
- Reach out to entire communities
- Listen to individual workers and consumers
- Seize growth opportunities in every market
- Custom-design a truly satisfying experience that benefits everyone involved
Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.
For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.
Customer Reviews:
"We are in the people business selling coffee.".......2007-10-22
In 1971, an idea formulated in Seattle, Washington to create European-styled coffee-houses has blossomed into a cultural (and ever increasingly) global phenomenon. Starbucks Coffee is one of our most respected and successful companies. Stores are found in thirty-seven countries, and five new stores open every day. Starbucks has thirty-five million customer visits per week, along with eighteen visits a month per customer. According to Mr. Howard Schultz, Chairman of the Board, "We are not in the coffee business serving people, we are in the people business serving coffee."
Dr. Joseph Michelli, an organizational psychologist, founder of Lessons for Success, and talk show host in Colorado, has written a book that concisely analyzes the unique customer and employee/partner-focus of Starbucks Corporation. He observed that there were two levels at Starbucks that distinguished them from other companies: 1) A very unique corporate culture, and 2) The values of that culture are passed down to their partners (employees are called "partners" at Starbucks).
Dr. Michelli has determined that five factors form the foundation to the success of Starbucks:
1. Make It Your Own: At Starbucks, partners are encouraged to welcome customers and learn their names.
2. Everything Matters: A consistent image and character are found in every store. "Retail is detail."
3. Surprised And Delighted: Partners go the extra mile to offer superior customer service.
4. Embrace Resistance: "When presented with negative feedback by a customer, recognize you may have an opportunity to actually strengthen that relationship."
5. Leave Your Mark: Environmental leadership, social responsibility, and health-care benefits for part-time partners.
During his eighteen months on this project, the author provided examples from Starbucks partners, managers, and customers. For me, two customer testimonies stood out:
One woman met her future husband at Starbucks. The staff from her local store attended the wedding, and donated coffee. When her husband died tragically a year later of cancer, the same staff members were at the funeral.
Another customer was having a bad day, and forgot her wallet when she went to pay for her coffee. The barista said, "Don't worry. You can pay me tomorrow."
Dr. Michelli does an excellent job to explain the secrets to the success of Starbucks, and how other companies can emulate their methods. He concisely summarizes key components, and provides significant quotes from a variety of sources. The next time that you visit your local Starbucks, you can impress one of the partners with the following: "Your busiest store is in Tokyo. You buy 4% of the world's coffee. Today, you opened five new stores."
All fluff no substance.......2007-10-05
This is a charming book and I've learned a lot about Starbucks by reading it. However, it was all fluff and no real substance and it came across as a PR piece for Starbucks.
If you're expecting a book that will give you some insight as to how to replicate the "Starbucks experience", you won't find that here. In truth, I read 1/2 to 3/4 of this book and gave up on it. After a while, it became tiresome to read anecdote after anecdote without any real substance behind it.
Highly Recommended Reading.......2007-10-03
Why has Starbuck's seen such phenomenal success and growth in a highly competitive niche? How have they becoming synonymous with coffee the way Kleenex is to tissue?
Michelli makes the case that it's partly consistent quality coffee, but much more so the whole "experience" consumers can expect at any Starbucks.
The author breaks down what makes up the Starbucks Experience into:
1) MAKE IT YOUR OWN
2) EVERYTHING MATTERS
3) SURPRISE AND DELIGHT
4) EMBRACE RESISTANCE
5) LEAVE YOUR MARK
He fills the book with stories that demonstrate the points made which makes it very readable. I did find the distinction between items 1-3 above a little vague and that many of the examples could easily have fit into one of the other categories he created.
I would be fascinated to hear more about how Starbuck's screens to get employees that give service well beyond the norm.
If your vocation involves any level of customer service this is for you and great to share with your friends, employees and business partners.
starbucks is special because it is personal.......2007-09-20
this book shows why starbucks is special. At first blush, it is so glowing in its praise that it seems like propaganda. But the sheer volume of anecdotes and the homely feel of many of them quickly sink in. One in particular sticks in my mind. A starbucks shop was hiring partners (employees) and decided to hire some local homeless people. The partners chipped in to buy them suitable clothes until they could earn enough to stand on their own. Now tell me, why can't other companies do this? good question.
Attention to Details.......2007-09-16
The Starbucks Experience provides an interesting insite as to keeping it simple and staying focused on details. From the fields to the customers, a total focus on details makes the Starbucks Experience a terrific guide on how to conduct business.
Book Description
Strategies and tools that guarantee big-ticket sales!
Neil Rackham's national bestseller SPIN Selling revolutionized high-end selling. Now, The SPIN Selling Fieldbook shows you how to actually put into practice the proven tools and techniques outlined in that cutting-edge guide. After a review of the SPIN method of selling, Neil Rackham zeroes in on the critical SPIN® questioning behaviors. He shows you how to apply the tools and techniques to your own selling situation, using practical, skill-building exercises incorporated into each chapter. Addressing the sales of services as well as capital goods, the Fieldbook provides you with a hands-on implementation guide for applying SPIN in a wide range of businesses from localized companies to large multinationals. Real-life case studies of sales forces at leading-edge companies such as Motorola, Johnson & Johnson, and AT&T help you explore additional techniques that go beyond the basics to boost sales with even the toughest customers and clients.
Customer Reviews:
The Ultimate Step-by-Step Selling Guide.......2007-06-25
I speak around the world on lead generation and marketing strategy. Neil did an outstanding job crafting "The SPIN Selling Fieldbook" to give you a roadmap on how to master complex sales strategy.
There is no other resource I can think of where you can "easily perfect" your approach and positioning sales strategy.
Neil gives you step-by-step plan that anyone can follow in their quest to excel at marketing their products or services.
The SPIN Selling Fieldbook gives you valuable "hands on" tools. I recommend the "SPIN Selling Fieldbook."
It is an invaluable resource that any salesperson or sales executive should have in their personal library.
Joe Heller, Trust Cycle Selling
Better than the standard Spin Selling Book.......2007-06-09
This field book is better than the original book was. If you are going to buy just one of the two you should probably just buy the field book. It allows you to apply the ideas very quickly.
Practice makes perfect........2006-11-14
Usually is not enough to read a book to have the knowledge, you need to practice, and that is what this book helps to, giving you ideas on how to put SPIN method into practice.
Nice book, but too easy after reading SPIN Selling.......2006-08-09
I bought this book together with SPIN Selling. I read the Fieldbook after reading SPIN Selling. If you've already read SPIN Selling, this book is not going to tell you much new things.
If you would read the Fieldbook instead of SPIN Selling, then I think the Fieldbook is not thorough enough, at least if you compare it to SPIN Selling.
In general I think the audience of this book is perhaps college students, or clever highschool students, but not really experienced salespeople. Maybe that's also because of the cartoons every now and then which make the book look like it's meant for younger people.
What I expected when I bought both books was that the Fieldbook offerd some transcriptions of salescalls, and an explanation of why certain aspects are wrong and how this could be improved using SPIN Selling. This was not really the case, it was more like a simple summary of SPIN Selling. So not really the Fieldbook I expected.
Anyway, the book is not bad, but I would not recommend to buy both SPIN Selling and the Fieldbook together. Also, if you're a serious and experienced salesperson I would recommend SPIN Selling. If you're new to sales or if you're still in college, I would recommend the Fieldbook.
Indispensable part of the salesman's library.......2006-07-19
This book is a practical guide for implementing the principles learned in the original book about 'Spin selling', however it is not necessary to have read the other book to make good use of this one. I think the SPIN methodology is a most valuable contribution from Mr. Rackham to the field of large sales and this book gives sound help to implement it.
Book Description
Information and Solutions for Today's Telecommunications Systems
Regardless of your industry, you’ll find James Harry Green’s The Irwin Handbook of Telecommunications Management, Third Edition an authoritative how-to solutions manual for every telecommunications management question. Now comprehensively revised and updated, this classic resource provides hands-on techniques for understanding today's major technological changes -- and incorporating them into your organization's telecom strategy. Covering the entire spectrum of 21st century telecommunications, the Handbook makes it easy to locate, understand, and implement:
* Long-range planning, feasibility analysis, and forecasting
* The selection and management of telecom equipment and services, writing and evaluating responses to RFPs, managing long distance services, and more
* Management of a telecom facility -- including PBX and key telephone equipment, automatic call distributors, voice processing equipment, local area networks and Internets, wide area networks, convergence, and video and audio conferencing equipment
* Specific techniques for effective cost containment
* Telecommunications operations -- from fraud and disaster prevention to project management, quality control, security and more
Customer Reviews:
Catherine Harris - Great Book.......2004-09-13
The author does a great job at providing the information necessary for Teleocommunications Management. I'm a manager with SBC a large telco in St. Louis. The only item I see missing from this book as with other books is the importanace of the ability to manage management. As a telecom manager, I'm not very good at managing people or admitedly have much knowledge of telecom, but I'm great at managing my management which has allowed me to progress. This book needs to not only reflect the managerial concepts of technology, but of salesmanship and the real world scenerios I run into every day. I do however feel this is a great reference for general telecommunications information and would recommend people read it.
A great book of enterprise telecommunication system design.......2001-08-30
I think the book covers a complete discussion of every telecommunication facility development topic. The book starts from basic issues, such as selecting equipments and using them, to the cost analysis of develop the system. This makes the book comfortable for telco manager who never did business telecommunication system development before. I think this book is perfect for every telco manager. This book is, I think, also suitable for engineers and technicians to open and broaden the cost analysis of systems developed. I think the author is an expert in enterprise telecommunication system design and knows what he is doing.
As a courtesy, I attach the correct table of content...
Part 1: Principles of Telecommunications Management and Planning
Introduction to Telecommunications Management, The Telecommunications Act of 1996, Telecommunications Strategic Planning, Current and Long-Range Planning, Feasibility Analysis, Forecasting Telecommunications Services
Part 2: Selecting Telecommunications Services and Equipment
Developing Requirements and Specifications, Writing Requests for Proposals, Evaluating Responses to Requests for Proposals, Managing Long-Distance Services, Selecting Local Exchange Services, Managing Internet Services, Wiring Plans and Equipment Rooms
Part 3: Managing Telecommunications Facilities
Managing PBX and Key Telephone Equipment, Managing Automatic Call Distributors, Managing Voice Processing Equipment, Managing Local Area Networks and Internets, Managing Wide Area Networks, Managing Video and Audio Conferencing Equipment, Managing Convergence
Part 4: Telecommunications Cost Control
Controlling Telecommunications Costs, Benchmarking Telecommunications Results, Contracting and Outsourcing, Sizing and Optimizing Voice Circuits, Optimizing Data Network Bandwidth
Part 5: Operations Planning and Execution
Developing a Telecommunications Operations Plan, Disaster Prevention and Recovery, Cutover Planning and Management, Telecommunications Project Management, Resale of Telecommunications Services, Controlling Telecommunications Quality, Managing Telecommunications Security, Preventing Toll Fraud, Network Maintenance and Testing, Network Management Systems
Appendixes
Book Description
Designing the Customer-Centric Organization offers todayâs business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
Download Description
"Designing the Customer-Centric Organization offers today's business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
Customer Reviews:
Very useful in real time organization design.......2007-08-11
I've been using Jay Galbraith's principles in making organization designs for major clients with great effectiveness. This book is very practical.
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process .......2007-01-18
Es un libro excelente, me parece muy bueno el contenido, sin embargo lamento decirles que llego un poco maltratado, por lo que en lo subsecuente espero pongan mas cuidado en este aspecto
It's all in the first 25 pages!.......2007-01-14
I was very excited when I came across this particular book. This was exactly the right book - looking at the title - coming at the right moment for me. I could use it to help me work through a current problem!
Maybe my expectations were too high, but I dived into it with a passion. The introduction was insightful and right on target. This is terrific! Chapter 1; Surviving the Customer Revolution, was as good a review of this topic as I've read anywhere. It succeeded in defining what a customer centric organisation could look like and brought some real clarity to this part of the puzzle. If you've ever tried to explain the difference between a traditional product centric company and a customer centric one then you'll know what I mean.
Chapter 2 though, How Much Is Enough, was the beginning of the decline. The author attempts to define different levels of customer centricity necessary for your company and, for me, falls foul of too much detail and too much process - clearly reflective of the authors' obvious expertise and familiarity with organisational design. From there on it continued to be a struggle for me. The case studies were terrific and there was some real insight, but the solutions were too formulaic and linear to be of real value.
I came away from the book concerned that I'd missed something. I thought that customers would drive what level of customisation would be required in order to deliver value, and thereby improve business performance. Perhaps I was wrong!
Was I disappointed? Not at all. Worth reading even if the best is right up front!
COMPREHENSIVE, IN-DEPTH, THOUGHTFUL BOOK!.......2006-01-16
In contrast to product-centric, a customer-centric firm must be organized around the customer. This means going further than "customer focused" initiatives. This comprehensive, in-depth and thoughtful book begins by exploring the structures and philosophy involved in being customer-centric. Galbraith then details the different types of customer relationship strategies, following which he offers a guide to determining the level of customer-centricity (three levels are proposed) that would best serve the reader's company. The specific elements for achieving each of the three levels, from lightest to most intensive, are presented, along with guidelines for implementing actions ("solution strategy") required. Solution strategies vary by scale and scope, depending on the intensity of customer-centricity needed.
In all, the book delves into ways that organizations can design their strategy, structure, and processes to strengthen their position in the market and grow. Technology, with emphasis on its implementation and connectivity with customers, gets major attention. Much of the book presents engrossing cases (IBM, Proctor & Gamble, Nokia), which are extremely informative and provide a plethora of insights. This is an outstanding work in its content, organization of material, and style of writing. Very highly recommended.
Book Description
For classroom teachers at all levels, here is a unique collection of practical, proven-effective techniques and ready-to-use tools for managing classroom behavior and creating the positive environment that students and teachers need to promote learning.
Each classroom-tested strategy is presented in a simple-to-use format for quick reference that shows: What the technique or idea is, Why you need it, and How to make it work. Plus, the techniques are complemented by support ideas, time-saving reproducible forms, lively illustrations, and interesting, reproducible quote about teaching.
For easy to use, its all printed in a big, 8-1/2" x 11" lay-flat format for easy photocopying and its organized into 10 sections:
- PHILOSOPHY provides a philosophical framework for the strategies presented in the book, such as "The Three Cs of Teaching."
- KNOW YOU "CLIENTS" features activities and surveys, including "Icebreaker: Backpack Introductions" and the "student Survey," to help you learn about your students and their needs.
- HOME AND SCHOOL gives you support ideas and reproducible forms for improving the home school connection, such as "Newsletters" and "Parent Homework Letter."
- THE FIRST WEEK OF SCHOOL offers tops and ready-to-use tools for getting the school year off to a positive start, including "Classroom Rules Checklist" and "Classroom Welcome Sign."
- VOCABULARY presents effective techniques for modifying student behavior, such as "Grandmas Law," which motivates students with a payoff ("desert") for completing a task.
- TECHNIQUE, STRATEGIES, AND GOOD IDEAS is packed with easy-to-use ideas, including "Noise Level Control" and "One-Minute Correction," for solving discipline problems.
- TEACHING SKILLS provides practical procedures that enhance your teaching and decrease disruptive behavior, such as "Transition Time" to reduce the time spent between activities and a "Teacher Self-Assessment" to help you evaluate and improve your teaching techniques.
- GREAT "LITTLE GEMS" offers a variety of helpful discipline and teaching strategies. For example, "Token Economies" shows you how to use a pint system to reward good behavior.
- SURVIVAL SKILLS gives you invaluable ideas for conserving energy and relieving stress, such as "Crisis Management" and the "24-Hour Rule" for handling difficult situations.
- FORMS features time-saving, reproducible forms, including "Substitute Teacher Form," "Office Discipline Ticket," and "Student/Teacher/Parent Action Contract."
In short, One-Minute Discipline is a practical guide providing effective, easy-to-implement approaches to the many classroom management and discipline challenges that teaches face every day.
Customer Reviews:
Buy this Book!.......2006-08-07
I love this book. Every teacher should have one. College education teacher aught to use it for their student teachers, too. The reading is easy and the tips are quick and to the point. This is a very user friendly book. Buy it!
Pretty Good!.......2006-06-21
This is a great book for beginning teachers with little to no experience in the classroom. It gives you many ideas to push you in the right direction.
As a teacher who is going into my 5th year of teaching I was looking for something a little more in depth. I know my weaknesses and was familier with everything Mr. Bianco suggested. There were no real Ah ha moments while reading this book--I've heard it all before really. He gives you the basics, but if you are having specific issues beyond that, he just doesn't delve much deeper. I also found several things that were contradictory. He talks on one hand about making the punishment fit the crime, but on another page there are "disclipine cards" where a student randomly picks his punishment--like dusting the classroom!!! Very weird.
I will end this by saying that I do think this is a great book for beginning teachers, but having been in the classroom for several years, it didn't teach me anything I didn't already know!
ONE OF MY FAVORITES.......2004-10-24
One-Minute Discipline is one of my all-time favorite books on teaching, and I've read a lot of books about teaching! It is about so much more than discipline. The section on "teaching philosophy" is profound. There are fantastic support ideas, lists, tips, techniques, forms, surveys and quotes on discipline, motivation (both student and teacher)and teaching.
My favorite thing is that nothing is taken for granted. Bianco discusses the most fundamental aspects of "basic teacher behavior" - everything from developing the "laser stare" to the "I mean business face" to "voice control" (the teacher's voice volume, though he says plenty about student voice volume too).
I took notes on the whole book and came away with a plethora of creative ideas - alternative ways for students to ask for teacher assistance (written note, desk token, etc.); multiple problem-student behavior contract forms; great ideas on dealing with a variety of hostile situations (parents, student fights, etc.); and great reward ideas.
Bianco obviously has total respect for students of all types, and his approaches are eminently positive; in fact he provides a variety of methods for monitoring that your teacher behavior is positive. However the book is about staying in control, conserving your energy for the long haul, and keeping your motivation and enthusiasm high.
The book is also so easy-to-read, with so many visuals, that it's almost like reading a comic book. I put stickies throughout the whole book, and come back and leaf through it whenever I need inspiration or strategies to solve a knotty problem.
Book Description
An in-depth look at the strategies, capital structure, and fund raising techniques for emerging growth and middle-market companies.
Here is a comprehensive and practical guide to understanding and applying the basics of corporate finance to emerging growth and middle-market companies. Using empirical data and actual company cases to illustrate capital structures and financing approaches, the book provides a detailed discussion of the many funding instruments, from traditional bank loans and asset-based financing to different types of private equity and other creative solutions; the types of funding sources and their expected rates of returns; and typical deal terms.
Download Description
"An in-depth look at the strategies, capital structure, and fund raising techniques for emerging growth and middle-market companies.
Here is a comprehensive and practical guide to understanding and applying the basics of corporate finance to emerging growth and middle-market companies. Using empirical data and actual company cases to illustrate capital structures and financing approaches, the book provides a detailed discussion of the many funding instruments, from traditional bank loans and asset-based financing to different types of private equity and other creative solutions; the types of funding sources and their expected rates of returns; and typical deal terms."
Customer Reviews:
A Worthy Investment.......2007-08-31
I bought this book about a year and a half ago, and have been reminded of the wisdom of that purchase every time I pick it up again...a great ROI on that small investment!
Good Value For Time Invested in reading.......2006-12-29
If you're a startup or an entrepreneur...you have very little time and/or few sources of quality information.
This book gives you the big picture, it also gives you many details that are hard to get...it's the best investment you can make with your time.
Reads like a great novel for the Entrepreneur.......2006-10-05
If you are like me, you read a lot of books to help you become a better Entrepreneur, looking for those tasty morsels that give you ideas or methods to succeed in growing your business.
This books is one of the few of its kind that I could not put down. Each section was interesting and most were relevant. I am sick of reading about pure high tech and software only plays. This book is not only very educational, it is a reference manual that never leaves my desk. The Database of funding sources is invaluable.
Excellence in Grwoing companeis.......2006-04-13
Whether you are a start-up, growing a business or just interested in business reading, Kenneth H.Marks provides a clear insight into topics and issues required by any business person. Thought I understood finance until I read this book and located gaping holes in my understanding. Would recommend this book for any business course- it fills in the knowledge gaps that business schools leave.
This handbook should be on every entrepreneur's bookshelf.......2005-10-19
This book is truly incredible! As the co-owner of a full service commercial finance intermediary firm, we are always looking for valuable and concise resources to draw upon for in-depth information regarding the very vast world of corporate finance. This book is it. It doesn't matter if you are an entrepreneur, student, or financial professional, this book covers every aspect of corporate financing options. I have used the "Financing Source Directory" numerous times to locate finance companies based on area of expertise and required funding. Our job as financial intermediaries is to not only educate our clients based on the best source of financing according to their respective needs but to also have a vast database of finance professionals to call upon in order to successfully facilitate our clients funding requirements. The "Financing Source Directory" and the material in this book provide just that and more. The investment price for the book is worth the directory alone. If you're trying to locate funds for your company or if you would like to have a better understanding of how to finance a growing organization, go buy this book.
Book Description
Large Group Interventions are methods used to gather a whole system together to discuss and take action on the target agenda. That agenda varies from future plans, products, and services, to redesigning work, to discussion of troubling issues and problems. The Handbook of Large Group Methods takes the next step in demonstrating through a series of cases how Large Group Methods are currently being used to address twenty-first-century challenges in organizations and communities today, including:
- Working with widely dispersed organizations, and the problem of involvement and participation
- Working with organizations facing a serious business crisis
- Working with organizations in polarized and politicized environments
- Working in community settings with diverse interest groups
- Working at the global level and adapting these methods for cross-cultural use
- Embedding and sustaining new patterns of working together in organizations and communities
Customer Reviews:
The Handbook of Large Group Methods.......2007-09-12
Trust Alban and Bunker to use their social science prowess and rich professional experiences to create an eminently pragmatic handbook for leaders of systems change. To their credit, the entire construction of the book also employs the very principles espoused by the contributors: inclusion of stakeholders, engagement of multiple perspectives, search for common ground, transparency, and appreciation for diversity. After soliciting cases from around the world, the authors organized them into helpful categories of interventions around "six challenges for the 21st century" and added their views on the issues created by those challenges. These chapter inputs are perfect executive summaries for clients who are mired in these dilemmas daily and are looking for solutions and they will help introduce the large group engagement methods the consultant is offering. Also invaluable is the authors' matrix of each case that delineates the organizational sector, the situation addressed, and the methods used--truly makes the text handy.
Although the book stands on its own merits for the sophisticated organization consultant, reading their previous Large Group Interventions (Jossey Bass, 1997) would give the appropriate context for the creative adaptations of the original methods that their latest book so well describes. The Handbook has not only added new methods (Appreciative Inquiry Summit, World Café and AmericaSpeaks) but, more importantly, it describes combinations of traditional methods along with new twists which are thoroughly described. Appropriately, there is a greater reliance on engagement principles for a change process instead of previously prescribed recipes for events in their prior book.
The consultant contributors have been generous with details, for the most part, so that seasoned organization development consultants will feel comfortable employing these tested methods of engagement. On the other hand, there also could also be a warning sticker that reads: "Don't Try This Alone in your Ballroom!" because much of the success comes with years of experience working with diverse groups and learning what doesn't work. Partnering with such experts is the wisest way to dive into whole system change.
As a trainer of large group principles, I particularly appreciated the enhancement tools this handbook describes--Polarity Mapping (B. Johnson), Gestalt therapy, coaching theory, using professional actors for storytelling, graphic facilitation and more. I look forward to the 2017 iteration Bunker and Alban offer to keep us on our toes!
Elizabeth K. Olson
Preferred Futures, Inc.
Carlotta Tyler, OD Consultant and Executive Coach.......2007-03-18
This Handbook is a valuable, broad scope look at public and private sector systems currently engaged in change iniatitives around the world. Relatively free of jargon and untried theories, these field-tested case studies will appeal to a wide spectrum of readers from organization leaders and HR professionals to business school students. I came away with some important new ideas for my work and avoided a few pitfalls after reading the book.
An excellent combination of practice, theory and new ideas.......2007-02-03
Through the many cases presented, Barbara and Billie were able to present to the reader how the different Large Group Methods actually can be applied, and, specially, how they form part of a larger roadmap for systemic change. Interesting also how all cases have a reflections session, which is very usefull in giving actual or to-be practitioners concrete tips for implementation.
The combination of cases with theory about the methods and innovative ideas (for example, on the use of Technologies and Graphic facilitation)resulted in a superior learning experience and complements very well their first book ("Large Group Interventions: Engaging the Whole System for Rapid Change").
Last but not least, I was happy to note how there was a shift in attention from method to challenges that organizations or communities are facing - so a focus on impact and change. A book worth reading for those that are facing or will face large scale changes.
Substantive and Provocative.......2007-01-16
In the complex, interconnected, global environment that most organizations work in daily, it is no longer possible for a few people "at the top" of the organization to have all the knowledge, expertise, and perspective needed for its success. At NovaLearning, we have used large group methods with colleges and universities for about fifteen years. I have constantly seen how institutions become better -- more focused, more strategic, but also more humane -- as they incorporate ideas and insight from across the system into their operation. When Bunker and Alban's earlier book was published, I was delighted because it captured well the range of large group approaches that had developed by 1996. This new handbook goes much further.
These are substantive case studies exceptionally well framed by Bunker and Alban's insight and experience. The diverse case study authors are generous in sharing at a level of specificity that makes real learning from their experiences possible. Each chapter is organized around the presenting challenge, the context and methodology (and why chosen), a detailed description of what actually happened, and perhaps most importantly, a set of reflections and insights that give the reader the chance to share in the authors' learning. I also found valuable the examples of how the innovative use of communication technologies can provide new opportunities as well as sometimes create unexpected limitations. I strongly recommend The Handbook of Large Group Methods to consultants who use or want to use large group methods. Individual chapters will also be important and provocative for corporate, academic, social, and political leaders and change agents.
How These Methods Actually Work In Practice.......2007-01-08
The strength of this book lies in the fact that it not only provides methodologies and resources for creating change in organizations in the 21st century; but also identifies how these methodologies actually work in practice.
A series of case studies ranges from addressing business issues at American Airlines and the BBC to managing change in organizations in Mexico and Indonesia. The reader is taken on a journey by those individuals who were responsible for implementing large group methodologies in their respective organizations.
By reading about these success stories and the methodologies they employ, you will be able to develop a plan for you own organization that will ensure a higher level of success that would otherwise be possible.
Walter Willigan, President, Willigan Consulting LLC
Book Description
For teachers, counselors and parents, this comprehensive new resource is filled with up-to-date information and practical strategies to help kids with attention deficits learn to control and change their own behaviors and build the academic, social, and personal skills necessary for success in school and in life. The Kit first explains ADD/ADHD behavior, its biological bases and basic characteristics and describes procedures used for diagnosis and various treatment options. It then details a proven set of training exercises and programs in which teachers, counselors and parents work together to monitor and manage the child's behavior to achieve the desired results.
Customer Reviews:
Through and comprehensive.......2006-12-06
There's certainly no dearth of information or misinformation on ADHD available to the public. However, compiling a comprehensive knowledge base for the newly initiated is a challenge. I came across this book after reading nearly everything the public library had to offer on ADHD. In this book Dr. Flick succinctly puts together an excellent resource on all the evidence-based information on ADHD. He also includes sections on "alternative" treatments that will appeal to some but is careful to indicate where science meets the marketting.
If you're new to ADHD this tome may be a little intimidating. The writing is here is a bit more dry than some other good sources on the subject like Barkley, Rosenthal, Phelan or Hallowell. Also as with all books on ADHD published before 2000-2002 some of the details on medication are out of date. The only serious omission is an explicit section on choosing good professionals to help you manage ADHD. But if you read and assimilate all the information in this book you should become a good judge of whether or not every member of your treatment team is functioning well.
If you are only buying one book on ADHD to keep on your shelf at home this is it.
ADD parent not satisfied!.......2005-09-12
I purchased this *kit* based on the fact it had ideas, activities ... etc. Maybe me having ADD I missed some info on it? When I got it I was surprised to find it was a book! Not a *kit* at all. So I will probably never use it ... unless I was to purchase a copier machine and print off items as needed. I have read some of it and it had good ideas and info. Just not what I had purchased it for at all! =(
what a great resourse.......2005-08-30
this book is an excellent resource. I used it in a class I took and scored an A...
Highly organized and lots of great ideas and methods to get started.
A Must for Parents with ADHD kids.......2005-03-04
This book is an excellent reference for any parent with children having ADHD. It covers so much information, and provides actual ideas and behavior modification plans to start on immediately. Going through the exercises is also very helpful in helping parents understand more clearly the difficulties they are experiencing with their children, and what behaviors they should try to eliminate, which need to be ignored, etc. The book was fairly objective in regards to providing the different treatment options available for ADHD. It should be read by parents of children both on and/or off medication, so that a good solid behavior modification plan get get into place.
brilliant but where was the section on diet????.......2004-10-03
brilliant book but it was like a whole chapter was missing! nothing at all on diet and nutrition, the fundermentals of ADHD. great book but with the diet mentioned, such as the Feingold diet etc this book would be like an ADHD Bible.the strategies etc were superb, well done but please consider THE DIET!
Book Description
A comprehensive resource that addresses the "whole child, " as well as the team approach to meeting the needs of students with attention deficit hyperactivity disorder. Includes management techniques that promote on-task behavior and language arts, whole language, and multi-sensory instruction strategies that maintain student attention and keep students involved.
Customer Reviews:
Opened my eyes.......2005-09-18
There were things in this book that had never crossed our minds. A great book to have in your collection and easy to understand.
Very Helpful.......2003-09-10
As the wife of a husband with ADHD and mother of a son with ADHD, I have struggled for years like many other reviewers to do what is right for "my boys". Sandra Reif offers some very encouraging and helpful strategies in this books. I think the key point that all books on ADHD need to make is that each person with ADHD is an individual with unique talents and gifts, and we need to view these in a positive light. Anyone who has struggled with this needs to read a book called GIFTED by Kirk Martin. It's actually a novel about a young man with ADD who comes to understand that the "disorder" parents and teachers had considered negative all his life actually turns out to be a gift. I think you can read a summary at kirkmartinbooks.com, it presents an entirely new way to view the ones you love.
Thorough strategies for teaching ADHD children.......2002-10-04
I bought this book after I heard Sandra speak at an ADHD convention... A very thorough book on how to teach ADHD children. If you are going to buy just one book that says it all this is it...
GREAT Reference for School, or Real Life.......2002-07-30
This book made me wish that ALL reference books were written this clearly. Whether your looking to use this book to do a presentation in school, a teacher looking for help on teaching ADHD students, or have an ADHD child of your own, this is for you. It's a no non sense, straight forward guide to ADHD. It includes the causes, symptoms, treatment suggestions, and more. It even goes into specific strategies that teachers can use in the classroom.
The best part about it is that its broken down into detailed chapters and sections, making it easy for yout to find EXACTLY what your looking for. It's also written in VERY understandable terms. This is not a medical book, it's a for the average person. This book is an unbeleiveably well written guide to one of the most common learning disabilities of today. If your looking for a great reference, look no further, you've found the best.
Quite Theoretically Sound.......2002-04-21
This 'manual' presents a technical and philosophical overview of the complex array of variables that factor into effective teaching of the ADHD child. The author has compassion as well as insight into the children, who often face rejection and failure. The co-occuring low self esteem can carry over a lifetime. A variety of methodologies specific to learning domains are very helpful for diagnostic purposes and lesson planning. As a principal and mental health administrator, I have this book well-placed on my shelf. I refer to it often and occasionally lend it to my staff who are searching for help with a specific child.
Glancing back at the chapters as I prepared this review, I was actually astounded at the sophisticated details embedded there. In particular I think the information that supports the "multi-sensory" approach is greatly needed. The amount of times we write "multi-sensory" activities just because it fits in an IEP is amazing. My own experience with teachers is that they basically have a very limited understanding of the neurological underpinings of sensory and perceptual limitations.
My only reservation about the book is that despite its layout, it actually is fairly theoretical. I think that when a teacher reaches for it, he or she may be looking for some more 'lesson planning' ideas and tend to gloss over the more comprehensive information. I definitely recommend the book for special education teachers who are genuinely interested in a more in-depth review, as well as for purposes of diagnostic and prescriptive planning. I also recommend it for administrators who are involved in staff development or individual supervision.
The only other concern I have is that despite the amount of information about the medication questions, it does not include enough about the tomes of research that is available to support augmenting behavioral programs with psychopharmacology. A teacher should check with his or her supervisor to gain access to this data so that they can respond to questions on this highly charged subject with sophisticated and thus helpful answers.
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