Book Description
How to speed up business processes, improve quality, and cut costs in any industry
In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.
Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by:
- Eliminating wasted time and resources
- Building quality into workplace systems
- Finding low-cost but reliable alternatives to expensive new technology
- Producing in small quantities
- Turning every employee into a qualitycontrol inspector
Customer Reviews:
Understanding the Concept.......2007-10-21
My employer has been implementing the Lean Concepts. I was a bit lost with alot of the terminology. Now that I have read most of the book, it has help me understand the terminology and I link it to the concept. I can't wait to finish reading it.
Great - Toyota Way Audio (CDs).......2007-10-18
We have purchased 22 Audio versions of the Toyota Way because our Employees love listening to these CDs.
Great classic.......2007-10-10
I am on my third reading of this book. It is a classic and greatly enjoyable as well as educational and informative. I think every manufacturing professional should read it. I also recommend the book Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste
Excellent book on the Toyota Way and Lean Manufacturing!.......2007-09-07
Jeffrey Liker clearly knows what he writes about. The book is the result of more than a decade of study, on site visits and interviews with several Toyota key people. It describes 14 toyota principles, which go through the Toyota Philosophy, the Toyota Production System, the relationship with employeees, customers, suppliers and partners, and a focus on continuous improvement. No wonder Toyota is one of world top most admired companies!
Very interesting is also the Japanese management principles and mindset - slow but determined, patient, self-reflection, learning by actuall observation and doing, consensus seeking, and managing for the long term.
By coincidence, yesterday (6/Sep/2007) the news came up that Jim Press (American Toyota President)was hired by Chrysler - I can imagine why.
Good Book on Toyota and Lean.......2007-06-30
A good book on the Toyota Production System (TPS) and Lean manufacturing. Liker does a good job of explaining both. I especially liked his cautions about mis-using Lean principles and pitfalls to failure.
Like most business books, the important stuff could have been expressed in many fewer pages. Liker almost gushes about Toyota to the extent that it somethimes reads as a vanity or promotional publication by Toyota - this makes me wonder if it really presents a balanced perspective.
Overall, I recommend it to anyone interested in Toyota or Lean.
Book Description
Provides a state-of-the-art overview of operations management.
Operations and productivity; project management; inventory management; design and quality managment of goods and services; e-commerce and operations management; human resources and job design; and more.
Industrial Engineers and Production and Operations Managers.
Customer Reviews:
Great Introductory Book.......2007-01-14
This is an excellent introductory text for Operations Management(OM). I highly recommend this book if you are starting to learn OM.
Amazing, most practical book at college education.......2006-05-08
I am using this book for my business class. This book will teach you in-depth principles and skills on how you can manage business operations with a lot of mathmatical skills.
I feel that this book is great because it is very well organized and easy for readers to read. It has graphs and visual aids all over and CD materials for students to go through problems.
By learning this book, readers can not only gain the knowledge on business operation, but they can also have actual skills in operation management.
Buy this book if you are interested in this subject.
Review.......2006-03-19
The book came on time in good condition. The price was rather high but the convience of having it delevered to my door the next day was worth the extra cost.
Operations Management.......2005-09-24
We did not receive the book as quickly as we had hoped. I did have to return the book and had no problems with at at all. And a refund was issued promptly.
Great Book!.......2001-11-03
Very good book. You learn and understand the basics of operations management very fast. Also very usefull book on advanced level.
Book Description
A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership."
Customer Reviews:
A Do-It-Yourself Manual to Leadership.......2007-09-19
Leadership and managment roled into one do-it-yourself manual. There are many books out there about management and leadership theory. Theory is important because creates the mindset that is the foundation for success. We are often then put to task creating our own application. Or we could read and implement the systems laid out in Hardwiring Excellence, the singule best book on HOW TO manage and lead to greatness. Could I be any more clear?
While Quint Studer focuses on what he know best, big healthcare, this book can and is being applied to every industry. (I have applied its systems to hospitality, customer service, and production.) The fact that Quint focused on what he does best is a great example of leadership, and an example of how Quint practices what he preaches.
I have the priviliege of living the same city as Quint Studer and interacting with his organization on a regular basis. I can attest that they practice everything they preach and have excelled wilding while doing it.
in anticipation.......2007-09-13
I just re-read this book in anticipation of Quint's new book, Results that Last (I think it's due out in October). The practical recommendations for healthcare leaders found in this book just make sense for leaders in any industry. I am really looking forward to seeing how he builds on these ideas in a book that is aimed at business in general.
Hardwiring Excellence.......2006-11-10
For health care executives who want to see positive, lasting changes in their organizations, a must read. This is a very thorough yet simple guide with explicit instructions and tools for how to get the right people in the right seat and continually doing the right thing for the right reasons. I was pleasantly surprised that the author was able to take such a complex organizational structure and develop simple procedures for achieving excellence. Want safety and quality in healthcare, adopt the principles of this book and you can achieve success. Reads like a novel, well worth the investment in money and time. Our entire management team has read this book and is adopting the principles to ensure all are doing worthwhile work and making a difference each day in someone's life.
Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference.......2006-11-10
Easy to read and very helpful information for those in the professional realm.
Realistic and Practical.......2006-08-13
This is one of the best "how to" books on management I have read in years. It captures the culture of hospitals (and health care facilities in general) very accurately and the realism lends credibility to the book. He gives authentic scenarios and tells how he and his managers dealt with them. Also, he is realistic in that he includes some tough remedies such as helping someone find opportunities outside the organization when she absolutely poisoned her departmental relationships and refused to change. If you are wanting to change the culture in your organization this book will certainly help you and give you a different perspective. And, although it will be most helpful to health care managers, it will also be applicable to managers in any setting that want to change their culture and become a better, more productive, and more satisfying place to work.
Amazon.com
Why do some people consistently inspire others to follow their lead? According to John C. Maxwell, author of 24 books and a regular speaker on the topic, it's the "character qualities" they possess. In The 21 Indispensable Qualities of a Leader, Maxwell identifies these top traits as character, charisma, commitment, communication, competence, courage, discernment, focus, generosity, initiative, listening, passion, positive attitude, problem-solving, relationships, responsibility, security, self-discipline, servanthood, teachability, and vision--and then defines them in ways that readers can absorb and utilize. Each is covered in a separate chapter opening with a high-concept definition and continuing with relevant anecdotes, details on its meaning, suggestions for further reflection, and exercises for improvement. For example, in the section on vision ("You can seize only what you can see"), Maxwell describes how Walt Disney initially developed the theme-park concept after accompanying his daughters to a fun-filled but rather shabby amusement park. He then analyzes how Disney's resultant projects drew on his personal history while meeting other's needs, and explains how readers must "listen to several voices" to develop successful foresight in a similar way. Finally, Maxwell suggests methods to articulate these visions and measure their implementation. --Howard Rothman
Book Description
In the tradition of his CBA bestseller The 21 Irrefutable laws of Leadership and his sell-out seminars, author John C. Maxwell now provides a concise, accessible leadership book that helps readers become more effective leaders from the inside out. Daily readings highlight twenty-one essential leadership qualities and include "Reflecting On It" and "Bringing It Home" sections which help readers integrate and apply each day's material.
Customer Reviews:
Easy Reading.......2007-06-28
If you are looking to define those special charateristics that are displayed by great leaders, this book covers 21 impactful leader qualities. The book is "easy reading" and makes a good gift for a new leader.
A Book for Leaders.......2007-05-13
This book helps to refresh and install new ideas which will help you become a better leader.
Abstract puff piece.......2007-05-07
Maxwell might have written the book on Leadership, but this isn't it.
This is a little book -- 156 undersized pages -- containing little information.
It's full of platitudes. "Refocus your attention." "Live your message." "Commitment starts in the heart."
Duh! How is anyone supposed to put these abstract ideas into practice?
The only way to understand leadership is to hear stories about effective leaders. About how, for example, they continued communicating during times of crisis when others would have not communicated. About how they worked overtime to fix their companies and inspired others in their organization. About how during wartime they welcomed input from any source and found a unique person with a unique perspective that allowed them to redraw their war plans and win.
But the only anecdotes in this book come at the start of each of the 21 brief chapters on a quality (like communication or dedication) that a leader needs. The other 80% of each chapter is a bunch of abstract rules like Communicate! Show Dedication! Passion Increases Your Willpower! This is all motherhood and apple pie. Only more abstract. And it's impossible to absorb or remember what Maxwell is talking about because he's just listing things you should do to be a leader.
Tell me one good story about a great leader like Winston Churchill, FDR, or JFK, and it would be worth another hundred pages of Maxwell's abstract thought.
The only reason I give this any stars is that I sense Maxwell has more to say and knows his stuff. But he's certainly not strutting it in this book. Try something else by Maxwell. Not this book, for this reader.
This is the kind of book I would purchase for a gift grab bag at the office. It won't offend anyone, but it won't change anyone either.
Good 'beginner's leadership book' --- didnt excite me;-(.......2007-04-21
This is the first leadership book I read. I like the way the author validates each of the 21 qualities of a leader by providing real-life stories of leaders.
Pros: short, easy-to-read, concise
Cons: not much substance, some of the exercises for the reader are far-fetched
Overall, a good read for a beginner to novice 'leadership' book reader.
Short and Sweet: an unbeatable combination.......2007-04-01
As a professor in Business and Management, this book is an often chosen title in my management and leadership courses. Perhaps initially because it is small, but all students inevitably end up commenting that they really appreciated the contents and learned a lot from it.
Leadership qualities are interesting phenomena, which can be replenished to an infinite degree. However, John Maxwell managed to highlight those qualities that are truly crucial toward leadership that will appeal to all categories of followers.
Encouraged by this book and many others, I published "The Awakened Leader: One Simple Leadership Style That Works Every Time, Everywhere." Readers who liked John Maxwell's works, and who want to remain informed of appropriate leadership in a time where globalization has become a part of our everyday life and has ignited increasing interdependency, multiplicity of mindsets and approaches, and multi-faceted workplaces, should take a look at this book.
"The Awakened Leader" presents a meta-leadership approach, which will guide you toward implementing the appropriate leadership style once you've assessed the situation, the followers, and the environment at hand. It is based on flexibility through open-mindedness, or wakefulness. And it completes the perspectives that Maxwell and other great leadership authors have presented us in the past decade: successful leadership of the self and others, based on proven trends of the past, the now, and the future.
Product Description
Brand new book, autographed by author.
Customer Reviews:
Everything you need to know about the subject!.......2007-09-26
This one book has it all! The author hasn't left any segment of Six Sigma uncovered. The index is detailed, making it easy to find a particular thing in the book. The language is easy to follow.
Wow Book.......2007-09-07
This book is worth the price. A good guide indeed, covering theoretical perspective and making practical sense as well. A must for those new and enthusiastic readers of Six-Sigma.
My Six Sigma Handbook Review.......2007-09-01
The Six Sigma Handbook was a required reading as part of the Black Belt Certification I am taking. I have read the entire handbook. I found some chapters easier to read than others. There are other books, on Six Sigma, that may easier for the novice to read. This book is a great desk-top reference for anyone who is in the manufacturing line of business because most of the examples are focused in that direction. The book does contain some transactional examples from service companies that are helpful.
Review.......2007-07-17
The book is very good on stats and very comprehensive. However for a book this size, would like to have seen a bit more on problem solving tools
Book used as part of a Black Belt Program.......2007-05-14
I am reading the book as part of a SixSigma Black Belt program, currently at page 327. Reading as I am for comprehension, I find that there is a information in just about every line of the book. Pyzdek demonstrates his experience in the field of improvement, as all dimensions are thoroughly addressed. As an experienced engineering manager, I do not see too many stones unturned.
Book Description
The Ninth Edition of Operations Management features the latest concepts and applications while not losing focus on the core concepts that has made this text a market leader. This approachable text supports students in applying concepts and methods by providing solved problems, examples, questions, practice problems, and cases. Students learn by doing, and the Ninth Edition continues to offer more support for 'doing Operations' than any other. A Student DVDRom complete with Excel templates; data files; videos from companies like Honda, United Airlines, McDonalds, Disney, and more; self quizzes; weblinks; and innovative 'screencam tutorials' that show students how to use Excel are included in the package. The DVDRom also features six new segments and expanded editions of additional videos.
Customer Reviews:
Required Text for MBA class.......2007-02-08
The text seems ok and is fairly easy to read.
Book Description
Bestselling Lean Six Sigma author Michael George provides the first pocket guide for deployers of Lean Six Sigma
The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a "family" is best for different purposes. Packed with detailed examples and step-bystep instructions, it's the ideal handy reference guide to help Green and Black Belts make the transition from the classroom to the field.
- Features brief summaries and examples of the 70 most important tools in Lean Six Sigma, such as "Pull," "Heijunka," and "Control Charts"
- Groups tools by purpose and usage
- Offers a quick, easy reference on using the DMAIC improvement cycle
- Provides comprehensive coverage in a compact, portable format
Customer Reviews:
Very handy book.......2007-10-10
This is a very handy reference. I like to use it for quick references during projects etc. I also very much recommend the book Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste.
Used Books are Bargins!.......2007-09-15
This book came exactly as described, very little wear, just like new for a few dollars in price, terrific savings, used books are the only way to go. Great service, fast shipping, thanks you!
A Good Compendium at a Bargain Price.......2007-08-24
We hand this out to each participant in my company's Six Sigma Green Belt Training.
Good Book!.......2007-07-08
I own all of the Micheal George Lean Six Sigma books. THey are a part of the Villanova Univeristy curricullum. If you are a Kaizen facilitator or involved in projects this book is helpful with good pictures and guidance. Worth the money in my eyes..
Excellent Reference.......2007-07-04
Have close to me and use often for different processes. In a short period of time is well dog eared.
Customer Reviews:
Black Belt Memory Yogger .......2007-03-09
The Black Belt Memory Yogger is a handy pocket guide for people involved with six sigma processes. I like the why use it and what does it do questions. Good quick review of basic statistics and tools.
Handy and Useful, but pricey.......2003-02-21
This book is a concise reference for use by practitioners and those on the shop floor. I use it daily in our one square mile manufacturing complex.
Our people understand the tools with help of the illustrations. The how to use the tools is clear. Sure some may be overwhelmed by the statistical detail; however, the graphs are useful in showing folks what we as a team are working towards.
At only 265 pages, this spiral book is pricey, but that's expected from the millionaires of the Six Sigma Academy. ASQ's entries into this segment pale in comparison. Overall, I use it in any public course offering I teach. Keep it simple!
Book Description
Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 11/e (CJA) provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides comprehensive coverage, from high-tech manufacturing to high touch services with a balanced treatment. Chase, Jacobs, and Aquilano also thoroughly integrates and discusses current issues such as globalization; supply chain strategy, E-business, and ERP. The concepts are illustrated by using abundant real world examples, articles, illustrations, problems and cases. Technology is integral to the success of this course, as such, CJA also provide students and instructors with an innovative array of leading edge technology learning and teaching tools.
Customer Reviews:
COMPLETE MISREPRESENTATION.......2007-04-06
This seller sent the wrong text with the wrong ISBN, even though it is an edition of this text, it's not what was advertised. Also, I paid for expedited shipping and received it non-priority along with making an extra donation who pocketed the difference. BEWARE!!!
If I could import the pics of what I was sent, I would
Excellent survey of operations management.......2007-02-07
This book is comprehensive, up-to-date and well-written. The 'technical notes' appended to some chapters provide a little mathematical underpinning to discussions of topics like queuing theory, SPC, and linear programming, but the emphasis is on practical applications and there are plenty of worked examples.
The target audience deserves to be much greater than aspiring or actual manufacturing managers. By setting OM within a strategic context, by addressing both services and products, and by covering the entire product lifecycle, this book equips anybody concerned with performance improvement in any business with an indispensable toolbox. It's virtually an MBA in a box.
Operations Management for Competitive Advantage.......2007-01-13
I was unhappy with this item because some important product information was omitted from the site, and I was unsure that I was ordering the correct edition of the book I needed.
Operations Management - Chase, et. al........2006-11-14
Great text book. I am very hapy with it.
Operations Mangement for Competitive Advantage.......2006-07-14
Great textbook for OM class. It has DVD and other supplemental applications that are helpful for learning more. I use this book for an online class and reading the materials are easy to understand. The authors are very knowledgeable and their examples are good. I especially like the videos on the DVD.
Book Description
The completely revised and updated "bible"of new product development: The PDMA Handbook of New Product Development, Second Edition.
The PDMA Handbook of New Product Development, Second Edition provides a comprehensive, updated picture of what you as a manager need to know for effective new product development. The book's concise, map-like detail acts as a compass, offering practical information pertaining to every stage of the product development process -- from idea generation to launch to the end of the life cycle.
Whether you're a novice or an expert, this edition is ideal as it provides both fundamentals and reliable information on advanced and emerging concepts such as accelerated product development, new product development globalization and benchmarking, and Web-based concept development.
Customer Reviews:
Second Edition.......2007-04-11
This is the "Bible" for NPD professionals. An excellent addition to the guides by Cooper and Crawford.
PDMA - Handbook for new product development.......2007-01-12
Haven't read from cover to cover, but proving to be an excellent reference. Good examples from industry reinforce key messages. Haven't learnt anything groundbreakingly new, but it has been a good confirmation or fine-tuning reference when needed.
Product Marketing Professionals - BUY THIS BOOK!.......2002-03-14
The PDMA Handbook is one of those rare and valuable books that characterizes a "body of knowledge" for a professional discipline. It was produced by the preeminent industry organization for New Product Development (NPD) professionals, the PDMA .... This text describes current, best practices in NPD and includes contributions from knowledge leaders in academia, consulting, and industry practice. If you are a CEO, COO, CTO, Marketing Manager, Product Manager, Product Planner, Engineering Manager, Project Manager, Program Manager, or any other professional involved in new product development (especially for technically complex products like hardware and software) you really need this book.
Product Managers (should) perform the nitty, gritty, roll-your-sleeves-up: opportunity analysis, business case formulation, and requirements management for new products. Research shows that judicious performance of this critical pre-work is a key determinant in the ultimate market success of new products and is usually performed inadequately. Unfortunately, most professionals in such roles have had no formal training beyond an MBA (sometimes). The PDMA Handbook provides a comprehensive treatment of virtually all the subject areas new product development (business) managers need to understand to drive the success of their endeavors. Want to know the key success factors for new products, understand value proposition, differentiation, features vs. benefits, uniqueness, sustainable competitive advantage, the fuzzy front end, pipeline management, how to plan a new product launch, manage a product portfolio, and more? This is the book you need. The PDMA Handbook is the Gray's Anatomy of product management. Buy it and READ it at least twice.
This book should have been read when it was published!.......2001-08-19
This book seem to be written by persons who really know what NPD (or NPI) really is. All those described mistakes possible to be done is made by me during last five years...this is a good book.
The area of NPD is large. Luckily people in PDMA have come to the right conclution: it is not possible for one person to handle the whole area throughly. Every chapter in this book is written by expert on his/her own area. Unfortunately the maximum size of one book restricts the possible space per one writer to include only the most vital parts into this book.
To whom I can recommend this book? --- To anyone who will to increase his/her own scope of NPD and especially to a person who already have gained some experience on this field and is able to compare his/her own experiece to this book.
Wonderful!.......2000-02-02
I purchased the PDMA Handbook on the strength of a review and have been very glad I did so. After quoting a few passage to my staff they began to borrow it, and now the Handbook has made the rounds of the office. It is worn and dog-eared, and quoted from on a daily basis.
The message of "treating each other with respect and dignity" by author Holahan et al has really struck a chord around here. Many of us believe she must be staunch Christian, one who lives her faith on a daily basis.
The PDMA Handbook has provided guidance in mapping out strategies for new services we hope to bring to market as well as the way our organization is managed. It has changed the way we do business and the way we percieve the world.
Books:
- Total Quality Service: Principles, Practices, and Implementation (St Lucie)
- Visual Tools: Collected Practices And Cases (Insights on Implementation)
- What Is Six Sigma?
- Why ERP? A Primer on SAP Implementation
- Wikinomics: How Mass Collaboration Changes Everything
- A Study of the Toyota Production System from an Industrial Engineering Viewpoint (Produce What Is Needed, When It's Needed)
- Advanced Financial Risk Management: Tools & Techniques for Integrated Credit Risk and Interest Rate Risk Managements
- Agile Web Development with Rails, 2nd Edition
- All New Square Foot Gardening
- An Introduction to High-Frequency Finance
Books Index
Books Home
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Strategy & Competition
| Management & Leadership
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The Toyota Way Fieldbook
Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
Toyota Production System: Beyond Large-Scale Production
Product Development for the Lean Enterprise: Why Toyota's System Is Four Times More Productive and How You Can Implement It
The Goal
