Book Description
Describing the initiation, design, execution, and control of a strategic project office, this book provides step-by-step instructions for establishing a PMO. The author emphasizes cost management, cultural change, risk assessment, resource allocation, and skills tracking to increase project value, organizational efficiency, and productivity. He explores various aspects relating to planning and implementing the strategic project office, and concludes by considering how to change the organizational culture to match the new organization. Concise and easy, the book covers the many pitfalls and minefields and provide strategies to avoid them.
Customer Reviews:
A solid book.......2007-09-01
I really liked this book. It provides what the name implies... a "strategic" overview of how to use the project office to "improve organizational performance". It's not the biggest book so don't expect an encyclopedia of project office knowledge, but from an organizational leader perspective, it seems to hit the mark for me.
Consulting Drivel.......2003-05-30
Imagine this: a consultant that sells project management offices writing a book to tell us about how great they are. Kind of like a 1990s stock analyst boasting about how great a telecom company's stock is just after his buddy in the investmant bank did the IPO.
This book is nothing more than a white paper selling PMOs. The findings paint a rosy picture for project managers, but it does not actually approach strategy credibly from a VP's point-of view, let alone that of a CEO (i.e. the people who develop strategies).
Furthermore, this book has no substance nor credible analysis behind its findings. Just because a company puts credence behind its PMO does not make it "strategic," regardless of where it's located in the corporate hierarchy. Strategy is the material of Michael Porter, Clay Christensen, Peter Drucker, Dave Teece, etc., and they're not talking about PMOs. The material presented in the book may be of some interest for rank-and-file project managers, but it's definitely not a book about developing and executing strategy.
The Strategic Project Office - A Guide to Organizational Per.......2003-02-28
I thought I had a pretty complete library on Project Management and the PMO. However, this is the most authoritive volume I have encountered. There are step by step instructions and direction on establishing a PMO and best practices within that organization. There are also many of the pitfalls and minefields associated with starting this type of office. The chapters are easy to read, and concise. The information is well organized and presented best suited to a mid-level professional involved in PMO or Project Management activities.
I wholeheartedly recomend this to those who have never setup a PMO or best practices organization. Those who have much experience in this fields may be looking for other specialized topics.
Book Description
A Six Sigma pioneer from Jack Welch’s original team at GE shows you how to bring big improvements to your small business
Six Sigma for Small Business is the first book to apply six sigma to the unique challenges of a small business. It shows how to use the methodology in all aspects of business to identify and fix problems, with chapters on: accounting, finance, sales and marketing, purchasing a business, human resources, and developing new products. It walks you through a step-by-step implementation of six sigma, describing how to identify needs, develop metrics, and set objectives. It also provides real-life examples of small-business six sigma success stories.
Book Description
For twenty years, as founder of Solomon Software, the author worked with thousands of small businesses. The sale of his company opened the door for the author and his team of experts to pursue their growing passion --helping small businesses achieve and sustain excellence. Building on their many years of experience, this team invested $10 million and fifty man-years to combine the practical parts of strategic planning, quality management, integrated learning, business process automation, people performance management and measure-driven improvement into a single business-building methodology. This synthesis resulted in six fundamental business disciplines that are specifically designed to help small businesses move beyond momentary success to enduring excellence.
This book is NOT for those who are looking for a quick fix. Six Disciplines is a "long-term fitness program, not a fad diet". If you hunger to move beyond 'widget building' to 'business building' then this book is for you!
Customer Reviews:
Straight to the point, well-organized, and extremely practical........2007-05-14
Before I comment on the book, I should say that I've been consulting on management and leadership issues for more than 18 years, working with the entire spectrum of business--from small regional concerns to companies in the Fortune 500. Much of my work during this time has been with leadership and management teams, enhancing and refining their thinking processes and tools to move them from surviving to thriving. Over the years I kept honing my programs to provide the best and most essential components. After working with hundreds of businesses, I've seen, heard, and read a lot.
So with that background, I have to give Six Disciplines for Excellence a full and complete endorsement. Too many books on management and leadership talk about theory and principles. I agree with one of the other reviewers that this book is 20% principles and 80% "how-to." This book just screams practical.
In my opinion, anyone in business would do well to make Six Disciplines mandatory reading throughout their leadership team--and then add the "how-to" sections as action items on their meeting agendas. Even better: locate a top-notch consultant/facilitator to help stay on track re: following through on the action-items.
Reason: Like other reviewers have mentioned, reading this book and then following through on the action steps are two different things.
Perhaps it's best to consider Six Disciplines a workbook--and it's probably the best business-building workbook I've seen. In my opinion, many larger organizations would benefit from reading it, too. It's easy to read and it outlines of the key steps for success. No fluff. Just straight to the point, well-organized, and extremely practical.
Read it and you'll be enlightened.
Do what it says and you'll be moving your business from "surviving" to "thriving."
- Dan Bobinski
CEO / Director - The Center for Workplace Excellence
PS. Despite the similarities between the name of my business and the title of Gary Harpst's book, I've not met the man (as of this writing) and we have no affiliation. --But after reading his book it seems like he's certainly someone one would want to meet!
Good Insight, Quick/Easy Read.......2007-04-27
I primarily purchased this book to gain insight into the corporate planning of my employer and in the interest of possibly starting my own business some day. This book provide a quick, easy read and a great companion to "Fire Someone Today (And Other Surprising Tactics for Making Your Business A Success)".
While "Fire Someone Today" provided some examples of harsh lessons and the values of good planning, this book provided the "how to" side of that approach. 6D4E did not provide many powerful, real-world examples/stories, but took the time to explain how to avoid the bad side. I recommend both of these books as a pair.
I would not recommend reading this book on its own (unlike "Fire Someone Today"). Without an understanding of "lessons learned" and what others are thinking (such as looking at the "Inside the Minds" series from Aspatore Books), this book merely provides you with a "hey, you should do this" without showing the negative side or how your particular role fits into the plan.
Without an understanding of your position (Inside the Minds) and how things have failed (Fire Someone Today), this book will be ineffective and merely tossed to the side until you learn those harsh lessons yourself.
Excellent.......2007-01-11
The book describes excellent facts that most if not all other books do not describe. Therefore the information is fairly unique and valuable and will definetely add to your repatoire of knowledge and skills.
If you can afford the book then purchase it., the cover design is terrible and they could have done a much better job marketing the book, but this is one of those books with excellent insight and information and crappy marketing. The book has more potential that what it appears from the cover. I give it 8/10, or probably in the top 10% of business books.
weLEAD Book Review by the Editor of leadingtoday.org.......2006-10-19
Most new jobs created in the United States today are the result of small businesses forming or expanding. Gone are the days when large manufacturers rapidly created hundreds or thousands of jobs to support their growing requirements. However, small businesses have special needs, not only to survive the early years but to sustain their foundational growth. Author Gary Harpst actively taps into these critical needs in Six Disciplines For Excellence.
As Harpst mentions in the Introduction, "figuring out the right things to do isn't nearly as difficult as continuing to do them over the long term". He continues by commenting why this book was written, "That passion is directed toward helping small businesses not only achieve excellence, but sustain it". Throughout the remainder of the book, Six Disciplines For Excellence integrates the best practices to grow a small business and unifies them into a interconnected plan. Furthermore, unlike most business books, Harpst cleverly focuses on implementation (how to) rather than simply principles. He states that this "book's content is focused 20% on principles and 80% on implementation".
Six Disciplines For Excellence is composed of 10 chapters and an Epilogue. The first three chapters introduce the book and discuss the challenges of being a small business. The next six chapters each discuss one of the six disciplines. For example, chapter eight analyzes the fifth discipline entitled Innovate Purposely. In this invigorating chapter Harpst demonstrates how innovation works in concert with the other disciplines and how it should permeate the daily culture of a small business.
This is a book that should be read by everyone who leads a small business. Six Disciplines For Excellence has the clever ability to connect solid principles together with proven strategies to create a workable plan. It makes sense of the seemingly complex and fragmented problems facing any organization in a book that is colorful, easy to comprehend and well written. If you own, manage or lead a small business, this book will make you and your organization better!
Best 'How To' Book I have ever Read...........2006-09-21
I have read hundreds of books on leadership, strategy, and management and have for years continued to struggle to 'operationalize' strategy & the management of strategy execution. This is the best book I have ever read to overcome my struggles and have bought copies for everyone on my leadership team. We will adopt the 'Six Disciplines' methodology and I know my business will be better for it.
Average customer rating:
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Total Quality Project Management for the Design Firm: How to Improve Quality, Increase Sales, and Reduce Costs
Frank A. Stasiowski , and
David Burstein
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Similar Items:
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Architectural Quality Control
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Managing Quality in Architecture
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Staying Small Successfully: A Guide for Architects, Engineers, and Design Professionals
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Project Management for Design Professionals
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How Firms Succeed: A Field Guide to Design Management
ASIN: 0471307874 |
Book Description
Staying Small Successfully A Guide for Architects, Engineers, and Design Professionals Frank A. Stasiowski Today's design professional with entrepreneurial ambitions often has in mind a small firm. Written by a veteran architect and consultant, here is a clear, detailed road map to setting up a small business or guiding an existing one to success. Using miniprofiles of several small successful design firms, the author pinpoints exactly what's made them flourish. In a step-by-step format, he describes the six elements of the strategic planning process, tips on doubling average profit levels, building a loyal clientele, making your company a magnet for top talent, as well as measuring the financial health of your firm. This all-in-one seminar includes numerous checklists and flowcharts, a list of design firm management consultants, a typical marketing plan, and a survey of typical marketing costs. 1991 (0-471-50652-4) 297 pp. Value Pricing for the Design Firm Frank A. Stasiowski Essential to the design firm negotiating tough economic times, here is a handbook to garnering the most effective price for your services. Making the traditional cost-per-hour approach obsolete, the book teaches you how to price services based on their value to your client. Full of tactics that can be applied immediately, the book outlines the different methods of value pricing, ways to create value, a format for charging minimum fees, and a formula for price contracts. Other practical pricing tips include mini-scoping your services, charging for reimbursables, pricing change orders, as well as advice on negotiating a better contract. Complete with sample forms and lists, the book is a practical, easy-to-implement recession survival kit for the design firm. 1993 (0-471-57933-5) 240 pp. Cash Management for the Design Firm Frank A. Stasiowski While excellence in design and engineering may generate clients, monitoring and planning the movement of cash is central to a company's survival. This practical guide outlines a det! ailed cash management plan that makes continued financial health possible even during lean economic times. Using a clear, easy-to-implement approach, the book describes: cash management techniques, project budgeting, profitable project pricing structures, controlling project and overhead costs, getting paid, and planning and monitoring performance. The book also includes valuable advice on negotiating a contract, the most profitable contract types, the purchasing process, acquiring capital equipment, and internal financial controls. Numerous checklists and exercises as well as sample reports and financial documents are included. 1993 (0-471-59711-2) 324 pp.
Book Description
The Third Edition of this invaluable handbook provides a complete overview of the entire development function, from management and strategic planning to hands-on, practical guidance for the various kinds of fundraising. Written by leading fund-raising professionals and edited by James M. Greenfield, this volume is a classic in the field of fundraising.
Customer Reviews:
It isn't just a book; it's a fund raising curriculum . . . ........1998-01-19
One of the most experienced and respected fund-raising professionals in the United States, James M. Greenfield, ACFRE, FAHP, has assembled the best wisdom 42 other highly-regarded and experienced fund-raising leaders, into a comprehensive handbook covering nearly every conceivable aspect of fund development. The Nonprofit Handbook: Fund Raising isn't just a book; it's a fund raising curriculum between two covers. Indeed, I am unaware of any other volume which attempts -- and successfully so, I might add -- to map the entire scope of fund raising so thoroughly. A warning, though: It would be a monumental task to read this book in its entirety. Rather, its best use is as a fund raising reference - a one-volume library for articles covering just about any topic fund development professionals are likely to encounter. For example, folks who are involved with an annual fund will want to focus on Part III, entitled "Annual Giving Program." The section contains articles on "Overview of Annual Giving," "Direct Mail," "Benefit Event Fundamentals," "Benefit Event Enhancements," Telemarketing," and "Volunteer-Led Solicitations." To take another example, folks looking for major donors will turn to Part IV, entitled "Major Giving Programs," containing thorough treatments on these topics: "Overview of Major Giving," "The Corporate Support Marketplace," "The Grant-Seeking Process," "Major Gifts from Individuals," "Capital Fund Appeals," "Planned giving: Gift Vehicles," and "Planned Giving: Management and Marketing." One drawback is its price. At $210, it's one of the pricier books in fund raising. However, this is a two-volume set. I've described only the "Fund Raising" volume; there is also Management volume, covering -- again, in encyclopedic fashion -- all aspects of nonprofit management. We'll be reviewing that in the next installment of "We Review." Despite the price of the set, I cannot imagine any well-equipped fund development department not having these volumes available to the staff.
Book Description
The Complete ISO 9001:2000 Package A Proven Route to Accreditation
Reviews of the Previous Edition:
"I found this book to be both informative and well written. The numerous examples and detailed insight have empowered our company to tackle the jump from theory to practice. I would recommend this book to any small business wishing to develop a Quality Management System in accordance with ISO 9001." David Ferguson, Operations Director, Training Partners Limited
Book * The top selling ISO quality management handbook, fully updated with four years of field experience
Software * Fully accessible electronic files available on demand, including a selection of audit checklists from ISO 9001:2000 Audit Procedures, Second Edition
Support * Author guidance via a helpdesk service that can save thousands in consultancy fees
Small and medium-sized companies face many challenges today including the demand by larger customers for ISO 9000 compliance. Four years into the current version of ISO 9000, the new edition of this life-saving book incorporates the hard-won field experience of actually working with the standard. Along with a thoroughly updated and customisable generic Quality Manual with audit checklists for developing a complete Quality Management System, the book provides valuable advice on:
* Compatibility and Inter-Relationship between other Management Standards
* Basic Requirements to Set Up an Integrated Management System
* The Eight Principles of Management
* Specific Requirements of ISO 9000 Demanded by Management
* The Six Mandatory Requirements for Written Procedures
* How to Meet the Requirements of ISO 9000
* Conducting Internal Audit Programs
* How to Handle Non-Conforming Products
* How to Provide Customer Satisfaction
Whether coming to the standard for the first time, or migrating from earlier standards, this book is the essential guide to the most important quality management standard for engineers and managers in small and medium-sized companies, in service industries and in user groups.
* The top-selling ISO quality management handbook
* Supported by a customisable Quality Management System and author guidance via a helpdesk' service which can save readers quite literally thousands in consultancy fees!
* Fully updated to the latest experiences of using 9001:2000, with information about the inter-relationship with the latest versions of related management standards (e.g EMS, QS9000, TL9000, BS15000, ISO 13485)
*Includes a thoroughly revised and updated example Quality Manual
Download Description
Four years into the current version of ISO 9001, the new edition of this essential book incorporates the hard-won experiences of working with the standard. This book, together with its accompanying free Quality Management System (QMS), contains all the information that small and medium enterprises need when developing a QMS for ISO 9001:2000 accreditation.
Customer Reviews:
ISO9001 Implementation Guide.......2006-09-21
We are a small LLC corporation, a medical device testing lab, and have found Mr. Tricker's book to be quite straightforward and helpful. The detailed examples and sample QMS it provides helped us immensely and enabled us to implement our own QMS in-house, saving us a great deal of expense and time.
Relatively easy reading and not as opaque and intimidating as some other sources I've seen.
Thanks, Ray!
Good Reading.......2005-02-04
The book ISO 9001: 2000 for Small Businesses, is excellent reading. It is very helpful for smaller organizations trying to implement ISO, I am in the process of doing the same. However I think the author does not give enough emphasis on the flexibility of the new standard, neither give clues on how implementing the standard is going to help the organization function better. The Sample quality manual is helpful, I would not go as far as using it as a template and customizing it, because it will effectively translate into tricking your own self (The standard was envisioned to help give companies a tool to work better, and is very flexible/generic to help tailor it to ones own needs). But it is an excellent starting point for novice implementers of any QMS, to understand what a QMS looks like when its ready. The documentation is brief and covers most of the clauses in a structured manner. All things considered I think the book is good quality :)
Accessible to the novice and easy to read........2004-10-30
My organization has decided to become ISO 9001:2000 compliant. This is of course a necessity for a midsized consultancy that is growing by leaps and bounds. Having read two books before this one I can say that this book is accessible to novices and provides the necessary direction.
In addition to the accessibility, this book is a must read for those businesses that are not large corporations with a QMS of some sort already in place.
Not all that it says it is.......2003-11-01
Much of the book's explanation of the standard is pretty much a repetition of the words stated in the standard itself so it doesn't add much value and can be quite confusing at times.
The author also fails to explain some very important points of the standard. One example are the clauses on product "verification" and product "validation". These two terms have very different meanings in the standard. The book fails to explain their differences as well as their exact purpose.
I also noticed a number of typos in the text. There is a section in one of the later chapters of the book that, I believe, was not updated because it still used the word "Supplier" when it meant "Organization".
As for the free quality manual, I would not recommend using it. It does not apply for small businesses and the structure is not that comprehendible. The scary part about this is that the author went as far as saying the reader can immediately use the free quality manual by just replacing the sample company name with the reader's own! That sounds a lot like a get-rich-overnight scheme. It never works. You'll have satisfied ISO 9001:2000's requirement to document your procedures, but as for its requirement to implement and maintain it...I highly doubt that's going to happen if you use the sample manual as is.
I'd go for ISO 9001:2000 explained (second edition). Apart from the fact that the authors were members of the group who actually made the standard, the text is very clear and easily understood.
User-friendly intro to ISO.......2003-08-30
After the canonical brief history of ISO and where ISO 9000 came from, Mr. Tricker walks the reader through the standard. He gives a friendly treatment to material that is often presented, at least in other books I've read, in a pedantic way. The book introduces the clauses in the standard's order, then explains them, in a conversational, accessible tone.
The book also includes a quality manual, sample procedures and work instructions. I can only speak for myself, but this is what got the standard to "click" for me. Reading the ISO clauses and interpretations was fine, but when it came time to write my own manual, I found myself floundering. Seeing how Mr. Tricker applied the standard for his own consultancy was invaluable. The manual, procedures and work instructions were all in one section, and not dispersed throughout the book as examples, which added to the book's utility. A great reference book
Book Description
Announcing the fourth and newest edition to the best-selling training games series of all time! Even More Games Trainers Play, Edward Scannell and John Newstrom pick up where they left off in previous Games Trainers Play guides. You'll find fully-explained, ready-to-use icebreakers, brainteasers, problem-solvers and session closers that target the skills you need to teach most--communication, listening, presentation, leadership, creative problem-solving and more. Each game can be played in under 30 minutes and implemented at little or no cost. What's more, this edition focuses in on today's ``hot topics'' of team building, quality initiatives and quality in customer service.
Customer Reviews:
Superb resource book.......2007-05-03
I had this series of books before - loaned them out at work and never got them back (go figure!). Happy to have found them again here.
Recipe for one WILD office Xmas party.......2002-12-19
After we heard what a crazy holiday party the auditor's office was planning, our agency was determined to outdo them, so we hurriedly formed a committee to study the problem and suggest workable plans of action. After rejecting several alternative ideas (such as duckpin bowling and tea at the state museum) we decided to really cut loose and order pizza at lunch time. Supplemented with soft drinks from the machine in the lobby, no less! Everything was set for the best holiday party ever.
When (after days of waiting) the magical day and hour arrived, we all sat down to enjoy our lunchtime celebration when the realization hit: the only way we were going to have fun and interesting conversation was if we actually talked to each other!!
For a few agonizing minutes we silently munched on our pizza and considered the grim situation, until (in a moment reminiscent of the deus ex machina device of Greek theatre) one of our number arrived late, a Santa cap jauntily perched on his head, an easel and flip chart under one arm, and THIS BOOK under the other (he had a magic marker too, but I don't really remember where he was carrying that - perhaps in his pocket protector?). The party was saved!
Now when the folks from the auditor's office show off this year's crop of photocopies of their faces and other body parts, we'll have some stories to tell them about how much fun a REAL party can be.
Even More Games.......2000-11-27
Like a Rocky sequel, this book doesn't get it. It would be useful with children and young adults, but I could not use it with high functioning adults. Had I not been in a hurry, and had reviewed the book, I would not have purchased it.
Great idea's for anyone to use, anytime, anywhere!.......2000-04-08
This book has wonderful idea's to use in almost any setting. You could use the idea's with adults or youth. It is a complete resource for anyone who leads groups of people. It is full of fun activities to do!
Amazon.com
Seattle, the corporate coffeehouse capitol of the world, is the setting for Beans, a smart fable about a real ten foot coffee counter with long lines in rain or shine. Using the plot device of a business crisis at the "El Espresso," Authors Yerkes and Decker spend time with owner Jack Hartman. They help him define success in terms of "the eye of intention."
Being successful in bad times means remembering how you got the business the first time. As the very insightful Jack reflects, the authors organize his approach with four P's: Passion (experience and sustain passion about work), People (create enduring staff relationships), Personal (building a community of regulars), and Product (sustaining product excellence). These "Ps" are prosaic in name only. They are used to illustrate nuanced connections. For example, the link between employee loyalty and customer loyalty and the synergy between an employee's pride in their product and their devotion to it.
While some readers may find the storyline contrived, the success and the charm of the El and its owner--both renamed to protect the regulars--provide engaging and stimulating ideas about how to nourish a business. --Barbara Mackoff
Book Description
Beans is the story of The El Espresso, a legend in its own time in Seattle and a coffee company that has prospered by intentionally staying small, inspiring fanatical customer loyalty in the process. Told over the span of a single day, it follows The El's founder, Jack Hartman, through a business crisis that will challenge him and make him clear on why he does what he does. Unsure of whether he has lost the passion needed to sustain his business, Jack hires a consultant who flies to Seattle to "help" him but in reality bears witness to the secrets of good business, whether it's a company of 20 employees or 20,000. In the process, Jack learns about "the Four Ps" and how applying these universal principles can reenergize his employees, his customers, and even himself.
Though fictionalized, this is a true story in the best sense of the word. It arrives at a time when people are yearning to return to honest ways of doing business—before corporate dominance, inflated executive salaries, accounting trickery, and outright greed became so much a part of our everyday business headlines. It is the story of how a pushcart David up against the corporate Goliaths succeeded by focusing on what is core to good business and a good life: honoring customers, trusting employees, building passion around a product, and turning an honest profit.
Customer Reviews:
Repeat after Me: Be the Best You Can! Be the Best You Can!.......2006-09-12
I usually like business fables. This one was unfortunately well below par . . . and not because the business described was uninteresting. The business was very interesting.
But the book spent too much time going away from talking about the fable and into attempting to be an elementary class on how to run a very small business. I admit it. The unending repetition of the 4 P's (Passion, People, Personal and Product) got to me.
Is there anyone on the planet who doesn't know that good products sell better than less good ones? Are there any small business people who don't know that your people make a difference? Have you ever been annoyed if people gave you more personal service? Do you enjoy buying from passionate people?
If you know those things, you can skip this book. You've already passed this course.
I liked that the book was based on a real business where anyone would want to buy their coffee. I also liked that the advice was to give great service and products.
But aside from describing how they run their coffee business, this book was pretty boring and simplistic. For me the upside of the book was the description of peddling to work by bicycle trailed by cookies you've baked yourself and enjoying a half-hour ferry ride in between. That sounded very great indeed!
Beans.......2006-03-22
This is not a great book. It is short and sweet but general knowledge. It can serve as a great reminder but unless it is in the clearance bin don't bother.
OBVIOUS VALUE BECAUSE IT'S CONCISE.......2005-04-05
Although there are literally tens of business cases presented in short book if not parable form for popular audiences, BEANS, recommends itself as one of the best ones by virtue of its usefulness for both managers and employees.
It tells a compelling story that presents real world challenges and realistic solutions. It presents a scale of business almost everyone should be able to relate to since it isn't about the sometimes otherworldly power plays the Captains of Industry like to write about. For the rest of us, the human-sized, daily dilemmas of making one's vision work while surviving to make them work, is sensibly and warmly expressed in BEANS.
BEANS is the kind of book that could pay for itself, if a saavy entrepreneur who resonates with its commonsense, promoted its message in their own enterprise.
Worthless.......2005-01-10
This book is so poorly written it is laughable. This is a fable for yuppies who are fascinated by Seattle and expensive coffee drinks. The points it tries to make are so obvious (treat customers well, etc) that anyone who still needs to learn them has no place in the business world.
The author keeps inserting street names and places in Seattle as if to say "I know Seattle, isn't that cool?", but the writing is so bad and the points so obvious it could be condensed to a three or four page pamphlet.
I read the author's bio, and apart from working at Amazon (that's in Seattle!) he does not appear to have any real world experience. This is a bad book written by two "consultants" looking to cash in on the self help business book boom.
Leaf through it in a book store sometime and you will see what I mean.
Utter crap. Don't waste your money.
profound principles.......2004-08-27
A short easy to read book with profound principles. The ideas are common sense, but achieving the correct mix and right balance may be difficult to implement.
Moreover, I like the fact that this book has a "discussion forum" via the internet. A useful read for people studying marketing / management.
On second thought, a MUST read for all (employers + employees) on how to improve the enjoyability of their working lives!
Average customer rating:
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Iso 9000 for Small Businesses
Ray Tricker
Manufacturer: Butterworth-Heinemann
ProductGroup: Book
Binding: Paperback
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Quality Control
| Management & Leadership
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Total Quality Management
| Management & Leadership
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| Industrial, Manufacturing & Operational Systems
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ASIN: 0750632917 |
Book Description
Small and medium-sized companies face many challenges today, especially that their larger institutional and multinational customers make demands that are difficult to meet for an organization with limited resources. One such demand is ISO 9000 compliance. This book explains the requirements of ISO 9000, the International Quality Systems Standard, and helps businesses draw up a quality plan that will allow them to meet the challenges of the market place.
Customer Reviews:
Interesting.......2000-05-06
Interesting reading, but not really relevant for my company.
Book Description
For small business owners who want the benefits of Six Sigma without the exorbitant costs. Shows why the conventional big business strategy for implementing Six Sigma is wrong and encourages the reader to do it right. Provides counterintuitive insights
Books:
- The Toyota Way
- Total Quality Service: Principles, Practices, and Implementation (St Lucie)
- Visual Tools: Collected Practices And Cases (Insights on Implementation)
- What Is Six Sigma?
- Why ERP? A Primer on SAP Implementation
- Wikinomics: How Mass Collaboration Changes Everything
- A Study of the Toyota Production System from an Industrial Engineering Viewpoint (Produce What Is Needed, When It's Needed)
- Advanced Financial Risk Management: Tools & Techniques for Integrated Credit Risk and Interest Rate Risk Managements
- Agile Web Development with Rails, 2nd Edition
- All New Square Foot Gardening
Books Index
Books Home
Recommended Books
- How to Use Limited Liability Companies & Limited Partnerships
- Baby Minds: Brain-Building Games Your Baby Will Love
- Speeding to the Millennium: Film & Culture 1993-1995
- The Diary of Georgi Dimitrov, 1933-1949
- The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
- A Tree Grows in Brooklyn
- U.S. Army Map Reading and Land Navigation Handbook
- O'Leary Office XP Vol I Enhanced w/ Student Data CD
- Take the Rich Off Welfare
- The Outlaws of Ennor
Creating the Project Office: A Manager's Guide to Leading Organizational Change (Jossey Bass Business and Management Series)
The Complete Project Management Office Handbook, Second Edition (Esi International Project Management Series)
The Project Management Scorecard: Measuring the Success of Project Management Solutions (Improving Human Performance)
The Advanced Project Management Office: A Comprehensive Look at Function and Implementation
Advanced Project Portfolio Management and the PMO: Multiplying ROI at Warp Speed
