Book Description
Bestselling Lean Six Sigma author Michael George provides the first pocket guide for deployers of Lean Six Sigma
The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a "family" is best for different purposes. Packed with detailed examples and step-bystep instructions, it's the ideal handy reference guide to help Green and Black Belts make the transition from the classroom to the field.
- Features brief summaries and examples of the 70 most important tools in Lean Six Sigma, such as "Pull," "Heijunka," and "Control Charts"
- Groups tools by purpose and usage
- Offers a quick, easy reference on using the DMAIC improvement cycle
- Provides comprehensive coverage in a compact, portable format
Customer Reviews:
Very handy book.......2007-10-10
This is a very handy reference. I like to use it for quick references during projects etc. I also very much recommend the book Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste.
Used Books are Bargins!.......2007-09-15
This book came exactly as described, very little wear, just like new for a few dollars in price, terrific savings, used books are the only way to go. Great service, fast shipping, thanks you!
A Good Compendium at a Bargain Price.......2007-08-24
We hand this out to each participant in my company's Six Sigma Green Belt Training.
Good Book!.......2007-07-08
I own all of the Micheal George Lean Six Sigma books. THey are a part of the Villanova Univeristy curricullum. If you are a Kaizen facilitator or involved in projects this book is helpful with good pictures and guidance. Worth the money in my eyes..
Excellent Reference.......2007-07-04
Have close to me and use often for different processes. In a short period of time is well dog eared.
Book Description
This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it covers all of the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness.
Covering
all topics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.
An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.
Customer Reviews:
I will refer back to this text book often.......2007-05-15
This has turned out to be a great text book. I am sure I will refer back to it often. Initially, I was a little intimidated by the size of the book and small print. However, it is easy to read. The summaries at the end of each chapter are very helpful.
Book Description
The market leader in quality management, this text is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award, allow both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on Principles of Six Sigma and Design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.
Customer Reviews:
In a world of diminishing quality, THIS BOOK SHINES!.......2007-08-25
Long, verbose, time consuming and WORTH EVERY BIT OF IT!
Was an assigned text for an upper level university Management course. Excellent choice. The content made sense, was well written/easy to read, and continually built on earlier chapters.
It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it!
Like off the shelf new.......2006-03-18
Came quickly with the software package included.
Saved over $20 from school bookstore website!
It is really a Quality book.......2005-09-30
It is straightforward book. Each chapter has some case study, which is real application of Quality management. I would strongly recommend for students as well as managers to read this book. It has different point of views from various Philosophers like Dr. Deming, Dr. Juran, Crosby and other well-known persons.
I highly recommend this textbook .......2005-07-27
I used an older edition of this book in preparing for the ASQ Certified Quality Manager Exam. It is a great reference.
Very comprehensive book!.......2004-02-23
This is a required book in Keller Graduate School of Management for GM588 (Managing Quality). It is an exceptionally comprehensive title.
Book Description
Companies cannot simply decide that they want to "do quality" and be successful with their implementations. Quality cannot be an objective by itself - rather it is a consequence of the organization doing a lot of things properly. Quality will follow because quality principles form the cornerstone of management practice. Readers who understand this message will have a deeper insight into what ingredients are essential for corporate success. "Quality: A Corporate Force" instructs the reader how to manage in order to ensure that the right kinds of behaviors are taking place.
Open systems and capability models./Focus on real-world management issues and applications./Coverage of process analysis problem-solving and creative tools./Coverage of statistical tools and measurement processes./Learning objectives and key outcomes./Callout of key terms and key ideas./Coverage of the human element and the human resource system./Coverage of senior management issues.
This book covers topics of interest to all levels of an organization - from the formulation of strategy to the formation of Six Sigma project teams.
Book Description
The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard.
- Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard.
- Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success.
- Identifies and tackles head-on the serious obstacles unique to the world of government and nonprofits in implementing the balanced scorecard methodology.
- Includes action plans to walk the reader through specific implementation challenges.
Customer Reviews:
Great discussion of what is really a side topic to Balanced Scorecards.......2006-11-10
Balanced Scorecards make lots of sense for the For-Profit world for which they were originally developed. What makes this book so good is that they have concentrated on what makes Non-Profits different and how to conceptualize how the BC works in that arena. The book is well written and easy to understand. It is a must for all non-profit execs.
Church Ministry Aid.......2006-11-10
Very helpful approach in developing a measuring tool for monitoring ministry growth and tracking to Vision.
A book for the 21st century.......2003-09-20
Niven is one of the best authors on BSC. If this administration and communications tool has been hailed as one the best new concepts in the business world, in nonprofit and government administration it can have even more impact. It is a great general introduction, but even seasoned experts will find enlightenment and a great very updated bibliography. Works very well as a textbook for nonprofit management with HBS cases.
Clear, informative and highly implementable advice.......2003-08-24
Although the Balanced Scorecard has taken over performance mangagement thinking in business, its linkages and adaptability to public and non-profit organizations has remained extremely challenging. I currently am resposible for leading planning and strategy development for a large social services provider in Canada. Being a strong proponent of Balanced Scorecard theory, I anxiously waited two months for Paul Niven's latest book to hit the shelves in hope that I could adapt the balanced scorecard approach to evaluate our organization's strategy. Long story short >> Balanced Scorecard for Government and Nonprofit Agencies was an incredible investment, and we are now on the way to better measuring and reporting on our organization's progress with the help of this book's advice, tips and proecess design steps.
Paul Niven's writing style provides a clear and informative description of the balanced scorecard approach to performance planning and measurement - and presents easy-to-follow steps for designing and implementing performance systems to monitor and evaluate the impact of nonprofit and public sector programs. I highly recommend this easy-to-read book to anyone interested in understanding how the world's leading approach to performance measurement and management can be successfully incorporated into your organization.
Good & Practical Book on Balanced Scorecard.......2003-07-07
I've read most of the literature on the Balanced Scorecard and the previous books by Norton & Kaplan and Paul Niven himself. Being a Management Consultant of 15 years, I worked with numerous for-profit and not-for-profit organizations and have the usual skepticism towards theory books. This latest book on Balanced Scorecard was easy-to-read with numerous examples from Balanced Scorecard implementations in public sector. I found the step-by-step approach to be practical and quite down-to-earth with numerous take aways for a reader interested in BSC or a performance management practitioner, like myself. The book rightly touches upon the challenges in the scorecard implementations, and offers valuable advice. If you haven't read any previous books on this subject, you can read this book alone for a good idea on what the Balanced Scorecard is all about, and how you go about its implementation.
Book Description
Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.
Customer Reviews:
Prepare to be converted.......2007-08-14
This is a must for every accounts dept. It gives you a fresh and concise look at developing your accounts dept and company as a whole.
Lots of ideas to think about, easy to read and understand. Even step by step lists that you can follow.
I would recommend this book to anyone from a trainee accoutant to FCO's it throws out the old way of looking at things and brings in a new and exciting way of thinking about the bigger picture.
As accountants we are very happy to plod along with our wonderful spreadsheets, this helps you look at better ways of working.
Everything it promised to be.......2007-07-24
It promised key performance indicators and it actually provided them. Easy to read, good format.
KPI Usability Review.......2007-07-05
I found this book to be reasonably helpful. There are lists and lists of key performance indicators in the back of the book. There was one story in particular (won't give it away for all of you who want the book) that was particularly good and I have started sharing that example in my work (Six Sigma). All in all, I think I am looking for more of the "how to do it," which I found this book to be a little light on. . . . . .
A rational methodology to implement KPIs.......2007-07-03
The main purpose of this book is to be a practical methodology to implement KPIs, and it does this reasonably well.
I would say that many recommendations throughout the book will be of good use, although there are several concepts that are applicable in a cultural environment that is more common to multinational companies or very large local companies.
The best chapter of this book is the first, where David Parmenter discusses the concept of a KPI, from a practical point of view. He divides indicators in three basic types, that makes sense and help understand them :
. KRI - Key Results Indicator
. PI - Performance Indicator
. KPI - Key Performance Indicator
In this chapter, he emphasizes the fact that KPIs are just the few main indicators that management of a business must identify, so that they focus on the right things... Something to remember all the time when you are implementing BSCs, Dashboards and the like.
The proposed approach behind this methodology is a practical one. It is for those that want faster results. The final phrase of the book could be: "roll up your sleeves and put KPIs to work as fast as you can".
Great Framework for Developing and Implementing KPI's.......2007-04-10
This was a very easy concise yet comprehensive framework and structure for developing and implementing KPI's. It distinguishes true KPI's from performance indicators or results indicators which people gravitate to as they think they are KPI's. This laid out a logical framework to follow. It is an easy read and provides many checklists as well as sample KPI's.
Book Description
Tips, techniques, and trends on how to use dashboard technology to optimize business performance
Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.
Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
Download Description
Tips, techniques, and trends on how to use dashboard technology to optimize business performance Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance. Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
Customer Reviews:
Insightful material on Performance Dashboards.......2007-07-18
Overall this is a great book, which is extremely well presented... A key point to take home is, that dashboards are not just fancy displays with graphs/ RYG lights, but a set of applications to monitor, measure and manage business performance, with a solid business intelligence and integration infrastructure.... Also, author's point of views on different types of dashboards (strategic, tactical and operational), and the types of audience for each of these types, and their analysis requirements were very insightful.. This coupled with BI maturity model that the author presents, is an invaluable guide for organizations to assess their current state, and provide the roadmap for thier performance management needs... Three detailed case studies have been presented to explain three types of dashboards.
A lot of tricks and tips throughout the book... Strongly recommend this book...
Quo vadis?.......2007-04-12
For purposes of discussion, pretend that your organization is a vehicle within which you and your associates travel en route to a series of destinations; for example, various stages of progressively improved operational efficiency and progressively increased profitability. One key question arises: How well is your vehicle performing?
The three "dashboards" (i.e. operational, tactical, and strategic) that Wayne Eckerson offers in this volume can help to answer that question. "The monitoring application conveys critical information at a glance using timely and relevant data, usually with graphical elements; the analysis application lets users analyze and explore performance data across multiple dimensions and at different levels of detail to get at the root cause of problems and issues; the management application fosters communication among executives, managers, and staff and gives executives continuous feedback across a range of critical activities, enabling them to `steer' their organizations in the right direction."
The ultimate success of the cohesive, comprehensive, and cost-effective system which Eckerson discusses in this book depends on several factors: sufficient leadership and resources at all levels of implementation, correct and consistent application of the right metrics, a compelling graphical user interface, and contingency planning which ensures user adoption while driving the organizational changes.
I especially appreciate Eckerson's provision of three mini case studies that illustrate how -- in real-world situations - the three performance "dashboards" can achieve the desired objectives. Specifically, those that are operational (Quicken Loans, Inc., pages 127-141), those which are tactical (International Truck and Engine Corp., pages 143-158), and those which are strategic (Hewlett Packard Co., pages 159-177). I also appreciate the material provided in Part Three (Critical Success Factors: Tips from the Trenches) as Eckerson correlates various multilayered applications built on business intelligence and data integration infrastructure that enables any organization (regardless of size or nature) to measure, monitor, and manage business performance more effectively.
All executives recognize the importance of accurate and consistent measurement of what really matters. Obviously, the "what" varies (sometimes significantly) from one organization to another. In my opinion, the three performance "dashboards" that Eckerson recommends can be of substantial benefit, whatever the given "what" may be but if - and only if - the aforementioned success factors are present. To repeat, they are: sufficient leadership and resources at all levels of implementation, correct and consistent application of the right metrics, a compelling graphical user interface, and contingency planning which ensures user adoption while driving the organizational changes.
This book is by no means an "easy read" but it will generously reward those who absorb and digest its material with appropriate care. Then what? He fully understands how difficult it is to ensure adoption by others, and, to manage performance effectively throughout the given enterprise. In the final chapter, Eckerson notes that performance dashboards can easily backfire and cause performance to decline or stall instead of climb. He then identifies what he characterizes as eight cardinal sins " that can turn a performance dashboard into a performance quagmire." How to avoid them? Eckerson offers nine strategies to ensure adoption and eight strategies to manage performance.
I highly recommend this brilliant book as well as Dean Spitzer's Transforming Performance Measurement. Both are eminently worthy of thoughtful and rigorous consideration. However, that said, I also offer a caveat expressed by Peter Drucker in 1963: "There is surely nothing quite so useless as doing with great efficiency what should not be done at all." Invoking again the "vehicle" metaphor introduced in the first paragraph of this brief commentary, I presume to suggest that if you and your companions don't know where you are going, "any road will get you there."
Performance Dashboards.......2007-01-10
The first two-thirds of the book were extremely disappointing and added very little value to the understanding of how to create effective dashboards. Instead, the author spent far too much time discussing IT concepts and buzzwords such as datamarts, multidimensional databases, operational data stores and OLAP tools. Much of the book reads as a platform for why one needs to invest in IT to help manage your business performance. It wasn't until the final third of the book that some useful concepts were explored regarding how a non-IT person should go about developing a solid performance dashboard.
Must read for keen Performance Management specialists and Managers.......2007-01-10
The book delivered exactly what I have expected from it. It provides clear picture about how Performance Dashboards work. It is very well structured, blends theory with experience and targets keen developers and users.
When I purchased the book, I was asked to put forward a proposal for a comprehensive Performance Management system. I really benefited from the systematic approach used to build such system.
It recommend it for anyone who is implementing performance management system, or even business process management systems which also provides performance dashboards of the automated processes.
Best Description Yet of Dashboard Goals and Structure.......2007-01-09
This is the first book that I have read that gives a good overview of how and why you would use a dashboard. It has a good flow and give you information you can use. It is a little dry, but it is hard to make this too exciting.
Book Description
A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers.
Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.
Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job:
- Delight your customers with speed and quality
- Improve your processes
- Work together for maximum gain
- Base decisions on data and facts
You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.
Customer Reviews:
What is Lean Six Sigma Book Review.......2007-09-21
This book is an excellent primer for people considering instituting the Lean Six Sigma process within their company. It is an easy and quick read. We have used multiple copies to introduce the process to our empolyees.
What is LEAN SIX SIGMA?.......2007-06-11
Excellent Lean Six Sigma overview book - suitable to hand out during Yellow Belt or Green Belt Training as a support to the participants. As a Certified Black Belt, I can confirm the material is correct (for the experts) & can be understood (for the folk new to LSS).
An accelerated explanation of how to produce more and better results, in less time, and at a lower cost .......2007-05-16
It seems eminently appropriate that a book which explains what Lean Six Sigma is (and isn't) should exemplify the same principles it addresses: It delights its reader with the speed by which its material is covered and with the quality of that material, it offers immediate help with mastering whatever the given process (or processes) may be, its authors work effectively with their reader to achieve the desired objectives within that reader's organization, and they prepare their reader to make better decisions, based on verifiable data.
Many people who consider purchasing it may be deterred by terms such Six Sigma and Lean which tend to be associated only with immensely large and complicated organizations such as GE and Motorola. In fact, authors Mike George, Dave Rowlands, and Bill Kastle include a number of mini-case studies throughout their narrative that suggest how decision-makers in almost any organization (regardless of size or nature) can apply Lean Six Sigma to produce more and better results, in less time, and at a lower cost if (huge "if") there are leadership at the top of the given organization, buy-in and sustained commitment at all levels and in all areas, sufficient resources, and accurate and consistent performance measurement.
For me, some of the most valuable material is provided in Chapter 8, "Making Improvements That Last." After explaining the Define-Measure-Analyze-Improve-Control (DMAIC) process, the authors make skillful use of various "Figures" that serve two separate but related purposes: they highlight key points, and, they facilitate, indeed expedite frequent review of those points later. For example, Figure 8.1: Sample Project Charter that demonstrates how to capture the essence of a Lean Six Sigma project. It describes what the team should accomplish, who will work on the project (and in what roles), timelines and other key information. Then with Figure 8.3: Value Stream Map, the authors indicate with the example provided how the value stream map, based on an actual process, captures the main sequence of activities in the boxes across the top line. If executed with rigor and discipline, the DMAIC process offers a framework for effective collaboration that will reveal real solutions to root problems.
Those who share my high regard for this book are urged to check out James P. Womack and Daniel T. Jones's Lean Thinking: Banish Waste and Create Wealth in Your Corporation and their more recent book, Lean Solutions: How Companies and Customers Can Create Value and Wealth Together. Also, Michael George's Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions, The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed (with John Maxey and David T. Rowlands) and Fast Innovation: Achieving Superior Differentiation, Speed to Market, and Increased Profitability (with James Works, and Kimberly Watson-Hemphill).
Lean Six Sigma.......2007-01-12
Our organizations is implementing the Lean Six Sigma concept, so I wanted to read about it. What I have read so far, the books is intersting and covers the material very well.
great intro book to lean 6.......2007-01-03
Go AIRSpeed! I suggest this book to all servicemen and women who are part of AIRSpeed. Great inrto into the world of lean thinking.
Average customer rating:
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Computer Systems Validation: Quality Assurance, Risk Management, and Regulatory Compliance for Pharmaceutical and Healt
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21 CFR Part 11: Complete Guide to International Computer Validation Compliance for the Pharmaceutical Industry
ASIN: 0849318718 |
Book Description
The most comprehensive guide to computer validation currently available, this invaluable reference discusses good laboratory, clinical, manufacturing, and distribution practices and explains the latest regulatory developments for the US, European and other regulatory authorities. Practical examples and checklists appear throughout the book and the authors explores the role of quality assurance and risk management as key components of pragmatic regulatory compliance. He reviews over twenty case studies of different types of computer systems. Latest FDA and PIC/S developments concerning computer validation, electronic records and signatures, and process analytical technologies are included.
Book Description
Praise for RESULTS RULE!
"What on earth could pre-thawed turkeys, Eva the dolphin, and toothpaste tubes squeezed from the middle have to do with the success of your business? Everything. Results Rule! is that rare business book that you can't put down, and you shouldn't, because the lessons within aren't just helpful, they're vitally important. Don't put Results Rule! on the stack of books you mean to read soon. Buy it, take it home, and read every word before your competitor does."
--Joe Calloway, author of Indispensable: How to Become the Company That Your Customers Can't Live Without
"Most business books give you everything you need and want to do, except the only thing that matters--getting results. This book is well written, with great examples, stories, and real advice that will actually show you how to improve your results. Buy it--read it--heed it--and watch your results improve."
--Larry Winget, author of Shut Up, Stop Whining & Get a Life
"Results Rule! delivers practical ideas that will keep your organization on course for success in a competitive marketplace. Randy Pennington offers ideas that work if you are on the frontline or in the executive suite. He has nailed the essence and importance of culture."
--Howard Putnam, former CEO, Southwest Airlines author of The Winds of Turbulence
"If you hate your competition, it's because they're beating you. If you want your competition to hate YOU--read Randy Pennington's book, and give it to all your people."
--Jeffrey Gitomer, author of The Little Red Book of Selling
"Six rock solid concepts plus real examples in a quick and easy read equal real results. A guide to differentiating your organization in the marketplace."
--M. Cass Wheeler, CEO, American Heart Association
"Randy's business savvy and expertise are evident throughout this book. His thoughtful analyses produce vital points for any business that wants to grow and thrive in the twenty-first century."
--Nido Qubein, President, High Point University Chairman, Great Harvest Bread Company
"In a very engaging, quick read, Randy Pennington cuts through the hype of most management bestsellers to propose a deceptively simple premise--a culture that never loses focus on the desired result and always wins. Pennington takes you by the hand and shows you how to take an honest look at your own organization, then act immediately to create and nurture a culture that achieves results day in and day out. Results Rule! is one of those rare books you'll keep close at hand for years to come."
--Marci Armstrong, PhD, Associate Dean, Masters Programs Cox School of Business, Southern Methodist University
Customer Reviews:
Results Rule!: Build a Culture That Blows the Competition Away.......2007-01-15
Very no-nonsense book for those who are accountable for making things happen in the organization. Very direct and to the point advice. A quick, must read for all executives.
Why there are so many unsuccessful companies........2006-08-24
The thing that I liked best about this book was it's emphasis on employees. It's employees that make the business work. The Fortune 1 company is Wal-Mart. I know a lot of people who say they won't shop at Wal-Mart because of their policies towards women, they don't pay enough, their health insurance is poor, or whatever. I hear all kinds of stories about big law suits against the company. I also know a lot of people who work at the local Wal-Mart. I ask them and they universally reply, 'best job I ever had, best company I ever worked for.' I bought some tires there (30% less than the tire company across the street). A month later I saw the lady that sold me the tires in the supermarket. She asked how the tires were doing.
That's the kind of culture that this book is talking about. Wal-Mart has it, UPS has it - not the same but a good culture, Southwest Airlines has it. The Post Office, you gotta be kidding.
No two companies are going to build the same culture. You have to develop your own that works for you. This book mostly talks about how a series of companies have built a culture that works for them.
Right on Target.......2006-06-30
I have worked with many companies who do all the regular management tricks (TQM, lean, reward results, etc.) well and still find themselves falling behind relative to today's global competitors. Pennington is right on target with his advice that culture is the most influential driver of behavior, and the only one that can encourage and support corporate innovation. He has many excellent examples, including non-profits and government, and he incorporates practical principles that apply to the kind of culture needed for both higher performance and innovation. My only disappointment is that his advice is mostly in the form of basic principles, and I believe many managers will have a difficult time knowing how to apply those principles to transform their organizations. Still, there is precious little practical material on this important topic out there--despite the huge numbers of business books released every year. Thus, in this new "flat" world, where all companies need to be innovative to sustain competitive advantage, this book stands above the crowd.
Great, practical advice!.......2006-05-31
Entertaining and easy to read with priceless information. This book is a must read for people in organizations of any size.
Results Rule! Build a culture that blows away the competition.......2006-05-16
This book is built around a unique vision of high-performing organizations. It is easy to read and has lots of managerial prescriptions for the professional practitionier. His use of vivid examples of "heros" who created powerful cultures in their own firms is eye-opening.
John W. Slocum, Jr.
Author, The Smarter Organization
Books:
- The Little SAS Book: A Primer, Third Edition
- The Memory Jogger II
- The PDMA Handbook of New Product Development, Second Edition
- The Restaurant Managers Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation
- The Restaurant Managers Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation
- The Six Sigma Handbook: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, Revised and Expanded Edition
- The Six Sigma Handbook: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, Revised and Expanded Edition
- The Six Sigma Handbook: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, Revised and Expanded Edition
- The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams
- The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams
Books Index
Books Home
Recommended Books
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- The Essential Garden Book
- New Punk Cinema
- Reginald Mckenna, 1863-1943: A Life
- The Ecology of Commerce
- Up Country
- The Orvis Fly-Fishing Guide, Completely Revised and Updated with Over 400 New Color Photos and Illus
- Japan's Financial Crisis: Institutional Rigidity and Reluctant Change
- Principles of Political Economy: and Chapters on Socialism
- Squire Throwleighs Heir
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
The Six Sigma Handbook: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, Revised and Expanded Edition
What is Lean Six Sigma
Six Sigma for Dummies
Statistics for Six Sigma Made Easy
