Average customer rating:
- In a world of diminishing quality, THIS BOOK SHINES!
- Like off the shelf new
- It is really a Quality book
- I highly recommend this textbook
- Very comprehensive book!
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Management and the Control of Quality with Student CD-ROM
James R. Evans
Manufacturer: South-Western College Pub
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Binding: Hardcover
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Quantitative Analysis for Management with CD (9th Edition)
ASIN: 0324066805 |
Book Description
The market leader in quality management, this text is built upon the strength and experience of well-known authors in the field. As a past president of the Decision Sciences Institute and examiner for the Malcolm Baldrige Award, Evans is able to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. The principles of total quality, as reflected in the Baldrige Award, provide what the authors feel is the best overall synthesis of the concept of quality. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. All chapters have been updated to reflect the most current thinking in the profession.
Customer Reviews:
In a world of diminishing quality, THIS BOOK SHINES!.......2007-08-25
Long, verbose, time consuming and WORTH EVERY BIT OF IT!
Was an assigned text for an upper level university Management course. Excellent choice. The content made sense, was well written/easy to read, and continually built on earlier chapters.
It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it!
Like off the shelf new.......2006-03-18
Came quickly with the software package included.
Saved over $20 from school bookstore website!
It is really a Quality book.......2005-09-30
It is straightforward book. Each chapter has some case study, which is real application of Quality management. I would strongly recommend for students as well as managers to read this book. It has different point of views from various Philosophers like Dr. Deming, Dr. Juran, Crosby and other well-known persons.
I highly recommend this textbook .......2005-07-27
I used an older edition of this book in preparing for the ASQ Certified Quality Manager Exam. It is a great reference.
Very comprehensive book!.......2004-02-23
This is a required book in Keller Graduate School of Management for GM588 (Managing Quality). It is an exceptionally comprehensive title.
Average customer rating:
- Operations Management with Student CD-ROM
- Interesting Read
- authors think we have no brains
- Easy text to follow
|
Operations Management with Student CD-ROM
William J Stevenson , and
William Stevenson
Manufacturer: McGraw-Hill/Irwin
ProductGroup: Book
Binding: Hardcover
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Management: The New Competitive Landscape with CD and PowerWeb
ASIN: 0072476702 |
Book Description
Operations Management, 7/e surveys the field of operations in both the services and manufacturing sectors. Provides enhanced coverage from the strategies of designing a product or service, through the processes and systems of making and delivering the product, and controlling the operations. All the standard topics are covered with concepts and supporting examples, problems, cases, and appropriate current news clips and readings. Stevenson highlights the very important role Operations plays in today’s business world with concise coverage of concepts such as JIT, TQM, supply chain management with more thorough integration of services and increased use of real world examples. All basic quantitative techniques are presented, many in supplements that can be highlighted or bypassed depending on the course structure, and all are supported with step-by-step examples and solved problems, many including example solutions built into Excel spreadsheets. The text is the most widely adopted of any for the introductory course mainly due to the balanced coverage and clearly explained concepts.
Customer Reviews:
Operations Management with Student CD-ROM.......2006-03-09
This excellent reference book was purchased for use by my company's MBA Students as it was stipulated reading material. As such it became part of the Training and Development Library and overnight became the most requested book by our Young Executive Trainees and Middle Managers.
Eva Andrews
Training and Development Director
Post and Telecommunications of Kosovo, J.S.C.
Interesting Read.......2003-03-19
This book is an easy read, lots of pictures, examples w/ solutions and definitions give clear understanding with a follow-up example. If you're into operations, get this book!
authors think we have no brains.......2002-12-28
the book is written with a lot of unnecessary details that are just common sense. The exersises are ok but too much stuff that was not important
Easy text to follow.......2002-03-07
Used in MSCI classes. Easy text to follow with alot of examples, no case studies though. The most valuable item though is the student cd-rom. It's a great tool, especially the excel worksheets-which are easy to use. Explore the cd-rom and you'll know what I mean.
Book Description
Operations Management: Contemporary Concepts and Cases, is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective, appealing to non-majors and practical for use in an MBA level course in operations management. The size and price of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The cases offer variety in length and rigor; and several are from Harvard and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
Customer Reviews:
A good supplementary text .......2006-01-26
Schroeder has written a very good broad,introductory text that can be effectively used in three different ways.The book can be used as an introduction to operations management for non business or liberal arts majors.The second way that the book can be used is as a supplement to the Knod-Schonberger book or the Stevenson book.The management case studies section at the end of the book is excellent .However, it is not recommended that this book be used as a core textbook in a formal operations management course in a business department curriculum unless the instructor intends to supplement the students reading with numerous technical handouts.For instance,a handout on basic cost-volume analysis must have already been digested by the student before he could make any sense out of the example or exercise problems in chapter 12(Facilities and Aggregate Planning). Shroeder may have assumed that the reader of his text will already have completely mastered many/most of the basic operations management tools and techniques.This should be the case in graduate level courses;the book would be a useful supplement in MBA courses.
Book Description
Previously known as Fundamentals of Operations Management, Operations Management: Integrating Manufacturing and Services offers a broad and relatively non-quantitative overview of the field of operations management and provides a “big picture” perspective that should appeal to a variety of business majors—not just those students majoring in operations management. Reflecting the background of the authors, Operations Management: Integrating Manufacturing and Services has the strongest coverage of services of any introductory book on the market. The treatment of both manufacturing and services, as the new title suggests, is again more fully integrated than other competing textbooks.
Book Description
Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 10/e (CJA) provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides comprehensive coverage, from high-tech manufacturing to high touch services with a balanced treatment. CJA also thoroughly integrates and discusses current issues such as globalization; supply chain strategy, E-business, and ERP. The concepts are illustrated by using abundant real world examples, articles, illustrations, problems and cases. Technology is integral to the success of this course, as such, CJA also provide students and instructors with an innovative array of leading edge technology learning and teaching tools.
Customer Reviews:
typical text book.......2007-03-13
BORING!!! good napping material... who would purchase this on my recommendation? you'll purchase on your instructor's requirement!
It is OK.......2005-10-29
This book is useful, but not for beginners. It starts easy then gets too complicated.
Great book and very fast delivery.......2005-09-25
Very Fast Delivery (three days), Excellent Seller will definetely buy again. Book was the international edition Excellent condition.
Operations Management for competitive advantage.......2005-09-09
I would not order anything from Amazon because they do not follow through on their advertised shipping. Free shipping is a joke especially since Amazon stated shipment in less than a day but in reality it would be over a week and the book would not get to me before the second week of class.
Reassessing My Earlier Thoughts.......2004-05-01
I have previously reviewed this book, but have recently read it again, and am reassessing my opinions on it. While I still hold most of my earlier opinions, I have a couple of other insights after the second reading.
First, the PowerPoint slides on the included CD are very useful, and are generally well done, but they do contain a number of errors, which should have definitely been caught.
Second, the book gets more mathematically oriented as it goes on, and by the time the reader gets to about Chapter 9, the book makes so many assumptions about mathematical background (that may not be safely assumed, even in Business schools) that the example problems and, more importantly, explanations given, are very difficult to grasp: the chapter on forecasting is the peak of indecipherability. Some problems will just say something like 'using calculus...' and then show what happened as a result (this is especially true in the PowerPoint slides, by the way). What I am saying is that people who have recently had advanced calculus and statistics won't have a problem, but anyone who has been away from higher math for a couple of years will struggle.
Third, many of the case studies, while very well written and illuminating, are clearly taken from company specific corporate public relations fodder. In other words, they frequently read like propaganda. Don't get me wrong, I very much like the case studies, they just seem a bit stilted, though frequently they are the strongest part of a chapter.
Fourth, the book is absolutely strewn with buzzwords. I understand the needs to use specific terms to define specific concepts, and these authors are far from being alone in this misdeed, but sometimes speaking clear English actually helps a student understand the information. I absolutely draw the line when the authors call 'eyeballing' a line on a graph "Ocular Heuristic Approximation" (OHA). (Just a tip for the authors before they write the next edition.)
Finally, the book is filled with color and expensive printing tricks throughout, like color type, inset boxes, lots of color graphs and charts (some of which are redundant), and the like. My point here is that this stuff, while generally nice to look at is not value added, and dramatically raises the price of the book (mine was $135.00) with no increase in value to the students. For Mr. Chase and the rest of the authors: read your own book. Understand what the consumer (in this case students) want and need, and write that book. Don't fill a book with tons of color and fancy typographical tricks and drive the price through the roof. There are many other Operations Management books available for half the price and I recommended a couple of specific titles in my course critique. The book may look nice, but it isn't worth this price.
In summation, I now give this book three stars. It is very comprehensive, and there is a lot of good information between it's covers. If you can grasp the advanced math, put up with the buzzwords, and deal with paying $135 for a single book, this really isn't too bad.
Book Description
This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 15 principles as a framework for organizing the text This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.
Customer Reviews:
The best general undergraduate treatment of operations management-4.5 stars.......2006-01-26
Knod and Schonberger have written the best general text available on production/operations management at the undergraduate level.The text has very good chapters on Capacity Planning(aggregate capacity planning),Scheduling,Design(reliability and serviceability),Quality and process control(especially pp.318-322 on mean and range charts and pp.327-330 on process capability analysis),Inventory control,Timing(waiting lines and queues),and PERT.A minor weakness is that a discussion of the use of the Beta distribution in PERT analysis is omitted from the book.Anyone who covers this book throughly will be very well prepared to take senior level undergraduate courses and graduate level courses in operations management.
Mixed - good survey and quan, weaker on soft subjects.......1999-01-06
Fairly good survey book. Having an undergrad operations background, I found this book mirrored the strengths and weaknesses of a more detailed operations curriculum. Book is best in framework and quantitative model overviews, weaker on softer subjects like staffing, project management, & holistic quality.
Highly over-rated . Full of fluff.......1997-10-22
If your MBA professor offers Schonberger as the answer to 21st Century Operations Management, seek a transfer quick. Obsessed with a touchy-feeling "quality paradigm", there is not enough meat here to frighten off the most zealous vegetarian. The chapters on "managing projects" and "facilities management" are especially shallow.
Book Description
Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
Customer Reviews:
Melhor de melhores..........2004-11-08
O livro do Fitzsimmons é a melhor ferramenta conceptual e practica sobre gerenciamento de serviços. Sem dúvida.
El libro de Fitzsimmons es la mejor herramienta conceptual y práctica sobre gerenciamento de servicios.
O book of Fitzsimmons it's the better conceptual and practical tool about services management I've ever seen.
Jorge P. Aldrovandi
Fortaleza / Ceará / Brasil
I've never read a book that sucks more than this one does.......2003-12-08
Pointless formulas, impossible to find actual definitions, book is full of outdated real world references (ex: referring to online purchasing as a new fangled idea). I've never been so confused by a text in my life. I DO NOT recommend this book. It was a required text for my service management class and NOBODY was happy with the text. It almost annoyingly uses Texas as a reference for nearly all analogies. The only thing good about it was how highly it spoke of Amazon.com!
Its implementable, I used it so much it needed recovering.......1999-07-21
This is not the first services management Text I have read or the First Management text. The imposed shake up in the health professions has created a need to take on new learnings in a discipline I was not used too. However as I read I was able to understand and classify services. The wholistic view given in the first chapters allowed me to define my purpose and mission, define the characteristics and benefits of my service and create a service package. I was able to apply this through the service concept and focus on my delivery system creating a strategic plan centered around my clients. Its chapeters on quality allowed me to understand the concept of quality its content and purpose in respect of my business and implement a quality plan. It shed new light on the interactions between employees, organisations and clients. This allowed me to create strategies to improve employee satisfaction. The chapters on The physical facitity allowed me to redesign the physical environment of my service,improving employee and customer satisfaction. Capacity and demand and the handling of waiting times, is so important and the book takes time on these subjects. Conceptualy I was able to design and develope a service reflecting the type and standard of service I was in. This would not have been possible without the background theory, models and formulae supplied by the authors. They package their message in a form I understood. The models and diagrams are particularly good as are the referencing. Although the case studies weren't that relevant as I had my own organisation to test the readings on I still feel they would be valuable to the aspiring student, and it has changed forever my perception of the service encounter both as supplier and participant. The chapters and pieces on IT were important and its role in customisation of services and identifying added value areas and potential new markets are not to be missed.
I would recommend it as a first text and as a core text to cover all the gaps missed or misunderstood in other texts. The depth is such that you get to choose how far you go. If its too much then you stop. A word of warning it took me a year to read not because it was difficult but because clarity of thought can take time. Still my bank manger on seeing my final work stopped short and said.."You can actually do this stuff" If its results you want then this is a good place to start.
Average customer rating:
|
Quality Management with Student CD (Mcgraw-Hill/Irwin Series Operations and Decision Sciences)
Howard S. Gitlow ,
Rosa Oppenheim ,
Alan Oppenheim , and
David Levine
Manufacturer: McGraw-Hill/Irwin
ProductGroup: Book
Binding: Hardcover
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Strategic Electronic Marketing: Managing E-Business
ASIN: 0072999837 |
Book Description
Quality Management's all-new section provides the framework for designing effective administrative systems for quality management. New coverage of Six Sigma combines with a wealth of new examples from industry to communicate both the theory and reality of quality management today.
Customer Reviews:
Not for OM majors.......2001-09-25
This books does a good job supporting a contemporary approach to Operations management. It does not assume everybody wants to major in Om nor does it assume everybody wants to go into manufacturing. It is very readable and does a good job helping the studetn understand the basic trade-offs of OM.
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- Modern Business Statistics (with CD-ROM and InfoTrac )
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- New Directions for Organization Theory: Problems and Prospects
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- Operating System Concepts
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- Physical Asset Management Handbook
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