Book Description
Inventory accuracy starts with an understanding of the conditions under which errors occur and ends with error-resistant processes, intelligent use of technology, a well-trained and highly motivated workforce, and an ongoing process of continuous improvement. In between, there's cycle counting, root cause analysis, process evaluation, user interface design, procedures, employee training, accountability, control methods, process checks, audits, exception reporting, transaction techniques, measurement, counting methods, bar codes, RF systems, speech-based technology, light systems, and software.
Inventory Accuracy: People, Processes, & Technology covers all of these topics and more in a comprehensive treatment of the subject of inventory accuracy in distribution, fulfillment, and manufacturing environments. In addition to documenting the standard tools and techniques used to achieve accuracy, the author provides insights as to why many of the standard solutions don't provide the best results and offers alternative methods. The focus on practical solutions that take into account the sometimes-conflicting priorities that affect accuracy, results in an approach that not only looks good on paper, but more importantly, works in the real world.
Customer Reviews:
A very, very basic book...there has to be better.......2007-05-28
This book is very basic and appears to be very dated. Several times I had to look at the copyright date to ensure it wasn't that hold. With a copyright date of 2003, I thought it would contain more up-to-date information. If you want very, very basic information, than buy this book. If you are already in warehouse distribution, this book will not help you at all. The advice that is given is so basic and not very helpful.
Inventory Accuracy 101.......2007-01-23
Book is written using easy to understand terminolgy. Glossary was invaluable tool.
Piasecki is the Man.......2007-01-04
David Piasecki is a very knowledgable fellow. But more importantly, he has the ability to communicate like an average Joe, not some academic.
This book is easy to read, and has lots of funny cartoons anyone dealing with warehousing or inventory can appreciate.
As far as actual content, Piasecki discusses what works, what works better, and the reasoning behind all of this. His many years of experience clearly shine through in this read.
Check out his website too, it has alot of useful information that compliments the book.
Inventory Accuracy in action.......2006-09-21
As a cost analyst for a mid-sized manufacturer, I found this book invaluable for setting up analyses of cycle counts, and it was THE guide for putting together a full physical count process when our parent company demanded it. It's a pleasure to read (yes, this, a book on managing inventory, is a PLEASURE to read!); Piasecki's take on what a physical count is REALLY like is priceless. He really has a complete grasp of what it means to have human beings managing inventory. See his chapter on what machines and humans each do best.
Takes a dfficult subject and make it easy to understand..........2005-10-05
Fantastic and essential resource for those wishing to understand and implement inventory accuracy and cycle counting in their business practices.
Book Description
The ability to bring new and innovative products to market rapidly is the prime critical competence for any successful consumer-driven company. All industries, especially automotive, are slashing product development lead times in the current hyper-competitive marketplace. This book is the first to thoroughly examine and analyze the truly effective product development methodology that has made Toyota the most forward-thinking company in the automotive industry.
In The Toyota Product Development System: Integrating People, Process, and Technology, James Morgan and Jeffrey Liker compare and contrast the world-class product development process of Toyota with that of a U.S. competitor. They use extensive examples from Toyota and the U.S. competitor to demonstrate value stream mapping as an extraordinarily powerful tool for continuous improvement.
Through examples and case studies, this book illustrates specific techniques and proven practices for dealing with challenges associated with product development, such as synchronizing multiple disciplines, multiple function workload leveling, compound process variation, effective technology integration, and knowledge management.
This valuable book:
Highlights the application of value stream mapping methodology to product development. Identifies and defines the categories of waste that are specific to the product development process. Presents countermeasures and proven practices, based on Lean principles, developed for the product development process used at Toyota. Illustrates and clarifies the methodology by presenting actual case examples at Toyota and a U.S. competitor.
Readers of this book can focus on optimizing the entire product development value stream rather than focus on a specific tool or technology for local improvements.
Customer Reviews:
Toyota system- A good book.......2007-10-07
I bought this book as a part of my classroom text material. It's an interesting book that talks about how Toyota uses its system to achieve lean manufacturing by integrating people, process and technology. This is coupled with the lean design guide book for our text. It is informative.
A must read for those who want to study the next product development frontier!.......2007-06-18
This book is based on lean product development in the automotive world and has some shortcomings when it comes to applying what Toyota does to other industries. However, with Toyota's success lately their are few arguments against not studying how Toyota approaches product development and applying it to our specific industries. I think the hardest thing for most American companies will be having the long-term discipline to implement what Toyota has done.
Academic Review of New Product Development.......2007-05-28
Although this book is very popular today, the authors offer no new approaches to new product development. Companies should strive to leapfrog Toyota. Similarly to Demmings' focus on quality, every aspect of Toyota's NPD process was first developed in the USA, which still ranks as the World's leading innovation source.
Best book about Toyota PD.......2007-05-08
This is the third book I've read about Toyota and by far the best one. I'm an engineering manager and found dozens of simple, new ideas in this book. This is a very thorough & practical guide to the inside workings of Toyota's PD system. There are many examples and sufficient details that you can easily understand them and also try to implement them in your own organization.
Excellent reading for OEM........2007-04-05
Very interesting topics covered. Strongly recommended for engineers in the automotive industry.
Average customer rating:
- Want to improve your manufacturing processes and obtain excellent results? ¿Quiere mejorar sus procesos de manufactura?
- Very tiny book
- Handy Reference, Perfect for Training Seminar
- The Lean Manufacturing Handbook
- Lean
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The Lean Manufacturing Pocket Handbook
Kenneth W. Dailey
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The Lean Pocket Guide
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The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
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Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
ASIN: 0974722103 |
Product Description
Speak the Language - Understand the Concepts - Know the Techniques
The Lean Manufacturing Pocket Handbook is intended as a reference guide covering the terms, concepts and techniques involved in Lean Manufacturing. It is written in an easy to understand fashion making it useful to both the seasoned Professional and the Novice.
Paper Back - .125" x 3 ¾" x 5 ½" - 44 Pages - 27 Visuals - 34 Definitions - 16 Examples
Customer Reviews:
Want to improve your manufacturing processes and obtain excellent results? ¿Quiere mejorar sus procesos de manufactura?.......2007-10-18
This book will help reduce and even eliminate waste in your organization. It's worth trying. It makes manufacturing processes to flow better and brings quality improvement to the work place. I recommend it. All our employees should read it (Spanish Version) / Este libro ayuda a reducir e incluso a eliminar desperdicio en su organización. Vale la pena intentarlo. Hace que los processos de manufactura fluyan mejor y trae mejoría a la calidad en el lugar de trabajo. Lo recomiendo (Version en Español)
Very tiny book.......2007-05-10
Very tiny book. I was not expecting such a small book. Very expensive item for its size.
Book arrived with a grease stain on the cover!
Handy Reference, Perfect for Training Seminar.......2007-01-13
If I had to give a 1-2 day seminar on the subject, this would be a handy handbook. For that purpose, it should be used, not as a general reference on lean manufacturing.
If this review was helpful, please add your vote. Thanks.
The Lean Manufacturing Handbook.......2007-01-09
I purchased this handbook to be used as a quick reference guide and as part training aid when I talk to my Clients in the manufacturing sector. It has completely satisfied these requirements and the other factor that appealed was its true "pocket" size.
Lean .......2006-08-28
Delighted with this book. Firstly it's size is great as when you are on the Gemba (Floor) you can have this in your back pocket and referance it when needed. It goes through the various concepts of Lean in an easy format and then explains the techniques. As a Lean BlackBelt myself, it's a great tool to use in every day situations.
Average customer rating:
- A Welcomed Addition To My Reference Library
- Hazardous Waste / CLEAR & SIMPLE
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Hazardous Waste Operations & Emergency Response Manual and Desk Reference
Christian L. Hackman ,
E. Ellsworth Hackman III , and
Matthew E. Hackman
Manufacturer: McGraw-Hill Professional
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ASIN: 0071378812 |
Book Description
Hazardous Waste Operations and Emergency Response Manual & Desk Reference is a straightforward reference and training source designed to provide the site safety and health professional with a comprehensive guide to responding to emergencies involving releases or potential releases of hazardous substances. Important topics are discussed such as: Toxicology, Sampling and Analysis, Personal Protective Clothing, Chemical Incompatibility, Decontamination, Labels, Placards, and Other Identification, and Site Investigation, Control, and Emergency Response.
Designed along the lines of 29CFR 1910.120 (Hazardous Waste Operations and Emergency Response regulation), this manual covers the training requirements of managers, supervisors, and professionals (engineers and scientists) involved in hazardous waste site operations and includes all topics covered in the OSHA-required 40-hour training course.
The CD-ROM contains the book on PDF as well as the NIOSH Chemical Database for 2002. There are blank forms such as: site health and safety plans, checklist, worksheets, sample MSDS sheets, accident report forms, and site visit forms.
The CD also includes sample questions, practice exams and practical field exercises.
Customer Reviews:
A Welcomed Addition To My Reference Library.......2002-05-01
...
Perhaps the most complicated and convoluted set of regulations is those concerning hazardous waste, its handling, disposal, and response to its release. Of course it can be considered that the Federal Government did err by calling process by-products hazardous waste instead of following its performance-based philosophy as demonstrated in the OSHA regulations. Regulatory compliance could have been so much simpler if the definition employed was - this by- product has the potential of being hazardous if miss handled, such miss handling entails the following. Alas, this is not the case and we are burdened with a set of regulations that can turn youth aged overnight.
There is hope however, and a light at the end of the proverbial tunnel can be seen. Coming like Dumas' Three Musketeers of old, galloping into the fray and seeking to make order out of chaos come the Hackmans with their Hazardous Waste Operations & Emergency Response Manual and Desk Reference. Since receiving this volume, it has become a ready and useful reference. It provides 16 chapters along with a CD-ROM of essential compliance information. A true compendium of valuable and useful data, guidance, and analyses.
For example, consider Section 2. Hazardous Waste Defined: Contained therein are the following major topics: The OSHA Definition, EPA Definitions, The DOT Definition and Training Aids and Resources. These are then further broken down into sub topics. Such organization, scope and thoroughness provide a valuable tool when evaluating a particular situation or compliance methodology. Other sections cover such topics as Material Hazards, Chemical Incompatibility, Toxicology, and Sampling and Monitoring to name a few. The most substantial section is entitled Superfund Sites and Brownfields: Site Investigation, Control and Remediation. This alone is broken into 22 subsections, each of which is further subdivided.
Perhaps one of the best technical writers of the last century was Samuel Glasstone. His volumes on Chemistry and Nuclear Engineering were very easy to read, understand, and use. This is because he endeavored to number every new topic so that easy reference could be made. This also provided logic to the subject matter, which assisted in the flow of the information that was providing. The Hackmans have effectively employed this numbering technique, and by doing so have provided not only simple logic and understanding to complex subject matter, but have also provided easy access to the information provided in the text.
The text is enhanced by a Glossary of 91 pages plus a 12-page list of Acronyms. Both of these reference aids are important and necessary because of the complexity of the subject matter and that Federal Regulations breed and feed on acronyms and convoluted terminology. It is almost impossible to maintain understanding and awareness of all of them. In fact, the extensive glossary is a welcome adjunct because of the myriad of technical terms and regulatory definitions a fractioned needs to employ and understand. For example, in this glossary, the term hazardous substance is defined by 7 specific requirements; CERCLA, Federal Water Pollution Control Act, Section 112r of the Clean Air Act, Toxic Substances Control Act, DOT, Solid Waste Disposal Act and OSHA. This depth and breadth is valuable because it enables a comprehensive evaluation of a particular situation and assists in eliminating or at least minimizing the chance of an omission error.
It must be remembered that many practitioners are experts in a particular technical or regulatory area. As such, they need a tool that assists them in understanding and in becoming aware of requirements outside of their area of expertise. The provision of comprehensive definitions and information helps to foster such a broad perspective.
In addition to the book a special CD is provided as an additional resource. According to the authors this CD serves three purposes: It provides downloadable and printable resources for trainers - these include a sample HAZWOPER Worker exam, It provides a selection of NIOSH Databases which includes the NIOSH Manual of Analytical Methods and the NIOSH Pocket Guide to Chemical Hazards, and lastly it provides 18 appendices to the text - these appendices include Limits for Air Contaminants ("Z Lists") 29CFR1910.1000 and the OSHA HAZWOPER Standard, 29CFR 1910.120. Just the contents of the CD is worth the purchase price of the text. All in all, according to the contents, the CD covers 33 separate topics.
When dealing with the complex issues that practitioners face every day, the information contained in the CD forms a comprehensive foundation of knowledge, data and information. This is presented in a concise and easily usable format. Also, instead of creating a second volume, the authors wisely chose this option of the CD to compliment the text, thereby producing one volume packed with essential information and resources.
One of the major frustrations a practitioner faces is that it is usually necessary to consult various references in order to address a particular situation. When a volume comes along that provides an encyclopedia of useful and necessary information, it does simplify many other time-consuming information search tasks. The profession has benefited from this work because it provides that simplification. The authors have brought together information from diverse sources into one volume. One volume, that has already proved its value to my practice.
The only shortcoming is that the use of color, especially in the signs and placarding examples would have been useful and would have assisted in making its reference value even greater. Seeing these items in the colors specified by the regulations would have enhanced the understanding of their meaning and employment. Perhaps just a color insert or inside cover display would have served this need adequately.
This volume has become a useful and welcomed addition to my reference library, and well worth the modest price.
Hazardous Waste / CLEAR & SIMPLE.......2002-04-27
We own an environmental contracting company and we are responsible for training our employees. This is the best book that we have seen to date. It is simple to read and easy to use. One of our services is hazardous material training for our client base. We are planning to use this book in the training classes. We enjoy how the book is laid out and how one subject rolls into the next. The subject matter is right on track for our industry. It is about time a book like this was printed. We are planning to generate revenue from the sale of this book and the upcoming classes that we are developing.
Book Description
Here's the first information ever published in Japan on the Toyota production system (known as Just-In-Time manufacturing). Here Ohno, who created JIT for Toyota, reveals the origins, daring innovations, and ceaseless evolution of the Toyota system into a full management system. You'll learn how to manage JIT from the man who invented it, and to create a winning JIT environment in your own manufacturing operation.
Customer Reviews:
Everything I expected!.......2007-09-29
I got this as a present for my father for his birthday last weekend. He has already started reading it and making notes. It is everything we hoped it would be and met his expectations. I would recommend it for marketing students, teachers, and anyone interested in that type of thing.
Tell it like it is.......2007-04-10
There are many myths around the Toyota Production System (TPS). Ohno Taiichi merits my deepest respects, considering he was able almost a half century ago to observe and learn from others. Considering the simple target given to him, to "catch up with America" he studied in-depth the work of Ford and recognised the idea of copying the US supermarket system for his operational purpose.
The book describes very well what constraints he was given from the owners when Toyota started to get into the automotive business and what path they followed until the first fully operated TPS plant went operational at the 60s.
Many thinkings of Ohno Taiichi are still actual. He is capable of bringing key problems to the point: efficiency gains are worthless until they really lead to cost reduction. Unfortunatelly we all now the opposite from this wisdom - and many "growth-strategies" of companies today are nothing else than to try to increase business with the same workforce. Furthermore the author gives good examples how Toyota handled different issues, as e.g. the syncronization of production with final assembly.
The reader will not find any operational theory or formulas in this book and if you are looking for books teaching you about designing and sizing Pull-systems you should look for books as "Kanban made simple" or similar. TPS is not about installing software than about eliminating everything which is waste and does mainly not contribute to the succes of your business.
Anyway this book is a must read for any readers interested in first hand information about the basis that made TMC what they are today - a business model developed by smart people many years ago and dearing to ask simple questions, to find sound and robust solutions and to steadily develop the system and its people working in it.
My deepest respect to Ohno Taiichi,
Domo arrigato,
Oliver
Delighting.......2007-03-09
For all the people searching a new way to lead & achieve new innovations, is a good example of attitud & ideas for that purpose. After a war between ownselfes & paradigms a Japanese discovered the importance of loose fear, achieving several succesfuly goals in his Company & in his Country.
Toyota Magic.......2006-05-24
"Toyota Production System: Beyond Large-Scale Production" is a very enlightening work by the inventor of lean manufacturing, Taiichi Ohno. This small book is packed with insights and ideas on how to efficiently and effectively run a production system. The Toyota Production is also known as lean manufacturing, entails, among other things, minimising waste through continuous improvement and producing only what is sold, as requested by the customer. This unique and innovative system explains why Toyota makes profits even in tough times when other competitor firms are losing money.
The book explains this fascinating subject in a simple and easy to read and understand way that makes it accessible to a wide range of readers. Among the things that I found very interesting was the concept of zero defects, production load-levelling, standardised work and just-in-time delivery.
The book is very enlightening reading for those involved in any production process.
Toyota Production Systerm: Beyond Large-Scale Production.......2006-03-24
Great! Enlightening AND an interesting read. So good I bought an extra copy to give as a gift.
Book Description
Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise Brian Maskell and Bruce Baggaley
As companies move ahead with the implementation of lean production, financial functions often lag behind. When this happens, not only do they fail to actively support the effort, but they can actually hinder it.
In Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise, authors Brian Maskell and Bruce Baggaley present a step-by-step method for transforming a manufacturing company's financial functions to support lean manufacturing. This step-by-step method transforms the accounting system to follow the company's pathway through lean implementation covering what needs to be done at each stage to support lean.
A case study runs throughout the text illustrating the lean accounting transformation within the context of the whole lean enterprise. A CD-ROM is included containing detailed forms, charts, and diagrams supporting the transformation to lean accounting.
Practical Lean Accounting is a valuable tool for CFOs, Controllers, accounting staff, and general managers that use key financial information to control their processes and support lean implementation.
Customer Reviews:
Who' Counting & Practical Lean Accounting: 1+1>2.......2007-07-16
"Who's Counting" and "Practical Lean Accounting" are two great books on lean accounting. I wondered some time ago, which one to read and I am glad that I could not decide, so I bought and read them both. They complement each other extremely well and each one conveys the lessons of lean accounting from a different angle.
"Practical Lean Accounting" is a well structured textbook, approaching lean accounting in a systemized way. Starting from straight-forward shop-floor measurements, like the day-by-the-hour report, it gradually immerses the reader into more demanding topics, like value stream costing or lean performance measurement, culminating in the thorough description of the Sales, Operations and Financial Planning (SOFP) process, which is the way, how an entire lean enterprise is planned, controlled and measured. Lean practitioners looking for specific answers to particular questions will find it easy to navigate through the book. People with the luxury of time for reading it cover to cover will also like it, due to the gradual increase in the complexity of the topics and the many references to other chapters.
"Who's Counting" focuses more on the human side of turning the vision of lean accounting into reality. The novel format is the best way to illustrate, how strong the resistance against change will be and from how many corners of the organization it will attack back. Knowing what to do and knowing why is not enough, the issue is not capturing people's brains. The real challenge is conquering their hearts, while tearing down decades worth of wrong beliefs, bad trade-offs and political game-playing. Mike, the hero of the book teaches us through his own mistakes, that patience, tactfulness and respect for people is more helpful, then acting like a bull in a china shop. The reward is the enthusiastic desire of fellows to go his way and take ownership of the new processes. He even manages to turn Fred, a CFO who has to recognize, that most of what he built during his career was wrong, to use the 3 years until his retirement for becoming the most enthusiastic advocate of change!
Both books provide the reader with insight and incite self-reflection about "the way, we do things". There is hardly any chapter without a sacred cow being slaughtered, however this will strike the reader as plain common sense, due to the thorough description of the reasons. Deeply engrained management practices, such as approval routings, full absorption overhead allocation, standard costing or departmental budgeting will seem ridiculous, once the reader starts to open the eyes to see their fundamentally wrong assumptions.
These books will make You hate many of Your current processes!
The Best Management Accounting Book in Years.......2006-11-08
"Practical Lean Accounting" is the best management accounting book I've read in 20 years - maybe more. Well written and illustrated with plenty of examples and diagrams, it adds new tools to management accounting and restores the relevance of some older ones. As such I recommend it to all management accountants and students - whether or not you are involved in lean accounting itself.
The aim of the book is to "produce a roadmap for finance managers in companies seeking to transition their organisations into lean enterprises". Lean accounting is a new approach to managing a business and, as management accountants, we have a duty to be there. As the authors say "it's never too early to start dismantling the company's transaction driven control systems. They represent huge amounts of waste and cost to the organisation !".
Specifically, lean management seeks to radically restructure the organisation into Value Streams (rather than functional departments), and this requires new management accounting tools including Value Stream performance measures, Box Scores, new methods of planning and budgeting, target costing and a whole host of other tools. The book explores all these tools in detail. The introduction of "lean" tools also allows significant reduction in transactions in the company's accounting processes, including the elimination of full-absorption costing.
Lean accounting is, therefore, designed to replace "traditional" accounting techniques which encourage inefficient practices such as building inventory, and often lead to poor management decisions (using Standard costs). Traditional measures are also too complicated for operational employees to understand easily and are often too late to be useful in shopfloor decision making. Lean accounting, by contrast, is very much focused on simple visual shopfloor measures for instant decision making, coupled with management accounting tools for longer term planning.
"Practical Lean Accounting" provides a good overview of the lean management process, and excellent linkage to management accounting activities. Highly recommended.
Convert your accounting methods.......2006-03-09
Best book on how to get your accoutning function to look at, use and make use of lean costing which really makes your lean projects work.
Great Tool for the Lean Enterprise.......2004-04-18
This book is right on target for the emerging practice of Lean accounting. It gets into the brass tacks of what you really need to do to report results that really mean something to the folks that can take action to improve the business. The entire concept of Value Stream Costing makes so much sense it's a wonder we haven't been using it for decades.
We have asked manufacturing to change, change, change in order to improve results and compete in this global market yet we have ignored the need to provide the necessary support from the accounting area. This book shows, step by step, how accounting must partner with manufacturing as well as engineering to provide actionable information in a timely manner. The old conventions of standard costing and variance analysis lead to poor decisions and this book will explain why.
A must read if you are serious about Lean manufacturing!
Getting the "Dough" to Flow.......2004-03-01
Based on the tenets of lean thinking, Mr. Maskell & Mr Baggaley present a powerful & practical implementation methodology that is applicable to lean accounting and all lean business practices. By integrating lean accounting with the transition to lean systems thinking, organizations now have the measurement and analysis tools to make robust business decisions at any level.
Book Description
Written in a simple and user-friendly style, this book covers all the basics of supply chain management and production and inventory control. It is the only book listed in the APICS-The Educational Society for Resource Management CPIM Exam Content Manual as the text reference for the Basics of Supply Chain Management (BSCM) CPIM certification examination. 15 separate chapters discuss an introduction to materials management, production planning system, master scheduling, material requirements planning, capacity management, production activity control, purchasing, forecasting, inventory fundamentals, order quantities, independent demand ordering systems, physical inventory and warehouse management, physical distribution, products and processes, just-in-time manufacturing, and total quality management. For business personnel whose job functions include materials management, and production and inventory control.
Customer Reviews:
Well worth the money........2006-05-21
I own the 4th edition. I had to make a comment after amazon recommended the 5th.
This is a great book. Originally, i was PO'ed at the price. Especially when you get it and its quite thin compared to many texts. I had to get it for APICS.
Once you start reading it you find it cuts through all waste. This is not a padded book. It explains concepts in a brief, direct manner. Most importantly it communicates clearly. Its like a well written executive summary of the field of materials management. There is enough detail for practitioners.
I have almost all texts in the recommended reading of APICS. This is probably my favorite. The utility you will get per unit of time reading this is huge.
Basic Supply Chain.......2006-03-14
This book has an easy written language and is very good for beginners in the Supply Chain Management Area.
Best book to understand manufacturing process.......2006-02-01
This is one of the best books I have come across which explains the basics of Manufacturing.
A good textbook.......2005-11-17
This book covers the basics of material management and goes into some quantitative detail as well. It is very well written and its lucid style is perfect for a beginner to get a grasp on the subject.
The author clearly and logically explains the concepts of production planning, master production schedule, MRP, Production and activity control, purchasing, inventory management, forcasting, demand planning and much more.
The book also has an abundance of examples and exercises for the student to work through. It makes a good read as a beginner's textbook - but it is probably not very useful as a practical guide for the experienced professional.
Introduction to Materials Management (5th Edition) by J.R. Tony Arnorld (hardcover).......2005-09-04
I was surprised that I got the book was kind of old and not a hardcover as I saw online.
Book Description
Balancing conceptual and applied coverage of all aspects of the management and operation of services, this book has maintained the position as market leader through four previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject and is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on service out-sourcing highlights the importance of supply chain issues with services. In addition, discussion on the balanced scorecard and Six Sigma gives students the latest, most wide-ranging techniques for ensuring quality and evaluating long-term strategy planning. Coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses offering widely varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
Average customer rating:
- Great resource for decentralized wastewater systems
|
Small & Decentralized Wastewater Management Systems
Ronald W. Crites , and
George Tchobanoglous
Manufacturer: McGraw-Hill Science/Engineering/Math
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Binding: Hardcover
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ASIN: 0072890878 |
Book Description
Decentralized Wastewater Management presents a comprehensive approach to the design of both conventional and innovative systems for the treatment and disposal of wastewater or the reuse of treaded effluent. Smaller treatment plants, which are the concern of most new engineers, are the primary focus of this important book.
Customer Reviews:
Great resource for decentralized wastewater systems.......2000-07-03
I think this book is a fantastic resource, for both teaching purposes and design purposes. I recommend this book for use in the classroom and in the design room.
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