Product Description
This Practical Guidebook is designed as a quick and easy-to-use reference to support your process-improvement activities. Read it when you or your team are working on an effort that is: stalled; unstructured; taking too long; in need of new ideas; or has failed in the past. In Continuous Improvement Tools Volume 1, seven popular planning, analysis, and interpretation tools were discusssed. Now in Volume 2, the authors continue the process by introducing eight additional tools (Tree Diagram, Pareto Chart, Sequence Flow Chart, Process Flow Chart, Scatter Diagram, Run Chart, Control Chart, and Histogram) that are used during the various stages of a quality-improvement effort. Volume 2 also features a highly understandable reading format that combines practical examples with concise explanations. Plus, forms and checklists at the end of each chapter help to answer the question: "Which tool should I use and why should I use it?" Everyone from frontline employees to executives will find the book's content accessible, practical, and full of ideas that can be applied immediately!
Customer Reviews:
Wonderful and portable idea book and reference.......2001-05-03
This slender little book is a handy desk guide that covers some important continuous process improvement tools. It gives a quick "how to" for the following tools that are the foundation of CPI: Tree, Pareto, Sequence Flow, Process Flow, Scatter, Run, Control and Histogram.
Granted, the run and control charts would merit a book unto themselves, but that misses the point of this book - it's a handy reference and idea book that takes up little briefcase space for consultants or desk space for anyone who is involved in CPI or measurement and analysis of any kind. I take mine with me when I am working on projects at client sites, and have found it invaluable when I am developing processes and procedures because it gives me ideas when I am writing the measurement sections of those documents.
I give it five stars for clear descriptions packed into a slim book and its thorough coverage of some of the most important tools available to a CPI practitioner or consultant.
Book Description
Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean Servicing™: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing™ techniques have been implemented and proven effective in achieving substantial documented results. Lean Servicing™ is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean Servicing™ covers both theory and practical application of Lean Servicing™, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.
Customer Reviews:
A must read for anyone who is in Six Sigma or involved with improving quality in their organization........2005-08-27
Having been a Green Belt and now a full time Black Belt, this is the first book that I have found out of several that I have read that is exactly what I am doing day to day. The book is easy to understand and sheds additional light on the processes of Six Sigma. The chapters give excellent examples! The author is very skilled at her trade. She is currently a Master Black Belt and instructor with my organization. I, along with many others rely on her expertise. Thanks Betsi, you're a great mentor.
Lean Servicing??.......2003-06-07
I bought the book to learn about Lean Servicing. While Lean Servicing is 50% of the title, it is less than 10% of the text. Just one case study/example.
Excellent Choice!.......2003-01-12
If you are a Six Sigma novice or a new Black Belt or Green Belt, this is the book for you! Ehrlich's book takes the mystery out of Six Sigma by explaining the concepts of using Six Sigma and Lean in the service industry succinctly and accurately. The book has great servicing examples that make the concepts very easy to comprehend.
I highly recommend this book and intend to make it a "must read" for my associates.
Another hype.......2002-10-21
Being a certified MBB I was looking for something with more substance. A typical off the shelf book regading Six Sigma methodology and application. I was expecting more from the lean perspective and it absolutely failed at delivering anything regading lean processing. Just another hype to sell the lean manufacturing priciple with a poor execution.
This is a very good book and green belt reference tool.......2002-10-01
!After having read this book in greater detail a second time I felt obligated to rewrite my review!
Transactional Six Sigma and Lean Servicing is an easy read and laid exceptionally well. If you want to learn how to apply six sigma without all the rollout hoop-la this is a good book for you.
Too many of the newer books spend too much time discussing the road map of a full blown roll-out but lets face it, most of the people purchasing six sigma books are probably trying to apply the DMAIC problem solving approach on their own. If you're one of these people this book is for you.
Since I work in a transactional environment, I thought the Lean Servicing portion of the book, one chapter, would contain some good tips or new insight that I could apply to my gigs, but I was disappointed. The chapter simply describes how to perform a good process analysis.
However, I did enjoy the chapters (1.5 and 1.6) that discussed the history of quality and six sigma. These chapters are very well written and very, very interesting.
Betsi did a masterful job describing DOE and basic statistics in simple terms.
I can't believe how many times I find myself using this book as a reference tool!!
Book Description
In the post-Enron climate corporate executives are increasingly pressured to increase productivity and create an ethical, trustworthy organizational climate. 'Total Performance Scorecard' introduces a concept of organizational improvement and change management that combines the Balanced Scorecard model with the learning organization theory.
The TPS contains a personal balanced scorecard, which is tied to an organizational balanced scorecard. These scorecards reflect not only performance goals but personal learning and growth goals as well, and the organizational scorecards also address organizational climate issues. Continuous improvement, change management, 360 degree feedback, and the learning organization are theories that the TPS makes use of in a very straightforward way. If implemented, the TPS enables a company to tie personal goals to organizational goals and tie personal performance to organizational performance, all within a culture that supports integrity, personal growth, learning, and open communication. Nirvana!
* Links the personal scorecard to the organizational scorecard in a clear, straightforward way
* Addresses issues of personal ambition and growth within the context of corporate integrity and the learning organization
* Ties in several popular management concepts in one overarching concept
Customer Reviews:
This is a fascinating concept.......2006-08-13
Dear Dr Rampersad, I completely read your English book - Total Performance Score card. This is a fascinating concept. The processes involved in implementing TPS have been explained very simply using simple language. It is indeed a revolution in thinking to keep the 'integrity' as the core area around which other processes are developed. This is an essential part of any management concept for without integrity and commitment any new initiative is bound to fail. -S. Ramachandran, Human Resources, Ramco Systems Ltd, Chennai, India
Dr. Rampersad's processes bring organizations face-to-face with their own moral fiber.......2006-08-13
"Dr. Rampersad's book is just as timely an exhortation to American business as was In Search of Excellence. In this case, the survival of corporations depends on possessing an integrity that can both fuel their drive for performance
and keep it in check. Such integrity cannot be legislated by government or management. Fortunately, Dr. Rampersad's processes bring organizations face-to-face with their own moral fiber (and many other important issues). He couldn't have come along at a better time." --George Cline, MBA, President, VitalConcern, Tampa, FL
A desperately needed direction that management of organizations should adopt.......2006-08-13
"Total Performance Scorecard is a desperately needed direction that management of organizations should adopt. It stresses the importance and need of developing an organizational structure and philosophy that combines the goals and aspirations of the individual with those of the company. It is a melding process, which results in a corporate culture that is both individually and organizationally driven. The concepts embodied in this management concept
provide solutions to preserving and utilizing individual rights and capabilities while adjusting the organizational structure and philosophy to this new environment." --Edward H. Barker, Professor at University of LaVerne, CA
Ein integriertes Managementsystem.......2006-08-13
Äußerst systematisch aufgebaut, entwickelt Hubert Rampersad in einer stimulierenden und praxisnahen Sprache ein integriertes Managementsystem auf der gedanklichen Basis mehrerer erfolgreicher und äußerst aktueller Managementkonzepte, wie dem der Balanced Scorecard, dem des Total Quality Managements, des Wissens-, Kompetenz- und Performancemangements, des Changemanagements sowie dem der lernenden Organisation." --Professor Dr. Christian Schuchardt, Professor für BWL und Internationales Management an der School of International Business der Hochschule Bremen
A new management instrument that creates value based, ethical acting on a sustainable foundation.......2006-08-13
"Successful companies are High Performance Systems, something that is true today even more than ever. A condition to make these levels of High Performance possible is the alignment of personal and organizational targets and interests, irrespective of company levels or sectors. The Total Performance Scorecard (TPS) is a new management instrument that introduces this alignment and creates value based, ethical acting on a sustainable foundation. Dr. Hubert Rampersad has achieved a large and very important jump forward with the presentation of this concept". Professor Dr. Kuno Rechkemmer, Director DaimlerChrysler, Germany
Average customer rating:
- This is a great little book
- Ultimately it takes salespeople to drive business
- A good resource for those struggling to define their vision
- Reasonable introduction to Sales IT issues
|
Virtual Selling: Going Beyond the Automated Sales Force to Achieve Total Sales Quality
Thomas M. Siebel , and
Michael Malone
Manufacturer: Free Press
ProductGroup: Book
Binding: Paperback
 General
| Business & Investing
| Subjects
| Books
General
| Sales & Selling
| Marketing & Sales
| Business & Investing
| Subjects
| Books
Management
| Sales & Selling
| Marketing & Sales
| Business & Investing
| Subjects
| Books
General
| E-commerce
| Industries & Professions
| Business & Investing
| Subjects
| Books
ASIN: 0743236491 |
Book Description
The days when a salesperson could carry the company catalog around in his or her head have disappeared. From high-tech to low-tech industries, today's salesperson often represents thousands of products available in countless permutations. According to Thomas Siebel and Michael Malone, although more than 500 companies are rushing to market with information technology to aid millions of salespeople world wide, these systems are destined to fail. Why? Because, the authors argue, they focus only on improving efficiency, rather than on increasing the effectiveness of the selling process.
Instead, Siebel and Malone demonstrate the need to incorporate Sales Force Automation (SFA) within an overall philosophy that supports the sales force by fully informing sales reps to assist them in real selling, not just data recording and analysis. The authors show how this new vision, called Virtual Selling, will spearhead a new generation of SFA design to provide powerful tools -- from opportunity management systems and marketing encyclopedias to product configurations and team selling across multiple distribution channels -- which will enhance customer contact and heighten the effectiveness of the sales representative.
By assuming the larger role of "point person" at the center of every transaction, the members of what the authors call the "Informed Sales Force" will resemble independent entrepreneurs directing their own business by developing long-term customer relationships, generating proposals, managing the configuration and creation of products, and providing customer service and support. Siebel and Malone explain how this reengineering of sales can enable firms to achieve the perfect balance between the needs of sales and the operations of the rest of the company. Finally, the authors reveal how, in their equation, the Informed Sales Force uses Virtual Selling to reach Total Sales Quality, with great leads, smart pitches, irresistible closes, and above all, sales.
The potential benefits of SFA to business are enormous, from cutting costs to boosting productivity and revenue. Siebel and Malone's innovative and inspiring approach to this important subject will enable corporate managers and sales professionals in all industries to transform the virtual selling vision into reality.
Customer Reviews:
This is a great little book.......2005-10-26
Tom Siebel's focus of course is on the SFA side of sales, however this book is filled with great humor and great advice. I would recommend it to any sales person trying to improve their consultative selling approach. Siebel is of course a master salesman.
Ultimately it takes salespeople to drive business.......2004-01-28
Thomas Siebel has a great vision for what many corporate bureaucracies cloud over with endless data analysis...it takes real salespeople, on the street, selling the business to succeed. IT systems are meant to help in a number of different ways but ultimately they must exist to move sales forward and not drag them down. Siebel explains how companies can benefit from the data collection and analysis while empowering the salesforce to sell.
A good resource for those struggling to define their vision.......1998-11-26
This book is an excellent choice for individuals hell-bent on implementing sales automation without really knowing why. For those who are struggling to develop a vision for their sales automation initiative, Tom Siebel does a good job of balancing relevant historical information with real world examples and hypothetical situations. One might expect a book written by Tom Siebel to make the case for his company's own software solution, but that is not the case. Instead, Tom provides keen insight into the benefits of automation as it relates to the processes of selling and customer relationship management. Those who are have already developed and successfully articulated a clear vision for their sales automation initiative may find this book interesting, but probably of little value in moving forward. "Virtual Selling" concentrates exclusively on vision. Those looking for advice or information on the process one goes through in successfully developing and implementing a sales automation initiatve need to look elsewhere. Anyone wishing further information regarding this book, or sales automation in general, should feel free to email me at adamleft@webspan.net - Adam Lefton
Reasonable introduction to Sales IT issues.......1998-10-07
Readable book suitable for those interested in introduction to high level sales concepts and a 1995 view of anticipated impact of technology on selling.
Average customer rating:
|
Outcome Management: Redesigning Your Business Systems to Achieve Your Vision
C. Dan McArthur , and
Larry Womack
Manufacturer: Quality Resources
ProductGroup: Book
Binding: Hardcover
General
| Business & Investing
| Subjects
| Books
Leadership
| Management & Leadership
| Business & Investing
| Subjects
| Books
Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
Total Quality Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
ASIN: 0814402895 |
Customer Reviews:
HQ-Heart Intelligence.......2000-04-10
This book is an excellent introduction to the work of IHM, Institute of HeartMath, led by Doc Lew Childre, with key contributions from Deborah Rozman, Rollin McCraty, Sara Hatch Paddison, and Howard Martin. They have researched and tapped into a central resource, the "heart intelligence" or HQ used in the Chinese translation of The HeartMath Solution. The "heart" is not merely the symbolic seat of wisdom and feelings, common in many cultures, such as the Chinese and Hebrew, but an actual organ of intelligence. The author made useful distinctions between Care and Overcare, Lower and Higher Heart Feelings and proposed Cut-Thru techniques that teach people how "to cut thru the gordian knot" of emotional stress. Caring for yourself and balanced care for others release good hormones, raises anti-aging DHEA, while overcare induces stress and increases cortisol. Lower heart feelings are sentiment, attachment, expectation and sympathy. Higher heart feelings are genuine love, care, appreciation, compassion, patience, humor, courage, forgiveness, security and kindness. The heart is more than just a mechanical pump. Like the brain, it influences information-processing capabilities. The heart has its own electromagnetic fields and it informs the brain and directly affect perception, reaction speeds, and decision-making ability. "Cut-Thru practice allows heart, emotions, brain, and mind to entrain and become coherent, giving you the coherent power needed to access this dimension of your own intuitive intelligence." Anxiety and stress induce incoherent heart frequencies. The whole concept of COHERENCE is a fascinating focus for further studies. Here we not only have innovative theories based on research, corroborated by recent writings like, Molecules of Emotion, Second Brain, but also a whole series of techniques to develop such resources. If it doesn't get over-commercialized and deteriorate into a passing fad, Heart Intelligence will greatly benefit humankind. Cut-Thru is very easy to read and follow. However, if you just want to read one book on the work of IHM, The HeartMath Solution may be a more comprehensive and updated choice, with other extremely useful techniques, such as Freeze-Frame and Heart Lock-In.
Average customer rating:
- Great overview for process improvements!
- Direct and concise.
|
How to Achieve Iso 9000 Registration Economically and Efficiently (Quality and Reliability Series, 48)
Naroola
Manufacturer: CRC
ProductGroup: Book
Binding: Hardcover
General
| Business & Investing
| Subjects
| Books
Quality Control
| Management & Leadership
| Business & Investing
| Subjects
| Books
Total Quality Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
General
| Engineering
| Professional & Technical
| Subjects
| Books
Manufacturing
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
Quality Control
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
General
| Science
| Subjects
| Books
Manufacturing
| Quality Engineering
| McGraw-Hill Engineering Store
| McGraw-Hill
| By Publisher
| Books
ASIN: 0824797582 |
Book Description
Adopting a hands-on approach, this work shows how to achieve ISO 9000 registration efficiently and economically, through the TAP-PDSA (Train, Audit and Plan / Plan, Do, Study, Act) method. It explains issues encountered in registering, providing real examples, and addresses the functions of a registrar, the importance of choosing a registrar early, and the criteria of registrar selection. The primary goals of registration - to improve quality, achieve customer satisfaction and increase profitability - are stressed.
Customer Reviews:
Great overview for process improvements!.......1998-06-04
Aside from being a guide for ISO it is also a great book for creating and improving any process. The book reveals new ways to look at problems. It has proven very helpful in my work as program manager.
Direct and concise........1998-05-23
This book explains the registration process step-by-step. It contains interpretation of the ISO standards, as well as important addresses. The book's methods may be applied to any project or business implementation because it integrates different business management principles.
Average customer rating:
|
Achieve Total Quality
David C. Hutchins
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Hardcover
General
| Business & Investing
| Subjects
| Books
Quality Control
| Management & Leadership
| Business & Investing
| Subjects
| Books
ASIN: 0130060577 |
Book Description
This digital document is an article from Review of Business, published by St. John's University, College of Business Administration on June 22, 1991. The length of the article is 3669 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: The just-in-time philosophy: a legacy of an obsession. (production management techniques to achieve the total elimination of waste, total quality control, and worker involvement in decision making)
Author: Rajan Nataraajan
Publication:
Review of Business (Refereed)
Date: June 22, 1991
Publisher: St. John's University, College of Business Administration
Volume: v13
Issue: n1-2
Page: p19(5)
Distributed by Thomson Gale
Average customer rating:
- TQM and Its Basic Mental Framework
|
Managing the Four Stages of Tqm: How to Achieve World-Class Performance
Charles N. Weaver
Manufacturer: ASQ Quality Press
ProductGroup: Book
Binding: Hardcover
General
| Business & Investing
| Subjects
| Books
Quality Control
| Management & Leadership
| Business & Investing
| Subjects
| Books
Total Quality Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
ASIN: 0873893115 |
Customer Reviews:
TQM and Its Basic Mental Framework.......2000-10-07
I think that this book is one of the main sources in TQM. The most important stages for an organization in TQM journey, which are conventional stage, customer-consciousness stage, process improvement stage and lastly innovation stage, are explained and connected to each other in a holistic manner. According to the author,firstly an organization is in conventional stage in which it focuses on itself, its interior structure and procedures entirely and so customers are ignored. Thanks to the stiff competition, the organization finds itself in an arena in which it loses its market share and understand the fact that it did not take care of its customers and produced products and services so far, and decisions at large, regardless of customers' needs and wants. After this second stage, the TQM process , which is a journey that has no stop, begins. In process improvement stage of TQM, all processes in organization are structured in a way that clearly matches the wants of customers for highest quality product and service. Process is defined as series of activities that are clearly defined and interconnected to each other. This stage finishes, but thanks to the innovation and "IN Search of Excellence Mentality" repeats itself forever. This is the framework used in this book.
The traps in Total Quality Management process are indicated clearly and suggestions made. As an approach that equally emphasizes technical, administrative and social sides of organizations, TQM is regarded as a human-focused philosophy. The importance of human resources in TQM process is stressed repeatedly in the context of process improvement teams consisted of employees who have direct and profound information about the process functioned
Overall, I highly recommend this book to students who want to learn TQM with its basic philosophy. This book is an excellent chose.
Books:
- Data Analysis and Decision Making with Microsoft Excel (with InfoTrac and CD-ROM)
- Data Analysis and Decision Making with Microsoft Excel (with InfoTrac and CD-ROM)
- Design for Six Sigma : A Roadmap for Product Development
- Design for Six Sigma : A Roadmap for Product Development
- Design for Six Sigma : A Roadmap for Product Development
- Design for Six Sigma for Green Belts and Champions: Applications for Service Operations--Foundations, Tools, DMADV, Cases, and Certification (Six Sigma)
- Design Management: Managing Design Strategy, Process and Implementation (Ava Academia)
- Design of Experiments for Process Improvement and Quality Assurance (Engineers in Business Series)
- Essential Managers: Project Management (Essential Managers Series)
- Essentials of Statistics for Business and Economics (with CD-ROM and InfoTrac )
Books Index
Books Home
Recommended Books
- Technical Writing for Dummies
- Education
- The Movie Mom's Guide to Family Movies, Second Edition
- Uniforms of the NSDAP: Uniforms - Headgear - Insignia of the Nazi Party
- Bias: A CBS Insider Exposes How the Media Distort the News
- Grayson
- Catalysts for Nitrogen Fixation: Nitrogenases, Relevant Chemical Models and Commercial Processes
- Setting Standards for Financial Reporting: FASB and the Struggle for Control of a Critical Process
- Theories of Corporate Governance: The Theoretical Foundations
- A Fugitive Truth: An Emma Fielding Mystery
Continuous Improvement Tools: A Practical Guide to Acheive Quality Results (Volume 1)
Continuous Process Improvement: A Practical Guide to Improving Processes for Measurable Results (Quality Improvement Series)
Eliminating Minor Stoppages on Automated Lines (Time-Tested Equipment Management Titles!)
Quick Response Manufacturing: A Companywide Approach to Reducing Lead Times
Integrating Kanban with MRPII: Automating a Pull System for Enhanced JIT Inventory Management
