Average customer rating:
- SMART Facilitation - A very good read
- Good book to teach facilitation techniques
- An Excellent Resource!
- Best book on facilitation I've read
- Great Book For The Executive Suite
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The Secrets of Facilitation: The S.M.A.R.T. Guide to Getting Results With Groups
Michael Wilkinson
Manufacturer: Jossey-Bass
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Binding: Hardcover
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ASIN: 0787975788 |
Book Description
The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, mediators, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. He shows how anyone can use these proven group techniques in conflict resolution, consulting, managing, presenting, teaching, planning, selling, and other professional as well as personal situations.
Download Description
The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. He shows how anyone can use these proven group techniques in managing, presenting, teaching, planning, selling, and other professional as well as personal situations.
Customer Reviews:
SMART Facilitation - A very good read.......2007-07-24
Well written -- brief and to the point. Valuable even if you only read the first and last chapters. If you think you want to work on Facilitation skills -- get this book!
Good book to teach facilitation techniques.......2007-05-25
This book starts with good real time situations to describe the common problems in facilitation and how to overcome them. It helps both beginners and serious facilitators. Through a series of real life examples it teaches the best practices for effective facilitation.
An Excellent Resource!.......2007-02-13
I am the Principal of Cohesion Inc, a marketing & business consulting organization, and also a part-time course director in the marketing faculty of the Schulich School of Business, York University in Toronto, Canada.
Facilitation is an important part of my work and teaching, and as such I regularly review literature on this subject to discover new insights and techniques with which to experiment.
Whether you are new to facilitation or already an experienced practitioner, this book will serve as an excellent resource to build your skills in this area.
Best book on facilitation I've read.......2006-01-29
This is a wonderful, practical, well-written book, with 60 facilitation secrets that are worth far, far more than the price of the pages. In fact, I learned more from this book than I did from a nationally recognized Advanced Facilitation course for $1700.
The chapter on consensus-building, which introduces 4 common techniques for building consensus (Delineation, Strengths and weaknesses, Merge and Weighted Scoring) I found particularly useful. The 6 high-level agendas for common facilitated sessions (among them process improvement and issue resolution) are a must for every facilitator.
I would recommend this book most highly for facilitators who want to build on their existing skills rather than as an introduction to the field, as some of the secrets (those related to dealing with dysfunctional behavior, for example) assume some foundational facilitation skills. However, anyone interested in the field would benefit greatly from the secrets in this book. A truly great addition to the facilitator's library!
Great Book For The Executive Suite.......2005-06-02
The Secrets of Facilitation is a great book for facilitators, from those about to facilitate their first session to those of us who have been practicing for over 25 years. I counted over 200 Post-Its and notes in my copy. Beyond what we facilitators gain, the "secret" of The Secrets is the value this book will have to those in Executive Suites and serving on Boards.
All leadership teams are searching for new leaps in productivity. They are lean as can be, yet uncomfortably aware that the majority of ideas delivered by consultants (60%, 75%%, 90%+?) come from their own people. They need an alternative. Their answer lies in the first secret revealed by Michael Wilkinson, "You can achieve more effective results when solutions are created, understood, and accepted by the people impacted." The rest of the book reveals how to do so. Now executives can choose to use in-house facilitators and their own people to develop and deliver the majority of solutions, and outside facilitators and top talent consultants only when truly needed.
Most executives I meet have experienced a session of the caliber delivered by a true Master Facilitator like Michael. Many can recall exciting, highly successful sessions facilitated by a real professional. What they've lacked is confidence that similar successes can be repeated consistently. The Secrets of Facilitation reveals a set of skills that can be learned and can permeate any organization. Michael's efforts in researching, teaching, and now writing this book will accelerate the adoption of facilitation as a core approach for leaders in any organization.
I only know Michael from participating in sessions he's facilitated, my recent association with the International Association of Facilitators, and through reputation of even some of my own favorite clients who recommend him as "The Best". Even so, yes, I do have a bias for recommending Michael's book. First, with the success of his book there will be more business for all facilitators. Second, our own firm's focus is turning more towards facilitating virtual teams, where getting our clients to understand The Secrets becomes even more important!
Certainly if you can schedule Michael to facilitate a session, grab the opportunity, he is that good. Better yet, buy copies of his book, give them out to your full leadership team, and embrace facilitation as a way of doing business.
John Carroll
CEO
Dynamic Directions, Inc.
Book Description
The Mediator's Handbook provides a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised, this new, expanded edition provides a clear overview of mediation and conflict; a large "Toolbox" section that details the skills and approaches used by professional mediators; and a final section that looks at informal mediation. A valuable resource for all working in corporations, government agencies, community organizations and schools.
Customer Reviews:
Great Introductory Text.......2007-06-25
This was used as a course textbook in an introductory ADR class, and I think it serves that purpose well. A great book for those new to ADR and mediation that clearly outlines the purpose and procedures of mediation. This text does not really discuss the psychological motivations behind party behavior except for briefly touching on cultural patterns. The focus is on the process.
The topics are dealt with step-by-step, and while the illustrations aren't necessary, especially for university-level courses or professionals, this is still a great textbook that adequately covers the role of the mediator and all the steps in mediation as well as tips for how to move the process along and recognize problems.
A Welcome Addition to My Library.......2002-02-04
I am a mediator, arbitrator, and trainer. The Mediator's Handbook is a welcome addition to my library. It is filled with practical advice,theoretical information, wonderful charts, and the nuts and bolts of mediation. I am sure every mediator, new or experienced, will benefit from this book. I recommend that every mediator skim the "Mediator's Handbook" as well as "Basic Skills for the New Mediator" by Allan H. Goodman (which I purchased at the same time) before every mediation.
God is in the details, and vice versa.......2001-09-04
Alternative dispute resolution (ADR) has received lots of attention over the last decade or so, and I'd like it to receive more. Here's a good place to start.
As an [ahem] older law student, I recently signed up to participate in a mediation program through a local courthouse. As I looked around for helpful references, my eye fell naturally on this modern classic by Jennifer Beer. Continuously in print since 1982 and now in its third edition, it's probably _the_ book that did most to teach the American public how to "do" mediation.
It's full of nuts-and-bolts advice on everything from what to say to where to put the chairs. And it's got something some other mediation books lack: a sense of the "spirituality" of mediation.
For the techniques in this volume grew out of the Friends Conflict Resolution Programs (FCRP). And the Religious Society of Friends ("Quakers") is pretty good at conflict resolution.
(It's those "meetings." Some readers may know that in the early days of the United States, a half-century of so before the Emancipation Proclamation, the Friends unilaterally, voluntarily, and unanimously freed every last one of their slaves -- and paid them to boot, if I'm not mistaken. And anybody who has ever attended a Quaker meeting will understand why, even if they've never heard of John Woolman.)
I've got quite a few Quakers in my family tree, so I'm pleased by this approach. But it's very understated and mostly behind the scenes, so the casual reader will notice only that the book has a certain mood or tone.
What's really going on is that the mediation advice herein is implicitly predicated on the presumption that people are competent to settle their own disputes because each of them has "that of God" within. And the extraordinary sensitivity of the advice is based firmly on Quaker sensibilities: namely, respect for the individual conscience as the very voice of God, and a profound belief in the power of _listening_ both to others and to oneself.
The result is a book of advice on mediation that looks an awful lot like a book on how to grasp the "sense of a meeting." Even beyond the nuts and bolts, the "flavor" of the book will itself help the reader get a feel for what mediation is all about. That's a nice feature in a book on ADR, and it's no wonder Beer's book has been in print for so long.
Allan Goodman's _Basic Skills for the New Mediator_ is a good companion volume, by the way. His book is more aimed at people who do mediation in "courtlike" settings, whereas Beer's is for pretty much any context (including workplace and family, both of which she discusses). The two together are a powerful combination of resources, arguably surpassing many more expensive books on the subject.
And for a good history of the subject of ADR, see Linda Singer's _Settling Disputes_, which I've also reviewed.
Couldn't Be Better.......2000-11-12
As a mediator and one who trains others how to mediate, I highly recommend this clearly written,comprehensive mediation handbook. I have yet to see a more practical book on mediation skills.
Recommended for beginners and experienced mediators alike.......1999-07-25
As a trainer of community mediators, I am often asked to suggest books on the subject. One book I definitely recommend is Jennifer Beer's Mediator's Handbook -- and it is also a book I often go back to myself. It's like having a smart, experienced and helpful colleague available whenever I want, whether for specific problem solving or for more general inspirational conversation!
Book Description
No matter your profession (attorney, clinician, family therapist) or skill level (seasoned professional or novice), The Handbook of Family Dispute Resolution is an invaluable resource that outlines the most effective mediation approaches, techniques, and skills. The Handbook of Family Dispute Resolution is a practical and comprehensive guide that includes
- A review of professional ethics and standards
- Help for attorneys who are not trained in the skills needed for working with families
- Information about cultural issues that affect families during mediation
- Highlights of key legal and negotiation skills
- Guidelines for understanding complex family dynamics and conflicts
- A screening tool for evaluating domestic violence
- A matrix for starting discussions of parenting plans based on children's needs
- An examination of specialized practices for family mediation
- Direction for assessing one's professional approach to family mediation
Customer Reviews:
A Nice Springboard for Discussion in Class.......2007-06-01
This is a terrific reference and a springboard for discussion in class, but as far as books go, it's nothing so terrific that would turn me on to mediation if I were in a book store flipping through books for something to read.
The book is easy to read and follow as far as topics are concerned and if you need to look something up, topics are easy to find and outline.
Book Description
Breakthrough Business Negotiation is a definitive guide to negotiating in any business situation. This smart and practical book by Michael Watkins, a leading expert in negotiation at Harvard Business School, presents principles that apply to any negotiation situation and tools to achieve breakthrough results. Step by step, Breakthrough Business Negotiation demonstrates how to diagnose a situation, build coalitions, manage internal decision making, persuade others, organize a deal cycle, and create strategic alliances. Watkins also explains how to prevent disputes from poisoning deals.
Customer Reviews:
Packed With Knowledge!.......2004-06-12
If you say po-tay-toe, and they say po-tah-toe, you say to-may-toe and they say to-mah-toe, you can work the whole thing out. Just ask Michael Watkins, Harvard associate professor and author of this solid primer on how to conduct effective negotiations. While "breakthrough" may seem like a title marketing pitch, since many of these techniques have been covered in other books, he organizes the material thoughtfully. Watkins emphasizes multi-party negotiating, examining the power of coalitions. He diagnoses the external and situational factors that shape even two-party negotiations and provides helpful examples, diagrams and lists. His clear interesting style is a big improvement over most ponderous academic tomes on negotiations. To get the most out of this volume, really read it, and then practice the techniques. Are position is clear: business managers, dispute resolution professionals and anyone facing multi-party negotiations should bring this to the table.
Packed with Knowledge!.......2003-04-30
If you say po-tay-toe, and they say po-tah-toe, you say to-may-toe and they say to-mah-toe, you can work the whole thing out. Just ask Michael Watkins, Harvard associate professor and author of this solid primer on how to conduct effective negotiations. While "breakthrough" may seem like a title marketing pitch, since many of these techniques have been covered in other books, he organizes the material thoughtfully. Watkins emphasizes multi-party negotiating, examining the power of coalitions. He diagnoses the external and situational factors that shape even two-party negotiations and provides helpful examples, diagrams and lists. His clear interesting style is a big improvement over most ponderous academic tomes on negotiations. To get the most out of this volume, really read it, and then practice the techniques. getAbstract's position is clear: business managers, dispute resolution professionals and anyone facing multi-party negotiations should bring this to the table.
What To Do When You've Gotten Past No.......2002-07-27
This book describes and demonstrates, with various case studies revisited throughout the book, a number of intermediate negotiation concepts. Readers with experience in negotation will find themselves looking up from time to time saying, "Oh, that thing has a formal name!" For example, the tendency of one party to discount or ignore conciliatory overtures from the other side is called "reactive devaluation." Labelling the concepts isn't necessarily of any use in the throes of a negotiation, but can be useful as a guide for analysis, and it was very interesting.
Not as simple as _Getting to Yes_, on which it obviously builds (I think all books about negotiation have to use the term "BATNA" to have any credibility these days), nor yet as complex as _Beyond Winning_, this book does in fact offer a "toolbox" of strategies for the negotiator's use in analyzing a situation and maximizing the likelihood of obtaining a desired outcome.
Of particular note is Watkins's emphasis on identifying and analyzing the interests of multiple players, which is more often encountered in the real world than the one-on-one situations more frequently used as examples by negotiation authors.
Book Description
In today's global business environment, an executive must have the skills to navigate all stages of an international deal. The Global Negotiator provides business executives with exactly these skills and knowledge. Whereas most books on nego-tiation end when the deal is made, Jeswald Salacuse guides the reader from the first handshake through the intricacies of making an international joint venture succeed and prosper-or, should things go poorly, how to get out of a deal gone wrong. By illustrating the many ways in which an international deal may falter and the methods parties can use to save it; by providing the necessary technical knowledge, such as putting together letters of credit and a variety of legal agreements; and by exploring the tranformations of the international business landscape over the last decade, The Global Negotiator is an invaluable tool for the international bus-iness person.
Customer Reviews:
Outstanding.......2003-07-14
Roger Fisher, Director of the Harvard Negotiation Project and author of Getting to Yes, has written for the book jacket that The Global Negotiator "...is the best book I know to help business negotiators expand their skills to meet the needs of negotiating internationally." It is high praise and well deserved.
The author, Jeswald W. Salacuse, is the Henry J. Braker Professor of Law at the Fletcher School of Law and Diplomacy, Tufts University, and a member of the Steering Committee of the Harvard Program on Negotiations. Professor Salacuse has an extensive background in international negotiations. He has participated in negotiations involving persons from over forty countries, spent years living abroad and explored the field of global negotiations through research and teaching involving hundreds of international executives, lawyers and officials.
This is a guidebook about "making, managing, and mending international business transactions" (p.viii). Its aim, Professor Salacuse tells his reader, "...is to equip business executives, students, lawyers and government officials to navigate each of these stages effectively" (p.3).
Unlike most books on the art of negotiating, Professor Salacuse goes far beyond making the deal and gives careful attention to managing and repairing deals once made. It is, therefore, a work with special insight and value for the negotiator. Let us examine some of these insights.
The central issue in global negotiations, Professor Salacuse tells the reader, is about the nature of the deal itself. "Is it a contract or a relationship?" (p. 20).
The answer to this seemingly simple issue should be at the heart of the preparation for any negotiation. Alas, far too often, it is a topic casually addressed by negotiators. Ideally, it should be both a relationship and a contract in most deals.
In fact, however, in American practice the contract often takes the central focus. As unfortunate as this approach may be, its problems are amplified in an international arena in which the goal of a potential partner in a negotiation may be a relationship and the contract is secondary. Neglecting that core difference in expectations may not only destroy the possibility of reaching a deal, but also imperil the success of future fulfillment of any agreement reached by the parties. Without clarity on this matter, any agreement may be founded on the most fatal of flaws: the failure of the parties to have a meeting of the minds.
"A deal is a prediction. A negotiation is always about the future," Professor Salacuse states (p.62). It is a true statement about all deals whether local or global, but particularly significant in the cross-cultural environment.
The wise negotiator recognizes that negotiators are "inherently incapable of predicting all of the events and conditions that may affect their transactions in the future" (p.65). Additionally, due to resource constraints and cultural differences, the understandings and expectations of the parties are rarely capable of being fully captured in the written contract. Given these factors, Salacuse concludes, may be "more realistic to think of the transaction as a continuing negotiation" rather than a deal fixed in time. (pp.185-186).
"Various studies," Professor Salacuse writes, " have found that between 33 percent and 70 percent of international alliances surveyed eventually broke up" (p.194). Given this record, the author approaches international negotiations and agreements as encompassing three distinct, but closely related essential areas: making the deal, managing the deal and mending the deal. His approach is cross-cultural, practical and insightful.
The global negotiator will find a lengthy and thorough guide to preparing and negotiating international agreements. The author takes the reader through such matters as selecting the place for the negotiations to recognizing and managing the many cultural differences that will be encountered and need to be overcome in an international deal. We find advice on handling cultural barriers ranging from concepts of time and differences in styles to the structure of the deal itself.
Additionally, the author examines such critical matters as who's law will apply, dealing with foreign government officials at the table, and the complexities as moving money and sharing risk among the parties. It is a wide-ranging and complete exploration of the field.
Importantly, Professor Salacuse moves from negotiating the deal to examinations of managing and mending international agreements. Treated for clarity as separate sections, these topics are intended as elements to be explored and included in the negotiation of the basic agreement itself. How will the parties manage the relationship is a critical question. There is valuable advice on planning for this process in the second section of his work.
In the last section of his work, the author turns to the third vital area of global negotiations: deal mending and dispute resolution. If we know that disputes and changed circumstances are probable, then prudent negotiators need to include methods of handling these matters in their original agreement.
Professor Salacuse explores three types of renegotiations that are expectable in the life cycle of the deal: post deal, intra deal, extra deal (p.229). He then turns his attention to the need for the parties to plan and incorporate into the deal method for resolving disputes. Here, the author again provides a thorough discussion of the operation, benefits and disadvantages of the international dispute resolution options along a continuum ranging from negotiation through mediation to arbitration and finally to adjudication. It is a valuable review.
Readers will find a rich appendix section, including a top-notch global negotiator's checklist, a detailed primer on international business transactions and an extensive bibliography of suggested further reading.
Truly, as Roger Fisher concluded, "this is the best book" in its field.
My highest recommendation.
John D. Baker, Ph.D.
Editor, The Negotiator Magazine
Book Description
This handbook invites readers who are interested in mediation, negotiation, and conflict resolution to share the perspectives of experts in the field. Contributors include scholars, mediators, trainers, and negotiators, all of whom are passionate about their work.The handbook takes an interdisciplinary approach to mediation, emphasizing both internal and external factors as important sources of influence when negotiating conflicts. It explores the cultural and institutional frameworks that have shaped intervention processes, and it considers which intervention techniques might work - when, how, and why. Particular topics covered include: understanding variation in mediation programs; the dynamics of power in child custody mediation; pre-mediation strategies for dealing with strong emotions; and developing a conflict-positive organization.The Blackwell Handbook of Mediation affirms that the study of mediation, negotiation, and conflict resolution has moved beyond experimental research and descriptive analyses into a more sophisticated domain.
Book Description
Software licenses are everywhere these days. The end user of just about every type of technology is either requested or forced to abide by the terms of the license presented to them. As a result, it has become a necessity that individuals learn how to read a license and how to negotiate favorable terms. Unlike other guides, the Software Licensing Handbook was designed to lead you through the twists and turns of the language found in almost all software, maintenance and professional services contracts. Plain english explanations of standard contract wording enables anyone to understand what you are reading, regardless of whether you are buying OR selling software.
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Managed Care Contracting Handbook: PLANNING AND NEGOTIATING THE MANAGED CARE RELATIONSHIP (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES)
MARIA K. TODD
Manufacturer: MCGRAW-HILL HEALTH CARE EDUCATION GROUP
ProductGroup: Book
Binding: Hardcover
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Contracting in a Managed Care Environment: Market-Based Approaches (Ache Management Series,)
ASIN: 0786309997 |
Customer Reviews:
Informative and Entertaining.......2007-04-10
Anyone who has ever been engaged in mediation or arbitration will savor this book. Cleary writes in a most engaging and entertaining style -- making his points and then illustrating them with stories about real life mediations he managed. The characters he describes are all too real and instantly recognizable to anyone in the business. A really great book!
Plenty of examples to illustrate points.......2007-02-17
I am not sure what the perfect book for negotiating is, but this one does come very close. Cleary does a great job in providing many examples, which are given in enough detail to understand what happen, but too long to detract from the point. Many similar books give a canned hypothetical that feel fake and contrived. These examples are a good glimpse of what happens in negotiation.
The author also differentiates between being a negotiator and being a mediator, as well as points out how skills from one can help the skills of another. If you are wanting to be a mediator, this is still a book you should be familiar with.
I would recommend reading this book. The book is much more than merely stating general maxims that sound correct on their face. This book shows you why those maxims are true. This helps the different points stay with you.
"The Prize": Achieving Mutually Beneficial Objectives.......2001-10-09
Cleary explains: "This book was written for negotiators, but the observations come from the mediator's standpoint." In his Introduction, he goes on to suggest that "As a mediator, one has the ability to peek at both sides' cards, as it were. As a result, it is easier to see from the end result whether each side maximized (or minimized) its gain in the negotiation. In almost every case, one party -- or both parties -- failed to gain everything they could have gained from negotiation because they lost sight of the prize somewhere along the way." The basic assumption of this book is that the terms and conditions of almost any transaction are negotiable. For example, obtaining a lower or higher purchase price of an item (e.g. consumer electronics, clothing, and real estate) or a service (e.g. a fee charged by an attorney, accountant, or -- yes -- management consultant). The same is true of negotiations involving a promotion, salary increase, labor contract, or a proposed budget. Also, renting a car or obtaining a hotel room.
Cleary's objective is to prepare his reader to gain everything possible from each and every negotiation through the effective use of one or more strategies, each of which Cleary explains. He reminds his reader that the parties involved in any negotiation are in it together. "They are your adversary only to the extent that they disagree with you on some details, on the shape of the deal. In the larger sense, the bigger picture, they're your counterpart, your partner. It will take both sides to get the deal. Don't lose sight of that along the way." Nor of the aforementioned "prize": your ultimate objective(s).
Cleary organizes his material within six chapters: "The Dynamics of Negotiation" (i.e. power, leverage, ego, saving face, being right, and "drain the swamp"); "Preparing for the Negotiation" (i.e. facts, principles, and priorities); [NOTE: In The Art of War, Sun Tzu asserts that every battle is won or lost before it is fought.] "The Basics of Conflict Resolution" (i.e. set the tone, find the common ground, repeat back/empathize, and "Don't let your counterpart monopolize the spotlight or the microphone"); "The Negotiation" (Cleary stresses sixteen points such as "Be aware of the signals you project" with body language and tone of voice but also "Be aware of what's going on away from the table"); "Rules" (Cleary suggests 12 such as "Negotiations are 50% psychology and 50% sales"); and "Mediators: Lessons and Observations" (Cleary provides eight guidelines for mediators such as "Project neutrality in all you [say and] do" and "Create the atmosphere for an agreement"). Among all the excellent books on negotiation now available, this is one of the best. I highly recommend it to anyone in need of skills to maximize whatever can be gained from a negotiation (whatever its nature and circumstance may be) without losing sight of the "prize" somewhere along the way.
Don't Negotiate To Buy This Book -- JUST BUY IT!.......2001-06-08
Although it appears pricey at first blush (it's classified as a trade book) Patrick J. Cleary's "Negotiation Handbook" is worth every penny, and then some.
Don't let the price or the trade book classification fool you. This is an indispensable guide for ANYONE on how to successfully negotiate ANYTHING, be it a major trade agreement with American Airlines, the selling off of your so-hot-(or not!)-dot-com company, the purchasing of a car, the securing of the top salary as a new hire or getting a deal on a pair of New Balance jungle mocs.
I deal with people every day. I hate negotiating. I want people to like me. I don't want to be taken advantage of. I either don't want to make waves, or I get so angry at feeling pushed around I can go nuclear -- perhaps inappropriately and/or with zero worthwhile results. Sound familiar?
I always thought successful negotiation was for cigar-chomping guys in shirt sleeves, or for people with a truckload of gall. Cleary's book opened my eyes to a very practical way of getting what you want and need without the cigar, the shirt sleeves or the gall.
Other books on negotiation are so dense with dry theory e.g.: "the psychology of nurturing and succoring" (huh?) or they're so flip with on-the-nose hogwash, such as "Get the most that you can" (duh!) or so ripe with New Age touchy-feely bologna (Zzzz) that you'd be better off taking your chances on your own.
As Cleary points out, EVERYTHING we do in life is some form of negotiation. All human interaction involves a "social contract." Cleary's book is not theory; it's not a pitch on the M.O. of the snakeoil salesman. Cleary's Negotiation Handbook is an exceedingly practical, down to earth, workaday manual on how to successfully negotiate this sea of life, be it while at work, getting to or fro, at home or traveling on vacation. It even operates on an elemental level in dealing with those nearest and dearest to us in our lives.
While the publishers no doubt recognize they have a winner on their hands, I wonder if they realize that what the "One Minute Manager" did for management, this book goes beyond in helping the average (or not so average) person in dealing with the day-to-day rigors of working and playing in our complex contemporary society.
I work in the film business where negotiation rules the day. Cleary's book should be required reading. But, it also should be on the reading lists of every business school, law school, government class, industrial relations course, psychology class ... where should we stop? When are we NOT negotiating?
Buy the book; you'll get back more than you ever bargained for.
Simply Amazing.......2001-05-09
Negotiation was a four-letter word until I read this fast-paced, practical book. Never thought the day would come when I'd look forward to bargaining for a used car, a pay raise. Feel like I'm ready to take on the Middle East (almost), thanks to this well-written handbook. I recommend it to anyone who has ever been fearful of asking for more, or wanting to get more for less.
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The Definitive Business Pitch: How to Make the Best Pitches, Proposals And Presentations ("Financial Times")
Angela Hatton
Manufacturer: Financial Times Management
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Binding: Paperback
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ASIN: 0273708260 |
Books:
- The Shadows of Power: The Council on Foreign Relations and the American Decline
- The White Man's Burden: Why the West's Efforts to Aid the Rest Have Done So Much Ill and So Little Good
- UP: Influence, Power and the U Perspective- The Art of Getting What You Want
- Visual Systems: Harnessing the Power of a Visual Workplace
- WORDS THAT WORK: IT'S NOT WHAT YOU SAY, IT'S WHAT PEOPLE HEAR
- Working and Poor: How Economic and Policy Changes Are Affecting Low-Wage Workers (National Poverty Center Series on Poverty and Public Policy)
- 50 Best Girlfriends Getaways North America
- A Guide to the Project Management Body of Knowledge, Third Edition (PMBOK Guides)
- A Woman's Guide to Successful Negotiating: How to Convince, Collaborate, & Create Your Way to Agreement
- Agile Project Management with Scrum (Microsoft Professional)
Books Index
Books Home
Recommended Books
- Managing for Dummies, Second Edition
- Architectural Graphic Standards
- Roger Ebert's Video Companion 1996/Roger Ebert's Pocket Video Guide
- Stairway to the stars: Colorado's Argentine Central Railway
- The New Media Reader
- Act of War: A Novel
- Water Treatment: Principles and Design
- Internal Auditor's Manual and Guide: The Practitioner's Guide to Internal Auditing
- The Biological Farmer: A Complete Guide to the Sustainable & Profitable Biological System of Far
- The Practice of Deceit: A Novel
