Book Description
A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership."
Customer Reviews:
A Do-It-Yourself Manual to Leadership.......2007-09-19
Leadership and managment roled into one do-it-yourself manual. There are many books out there about management and leadership theory. Theory is important because creates the mindset that is the foundation for success. We are often then put to task creating our own application. Or we could read and implement the systems laid out in Hardwiring Excellence, the singule best book on HOW TO manage and lead to greatness. Could I be any more clear?
While Quint Studer focuses on what he know best, big healthcare, this book can and is being applied to every industry. (I have applied its systems to hospitality, customer service, and production.) The fact that Quint focused on what he does best is a great example of leadership, and an example of how Quint practices what he preaches.
I have the priviliege of living the same city as Quint Studer and interacting with his organization on a regular basis. I can attest that they practice everything they preach and have excelled wilding while doing it.
in anticipation.......2007-09-13
I just re-read this book in anticipation of Quint's new book, Results that Last (I think it's due out in October). The practical recommendations for healthcare leaders found in this book just make sense for leaders in any industry. I am really looking forward to seeing how he builds on these ideas in a book that is aimed at business in general.
Hardwiring Excellence.......2006-11-10
For health care executives who want to see positive, lasting changes in their organizations, a must read. This is a very thorough yet simple guide with explicit instructions and tools for how to get the right people in the right seat and continually doing the right thing for the right reasons. I was pleasantly surprised that the author was able to take such a complex organizational structure and develop simple procedures for achieving excellence. Want safety and quality in healthcare, adopt the principles of this book and you can achieve success. Reads like a novel, well worth the investment in money and time. Our entire management team has read this book and is adopting the principles to ensure all are doing worthwhile work and making a difference each day in someone's life.
Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference.......2006-11-10
Easy to read and very helpful information for those in the professional realm.
Realistic and Practical.......2006-08-13
This is one of the best "how to" books on management I have read in years. It captures the culture of hospitals (and health care facilities in general) very accurately and the realism lends credibility to the book. He gives authentic scenarios and tells how he and his managers dealt with them. Also, he is realistic in that he includes some tough remedies such as helping someone find opportunities outside the organization when she absolutely poisoned her departmental relationships and refused to change. If you are wanting to change the culture in your organization this book will certainly help you and give you a different perspective. And, although it will be most helpful to health care managers, it will also be applicable to managers in any setting that want to change their culture and become a better, more productive, and more satisfying place to work.
Book Description
This coherent presentation of clinical judgement, caring practices and collaborative practice provides ideas and images that readers can draw upon in their interactions with others and in their interpretation of what nurses do. It includes many clear, colorful examples and describes the five stages of skill acquisition, the nature of clinical judgement and experiential learning and the seven major domains of nursing practice. The narrative method captures content and contextual issues that are often missed by formal models of nursing knowledge. The book uncovers the knowledge embedded in clinical nursing practice and provides the Dreyfus model of skill acquisition applied to nursing, an interpretive approach to identifying and describing clinical knowledge, nursing functions, effective management, research and clinical practice, career development and education, plus practical applications. For nurses and healthcare professionals.
Customer Reviews:
Should be required reading for all RN's.......2007-08-21
This book should be required reading for all nurses in all nursing programs. It is an unspoken nursing student idea that when you graduate from your nursing program that you should, "know it all." This is unrealistic for the new/novice nurse. This book explains the process and gives comfort the the new nurse that expecting you to "know it all" is unreasonable and is not an expectation of the profession.
Sensible Nursing Research.......2007-07-12
Patricia Benner started taking a common-sense approach to nursing research, when everyone else was out there in the clouds. She actually did something no one else was doing at the time- she asked nurses what they thought, and observed real working nurses to describe her learning model. She aptly describes how nurses learn at the bedside, and why they make the decisions they do, based on what stage of learning they're in. I recommend this book for new and experienced nurses, preceptors, and nurse educators. A must-read for anyone in the profession.
From Novice to Expert: Excellence and Power in Clinical Nursing Practice.......2007-03-20
The textbook was received in perfect condition and in a timely manner.
great for any nurse!.......2007-02-18
this book is excellent for any nurse who wants to understand Patricia Benner's theory on how we learn and develop our skills as nurses caring for others needs moving from the task oriented to seeing the big picture of care.
powerful.......2007-01-03
Timeless since it was published 25 years ago, Benner's book offers a realistic and thoughtful model of nursing practice which addresses many challenges that are just as pertinent today. The exemplars are classic illustrations of what makes nursing so important yet difficult to define, and most importantly that the differences in nursing practice are placed in the context of experience- which offers nursing leaders important insight into our own strategies. A "must-have"resource for managers and an "I wish I knew these things when I started" textbook for the classroom. Has a permanent place on the night stand.
Book Description
Companies cannot simply decide that they want to "do quality" and be successful with their implementations. Quality cannot be an objective by itself - rather it is a consequence of the organization doing a lot of things properly. Quality will follow because quality principles form the cornerstone of management practice. Readers who understand this message will have a deeper insight into what ingredients are essential for corporate success. "Quality: A Corporate Force" instructs the reader how to manage in order to ensure that the right kinds of behaviors are taking place.
Open systems and capability models./Focus on real-world management issues and applications./Coverage of process analysis problem-solving and creative tools./Coverage of statistical tools and measurement processes./Learning objectives and key outcomes./Callout of key terms and key ideas./Coverage of the human element and the human resource system./Coverage of senior management issues.
This book covers topics of interest to all levels of an organization - from the formulation of strategy to the formation of Six Sigma project teams.
Product Description
So much of a medical organization s success rides on the leadership, conduct, and performance of its physicians. How does a health care organization engage its physicians to lead by example? And how does a physician in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of managing a clinical practice do what needs to be done to foster satisfaction and loyalty among patients? Practicing Excellence eloquently answers these questions. Stephen C. Beeson, MD, has created a brilliant guide to implementing physician leadership and behaviors that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.
Customer Reviews:
A Must Read for Everyone who gives or receives medical care!.......2007-10-07
Dr. Beeson is meticulously thorough in describing the care every patient should be receiving every day from every healthcare professional. In reading this book, I found myself making notes in the margins and highlighting several excerpts that I found especially useful. I could not put it down until I had read it cover to cover. This book NEEDS to be read and MUST be followed in order for physicians to perform at their true potential. If all physicians followed Dr. Beeson's words of wisdom, we would likely see a drastic decline in litigation, and a suprising increase in patient satisfaction.
Something For Everyone in Healthcare--A Must Read!!!.......2007-09-24
This book is a must read for any physician or healthcare leader that wants to improve the connection they have with their patients, increase patient retention and loyalty, attract and recruit new business, and improve the quality, safety, and service in how healthcare is delivered. The book is well written and easy to read with practical tips that can be used right away. The one reviewer's comments about this applying to only new or beginning physicians misses an important point. While some of the tips may seem like common sense and basic professionalism, they are surprisingly absent from a lot of healthcare systems and practices. The beauty of the book is that it connects you back to those fundamental principles that can get lost in the day to day, but which our patients value and actually need in order to support the best possible outcomes.
This is a must have read for physicians.......2007-09-24
Physicians find practical tips that will ensure that you are consistently effectively communicating with your patients!
A review of basic professionalism.......2007-09-23
Not at all what I expected from the description. The majority of this book turned out to be a review of basic professionalism, rather than an introduction to how quality improvement concepts could be applied to an individual's practice. The book is perhaps suitable for a "Doctoring" course (introduction to clinical medicine for 1 and 2nd year medical students), but I found the tone of the book often grating and lacking in depth. I suspect there are better books out there for this. While a review of the basics can often be helpful, the simplistic presentation makes it very hard for me to see how any practicing physician would find this book useful.
A Must Have for Physicians.......2007-09-17
This book is a Must Have for any physician that is looking for ways to improve clinical outcomes through patient communication, decrease potential for litigation, increase pateint loyalty and build their practice. Practicing Excellence is as the title imples, a roadmap to excellence in the practice of medicine
Book Description
Drawing on his work with some of the top teams in professional sports, noted sport psychology consultant Gary Mack shares with you the same techniques and exercises he uses to help elite athletes build mental "muscle." These 40 accessible lessons and inspirational anecdotes will help you gain the "head edge" over the competition.
Customer Reviews:
Best one for athletes!.......2007-10-05
I have read several books on the mental game in sports and this is by far the best. I work with collegiate and professional athletes and recommend this so often that Gary Mack should send me a commission!!!
Great Book...not good service from Amazon.......2007-07-31
Mind Gym is a great book! I highly reccomend picking one up. HOWEVER, Amazon sent me 2 books with damaged covers and ripped pages. Get the book, just not from Amazon.
Sports Psychology at its Finest.......2007-04-09
Training tips and exercises are paired with the psychological aspect of sports. Put your game into perspective.
Great Book.......2007-03-15
This is a great book. It helps you to put the minds involved in athletics in perspective.
Great book.......2007-03-15
This book is great for athletes at any level. Easy to read and great exercises to go along with the book.
Book Description
The Talent Management Handbook explains how organizations can identify and get the most out of “high-potential people” by developing and promoting them to key positions.
The book explains:
1. A system for integrating three human resources “building blocks”: organizational competencies, performance appraisal, and forecasting employee/manager potential
2. Six human resources conditions necessary for organization excellence
3. How to link your employee assessment process to career planning and development
The Talent Management Handbook will help you design career plans that boost employee morale, as well as create and sustain excellence in your organization. It is full of simple, efficient, easy-to-follow methods for assessing, planning, and developing high-value people to meet your organization’s current and future needs. And it will help you combine your organization’s diverse human resources activities into a single, cogent system.
Featuring best practices from leading companies as well as contributions from field experts who hold top positions in such leading HR consultancies as AON Consulting, The Hay Group, Hewitt Associates, Right Management Consulting. Sibson Consulting, and Towers Perrin, The Talent Management Handbook is an authoritative resource for creating and maintaining excellence in your organization through people management.
Customer Reviews:
It's Okay..........2007-08-23
I was really excited to get this book because I thought it was going to walk me through the steps of creating competencies and how to put them into place. The first chapter was great. After that it sort of drags a little. Each chapter is written by a different person or group of people so it is more like an accumulation of articles rather than something that is specifically useful. The information is still good and I am looking forward to finishing the book (almost done), but it definitely has not kept my interest. There are some spelling errors in the book as well, which tend to make it seem like it is not read enough to be considered a reliable resource. It is alright, but don't have the expectation that you will have enough information to implement these systems after reading the book.
Outstanding Book.......2007-02-10
This is an outstanding book that succinctly explains a simple and practical approach to the identification, assessment and management of talent in the current, dynamic operating business environment. The book plainly gives advice on how to avoid high staff turnover, poor morale, and poor performance.
Here is a book that not only "tells it like it is," but offers visionary insights into "how it needs to be." The authors ignite the imagination, expand the possibilities, and offer practical strategies any firm can use to effectively develop, retain and utilise talent for the benefit of an organisation and enter the fluid, flexible future. Managers at all levels will cheer the sanity the authors suggest.
The book is written in an easy to follow and understand way that will help you draw career plans that enhance the morale of the workforce and generate and maintain high performance in your organization. It is full of straightforward, efficient, clear techniques for evaluating, planning, and developing top performing employees to ensure that your organization will be a success.
Exceptional Talent Management Resource.......2006-02-23
This handbook offers valuable and process rich descriptions of how to create a talent management system and how to develop competencies to work within that system for consultants and executives alike. The handbook also provides practical suggestions on creating performance management systems along with several other support tools common to talent management systems including compensation, 360 feedback, training and coaching.
Good reference material.......2005-08-20
A few of the articles are stellar, but many are so-so. Nevertheless, it is very comprehensive covering topics from A to Z, so it is a good reference tool. Definitely for the HR professional, not the line manager.
AN EXCELLENT COLLECTION OF INSIGHTFUL CONTRIBUTIONS........2005-05-20
The concept of talent management is a systematic, proactive approach to the integration of business and organizational planning, assessment, succession planning, performance improvement, competency enhancement, and career growth. Contributors explain: how a talent management plan and process are developed; the four steps to creating a system; how competencies create economic value; finding high-potential talent throughout the organization; and much more. Breaks important, new ground.
Book Description
Studies show that U.S. companies lose approximately $75 billion annually on failed or mismanaged projects. Avoid the many pitfalls and deliver projects on time, within budget, and of the scope and quality desired by the client, with a highly successful tool called the Statement of Work (SOW).
In Delivering Project Excellence with the Statement of Work, author Michael Martin explains what an SOW is ... how it's developed and used on a project to establish a baseline, develop pricing, and measure changes and profitability ... and how to communicate and sell the importance of the SOW to the client and your own organization.
Included with this book is a bonus CD-ROM with sample SOWs, templates, and forms to help you manage change to the project throughout its life cycle. This is a must-have book for every project leader, manager, team member, or client.
Customer Reviews:
Solid Book !.......2004-11-17
Mr. Martin did a magnificent job explaining what an SOW is and when it should be created. He also explains in detail the creation of an SOW and how it applies to the government and private business sectors. If you are familiar with SOW's you can skip Chapters 1-3 and dive into Chapter 4. I strongly recommend Chapter 5-7.
Chapter 1: Defining the Statement of Work
Historical Perspective on the SOW
Industry Standard Definition of the SOW
Definition of the SOW in the New Economy
Chapter 2: The Importance of the SOW in Managing Projects
Reasons for Having a SOW
Benefits of the SOW
Chapter 3: When to Do an SOW
Consequences of Lack of Guidance for the Private Sector
When an SOW Should Be Done
Types of SOW's and When They Apply
Chapter 4: Who Should Develop the SOW
Building the TIGER Team
Building the Cone of Cohesion
Chapter 5: Building the SOW foundation
Performing Due Diligence
Building the WBS
Chapter 6: Framing the SOW
Developing the SOW Framework
Structure of the Baseline SOW framework
Chapter 7: Finalizing the SOW
Drafting a Quality SOW
Role of the SOW in Pricing the Project
Reviewing the SOW
Role of the SOW in the Contract
Chapter 8: Sample SOW's
(this chapter breaks down the examples included on the CD)
Chapter 9: Managing Change to the SOW
The importance of Managing Change
Identifying When a Change Occurs
Factors to Consider in Managing Changes to the Project
Tools for Managing Change to the Project
Chapter 10: Selling the Importance and Benefits of the SOW
I would have preferred a variety of SOWS on the included CD giving examples of different types of projects. The templates that are included on CD were helpful. I was able to immediately use the template for one of my projects. I was very satisfied with my purchase.
Book Description
"Who's Counting?", by Jerrold M. Solomon, is a business novel that, for the first time, explains how accounting and manufacturing personnel must develop a partnership to successfully achieve world class results. This novel takes readers on a successful "Lean Journey", and illustrates how to bring accounting practices into the 21st century in order to compete in today's global market. A must read for all those interested in successfully implementing lean accounting!
Customer Reviews:
Who' Counting & Practical Lean Accounting: 1+1>2.......2007-07-16
"Who's Counting" and "Practical Lean Accounting" are two great books on lean accounting. I wondered some time ago, which one to read and I am glad that I could not decide, so I bought and read them both. They complement each other extremely well and each one conveys the lessons of lean accounting from a different angle.
"Practical Lean Accounting" is a well structured textbook, approaching lean accounting in a systemized way. Starting from straight-forward shop-floor measurements, like the day-by-the-hour report, it gradually immerses the reader into more demanding topics, like value stream costing or lean performance measurement, culminating in the thorough description of the Sales, Operations and Financial Planning (SOFP) process, which is the way, how an entire lean enterprise is planned, controlled and measured. Lean practitioners looking for specific answers to particular questions will find it easy to navigate through the book. People with the luxury of time for reading it cover to cover will also like it, due to the gradual increase in the complexity of the topics and the many references to other chapters.
"Who's Counting" focuses more on the human side of turning the vision of lean accounting into reality. The novel format is the best way to illustrate, how strong the resistance against change will be and from how many corners of the organization it will attack back. Knowing what to do and knowing why is not enough, the issue is not capturing people's brains. The real challenge is conquering their hearts, while tearing down decades worth of wrong beliefs, bad trade-offs and political game-playing. Mike, the hero of the book teaches us through his own mistakes, that patience, tactfulness and respect for people is more helpful, then acting like a bull in a china shop. The reward is the enthusiastic desire of fellows to go his way and take ownership of the new processes. He even manages to turn Fred, a CFO who has to recognize, that most of what he built during his career was wrong, to use the 3 years until his retirement for becoming the most enthusiastic advocate of change!
Both books provide the reader with insight and incite self-reflection about "the way, we do things". There is hardly any chapter without a sacred cow being slaughtered, however this will strike the reader as plain common sense, due to the thorough description of the reasons. Deeply engrained management practices, such as approval routings, full absorption overhead allocation, standard costing or departmental budgeting will seem ridiculous, once the reader starts to open the eyes to see their fundamentally wrong assumptions.
These books will make You hate many of Your current processes!
Clear for beginners.......2006-12-02
I am a student of finance and bought the book to learn more about lean accounting. I had never heard of the subject before but Solomon does an effective job of explaining a dry and complicated subject through a bright and simple narrative. As with a lot of business novels the story starts with the hero facing serious problems at work and his job on the line. Next comes a suggested, controversial solution and lots of conflict before everything is resolved and the business becomes a world beater.
The only area of the story that put me at unease was reference to operating efficiencies of sub-units. This seemed to be a contradiction of Eli Goldratt's theory (see 'the Goal') which states that efficiencies should only be attempted of a whole production system based on the rate of the slowest step within that system; separate optimisation of sub-systems will result in higher work-in-progress inventories.
This critiscism should not detract from the overall quality of Solomon's work, but it does illustrate the value of a wider scope of reading.
A Must Read for Leaders on a Lean Journey.......2006-06-30
I work in Finance for a Fortune 200 company that is 100% committed to the Lean Journey. This book has been distributed, read and re-read throughout the company's leadership, both in Finance and in other areas, to help frame the issue of why Finance can be a barrier or an enabler to Lean. It does a great job of explaining not only the technical issues but really demonstrates the cultural obstacles and why they exist, all in an easy-to-read story. I would highly recommend this book to anyone and in particular Finance leaders who are wondering where they fit in with Lean.
Show me the Muda !.......2006-04-27
"Let's not rely on seventy year old accounting practices to compete in today's global market". - From the author's introduction.
It seems strange to be recommending a novel to normally intelligent and sensible accountants - particularly one which reads like a cheesy TV melodrama !. But it is a business novel on an accounting topic which, I believe, will be crucial for management accountants in future.
"Who's Counting" provides a simple and easily digestible introduction to lean accounting. The book focuses, particularly, on the marginal costing versus absorption costing debate; but other accounting issues and lean techniques are also covered, including stock valuation issues; the impact on earnings per share; and a tantalising glimpse of what a kaizen event might comprise in the accounts department !.
You're not expecting Jane Austen, and you certainly don't get her. The plot is virtually non-existent; the characters one-dimensional; and the writing style juvenile ("Can we take a freakin' bio break first, or isn't that allowed in Lean ?".). But I am being unfair. The book is a very easy read, and it covers the key issues in lean accounting well. It makes the language and ideas of lean understandable; and to my mind that is an achievement that forgives poor dialogue and uninteresting characters.
As a simple introduction to lean accounting this book is worthwhile. It covers all the bases and you'll whiz through it. You couldn't implement a lean accounting system from this book, but for students and accountants wishing to learn more about the field, it is a good place to start. I do recommend this for beginners in the subject. It is fun in a cheesy way, and it has spurred me on to the next stage - reading something more substantial on the topic.
As Tom Cruise almost said in one of his films "Show me the muda !". To find out what muda is, you'll need to read the book. And, as the book tells us near the end, "Accounting is beginning to operate on a different level because of some of the improvement efforts you've led. They're excited about really affecting results not just keeping score". Creaky prose aside, isn't that what management accounting should be ?.
I think lean accounting is a massively important for management accountants in the future. I want to be in there, and this book is a good place to start learning about it.
This is a must for anyone passionate about lean.......2006-03-03
I found this book a great and fast read. I am not an expert in finance but passionate about lean manufacturing and I understand the obstacles of traditional financial practices to lean.
I strongly recommend this book. Many of my work colleagues have found it very interesting and right on the money.
I recommend this to anyone working to transform their business.
Customer Reviews:
I received the right book........2007-09-13
I received the right book. Reasonably priced and packed securely. I recommend to use expedited shipping method instead of media mail if you don't want to suffer being late with your lessons or order your books ahead of time.
Educational Book.......2007-05-13
Needed book for class. Received in excellent condition and such a better price than University Book Store. Thanks for reselling. Love the savings. MysticBleu
Book Description
This thoroughly revised and updated edition of the classic book in the field provides a conceptual foundation for the fund raising profession. Hank Rosso's Achieving Excellence in Fund Raising examines the profession's principles, strategies, and methods and is filled with practical examples. Guided by the enduring philosophy of fund raising master Henry A. Rosso, contributors explain the reasoning behind the planning and selection of strategies for all fund raising activities, including building your case for support, approaching donors, managing campaigns, and demonstrating stewardship.
Read a Charity Channel review:
http://charitychannel.com/publish/templates/?a=293&z=25
Customer Reviews:
Mandatory textbook.......2007-05-13
I'm disappointed in this textbook because it does not provide much bang for the buck. I believe that the text could have been half as thick, half as expensive and provide no less information than it does.
Well-researched and nicely executed.......2004-12-30
Like many in the Jossey Bass series, Tempel's work is thorough and well-written, covering all important aspects of fundraising. A great introductory guide.
A must read for the fundraising professional!.......2003-06-30
Whether you've been in the fundraising profession for 10 minutes or 10 years, do yourself a favour and read this book. It will make you proud to be part of the tradition of philanthropy. It will inspire and guide you. You will see yourself and the volunteers and donors you work with in a whole new light. Don't put it in your library. Keep it on your desk. The first time you read it, and you will read it joyfully from cover to cover, keep pen and paper handy. You will find yourself making a list of things you need and want to do. Achieving Excellence in Fundraising is thoughtful and thought-provoking. It is the place where the theory, practice, philosophy and spirituality of a great tradition meet.
Review for the Golden Gate Chapter of AFP Newsletter.......2003-05-31
On my fundraising shelf stood just two books and a binder: "Designs for Fundraising" by Harold Seymour © 1966; "The Raising of Money" by James Gregory Lord © 1987, and my collected monthly newsletters of tips from Taft. Not a lot to go on, but Seymour's classic helped me enormously, imparting such nuggets as, "At best, with few exceptions, people don't pay close or careful attention to anything."
OK, so listen up. Times have changed. Many, many books now beckon us, delivering the full spectrum of nonprofit knowledge. Yet all books are not equal. When Henry (Hank) Rosso gathered a number of esteemed colleagues together and put out Achieving Excellence in Fund Raising in 1991, it represented a milestone in fundraising education, based as it was on his many years of teaching through The Fund Raising School, which he founded right here in the San Francisco Bay Area. The School later became a program of The Center on Philanthropy at Indiana University, and it continues to provide superior, basic training in fund raising principle and practice throughout the country. All the years of teaching experience and the benefits of association with IU are now reflected in this expanded, caught-up-with-the-world second edition of the "Rosso" (RAH-so).
It was time. Consider that when Achieving Excellence debuted in 1991, the stock market stood at 2736, Giving USA estimated total philanthropic support at $105 billion, and the National Science Foundation had just lifted its ban on commercial use of the Internet. Today, as we reel and grapple, it is worth noting that the markets have more than tripled from 1991; philanthropic dollars have doubled; and the Internet is our bread and butter. The second edition adds several chapters in recognition of the changes and rounds out its predecessor. We read about the new order, how to build endowment, women as donors, trends in major donor giving (read with caution, as markets and donor experience have had some impact), diversity considerations, Internet strategies, special events fundraising, technology use, budgeting and accountability, stewardship, international perspectives, and fund raising as a profession. These are welcome additions.
Given the scope attempted by the book, I should point out that there are, in fact, a few areas not covered, including how to obtain government grants and contracts, and exhaustive instructions on how to write a grant proposal to a foundation. But if you heed what these authors have written, you will have no problem accomplishing either feat.
Most of the authors in this edition are new to the "Rosso," numbering 27 in all. The first edition lists 13 contributors. Hank wrote eight of the chapters of that book; he has two in this one. With Hank gone (1999), we are guided into Rosso II by the gentle, sure hands of Eugene Tempel, executive director of the IU Center on Philanthropy and Tim Seiler, current director of The Fund Raising School. Between them (with a chapter from Hank), they set the stage in Parts One (Context) and Two (Fundamentals).
The book proceeds logically and is easy to navigate or use as a quick reference. "Fundamentals" is followed by sections treating "building blocks" (e.g. annual fund, capital campaign), sources, methods (e.g. direct mail, special events), management (e.g. leadership, boards, information, budgeting, consultants), ethics, stewardship, and personal professional support. A thorough Glossary and Bibliography follow.
Our AFP chapter boasts several representatives here: Kim Klein reprises her excellent chapter on grassroots fund raising and Kay Grace on leadership; Mal Warwick writes the update on direct mail; Alan Wendroff supplies special events; and Skip Henderson updates us on the trustees' role.
The context is still Hank's, which means that ultimately, the book is not about the joy of soliciting but something higher. I'm sure he would be tickled if you inscribed your book as he wrote in so many of our first editions "I hope that you will enjoy the reading of this book. Let it help you to teach the joy of giving. Hank Rosso"
Books:
- Harvard Business Essentials Guide to Negotiation
- High-Performance Jeep Cherokee XJ Builder's Guide 1984-2001 (S-a Design)
- History: Fiction or Science? (Chronology, No. 1)
- How Doctors Think
- How to Sell at Margins Higher Than Your Competitors : Winning Every Sale at Full Price, Rate, or Fee
- How to Succeed in Commercial Real Estate
- Inventory Accuracy: People, Processes, & Technology
- Investment under Uncertainty
- Leading Change
- Lean Transformation: How to Change Your Business into a Lean Enterprise
Books Index
Books Home
Recommended Books
- The Complete Idiot's Guide to Publishing Children's Books, Second Edition
- Josephus: The Essential Works
- Accidentally on Purpose: Reflections on Life, Acting and the Nine Natural Laws of Creativity
- Anne Geddes Nurseryroom 2004 Engagement Calendar
- Cultural Moves: African Americans and the Politics of Representation
- Legacy: Paying the Price for the Clinton Years
- Insect-Eating Plants and How to Grow Them
- Volume 2 Intermediate Accounting, 11th edition Update Package
- Catholicism, Protestantism and capitalism
- Death of a Blue Movie Star
General
| Business & Investing
| Subjects
| Books
101 Answers to Questions Leaders Ask
The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top
Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals
