Book Description
“Not only will students see ethical issues unfold across different types of organizations, they will become more acquainted with the complexity of organizations, as well as with ethical situations, and will become more knowledgeable about real issues in real organizations.” –Joy L. Hart,
University of Louisville
“
Case Studies in Organizational Communication covers a great number of issues and can be used in a variety of classes. I particularly enjoy its in-depth coverage of issue management, activism, and power and politics. The case studies are readable and engaging and, as a result, allow students to connect meaningfully with ethical theory and everyday communication practice.”
–Heather M. Zoller,
University of Cincinnati
Case Studies in Organizational Communication: Ethical Perspectives and Practices integrates ethical theory and practice to help strengthen readers’ awareness, judgment, and action in organizations by exploring ethical dilemmas in a diverse range of well-known business cases. This volume is a crucial step toward addressing ethical issues, providing a rich and diverse overview of an increasingly important concern for organizations in contemporary society.
Key Features
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Explores some of the most important examples of organizational ethics today: Case studies include discussions of dilemmas faced by NASA, Coca-Cola, Mitsubishi, Wal-Mart, the Catholic Church, the war in Iraq, college athletics, and the tobacco and pharmaceutical industries, among others. Through these case studies, students are able to directly assess ethical and unethical decision-making in a rich, diverse, and complex manner that moves beyond simple explanations of ethics.
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Examines a range of ethical dilemmas in diverse organizations: The cases look at a variety of emerging issues in the workplace, such as work/family balance, racism, sexual harassment, offshoring, telecommuting, and much more. In addition, several of the case studies examine the behavior of non-American organizations, providing a more thorough understanding of ethics in a global business environment.
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Offers greater coherence and structure than other case books: The consistent case structure allows instructors and students greater opportunity to compare and contrast cases on comparable terms. In addition, the book includes extensive instructional materials, often neglected in other case study books. Instructors unfamiliar with the cases are provided with additional pedagogical materials, including a case summary and discussion questions.
Intended Audience:
Designed for advanced undergraduate and graduate courses in Organizational Communication, this book will be an invaluable resource not only for students but also for anyone interested in ethics, in general, and in organizational ethics, specifically.
Book Description
An up-to-date collection of new case studies spotlighting the integral role of communication in today's workplace, this volume will succeed its highly acclaimed predecessor as a valued reference and teaching text. Based on first-hand observation, in-depth interviews, and survey research, some of the studies highlight creative and positive uses of different communication practices; others demonstrate how communication can hinder organizational functioning.
Bringing complex situations to life, the book explores key questions about how and why people work as they do today in large manufacturing companies and in small businesses, in high-tech industries, government, education, and the human services. Timely topics addressed include new communication technologies; the dynamics of teamwork; cross-cultural communication; sexual harassment; stress and burnout; and more.
Book Description
B> This book is a collection of 23 case studies that provide students with realistic situations for analysis and discussion of organizational communication principles.
It contains classroom-tested cases from a variety of contributors who provide slices of organizational life in narrative form. This casebook is useful for teaching conceptual material in the first part of the semester while emphasizing the application of principles in the latter half, or for teaching using application exercises throughout the duration of the course.
For readers interested in organizational communication principles.
Book Description
"A good balance between theory and practice . . . it definitely fills a void in the [lack of] texts in the area and the change literature in general . . . a good fit for my graduate class on ‘Managing Organizational Change.’"
—Anthony F. Buono, McCallum Graduate School of Business, Bentley College
"Like Gareth Morgan’s
Images of Organization, this book is a superb blend of theory and practicality. It demystifies chaos and paradox, and it encourages the understanding of organizational dynamics from multiple perspectives. It is refreshing to read a book that presents diverse theories and interventions so even-handedly."
—Andrea Markowitz, Ph.D., President, OB&D, Inc.
Learning to Change: A Guide for Organizational Change Agents provides a comprehensive overview of organizational change theories and practices developed by both U.S. and European change theorists. The authors compare and contrast five fundamentally different ways of thinking about change: yellow print thinking, blue print thinking, red print thinking, green print thinking and white print thinking. They also discuss in detail the steps change agents take, such as diagnosis, change strategy, the intervention plan, and interventions. In addition, they explore the attributes of a successful change agent and provide advice for career and professional development. The book includes case studies that describe multiple approaches to organizational change issues.
This book will appeal to both the practitioner and academic audiences. It can be used as a text in graduate courses in change management and will also be a useful reference for consultants and managers.
Features:
- Discusses the abilities, attitudes, and styles of successful change agents
- Describes five fundamentally different ways of thinking about change
- Presents a state-of-the-art overview of change management insights, methods, and instruments
- Summarizes an extensive amount of organizational change literature
- Supplies readers with useful insights and courses of action that will allow them to design and implement change professionally
Learning to Change became a bestseller upon its initial publication in the Netherlands. The color-model on change is very popular among thousands of managers and change consultants and presents a new approach to change processes and a new language for change.
Customer Reviews:
Powerful metaphors`.......2004-03-24
The way colours are used to represent different approaches to change is a powerful metaphor. Combined with the models presented in the book this offers managers a guideline to succesfuly implement change. The plentiful notes in the book lead to more background reading material. Do not skip the introductory chapters, I found them very interesting.
Book Description
Using a descriptive approach to illuminate the topic, this volume presents accounts of how organizational life is accomplished communicatively in a variety of retail, manufacturing, public service, and newspaper organizations. The cases in this book focus on the ways in which communication creates and maintains organizational realities, with some demonstrating how communication can hinder organizational functioning and others highlighting creative and positive uses of different communication practices. Providing a view of organizational life that reflects the experiences of those who have not only observed, but taken part in its functioning, this volume is unique in the breadth of issues covered, the variety of methodological choices used in gathering data, and the focus itself.
Book Description
APOLLO, CHALLENGER, COLUMBIA: THE DECLINE OF THE SPACE PROGRAM (A STUDY IN ORGANIZATIONAL COMMUNICATION) provides unparalleled longitudinal insight into the organizational successes and failures of NASA. The book treats NASA over its 45-year history from 1958 to 2003, concentrating on five "data points":
* 1967: when Tompkins first served as a Summer Faculty Consultant in Organizational Communication to legendary rocket scientist Wernher von Braun during the Apollo Program.
* 1968: when he served in the same capacity to help reorganize NASA's Marshall Space Flight Center.
* 1986: when he investigated the communication failures that caused the explosion of the space shuttle Challenger.
* 1987: when he researched NASA's highly successful Aviation Safety Reporting System.
* 2003: when he interpreted the communication failures leading up to the catastrophic failure of the space shuttle Columbia.
The result is a presentation of concrete communication correlates of organizational success and failure. Tompkins is a master of what Clifford Geertz called "thick description." The result is a compelling, richly detailed, longitudinal case study concentrating on processual changes in communication-as-organization. In this book, Tompkins introduces theory subtly, inserting it to explain details of the organization that would otherwise defy understanding.
In considering other organizations in trouble, Tompkins identifies ten "communication transgressions," one of which, for example, is "ignorantia affectata"--an affected or cultivated ignorance of organizational problems. In contrast to these failed organizations and their pathologies, Tompkins offers a sketch of two healthy organizations that live by "value logics"--applying ethical values in the organizational workplace. There are lessons to be learned from NASA's disasters. With all of the high-profile ethical lapses in U.S. corporations, Tompkins advocates individuals and organizations taking responsibility for their actions.
Customer Reviews:
A Solid Textbook Well Adapted to the Undergraduate Market.......2005-08-21
A previous reviewer wrote "the cases are so below style and quality typical to Harvard Business as to be embarrassing..they read like teenage locker room novellas."
I would agree that the case studies in this book are not on the same level typical to Harvard Business, but than I do not think that was the author's intention. I have used Harvard Business cases frequently and find they are more effectively and appropriately used when teaching graduate students.
The authors have written a pretty solid textbook which is well adapted to the typical undergraduate reader in communication.
The authors have organized the cases in sections: organizational culture, virtual communication in organizations, teamwork and group processes, decision-making and problem-solving, the individual and the organization, and diversity in organizational communication.
In some sections the case studies are scattered on a number of divergent fronts, and the text might be strenghted by greater conceptual unity and coherence across the case studies contained in each section. The briefing paper which precedes each section could be expannded to furnish greater conceptual integration.
I suspect this conceptual integration is more apparent if one uses Shockley-Zalabak's basic organizational communication textbook in conjunction with the cases studies text.
But overall I think the typical undergraduate will find this textbook readable and acessible
The IRM available from the publisher in digital form is particularly outstanding.
Engaging descriptions of organizational life.......2004-07-16
This is a terrific book! It's impossible to sum up succinctly, but I'll try. It contains 33 cases written by professors of organizational communication at schools ranging from Princeton University to the University of Southern California and just about every major center of communication studies in between.
Each case takes the reader into mind and heart and daily life of a person at work. Unlike the Harvard cases, which usually concern dilemmas faced by high-level business leaders, these protagonists range from new hires to retirees, and include women and men working in every kind of department, from manufacturing to IT to sales, engaged in turningpoint talk in face-to-face dyads and world-wide computer networks, in firms across the planet, some for-profit, some not-for-profit, in an astounding variety of industries.
The cases are well-written; the reader hovers over the action, hearing the dialogue, examining the documents, experiencing the dilemmas, considering the options, knowing the tactics, and discovering the outcome of the situations described.
Issues of organizational climate, teamwork, conflict, diversity, decision-making, training, leadership, change, and culture (among others), are included, and well-indexed. A comprehensive teacher's guide is available on line for faculty unused to using case studies to teach ideas.
Reading this book is a thought-provoking pleasure for the lay reader and would delight college students who know (or are told) the theory, but want to know how those ideas apply to day-to-day life in a wide range of organizational contexts. I highly recommend it!
Hyped title ý poor content.......2004-05-20
I wanted cases for my communications students, and when I saw this title I obtained a copy based upon the author's website comments. Hype. All hype. I circulated the book to (female) associates to determine if I was missing something. According to them, I was "excessively kind -- and please do not waste my time with pretense like this again."
BUYER BEWARE
The cases are so below style and quality typical to Harvard Business as to be embarrassing. They read like teenage locker room novellas. As is all-too-typical in academe, the book serves one purpose: to help the author keep their job. This text does not help in "understanding the communication process." It is too bad these are such poor cases. My students could use something useful. This is not it. Avoid this text.
Book Description
The Comprehensive Resource for Designing and Implementing MSG Processes
As organizations strive to make the best possible decisions on critical issues such as compensation, succession planning, staffing, and outplacement, they have increasingly turned to multisource feedback (MSF) for answers. But while use of MSF (or 360-degree) systems has proliferated rapidly, understanding of its complexities has not—and many companies are moving forward with MSF amid a dangerous void of systematic research and discussion on this powerful process.
The Handbook of Multisource Feedback provides the most comprehensive compendium available of current knowledge and practice in MSF. The volume's diverse group of contributors—which includes renowned academics, practitioners, and applied researchers—represents the acknowledged thought leaders in the current and future practice of MSF. Through their multiple perspectives, they identify best practices in the design and implementation of MSF processes and offer key guidelines for decision making when using MSF
The book offers solid grounding in the nuts and bolts of MSF data collection and reporting, providing a process model that leads the reader step-by-step through each phase of an MSF system. It details the developmental and decision-making uses of multisource feedback, describing MSF applications for improving executive development, organization development and change, teams, performance management, personnel decision, and more. And it addresses the realities of system forces that influence MSF processes, including legal, ethical, and cross-cultural issues.
The Handbook of Multisource Feedback will provide an ideal one-stop reference for practitioners, researchers, consultants, and organizational clients who need to understand the challenges of using multisource feedback.
The Editors
David W. Bracken, is director of research consulting at Mercer Delta Consulting group, LLC. His twenty-two years of practice have included multisource feedback systems, individual and organizational assessments, performance management, and management development.
Carol W. Timmreck, is an organization development consultant at Shell Oil Company. She is a cofounder of the Multisource Feedback Forum, a consortium of organizations with active MSF processes.
Allen H. Church, is a principal consultant in management consulting services at PricewaterhouseCoopers, specializing in multisource feedback systems and organizational surveys. He is also an adjunct professor at Columbia University.
The complete guide to MSF systems
Handbook of Multisource Feedback offers a comprehensive, multiperspective look at the most current knowledge and practice in multisource feedback (MSF) systems. Drawing from extensive research and practice, a diverse group of distinguished contributors presents the "best practices" in the field and offers pragmatic guidelines for decision making at each step of design and implementation of an MSF process.
Contributors include:
David Antonioni
Leanne E. Atwater
H. John Bernardin
Scott A. Birkeland
Walter C. Borman
David W. Bracken
Stephane Brutus
W. Warner Burke
Allan H. Church
Jeanette N. Cleveland
Victoria B. Crawshaw
Anthony T. Dalessio
Maxine A. Dalton
Mark R. Edwards
Ann J. Ewen
James L. Farr
John W. Fleenor
Marshall Goldsmith
Glenn Hallam
Michael M. Harris
Sally F. Hartmann
Jerry W. Hedge
Laura Heft
Mary Dee Hicks
George P. Hollenbeck
Robert A. Jako
Richard Lepsinger
Jean Brittain Leslie
Manuel London
Anntoinette D. Lucia
Dana McDonald-Mann
Carolyn J. Mohler
Kevin R. Murphy
Daniel A. Newman
David B. Peterson
Steven G. Rogelberg
James W. Smither
Jeffrey D. Stoner
Lynn Summers
Carol W. Timmreck
Carol Paradise Tornow
Walter W. Tornow
Catherine L. Tyler
Brian O. Underhill
Ellen Van Velsor
Nicholas L. Vasilopoulos
Kiran Vendantam
Janine Waclawski
David A. Waldman
Alan G. Walker
Tom Wentworth
Alicia J. Winckler
David J. Woehr
Francis J. Yammarino
Download Description
An ideal one-stop reference for anyone who needs to implement an effective multisource feedback system (MSF), this book is the most comprehensive compendium available on the subject. The volume's expert group of contributors identify best practices in the design and implementation of MSF processes and offer guidelines for decision making when using MSF. The book offers solid grounding in the nuts and bolts of MSF data collection and reporting and provides a process model that takes readers step-by-step through each critical phase. It details the developmental and decision-making uses of multisource feedback, describing MSF applications for improving executive development, organization development and change, teams, performance management, personnel selection, and more. It also examines the system forces that influence MSF processes, including legal, ethical, and cross-cultural issues.
Customer Reviews:
Worth the Time.......2005-08-02
The Handbook of Multisource Feedback (MSF) was a full review of the experts in the field. It was recommended to me as the only resource you will need on this topic. I agree, I felt well prepared and informed on MSF after reading this handbook. The expert authors provided guidance for each step of the MSF process. This book is worth the time to read.
Colleen Kendall, EdD, MBA
One of the best of its kind.......2001-07-06
If I could have just one recent book on my shelf to use as a reference for leadership development, organizational effectiveness, performance feedback and coaching, this would be the one. Each chapter is authoritatively written in clear, approachable language. Reflected in the chapters is a high level of professional and scientific discipline without a hint of academic arrogance. Unlike many edited books having different authors for each chapter, this book is well structured and integrated so as to be readable either from beginning-to-end (probably the best way) or each chapter standing alone. The chapter authors, each a recogonized expert, obviously paid attention to the others' writings. Each author provides a complementary piece of the puzzle while avoiding repetition. This handbook is an excellent example of how a compendium should be edited, and how a team of authors can blend their efforts on a complex subject.
Average customer rating:
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International Management: Insights from Fiction and Practice
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- International Business Case Study (Managing Cultural Differences)
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International Business Case Study (Managing Cultural Differences)
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David O. Braaten Ph.D. , and
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Teaching And The Case Method: Text, Cases, and Readings
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Cultural Intelligence: People Skills for Global Business
ASIN: 088415193X |
Book Description
This comprehensive guide presents specific, real-life examples of the strategies and tactics used by some of the world's most successful international businesses and organizations to excel in the global marketplace.
Divided into six major sections, this important book features more than 30 case studies that span critical issues of international business--globalization; negotiation; marketing; product/service quality; joint ventures and strategic alliances; and culturally diverse workforces. Each case study focuses on a particular company, region, or management style to clearly illustrate proven techniques for capitalizing on the cultural diversity of people, products, and markets.
With contributions from more than two dozen business executives and professors, spanning the globe from Japan, to Germany, China to Mexico, this casebook provides a broad spectrum of current and future approaches to acheiving international and cross-cultural business success.
An important collection of international case studies and commentary from the award-winning authors of Managing Cultural Differences.
A comprehensive exploration of all aspects of multicultural management from forming strategic alliances to negotiations to marketing and service excellence
Customer Reviews:
International Business Case Study (Managing Cultural Differences).......2005-09-25
very useful case studies. Based on actual events and which bring to life the tensions and misunderstandings inherent in cross culture negotiations. These are very useful for class exercises. PS As an instructor I would like to get hold of an instructors handbook but have not at the time of writing this short review, succeedded.
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