Crucial Conversations: Tools for Talking When Stakes are High

Book Description

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

Prepare for high-impact situations with a six-minute mastery technique
Make it safe to talk about almost anything
Be persuasive, not abrasive
Keep listening when others blow up or clam up
Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Download Description

Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.

Customer Reviews:

Wrong audio book sold........2007-10-16

The seller had the wrong book down for sale. It would be easy to do since the author had a similar named book. I was very impressed with the quick response to correct the problem. They credited the whole amount back and said I can keep the book. It is great to see a trustworthy, reputable, seller out there today - doing the right thing. I would highly recommend doing business with this seller again.

great business tool.......2007-10-01

ordered 15 copies to distribute around our department... received rave reviews from everyone who read it.

Great Insight, Good Tools.......2007-09-21

Wow! It's amazing how often I see my friends, family and MYSELF in both examples and in the strategies (some good, some bad!).

This is a great book to come upon when one needs it. Obviously, some have been forced to read it by a boss... and I'm not so sure that the message gets across that way.

Does this book cure all of the social inequities of the workplace? Of course not - that's not what it even attempts to do!

Rather, it's a series of tools for enhancing communication and, for many of us, these tools are a surprising way of looking at all conversations - particularly the non-productive ones.

Do I recommend this book? 100%!!! Would I give it as a gift to someone who "needed" it? Maybe not. It's best found when the time is right, not forced on someone when the time is wrong.

Very good..........2007-09-18

Very good book for succesful managers, but also for amateurs interested in improving their communication skills. Of course, for some professionals that one may be "just another one".

Ignores conversational reality.......2007-09-06

Do we need a book to tell us that if we and/or our conversational partners are overly emotional or argumentative, create an uncomfortable or unsafe setting, clam up, will not listen, are incapable of adaptation or appreciating other views, or are not overly bright that chances for conversational success are greatly diminished. The author's message is that in the absence of these negativities, that basically free-flowing dialog where all the relevant information is brought into the open will result in effective communication. The emphasis in the book is within business organizations, in particular between employees and employers, although the ideas pertain to all other so-called high stakes conversations between various persons. However, the book absolutely fails to deal with conversational reality.

It is readily obvious that the authors are consultants to the business community (managers), because of their dismissal of the power differentials in the workplace. Their citing of a few brave employees who questioned or contradicted a top manager, serves merely to reinforce the hazards to employees for speaking out in the workplace. Of course, such non-controversial topics as safety, productivity, or where to have the company picnic can be broached. Fundamental topics such as policies, strategies, products, marketing, structures, or personnel are invariably off limits. If the authors wanted to be serious about conversations within businesses, they would propose democratic participation structures, where workers or their elected representatives could freely, without fear of retribution, address any and all issues, not just the safe ones. Bravery or putting one's job on the line would not be necessary.

It is hardly just within businesses where crucial conversations are prevented despite one's best efforts. Bureaucracies and other barriers are often initiated specifically to prevent conversations. Try talking to an insurance company about drug or treatment denial. Try talking to a sales person about a corporate product or service. Try getting through a telephone answering system only to be stonewalled by an "associate." Try talking to a doctor about treatments or, better yet, fees. Try talking to a department head about the nature or conduct of your education. The list is endless where most people do not have a chance of a meaningful or effective conversation.

This book is like so many other "blame the victim" notions. If you are not having good conversations, it must be because "you" don't have the right "tools" to converse. It can't be that the person you are talking to has the power to inflict damage or is within a structure where they can simply ignore you or dispense pabulum. A democracy is based above all on wide-ranging conversation among equal citizens with hopefully widely accepted resolutions. Maybe some day in the US we will try a form of democracy within all of our organizations in which "conversations" are not one-sided with the possibility of punishment for even speaking. Now there is an idea for the authors to grasp.

Average customer rating:

7 habits for highly effective people by Stephen Covey
Quick Delivery & perfect condition
7 Habits of Highly Effective People
Inspirational book
More self-help tripe

The 7 Habits of Highly Effective People
Stephen R. Covey
Manufacturer: Free Press
ProductGroup: Book
Binding: Paperback

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ASIN: 0743269519
Release Date: 2004-11-09

Amazon.com

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change was a groundbreaker when it was first published in 1990, and it continues to be a business bestseller with more than 10 million copies sold. Stephen Covey, an internationally respected leadership authority, realizes that true success encompasses a balance of personal and professional effectiveness, so this book is a manual for performing better in both arenas. His anecdotes are as frequently from family situations as from business challenges.

Before you can adopt the seven habits, you'll need to accomplish what Covey calls a "paradigm shift"--a change in perception and interpretation of how the world works. Covey takes you through this change, which affects how you perceive and act regarding productivity, time management, positive thinking, developing your "proactive muscles" (acting with initiative rather than reacting), and much more.

This isn't a quick-tips-start-tomorrow kind of book. The concepts are sometimes intricate, and you'll want to study this book, not skim it. When you finish, you'll probably have Post-it notes or hand-written annotations in every chapter, and you'll feel like you've taken a powerful seminar by Covey. --Joan Price

Amazon.com Audiobook Review

Anyone who thinks the audiocassette adaptation of Stephen Covey's bestseller, The 7 Habits of Highly Effective People, is a shortcut to reading the book has another thing coming. As a preview, the cassette is worth every one of its 90 minutes; as a substitute for the original, it will only leave you wishing for the rest. There's a reason 7 Habits has sold more than 5 million copies and been translated into 32 languages. Serious work has obviously gone into it, and serious change can likely come out of it--but only with constant discipline and steadfast commitment. As the densely packed tape makes immediately clear, this is no quick fix for what's ailing us in our personal and professional lives.

The tape opens to the silky-smooth, overtrained voice of the female narrator, who's responsible for tying together audio clips from actual Covey seminars. Leaving aside the occasional attempts at promoting Covey and his institute, her script does a first-rate job of making sense of Covey's own intense, analogy-rich style of explaining his habits. There's nothing simple about his approach to becoming an effective person. The first three habits alone--which have to do with personal responsibility, leadership, and self-management--could take years to master. Yet the last four are unattainable, the narrator insists, if you can't acquire the personal security--the "inner core," says Covey--that presumably comes from a mastery of the foundation.

Throughout our lessons, Covey's presence is both learned and thoroughly appealing. He drops references to the likes of Socrates, T.S. Eliot, and Robert Frost with the aplomb of an English professor. And his knack for mixing everyday stories with abstract concepts manages to clarify difficult issues while respecting our intelligence. You could argue that the cassette is nothing more than a clever marketing tool for selling another few million copies of the book. But, even at that, it's worth the investment in time and concentration: in the end, we're moved to learn more about integrating all seven habits in our struggle to become better and, yes, more effective people. (Running time: 1.5 hours, one cassette) --Ann Senechal

Book Description

In The 7 Habits of Highly Effective People, author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, service, and human dignity -- principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.

Customer Reviews:

7 habits for highly effective people by Stephen Covey.......2007-10-22

Needing direction? Running out of time? Realise there's more to life? If you can relate to these feeling then Stephen Covey has written the book for you. A readable and practical guide for adding focus and dimension to your life. Learn how to set goals and bring them to fruition, understand the interpersonal dynamics in relationships both personally and in the work place.
Read and use this publication as a resource and reference book. Covey takes the reader through the "7 habits" with anecdotal examples, research and utilises others teaching such as Maslow and Victor Frankel.

Quick Delivery & perfect condition.......2007-10-22

I bought on Sunday & rec. on Wed.(on reg. shipping) the book was in great condition & packaged well. I would definitely buy from this seller again.
I bought a book from somebody else the same day (they live 2 hrs away) &
I rec. on Friday. When I buy a book delivery is very important.I can not wait to read it. Great job - thanks!

7 Habits of Highly Effective People.......2007-10-20

I freely give glowing positive reviews when they are deserved, and you can find plenty of my positive reviews elsewhere, -but you won't find one here! I spend a lot of time traveling in my car and I remember this as a very long and boring day that I gave to listening to all these twisted-around, rehashed, "original" ideas. Come on! Get serious! Anyone who is capable of thinking can have results equal to, or greater than those discussed here. This CD was not expensive, but I feel this was a complete waste of my time, and will be of your too if you go ahead and buy it. You don't need this CD. -Try honestly thinking for yourself.

Inspirational book.......2007-10-18

Although some people may think that this book is a bit of the style of the Reader's Digest, I found this book very inspirational. As the author says, it is not a book to read it once and then leave it on the shelf. I think that it is this kind of books you can always have as a refence.

More self-help tripe.......2007-10-18

I used to belong to an organization where it was mandatory for all senior managers to take the 7 habits two day course. This was two years ago when I was less skeptical than I am now, but I still remember thinking that the course was full of fluff and nonsense.

Covey isn't as bad as Tony Robbins, but he is in the same ball park. The few nuggets of wisdom that can be found buried among all the garbage in 7 Habits are common sense that any one who has been paying attention in life should already know at a young age. Allow me to elaborate:

1. Be Proactive. You get to decide how you react to things. Your mom taught you this as "two wrongs don't make a right." When your kid brother hit you, it didn't make things better to hit him back.
2. Begin with the end in mind. This is called planning ahead. Humans have been doing this for millennia.
3. Put first things first. Uh, yeah. "Junior, eat your vegetables if you want to have dessert. Clean your room before you go out and play." Etc. This one strikes me as the "Well, duh!" habit.
4. Think Win-Win. Two kids want to watch different TV shows. Mom says they don't get to watch anything until they work out a solution. Yet another example of something that any good parent would have taught us.
5. Seek first to understand, then to be understood. In the sales and marketing game this is called knowing your customer needs. As a child, mom and dad should have taught you about thinking about other people's feelings. It's all the same.
6. Synergize. Ever play team sports as a kid? Again, "Duh!"
7. Sharpen the saw. All work and no play makes Jack a dull boy.

There is only one habit of highly successful people, and that is that they DON'T waste their time reading self-help nonsense. YOU shouldn't either. If you want to read something to better yourself, read educational information that will make you better at your job, being a parent, being a spouse, a citizen, more active politically. Learn about the world and how it works. Learn about people. Learn how to change the oil in your car or build a tree fort.

If you were paying attention in life, you already know the Seven Habits. I repeat: Covey is like the rest of these motivational gurus: a scam artist who wants your money. I'm glad I don't work for the company that pushed this tripe on me any longer.

Average customer rating:

Great topic but lacks substance
Beneficial to Everyone
The best emotional intelligence book
Good, quick read
Excellent book

The Emotional Intelligence Quick Book
Travis Bradberry , and Jean Greaves
Manufacturer: Fireside
ProductGroup: Book
Binding: Hardcover

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ASIN: 0743273265

Amazon.com

First popularized by Daniel Goleman in his book Emotional Intelligence: Why It Can Matter More Than IQ, the concept of emotional intelligence is now widely accepted, not only within the psychological arena, but also, ever-increasingly, within the business world. In The Emotional Intelligence Quick Book, authors Bradberry and Greaves outline techniques anyone can use to achieve goals in an easier and more fulfilling way, improve relationships, enhance health, and become more accomplished in the work force. Starting with a discussion on what emotional intelligence (EQ, for short) is and how it impacts our lives, Bardberry and Greaves then provide readers with instructions for determining their own EQ via the book's companion Web site (the passcode for doing so can be found on the inside of the book's dust jacket). They also provide a variety of ways readers can increase their EQ and put it to use in their personal and professional lives. Based on research with more than 500,000 people, The Emotional Intelligence Quick Book is exactly that, a quick and easy-to-read resource that empowers readers to master their EQ and more effectively incorporate it into all aspects of their daily lives. Larry Trivieri Jr.

Book Description

EMOTIONAL INTELLIGENCE: THE #1 PREDICTOR OF PROFESSIONAL SUCCESS AND PERSONAL EXCELLENCE

In today's fast-paced world of competitive workplaces and chaotic personal lives, each of us is searching for effective tools that can make our schedules, behaviors, and relationships more manageable. The Emotional Intelligence Quickbook shows us how understanding and utilizing emotional intelligence can be the key to exceeding our goals and achieving our fullest potential.

Authors Bradberry and Greaves use their years of experience as emotional intelligence researchers, consultants, and speakers to revitalize our current understanding of emotional intelligence. They have combined their latest research on emotional intelligence with a quick, easy-to-use format and cut-to-the-chase information to demonstrate how this other kind of "smart" helps us to decrease our stress, increase our productivity, understand our emotions as they happen, and interact positively with those around us.

The Emotional Intelligence Quickbook brings this concept to light in a way that has not been done before -- making EQ practical and easy to apply in every aspect of our daily lives. The Quickbook will help you to:

Engage the four unique areas of EQ: self-awareness, self-management, social awareness, and relationship management
Increase your EQ through the use of these skill-building techniques
Apply your EQ at work to develop leadership skills and improve teamwork, making you a better manager and a more desirable employee
Practice your EQ outside the office environment to benefit your relationships with loved ones, making you a better partner and parent
Access the link between your EQ and your physical well-being to improve your overall health
Measure your current EQ through access to the authors' bestselling online Emotional Intelligence Appraisal

Customer Reviews:

Great topic but lacks substance.......2007-10-07

This is a very important topic. Many of us need to find useful information that will help them improve ourselves and those around us. Unfortunately, this book contains very little useful information. Quick, yes. But the content is also meager. I recommend that you look elsewhere.

Beneficial to Everyone.......2007-10-02

This is a well written concise book on emotional intelligence that should benefit everyone. It teaches techniques that people can employ to enhance their emotional intelligence; on our rational and emotional minds and why it is very important to our careers, our relationships and our destiny.

This insightful book examines emotional intelligence in an easy to follow and understand format which makes the book useful to a wide readership. The book pragmatically examines what emotional intelligence is all about and what it can achieve for individuals and organisations. The author methodically explains how the rational and emotional minds can effectively work productively together. As you go up the corporate ladder, it is critical to know how to manage emotions so that you can relate better with others.

This is not just an academic book but also one that looks at the whole aspect of emotional intelligence to see how it "fits in" with all aspects of life. The book examines all the relevant issues and provides sound, sensible advice succinctly.

The book will change the way you look at life and relate with people. This is particularly the case with people with professional backgrounds that tend to emphasise logic and rationality such as engineers, doctors, mathematicians and the like. It is critical to realise that emotional issues affect the way you work, your motivation, satisfaction and productivity and affect the quality of relationships among spouses or friends. Understanding and embracing EI can make you much happier and more effective as a manager and therefore I recommend this book strongly to anyone who wants to live a happier and successful life.

The best emotional intelligence book.......2007-06-28

I've read about every book out there on emotional intelligence and this one stands out above the rest. It's far more practical in how it introduces emotional intelligence, and the strategies for increasing your EQ are excellent. It's also the only book I've seen that includes a code so that you can go online and take an emotional intelligence test, which is a real bonus. It's great to know what you are actually good at AND what you need to work on.

Good, quick read.......2007-05-14

I ordered this book to use with a class of managers in a service organization. It was very easy to understand the concepts, and what I liked most is that it quickly explained emotional intelligence without getting bogged down in psychological research. Perfect for learners who don't have time to read. The stories helped explain very well.
The assessment results were easy to understand. The only drawback was the relevance, or helpfulness of the suggestions for development. They weren't really meaty.
Overall, I liked the book very much.

Excellent book.......2007-05-14

This is a very interesting, factual but explanatory book to help edify the differences between female and male brains.

The SPEED of Trust: The One Thing that Changes Everything

Average customer rating:

For leadership training, this is the pinnacle
Instant Classic - Top Shelf
All hype, no protein
Trust is Fundamental in Relational Management
The Ultimate Trust Model

The SPEED of Trust: The One Thing that Changes Everything
Stephen M.R. Covey , and Rebecca R. Merrill
Manufacturer: Free Press
ProductGroup: Book
Binding: Hardcover

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ASIN: 074329730X

Book Description

From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents—is the essential ingredient for any high-performance, successful organization.

For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes so often deployed in lieu of actual trust.

Customer Reviews:

For leadership training, this is the pinnacle.......2007-10-20

Having read many leadership related books and been trained in many seminars, nothing compares with the guiding principles in this book.

This book should change the way you think about how you lead and who you lead. It not just inspires, it changes you to be a trusted leader. The result? You change for good the world around you!

The negative will say this is idealistic, but in reality it is possible with those that commit to the importance of these guiding principles.

The bottom line is that most organizations are disfunctional because of low trust cultures. However, you can be the one penetrating these cultures strong trusting leadership.

The question is: can you arise to the challenge of being a true leader?

This book defined my leadership roadmap for the remainder of my career.

Instant Classic - Top Shelf.......2007-10-08

Within minutes of reading this book I knew it was going to be great. The book explains how trust is the driving force behind all efficient, successful businesses. Covey gets into different types of trust and some self assessments to determine what areas the reader is strong or weak in. The book can be applied to business, community and family. Without a doubt it goes on the short list of powerful, life-changing books!

All hype, no protein.......2007-09-19

Lots of anecdotes about the author's years in the business world. The author testifies that trust is great and makes things work. Little of substance in this book.

Trust is Fundamental in Relational Management.......2007-08-24

Trust may be the missing ingredient for the relational management model to succeed, but Trust (confidence + credibility) is an outcome, not an input. To get a Trust outcome requires the right inputs and in this book, the next generation's spokesperson for the Covey dynasty, Stephen M. R. Covey, tells us what trust means as well as provides plenty of examples of how important trust is when it comes to delivering business performance.

M.R. uses the "ripple effect" metaphor with Self at the center and waves rippling from the inside out to describe the "5 Waves of Trust." Using this metaphor, the first trust wave is Self-Trust (credibility driven), then comes the Relationship-Trust (consistent behavior driven) wave, an Organizational-Trust (alignment driven) wave, a Market-Trust (reputation driven) wave, and finally a Societal-Trust (giving back or contribution driven) wave.

Staying with the emphasis on managing `Self' first, Covey then provides the substance of the Self-Trust wave; the 4 cores of Credibility - integrity, intent, capability, and results. For the Relationship-Trust wave he identifies 13 critical behaviors. With the remaining trust waves, the dialogue continues the book's main theme - understanding the cost of mistrust and the value of trust - as it discusses organizational alignment, market reputation, and societal contribution. As M.R. says, "the dividends of trust can significantly enhance the quality of every relationship on every level of your life". If you doubt that, read this book.

The Ultimate Trust Model.......2007-08-23

I speak around the world on building Trust in Selling. "The Speed of Trust" gives you a roadmap on how to master trust and the real economic value of trust.

Stephen gives you insights that anyone can use in their quest to excel at building trust in business relationships.

The Speed of Trust gets to the core roots of integrity and how 'trusted' leaders and organizations thrive.

Everyone should make the time to read this book."

Joe Heller, Trust Cycle Selling

The 8th Habit: From Effectiveness to Greatness

Average customer rating:

Pioneering Infromation/Knowledge Based Management Concept
Habit for Humanity
Finding Identity for Self and Others
Stephen Covey did it again!
Surprised by the punch Covey still has

The 8th Habit: From Effectiveness to Greatness
Stephen R. Covey
Manufacturer: Free Press
ProductGroup: Book
Binding: Paperback

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ASIN: 0743287932

Product Description

Learn to do what you love and love what you do with The 8th Habit, the long awaited follow up to Stephen R. Covey's #1 best-selling The 7 Habits of Highly Effective People. Covey believes there is a great yearning, in both individuals and organizations, to discover their true "voice," to matter, to make a difference, to find greatness. The 8th Habit can help you acquire a new mindset and the tools—a new habit—to find your voice and your passion. When you do that, you feel more fulfilled and engaged with the world around you and, consequently, with your role in that world.

Customer Reviews:

Pioneering Infromation/Knowledge Based Management Concept.......2007-10-03

As a Senior People and Technology Management Consultant, I too have been frustrated by my voice, and the voice of others, not being heard.

I have also advocated that old Industerial Management techniques can not be applied to an Information/Knowledge Worker Based Management Era with emphessis on Empowerment, Teamwork, and Communal Efforts.

With 25+ years of management in startups and major corporations, I have realized that Mr. Covey's 8th habit, is the foundation to manage and lead greatness, innovation, empwerment, and super effectivity.

Ideas and concepts presented here, including the "Indian Talking Stick" are in agreement with some of the best management and leadership best practices such as the "HP Way", Dale Carnegie, and others.

There are also outstanding examples and suggestions to solve leadership problems.

A must reading!

Bruce Razban,
President/Founder, Razban Internet International,
Silicon VAlley, CA, USA

Habit for Humanity.......2007-09-30

Find your voice and inspire others to do the same. That's habit number eight. To find your voice there must be a conscience-based unity of mind, heart, body, and spirit. As an example, for a person to be fulfilled at work s/he needs to be able to use his/her talents and gifts (Mind), must be passionate about the work (Heart), must be paid fairly (body), and the work must have meaning (Spirit).

After explaining how to achieve personal voice, Covey shows how to achieve and institutionalize organizational voice. It requires the following:

1) Modeling - or setting an example to develop trust.
2) Pathfinding - creating a vision/mission, values, and strategic goals.
3) Aligning - changing structures, systems, processes, etc. to match the pathfinding.
4) Empowering - unleashing people's creativity and various other capabilities.

The concept of the Indian walking stick as a means of communicating and resolving conflict as well as the trim tabbing analogy for bringing about change are also well worth the price tag.

It's not "The Seven Habits," but it's really hard to go wrong with Covey. He genuinely seems to be focused on helping others improve in order to make the world a better place. Actually, the seven habits do weave their way in and out of this book. It also includes quite a few inspirational stories to include the father who leaves his son with the following advice on his deathbed, "Don't do life like I did. I never made a difference." For the first time the son realizes that he wanted his success to reach higher than him.

Nick McCormick - Author, Lead Well and Prosper: 15 Successful Strategies for Becoming a Good Manager

Finding Identity for Self and Others.......2007-08-27

As with most of the Covey books, there are nuggets of wisdom hidden within this book, the challenge is to find them. The 8th Habit, (defined as `Find Your Voice and Inspire Others to Find Theirs'), attempts to teach one basic paradigm: That people are whole people - body, mind, heart and spirit. But its focus is on the voice. When this `voice' is defined (on page 5) by Covey as the nexus of talent, passion, need, and conscience, it is easy to relate to this foundation element of human nature - our calling or individual identity - from which our contribution to relationships (work or personal) flows.

After getting this identity piece, what may not be so easy to relate to are the next 323 pages of Covey speak, although there is an interesting discussion on the 4 intelligences - Physical, Mental, Emotional, & Spiritual - woven thru the chapters, and Appendix 2, which contains a literature review of leadership theories, was interesting! This book is recommended for those with the time and patience to pan for gold nuggets in a meandering and slow moving stream.

Stephen Covey did it again!.......2007-08-17

This is the perfect book to follow The 7 Habits of Highly Effective People. Read this book, get your Voice heard.

Surprised by the punch Covey still has.......2007-08-08

I expected to be underwhelmed by this volume. "More of the Covey machine," I thought. I was wrong. This book can reach a part of you that's beyond what you can get to by applying the first 7 habits. "Life changing" is an understatement.

The 7 Habits of Highly Effective People (Unabridged Audio Program)

Average customer rating:

7 Habits of Highly Effective People
A classic life enhancer
Simply a Classic
A Realistic Look in the Mirror
It is better to take time to read this material instead

The 7 Habits of Highly Effective People (Unabridged Audio Program)

Manufacturer: Covey
ProductGroup: Book
Binding: Audio CD

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ASIN: 1929494750

Customer Reviews:

7 Habits of Highly Effective People.......2007-10-17

This was an excellent motivational CD. I loved listening it in the car while I was driving to and from work.

A classic life enhancer.......2007-09-21

Covey's book is a classic that I frequently pull off my shelf to review. This CD set is a convenient way to review the timeless principles Covey teaches and to trigger thoughts about new applications in my own life while I'm on the road.

I'm a big supporter of listening to self development and training material while you drive/ride. Currently in my car's CD player: Dave Lakhani's "Making Marketing Work" (a guide for successful sales/marketing in today's world), Kevin Hogan's "Time for Love, Time for Money" (rock solid set on time, energy and financial creation) . . . and High School Musical 2 soundtrack (for my girls, not me - really!).

Your life will be richer - way beyond finances - for reading Covey's book and frequently reinforcing with this set of CDs. Even if you have not read the book and don't intend to, you will still benefit from these CDs.

Mollie Marti
Author, Selling: Powerful New Strategies for Sales Success

Simply a Classic.......2007-09-16

I have read the book and I now faciliate 7-Habits Seminars using the 3-CD Audio version which is simply fantastic. After absorbing a plethera of thse types of books, I recommend that Dale Carnegies' How to Win Friends and Influence People be used as a pre-requisite to the teachings of Dr. Covey. DC focus is on very basic human relationships which is a great primer and reinforcement for the first 3 of Stephen Habits whick comprise his concept of the private victory. Too many companies make the mistake of promoting their technically competent to the position of leader without an accurate assessment of their basic character and leadership potential. They usually assume that basic great character is already there sometimes based on just a high likability factor. You really have to have these character base concepts down before you move on to the public victory which is the path to true leadership.

A Realistic Look in the Mirror.......2007-08-13

It's been around awhile, but this publication is at the top of the list. It makes you take stock in yourself and others.

It is better to take time to read this material instead.......2007-08-10

The author just seems to be reading the book at his pace. It is lacking artistic touch. Although he understands the material very well, he has not taken time to illustrate the material using extra examples. A role playing of several people could be more effective to make it more interesting. The material is too intense to just hear and go to the next step without thinking through. On the other hand, it works out much better just reading the book and understanding the material, making notes and see how I can relate to the material.

Average customer rating:

Even if you are not Dummy in 6 Sigma read this book
Six Sigma for Dummies
Good Perspective Broadener, Light on details
A very enlightening book.
Good primer...

Six Sigma for Dummies
Craig Gygi , Neil DeCarlo , and Bruce Williams
Manufacturer: For Dummies
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Six Sigma Workbook For Dummies (For Dummies (Business & Personal Finance))

ASIN: 0764567985

Book Description

The world’s largest and most profitable companies – including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola – have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past decade, over $100 billion in bottom-line performance has been achieved through corporate Six Sigma programs. Yet, despite its astounding effectiveness, few outside of the community of Six Sigma practitioners know what Six Sigma is all about.

With this book, Six Sigma is revealed to everyone. You might be in a company that’s already implemented Six Sigma, or your organization may be considering it. You may be a student who wants to learn how it works, or you might be a seasoned business professional who needs to get up to speed. In any case, Six Sigma For Dummies is the most straightforward, non-intimidating guide on the market. This simple, friendly book makes Six Sigma make sense.

With a compelling foreword by Dr. Stephen R. Covey, the internationally recognized leadership authority and bestselling author of The Seven Habits of Highly Effective People and The 8 ^th Habit, and an afterword by Roxanne O’Brasky, President of the International Society of Six Sigma, Six Sigma For Dummies is the most complete and objective book in the market today.

Unlike most other works that are either graduate-level statistics treatises or thinly-veiled autobiographical success stories, Six Sigma For Dummies teaches the reader all the foundation principles, methods, and tools of this magnificent problem-solving system.

Intended to help readers understand Six Sigma and how they can use it to improve their performance, this no-nonsense guide explains:

What Six Sigma is all about and how it works
The benefits of Six Sigma in organizations and businesses
The powerful “DMAIC” problem-solving roadmap
Yellow, Green and Black -- how the Six Sigma "belt" system works
How to select and utilize the right tools and technologies
Speaking the language of Six Sigma
Knowing the roles and responsibilities
Mastering the statistics skills and analytical methods

Six Sigma For Dummies will become everyone’s No. 1 resource for discovering and mastering the world’s most famous and powerful improvement tool. Stephen Covey is spot-on when he says, “Six Sigma For Dummies is a book to be read by everyone”.

Download Description

The world's largest and most profitable companies; including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past decade, over $100 billion in bottom-line performance has been achieved through corporate Six Sigma programs. Yet, despite its astounding effectiveness, few outside of the community of Six Sigma practitioners know what Six Sigma is all about. With this book, Six Sigma is revealed to everyone. You might be in a company that's already implemented Six Sigma, or your organization may be considering it. You may be a student who wants to learn how it works, or you might be a seasoned business professional who needs to get up to speed. In any case, Six Sigma For Dummies is the most straightforward, non-intimidating guide on the market. This simple, friendly book makes Six Sigma make sense.

Customer Reviews:

Even if you are not Dummy in 6 Sigma read this book.......2007-07-09

Very often we even don't notice how many Sigma and Statistic terms are in our everyday language, especially when we completed several Sigma projects for laste several years. Have you ever experienced that your team members ('greenies' especially) or senior managers, to whom you present your results, can hardly understand what you are speaking about? In case yes, this book is the key. Read it and make things simple for the end-user of the project. Read it and train your team. Read it and refresh your experience.

Six Sigma for Dummies.......2007-06-27

I think it is a great book. The subject is very complicated, but the writer tries to break it down into little pieces.

Good Perspective Broadener, Light on details.......2007-06-27

I purchased this book to get my toes wet after hearing about six sigma design for a long time. It's typical of the 4Dum stuff in format, self deprecating humor, and all that. I liked their intros to 'T' and 'F' statistics, and basic design of experiments, which I'd never had formal training in. After reading it, I had some idea of what they were good for and why you'd want to know that stuff. I was disappointed, if not surprised, that these sections had little depth past giving you a taste. Hey, it's a 4D book that you paid a little over 10 bucks for. What did you expect?

There are some issues with typos and formatting, especially in that some formulas are clearly missing, mis-formatted, or wrong (square root signs crossing over comma separators and such.

That said, I spent a few hours reading the book and felt like I knew a lot more about 6-sigma terms and ideas, enough to start looking for deeper books on the subject. For what it is, I thought it was good quick bang for the buck in learning about the area.

A very enlightening book........2007-02-16

Six Sigma is a very complicated process. This book is written in simple language, thus helping the reader understand it and enjoy it.

Good primer..........2007-01-24

This book is good for people asking "what is this six sigma thingy and could it be useful for work?" Gives the basics without going into any detail about how to implement for a given business. A decent read to start with in the Six Sigma world, however further book reading and real training would be required to get a grasp of Six Sigma overall.

The Leader of the Future 2: Visions, Strategies, and Practices for the New Era (J-B Leader to Leader Institute/PF Drucker Foundation)

Average customer rating:

Your organization needs "the "leader of the future" now, today, this moment....
weLEAD Book Review by the Editor of leadingtoday.org
Expert takes on leadership today
The Essential Leadership Guide
An awesome collection!

The Leader of the Future 2: Visions, Strategies, and Practices for the New Era (J-B Leader to Leader Institute/PF Drucker Foundation)

Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

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ASIN: 0787986674

Book Description

The Leader of the Future 2 follows in the footsteps of the international bestseller The Leader of the Future, which has been translated into twenty-eight languages, and is one of the most widely distributed edited collections on leadership to date.

In twenty-seven inspiring and insightful essays, this book celebrates the wisdom of some of the most recognized thought leaders of our day who share their unique vision of leadership for the future.

Returning Contributors: Ken Blanchard with Dennis Carey, Stephen Covey, Marshall Goldsmith, Charles Handy, Sally Helgesen, Rosabeth Moss Kanter, Jim Kouzes & Barry Posner, Richard Leider, Ed Schein, Peter Senge, and Dave Ulrich with Norm Smallwood.

New Contributors: John Alexander, Darlyne Bailey, Howard Gardner with Lynn Barendsen, Usman Ghani, Ronald Heifetz, Joe Maciariello, Jan Masaoka, John Mroz, Brian O'Connell, Jeff Pfeffer, Ponchitta Pierce, Srikumar Rao, General Eric Shinseki, R. Roosevelt Thomas, Noel Tichy with Chris DeRose, and Tom Tierney.

"Hesselbein and Marshall Goldsmith, one of the USA's top executive coaches, edited the collection The Leader of the Future 2. Its 27 eloquent essays provide a kind of hopeful, idealistic best-case scenario for future leaders of non-profits and businesses. This is not a cookie-cutter, how-to approach. The job of the essayists is to provide food for thought and goals. The high quality of writing here should inspire anyone who has aspirations for leadership."

—Bruce Rosenstein, USA Today

Customer Reviews:

Your organization needs "the "leader of the future" now, today, this moment...........2007-09-24

Frances Hesselbein is currently editor-in-chief of Leader to Leader quarterly. Previously, she served as CEO of the Girls Scouts of the USA and then as chairman and founding president of the Leader to Leader Institute, formerly the Peter F. Drucker Foundation for Nonprofit Management. Her published works include this book as well as its predecessor, The Leader of the Future, co-edited with Marshall Goldsmith and Richard Beckhard, and Be*Know*Do (an adaptation of the U.S. Army's leadership manual) to which she and General Eric K. Shinseki (USA Ret.) co-wrote the Introduction as well as Hesselbein on Leadership for which Jim Collins provided the Foreword.

Twenty-seven individual essays comprise this volume. The material is organized within five Parts:

A Vision of Leadership (Chapter 1)

Editors' Comments: "[Our] book begins where it should, with Peter Drucker's vision of leadership...[His] thoughts on creating organizations that have a spirit of performance built upon the `theory of the business,' creating a positive social impact and demonstrating consistent effectiveness, challenge the reader to both embrace change and become a change leader."

Leading in a Diverse World (Chapters 2-5)

Excerpt: "Leaders of the future will be progressively more cosmopolitan, progressive, diverse, and values oriented. They increasingly will come from countries with enormous growth potential outside of North America and Europe, such as the BRIC nations (Brazil, Russia, India, and China), places where leaders must also address daunting obstacles such as poverty or environmental depredation, regardless of the sector or the focus of their enterprise." Rosabeth Moss Kanter, "How Cosmopolitan Leaders Inspire Confidence"

Leading in a Time of Crisis and Complexity (Chapters 6-11)

Excerpt: "Leadership becomes necessary to business and communities when people have tough challenges to tackle, when they have to change their ways in order to thrive or survive, when continuing to operate according to current structures, procedures, and processes no longer will suffice. We call these adaptive challenges. Beyond technical problems, for which authoritative and managerial expertise will suffice, adaptive challenges demand leadership that engages people in facing challenging realities and then changing those priorities, attitudes, and behaviors necessary to thrive in a changing world. Ronald A. Heifetz, "Anchoring Leadership in the Work of Adaptive Process"

Leading Organizations of the Future (Chapters 12-19)

Excerpt: "Leaders will need to go beyond looking at the work to be done and consider the human doing the work. They will need to understand the incredible pressures that have been brought about by globalization, technology, and competition. They will need to appreciate the hard work and sacrifice needed for professional success in a much tougher world. Leaders will need to realize that as work becomes even more important, and organizations become even more important, they will become even more important - in helping to shape the quality of life and the futures of the professionals they lead." Marshall Goldsmith, "Leading New Age Professionals"

The Quality and Charter of the Leader of the Future (Chapters 20-27)
Excerpt:

"Leaders who think like anthropologists would realize several things. First, they would realize that they are leaders by virtue of their basic fit into the cultural milieu in which they grew up and in which they are now operating. It is all well and good to note that leaders "create" and "change" cultures, as I have argued in the past [i.e. in Organizational Culture and Leadership, 2004], but first they must realize that to change culture you must thoroughly understand the culture that created you and legitimized you...In other words, leaders must be culturally self-c0njscious and be aware of the cultural layers in their own personalities. Second, leaders who think like anthropologists would be conscious of the cultural variations among countries and companies, and among occupational subgroups within their companies." Edgar H. Schein, Leadership Competencies: A Provocative New Look"

Note: Schein then explains in his essay that in addition to thinking like an anthropologist, effective leaders must also have the skills of a family therapist and cultivate and trust artistic instincts.

In the city where I live, we have a number of outdoor markets at which slices of fresh fruit are offered as samples of the produce available. In that same spirit, I frequently include brief excerpts such as these from a book to help those who read my review to get at least a "taste" of the material in question. All of the material in this volume is of a very high quality. The value of each article, however, will be determined by the needs and interests of each reader.

Those who share my high regard for this book are urged to check out Hesselbein's The Leader of the Future published earlier, co-edited with Marshall Goldsmith and Richard Beckhard and Be*Know*Do (an adaptation of the U.S. Army's leadership manual) to which she and General Eric K. Shinseki (USA Ret.) co-wrote the Introduction; also Hesselbein on Leadership for which Jim Collins provided the Foreword.

weLEAD Book Review by the Editor of leadingtoday.org.......2007-06-17

The Leader of the Future 2 is a labor of love and a gift to all those who enjoy the study of leadership. This is the first book published by the Leader to Leader Institute (formerly The Drucker Foundation) since the death of leadership patriarch Peter Drucker. All proceeds support the Peter F. Drucker Foundation for Nonprofit Management. This book follows the publication of the international bestseller, The Leader of the Future.

This meditative work is the collection of 27 essay chapters that contemplate the kind of leadership needed for the future of the world. Each chapter is written by a respected leadership consultant or educator who provides their unique and challenging perspective on the kind of leader our world needs now and will need in an uncertain future. This collection of "thinkers" has varied experience in all sectors of modern society. As it states in the foreword of the book, "This book delivers a "battle cry" that will mobilize the leaders of the future to build viable, relevant organizations that will sustain us in the times ahead... Planning in the past was rigid, inflexible, and hierarchical, but planning for the future will require leaders to be fluid and flexible, and move easily across their organizations. The Leader of the Future 2 is indeed part of a blueprint for planning in a dynamic new world."

The genesis of the book was the tragic events that occurred on 9/11. Since that event a lot has changed in the world, and will continue to change in our uncertain future. The Leader of the Future 2 divides its 27 chapter into 5 interesting parts. Each part focuses on a certain aspect of leading in the future like vision, diversity, complexity, change and character. This is a book for serious thinkers and at times is not easy to read. Some of the gifted contributors would be the first to admit that writing with clarity is not their greatest personal strength. But in all fairness, they are looking back on the past with eyes toward the future and this is always an ambiguous rehearsal. The Leader of the Future 2 is brain-candy for anyone who likes to step outside of everyday thinking and ponder the "what-if" of tomorrow!

Expert takes on leadership today.......2007-05-03

In a 1964 obscenity court case, then U.S. Supreme Court Justice Potter Stewart wrote that pornography was difficult to define, but noted, "I know it when I see it." The same might be said of leadership. Since 1990, the Leader to Leader Institute (formerly the Peter F. Drucker Foundation for Nonprofit Management) has dedicated itself to examining, defining and elevating the art of leadership through books, educational materials and its respected journal, Leader to Leader. This book is a sequel to the Institute's The Leader of the Future, an international bestseller published in 28 different languages. This follow-up volume features 27 essays on being a leader in today's complex, challenging world. We confidently recommend this leadership treatise, which presents the informed thoughts, insights and opinions of respected experts from academia, the media, business, the military, the nonprofit sector and numerous other venues. Thanks to such contributors as Stephen Covey, Howard Gardner, Rosabeth Moss Kanter, Jim Kouzes and Barry Posner, this collection of essays clearly addresses the challenges of modern leadership.

The Essential Leadership Guide.......2006-10-07

Once again, Marshall Goldsmith and Frances Hesselbein have provided readers with an essential guide to the biggest challenges and the best thinking of thought leaders and practitioners in the field of leadership. In a world in great need of leadership, this book provides an array of outstanding contributions from those who have shaped and inspired this field. This book provides a superb addition to the libraries of all those who care deeply about leadership -- and who among us does not (or should not)?

Rachelle J. Canter, Ph.D.

An awesome collection!.......2006-09-30

An awesome collection! Jim Kouzes, Peter Senge, Edgar Schein. A great list of contributors. Some of the very best thinking on leadership, strategic thinking, and change.

Senge's article on the basic fundamentals for sound leadership in a changing world is nearly worth the price of the book on its own. If that article isn't enough, Edgar Schein's contribution on leadership competencies is just excellent. You'll find yourself rethinking a number of assumptions about what leaders do.

First Things First: To Live, to Love, to Learn, to Leave a Legacy

Average customer rating:

Excellent Life Management Book
A Lifetime Guide
What's important in your life?
great getting it together tool
Good Book

First Things First: To Live, to Love, to Learn, to Leave a Legacy
Stephen R. Covey , A. Roger Merrill , and Rebecca R. Merrill
Manufacturer: Free Press
ProductGroup: Book
Binding: Paperback

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ASIN: 0684802031

Amazon.com

What are the most important things in your life? Do they get as much care, emphasis, and time as you'd like to give them? Far from the traditional "be-more-efficient" time-management book with shortcut techniques, First Things First shows you how to look at your use of time totally differently. Using this book will help you create balance between your personal and professional responsibilities by putting first things first and acting on them. Covey teaches an organizing process that helps you categorize tasks so you focus on what is important, not merely what is urgent. First you divide tasks into these quadrants:

Important and Urgent (crises, deadline-driven projects)
Important, Not Urgent (preparation, prevention, planning, relationships)
Urgent, Not Important (interruptions, many pressing matters)
Not Urgent, Not Important (trivia, time wasters)

Most people spend most of their time in quadrants 1 and 3, while quadrant 2 is where quality happens. "Doing more things faster is no substitute for doing the right things," says Covey. He points you toward the real human needs--"to live, to love, to learn, to leave a legacy"--and how to balance your time to achieve a meaningful life, not just get things done. --Joan Price

Book Description

I'm getting more done in less time, but where are the rich relationships, the inner peace, the balance, the confidence that I'm doing what matters most and doing it well?

Does this nagging question haunt you, even when you feel you are being your most efficient? If so, First Things First can help you understand why so often our first things aren't first. Rather than offering you another clock, First Things First provides you with a compass, because where you're headed is more important than how fast you're going.

Customer Reviews:

Excellent Life Management Book.......2007-06-22

I read the 7 habits of Highly Effective people a few years ago and was very inspired at that time to take more control of my life and try and implement the habits into my daily life. In particular, i really found the third habit on time management useful and could see the benefit. However, at that time i did not put the habits into effect in any real way.

Then recently, i discovered this book again which mainly deals with the third habit and some of the second habit and found that i was now ready to not only read about it but to actually start doing it by using the tools and techinques outlined to take control of my life and focus on the things that really mattered.

It may seem simple but starting with a vision of my life and then writing out my goals for incorporation into my monthly, weekly and daily planning has alreaady had a tremendous effect on my life and i find that i am scheduling important things in my life such as meditation and exercise and doing these which is giving me a more balanced work life balance. I also find it very effective for my job in which i am now scheduling important activites into my calender and doing them rather than just reacting to the urgent day to day requests at the expense of these more important long term activities.

A Lifetime Guide.......2007-02-05

I have bought this book for four years, read over it for many times.

If I can only take one book with me to another world, I will take this one. It is a good guide to how to live for a lifetime.

It begins with the foundamental principles, then gradually teachs you how to live a better life based on those principles. Every sentence is a sentence of truth. Everytime I have setback, I go back to this book; and everytime, I find that I have violated a principle.

Over four years, I become a different person.

What's important in your life?.......2007-01-23

What's important in your life? What do you really want to accomplish? What do you want to see completed at the end of the day, at the end of the week, at the end of the month, at the end of the year, and, ultimately, what do you want to have accomplished by the end of your life?

Getting things in line in your life, learning to set priorities, not just for money, purchases, and trivial things, but for more important things. How about family, relationships, and career?

great getting it together tool.......2007-01-18

I purchased this book as a Christmas gift for someone special who told me since reading the book he has been able to adapt a positive change in his busy and hetic life in a very positive way. He has been able to put in priority and balance the pressures, responsibilities, expetations of both his personal and business life,

Good Book.......2006-12-06

I bought this book because I needed some guidance to start putting things back in order in my life. Eventhough it focus on business and work, it provides some helpful hints to apply on you personal life.

The 7 Habits of Highly Effective Families

Average customer rating:

THE BOOK EVER - STEP BY STEP HOW TO IMPROVE FAMILY LIFE
Valuable CDs
Revolutionary common sense
Awesome book
Recommend to everyone I know

The 7 Habits of Highly Effective Families
Stephen R. Covey
Manufacturer: St. Martin's Griffin
ProductGroup: Book
Binding: Paperback

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ASIN: 0307440850

Amazon.com

"What is 'effectiveness' in a family?" asks author Steven R. Covey. He promptly answers with four words: "a beautiful family culture." Building this culture is the primary theme of Covey's parenting guide, a manual based on concepts introduced in his blockbuster, The 7 Habits of Highly Effective People. Covey, a New-Age business guru and leadership authority, has consulted with the world's top corporate and political leaders, but closer to home he is the father of nine children. Here, Covey reinterprets each of his now famous "habits" (Habit 1: Be Proactive, Habit 4: Think Win-Win, Habit 6: Synergize) to apply to parenting and family-life issues. Covey suggests writing a family mission statement, implementing special family times and "one-on-ones," holding regular family meetings, and making the commitment to move from "me" to "we" as techniques to improve family effectiveness. Covey is a brilliant storyteller. By weaving the voices and anecdotes of his wife and children with his own inspirational and informative stories, exercises, and parables, he has created a book with something for all parents interested in enhancing the strength and beauty of their own families. --Ericka Lutz

Book Description

From the author of the #1 bestseller The 7 Habits of Highly Effective People, Covey's new bestseller offers precious lessons in creating and sustaining a strong family culture in a turbulent world. No family is free from challenges. But a strong family embodies a problem-solving culture in which parents and children act interdependently, appropriately, and positively. It is a culture that enables all family members to experience the joy, satisfaction, and integrity of living their principles day by day. In his first major work since The 7 Habits of Highly Effective People, Stephen R. Covey presents a practical and philosophical guide to solving the problems, large and small, mundane and extraordinary - that confront all families at one time or another. With clarity and common sense, Covey demonstrates how the basic principles of the original book are the key to building strong families and strong communities. The 7 Habits of Highly Effective Families is an invaluable guidebook to the welfare of families everywhere. Stephen R. Covey is recognized by Time magazine as one of North America's twenty-five most influential people. He is chairman of the Franklin Covey Company.

Customer Reviews:

THE BOOK EVER - STEP BY STEP HOW TO IMPROVE FAMILY LIFE.......2007-10-14

THE BEST BOOK EVER PROVIDING STEP BY STEP GUIDANCE ON HOW TO CREATE BETTER FAMILY LIFE.

WE READ IT OVER AND OVER AGAIN.

Valuable CDs.......2007-09-26

Ordered the Steven Covey CD's to listen to and share with my husband. We have both found the CD's to be valuable to our ever changing family life. The discs are clear in their presentation of advice and give sensible suggestions on how to nuture your family in a busy world. Glad to have found this resource and happy to share it!

Revolutionary common sense.......2007-08-03

We ave a pretty typical family with two teenagers. I've read dozens of books through the years. But this is the best for someone with teenagers. I'm only on the second chapter, and it's already changed us remarkably. It is something you'll want to work through slowly with your family.

Awesome book.......2007-07-23

Borrowed this book from the library and had to purchase a copy for our family. Many good ideas and encouragement. Our family has used some of the ideas and we see good changes.

Recommend to everyone I know.......2007-07-08

I think this is a must read for everyone. I only wish I had read it sooner. I bought copies for my brother, and sister-in-laws.

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